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Chapter 2. Attendant Features

Section 700 - Operation

2-14

DBS Manual - Revised April 2000

DBS-2.3/9.2-700

Figure 1-1. VB-43225 with a DSS/72

When the Attendant Feature Package (VB-43330) is installed, the DSS/72
can be used as an Attendant Console. The attendant console provides station
monitoring and call transfer by name for large systems, even if a large display
phone is not used.

Please refer to “Appendix A: CPC-EX 1.0 Updates” and “Appendix B: CPC-
All/B 8.0 Updates” for additional information on the new telephones and
DSS/72 available for the DBS system.

Note:

Beginning with CPC-B Version 5.0, the Attendant Feature Package

(AFP) is no longer available.

As Figure 1-2 illustrates, the Attendant Console includes preassigned keys for
attendant functions, such as Call Park, Zone Paging, and alarm monitoring.

For a detailed description of the Attendant Console, see the

Attendant

Console User’s Guide (Section 760).

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Summary of Contents for Section 700

Page 1: ...Section 700 Feature Operation Panasonic a Applies to CPC AII B Version 9 2 and CPC EX Version 2 3 Version 2 3 9 2 Revised April 2000 ...

Page 2: ...t Products powered by electricity should be ser viced or repaired only by experienced professional technicians Any attempt to service or repair the product or products dealt with in this service information by anyone else could result in serious injury or death This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manu...

Page 3: ...y Bank Hold 2 18 One Touch VM Transfer 2 18 Station Lockout Code Assignment 2 21 System Time and Date Control 2 22 Traffic Measurement 2 24 Walking COS Confirmation 2 25 Chapter 3 System Features 3 1 Account Codes 3 3 Non Verified Account Codes 3 3 Verified Account Codes 3 4 Answer Supervision for Voice Mail 3 6 Auto Day Mode 3 7 Auto Day Mode 3 8 Auto Set Relocation 3 9 Background Music 3 11 Batt...

Page 4: ...rvice 3 37 Off Premises Extension 3 39 Paging 3 39 Power Failure Transfer 3 41 Remote Maintenance 3 42 Remote Programming Mode 3 42 Remote Programming Using PCAS or DBS Manager 3 44 Station Class of Service 3 45 Station Hunting 3 46 Terminal and Circular Hunting 3 47 Terminal Distributed and Longest Idle Hunting 3 49 Station Message Detail Recording SMDR 3 51 T1 Interface 3 54 Telephony Services 3...

Page 5: ...rence Calls 4 39 Delayed Ringing 4 42 Dial 0 for Attendant 4 42 Dial Tone Disable 4 44 Do Not Disturb DND 4 45 EM 24 Console 4 47 Flexible Function FF Keys 4 47 Handsfree Answerback 4 54 Handsfree Operation 4 55 Headset Operation 4 55 Hot Dial Pad 4 56 Considerations 4 56 Intercom Calling 4 56 Last Number Redial 4 59 Line Appearances 4 60 DSS BLF Appearances 4 61 Multi CO MCO Appearances 4 63 Mult...

Page 6: ...e 5 6 Call Forwarding 5 7 Call Hold 5 11 Call Park 5 12 Call Pickup 5 14 Direct Call Pickup 5 14 Group Call Pickup 5 15 Call Transfer 5 16 Blind Transfer 5 16 Screened Transfer 5 17 Call Waiting 5 19 Camp on 5 21 Conference Calls 5 22 Dial 0 for Attendant 5 23 Dial Tone Disable 5 24 Direct Trunk Access 5 24 Do Not Disturb DND 5 25 Intercom Calling 5 26 Last Number Redial 5 27 Meet Me Answer 5 28 M...

Page 7: ...Dial Tone Disable 6 22 Direct Trunk Access 6 23 Do Not Disturb DND 6 23 Intercom Calling 6 25 Last Number Redial 6 26 Meet Me Answer 6 27 Message Waiting Callback Request 6 28 Off Hook Voice Announce OHVA 6 29 Pooled Trunk Access 6 30 Speed Dialing 6 31 Personal Speed Dialing 6 31 Station Lockout 6 33 Appendix A CPC EX 1 0 Updates A 1 Compatibility A 1 44 Series Phone Support A 1 Directory Mode A ...

Page 8: ...dware Requirements A 25 Network Extension to Extension Calling A 26 Call Forwarding to Network Extensions A 27 Paging Across Network Nodes A 27 Network Route Selection A 27 Remote CO Access A 27 SMDR Network Support A 28 Independent Node Attendant Assignment A 28 Settings Modified for Networking A 28 Extension Number Digits A 28 SMDR Printing Mode 1 Outbound and Inbound A 29 T1 Trunk Type A 29 Ext...

Page 9: ... 19 Modification to Toll Restriction Service B 20 TAPI Support B 21 Key Telephone Installation Notes B 21 Desi Strip Cover B 21 Key Telephone Wall Mounting Instructions B 21 Appendix C CPC AII B 9 0 Updates C 1 Appendix D CPC AII B 9 1 Updates D 1 Call Record D 1 Appendix E CPC EX 2 0 Updates E 1 Appendix F CPC EX 2 1 Updates F 1 Call Record F 1 Appendix G CPC M 3 2 Updates G 1 Enhanced Features G...

Page 10: ...I 1 Software Corrections I 2 16 Port Voice Mail Support via API I 3 Off Hook Voice Announce OHVA via API I 4 Small LCD Soft Key Support via API I 4 Call Record OHVA via API I 5 Special Features I 6 UNA Transfer I 6 UNA Call Reversion I 7 Forwarding to UNA for CO Held Call I 8 All Ring Group I 10 Private Password I 11 Additional RAI Access Method I 14 ISDN Programming Flexibility I 16 CPC EX Versio...

Page 11: ...are Version Feature Categories Description System Features System Features are either available on a system wide basis or aid in the overall administration of the DBS Attendant Features Attendant Features assist the attendant in serving as a central answering point In addition attendant features also provide special capabilities for monitoring and programming extensions Key Telephone Fea tures Key...

Page 12: ...he Description section provides an overview of how the feature works and in some cases what it is typically used for Operation The Operation section includes step by step instructions on how to use the feature Hardware Require ments This section lists any special hardware that is required to use the feature Related Programming The Related Programming section lists the pro gramming subsystems assoc...

Page 13: ...following tables list the features available with the DBS Additional features are listed in the Appendix which starts on page A 1 in the back of this manual The following tables are included in this chapter Topic Page System Features 1 3 Attendant Features 1 5 Extension Features 1 6 ...

Page 14: ...Chapter 1 Features List Section 700 Operation 1 2 DBS Manual Revised April 2000 DBS 2 3 9 2 700 ...

Page 15: ... x x x x x x DID Night Ringing Assignment x x x x DID Delayed Ringing x x x x DID DNIS Flex Ring Assign x x x x DID DNIS Text Name Assign x x x x DID DNIS To a Voice Mailbox x x x DISA x x x x x x x x x x x x x x x Direct Trunk Access x x x x x x x x x x x x x x x Distinctive Ringing x x x x x x x x x Door Box Extension Port x x Door Box Trunk Port x x x x x x x x x x x x x x x DP DTMF Stations x ...

Page 16: ...x x x Station Message Detail Recording SMDR x x x x x x x x x x x x x x x T1 Interface x x x x x Telephony Services x x Toll Restriction x x x x x x x x x x x x x x x Trunk Groups x x x x x x x x x x x x x x x Trunk Name Assignment x x x x x x x x x x Trunk Queuing x x x x x x x x x x x x x x x Universal Night Answer x x x x x x x x x x x x x x x Voice Mail Ringing x x x x x x x x x VAU Voice Anno...

Page 17: ...e Messages Call Forwarding and DND x x x x x x x x x x x x x x x Attendant Controlled Text Assignment x x x x x x x x x x x x x x x Attendant Feature Package x x x Attendant Groups x x x x x x x x x x Dial Tone Disable x x x x x x x x x x x x x x x DSS 72 x x x x x x x x x x x x x x x Headset Operation x x x x x x x x x x x x x x x One Touch VM Transfer x x x x x x x Station Lockout Code Assignmen...

Page 18: ...x x x x x x x x Call Waiting OHVA Text Reply x x x x x x x x Caller ID Call Log x x x x Camp on x x x x x x x x x x x x x x x CO Line Key Trunk Access x x x x x x x x x x x x x x x Conference Calls x x x x x x x x x x x x x x x Delayed Ringing x x x x x x x x x x Dial 0 for Attendant x x x x x x x x x x x x x x x Direct Trunk Access x x x x x x x x x x x x x x x Do Not Disturb DND x x x x x x x x ...

Page 19: ... x x x x x x x x One Touch VM Access x x x x x x x Onhook Dialing x x x x x x x x x x x x x x x Pooled Trunk Access x x x x x x x x x x x x x x x Prime Line Preference x x x x x x x x x x x x x x x Private Line x x x x x x x x x x x x x x x Reminder Call x x x x x x x x x x x x x x x Ringing Line Preference x x x x x x x x x x x x x x x Saved Number Redial x x x x x x x x x x x x x x x Speed Dial ...

Page 20: ...Chapter 1 Features List Section 700 Operation 1 8 DBS Manual Revised April 2000 DBS 2 3 9 2 700 ...

Page 21: ...ers the following topics Topic Page Alternate Attendant 2 3 Attendant Assignment of Speed Dialing 2 3 Attendant Busy Override 2 4 Attendant Call Park 2 5 Attendant Control of Absence Messages 2 7 Attendant Controlled Text Assignment 2 8 Attendant Feature Package 2 10 Attendant Groups 2 11 Dial Tone Disable 2 12 DSS 72 2 13 Headset Operation 2 17 Key Bank Hold 2 18 One Touch VM Transfer 2 18 Statio...

Page 22: ...2 2 DBS Manual Revised April 2000 DBS 2 3 9 2 700 ...

Page 23: ...aced by the Second Third and Fourth Attendant Positions Considerations Alternate Attendant Extension Number The alternate attendant is always extension number 11 or 101 By default extension 11 or 101 is assigned to port 2 To assign another port as an alternate attendant you must assign extension number 11 or 101 to that port Attendant Assignment of Speed Dialing All Versions Description The attend...

Page 24: ... to 7 to store additional numbers Considerations Storing a new number erases any previously stored data To delete a System Speed Dial number perform the programming steps but do not enter a number before pressing HOLD Names for System Speed Dialing can also be stored using a DSS console connected to the attendant phone Attendant Busy Override CPC AII and CPC B Version 2 0 or higher Description The...

Page 25: ...turned on or off through system programming Attendant Call Park All Versions Description Using the Attendant Call Park feature the Attendant may park an outside call until the called party can be found The attendant can then use the Paging feature to inform the called party of the call s Park Number The parked call can then be retrieved from any extension by dialing the Park Number The attendant p...

Page 26: ...handset The phone issues intercom dial toned 2 Dial 76 3 Enter the Park Number assigned to the call PARK PICK XX where XX is the park number appears and then CO TALK XX where XX is the trunk number of the call appears Related Programming FF1 System Attendant Park Hold Recall Timer Considerations With CPC A and CPC B Versions prior to 3 1 an FF key assigned to Call Park does not indicate when a cal...

Page 27: ...Operation To cancel an Absence Message Call Forwarding or DND 1 Press the ON OFF key The phone issues intercom dial tone The ON OFF LED lights 2 Press the CONF key 3 Dial the extension number 4 Press 5 Press the ON OFF key The ON OFF LED goes off Considerations On DSS consoles equipped with DSS keys the indicator for an extension that has Absence Message Call Forwarding or DND activated lights gre...

Page 28: ... the ON OFF key 2 Press PROG 3 Dial 2 4 Enter the extension s port number This must be entered as a 3 digit number if CPC B is used or a 2 digit number if CPC A or CPC AII is used If necessary add leading zeros 5 Press AUTO to backspace and erase the existing name 6 Use the dialpad sequences shown in Table 2 1 on page 2 10 to enter letters and or numbers Press FLASH after each letter or number Pre...

Page 29: ...press HOLD Note The name does not change on the extension until the extension goes off hook To assign text to Call Waiting OHVA Text Replies CPC AII and CPC B Version 4 0 or higher 1 Pick up the handset or press ON OFF 2 Press PROG 3 Dial 5 4 Dial 1 5 depending on which text message you want to change 5 Press AUTO to backspace and erase the existing name 6 Use the dialpad sequences shown in Table ...

Page 30: ...he attendant s DSS console Note The Attendant Feature Package was discontinued in CPC B Version 5 0 When the AFP is installed the DSS console provides the following pre configured features Z 0 7 Paging Zones P 0 9 Park keys NIGHT key BUSY key Key Number of Key Presses Once Twice Three times Four times Five times Six times 1 Space Q Z Space q z 2 A B C a b c 3 D E F d e f 4 G H I g h i 5 J K L j k ...

Page 31: ...CPC AII and CPC B Version 2 0 or higher Description The DBS can accommodate up to four attendant positions The first attendant is fixed at port 1 extension 100 The other Attendants can be set to any port or extension When there is more than one attendant in a system you can create an Attendant Group with a pilot number of 0 When all Multi Line keys on the first attendant phone are busy internal ca...

Page 32: ...p to the next attendant in the group For example if the first attendant activated call forwarding busy no answer the dial 0 call would skip to the second attendant If all attendants in the group activated call forwarding dial 0 calls did not reach the group Beginning with CPC B Version 5 0 dial 0 calls ring the first attendant even if the first attendant has call forwarding activated However if a ...

Page 33: ...ched to the attendant phone The 72 keys of the DSS can be programmed as Direct Station Select DSS keys for internal lines In addition to providing direct station selection the DSS keys also provide busy lamp fields to assist the attendant in monitoring the status of extensions The attendant can perform a simplified call transfer by pressing a DSS key while connected to an outside line The outside ...

Page 34: ...rge display phone is not used Please refer to Appendix A CPC EX 1 0 Updates and Appendix B CPC All B 8 0 Updates for additional information on the new telephones and DSS 72 available for the DBS system Note Beginning with CPC B Version 5 0 the Attendant Feature Package AFP is no longer available As Figure 1 2 illustrates the Attendant Console includes preassigned keys for attendant functions such ...

Page 35: ...tendant Feature Package AFP is no longer provided FF3 Extensions Terminal Type Hardware Requirements The Attendant Feature Package is required to configure the DSS 72 as an Attendant Console The Attendant Feature Package is contained on a special EPROM chip that replaces an EPROM on the CPC B card Note Beginning with CPC B Version 5 0 the Attendant Feature Package AFP is no longer provided The fol...

Page 36: ...r higher The DSS 72 cannot be assigned Attendant 4 CPC AII and CPC B 2 0 or higher The DSS 72 cannot be assigned CPC B 2 0 to 4 0 with the AFP Attendant 1 Attendant 2 Attendant 3 Attendant 4 DSS 72 DSS 72 Type 11 Type 12 Ext 101 Port 2 or other DSS 72 DSS 72 Type 13 Type 14 Ext 100 Port 1 Att DSS 72 DSS 72 Console Type 16 Type 11 Type 12 or Ext 101 Port 2 or other Att DSS 72 DSS 72 Console Type 13...

Page 37: ...Operation All Versions Description A headset can be connected to attendant or non attendant phones Dial tone is normally turned off when the headset is connected Operation To use a headset 1 Connect a headset to the telephone 2 Press the ON OFF key 3 Press 51 The ON OFF LED remains lit To stop using a headset Repeat the preceding steps Hardware Requirements Headsets are not provided with the DBS t...

Page 38: ...ic Hold Key Bank Hold One Touch VM Transfer CPC AII and CPC B Version 5 0 or higher Description The VM key can be used by attendants to easily transfer incoming callers to an extension s voice mailbox Beginning with CPC B Version 5 when a user presses a voice mail key and then presses a DSS BLF key the digits programmed for the DSS BLF key are transmitted to the voice mail system For example if an...

Page 39: ...ED lights 2 Press the PROG key 3 Press the FF key DSS key or One Touch key 4 Press the CONF key 5 Press the AUTO key 6 Dial the voice mail extension number 7 If the key is for personal message retrieval enter a password XXX or AUTO followed by a speed dial number if desired If the key is for attendant transfer to voice mail do not enter a password but include any special codes or for example if th...

Page 40: ...an extension is forwarded If the Panasonic Voice Mail is used the extension number is transmitted through the API link and DTMF digits If a third party voice mail is used the extension number is transmitted through DTMF digits only With Panasonic Voice Mail most attendants use port group scheduling that accesses a menu that asks for a mail box number This port group scheduling is used so attendant...

Page 41: ...sed for outside calls Station Lockout codes can be assigned through the attendant phone Operation To program a Station Lockout code 1 Press the ON OFF key The phone issues intercom dial tone The ON OFF LED lights 2 Press the CONF key 3 Dial 8 4 Dial the extension number 5 Enter the desired key code four digits 6 Press the HOLD key STORE XXXX where XXXX is the key code appears on the display 7 Pres...

