English
20
FAQs
Before requesting service or assistance, please follow
these simple guides to solve the problem.
●
For details, refer to [eHELP] (Support > FAQs).
The TV does not switch on
●
Check the mains lead is plugged into the TV and the
mains socket.
The TV goes into Standby mode
●
Auto power standby function is activated.
The remote control does not work or is intermittent
●
Are the batteries installed correctly?
(p. 17)
●
Has the TV been switched on?
●
The batteries may be running low. Replace them with
new ones.
●
Point the remote control directly at the TV’s remote
control signal receiver (within about 7 m and a
30 degree angle of the signal receiver).
*
●
Situate the TV away from sunshine or other sources
of bright light so they do not shine on the TV’s remote
control signal receiver.
*
●
If you are trying to use voice controls, is the remote
control registered (paired) with the TV?
(p. 15)
When infrared communication is used
No image is displayed
●
Check the TV is turned on.
●
Check the mains lead is plugged into the TV and the
mains socket.
●
Check the correct input mode is selected.
●
Is [Backlight], [Contrast], [Brightness] or [Colour] in
the Picture menu set to the minimum?
●
Check all required cables and connections are firmly
in place.
An unusual image is displayed
●
This TV has a built-in Self Test. Makes a diagnosis of
picture or sound problems.
[TV Self Test] ([Help] menu)
●
Turn the TV off with Mains power On / Off switch,
then turn it on again.
●
If the problem persists, initialise all settings.
[Shipping Condition] in [System Menu] ([Setup]
menu)
The image or sound from external equipment are
unusual when the equipment is connected via HDMI
●
Set [HDMI Auto Setting] ([Setup] menu) to [Mode1].
(p. 13)
How to Use eHELP
[eHELP] is the detailed operating instructions built into
the TV, and gives a more detailed explanation for a
better understanding of the operation of each feature.
1
Display [eHELP]
[Main Menu]
[Help]
[eHELP]
●
If the [eHELP] has been accessed previously since
the TV was turned on, the confirmation screen is
displayed to select whether to go to the [First page] or
to the [Last viewed page].
2
Select the menu
select
access
●
To access [How to use]
(green)
3
Select the item
Example:
select
access
●
To return to the previous screen / field
