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25

Troubleshooting

 Starting 

Up

The date and time are incor-
rect.

  Make the correct settings.

  Click 

 (Start)

 - [Control Panel] - [Clock, Language, and Region] - [Date 

and Time].

 

  Click [start] - [Control Panel] - [Date, Time, Language, and Regional 

Options] - [Date and Time].

  If the problem persists, the internal clock battery may need to be replaced. Contact 

Panasonic Technical Support.

  When the computer is connected to LAN, check the date and time of the server.

  The 2100 A.D. or later year will not be correctly recognized on this computer.

[Executing Battery Recali-
bration] screen appears.

  The Battery Recalibration was canceled before Windows was shut down last time. To 

start up Windows, turn off the computer by the power switch, and then turn on.

[Enter Password] does not 
appear when resuming from 
sleep (

)/

standby (

)/

hibernation.

  Select [Enabled] in [Password On Resume] in the [Security] menu of the Setup Utility 

(  

 

Reference Manual 

“Setup Utility”).

  The Windows password can be used instead of the password set in the Setup Utility.

A

 Click 

 (Start) - [Control Panel] - [User Accounts and Family Safety] - [Add or re-

move user accounts] and select the account, and set the password.

B

 Click 

 (Start) - [Control Panel] - [System and Security] - [Power Option] - [Require 

a password when the computer wakes] and add a check mark for [Require a pass-
word].

A

  Click [start] - [Control Panel] - [User Accounts] and select the account, and set the 

password.

B

  Click [start] - [Control Panel] - [Performance and Maintenance] - [Power Options] - 

[Advanced] and add a check mark for [Prompt for password when computer resumes 

from standby].

Cannot resume.

  An error may occur when the computer automatically enters the sleep (

) / 

standby (

) or hibernation mode while the screensaver is active. In this 

case, turn off the screensaver or change the pattern of the screensaver.

Other startup problems.

 Press 

F9

 in the Setup Utility (  

 

Reference Manual

 “Setup Utility”) to return the 

Setup Utility settings (excluding the passwords) to the default values. Start the Setup 

Utility and make the settings again.

  Remove all peripheral devices.

  Check to see if there was a disk error.

A

  Remove all peripheral devices including external display.

B

 Click 

 (Start)

 - [Computer] and right-click [Local Disk (C:)], and click [Properties].

C

  Click [Tools] - [Check Now...].

  A standard user needs to enter an administrator password.

D

  Select the option in [Check disk options] and click [Start].

E

  Click [Schedule disk check] and restart the computer.

A

  Click [start] - [My Computer] and right-click [Local Disk(C:)], and click [Properties].

B

  Click [Tools] - [Check Now].

C

  Select the option in [Check disk options] and click [Start].

  Start the computer in Safe Mode and check the error details. When the [Panasonic] boot 

screen disappears

*1

 at startup, press and hold 

F8

 until the Windows Advanced Options 

Menu is displayed. Select the Safe Mode and press 

Enter

.

*1

  When [Password on boot] is set to [Enabled] in the [Security] menu of the Setup Utility, 

[Enter Password] appears after the [Panasonic] boot screen disappears. As soon as you 
enter the password and press 

Enter

, press and hold 

F8

.

 Entering 

Password

Even after entering the pass-
word, password input screen 
is displayed again.

  The computer may be in ten-key mode.

If the NumLk indicator 

 lights, press 

NumLk

 to disable the ten-key mode, and then 

input.

  The computer may be in Caps Lock mode.

If the Caps Lock indicator 

 lights, press 

Caps Lock

 to disable the Caps Lock 

mode, and then input.

CF-31mk2(CPE02454ZA)_EU_OI_EN.in25   25

CF-31mk2(CPE02454ZA)_EU_OI_EN.in25   25

6/20/2011   3:08:49 PM

6/20/2011   3:08:49 PM

Summary of Contents for Toughbook CF-31GT1AX1M

Page 1: ...nstalling Software 22 Troubleshooting Troubleshooting Basic 24 Appendix LIMITED USE LICENSE AGREEMENT 29 Specifications 30 Standard Limited Warranty 34 Please read these instructions carefully before using this product and save this manual for future use For further information about the computer you can refer to the on screen manual To access the on screen manual page 19 On screen Manual Getting ...