Page 42: ...The current date and time are displayed on your LCD 2 Press the PROG key F appears on the display 3 Dial Program Mode appears on the first line of the display MAIN MODE appears on the second line 4 Press the FF1 key SELECT SUB MODE appears on the second line of the display 5 Dial 1 1 DATE 2 TIME appears 6 Dial 1 MONTH DAY YEAR appears 7 Enter six digits for the month day and year For example to se...

Page 43: ...slow or fast you can re synchronize the minutes setting to 00 provided the current minutes display is between 55 and 05 1 Press the ON OFF key The phone issues intercom dial tone The ON OFF LED lights 2 Press the PROG key F appears on the display 3 Dial 4 Time Adjusted appears on the display 4 Press the ON OFF key The ON OFF LED goes off Considerations The month is entered in numeric form but is d...

Page 44: ...3 Dial the traffic measurment code from the table below For example to check the number of outgoing calls made on an outside line 01 enter 90 then 01 If 1234 outgoing calls have been made Outgoing01 1234 appears on the display Pressing the key steps through the trunk and system speed dial numbers 4 Press the ON OFF key The ON OFF LED goes off Table 2 3 Traffic measurement options Operation Code Di...

Page 45: ...r a RAMCLEAR is performed A backup battery protects memory contents in case of power failure The System Speed Dial traffic measurement only includes outside calls Walking COS Confirmation CPC AII and CPC B Version 3 1 or higher Description The attendant can check the Walking TRS Class of Service ID code of any extension For information on Walking TRS Class of Service see Walking TRS Class of Servi...

Page 46: ...Chapter 2 Attendant Features Section 700 Operation 2 26 DBS Manual Revised April 2000 DBS 2 3 9 2 700 ...

Page 47: ... Relocation 3 9 Background Music 3 11 Battery Backup 3 12 Call Forward ID Code for Voice Mail 3 13 Caller ID 3 14 Caller ID Auto DISA 3 15 Centrex PBX Compatibility 3 16 Direct Inward Dialing DID 3 16 DID DNIS Flexible Ring Assignments 3 18 DID DNIS Text Name Assignment 3 19 DID DNIS to a Voice Mailbox 3 20 Direct Inward System Access DISA 3 22 Direct Trunk Access 3 24 Distinctive Ringing 3 24 Doo...

Page 48: ...mote Maintenance 3 42 Station Class of Service 3 45 Station Hunting 3 46 Station Message Detail Recording SMDR 3 51 T1 Interface 3 54 Telephony Services 3 56 Toll Restriction 3 58 Trunk Groups 3 61 Trunk Name Assignment 3 62 Trunk Queuing 3 63 Universal Night Answer 3 64 Voice Mail Ringing 3 65 VAU 3 66 VAU Port Assignment 3 67 Walking TRS Class of Service 3 68 Topic Page ...

Page 49: ...orced or voluntary depending on extension programming With voluntary account codes the user is not forced to enter an account code before making a call With forced account codes the user must enter an account code before accessing an outside line Non verified account codes can be assigned to incoming and outgoing calls To assign an account code to an outgoing call the user enters the account code ...

Page 50: ...uirements An SMDR printer or external call accounting system is required to collect account code records Related Programming FF3 Extension Forced Account Codes Considerations SLTs cannot assign account codes during a call Verified Account Codes CPC AII and CPC B Version 3 1 or higher Description Extensions with the Verified Account Codes feature enabled are restricted from making outside calls wit...

Page 51: ... dial tone 2 Dial 11 3 Enter the four digit Account Code 4 Press The phone issues intercom dial tone 5 Press an available CO key or dial a trunk access code The phone issues outside dial tone 6 Dial the telephone number The Verified Account Code TRS type remains in effect until the call is completed Related Programming FF1 System Verified Forced Account Codes FF1 System Toll Restriction for Verifi...

Page 52: ...ersion 5 0 or higher Description This feature allows the DBS to send an answer signal to third party voice mail systems In previous releases a third party voice mail did not receive a signal to indicate that a DBS extension had answered To determine that the extension had answered the voice mail system had to wait until it stopped receiving ringback tone Waiting for the ringback to stop often dela...

Page 53: ...er signal code other DTMF digits and functions from the DBS extension are ignored Auto Day Mode CPC AII prior to 7 0 and CPC B Version 4 0 to 6 11 Description Auto Day Mode allows the DBS to go into day mode automatically The DBS can also be programmed to go into night mode automatically see Night Service page 3 35 If only one of the auto modes is turned on the NIGHT key is used to turn off the au...

Page 54: ...an also be programmed to go into night mode automatically see Night Service page 3 37 If only one of the auto modes is turned on the DAY NIGHT1 NIGHT2 toggle key or the DAY NIGHT1 or NIGHT2 is used to turn off the auto mode For instance if NIGHT1 mode has been activated automatically the attendant must press the DAY NIGHT1 NIGHT2 toggle key or the DAY key to go into day mode Note You must wait at ...

Page 55: ...sion 3 1 or higher Description Auto Set Relocation can be used to relocate the program settings of one extension to another extension Auto Set Relocation is commonly used when extension users want to trade work areas For example if Extensions A and B are going to switch office locations Auto Set Relocation enables them to switch telephone settings without re programming Operation Before a phone ca...

Page 56: ...ble Extension 300 assumes all extension features TRS and LCR settings that were initially assigned to 200 Related Programming FF3 Extension Auto Set Relocation Code Considerations The following types of data can be transferred using this feature TRS type settings Ring settings trunk line remote ringing day night DID FF key data Extension numbers and names System call forward settings All settings ...

Page 57: ... system can also provide music on hold using the Background Music source or a separate music source If Music on Hold is provided callers automatically hear music when they are placed on hold See page 3 34 for more information on Music on Hold Operation To turn Background Music on 1 Press the ON OFF key The phone issues intercom dial tone The ON OFF LED lights 2 Dial 53 BGM ON appears on the displa...

Page 58: ...e sure to corrrectly set the option straps The input impedance for the music source is 10k ohms The maximum input level is 10 dB Battery Backup All Versions Description The DBS two 12 volt batteries for battery backup Some DBS 72 and 96 systems use four older style 6 volt batteries The backup batteries are connected in a series circuit using cables provided with the DBS With maximum traffic the ba...

Page 59: ...1 0 you can only set the ID Code from the phone to be forwarded Beginning with CPC B Version 2 0 ID Codes can be set from any key phone this is also true of CPC AII Operation To set a Call Forward ID Code for Voice Mail 1 Press the PROG key 2 Press the AUTO key 3 Press 4 If you are using CPC AII or CPC B Version 2 0 or later enter the extension number to be forwarded If you are using CPC A or CPC ...

Page 60: ...e 200 s messages Extension 300 can retrieve 200 s messages because the Call Forward ID Code for 200 is also assigned to 300 Caller ID CPC A II Version 6 1 or higher and CPC B Version 6 1 or higher Description A properly equipped DBS supports Caller ID CID a service offered by the network telephone service provider The CO sends calling number information to the DBS after the first ring Users who ha...

Page 61: ...ide automatic DISA dial tone based on Caller ID information This allows up to 10 predetermined users to access the DISA feature without requiring a trunk be left in the DISA mode When a CID call is sent to the DBS the CID number is checked against the table If the number is found the caller will automatically be connected to DISA dial tone Related Programming FF1 System Programming Automatic DISA ...

Page 62: ...runk Type FF8 Least Cost Routing LCR Add Tables Considerations The LCR Add Table can be used to prefix digits for outgoing calls through Centrex Direct Inward Dialing DID CPC B Version 2 0 or higher Description The Direct Inward Dialing DID feature allows an extension to have a dedicated direct number The dedicated number allows calls to be made directly to the extension without the caller going t...

Page 63: ... or DID trunk card is required Each DID trunk card provides 8 ports The DID trunk card requires an external 48V power supply See Installation Section 300 for instructions Considerations The DID Trunk card supports 4 digit dial pulse DID The T1 card supports 4 digit dial pulse or DTMF DID DID numbers must be between 0000 and 9999 Beginning with CPC B Version 3 1 a maximum of 500 DID extension setti...

Page 64: ...1 System DNIS Number Setting Considerations Timing for DID DNIS delayed ringing is controlled by the Central Office Delayed Ring Timer The system uses a DID Numbers Table for DID assignment The DID Numbers Table allows up to 500 DID assignments Each assignment consists of the DID number and an associated extension The system uses a separate DNIS Numbers Table for DNIS assignment The DNIS Numbers T...

Page 65: ...roup For example a call center may handle inquiries for three different companies To easily identify which customer is being called individual DID or DNIS numbers can be assigned for each customer and then corresponding text names can be assigned to the DID or DNIS trunks Up to 200 DID text names and 200 DNIS text names can be assigned Related Programming FF1 System Inbound DID Dial Numbers FF1 Sy...

Page 66: ...IS Answer Code required by the voice mail system plus the final DID DNIS digits to the voice mail system The DID DNIS Answer Code signals the voice mail system to open with a greeting and the DID DNIS digits specify the appropriate mailbox Operation To assign a DID DNIS Answer Code 1 Pick up the receiver or press the ON OFF key 2 Press PROG 3 Dial 95 4 Enter the DID DNIS Answer code required by th...

Page 67: ...as entered the programming access code VM ports and hunt groups The DID DNIS digits can be sent to a specific voice mail port or a voice mail hunt group Second hunt group If the DID DNIS call rings into a hunt group that in turn transfers the call to a second hunt group the DID DNIS calls are not transmitted to the second hunt group Third party VM This feature can be used third party voice mail sy...

Page 68: ...o an extension 1 Dial the DISA trunk number 2 Once you hear DISA dial tone from the DBS enter the 4 digit DISA code if an incoming DISA code is assigned If the incoming DISA code is not programmed you can proceed to the next step 3 Dial the extension number To make a DISA call to an outside number 1 Dial the DISA trunk number 2 Once you hear DISA dial tone from the DBS enter the 4 digit DISA code ...

Page 69: ...the ON OFF key The phone issues intercom dial tone The ON OFF LED lights 2 Press the CONF key 3 Dial 7 4 Enter the DISA code 5 Press the HOLD key 6 Press the ON OFF key The ON OFF LED goes off Hardware Requirements An MFR card is required for DISA The MFR card is required to detect DTMF tones entered via the DISA connection Considerations DISA can be used to access extensions as well as outside nu...

Page 70: ...de dial tone CO TALK XX where XX is the line number appears on the display 3 Dial the telephone number The number appears on the display 4 Complete the call and replace the handset Distinctive Ringing CPC AII and CPC B Version 3 1 or higher Description Distinctive trunk call ringing patterns can be set up for each extension using the Distinctive Ringing feature Distinctive Ringing allows users to ...

Page 71: ...k the door using a telephone Door openers are not sold by Panasonic they can be purchased separately from an electronics dealer There are two types of door phone adaptors available for the DBS The first type VB 43701 utilizes a trunk connection to connect to the door box See Door Box Using Trunk Adaptor for more information The second type VB 43711 utilizes a digital port extension to connect to t...

Page 72: ...gramming Door Phone Assignments all FF1 System Programming Door Opener ID Requirement Hardware Requirements The Door Box feature requires a Door Box Adaptor VB 43711 Door Box Door Phone VA 43705 and door opener The door opener can be purchased from an electronics dealer One Door Box can be connected to a Door Box Adaptor Each Door Box Adaptor uses one digital extension port Up to 4 Door Boxes may ...

Page 73: ...elow The second type VB 43711 utilizes a digital port extension to connect to the door phone and door opener See Door Box Using Extension Adaptor on page 3 25 for more information Operation 1 Answer the door box Door Box calls ring in on a dedicated FF key 2 Press 3 while connected to the door box extension The door opens automatically Related Programming FF4 Ringing and Hunt Groups Ringing Assign...

Page 74: ...o detect events such as the opening of windows or doors When the sensor is tripped a tone sounds at a designated extension Sensors are not sold by Panasonic they can be purchased separately from an electronics dealer Hardware Requirements The sensor is attached to the Door Box Adaptor VB 43701 Trunk lines connected to the Door Box Adaptor signal the designated extension when the sensor is tripped ...

Page 75: ...ll Versions Description This feature allows an extension user to switch from DP to DTMF signaling when using a DP trunk For instance if a user dials into a voice mail system using a DP trunk the user can switch to DTMF signaling to communicate with the voice mail system DTMF tones can be sent either during the call or while the call is being dialed Operation To switch from dial pulse to DTMF diali...

Page 76: ...ed to the first VAU message In previous releases these calls were routed to the second VAU message In addition a digital port can now be assigned as a VAU through system programming In previous releases VAUs were assigned as standard digital ports Using the standard digital port assignment required the installer to make the following program changes The CO Offhook Signal option had to be set to on...

Page 77: ...unting Priority Considerations The following call types are routed to the first VAU message Trunk calls including DID and DNIS calls Transferred trunk calls Intercom calls Transferred intercom calls All recalls are routed to the second VAU message CO Direct Trunk Call to the Hunt Group Pilot Number Hunt Group VAU Hunt Group Queue Calls that transfer back into the hunt group are placed at the top o...

Page 78: ...determine how long a call will ring an extension before ringing other extensions assigned to delayed ringing The Hunt Group No Answer timer determines how long a call will ring an idle member of a hunt group before hunting to the next idle group member Related Programming FF1 System Call Forward No Answer Timer FF1 System Central Office Delayed Ring Timer FF1 System Extension Delayed Ring Timer FF...

Page 79: ...tension Forced Least Cost Routing FF8 LCR Time Priority Tables FF8 LCR LCR Trunk Group Tables FF8 LCR Least Cost Routing Area Codes FF8 LCR Special LCR Area Codes FF8 LCR Least Cost Routing LCR Office Codes FF8 LCR Special LCR Office Codes Tables Other Program Areas FF8 LCR LCR Add Tables FF8 LCR LCR Delete Tables Considerations If LCR is enabled ML and MCO keys can be assigned for trunk group 89 ...

Page 80: ... more information Hardware Requirements The music source must be purchased separately It is not provided with the DBS If a single music source is used for both Music on Hold and background music the music source connects to the CN5 on the DBS If a separate music source is used for background music it is connected directly to the SCC card See Installation Section 300 for instructions Make sure the ...

Page 81: ... calls can ring at selected extensions a night watchman s extension for example an extension connected to an answering machine or to a Universal Night Answer point Universal Night Answer UNA is used to allow calls to be picked up from any extension See page 3 64 for information on setting a UNA point See Auto Day Mode page 3 6 for information on a CPC B Version 4 0 enhancement also available in CP...

Page 82: ...nal paging speakers or to an external ringing device such as a night bell External paging and ringing devices are not provided with the DBS they must be purchased separately Considerations If 52 is assigned to an FF key on an attendant phone the attendant can switch between Day and Night Modes simply by pressing the key The FF key lights red when the system is in night mode If there are two Attend...

Page 83: ...or example an extension connected to an answering machine or to a Universal Night Answer point Universal Night Answer UNA is used to allow calls to be picked up from any extension See page 3 64 for information on setting a UNA point See Auto Day Mode page 3 8 for information that allows automatic switching between day and night modes Operation To switch to a Night Mode 1 Press the ON OFF key The p...

Page 84: ...hey must be purchased separately Considerations Day Night and Night 2 modes can be assigned to FF keys on an attendant phone The attendant can switch between Day Night and Night 2 modes simply by pressing the appropriate key The FF key lights red when the system is in the assigned mode Alternatively a DAY NIGHT1 NIGHT2 toggle mode key can be assigned Pressing the key toggles between modes When in ...

Page 85: ...ration for OPX extensions is the same as for local SLTs connected to the DBS Related Programming FF3 Extension Terminal Type Hardware Requirements One OPX Adaptor VB 43702 is required for each OPX extension When OPX extensions are connected through the central office an external ringer supply may be required If required the ringing supply is connected to the OPX Adaptor Considerations Up to 8 OPX ...

Page 86: ...place the handset Related Programming FF1 System Page Duration CPC AII and CPC B Version 3 1 or higher FF1 System External Page Interface Control for Paging Groups FF3 Extension Extension Page Group Hardware Requirements External relays and an amplifier are required for external paging Considerations If an external paging system has been connected to Paging Groups 00 07 pages can be made through t...

Page 87: ...he CO via a Power Failure Unit PFU In the event of a power failure the power failure extensions have dial tone directly from the CO system features and restrictions do not apply Hardware Requirements Power Failure Unit VA 43703 An SLT that will be connected to the PFU Considerations Up to four SLTs can be connected to one Power Failure Unit If a call is in progress through the PFU when the power i...

