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Troubleshooting Chart
Before calling for service, determine the symptoms and follow suggested solutions.
AUDIO
VIDEO
Solutions
Symptoms
Intermittent Remote Control Operation
Snowy Video
Multiple Image
Interference
Normal Video
No Video with
Snow
No Video /
No PIP
No Color
Normal Video
Black Box on
Screen
Normal Video
Noisy Audio
Noisy Audio
Noisy Audio
No Audio
Noisy Audio
No Audio
Normal Audio
Wrong Audio
Normal Audio
Normal Audio
Adjust Antenna Location and Connection
Adjust Antenna Location and Connection
Check Antenna Lead-in Wire
Move Television away from Electrical Appliances,
Lights, Vehicles and Medical Equipment
Increase Volume
Check Mute
Check Television SPEAKERS on/off
Change Channel
Set TV or Cable Mode Properly
Check Antenna Cables
Check Power Cord is Plugged into Active Outlet
Adjust Brightness and Audio Controls
Change Channel
Check Cable Connections
Program the Remote Control Again
Check Second Video Source Operation
Adjust Color Settings
Change Channel
Check Audio Is Set To Stereo or Mono, Not SAP
Change CC (Closed Captioning) from Text Mode
Replace Remote Control Batteries
Symptoms
VIDEO
AUDIO
Solutions
Symptoms
Some parts of the screen do not
light up.
After-images appear
Whirring sounds can be heard
from the display unit.
Plasma Display panel
Check
The plasma display panel is manufactured using an extremely high level of precision
technology, however, sometimes some parts of the screen may be missing picture
elements or have luminous spots. This is not a malfunction.
Do not allow a still picture to be displayed for an extended period, as this can cause
a permanent after-image to remain on the Plasma TV.
Examples of still pictures include logos, video games, computer images, teletext
and images displayed in 4:3 mode.
Note:
The permanent after-image on the Plasma TV resulting from fixed image use is not
an operating defect and as such is not covered by the Warranty.
This product is not designed to display fixed images for extended periods of time.
The display unit is fitted with a cooling fan to dissipate heat generated during normal
use. The whirring sound is caused by rotation of the fan and is not a malfunction.
