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Troubleshooting

Appendix

This computer is not intended for use in medical equipment 

including life-support systems, air traffic control systems, or other 

equipment, devices or systems that are involved with ensuring 

human life or safety. Panasonic cannot be held responsible in 

any way for any damages or loss resulting from the use of this 

unit in these types of equipment, devices or systems, etc.

This computer has been designed so as to minimize shock to the 

LCD and hard disk drive, the leakage of liquid (e.g., water) on to 

the keyboard, etc., but no warranty is provided against such trou-

ble. Therefore, as a precision instrument, be extremely careful in 

the handling.

If a Malfunction Occurs, Immediately Unplug the AC Plug

and the Battery Pack

• This product is damaged

• Foreign object inside this product

• Smoke emitted

• Unusual smell emitted

• Unusually hot

Continuing to use this product while any of the above con-

ditions are present may result in fire or electric shock.

• If a malfunction occurs, immediately turn the power off and 

unplug the AC plug, and then remove the battery pack. 

Then contact your technical support office.

Do Not Touch This Product and Cable When It Starts Thundering

Electric shock may result.

Do Not Connect the AC Adaptor to a Power Source Other

Than a Standard Household AC Outlet

Otherwise, a fire due to overheating may result. Connect-

ing to a DC/AC converter (inverter) may damage the AC 

adaptor. On an airplane, only connect the AC adaptor/

charger to an AC outlet specifically approved for such use.

Do Not Do Anything That May Damage the AC Cord, the AC

Plug, or the AC Adaptor

Do not damage or modify the cord, place it near hot tools, 

bend, twist, or pull it forcefully, place heavy objects on it, 

or bundle it tightly.

Continuing to use a damaged cord may result in fire, short 

circuit, or electric shock.

Do Not Pull or Insert the AC Plug If Your Hands Are Wet

Electric shock may result.

Clean Dust and Other Debris of the AC Plug Regularly

If dust or other debris accumulates on the plug, humidity, etc. 

may cause a defect in the insulation, which may result in a fire.

• Pull the plug, and wipe it with a dry cloth.

Pull the plug if the computer is not being used for a long 

period of time.

Insert the AC Plug Completely

If the plug is not inserted completely, fire due to overheat-

ing or electric shock may result.

• Do not use a damaged plug or loose AC outlet.

Do Not Place Containers of Liquid or Metal Objects on Top

of This Product

If water or other liquid spills, or if paper clips, coins, or for-

eign matter get inside this product, fire or electric shock 

may result.

• If foreign matter has found its way inside, immediately 

turn the power off and unplug the AC plug and remove 

the battery pack. Then contact your technical support 

office.

Do Not Disassemble This Product

There are high-voltage areas inside which may give you 

an electric shock if you should touch them.  Do not touch 

the pins and circuit boards inside, and do not allow foreign 

matter to enter inside.

Also, remodeling or disassembly may cause a fire.

Keep SD Memory Cards Away from Infants and Small Chil-

dren

Accidental swallowing will result in bodily injury.

In the event of accidental swallowing, see a doctor immediately.

Do Not Place This Product on Unstable Surfaces

If balance is lost, this product may fall over or drop, result-

ing in an injury.

Avoid Stacking

If balance is lost, this product may fall over or drop, result-

ing in an injury.

Do Not Keep This Product Wherever There is a Lot of Water,

Moisture, Steam, Dust, Oily Vapors, etc.

Otherwise, possibly resulting in fire or electric shock.

Do Not Leave This Product in High Temperature Environment

Such as in a Sun-Heated Car, for a Long Period of Time

Leaving this product where it will be exposed to extremely 

high temperatures such as in a sun-heated car or in direct 

sunlight may deform the cabinet and/or cause trouble in the 

internal parts. Continued use in such a resulting condition 

may lead to short-circuiting or insulation defects, etc. which 

may in turn lead to a fire or electric shocks.

Do Not Block the Ventilation Hole

Otherwise, heat will build up inside, possibly resulting in a fire.

Hold the Plug When Unplugging the AC Plug

Pulling on the cord may damage the cord, resulting in a 

fire or electric shock.

