Field Maintenance and Support:
:
n
Dispatch service integrated with call center
n
Onsite technical troubleshooting — problem assessment, repair/replace for all equipment
n
Swap service for all equipment
n
Preventive maintenance service — re-occurring service to maintain peak performance
n
Asset management tracking
n
Extended warranties
n
Custom service level agreements
Our suite of
digital signage services
Design and Build-out:
n
System architecture and design
n
Purchasing, logistics and warehousing of all equipment
n
Hardware/software compatibility testing
n
Remote device control integration for system management and remote diagnostics
n
Media player staging
n
System installation and integration
n
I
ncluding integration of content management system to accept electronic notifications,
equipment issues, creation of tracking notifications and resolution.
n
Customer acceptance testing
n
Customer training and launch
Ongoing Digital Signage Services:
n
Content creation
n
Content management
n
Administrative rights for accessing content and displays by network, region,
location and screen.
n
External data integration
n
Maintenance and support (remote and field)
Remote Maintenance and Support:
n
Network Operations and Data Center
n
24/7/365 support via toll-free technical hotline
n
Remote network monitoring and management
n
Host application and store content
n
Dedicated technicians for remote diagnostics, troubleshooting, rebooting and repair
n
Trouble ticket generation and tracking through all aspects until resolution