Page 88: ...You can enter the Remote Programming Mode through any of these three methods By using a local PC and communications package to connect directly to the DBS serial port By dialing into the system through a direct DISA trunk By dialing into the system through a regular CO trunk then requesting the operator to enter the Remote Programming ID Code Operation Terminal Programming Through a Direct Connect...

Page 89: ...rough a DISA trunk 2 Once you are connected type 69999 from your terminal communications program 3 After the DBS responds with REMT type P and then press Enter Follow the directions on the screen to access the desired program See Terminal Programming Commands Terminal Programming Through a CO Trunk and Operator Transfer Note The DBS must be equipped with an MFR card and a RAI card to allow termina...

Page 90: ...e The primary function of these programs is to allow you to set up and maintain DBS settings using a PC Their communications capabilities allow you to maintain the DBS settings while you are on site with the DBS or while you are off site at a remote location These programs enable you to perform tasks such as Setting up communications information Command Description 01 Access System parameters 02 A...

Page 91: ...of service Classes of Service 1 8 can be modified to allow and restrict access to specific features The following table shows the features that can be enabled disabled for station classes of service Table 3 1 Station Classes of Service Class of Service Features Number Feature 1 Dial Tone On Off 50 2 Head Handset Exchange 51 3 BGM On Off 53 4 Absence Message Set Reset 71 5 Call Forward Set Reset 72...

Page 92: ...ccidentially left active simply reenable the feature in the class of service and turn off the feature Station Hunting All Versions Station hunting allows calls to be automatically transferred among a preselected group of phones When a call terminates to a busy extension in a hunt group the call automatically transfers to another extension in the group If the second extension is busy the call autom...

Page 93: ...lls should all the members of the original group be busy or not answer A pilot number must be designated as the first extension in a terminal hunt group A pilot number is a fictitious extension number that when dialed starts the hunting process through the group In CPC A and CPC B Versions prior to 2 0 a pilot number can be provided by adding a resistor to an analog port See Hardware Requirements ...

Page 94: ...roup are busy and an alternate group has not been designated CO calls will queue and intercom calls will receive busy tone If the first extension within a hunt group activates an absence message call forwarding or DND the hunt feature will not work If an extension other than the first extension activates an absence message call forwarding or DND the hunt feature will skip that extension and procee...

Page 95: ...until the Transfer Timer expires If none of the members is free when the timer expires the call is transferred to the transfer extension Distributed Hunt Groups When the Distributed method is selected calls are distributed through the pilot number based on which extension in the group received a call in the last search The incoming call begins its search at the next available extension in the grou...

Page 96: ...sion 6 0 or higher or eight extensions CPC B Version 2 0 to 5 04 plus a pilot extension number The transfer destination of any Hunt Group can be set to the pilot number of the next group the pilot number 0 of the Attendant Group the pilot number of the same group or a real extension The transfer destination cannot be voice mail A Transfer Timer adjusts the transfer time between hunt groups The tra...

Page 97: ...l forwarding set Intercom calls Transferred intercom calls Incoming CO calls including DID calls Transferred CO calls DISA calls Station Message Detail Recording SMDR All Versions Description Station Message Detail Recording SMDR provides detailed call records of outgoing calls SMDR records can be output to a printer or an external call accounting system Figure 2 2 shows the SMDR format for CPC AI...

Page 98: ...er DISA 6 Dialed digits or Caller ID DD digits 0 9 or symbols or See Note 2 7 Account code A 0 9999999999 8 Verified account code or walking COS code V0000 V9999 verified account codes W0000 W9999 walking COS codes 9 Trunk Number NN number 01 64 Notes 1 Transferred calls include direct and group call pickups and conference calls If a station call is transferred to an outside number an SMDR record ...

Page 99: ...SMDR Report Hardware Requirements A printer or external call accounting system is required to receive SMDR data 0 1 2 3 4 5 6 7 01234567890123456789012345678901234567890123456789012345678901234567890 1 2 3 4 5 6 7 8 MM DD HH MM H MM X C NN DDDDD DDD DDD DDDD NNN AAAAAAAAAA 1 Date MM month DD day 2 Call start time HH hour MM minute 3 Call duration H hour 0 9 MM minutes X 1 10th of a minute 0 9 4 Ca...

Page 100: ...the DBS T1 The superframe consists of 12 frames with each frame including 193 bits Each frame is separated by a framing bit An extended super frame consists of 24 frames double the length of the super frame SF format ESF also supports monitoring and maintenance capabilities that are not available with the SF format Flexible Trunk Signaling Modes The T1 Interface provides the following trunk signal...

Page 101: ...ace provides 24 trunk channels T1 trunks do not increase the overall trunk capacity of the DBS Each T1 channel subtracts from the total number of analog trunks that can be installed Furthermore the number of analog trunks that can be used may be decremented in quantities of 1 or 8 For instance if you are installing a T1 in a DBS 96 and you only want to use 12 T1 channels the logical number of anal...

Page 102: ...te a telephone to a networked computer New applications are currently being developed that will work with DBS Telephony Services The possibilities for applications are unlimited For example inbound callers may be routed to the most appropriate customer representative based on the caller s phone number As the call is answered the representative s computer screen automatically displays the customer ...

Page 103: ...g the Telephony Services DBS Driver Panadrvr A Novell 3 12 or later 486 or greater server with at least 8 megabytes of RAM and equipped with an available serial port of at least 9600 baud capacity 16550 UART required One customized serial cable provided The RS232 limits should not be exceeded 50 feet Ser i al Com m uni cat i on Li ne APIPor t DBS O ut si de CO Tr unk Li nes Novel l Tel ephony Ser ...

Page 104: ...ng trunks can be answered by or transferred to Type 0 exten sions Intercom calls are allowed Group Call Pickup intercom calls only 1 Full restriction of outbound dialing 911 Calls allowed with CPC AII CPC B Version 6 0 only Inbound trunk calls to all phones can be answered and or transferred Intercom calls are allowed Group call pickup is allowed 2 Local calls allowed 1 800 calls allowed Inbound t...

Page 105: ... if FF7 1 1 is set to on The office code tables are used to restrict all 0 plus dialing the next two digits will also be analyzed For TRS types 2 to 6 and the new NANP CPC AII CPC B Version 6 0 and later operator access is determined by an extension based operator access switch TRS Types 0 and 1 are fully restricted and TRS Type 7 is not restricted For TRS types 2 to 6 beginning with CPC AII CPC B...

Page 106: ...An Account Code must be entered before calling out Forced LCR Restriction The LCR feature controls outside calls Related Programming FF1 System Override Toll Restrictions with SSD Numbers FF3 Extension Extension Lockout Code FF7 Toll Restriction Toll Restriction Settings all FF8 LCR Least Cost Routing Considerations The dialing restrictions included in this feature help prevent unauthorized outgoi...

Page 107: ...access a trunk group do one of the following Dial a trunk group access code before dialing the telephone number Trunk group access codes are 9 81 82 83 84 85 and 86 Press an FF key that is assigned as a pooled trunk key Related Programming FF2 Trunks Pooled Trunk Access for Group 9 FF2 Trunks Pooled Trunk Access for Groups 81 86 Considerations Trunks can appear in more than one trunk group If Leas...

Page 108: ...vidual s name or the department s name will appear on the display immediately identifying the person for whom the call is intended While you are speaking on the extension CO TALK XXXXXX will appear on the LCD XXXXXX represents the six characters of the Trunk Name While the extension is ringing INCOMING XXXXXX will appear While the extension is ringing and you are speaking on the extension at the s...

Page 109: ... To set Trunk Queuing 1 Press the ON OFF key 2 Press the CO line key or dial a trunk access code The phone issues busy tone 3 Press 2 In CO Queuing appears on the display 4 Press the ON OFF key 5 Wait for the Trunk Callback alert tone To respond to the Trunk Callback alert tone Pick up the handset The outside line is automatically accessed The phone issues dial tone CO TALK XX where XX is the line...

Page 110: ...be canceled The Trunk Queuing feature may also be used if you hear a busy tone when trying to make a call using the Pooled Trunk Access feature Trunk Queuing can be used by all telephone types including SLTs and DSLTs Universal Night Answer All Versions Description During night mode Universal Night Answer UNA sends incoming calls to an external ringer such as a night bell As an alternative to usin...

Page 111: ...s are not provided with the DBS they must be purchased separately Considerations With CPC A and CPC AII extension port 73 is used to assign ringing to an external page UNA interface With CPC B extension port 145 is used to assign ringing to an external page UNA interface Voice Mail Ringing CPC AII and CPC B Version 3 1 or higher Description The Voice Mail Ringing feature allows calls from a DBS Au...

Page 112: ...operator or hunt group The VAU can be used to provide a variety of other services to callers such as a menu of dialing options or transfer to an answering machine Please see Appendix C through Appendix E for information on PanaVOICE and Call Record features available with the DBS system Recording and Playing Messages You can record the VAU messages from either an extension or a trunk Notes You mus...

Page 113: ...nt CPC AII and CPC B Version 5 0 or higher CPC A Version 3 3 and higher Operation A digital port can now be assigned as a VAU through system programming In previous releases VAUs were assigned as standard digital ports Using the standard digital port assignment required the installer to make the following program changes The CO Offhook Signal option had to be set to off FF3 1 144 7 If Then You wan...

Page 114: ...s not actually change the settings If the port is later assigned as a standard digital port the original program settings will still be in effect To further improve VAU operation the following call types are now routed to the first VAU message DID calls DNIS calls DISA calls Transferred trunk calls Transferred intercom calls In previous releases only intercom and CO trunk calls were routed to the ...

Page 115: ... 12 3 Enter the four digit Walking Class of Service code 0001 9999 4 Press 5 Replace the handset To use a Walking Class of Service code 1 Pick up the handset of an extension other than your own The phone issues intercom dial tone 2 Dial 13 3 Enter your extension number 4 Enter your Walking Class of Service code 5 Press 6 Enter a trunk access code 88XX 9 81 86 The phone issues outside dial tone 7 D...

Page 116: ... CONF key 3 Dial 12 4 Enter the extension number The Walking Class of Service code for that extension appears on the display Considerations Walking Class of Service can be used by KTELs DSLTs and SLTs The same Walking Class of Service code can be used on more than one extension If an extension is locked out the Walking Class of Service feature will override the lockout LCR and TRS dialing privileg...

Page 117: ...4 3 Auto Redial 4 6 Barge In for Direct Lines 4 6 Busy Override 4 7 Call Coverage Groups 4 8 Call Duration Display 4 9 Call Forwarding 4 11 Call Hold 4 17 Call Park 4 21 Call Pickup 4 22 Call Transfer 4 25 Call Waiting 4 29 Call Waiting OHVA Text Reply 4 32 Caller ID Call Log 4 33 Camp on 4 37 CO Line Key Trunk Access 4 38 Conference Calls 4 39 Delayed Ringing 4 42 Dial 0 for Attendant 4 42 Dial T...

Page 118: ...g Outside Lines 4 70 Offhook Signaling 4 71 Offhook Voice Announce OHVA 4 72 One Touch Keys 4 74 One Touch VM Access 4 78 Onhook Dialing 4 81 Pooled Trunk Access 4 81 Prime Line Preference 4 83 Private Line 4 84 Reminder Call 4 85 Ringing Line Preference 4 87 Saved Number Redial 4 87 Speed Dialing 4 88 Station Lockout 4 96 Trunk to Trunk Transfer 4 97 Voice Mail Transfer Key 4 98 Topic Page ...

Page 119: ...ndix B CPC All B 8 0 Updates for additional information on VB 44xxx Series Large Display Key Telephone features Figure 4 1 VB 43225 key phone Absence Message All Versions Description Extension users can leave text messages on their phones when they are away When the unattended extension is dialed the text message displays on the caller s phone Any one of the following messages can be selected Mess...

Page 120: ... the display 4 Enter the time you will return optional See Table 4 2 for examples 5 Press the ON OFF key The DND CF LED lights At Lunch appears on the display if you selected message code 1 To cancel an Absence Message 1 Press the ON OFF key The phone issues intercom dial tone The ON OFF LED lights 2 Dial 71 Enter Msg Code appears on the display 3 Press the ON OFF key The ON OFF LED goes off The D...

Page 121: ... following table Table 4 2 Example Return Times for Absence Messages Four digit numbers can also be input 0000 9999 Hours Minutes or Month Date When an Absence Message is set on a DID extension incoming DID calls are routed according to the ringing assignment programmed for the incoming trunk In CPC A and CPC B Versions prior to 5 0 DND and Absence Messages cancel Call Forwarding Beginning with Ve...

Page 122: ...led Related Programming FF3 System Auto Redial on Extensions Barge In for Direct Lines CPC AII and CPC B Version 5 0 and higher Description Barge in for Direct Lines allows users to break into a busy Direct Line DL and create a three party conference A direct line is a call appearance used to originate and receive calls over a specific trunk number Operation To barge into a busy Direct Line press ...

Page 123: ...n FF key For example if extension 200 wants to barge into a DL that appears on extension 201 extension 200 cannot barge into the DL if 201 is holding a trunk that does not appear on an FF key Busy Override All Versions Description Extensions in the same Paging Group 1 7 can break into one another s outside calls or intercom calls to relay urgent information or to create three party conference call...

Page 124: ...can be prevented from using busy override The default for the override alert tone is off If the override alert tone is enabled the tone will be sent to both parties when a call is overridden In CPC A and CPC B Versions prior to 3 1 overridden extensions display CONF when an override is performed Beginning with CPC B Version 3 1 Overridden does not appear on the display of an extension that has bee...

Page 125: ...ging and Hunt Groups Call Coverage Group Member Table Considerations Up to sixteen Call Coverage Groups can be programmed into your system A Call Coverage Group can have up to two covering phones and up to six extensions A member of one Call Coverage Group cannot belong to another Call Coverage Group or to a Hunting Group A Single line telephone SLT or Digital Single Line telephone DSLT can be a m...

Page 126: ...usually appears on display phones The duration display shows the number of minutes and seconds the call has lasted The display does not begin right away it begins either 16 or 30 seconds after the call begins depending on how the DBS is programmed Related Programming FF1 System Call Duration Display FF1 System SMDR Display Start Timer for CO Calls ...

Page 127: ...ring until the Call Forward No Answer timer expires When the timer expires the unanswered call is forwarded Call Forwarding Busy When Call Forwarding Busy is activated all incoming calls to a busy extension will be forwarded Call Forwarding Busy No Answer When Call Forwarding Busy No Answer feature is activated all incoming calls to an extension that is busy or does not answer will be forwarded Fe...

Page 128: ...e forwarded outside eliminating the need for the Call Forwarding External option The calls forwarded are not limited to internal calls but may include incoming outside calls Permanent Call Forwarding Permanent call forwarding is assigned through system programming rather than by the user Permanent call forwarding is normally used to forward calls to a voice mail system An extension user can invoke...

Page 129: ...ion and forwarding number must first be programmed into personal or system speed dialing With CPC A or CPC B Versions prior to 2 0 you can only forward to an outside number that is programmed into personal speed dial number 99 With CPC AII and CPC B 2 0 or higher you can forward to any speed dial number system or personal See Speed Dialing on page 4 88 for more information on programming personal ...

Page 130: ...l bin number system or personal See Speed Dialing on page 4 88 for more information on programming personal speed dial numbers 1 Press the ON OFF key The phone issues intercom dial tone The ON OFF LED lights 2 Dial 72 ENTER FWD CODE appears on the display 3 Dial the appropriate call forwarding code ENTER FWD EXT appears on the display 4 Press AUTO plus the appropriate speed dial number 5 Press the...

Page 131: ...rsions prior to 2 0 calls cannot be forwarded to an extension that already has call forwarding activated In other words phone A can only forward to phone B if phone B is not forwarded Beginning with CPC B Version 2 0 calls can be forwarded to extensions that have call forwarding activated For example phone A can be forwarded to phone B even if phone B is forwarded to voice mail In CPC A and CPC B ...

Page 132: ...s activated Have a toll restriction setting that prohibits outside calls Calls can be forwarded to a third party voice mail using the Call Forward ID Code described on page 3 13 Beginning with CPC AII and CPC B Version 7 0 all call forwarding types All Calls Busy No Answer Busy and No Answer can be forwarded outside using speed dials However if Least Cost Routing is activated dial 9 trunks cannot ...

Page 133: ...reen and the phone issues intercom dial tone Hold TRK XX where XX is the outside line number appears on the display To retrieve a call from Exclusive Hold Press the line key on which the call is held The line LED stops flashing and remains green CO TALK TRK XX where XX is the outside line number appears on the display if the call held on the line was released Related Programming FF1 System Recall ...

Page 134: ...the time limit If you press the HOLD key during a conference with two outside lines both outside lines will be placed on hold If your system is set for onhook transfer and you have placed an outside call on hold and you then make an Intercom Call make sure the other extension hangs up before you do If you hang up before the other extension the held outside line will be transferred to that extensio...

