29
Troubleshooting
Problem with Web page
display (no display; display
is completely white;
advertisements, logon, and
other pop-ups are not
displayed)
z
In Windows XP, security functions have been strengthened with regard to Web con-
tents.
One of these is the “Pop-up Blocker,” which may prevent some Web pages from
being displayed.
If you have any problems with Web page displays (e.g., if a page cannot be dis-
played correctly on Internet Explorer), check the contents of the message window
displayed below the address bar (called the “Information Bar”). The Information Bar
shows the information that has been suppressed by Internet Explorer.
• If the message “Pop-up blocked” is displayed:
Select the message, and select “Temporarily Allow Pop-ups.”
The blocked Popup will be displayed temporarily.
• If the message “This site might require the following ActiveX control...” is dis-
played:
A
Select the message, and select “Install ActiveX Control.”
B
Check "Name" and “Publisher” on the [Security Warning] screen, and
execute the installation.
• If you cannot find the Information Bar:
If you need to display the page, select the Web page link while pressing
Ctrl
.
The pop-up blocker function will be temporarily disabled.
Images in HTML e-mail
messages are not displayed
in Outlook Express
z
In Windows XP, there is a function that blocks image displays in HTML e-mail mes-
sages.
To display images in HTML e-mail messages, it is necessary to access the
sender’s server, and this may cause problems in the computer.
Preventing these images from appearing can decrease the risk of attack from
viruses etc.
If you need to display images, select the segment where the message “Some pic-
tures have been blocked…” is displayed. The images can be displayed temporarily.
Cannot read attachment file
in Outlook Express (cannot
save file)
z
If a message received in Outlook Express has contained an attachment file with an
extension such as “.exe" or “.scr” (potentially unsafe files), Windows XP blocks
those files.
If you need to read the files, select [Tools] - [Options] - [Security] and remove the
check mark from [Do not allow attachments to be saved or opened that could
potentially be a virus].
Others