Page 2: ...Genuine Windows 7 Professional 64 bit Service Pack 1 as Windows or Windows 7 Genuine Microsoft Windows XP Professional Service Pack 3 as Windows Windows XP or Windows XP Professional DVD MULTI drive as CD DVD drive Circular media including DVD ROM and CD ROM as discs Multilanguage User Interface as MUI Disclaimer Computer specifications and manuals are subject to change without notice Panasonic Co...

Page 3: ...E ES FI FR GB GR HU IE IS IT LT LU LV MT NL NO PL PT RO SE SI SK TR 18 25 E 1 This equipment requires minimum 20 cm spacing from all person s body excluding extremities of hands wrist and feet in directions of the back and both sides of the LCD display during wireless modes of operation 60 E 1 Only for model with a CE mark on the bottom of the computer Declaration of Conformity DoC Hereby Panasoni...

Page 4: ...AFELY THERE IS A DANGER OF SEVERE ELECTRICAL SHOCK IF THE CUT OFF PLUG IS INSERTED INTO ANY 13 AMP SOCKET If a new plug is to be fitted please observe the wiring code as shown below If in any doubt please consult a qualified electrician Warning THIS APPLIANCE MUST BE EARTHED Important The wires in this mains lead are coloured in accordance with the following code Green and yellow Earth Blue Neutra...

Page 5: ...of interference caused by such unauthorized modifica tion will be the responsibility of the user We and its authorized resellers or distributors are not liable for damage or violation of government regulations that may arise from failing to comply with these guidelines 26 M 1 Information to the User Lithium Battery Lithium Battery This computer contains a lithium battery to enable the date time an...

Page 6: ...orating wireless WAN modem receives and trans mits radio frequency energy while switched on Remember that interference can occur if it is used close to TV sets radios computers or inadequately shielded equipment Follow any special regulations and always switch off Personal Computer or Handheld Computer incorporating wireless WAN modem wherever forbid den or when you suspect that it may cause inter...

Page 7: ...re Is a Lot of Water Moisture Steam Dust Oily Vapors etc The entry of foreign matter may cause a fire or electric shocks If foreign matter has found its way inside immediately turn the power off and unplug the AC cord and then remove the battery pack Then contact your technical support office Do Not Disassemble This Product The high voltage areas inside may give you an electric shock or foreign ma...

Page 8: ...tal public phones etc Do Not Use With Exposing the Skin To This Product For a Long Period of Time Using this product with exposing the skin to the heat source of this product or AC adaptor for a long period of time can cause a low temperature burn Do Not Expose the Skin to This Product When Using the Product In a Hot or Cold Environment Burns low temperature burns or frostbite may result When it i...

Page 9: ...emaining battery level becomes 30 to 40 and store it in a cool dry place This computer prevents overcharging of the battery by re charging only when the remaining power is less than approx 95 of capacity The battery pack is not charged when the computer is first purchased Be sure to charge it before using it for the first time When the AC adaptor is connected to the computer charging begins automa...

Page 10: ...the On Off condition of the wireless connection Caps lock Numeric key NumLk Scroll lock ScrLk Hard disk drive status Multimedia pocket device status or the second battery status Battery status Reference Manual Battery Power Power status Off Power off Hibernation Green Power on Blinking green Sleep Standby Blinking green rapidly Cannot power on or resume due to low temperature K Power Switch L Carr...

Page 11: ...rt Reference Manual USB Devices H DC IN Jack I Security Lock A Kensington cable can be connected For further information read the manual that comes with the cable J USB Port Reference Manual USB Devices K External Antenna Connector L Expansion Bus Connector Reference Manual Port Replicator Car Mounter M External Display Port VGA Reference Manual External Display M Headphone Jack You can connect he...

Page 12: ...e are holes A to attach it 1 2 3 4 This computer contains a magnet and magnetic products at the locations circled in the illustration at right Avoid leaving metallic object or magnetic me dia in contact with these areas CAUTION Do not pull the tether with excessive force The stylus may hit the computer person s body or other objects when released Description of Parts ...