Do Not Move This Product While the AC Plug Is Connected

The AC cord may be damaged, resulting in fire or electric shock.

• If the AC cord is damaged, unplug the AC plug immediately.

Use Only the Specified AC Adaptor With This Product

Using an AC adaptor other than the one supplied 

(attached to your product or supplied by Panasonic) may 

result in a fire.

Do Not Subject the AC Adaptor to Any Strong Impact

Using the AC adaptor after a strong impact such as being 

dropped may result in electric shock, short circuit, or fire.

Take a Break of 10-15 Minutes Every Hour

Using this product for long periods of time may have detri-

mental health effects on the eyes or hands.

Do Not Look into the CD/DVD Drive

Looking directly at the internal laser light source may 

result in damage to eyesight.

Do Not Use Discs That Are Cracked or Deformed

Because the discs rotate at high speeds, damaged discs 

may break apart causing injury.

• Discs that are not round and discs that have been 

repaired using adhesives are similarly dangerous, and 

so should not be used.

Do Not Turn the Volume Up to Loud When Using Head-

phones

Listening at high volumes that overstimulate the ear for 

long periods of time may result in loss of hearing.

Precautions

THIS PRODUCT IS NOT INTENDED FOR USE AS, OR 

AS PART OF, NUCLEAR EQUIPMENT/SYSTEMS, AIR 

TRAFFIC CONTROL EQUIPMENT/SYSTEMS, OR AIR-
CRAFT COCKPIT EQUIPMENT/SYSTEMS

*1

.  PANA-

SONIC WILL NOT BE RESPONSIBLE FOR ANY 

LIABILITY RESULTING FROM THE USE OF THIS 

PRODUCT ARISING OUT OF THE FOREGOING USES.

*1

AIRCRAFT COCKPIT EQUIPMENT/SYSTEMS include Class2 

Electrical Flight Bag (EFB) Systems and Class1 EFB Systems 

when used during critical phases of flight (e.g., during take-off and 

landing) and/or mounted on to the aircraft. Class1 EFB Systems 

and 2 EFB Systems are defined by FAA: AC (Advisory Circular) 

120-76A or JAA: JAA TGL (Temporary Guidance Leaflets) No.36.

Panasonic cannot guarantee any specifications, tech-

nologies, reliability, safety (e.g. Flammability/Smoke/

Toxicity/Radio Frequency Emission, etc) requirements 

related to aviation standards that exceed the specifica-

tions of our COTS (Commercial-Off-The-Shelf) products.

39-E-1

Summary of Contents for Toughbook CF-52GFNBX2M

Page 1: ...ntroduction 2 Read Me First 3 Description of Parts 9 First time Operation 11 On screen Manual 15 Handling and Maintenance 16 Hard Disk Backup Restore Function 18 Hard Disk Data Erase Utility 19 Reinstalling Software 20 Error Code Message 22 Troubleshooting Basic 23 Hardware Diagnostics 26 LIMITED USE LICENSE AGREEMENT 29 Specifications 31 LIMITED WARRANTY 34 For further information about the com p...

Page 2: ...respect to the use of the information contained herein 2007 Matsushita Electric Industrial Co Ltd All Rights Reserved Disclaimer Computer specifications and manuals are subject to change without notice Matsushita Electric Industrial Co Ltd assumes no liability for damage incurred directly or indirectly from errors omissions or discrepancies between the com puter and the manuals Trademarks Microsof...

Page 3: ...r harmful inter ference to co channel Mobile Satellite systems High power radars are allocated as primary users of the 5 25 to 5 35 GHz and 5 65 to 5 85 GHz bands These radar sta tions can cause interference with and or damage this product 25 M W 1 This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interferenc...

Page 4: ...esignated by the supplier Any repairs or alter ations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected toget...

Page 5: ...ou want to get a copy of the original DoC of our prod ucts which relates to the R TTE please contact our web address http www doc panasonic de Contact and pursuant to at the directive 2004 108 EC article 9 2 Panasonic Testing Centre Panasonic Service Europe a division of Panasonic Marketing Europe GmbH Winsbergring 15 22525 Hamburg F R Germany Network connection The terminal equipment is intended ...