Page 135: ...green and stops flashing CO TALK TRK XX where XX is the outside line number appears on the display Related Programming FF1 System Recall Timer for Attendant Held CO Calls FF1 System Recall Timer for Attendant Held Intercom Calls FF1 System Recall Timer for Extension Held CO Calls FF1 System Recall Timer for Extension Held Intercom Calls FF1 System Trunk Line Automatic Hold FF1 System Non Appearing...

Page 136: ...ll be placed on hold If your system is set to onhook transfer and you have placed an outside call on hold and you then make an Intercom Call make sure the other extension presses the FLASH key or hangs up before you do If you hang up before the other extension the held outside line will be transferred to that extension If there is no response to the Hold Recall the tone is issued at the Attendant ...

Page 137: ... of the extension that parked the call Operation To park a call 1 Press the HOLD key 2 Dial 75 Park Hold appears on the display 3 If needed make a page such as Mr Jones please pickup a call parked at 76XXX where XXX is the extension number where the call is parked To retrieve a parked call 1 Pick up the handset The phone issues intercom dial tone 2 Dial 76 3 Dial the number of the extension that p...

Page 138: ...ond alarm will sound at an attendant phone s You cannot park more than one outside line at a time The Attendant Phone cannot use this feature The Attendant must use the Attendant Call Park feature The Call Park Recall Timer is similar to the Recall Timer except that when the Call Park Recall Timer is set for 0 a call is recalled automatically in three minutes You can store 75 on an FF key and use ...

Page 139: ...F1 System Extension Class of Service Setting CPC AII and CPC B 3 1 or higher FF3 Extension Extension Class of Service Assignment CPC AII and CPC B Version 3 1 or higher Considerations If more than one caller is attempting to reach the ringing extension the Direct Call Pickup feature answers the call that arrives first Once the call has been picked up other extensions that attempt to pick up the ca...

Page 140: ...ars on the display The EXT LED lights 3 Complete the call and replace the handset The EXT LED goes off Related Programming FF1 System Extension Class of Service Setting CPC AII and CPC B Version 3 1 or higher FF3 Extension Extension Class of Service Assignment CPC AII and CPC B Version 3 1 or higher FF3 Extension Extension Page Group FF5 FF Keys FF Key Assignments for Extensions Considerations If ...

Page 141: ...n to answer Operation 1 Press the HOLD key to place the outside call on hold The line LED for the outside line on hold flashes green The phone issues intercom dial tone Hold XX where XX is the line number appears on the display 2 Dial the extension number to which the call is to be transferred Call EXT XXX where XXX is the extension number appears on the display 3 Replace the handset before the ot...

Page 142: ... Attendant can transfer calls while the handset is still in place even if the system is not set for Onhook Transfer You cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated You can transfer a call to an extension that has Call Forwarding activated The transferred call will follow the call forwarding path of the extension it is transferred to For example if ex...

Page 143: ...ine number appears on the display 2 Dial the extension number to which the call is to be transferred 3 When your call is answered inform the third party of the transfer The EXT LED stops flashing and remains lit Talk EXT XXX where XXX is the extension appears on the display 4 Hang up the handset The line LED for the original outside line turns red The third party need only pick up the handset to s...

Page 144: ... Timer for Extension Transferred CO Calls FF1 System Recall Timer for Extension Transferred Intercom Calls FF1 System Recall Timer for Attendant Transferred CO Calls FF1 System Recall Timer for Attendant Transferred Intercom Calls Considerations The Attendant can transfer calls while the handset is still in place even if the system is not set for Onhook Transfer You cannot transfer a call to an ex...

Page 145: ... Description You can send a Call Waiting signal followed by a brief LED message to a busy extension The party receiving the message need only replace the handset and then pick it up again to be automatically connected to the message sender s extension The following messages can be sent using the Call Waiting feature Table 4 4 Call Waiting Text Messages Message codes 0 4 are not available With CPC ...

Page 146: ...e XXX is the extension number appears on the display 2 Replace the handset The current call is disconnected Call Wait XXX appears on the display 3 Pick up the handset You are automatically connected to the extension sending the Call Waiting Talk EXT XXX appears on the display Note To answer a call waiting tone you may flash the switchhook rather than hang up If you flash the switchhook you are imm...

Page 147: ...annot be used from an SLT The digit 8 is used to transfer calls on SLTs Call Waiting can be used without the user entering a message code Call Waiting is cancelled when the sender replaces the handset If the called extension has DND activated has a call on hold is ringing from another call or is engaged in a conference call Call Waiting cannot be sent A call on an outside line can be placed on hol...

Page 148: ...cations Call waiting tone Call waiting tone followed by a text message An offhook voice announce Operation When you are on a call and receive an indication of a incoming intercom call press CONF and then dial 1 5 The following table shows the default text associated with messages 1 5 Messages 1 5 can be changed through system programming Programming FF6 Names and Messages Call Waiting OHVA Text Re...

Page 149: ...key to flash when there are new entries in the log When the user presses the key to access the log the LED turns off Call Logs can be assigned to both attendant and non attendant extensions The following table shows maximums for the number of entries that can be stored for each type of extension The table also shows the total number of entries that can be stored system wide Table 4 5 Call log maxi...

Page 150: ...t entries are stored first in the Call Log When users view the log by pressing the Call Log Key they can select a specific entry by pressing the key for the previous entry or the key for the next entry Log Format for the Small Display Phone In addition to viewing the calling number information by pressing the Call Log Key users can view the detailed information on each entry by pressing the CONF k...

Page 151: ...ting information Pressing the CONF key again returns the display to the first level of call log information Other call log entries can be viewed by pressing the key for the previous entry or the key for the next entry A appears beside the oldest entry in the log Exit the Call Log display by pressing the ON OFF key 10 30 WED JUNE 22 Time day and date Calling number Second Level of Call Log Informat...

Page 152: ...phone detailed call information Press any soft key to return to the calling number listing format as shown in Figure 1 6 Other Call Log entries can be viewed by pressing the key for the previous log entry or the key for the next log entry If these keys are pressed while Number of last entry viewed through 404 555 0001 ABC COMPANY Name of last entry viewed through Number of selected entry Number of...

Page 153: ... assigned as a Call Log Indication Key 6 Camp on All Versions Description If you reach a busy extension the Camp on feature will alert you with a ring when the extension becomes free You will then be able to pick up your handset to automatically dial the extension Operation To activate the Camp on feature 1 Pick up the handset 2 Dial the desired extension number If the extension is busy your phone...

Page 154: ...uest will only be accepted after Call Waiting status An extension can only have one call camped on at a time For example if Extension 152 camps on to Extension 153 another extension cannot camp on to 153 as long as 152 is camped on An extension that has initiated a camp on cannot receive a camp on For instance if Extension 200 has camped on to Extension 300 another extension cannot camp on to 200 ...

Page 155: ...ppears on the display while the call is in progress if enabled in programming In CPC A and CPC B Versions prior to 3 1 the SMDR Display Start Timer can be set to start 16 or 30 seconds after the last digit of the telephone number is dialed In CPC AII and CPC B Version 3 01 or higher the timer can be set to start at 5 16 or 30 seconds Conference Calls All Versions Description Conference Calls allow...

Page 156: ...mber appears on the display 3 If you pressed an unlit line key in step 2 dial the number of the party you wish to add to the call The number appears on the display 4 Press the CONF key when your call is answered If you are now conducting a three way Conference Call involving two outside lines CONF XX YY where XX is the first line and YY is the second line appears on the display 5 Repeat steps 1 4 ...

Page 157: ... the call The number appears on the display 4 Press the CONF key when your call is answered CONF XX YY where XX is the first line and YY is the second line appears on the display 5 To drop out of the conference and establish the Unsupervised Conference Call press HOLD 6 To return to the call press one of the conference line keys The SCC A card provides 3 four party conference circuits The SCC B pr...

Page 158: ...ones receiving the delayed call must have a DSS BLF key assigned to the extension originally intended to receive the call Considerations In CPC B Versions prior to 3 1 timing for CO and extension delayed ringing was controlled by the Call Forward No Answer Timer In CPC AII and CPC B Versions 3 1 and higher the following timers have been implemented The Central Office Delayed Ring Timer controls de...

Page 159: ...om dial tone 2 Press 0 Talk EXT 100 appears on the display if your extension is set for Voice Calling Call EXT XXX where XXX is the extension appears on the display if your extension is set for Tone Calling Related Programming FF1 System Second Attendant Position FF1 System Third Attendant Position FF1 System Fourth Attendant Position FF1 System Attendant Transfer Extension FF6 Names and Messages ...

Page 160: ...cription The intercom dial tone can be turned off at a phone Dial tone is turned off when a headset is used Operation To disable the intercom dial tone 1 Press the ON OFF key The phone issues intercom dial tone The ON OFF LED lights 2 Press 50 3 Press the ON OFF key The ON OFF LED goes off To reactivate dial tone Repeat the preceding steps ...

Page 161: ...ls to that extension receive busy tone Operation To activate DND 1 Press the ON OFF key The phone issues intercom dial tone The ON OFF LED lights 2 Dial 73 The DND CF LED lights DND Set appears on the display 3 Press the ON OFF key The ON OFF LED lights To cancel DND 1 Press the ON OFF key The phone issues intercom dial tone The ON OFF LED lights 2 Dial 73 The DND CF LED lights DND Canceled appear...

Page 162: ...calls to an extension with DND or Absence Message turned on are treated differently depending on whether they are trunk or intercom calls Intercom calls receive busy tone trunk calls are routed to the extension defined in permanent call forwarding The following types of incoming trunk calls will follow permanent call forward settings Direct trunk calls including DID DNIS Transferred trunk calls Wi...

Page 163: ...connected to any key phone Flexible Function FF Keys All Versions Description You can assign frequently used functions to programmable keys on key phones DSS consoles and EM 24 consoles All keys not already assigned as line or Speed Dialing keys are available for programming Up to six digits can be stored in an FF key The LED of the FF key will not light when digits are stored in the key You can a...

Page 164: ...ghts 2 Press the PROG key F appears on the display 3 Press the FF key to be programmed Enter Code appears on the display 4 Enter the code to be programmed see Table 4 6 The programmed code appears on the display 5 Press the HOLD key Code Stored appears on the display 6 Repeat steps 2 5 to program additional keys 7 Press the ON OFF key The ON OFF LED goes off To assign digits to an FF key 1 Press t...

Page 165: ...d dial 90 99 or 900 909 Note The speed dial code must include the CONF key to indicate a trunk call the appropriate trunk access code and the outside number 8 Press the HOLD key Intercom Calls will now be forwarded CO incoming calls and transferred CO calls will not be forwarded to an outside line To assign Call Forwarding Outside to an FF key CPC AII CPC B 7 0 and later 1 Press the ON OFF key 2 P...

Page 166: ...ted To assign Call Forwarding to a Hunt Group pilot number or an extension number to an FF key 1 Press the ON OFF key 2 Press the PROG key 3 Press the FF key to be programmed Enter Code appears on the display 4 Enter 72 5 Enter the Call Forwarding code 0 1 2 or 4 6 Enter the Hunt Group pilot number or an extension number 7 Press the HOLD key To erase a code stored in an FF key Note FF keys assigne...

Page 167: ...date and time appear on the display Related Programming FF5 FF Keys FF Key Assignments for Extensions FF9 Copy Program FF Key Copy Considerations The following functions can be assigned to FF keys Table 4 6 Feature access codes for FF key assignments Feature Code to be entered Call Attendant 0 Intercom Call Extension number 10 69 or 100 699 Outside Line 88 outside line number 01 64 Pooled Trunk Ac...

Page 168: ...p Call Pickup 70 Account Code 1 7 account code max 6 digits Account Code 2 AUTO account code max 6 digits Speed Dialing AUTO speed dial number 00 99 000 199 or 900 909 Night Service On Off 52 Attendant only Intercom 8 Message Clear AUTO FLASH Message Call AUTO REDIAL Headset On Off 51 BGM On Off 53 Answer Key 1 Release Key 2 Talk Back Key 3 Paging Meet Me Answer 77 Universal Night Answer Pickup 78...

Page 169: ...n busy RED flashing incoming call or receiving call waiting DSS 72 and EM 24 keys stay solid red instead of flashing red GREEN either DND call forwarding or absence message set Voice Mail Transfer Key CPC AII and CPC B Version 6 0 or higher CONF AUTO AUTO NNN XXX or AUTO Speed Dial Note If a password is used it can be from 1 to 3 digits If the password is over 3 digits it must be assigned to a per...

Page 170: ...ice Calling the caller must press 1 during a call to switch from Tone Calling to Voice Calling Operation 1 Confirm that the MUTE LED is off If it is lit press the MUTE key to turn it off 2 Speak into the microphone Related Programming FF1 System Extension Intercom Calling Considerations Stay within three feet of the microphone The MUTE feature controls the handsfree microphone but not the handset ...

Page 171: ... access to the full range of calling features Considerations Stay within three feet of the microphone The MUTE feature controls the handsfree microphone but not the handset The MUTE feature can be selected from the Menu screen on large display phones With other DBS key phones the MUTE function is assigned to a fixed key Headset Operation All Versions Description Headset operation allows you to han...

Page 172: ...al Pad can be hot under these conditions When the extension is idle When the extension is holding a call When the extension is receiving a page The Dial Pad cannot be hot under these conditions When a call is ringing at the extension intercom or CO When the extension is on a call Related Programming FF3 Extension Programming Hot Dial Pad Considerations Paging The Hot Dial Pad cannot be used to ini...

Page 173: ...ension programmed for Prime Line Preference press the FF key programmed for intercom operation 2 Dial the extension number 10 69 or 100 699 3 If the system default is tone calling dial 1 Talk EXT XXX where XXX is the extension appears on the display If the extension name has been stored that name appears on the display after Talk instead of EXT XX The EXT LED lights 4 Complete the call and replace...

Page 174: ...tored that name appears rather than the extension number The called extension rings and the EXT LED flashes When the call is answered Talk EXT XXX where XXX is the extension appears on the display If the extension name has been stored that name appears on the display after Talk instead of EXT XXX 4 Complete the call and replace the handset The EXT LED goes off To transfer a call using Tone Calling...

Page 175: ...e sent to alert the extension to the voice call System programming determines if the splash tone is provided If an extension is offhook it will receive tone calls Calls to OPX and analog SLT extensions are always tone calls regardless of system programming The voice calling feature is not available for incoming DISA calls Voice calls do not forward if Cover No Answer is turned on Last Number Redia...

Page 176: ...ve chained Speed Dialing codes can be redialed See One Touch Keys on page 4 74 for more information Line Appearances All Versions The DBS provides up to four types of line appearances depending on the CPC version used The following table summarizes how each type of line appearance is used Table 4 7 MCO and ML key definitions Key Definition DSS BLF Appear ances DSS BLF keys provide one touch dialin...

Page 177: ...sion A goes off and the call remains only on the DSS BLF key of extension B Ringing can be set on either one or both extensions If the extensions are not set for ringing the LED of the DSS BLF key will flash red If the extensions are set for ringing the LED will flash green When extension A is in use the LED of the DSS BLF key on extension B will light red If one extension has the Absence Message ...

Page 178: ... for making and receiving outside line calls can be assigned to any one of sixty four CO lines Direct Line keys have priority over Multi Line keys for outgoing and incoming outside line calls The LED for a Direct Line key will flash green on an incoming call if the CO line is set to ring It will flash red if the CO line is not set to ring If another extension answers the call the LED on the teleph...

Page 179: ...DL key does not want the DL broken into that extension must have Busy Override Receive turned off Both extensions must belong to the same paging group 1 7 Paging group 0 does not allow override Barge in for Direct Lines cannot override a DL under the following conditions When the DL is in a conference call When the DL is holding a call When the phone that will be barged into is holding a trunk tha...

Page 180: ...s 81 86 FF3 Extension Forced Least Cost Routing FF5 Keys FF Key Assignments all FF8 LCR LCR Settings all Considerations When all trunks in a group are busy the corresponding MCO key lights red If LCR is enabled MCO keys can be assigned for trunk group 89 However the FF keys will not light Press the MCO key that flashes red to answer an outside call There are seven groups of outside lines 9 and 81 ...

Page 181: ...sion 4 or higher Operation Related Programming FF1 System Least Cost Routing LCR Access FF2 Trunks Pooled Trunk Access for Group 9 FF2 Trunks Pooled Trunk Access for Group 81 86 FF3 Extension Forced Least Cost Routing FF5 Keys FF Key Assignment all FF8 LCR LCR Settings all Considerations A Multi Line key will ring for incoming CO calls Intercom Calls recall calls and call forward calls Operation A...

