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Support Information
Limited W
arranty (for Canada)
Customer Services Directory (for U.S.A. and Puerto Rico)
Limited Warranty
(for Canada)
Panasonic Canada Inc.
5770 Ambler Drive, Mississauga, Ontario L4W 2T3
PANASONIC PRODUCT – LIMITED WARRANTY
Panasonic Canada Inc. warrants this product to be free from defects in material and workmanship under normal use and
for a period as stated below from the date of original purchase agrees to, at its option either (a) repair your product with
new or refurbished parts, (b) replace it with a new or a refurbished equivalent value product, or (c) refund your purchase
price. The decision to repair, replace or refund will be made by Panasonic Canada Inc.
Viera TV (42” & over)
In-home service
One (1) year, parts (including panel) and labour.
Viera TV (under 42”)
Carry-in service
One (1) year, parts (including panel) and labour.
In-home Service will be carried out only to locations accessible by roads and within 50 km of an authorized Panasonic
service facility.
In-home service requires clear, complete and easy access to the product by the Authorized Servicer and does not include
removal or re-installation of an installed product. If removal is required to service the product, it will be at the discretion of
the Servicer and in no event will Panasonic Canada Inc. or the Servicer be liable for any special, indirect or consequential
damages.
This warranty is given only to the original purchaser, or the person for whom it was purchased as a gift, of a Panasonic
brand product mentioned above sold by an authorized Panasonic dealer in Canada and purchased and used in Canada,
which product was not sold “as is”, and which product was delivered to you in new condition in the original packaging.
IN ORDER TO BE ELIGIBLE TO RECEIVE WARRANTY SERVICE HEREUNDER, A PURCHASE RECEIPT OR
OTHER PROOF OF DATE OF ORIGINAL PURCHASE, SHOWING AMOUNT PAID AND PLACE OF PURCHASE IS
REQUIRED
LIMITATIONS AND EXCLUSIONS
This warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal
wear and tear or cosmetic damage. The warranty ALSO DOES NOT COVER damages which occurred in shipment, or
failures which are caused by products not supplied by Panasonic Canada Inc., or failures which result from accidents,
misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, set-up adjustments, misadjustment
of consumer controls, improper maintenance, power line surge, lightning damage, modification, introduction of sand,
humidity or liquids, commercial use such as hotel, office, restaurant, or other business or rental use of the product, or
service by anyone other than a Authorized Servicer, or damage that is attributable to acts of God. Dry cell batteries are
also excluded from coverage under this warranty.
THIS EXPRESS, LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT WILL PANASONIC CANADA INC. BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF ANY
EXPRESS OR IMPLIED WARRANTY. (As examples, this warranty excludes damages for lost time, travel to and from the
Authorized Servicer, loss of or damage to media or images, data or other memory or recorded content. This list of items is
not exhaustive, but for illustration only.)
In certain instances, some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or
the exclusion of implied warranties, so the above limitations and exclusions may not be applicable. This warranty gives
you specific legal rights and you may have other rights which vary depending on your province or territory.
WARRANTY SERVICE
For product operation and information assistance,
please contact:
Our Customer Care Centre:
1-800 #:
1-866-330-0014
link:
“Contact
us
→
email” on www.vieraconcierge.ca
For product repairs,
please contact Viera Customer Care Agent using the above contact info.
IF YOU SHIP THE PRODUCT TO A SERVICENTRE
Carefully pack and send prepaid, adequately insured and preferably in the original carton.
Include details of the defect claimed, and proof of date of original purchase.