Page 6: ...amage or violation of government regulations that may arise from failing to comply with these guidelines 26 M 1 Lithium Battery This computer contains a lithium battery to enable the date time and other data to be stored The battery should only be exchanged by authorized service personnel Warning A risk of explosion from incorrect installation or misapplication may possibly occur 15 E 1 Pile au li...

Page 7: ...all Chil dren Accidental swallowing will result in bodily injury In the event of accidental swallowing see a doctor immediately Do Not Place This Product on Unstable Surfaces If balance is lost this product may fall over or drop result ing in an injury Avoid Stacking If balance is lost this product may fall over or drop result ing in an injury Do Not Keep This Product Wherever There is a Lot of Wa...

Page 8: ...nger function properly if the contacts are dirty or damaged Do not expose the battery pack to water or allow it to become wet If the battery pack will not be used for a long period of time a month or more charge or discharge use the battery pack until the remaining battery level becomes 30 to 40 and store it in a cool dry place This computer prevents overcharging of the battery by recharging only ...

Page 9: ...ack will be recorded G Wireless LAN Wireless WAN antenna Only for model with wireless LAN wireless WAN Reference Manual Wireless LAN H LCD I LED indicator Caps lock Numeric key NumLk Scroll lock ScrLk Multimedia pocket device status Reference Manual Multimedia Pocket Hard disk drive status Power status Off Power off Hibernation Green Power on Blink ing green Sleep Blinking green rapidly Cannot pow...

Page 10: ...RAM module slot Reference Manual RAM Module Q Hard disk drive latch Reference Manual Hard Disk Drive R Multimedia pocket release button Reference Manual Multimedia Pocket S Battery latch NOTE When you open the covers of ExpressCard slot PC card slot IEEE 1394 interface connector USB port External display port Modem port LAN port and Serial port push down and pull the covers 1 Dummy cards are set i...

Page 11: ...h the terminals of the battery pack and the computer Doing so can make the terminals dirty or damaged and may cause malfunction of the battery pack and the computer Be sure to attach the cover for use The battery charging starts automatically CAUTION Do not disconnect the AC adaptor and do not switch the wireless switch to on until the first time operation procedure is completed When using the com...

Page 12: ...ct Panasonic Technical Support page 35 A Follow the on screen instructions After turning on the computer Please wait a moment while windows pre pares to start for the first time appears and then a small circle circu lates on the screen This will take a few minutes During setup of Windows use the touch pad and clicking to move the cursor and to click an item Setup of Windows will take approximately...

Page 13: ...s off Approx 7 weeks In sleep Approx 3 days In hibernation Approx 4 days At the time of purchase Wake Up from LAN is enabled If Wake Up from LAN is disabled the period of time in sleep will become slightly longer and the period of time in hibernation will become about the same as during power off Even if Wake Up from LAN is enabled when the LAN cable is not connected the period of time in sleep an...

Page 14: ...If this happens click or on the notification area and click High performance This may remedy the problem Depending on the processing status on Windows sound may be interrupted at Windows startup You can mute the sound at startup A Right click the desktop and click Personalize Sounds B Remove the check mark from Play Windows Startup sound and click OK When you play back DVD Video and other motion i...

Page 15: ...hat you can use the battery pack in the optimum condition to obtain longer operation time To access the Important Tips A Double click on the desktop Alternatively click Start All Programs Panasonic On Line Manuals Important Tips NOTE When Adobe Reader update notice is displayed we recommend you follow the on screen procedure and update See http www adobe com for the latest version of Adobe Reader ...

Page 16: ...d When you board an airplane take the computer with you and never put it in your checked luggage When using the computer on airplane follow the airline s instructions When carrying a spare battery put it in a plastic bag to protect its terminals The touch pad is designed to be used with a finger tip Do not place any object on its surface and do not press down strongly with sharp pointed or hard ob...

Page 17: ...OS Module and set to Enable 4 At the confirmation message select Execute and press Enter 5 At the reconfirmation message select Execute and press Enter 6 Press F10 At the confirmation message select Yes and press Enter The computer restarts To clean the LCD panel Do not use water to clean the panel Ingredients included in water may leave scratches and reduce readability of the screen To remove dus...