Page 13: ...ck the cover CAUTION Make sure the latch is securely locked Otherwise the battery pack may fall when you carry the computer Do not touch the terminals of the battery pack and the computer Doing so can make the terminals dirty or damaged and may cause malfunction of the battery pack and the computer NOTE Note that the computer consumes electricity even when the computer power is off If the battery ...

Page 14: ...sing the display Turn on off the wireless switch When the CPU temperature is high the computer may not start up to prevent overheating of the CPU Wait until the computer cools down and then turn the power on again If the computer does not power on even after cooling down contact Panasonic Technical Support Any changes from the default setting of the Setup Utility must not be made until the First t...

Page 15: ...ar if you create a user name ac count name that includes the mark a password will be requested at the log on screen even if no password has been set If you try to log on without en tering a password The user name or password is incorrect may be displayed and you will not be able to log on to Windows page 26 Use standard characters as a computer name numbers 0 through 9 uppercase and lowercase lett...

Page 16: ...nian Russian Slovak Slovenian Spanish Swedish Thai Turkish Change the language settings in the following menu start Control Panel Date Time Language and Regional Options Regional and Language Options Regional Options Standards and Formats Languages Language used in menus and dialogs Languages Details Default input language Advanced Language for non unicode Programs NOTE When you use MUI OS and loc...

Page 17: ...ent information of the hard disk etc The maximum data volume for each record is 1024 bytes This information is only used for estimating the cause in the case when the hard disk goes down by any possibility They are never sent to outside via network nor used for any other purpose except for the purpose described the above To disable the function add the check mark for Disable the automatic save fun...

Page 18: ...e size in Enter the amount of space to shrink in MB and click Shrink You cannot input a larger number than the displayed size To select Reinstall to the first 3 partitions in reinstalling Windows 7 page 23 30000 MB 3 or more is necessary for Total size after shrink in MB E Right click Unallocated the shrunk space in the step D and click New Simple Volume F Follow the on screen instructions to make...

Page 19: ...ll Programs Panasonic On Line Manuals Reference Manual Important Tips The Important Tips will provide you with the battery information so that you can use the battery pack in the optimum condition to obtain longer operation time To access the Important Tips Double click on the desktop Alternatively click Start All Programs Panasonic On Line Manuals Important Tips Double click on the desktop Altern...

Page 20: ...a piece of paper between the display and keyboard When you board an airplane take the computer with you and never put it in your checked luggage When using the computer on airplane follow the airline s instructions When carrying a spare battery put it in a plastic bag to protect its terminals The touch pad is designed to be used by finger tip Do not place any object on its surface and do not press...

Page 21: ...to Suggestions About Cleaning the LCD Surface Reference Manual Touchscreen To clean areas other than the LCD panel Wipe with a soft dry cloth such as gauze When using detergent dip a soft cloth in water diluted detergent and wring it thoroughly CAUTION Do not use benzene thinner or rubbing alcohol since it may adversely affect the surface causing discoloration etc Do not use commercially available...

Page 22: ... continue and click Next 8 Select the settings and click Next Reinstall Windows to the whole Hard Disk to factory default Select this option when you want to reinstall Windows to the factory default After reinstallation you can cre ate a new partition For how to create a new partition refer to To change the partition structure page 18 Reinstall to the System and OS partitions 1 Select this option ...

Page 23: ...ter will restart 8 Click Reinstall Windows and click Next The License Agreement screen appears 9 Click Yes I agree to the provisions above and wish to continue and click Next 10 Select the settings and click Next Reinstall Windows to the whole Hard Disk to factory default Select this option when you want to reinstall Windows to the factory default After reinstallation you can cre ate a new partiti...

Page 24: ...ation install it again The computer does not enter sleep mode while the screen saver is running The screen stays black Slide and hold the power switch for four seconds or longer to shut down the computer forcibly Data not saved will be lost Then disable the screen saver You have forgotten the pass word Supervisor Password or User Password Contact Panasonic Technical Support Administrator password ...

Page 25: ...the computer automatically enters the sleep standby or hibernation mode while the screensaver is active In this case turn off the screensaver or change the pattern of the screensaver Other startup problems Press F9 in the Setup Utility Reference Manual Setup Utility to return the Setup Utility settings excluding the passwords to the default values Start the Setup Utility and make the settings agai...