Page 182: ...s not respond before the Recall Timer expires the extension rings and the Multi Line key flashes green If LCR is enabled ML keys can be assigned for trunk group 89 However the FF keys will not light ML MCO Separation CPC AII and CPC B Version 4 0 or higher Description Beginning with CPC B Version 4 each extension can have either MCO or ML keys In previous software versions MCO or ML keys were only...

Page 183: ...e extension or if you are talking with another party place the call on hold The phone issues intercom dial tone 2 Press 77 Paging ceases and you are connected to the party trying to reach you The EXT LED lights Related Programming FF1 System Extension Class of Service Setting CPC AII and CPC B Version 4 0 or higher FF3 Extension Extension Class of Service Assignment CPC AII and CPC B Version 4 0 o...

Page 184: ... extension appears on the display 3 Dial 2 at the busy tone or while the telephone is still ringing Accept Message appears on the display 4 Press the ON OFF key The Message Waiting lamp flashes at the called extension To answer a Callback Request 1 Pick up the handset The phone issues intercom dial tone 2 Press the AUTO key 3 Press the REDIAL key Your telephone automatically dials the extension th...

Page 185: ...ack Request Callback Requests are normally viewed in the order received To view the most recent callbacks first 1 Press the ON OFF key The phone issues intercom dial tone The ON OFF LED lights 2 Press the CONF key twice The most recent Callback Request appears on the display 3 Press the ON OFF key The ON OFF LED goes off 4 Repeat steps 2 and 3 to view other Callback Requests To cancel a Callback R...

Page 186: ...g the requests If you call the same extension a second time and the party answers a Callback Request sent earlier will be cancelled If a Callback Request is sent to an extension for which Call Forwarding is set the Callback Request will be automatically forwarded to the designated extension You can send a Callback Request to an extension that has Do Not Disturb or Absence Message activated Non App...

Page 187: ...when you hold a non appearing outside line Offhook Signaling All Versions Description Offhook signaling sends a tone to a busy extension to indicate that another CO call has arrived Operation When you receive an offhook signal during a call do the following 1 Put the first call on hold 2 Press the flashing FF key for the CO line of the incoming call For details about handling multiple calls see Ca...

Page 188: ...Announce OHVA feature make an announcement that only the called party can hear You can also transfer a held call to a busy extension after making the announcement using this feature Operation To make an OHVA 1 Pick up the handset 2 Dial the desired extension number If the extension is busy your phone issues busy tone 3 Press 5 CONF XXX YYY where XXX is the calling extension and YYY is the receivin...

Page 189: ...ll your phone issues busy tone 3 Press 5 and announce the call to be transferred If the transferred call is not accepted by the called extension press the FLASH key to cancel the transfer If the transferred call is accepted and Onhook Transfer is enabled for your extension hang up If OnHook Transfer is not enabled press PROG and then hang up Note Attendant console phones transfer by pressing the R...

Page 190: ...the LED will flash green You cannot receive a Call Waiting message during an OHVA Denied will appear on the display of the extension trying to send the Call Waiting message One Touch Keys All Versions Description One Touch Keys can be used to store telephone numbers speed dial numbers or feature access codes To dial the stored number the user goes offhook and presses the desired key Operation To p...

Page 191: ...OFF key The ON OFF LED goes off To chain two to five System Speed Dial numbers to a single One Touch key 1 Press the ON OFF key The phone issues intercom dial tone The ON OFF LED lights 2 Press the PROG key 3 Press the One Touch key to be programmed 4 Press the AUTO key 5 Enter the System Speed Dial number for the pooled trunk access code This preprogrammed System Speed Dial must contain a C CONF ...

Page 192: ...he phone issues intercom dial tone The ON OFF LED lights 2 Press the PROG key 3 Press the One Touch key to be programmed 4 Enter the feature code 5 Press the HOLD key 6 Press the ON OFF key The ON OFF LED goes off To assign an Outside Telephone Number to a One Touch key 1 Press the ON OFF key The phone issues intercom dial tone The ON OFF LED lights 2 Press the PROG key 3 Press the One Touch key t...

Page 193: ...programmed data appears on the display 4 Press the ON OFF key The ON OFF LED goes off The date and time appears on the display Considerations If the pause following an access code is too short press the REDIAL key more than once A One Touch key can be programmed to automatically access a CO line before dialing a personal speed dial number Select an outside line group when you program a One Touch k...

Page 194: ...extension number for voice mail as well as the user s password can be stored under the key If the voice mail key is assigned to an FF key or DSS key the voice mail key and the MSGE lamp will flash red when the user has a message With a One Touch key only the MSGE lamp flashes To access his or her mailbox the user simply presses the voice mail key If for security reasons the user prefers to manuall...

Page 195: ...r personal message retrieval enter a password XXX or AUTO followed by a speed dial number if desired If the key is for attendant transfer to voice mail do not enter a password but include any special codes or for example if they are required by the voice mail system Note If a password is used it can be from 1 to 3 digits If the password is over 3 digits long it must be assigned to a personal or sy...

Page 196: ...d so attendants can quickly dial the mailbox numbers of other users To assign a personal VM key for an attendant using port group scheduling use a speed dial number to store the voice mail extension number followed by an asterisk followed by the password The asterisk causes Voice Mail to revert to the menu that connects the user to his or her personal mailbox With Panasonic Voice Mail the final vo...

Page 197: ...to seven Pooled Trunk groups If you assign an FF key as an MCO or ML key the DBS can automatically select an open line from the Pooled Trunk group assigned to that key Even if all the outside lines assigned to an extension are busy you can access a free line by choosing an outside line group number Group numbers 9 and 81 86 are available Operation To select a Pooled Trunk group using a pre program...

Page 198: ...oup number 81 86 9 The phone issues outside dial tone CO TALK XX Where XX is the line number appears on the display 3 Dial the telephone number The number appears on the display 4 Complete the call and replace the handset Related Programming FF1 System Least Cost Routing LCR Access FF2 Trunks Pooled Trunk Access for Group 9 FF2 Trunks Pooled Trunk Access for Group 9 FF3 Extension Forced Least Cost...

Page 199: ... to place an outside call by simply picking up the handset When the user goes offhook the trunk or trunk group assigned to FF1 is automatically accessed Be sure to program one of the other FF keys as an intercom key Operation 1 Pick up the handset The phone issues outside dial tone The LED of the accessed line key lights green CO TALK XX where XX is the line number appears on the display 2 Dial th...

Page 200: ... line preference should not be assigned to an SLT or DSLT telephone Private Line All Versions Description An outside line can be reserved for exclusive access by one extension eliminating the need for the extension user to wait for a free outside line during busy periods Operation 1 Press the CO line key designated as a Private Line The phone issues outside dial tone The line LED lights green CO T...

Page 201: ...Calls to Private Lines are not forwarded even if Call Forwarding is activated on the associated extensions No warning tone sounds at the Attendant Phone no matter how long a call on a Private Line is on hold even if the overtime warning tone is ignored When a private line is assigned to an extension the Toll Restriction assignment for the private line changes to 0 for all other extensions Ringing ...

Page 202: ...y along with an a m p m indicator To cancel the Reminder Call feature 1 Press the ON OFF key The phone issues intercom dial tone The ON OFF LED lights 2 Dial 4 Enter Time HHMM appears on the display 3 Press the ON OFF key The ON OFF LED goes off The time disappears from the bottom line of the display Considerations A sixteen second alarm tone will be issued at the specified time One Reminder Call ...

Page 203: ...ber Redial All Versions Description You can save a previously dialed number for later redialing Unlike the Last Number Redial feature the Saved Number Redial feature allows you to redial the stored number even if it was not the last number dialed Saved Number Redial works for outside numbers but not for extension numbers Operation To save a number 1 Press the AUTO key twice before replacing the ha...

Page 204: ...es can be stored and redialed Speed Dialing All Versions Personal Speed Dialing Description Extension users can store frequently called numbers using the Personal Speed Dial feature Up to 10 Personal Speed Dial numbers can be stored at each extension With all versions prior to Version 7 0 the Personal Speed Dial bins are numbered 90 to 99 With CPC AII and CPC B Version 7 0 and higher the Personal ...

Page 205: ...open a trunk before using the number 5 Dial the number 6 Press HOLD 7 Press ON OFF To use a programmed Personal Speed Dial key 1 If the Speed Dial key includes a trunk access code simply press the key If the Speed Dial key does not include an access code press an unlit line key before pressing the Speed Dial key The phone issues outside dial tone The line LED lights green CO TALK XX where XX is th...

Page 206: ...sues intercom dial tone The ON OFF LED lights 2 Press the PROG key 3 Press 1 Speed Dial Name appears on the display 4 Press the AUTO key 5 Enter the Personal Speed Dial bin number 90 99 or 900 909 6 Press AUTO to backspace and erase the existing name 7 Use the dialpad sequences shown in Table 2 1 on page 2 10 to enter letters and or numbers Press FLASH after each letter Press CONF to switch betwee...

Page 207: ...ber is dialed or checked A flash may be entered by pressing the FLASH key If you make a mistake while programming an alarm tone is issued and ERROR appears on the display If this happens start again from step 1 Storing a new number erases any previously stored data Names for Personal Speed Dialing can be programmed using a DSS console at the Attendant Phone If the called party s number and name ar...

Page 208: ...dd on mode is selected For information on assigning System Speed Dials see Attendant Assignment of Speed Dialing on page 2 3 Operation To use a programmed System Speed Dial key 1 Press an unlit line key The phone issues outside dial tone The line LED lights green CO TALK XX where XX is the line number appears on the display 2 Press the AUTO key A appears on the display 3 Enter the System Speed Dia...

Page 209: ...10 Speed Dialing System Speed Dialing Considerations If numbers do not appear on the display when you use System Speed Dial codes 00 89 or 000 199 your extension is not programmed to display that data The system can be programmed to allow System Speed Dial Numbers to override toll restrictions You can make outside calls using this feature even if your extension is assigned toll restriction type 2 ...

Page 210: ...g distance carrier access codes etc For more information on programming Speed Dials see Speed Dialing on page 4 88 Operation To automatically link multiple System Speed Dials in a Personal Speed Dial Key 1 Determine the System Speed Dial bin numbers to be linked These must be preprogrammed by the telephone system administrator or the attendant 2 Pick up the receiver or press ON OFF 3 Press PROG 4 ...

Page 211: ...e following 4 Use the one touch keys or press AUTO and the system speed dial codes to dial the parts of the phone number until it is completed Considerations Before linking you must enter the parts of the telephone number into one touch keys or system speed dial codes For example program the first part into one touch key 1 the second part into one touch key 2 etc If the trunk access is to be progr...

Page 212: ...on Lockout 1 Press the ON OFF key The phone issues intercom dial tone The ON OFF LED lights 2 Dial 74 Enter Code appears on the display 3 Dial the Station Lockout code 4 Press the ON OFF key Set Sta Lock appears on the display To deactivate Station Lockout 1 Press the ON OFF key The phone issues intercom dial tone The ON OFF LED lights 2 Dial 74 Enter Code appears on the display 3 Dial the Station...

Page 213: ...phone will issue a busy tone If station lockout is set when ON OFF is pressed stutter dial tone is heard followed by steady dial tone Trunk to Trunk Transfer All Versions Description Trunk to trunk transfer allows an extension to transfer one outside party to another outside party Before completing the transfer the extension can hold a three way conference with the two outside parties Operation 1 ...

Page 214: ...g FF1 System Unsupervised Conference Timer FF2 Trunks Supervised Trunk Line Conference FF3 Extensions Unsupervised Conference Considerations After the Trunk to Trunk Transfer is completed you cannot add another party to create a three party Conference Call When the call is finished the conference information disappears from the display and your extension returns to normal operation When the Unsupe...

Page 215: ... BLF key or dial an extension number 3 Complete the transfer by going onhook or pressing RELEASE ON OFF or PROG Figure 4 8 Voice mail transfer key operation A cal l erasks t o be t r ansf er r ed t o t he voi ce m ai l box of ext 426 The at t endantpr esses t he VM Tr ansf erkey The syst em pl aces t he cal l eron hol d Typi cal l y t he num ber s st or ed undert he VM Tr ansf erkey consi stoft he...

Page 216: ...quired by the voice mail system Note The length of the Voice Mail pilot number and special codes combined cannot exceed six digits If the VM number and the special codes require more than six digits assign the special codes to a personal or system speed dial number and enter AUTO followed by the speed dial bin number 7 Press the HOLD key 8 Press the ON OFF key The ON OFF LED goes off Related Progr...

Page 217: ...he VM TRF is cancelled and the operation invoked by the key is performed If an invalid key REDIAL for example is pressed the VM TRF is cancelled and the user receives busy tone Number of digits allowed Once VM TRF is pressed the user can dial up to 10 digits before completing the transfer Holding calls If a user begins to perform the voice mail transfer and the extension cannot hold a call one cal...

Page 218: ......

Page 219: ...arding 5 7 Call Hold 5 11 Call Park 5 12 Call Pickup 5 14 Call Transfer 5 16 Call Waiting 5 19 Camp on 5 21 Conference Calls 5 22 Dial 0 for Attendant 5 23 Dial Tone Disable 5 24 Direct Trunk Access 5 24 Do Not Disturb DND 5 25 Intercom Calling 5 26 Last Number Redial 5 27 Meet Me Answer 5 28 Message Waiting Callback Request 5 29 Off Hook Voice Announce OHVA 5 30 Onhook Dialing 5 32 Pooled Trunk A...

Page 220: ...5 2 DBS Manual Revised April 2000 DBS 2 3 9 2 700 ...

Page 221: ...on on DSLT operation see the Digital SLT User s Guide Section 790 Please refer to Appendix A CPC EX 1 0 Updates and Appendix B CPC All B 8 0 Updates for additional information on VB 44xxx Series Small Display Key Telephone features Note The DSLT can only be used with CPC AII and CPC B Version 3 1 or higher Figure 5 1 Digital Single Line Telephone DSLT ...

Page 222: ...ollowing messages can be selected Messages 5 to 9 can be changed through system programming Table 5 1 Absence Messages Operation To Set an Absence Message 1 Lift the handset or press ON OFF 2 Dial 71 3 Enter a message code between 0 and 9 See Table 5 1 4 Enter the time you will return optional See Table 5 2 for examples 5 Replace the handset or press ON OFF Message No Message Text 0 In Meeting 1 A...

Page 223: ...essage code number 5 9 that has not been set up with a message Absence followed by the code number appears on the caller s display Absence Message return times can be entered as shown in Table 5 2 Table 5 2 Example Return Times for Absence Messages Four digit numbers can also be entered 0000 9999 Hours Minutes or Month Date In CPC A and CPC B Versions prior to 5 0 DND and Absence Messages cancel C...

Page 224: ...PC B Version 7 0 or higher Description If the Redial key is pressed when the extension is idle or receiving dial tone the last intercom or outside number is automatically redialed Related Programming FF3 System Auto Redial on Extensions FF1 System Extension Class of Service Setting FF3 Extension Extension Class of Service Assignment Busy Override All Versions Description Extensions in the same Pag...

Page 225: ...n Extension Page Group Considerations You cannot break in on three party conference calls The default for the override alert tone is off If the override alert tone is enabled the tone is sent to both parties when a call is overridden Call Forwarding All Versions Description Call Forwarding allows users to send their calls to another extension to an outside line or to voice mail Some call forwardin...

Page 226: ... or personal speed dial number Any system speed dial bin or personal speed dial bin can be used to store an outside number for call forwarding Note Beginning with CPC AII and CPC B Version 7 0 all call types can be forwarded outside The forwarding is not limited to internal calls but may include incoming outside calls Permanent Call Forwarding Permanent call forwarding is assigned through system p...

Page 227: ...ating the need for Call Forwarding External 4 If you are forwarding to an extension enter the extension number If you are forwarding to an outside number press AUTO plus the appropriate speed dial number Note Outside numbers used for call forwarding must already be programmed into speed dialing See page 5 35 for instructions 5 Replace the handset or press ON OFF To cancel Call Forwarding 1 Lift th...

Page 228: ...nd later extensions receiving forwarded trunk calls display CFWD NNN XXXXXX where NNN the extension that forwarded the call and XXXXXX the trunk name or number In CPC A and CPC B Versions prior to 5 0 DND and Absence Messages cancel Call Forwarding Beginning with CPC B Version 5 0 calls to an extension with DND or Absence Message turned on are treated differently depending on whether they are trun...

Page 229: ... All Versions Description The HOLD key provides either exclusive or system hold depending on system programming With Exclusive Hold only the extension that held the call can retrieve it With System Hold another extension can retrieve the call Operation To place a call on Hold Press the HOLD key To release the call Press the HOLD key again Related Programming FF1 System Non appearing Central Office...