Page 18: ...ntil restoration is complete 1 Turn on the computer and when Panasonic boot screen disappears press and hold F8 If Enter Password is displayed during the following procedure input the Supervisor Password or the User Password 2 Release your finger when Advanced Boot Options is displayed 3 Press to select Repair Your Computer and press Enter System Recovery Options appears 4 Select the keyboard layo...

Page 19: ...ress F2 while Panasonic boot screen is displayed The Setup Utility starts up If the password is requested enter the Supervisor Password 3 Press F9 At the confirmation message select Yes and press Enter 4 Select the Boot menu then select Optical Drive and press F6 until Optical Drive is at the top of Boot priority order 5 Set the Product Recovery DVD ROM into the CD DVD drive 6 Press F10 At the con...

Page 20: ...DVD ROM into the CD DVD drive 7 Press F10 At the confirmation message select Yes and press Enter The computer will restart 8 Click Reinstall Windows and click Next The License Agreement screen appears 9 Click Yes I agree to the provisions above and wish to continue and click Next 10 Select the settings and click Next Reinstall Windows to the whole Hard Disk to factory default You will have a singl...

Page 21: ...etter of hard disk or CD DVD drive NOTE Drive letters of hard disk can be changed only when two or more partitions have been created on the hard disk drive The name of the C drive cannot be changed Change the drive letters before installing applications A Click Start Control Panel System and Maintenance Administrative Tools and double click Compu ter Management A standard user needs to enter an ad...

Page 22: ...tedly so the Setup Utility settings have been returned to the default values to startup the computer Start the Setup Utility and return the settings to the default values and then change the settings as necessary Press F2 to Setup Write down the error details and press F2 to start the Setup Utility Change the settings if necessary Operating System not found The operating system is not installed in...

Page 23: ...d If you have a password reset disk you can reset the administrator password Set the disk and enter any wrong password then follow the on screen instructions and set a new password If you do not have a password reset disk reinstall page 20 and set up Win dows and then set a new password Remove disks or other media Press any key to restart or a similar mes sage appears A floppy disk is in the drive...

Page 24: ...fe Mode and check the error details When the Panasonic boot screen disappears 1 at startup press and hold F8 until the Windows Advanced Options Menu is displayed 1 When Password on boot is set to Enable in the Security menu of the Setup Util ity Enter Password appears after the Panasonic boot screen disappears As soon as you enter the password and press Enter press and hold F8 Entering Password On...

Page 25: ...h Pad The cursor does not work When using the external mouse connect it correctly Restart the computer using the keyboard Press and press three times and press to select Restart and press Enter If the computer does not respond to keyboard commands read No response below Cannot input using the touch pad Set Touch Pad to Enable in the Main menu of the Setup Utility The drivers for some mice may disa...

Page 26: ...and when the audio diagnostic check is running sounds may be generated from the speaker These are not malfunctions NOTE NOTE For the hard disk and memory only you can select standard diagnostic check or extended diagnostic check When the PC Diagnostic Utility starts up it will run the standard diagnostic check We recommend that you use the touch pad for operations When not using the touch pad you ...

Page 27: ...an execute the following operations Start the diagnostic check from the beginning Stop the diagnostic check You cannot restart the check partway through by clicking Display help click the screen or press Space to return to the original diagnostic check screen You can check the status of the diagnostic check by the display color on the left side of the hardware icon A Aqua Not running diagnostic ch...

Page 28: ...age Check Result TEST PASSED is displayed the computer s hardware is operating normally Continue using the computer as is If the computer still does not operate properly reinstall the software page 20 NOTE NOTE If you run a memory diagnostic check after installing a new RAM module sold separately and the message Check Result TEST FAILED is displayed Remove the additional RAM module and run the dia...

Page 29: ...r transfer of the single Product which was accompanied by the Programs to such other party At the time of such a transfer you must also transfer all copies whether in printed or machine readable form of every Program and the related documentation to the same party or destroy any such copies not so transferred F You may not remove any copyright trademark or other notice or product identification fr...