Page 26: ...ncreases You can separately set the brightness for when the AC adaptor is connected and when not connected Press Fn F8 to turn off the concealed mode The screen does not be come bright even if pressing Fn F2 The brightness is set low to avoid malfunction where surrounding temperature is high Use it in an environment of between 10 C and 50 C The screen is disordered Changing the number of display c...

Page 27: ...s Enter Press U and R to select Restart If the computer does not respond to keyboard commands read No response page 28 Cannot input using the touch pad Set Touch Pad to Enable in the Main menu of the Setup Utility The drivers for some mice may disable the touch pad Check your mouse s operating instructions Only for model with touch screen Cannot input using the touchscreen Set Touchscreen Mode to ...

Page 28: ...ide the power switch for 4 seconds or longer to shut down the computer and then slide the power switch to turn it on If the application program does not work normally uninstall and reinstall the program To uninstall click Start Control Panel Program Uninstall a program click start Control Panel Add or Remove Programs Cannot enter characters cor rectly Select the same language setting for Windows a...

Page 29: ...single Product which was accompanied by the Programs You shall not modify or at tempt to modify the Programs E You may transfer the Programs and license them to another party only in connection with your transfer of the single Product which was accompanied by the Programs to such other party At the time of such a transfer you must also transfer all copies whether in printed or machine readable for...

Page 30: ...4 MB 1 Max 3 Hard Disk Drive 320 GB 4 Serial ATA For localized OS model Approx 10 GB 4 is used as a partition with HDD recovery tools Users cannot use this partition For MUI OS model Approx 40 GB 4 is used as a partition with HDD recovery tools Users cannot use this partition Approx 300 MB 4 is used as a partition with recovery tools Users cannot use this partition Display Method 13 1 XGA type TFT...

Page 31: ...Approx 8 0 hours Power off Main Battery Approx 3 5 hours Main Battery Second Battery Approx 7 0 hours Power Consumption 25 Approx 55 W 26 Approx 100 W maximum when recharging in the ON state Approx 45 W 26 Approx 100 W maximum when recharging in the ON state Physical Dimensions W D H including the carrying handle 302 mm 292 mm 73 5 mm Weight including the hand strap Approx 3 72 kg Environment Oper...

Page 32: ...ata Communication HSUPA Category 6 5 7 Mbps HSDPA HSPA Category 14 21 Mbps UMTS 3GPP Release 7 EDGE GPRS MultiSlot Class 10 Circuit Switched Data Other Features SMS Mobile Originated SMS MO SMS Mobile Terminated SMS MT SMS FAX No Support Voice No Support SIM 1 8 3V SIM Support 1 1 KB 1 024 bytes 1 MB 1 048 576 bytes 1 GB 1 073 741 824 bytes 2 Memory size of the factory default depends on the model...

Page 33: ...d into an AC outlet 26 Rated power consumption 23 E 1 27 Do not expose the skin to this product when using the product in a hot or cold environment page 8 When using in hot or cold environment some peripherals may fail to work properly Check the operation environment of the peripherals Using this product continuously in a hot environment will shorten the product life Avoid use in these types of en...

Page 34: ...ot been caused during normal operation Repair of damage that is cosmetic only or does not affect product functionality such as wear and tear scratches and dents Failures caused by products not supplied by Panasonic Failures resulting from alteration accidental damage casualty misuse abuse or neglect Introduction of liquid or other foreign matter into the unit Improper installation operation or mai...

Page 35: ...ot that loaded by any third party or sell ing agent Panasonic and its suppliers makes no warranty either express implied or statutory with respect to software provided with the Product and licensed to Purchaser its quality performance merchantability or fitness for a particular purpose Panasonic does not warrant that the functions contained in the software will be uninterrupted or error free Panas...

Page 36: ...uters and other office equipment The program backs the development and dis semination of products with functions that effectively reduce energy consumption It is an open system in which business proprietors can participate voluntarily The targeted products are office equipment such as computers displays printers facsimiles and copiers Their standards and logos are uniform among participating natio...

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