Page 230: ...o that extension An error tone is issued if you attempt to hold more than one call at once The DBS can provide Music on Hold to callers placed on hold See Music On Hold page 3 34 for more information Call Park All Versions Description You can use the Call Park function to transfer a call even if you cannot locate the intended recipient of the call Simply park the call and then page the person to w...

Page 231: ...ted Programming FF1 System Attendant Park Hold Recall Timer FF1 System Extension Park Hold Recall Timer Considerations An alarm tone is issued if a parked call is not released before the Park Recall Timer expires If this happens the user that parked the call can retrieve it by picking up the handset If no one retrieves the call after the Park Recall Timer expires a second alarm is issued at the at...

Page 232: ...ystem Extension Class of Service Setting CPC AII and CPC B 3 1 or higher FF3 Extension Extension Class of Service Assignment CPC AII and CPC B Version 3 1 or higher Considerations If more than one caller is attempting to reach the ringing extension the Direct Call Pickup feature answers the call that arrives first Once the call has been picked up other extensions that attempt to pick up the call r...

Page 233: ... Extension Page Group Considerations If more than one call is arriving at the Paging Group the Group Call Pickup feature will answer the call to the lowest numbered port first If the called extension belongs to more than one Paging Group the Group Call Pickup Feature will answer the call to the lowest numbered Paging Group first You can answer incoming calls Intercom Tone Calling or Intercom Voice...

Page 234: ...wers You can also replace the handset after the third party answers The third party need only pick up the handset to speak to the outside line Related Programming FF1 System Onhook Automatic Transfer FF1 System Recall Timer for Extension Transferred CO Calls FF1 System Recall Timer for Attendant Transferred CO Calls Considerations For users to transfer calls by pressing HOLD dialing an extension a...

Page 235: ...ystem is set for Onhook Transfer 1 Press the HOLD key to place the call on hold The phone issues intercom dial tone 2 Dial the extension number to which the call is to be transferred 3 When your call is answered inform the third party of the transfer 4 Replace the handset The third party need only pick up the handset to speak to the outside line To use Screened Transfer when Onhook Transfer is dis...

Page 236: ...nsion that has Do Not Disturb or Absence Message activated You can transfer a call to an extension that has Call Forwarding activated The transferred call will follow the call forwarding path of the extension it is transferred to For example if phone A is covered to phone B calls that are transferred to phone A will be forwarded to phone B When you transfer a call to an extension that does not ans...

Page 237: ...5 4 Call Waiting Text Messages Message codes 0 4 cannot be used Operation To Set Call Waiting 1 Lift the handset 2 Dial the extension number 3 Upon hearing busy tone press 3 4 If you wish to send a text message dial the desired message code 5 7 or 9 The message appears on the called party s phone if the called party has a display phone If the extension does not have a display it will continue to i...

Page 238: ...etrieve the first call Related Programming FF1 System Extension Class of Service Setting CPC AII and CPC B Version 3 1 or higher FF3 Extension Extension Class of Service Assignment CPC AII and CPC B Version 3 1 or higher FF3 Extension Call Waiting OHVA Considerations Call Waiting can be used without entering a message code An extension that has DND activated has a call on hold is ringing from anot...

Page 239: ... 3 Upon hearing busy tone press 3 The phone issues a ringback tone If the Camp on feature is not available the phone continues to issue busy tone 4 Replace the handset after you hear the ringback tone To answer the callback ring Pick up the handset when you hear the callback ring The system automatically dials the called extension Related Programming FF3 Extension Call Waiting OHVA Considerations ...

Page 240: ... a callback request to Extension 400 When the callback request is returned it will ring Extension 200 and will not follow call forwarding Conference Calls All Versions Description Conference Calls allow an extension user to add a party to an existing conversation DSLT users can create the following types of Conference Calls One outside line and two extensions three party Conference Call Two outsid...

Page 241: ... can be called from any extension by pressing 0 If multiple attendants are assigned dial 0 calls goes to Attendant 1 first If attendant 1 is busy the call then goes to Attendant 2 The call continues to transfer to the next attendant in the attendant group if necessary A maximum of four attendants can be assigned Operation 1 Lift the handset 2 Press 0 Related Programming FF1 System Second Attendant...

Page 242: ...intercom dial tone 1 Press the ON OFF key The phone issues intercom dial tone 2 Press 50 3 Press the ON OFF key To reactivate dial tone Repeat the preceding steps Direct Trunk Access All Versions Description Extension users can access specific trunks for outgoing calls Extension users can also use Direct Trunk Access to test trunks or to access data trunks Operation 1 Lift the handset 2 Dial 88 fo...

Page 243: ...press ON OFF 2 Dial 73 3 Replace the handset or press ON OFF Related Programming FF1 System Extension Class of Service Setting CPC AII and CPC B Version 4 0 or higher FF3 Extension Extension Class of Service Assignment CPC AII and CPC B Version 4 0 or higher Considerations Callback Queuing can ring an extension in DND In CPC A and CPC B Versions prior to 5 0 DND and Absence Messages cancel Call Fo...

Page 244: ...ercom calling voice calling and tone calling Voice Calling With voice calling intercom calls are connected immediately without a ringing tone Tone Calling With tone calls a ringing tone is sent to the called extension System programming determines whether the DBS uses voice or tone calling as a default If voice calling is the default dialing a 1 after the extension number will change the call to a...

Page 245: ...C B Version 4 0 or higher Considerations When an extension s calling mode is set to voice calls a splash tone can be sent to alert the extension to the voice call System programming determines if the splash tone is provided If an extension is onhook it will receive tone calls The voice calling feature is not available for DISA incoming calls Voice calls do not forward if Cover No Answer is turned ...

Page 246: ...des can be redialed Meet Me Answer All Versions Description You can answer a Paging call from any extension using the Meet Me Answer feature Operation 1 Pick up the handset from any idle extension at which you hear a Paging call or if you are talking with another party place the party on hold when you hear the paging call 2 Press 77 Paging ceases and you are connected to the paging party Related P...

Page 247: ... 1 Lift the handset 2 Dial the extension number 3 Dial 2 at the busy tone or while the telephone is still ringing 4 Replace the handset To answer a Message Waiting Callback Request 1 Pick up the handset The phone issues intercom dial tone 2 Press the AUTO key 3 Press the REDIAL key Your telephone automatically dials the extension that left the Callback Request To cancel a Callback Request 1 Lift t...

Page 248: ...ack Request is automatically forwarded to the designated extension You can send a Message Waiting Callback Request to an extension that has Do Not Disturb or Absence Message activated Beginning with CPC A 3 28 CPC B 4 07 and CPC A II 6 0 making a blind transfer to an extension to which you have previously sent a callback request does not cancel your callback request Earlier CPC versions cancelled ...

Page 249: ...ension press the FLASH key to cancel the transfer 4 Press 8 5 Replace the handset To answer the call from a DSLT 1 Press CONF to speak with the announcing party 2 Press CONF again to disconnect the announcing party and return to the original call Related Programming FF1 System Onhook Automatic Transfer FF1 System Alert Tone for Busy Override OHVA FF1 System Extension Class of Service Setting CPC A...

Page 250: ... To use onhook dialing press the ON OFF key The DSLT does not have a microphone so the user must lift the handset to talk Pooled Trunk Access All Versions Description The DBS system is designed to accept from 8 to 64 outside lines These lines can be divided into seven Pooled Trunk groups The groups are numbered 9 and 81 86 To select a free outside line choose a pooled trunk group number The DBS au...

Page 251: ...aling 9 activates LCR if the LCR option is enabled Reminder Call All Versions Description With the Reminder Call feature your telephone can act as an alarm clock Operation To Set the Reminder Call feature 1 Lift the handset or press ON OFF The phone issues intercom dial tone 2 Press 4 3 Enter the time you wish the Reminder Call to be issued Enter the desired time in 12 hour format followed by a 1 ...

Page 252: ...the reminder call is sent as soon as the extension becomes available Saved Number Redial All Versions Description You can save a previously dialed number for later redialing Unlike the Last Number Redial feature the Saved Number Redial feature allows you redial the stored number even if it is not the last number dialed Saved Number Redial can only be used for outside numbers Operation To save a nu...

Page 253: ...eature Up to 10 Personal Speed Dial numbers can be stored at each extension With all versions prior to Version 7 0 the Personal Speed Dial bins are numbered 90 to 99 With CPC AII CPC B Version 7 0 and higher the Personal Speed Dial bins are numbered 900 to 909 Extension users can program their own personal speed dial numbers or they can be programmed from a key phone Operation To assign Personal S...

Page 254: ...eplace the handset or press ON OFF 7 To dial a Personal Speed Dial number To dial a Personal Speed Dial number 1 Lift the handset or press ON OFF 2 If necessary select an outside line 3 Press AUTO 4 Dial the personal speed dial number 90 99 or 900 909 Related Programming FF7 Toll Restrictions Toll Restrictions all FF10 Speed Dialing Personal Speed Dial Numbers Considerations Personal speed dial nu...

Page 255: ...e programmed at the Attendant Phone and used by any extension With CPC AII CPC B Version 7 0 and higher up to 200 System Speed Dial numbers can be programmed at the Attendant Phone and used by any extension Operation To dial a system speed dial number 1 Pick up the handset 2 If necessary access an outside line 3 Press AUTO 4 Dial the system speed dial code 00 89 or 000 199 Related Programming FF1 ...

Page 256: ... 74 3 Dial the Station Lockout code 4 Press the ON OFF key Related Programming FF3 Extensions Extension Lockout Code Considerations A locked extension can be used for Intercom Calls Station Lockout key codes can only be set from an attendant phone or a key phone You cannot confirm Speed Dialing or set Speed Dialing while Station Lockout is activated If you enter an incorrect key code and then try ...

Page 257: ...g the switchhook This chapter covers the following topics Topic Page Absence Message 6 3 Busy Override 6 5 Call Forwarding 6 6 Call Hold 6 10 Call Park 6 11 Call Pickup 6 12 Call Transfer 6 14 Call Waiting 6 17 Camp on 6 19 Conference Calls 6 20 Dial 0 for Attendant 6 21 Dial Tone Disable 6 22 Direct Trunk Access 6 23 Do Not Disturb DND 6 23 Intercom Calling 6 25 Last Number Redial 6 26 Meet Me An...

Page 258: ...6 2 DBS Manual Revised April 2000 DBS 2 3 9 2 700 ...

Page 259: ... One of the following messages can be selected Messages 5 to 9 can be changed through system programming Table 6 1 Absence Messages Operation To Set an Absence Message 1 Lift the handset 2 Dial 71 3 Enter a message code between 0 and 9 See Table 6 1 4 Enter the time you will return optional See Table 6 2 for examples 5 Replace the handset Message No Message Text 0 In Meeting 1 At Lunch 2 Out of Of...

Page 260: ... code number that has not been assigned a text message is selected Absence followed by the code number appears on the caller s display Absence Message return times can be entered as shown in Table 6 2 Table 6 2 Example Return Times for Absence Messages Four digit numbers can also be entered 0000 9999 Hours Minutes or Month Date In CPC A and CPC B Versions prior to 5 0 DND and Absence Messages canc...

Page 261: ...ncoming trunk Busy Override All Versions Description Extensions in the same Paging Group 1 7 can break into one another s outside calls or intercom calls to relay information or to create three party Conference Calls Operation Press 4 when you hear the busy tone An alert tone is issued at both phones Related Programming FF1 System Alert Tone for Busy Override OHVA FF1 System Extension Class of Ser...

Page 262: ... 3 DBS Call Forwarding features Call Forwarding All Calls When this feature is activated all incoming calls to an extension are forwarded immediately Call Forwarding No Answer When this feature is activated an unanswered call rings until the Call Forward No Answer timer expires When the timer expires the unanswered call is forwarded Feature Availability Call Forwarding All Calls All versions Call ...

Page 263: ...m speed dial number or personal speed dial number can be used to store an outside number for call forwarding Note Beginning with CPC AII and CPC B Version 7 0 all call forwarding types All Calls Busy No Answer Busy and No Answer can be forwarded outside eliminating the need for Call Forwarding External The forwarding is not limited to internal calls but may include incoming outside calls Permanent...

Page 264: ...rsions prior to 2 0 you can only forward to an outside number that is programmed into personal speed dial number 99 Beginning with CPC B 2 0 you can forward to any speed dial number system or personal 5 Replace the handset To cancel Call Forwarding 1 Lift the handset 2 Dial 72 3 Replace the handset Related Programming FF1 System Call Forward No Answer Timer FF1 System Extension Class of Service Se...

Page 265: ...d CPC B Versions prior to 5 0 DND and Absence Messages cancel Call Forwarding Beginning with CPC B Version 5 0 calls to an extension with DND or Absence Message turned on are treated differently depending on whether they are trunk or intercom calls Intercom calls receive busy tone trunk calls are routed to the extension defined in permanent call forwarding The following types of incoming trunk cal...

Page 266: ...sion Held CO Calls FF1 System Recall Timer for Extension Held Intercom Calls FF1 System SLT Onhook Flash Timer FF3 Extensions Single Line Telephone Hookflash Broker s Hold Conference FF1 System Single Line Telephone Flash Control Considerations A held call recalls if it is not retrieved before the Hold Recall Timer expires If there is no response to the Hold Recall the call transfers to the Attend...

Page 267: ...all when you cannot locate the intended recipient of the call Park the call and then page the person to whom you want to transfer the call That person can answer the call from any extension by dialing the number of the extension that parked the call Operation To park a call 1 Flash the switchhook 2 Dial 75 To retrieve a parked call 1 Lift the handset The phone issues intercom dial tone 2 Dial 76 3...

Page 268: ...he call can retrieve it by picking up the handset If no one retrieves the call after the Park Recall Timer expires the call reverts to the attendant You cannot park more than one outside line at a time The Park Recall Timer is similar to the Recall Timer except that when the Park Recall Timer is set for 0 calls are automatically recalled in three minutes Call Pickup All Versions SLTs can use both ...

Page 269: ... pick up the call receive busy tone You can answer incoming calls intercom calls both tone and voice call waiting paging transferred calls or recalls using the Direct Call Pickup feature You cannot answer camp on callback rings with this feature Group Call Pickup Description Using the Group Call Pickup feature you can answer calls to other extensions within your Paging Group 01 07 without entering...

Page 270: ... if an extension is a member of Paging Groups 00 and 06 the extension can use Group Call Pickup to answer ringing calls in Group 06 but not in Group 00 Call Transfer All Versions The DBS provides two call transfer methods blind transfer and screened transfer With CPC A and CPC B Versions prior to 2 0 SLTs can only transfer trunk calls Beginning with CPC B Version 2 0 SLTs can transfer trunk and in...

Page 271: ...essage activated You can transfer a call to an extension that has Call Forwarding activated The transferred call will follow the call forwarding path of the extension it is transferred to For example if extension A is covered to extension B calls that are transferred to extension A will be forwarded to extension B When you transfer a call to an extension that is busy or does not answer and does no...

Page 272: ...en your call is answered inform the third party of the transfer The EXT LED stops flashing and remains lit 4 Dial 8 The third party need only pick up the handset to speak to the outside line 5 Replace the handset Related Programming FF1 System Onhook Automatic Transfer FF1 System Recall Timer for Extension Transferred CO Calls FF1 System Recall Timer for Extension Transferred Intercom Calls Consid...

Page 273: ...the handset and then pick it up again to be automatically connected to your extension The following messages can be sent using the Call Waiting feature Table 6 4 Call Waiting Text Messages Message codes 0 4 are not available Operation To Set Call Waiting 1 Lift the handset 2 Dial the extension number 3 Upon hearing busy tone press 3 4 If you wish to send a text message dial the desired message cod...

Page 274: ...switchhook The current call is disconnected The new call is connected automatically 2 Flash the switchhook again to retrieve the original call Related Programming FF1 System Extension Class of Service Setting CPC AII and CPC B Version 3 1 or higher FF3 Extension Extension Class of Service Assignment CPC AII and CPC B Version 3 1 or higher FF3 Extension Call Waiting OHVA Considerations Call Waiting...

Page 275: ...p on feature 1 Lift the handset 2 Dial the desired extension number 3 Upon hearing busy tone press 3 The phone issues ringback tone If the Camp on feature is not available the phone continues to issue a busy tone 4 Replace the handset after you hear the ringback tone 5 Wait for the callback ring To answer the callback ring Pick up the handset when you hear the callback ring The system automaticall...

Page 276: ...CPC AII and CPC B 5 03 and above callbacks are not forwarded For example if Extension 200 is call forwarded to Extension 300 Extension 200 can register a callback request to Extension 400 When the callback request is returned it rings Extension 200 and does not follow call forwarding Conference Calls All Versions Description Conference Calling allows extension users to add a party to an existing c...

Page 277: ...d to call waiting until the completion of the conference call because you cannot place the parties in the conference on hold A switchhook flash is ignored during a conference call Calls forwarded externally cannot create a conference The Hold feature cannot be used during a three party conference Dial 0 for Attendant CPC AII and CPC B Version 2 0 or higher Description Users can call the Attendant ...