Page 30: ... ne pouvez ni modifier ni tenter de modifier les Logiciels E Vous ne pouvez céder les Logiciels et en octroyer la licence à une autre partie qu en rapport avec votre cession du Produit unique qui est accompagné par les Logiciels à cette autre partie Au moment de cette cession vous devez céder également toutes les copies que ce soit sous forme imprimée ou lisible par la machine de tous les Logiciel...

Page 31: ...XGA type TFT Internal LCD 5 65 536 16 777 216 colors 800 600 dots 1024 768 dots 1280 768 dots 1600 1200 dots 1920 1080 dots 1920 1200 dots 65 536 16 777 216 colors 800 600 dots 1024 768 dots 1280 768 dots 1280 800 dots External Display 6 65 536 16 777 216 colors 800 600 dots 1024 768 dots 1280 768 dots 1280 1024 dots 1600 1200 dots 1920 1080 dots 1920 1200 dots 2048 1536 dots Wireless LAN 7 page 3...

Page 32: ...WinDVD 8 OEM Version B s Recorder GOLD8 BASIC B s CLiP 6 18 Bluetooth Stack for Windows by TOSHIBA 8 Wireless Switch Utility Hotkey Settings Battery Recalibration Utility Infineon TPM Professional Package 18 Setup Utility Hard Disk Data Erase Utility 19 PC Diagnostic Utility CD DVD Drive CD DVD Drive DVD MULTI Drive Data Transfer Rate 20 Reading 21 DVD ROM 8X Max CD ROM 24X Max Writing 22 CD R 4X ...

Page 33: ...1 14 Measured at LCD brightness 60 cd m2 Varies depending on the usage conditions or when an external device is attached 15 Varies depending on the usage conditions 16 Approx 0 9 W when the battery pack is fully charged or not being charged and the computer is off 17 Rated power consumption 23 E 1 18 You need to install to use the feature 19 The Product Recovery DVD ROM is required 20 The data tra...

Page 34: ... Station 3 Years Port Replicator I O Box Device Cradle like CF 08 3 Years Antenna Pass through Cable 3 Years Backlit or Full sized keyboard 3 Years or assumes warranty of the unit in which it is installed Integrated Panasonic supplied options and kits including but not limited to Wireless WAN Media Bay Drives Floppy CD DVD GPS Bluetooth Smartcard Reader and Fingerprint readers 3 Years or assumes w...

Page 35: ...s failures due to defects in materials or workmanship which occur during normal use THIS PRODUCT IS NOT INTENDED FOR USE AS OR AS PART OF NUCLEAR EQUIPMENT SYSTEMS AIR TRAFFIC CON TROL EQUIPMENT SYSTEMS OR AIRCRAFT COCKPIT EQUIPMENT SYSTEMS 1 PANASONIC WILL NOT BE RESPONSIBLE FOR ANY LIABILITY RESULTING FROM THE USE OF THIS PRODUCT ARISING OUT OF THE FOREGOING USES 1 AIRCRAFT COCKPIT EQUIPMENT SYS...

Page 36: ...anasonic Canada Inc Computer Products Marketing 5770 Ambler Drive Missis sauga Ontario L4W 2T3 within the warranty period together with a copy of your purchase receipt and an explanation of the sus pected defect PCI will replace in Canada the defective disk s or other media Remedy PCI s entire liability and your only remedy for any breach of this software media warranty is limited to replacement o...

Page 37: ...yé à son service de Marketing produits informatiques 5770 Ambler Drive Mississauga Ontario L4W 2T3 dans les soixante 60 jours suivant la date d achat original Joignez à votre envoi une pièce justificative de votre achat et une description du problème Recours La responsabilité de PCI et votre seul recours dans le cas de toute défaillance couverte par la garantie sur ce support de logiciel est limit...

Page 38: ...38 Getting Started Useful Information Troubleshooting Appendix MEMO ...

Page 39: ...39 Getting Started Useful Information Troubleshooting Appendix ...

Page 40: ... international ENERGY STAR Office Equipment Program is an international program that promotes energy saving through the use of computers and other office equipment The program backs the development and dissem ination of products with functions that effectively reduce energy consumption It is an open system in which busi ness proprietors can participate voluntarily The targeted products are office ...

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