Page 278: ...stem Fourth Attendant Position FF1 System Attendant Transfer Extension Dial Tone Disable All Versions Description The intercom dial tone can be turned off at an attendant phone Dial tone is turned off when a headset is used Operation To disable the intercom dial tone 1 Lift the handset The phone issues intercom dial tone 2 Press 50 3 Replace the handset To reactivate dial tone Repeat the preceding...

Page 279: ...s Operation 1 Lift the handset 2 Dial 88 followed by the desired trunk number 01 64 3 Dial the outside number 4 Replace the handset Do Not Disturb DND All Versions Description An extension can be made unavailable by activating Do Not Disturb DND When DND is activated at an extension calls to that extension receive busy tone Operation To activate DND 1 Lift the handset 2 Dial 73 3 Replace the hands...

Page 280: ... an extension with DND or Absence Message turned on are treated differently depending on whether they are trunk or intercom calls Intercom calls receive busy tone trunk calls are routed to the extension defined in permanent call forwarding The following types of incoming trunk calls will follow permanent call forward settings Direct trunk calls including DID DNIS Transferred trunk calls The DND fe...

Page 281: ...tone calling as a default If voice calling is the default dialing a 1 after the extension number changes the call to a tone call If tone calling is the default dialing a 1 results in a voice call Operation To make a Voice Call 1 Lift the handset 2 Dial the extension number 3 If the system default is tone calling dial a 1 To make an Tone Call 1 Lift the handset 2 Dial the extension number 3 If the ...

Page 282: ...e splash tone is provided If an extension is onhook it will receive tone calls The voice calling feature is not available for DISA incoming calls Voice calls do not forward if Cover No Answer is turned on Last Number Redial All Versions Description The last outside number dialed may be redialed automatically Operation 1 Lift the handset 2 Dial a trunk access code 81 86 or 9 3 Flash the switchhook ...

Page 283: ...s 77 Paging ceases and you are connected to the party trying to reach you Related Programming FF1 System Extension Class of Service Setting CPC AII and CPC B Version 4 0 or higher FF3 Extension Extension Class of Service Assignment CPC AII and CPC B Version 4 0 or higher Considerations You can only use the Meet Me Answer feature at an extension that does not have an incoming call If an external pa...

Page 284: ...quest 1 Lift the handset 2 Dial the extension number 3 Dial 2 at the busy tone or while the telephone is still ringing 4 Replace the handset To answer a Message Waiting Callback Request CPC AII and CPC B only 1 Pick up the handset The phone issues a stutter dial tone followed by constant dial tone 2 Dial Your telephone automatically dials the extension that left the Message Waiting Callback Reques...

Page 285: ...ension The Message Waiting Callback request is not cleared if a connect is extablished with the extension forwarded to You can send a Callback Request to an extension that has Do Not Disturb or Absence Message activated Beginning with CPC A 3 28 CPC B 4 07 and CPC A II 6 0 making a blind transfer to an extension to which you have previously sent a callback request will not cancel your callback req...

Page 286: ...nsfer is enabled the held call is transferred as soon as the extension sending the OHVA hangs up You cannot receive a Call Waiting message during an OHVA You cannot toggle back and forth between two calls while receiving an OHVA If you make an Offhook Voice Announcement to an SLT the SLT user and the other party will hear the announcement Pooled Trunk Access All Versions Description The DBS system...

Page 287: ...LCR Settings all Considerations There are seven groups of outside lines 9 and 81 86 Dialing 9 activates LCR if the LCR option is enabled Speed Dialing All Versions Personal Speed Dialing Description Frequently called numbers can be stored using the Personal Speed Dial feature Personal speed dial numbers are assigned to SLTs from attendant or key phones Up to 10 Personal Speed Dial numbers can be s...

Page 288: ...umber 1 Pick up the handset 2 If necessary access an outside line 3 Dial 80 4 Dial the Personal Speed Dial number 90 99 or 900 909 System Speed Dial Description Frequently called numbers can be stored using the System Speed Dial feature Up to 90 System Speed Dial numbers 00 89 can be programmed at the Attendant Phone and can be used by any extension Beginning with CPC AII and CPC B Version 7 0 up ...

Page 289: ...rs Station Lockout All Versions Description Use the Station Lockout feature to dial a Station Lockout code that prevents other users from using your phone To activate Station Lockout 1 Lift the handset The phone issues intercom dial tone 2 Dial 74 3 Dial the Station Lockout code 4 Replace the handset To deactivate Station Lockout 1 Lift the handset The phone issues intercom dial tone 2 Dial 74 3 D...

Page 290: ...for Intercom Calls Station Lockout key codes can only be set from an attendant phone or a key phone You cannot confirm Speed Dialing or set Speed Dialing while Station Lockout is activated If you enter an incorrect key code and then try to dial the phone will issue a busy tone If station lockout is set when ON OFF is pressed stutter dial tone is heard followed by steady dial tone ...

Page 291: ... requires SCC B 44 Series Phone Support CPC EX provides full support for Panasonic s 44 Series phones VB 44xxx Table 1 below lists all 44 Series phone models and their part numbers Most models are available in two colors gray and black Table A 1 44 Series Phones 16 Key Phone gray VB 44210G 16 Key Phone black VB 44210B 16 Key Speakerphone gray only VB 44211G 22 Key Phone gray only VB 44220G 22 Key ...

Page 292: ... hear them but they can t hear you Off Hook Monitoring If you press the ON OFF key during an off hook call on any 44 series speakerphone the other party s voice will be heard through both the handset and the speaker This allows a third party to hear both sides of a conversation Note This feature does not activate your phone s microphone audio will be transmitted only through your handset Analog Ad...

Page 293: ...face to form a DBS phone network The DBS s can be located in the same building in separate buildings in a campus type environment or at remote locations in separate states Networked DBS s use 4 digit extensions with the first digit of the extension number identifying the DBS site Each site requires its own DBS cabinet with a CPC EX card and a T1 card Programming addresses are included in CPC EX so...

Page 294: ...rface The program address for Trunk Circuit Type FF2 trunk 21 has been modified to allow for ISDN Programming addresses have also been added in CPC EX to support ISDN See the ISDN Reference Manual for complete instructions Modification to T1 Signaling Types To allow easier programming of E M trunks CPC EX uses Wink Start not Immediate Start as the default for T1 Incoming and Outgoing Signal Types ...

Page 295: ...e following procedures apply to 44 Series Key Telephones only Please be sure to follow these procedures exactly Removing the desk stand incorrectly can result in damage to the telephone and or desk stand 1 Place the telephone face down on a flat surface 2 Grasp the top of the desk stand at the ABS label and pull up the end to 90 vertical refer to Step 2 in Figure A 2 The stand will click as it rel...

Page 296: ...ition it doubles as a wall mount bracket 5 Insert the wall mount bracket into the mounting guides as shown in Figure A 3 6 Slide the wall mount bracket onto the telephone Figure A 3 Inserting the wall mount bracket rotated desk stand 7 While viewing the front of the telephone find the handset guide located just below the hookswitch see Figure A 4 St ep 2 St ep 3 St ep 5 St ep 6 ...

Page 297: ...ip is exposed and reinsert Figure A 4 Handset guide insertion for wall mounting key telephone 44 Series Enhanced Phone Features Note The enhanced features introduced with these phones are supported by CPC EX Version 1 0 CPC AII B Version 8 0 and CPC S M Version 2 0 You can also use the 44 Series phones with previous DBS versions but the enhanced features won t be supported ...

Page 298: ... and return display to default mode 5 Select Keys Used to select and dial System Speed Dial Personal Speed Dial and Extension numbers from a directory 6 PROG Key Used to program FF and one touch keys and to adjust ringer volume Depending on the setup of your sys tem may also be used to transfer calls 7 CONF Key Used to establish conference calls check FF key and one touch features and scroll throu...

Page 299: ... ON OFF Indicator Lights when ON OFF key has been pressed 14 REDIAL Key Used to redial last outside number dialed 15 MUTE Key Used to activate deactivate MUTE function When activated the party on the other end cannot hear you See item 11 MUTE Indicator 16 AUTO Key Used to access speed dialing enter account codes or for message waiting answer cancel 17 ON OFF Key Used to make a call without lifting...

Page 300: ...ke outside calls or to access call handling features 4 MSG Key Used for Auto CallBack to a telephone which has left a text message or to access voice messages 5 CONF Key Used to establish conference calls check FF and one touch key settings and scroll through messages DND CF ABC JKL TUV OPER G HI PRS DEF M NO W XY M UTE EXT REDI AL CO NF M ENU PREV NEXT PRO G M SG M UTE AUTO O N O FF FLASH Speaker...

Page 301: ...id when your hands free microphone is muted and flashes when your handset is muted 13 EXT Indicator Lights when you are on a call flashes when you hold a call 14 ON OFF Indicator Lights when ON OFF key has been pressed 15 REDIAL Key Used to redial last outside number dialed 16 MUTE Key Used to activate deactivate MUTE function When activated the party on the other end cannot hear you See item 12 M...

Page 302: ...ne of the LCD will display SSD on the left and PSD on the right Press the MODE key again to access the directory for extension names The 2nd line of the LCD will display EXT on the left 2 Press the select key to access the directory of existing SSD or EXT names or the select key to access the PSD directory The 2nd line will show two speed dial or extension names at a time the first 7 characters of...

Page 303: ...29 25 39 During a trunk call FF3 ExtPort 30 25 39 After dialing a busy extension FF3 ExtPort 33 25 39 In these addresses you assign a Flexible Function Screen 25 39 to appear on the extension while it is in the call state Operation The select keys on the 44 Series small display phone are labeled and to the left and right of the display s 2nd line Pressing select key 1 on the left or select key 2 o...

Page 304: ... is idle or in an off hook dial tone state The FF key LED will remain lit red while Variable Mode is On You can also use a one touch key to toggle Variable Mode on and off however one touch keys do not contain an LED to indicate when Variable Mode is on Variable Mode After Power Cycling If Variable Mode is On the extension will stay in Variable Mode even after power cycling system is powered down ...

Page 305: ... 1 9 The MUTE indicator lamp will stop flashing Notes Headset Use The Handset Mute feature also works if you are using a headset on the phone to handle calls 51 activates Headset mode Speakerphone Use The MUTE key works the same as before mutes the microphone when you are on speaker The MUTE lamp lights steadily when the microphone is muted and flashes when the handset is muted Handsfree Answerbac...

Page 306: ...ring a call press the ON OFF key Another receiver path is established on the phone s speaker you can now hear the outside party on the speaker as well as in the handset Your phone s microphone is muted so that the outside party hears only what is spoken through your handset To mute handset transmission press MUTE 2 To turn off Off Hook Monitor kill the speaker but stay on the line with the outside...

Page 307: ...and into an FF key Pressing the key toggles between Analog Port RING and Key Tel RING When the analog port is set to ring the FF key LED lights red When the key telephone is set to ring the LED is off Notes Phone Restrictions The Analog Adapter will work on the large display phone only VB 44225 A dial pulse SLT will not function on the analog port Stutter Dial Tone indicating Call Forwarding mode ...

Page 308: ... key telephone AEC Disconnect Duration FF1 2 1 35 0 15 SLT Flash Control FF1 2 1 11 0 or 1 SLT Onhook Flash Timer FF1 3 14 0 6 AEC Disconnect FF3 ExtPort 46 0 or 1 Analog Port on Large Display Phone FF3 ExtPort 51 0 or 1 Data Security on Analog Port FF3 ExtPort 52 0 or 1 MSG Message Key Description The MSG key on the VB 44225 Large Display Phone adds the following functionality to the phone Auto C...

Page 309: ...ack message was received before the voice message then pressing the MSG key will activate Auto Callback first Likewise if the voice message was received before the callback message pressing the MSG key will access your Voice Mailbox Interaction with Tone Calling Mode If an Auto Callback is placed to a phone that is in tone calling mode i e not voice calling that phone must answer or the message ca...

Page 310: ...e A 7 DSS 72 Console VB 44320 key layout Answ er R el ease Answ er R el ease P anasoni c P anasoni c A B C D E F G H I J K L M N O P Q R S T U V W X Y Z a b c d e f g h i j k l m n o p q r s t u v w x y z BS SP FF67 FF68 FF69 FF70 FF71 FF72 FF61 FF62 FF63 FF64 FF65 FF66 FF55 FF56 FF57 FF58 FF59 FF60 FF49 FF50 FF51 FF52 FF53 FF54 FF43 FF44 FF45 FF46 FF47 FF48 FF37 FF38 FF39 FF40 FF41 FF42 FF31 FF32...

Page 311: ...VB 44310 are arranged differently from the VB 43310 model The EM 24 unit has 2 columns x 12 rows of keys not 3 columns x 8 rows as in the previous version This affects the following Answer Rel ease Page 2 Page 3 Page 4 Page 5 Page 6 Night Panasoni c 154 155 Park 0 Park 1 Park 2 Park 3 148 149 150 151 152 153 142 143 144 145 146 147 136 137 138 139 140 141 130 131 132 133 134 135 124 125 126 127 12...

Page 312: ... VB 44310 keys Programming See Section 400 Programming Appendix C for more detailed programming information Operation The 44 Series EM 24 operates the same as previous models Speed Dial Enhancements Description The CPC EX supports up to 500 SSD numbers code range 000 499 for each system and up to 10 PSD numbers code range 900 909 for each extension FF12 FF24 FF11 FF23 FF10 FF22 FF9 FF21 FF8 FF20 F...

Page 313: ... from the same PSD code might exist on multiple extensions You cannot chain within a chain For example SSD Code 001 AUTO 002 will not dial out returns busy tone instead SSD Code 002 AUTO 003 will dial out SSD Code 003 555 1212 will dial out the above restriction applies to PSD codes as well You cannot chain dial PSD or SSD codes if they are both included in each other s speed dial number For examp...

Page 314: ...ort 2 requires the CPC EX Serial Port Adapter Cable VB 43890 This cable connects to Serial Port 2 via a 10 pin connector and to a programming terminal via a DB25 connector Figure A 10 CPC EX Serial Port 2 CN 11 C N12 CN13 CN14 C N15 CN6 SW 1 CN3 TRK1 TRK2 TRK3 EC1 EC2 EC3 EC4 EC5 EC6 EC7 EC8 EC TRK SCC CPC AUX1 AUX2 CN 5 C N4 CN2 C N1 CN1 RS 232C M ast er Cabi net Pr ogr am m i ng Ter m i nal Ser ...

Page 315: ...hat directly affect CPC EX operation For detailed information regarding T1 Networking see T1 Networking Reference Guide Part No 550X10001 Section 540 CPC EX allows up to 4 DBS s to be connected together via T1 interface to form a DBS phone network Such a network provides the following features Network Extension to Extension Calling Call Forwarding to Network Extensions Paging across Network nodes ...

Page 316: ...xtension numbering plan The first digit determines the node being called For example Node 1 leading digit 1 Node 2 leading digit 2 Node 3 leading digit 3 Node 4 leading digit 4 Figure A 11 T1 Network Extension Numbering When an extension in one node is called via the intercom from an extension in a different node the called extension rings Intercom Voice Calling and OHVA do not work when calling f...

Page 317: ... An enhanced option is available for Forced Least Cost Routing to include network route selection This option provides 50 6 digit entries which determine how dialed numbers are routed through the network for optimal cost performance For example if Node 1 of a networked system is in the 201 area code and Node 2 is in the 212 area code all calls from Node 1 to the 212 area code or surrounding area c...

Page 318: ...de can independently designate a network attendant For example Nodes 1 2 3 can send Dial 0 calls to the attendant on Node 1 while Node 4 sends Dial O calls to its local attendant Settings Modified for Networking The following programming addresses have been modified to add parameters necessary for T1 networking See the T1 Networking Reference Manual for complete instructions Extension Number Digit...

Page 319: ...ype now includes a parameter for E M Network Programming See Section 400 Programming Appendix C for more detailed programming information Extension Numbers Description The address for extension number assignments has been modified to allow for 4 digit extensions Forced LCR NRS Description The address for Forced Least Cost Routing has been modified to include Network Node Route Selection NRS Progra...

Page 320: ...ming information Notes The Operator Access address applies only to DBS systems using the 1995 NANP dialing plan FF7 1 17 1 and to TRS types 2 6 TRS types 0 and 1 do not allow outbound dialing TRS type 7 allows all dialing If 0 only 00 only 10XXX0 only or 101XXXX0 only calls are restricted settings 0 or 2 the system will wait 6 seconds before automatically disconnecting the call However if the user...

Page 321: ...rea Codes FF8 2 LCR Office Codes FF8 4 Special LCR Office Code Tables FF8 5 Time Priority Route Tables ISDN Support Description CPC EX supports ISDN PRI Integrated Services Digital Network Primary Rate Interface This ISDN Interface provides 23 voice channels B channels and a control channel D channel over a 4 wire circuit One program address for Trunk Circuit Type FF2 trunk 21 has been modified to...

Page 322: ...ndix C for more detailed programming information Modifications to SMDR Description Station Message Detail Recording SMDR provides detailed call records of outgoing calls SMDR records can be output to a printer or an external call accounting system Additional call record types have been added to the SMDR feature to support network calls and ISDN calls Figure A 13 shows the SMDR format for CPC EX En...

Page 323: ...time HH hours MM minutes SS seconds 4 Call duration HH hours MM minutes SS seconds 5 Extension number or network trunk 10 69 100 699 extensions CO number DISA n01 n04 virtual port 1 to 4 01 64 network trunk number 6 Dialed digits Caller ID or ANI DD digits 0 9 or symbols or See Note 2 7 Account code A 0 9999999999 8 Verified account code or walking COS code V0000 V9999 verified account codes W0000...

Page 324: ...ail Recorder SMDR Report Hardware Requirements A printer or external call accounting system is required to receive SMDR data Considerations Unlike other CPC circuit cards the CPC EX supports two serial ports Serial Port 1 is labeled CN4 and is located on the backplane Serial Port 2 is labeled CN5 and is located on the front of the CPC EX card Serial Port 2 requires a special interface cable Be sur...

Page 325: ...s for T1 Incoming and Outgoing Signal Types have been changed to set Wink Start as the default This will allow easier programming of E M trunks Outgoing Signaling Type Programming See Section 400 Programming Appendix C for more detailed programming information Incoming Signaling Type Programming See Section 400 Programming Appendix C for more detailed programming information ...

Page 326: ...Appendix A EX 1 0 Feature Update Section 700 Operation Page A 36 DBS Manual Revised April 2000 DBS 2 3 9 2 700 This page left blank intentionally ...

Page 327: ...00 Page B 1 Appendix B CPC AII B 8 0 Updates CPC AII B Version 8 0 offers support for the Panasonic 44 Series telephones VB 44xxx as well as Computer Telephony Integration CTI through the Windows Telephony Applications Processing Interface TAPI ...

Page 328: ...nhanced Phone Features B 4 Directory Mode B 8 Variable Mode B 9 Handset Mute B 11 Off Hook Monitoring B 12 Separate Speaker Volumes for Internal vs CO calls B 12 Analog Adapter B 13 MSG Message Key B 15 DSS 72 Console Key Arrangement B 16 EM 24 Key Arrangement B 19 Modification to Toll Restriction Service B 20 TAPI Support B 21 Key Telephone Installation Notes B 21 ...

Page 329: ... Key Phone gray VB 44210G 16 Key Phone black VB 44210B 16 Key Speakerphone gray only VB 44211G 22 Key Phone gray only VB 44220G 22 Key Small Display Speakerphone gray VB 44223G 22 Key Small Display Speakerphone black VB 44223B 34 Key Small Display Phone gray only VB 44230G 34 Key Small Display Speakerphone gray VB 44233G 34 Key Small Display Speakerphone black VB 44233B 22 Key Large Display Speake...

Page 330: ...by CPC AII B Version 8 0 CPC S M Version 2 0 and CPC EX Version 1 0 You can also use the 44 Series phones with previous DBS versions but the enhanced features won t be supported Figure B 14 44 Series Small Display Phone 1 END M O DE DND CF ABC JKL TUV OPER G HI PRS DEF M NO W XY M UTE EXT REDI AL PRO G CO NF M UTE AUTO O N O FF FLASH Speakerphone VO LUM E HO LD DIGITAL BUSINESS SYSTEM 1 4 7 2 5 8 ...

Page 331: ...ccess call handling features 10 DND CF Indicator Indicates that Do Not Disturb Call Forwarding or Absence Message is set 11 MUTE Indicator Indicates that your voice is muted i e party on the other end cannot hear you Lights solid when your hands free microphone is muted and flashes when your handset is muted 12 EXT Indicator Lights when you are on a call flashes when you hold a call 13 ON OFF Indi...

Page 332: ...ed to make outside calls or to access call handling features 4 MSG Key Used for Auto CallBack to a telephone which has left a text message or to access voice messages 5 CONF Key Used to establish conference calls check FF and one touch key settings and scroll through messages DND CF ABC JKL TUV OPER G HI PRS DEF M NO W XY M UTE EXT REDI AL CO NF M ENU PREV NEXT PRO G M SG M UTE AUTO O N O FF FLASH...

Page 333: ...solid when your hands free microphone is muted and flashes when your handset is muted 13 EXT Indicator Lights when you are on a call flashes when you hold a call 14 ON OFF Indicator Lights when ON OFF key has been pressed 15 REDIAL Key Used to redial last outside number dialed 16 MUTE Key Used to activate deactivate MUTE function When activated the party on the other end cannot hear you See item 1...

Page 334: ...ss the MODE key to turn Directory Mode on The 2nd line of the LCD will display SSD on the left and PSD on the right Press the MODE key again to access the directory for extension names The 2nd line of the LCD will display EXT on the left 2 Press the select key to access the directory of existing SSD or EXT names or the select key to access the PSD directory The 2nd line will show two speed dial or...

Page 335: ...n the phone is in Variable Mode the features for Flexible Function Screen select keys 1 and 2 will display during each of the following call states Call State Existing Program Address During an intercom call FF3 ExtPort 28 25 39 During CO dial tone FF3 ExtPort 29 25 39 During a trunk call FF3 ExtPort 30 25 39 After dialing a busy extension FF3 ExtPort 33 25 39 In these addresses you assign a Flexi...

Page 336: ...n program the 61 code into an FF key In programming mode press FF5 ExtPort KeyNo 61 The FF key will toggle Variable Mode on off while the extension is idle or in an off hook dial tone state The FF key LED will remain lit red while Variable Mode is On You can also use a one touch key to toggle Variable Mode on and off however one touch keys do not contain an LED to indicate when Variable Mode is on...

Page 337: ...shing Notes Headset Use The Handset Mute feature also works if you are using a headset on the phone to handle calls 51 activates Headset mode Speakerphone Use The MUTE key works the same as before mutes the microphone when you are on speaker The MUTE lamp lights steadily when the microphone is muted and flashes when the handset is muted Handsfree Answerback The MUTE key enables or disables Handsfr...

Page 338: ... During a handset call press the ON OFF key Another receiver path is established on the phone s speaker you can now hear the outside party on the speaker as well as in the handset Your phone s microphone is muted so that the outside party hears only what is spoken through your handset To mute handset transmission press MUTE 2 To disable Off Hook Monitor kill the speaker but stay on the line with t...

Page 339: ...ng off hook at either the digital key telephone or the analog device and dialing 71 The digital key telephone display will reflect Analog port RING or Key Tel RING depending on which device is selected the default is Key Tel RING You can still answer an incoming call from either device regardless of which device is ringing For example if the analog device is ringing you can pick up the call on the...

Page 340: ...is set to 0 determined by CO the analog device will automatically default to 1 second ON 3 seconds OFF Ring Patterns Not Applicable to Analog Device The following ring pattern addresses will not affect the analog device Analog Transfer Ring Pattern FF1 2 1 31 0 6 SLT DISA Ring Pattern FF1 2 1 34 0 or 1 Inbound Ring Pattern FF2 Trunk 17 0 9 Flash Interaction Any disconnect signal sent to the analog...

Page 341: ...ed for retrieving new messages Programming See Section 400 Programming Appendix D for more detailed programming information Operation To Program Voice Mailbox Access Codes into the MSG Key Press PROG MSG 16 digit number HOLD The display will reflect Regist Data To Confirm a Voice Mailbox Access Code Programmed into the Message Key Press CONF MSG The programmed access code will be displayed Notes O...

Page 342: ...lan i e changed from 2 digit to 3 digit extensions 3 digit to 4 digit extensions etc the Voice Mailbox Access Code must be reprogrammed into the MSG key DSS 72 Console Key Arrangement 44 Series phones only CPC AII B Version 8 0 CPC S M Version 2 0 or CPC EX Version 1 0 only Description The keys on the enhanced DSS 72 Console VB 44320 are arranged differently from the VB 43320 model The enhanced DS...

Page 343: ...a b c d e f g h i j k l m n o p q r s t u v w x y z BS SP FF67 FF68 FF69 FF70 FF71 FF72 FF61 FF62 FF63 FF64 FF65 FF66 FF55 FF56 FF57 FF58 FF59 FF60 FF49 FF50 FF51 FF52 FF53 FF54 FF43 FF44 FF45 FF46 FF47 FF48 FF37 FF38 FF39 FF40 FF41 FF42 FF31 FF32 FF33 FF34 FF35 FF36 FF25 FF26 FF27 FF28 FF29 FF30 FF19 FF20 FF21 FF22 FF23 FF24 FF13 FF14 FF15 FF16 FF17 FF18 FF7 FF8 FF9 FF10 FF11 FF12 FF1 FF2 FF3 FF4...

Page 344: ...ration The 44 Series DSS 72 operates the same as previous models Answer Rel ease Page 2 Page 3 Page 4 Page 5 Page 6 Night Panasoni c 154 155 Park 0 Park 1 Park 2 Park 3 148 149 150 151 152 153 142 143 144 145 146 147 136 137 138 139 140 141 130 131 132 133 134 135 124 125 126 127 128 129 118 119 120 121 122 123 112 113 114 115 116 117 106 107 108 109 110 111 100 101 102 103 104 105 DSS 1 Def aul t...

Page 345: ... VB 44310 are arranged differently from the VB 43310 model The enhanced EM 24 unit has 2 columns x 12 rows of keys not 3 columns x 8 rows as in the previous version This affects the following FF Keys The FF keys on the EM 24 are numbered bottom to top left column first The newer arrangement for the EM 24 keys is shown in Figure 18 Figure B 18 EM 24 Unit VB 44310 keys FF12 FF24 FF11 FF23 FF10 FF22 ...

Page 346: ...ly to DBS systems using the 1995 NANP dialing plan FF7 1 17 1 and to TRS types 2 6 TRS types 0 and 1 do not allow outbound dialing TRS type 7 allows all dialing If 0 only 00 only 10XXX0 only or 101XXXX0 only calls are restricted settings 0 or 2 the system will wait 6 seconds before automatically disconnecting the call However if the user dials additional digits within 6 seconds the DBS will check ...

Page 347: ...nsion and then forward a copy of those messages to the Service Provider software on the PC After interpreting the messages the Service Provider software passes them on to the TAPI application No special programming of the DBS is required for TAPI For detailed information see the TAPI Installation Guide Part Number 575X00201 Section 570 Key Telephone Installation Notes Desi Strip Cover The 44 Serie...

Page 348: ...5 Insert the wall mount bracket into the mounting guides as shown in Figure D 20 6 Slide the wall mount bracket onto the telephone Figure B 20 Inserting the wall mount bracket rotated desk stand 7 While viewing the front of the telephone find the handset guide located just below the hookswitch see Figure D 8 8 Slide the handset guide out rotate 180 so that the holding clip is exposed and reinsert ...

Page 349: ...Section 700 Operation Appendix B CPC AII B 8 0 Feature Update DBS 2 3 9 2 700 DBS Manual Revised April 2000 Page B 23 Figure B 21 Handset guide insertion for wall mounting key telephone ...

Page 350: ...Appendix B CPC AII B 8 0 Feature Update Section 700 Operation Page B 24 DBS Manual Revised April 2000 DBS 2 3 9 2 700 ...

Page 351: ...m are covered in the documentation supplied with the PanaVOICE Digital Voice Mail system The VAU port assignment program FF3 ExtPort 47 can now be used to configure digital ports connected to the PanaVOICE Voice Mail The user can now dial 73 to enable or disable the use of the Off Hook Monitor feature When the user dials 73 the first time the display reads Monitor OFF and the Off Hook Monitor feat...

Page 352: ...Appendix C CPC AII B 9 0 Feature Update Section 700 Operation Page C 2 DBS Manual Revised April 2000 DBS 2 3 9 2 700 This page left blank intentionally ...

Page 353: ...cord FF key The conversation is saved to the user s voice mail box Programming See Section 400 Programming Appendix F for more detailed programming information Operation To record a trunk call To record a trunk call press the Call Record key The LED flashes while the connection to the Voice Mail recording port is being established This may take a few seconds When recording begins the LED lights so...

Page 354: ...The call record feature is not designed to support multiple party conversations Once recording a call do not attempt to add other parties If you need to conference in additional parties first stop the recording by pressing the Call Record key and then initiate the conference If you are in a multiple party conversation do not attempt to record the conversation Calls that are in call record mode can...

Page 355: ...n now dial 73 to enable or disable the use of the Off Hook Monitor feature for 44 Series Telephones When the user dials 73 the first time the display reads Monitor OFF and the Off Hook Monitor feature cannot be used When the user dials 73 a second time the display reads Monitor ON and the Off Hook Monitor can be used The ISDN Inter Digit Timer has been changed from a fixed length of 6 seconds to a...

Page 356: ...Appendix E CPC EX 2 0 Feature Update Section 700 Operation Page E 2 DBS Manual Revised April 2000 DBS 2 3 9 2 700 This page left blank intentionally ...

Page 357: ...d FF key The conversation is saved to the user s voice mail box Programming See Section 400 Programming Appendix H for more detailed programming information Operation To record a trunk call To record a trunk call press the Call Record key The LED flashes while the connection to the Voice Mail recording port is being established This may take a few seconds When recording begins the LED lights solid...

Page 358: ...ot designed to support multiple party conversations Once recording a call do not attempt to add other parties If you need to conference in additional parties first stop the recording by pressing the Call Record key and then initiate the conference If you are in a multiple party conversation do not attempt to record the conversation Calls that are in call record mode cannot be transferred First sto...

Page 359: ...for the call record feature via the API Software Corrections Previously Unable to restrict 800 Numbers for TRS types 5 and 6 In the previous version if an 800 xxx number was entered in the special area and special office code tables with the new North American Numbering Plan NANP activated TRS types 5 and 6 it did not restrict the call This problem has been corrected in this version Off Hook Voice...

Page 360: ...ing N A Operation N A Note The OHVA feature via the API has the same feature limitations as listed in the DBS manual Call Record OHVA via API Description This feature provides support of the DBS Call Record feature via the API This API feature addition allows applications that utilize API integration with the DBS to have access to the Call Record feature Programming N A Operation N A Note The Call...

Page 361: ...ions Last Digit of Voice Mail One Touch Key Was Truncated With earlier versions if a Voice Mail One Touch Access key was programmed when the key was viewed with the Conf Function the last digit of the programmed information could not be seen Previously Unable to restrict 800 Numbers for TRS types 5 and 6 In the previous version if an 800 xxx number was entered in the special area and special offic...

Page 362: ...ntire 16 ports for the voice mail to function properly Voice mail ports should be on consecutive AEC or DEC cards Off Hook Voice Announce OHVA via API Description This feature provides support of the DBS Off Hook Voice Announce feature via the API This API feature addition allows applications that utilize API integration with the DBS to have access to the OHVA feature Programming N A Operation N A...

Page 363: ...ramming N A Operation N A Note The OHVA feature via the API has the same feature limitations as listed in the DBS manual Call Record OHVA via API Description This feature provides support of the DBS Call Record feature via the API This API feature addition allows applications that utilize API integration with the DBS to have access to the Call Record feature Programming N A Operation N A Note The ...

Page 364: ...Section 700 Operation Appendix H CPC AII B 9 2 Feature Update DBS 2 3 9 2 700 DBS Manual Revised April 2000 Page H 4 This page left blank intentionally ...

Page 365: ...ccess and All Ring Group features have been fully tested in our laboratory but not in live Beta trials These features are to be considered Beta level features If you have any difficulty with these new features please call the BTSD Hotline in Secaucus New Jersey at 800 822 0909 UNA Transfer Adds the ability for a user automated attendant etc to transfer a call to Universal Night Answer UNA by diali...

Page 366: ...s In this version the SMDR header now correctly prints out every 60 lines Last Digit of Voice Mail One Touch Key Was Truncated In earlier versions if a Voice Mail One Touch Access key was programmed when the key was viewed with the Conf Function the last digit of the programmed information could not be seen Previously Unable to restrict 800 Numbers for TRS types 5 and 6 In the previous version if ...

Page 367: ...ling the number the caller would receive another dial tone This problem has been corrected in this version ISDN Calls Disconnected Previously if an ISDN to ISDN call was attempted and the called party was busy instead of receiving CO Busy the call was dropped This problem has been corrected in this version 16 Port Voice Mail Support via API Description This feature allows up to sixteen 16 voice ma...

Page 368: ...ize API integration with the DBS to have access to the OHVA feature Programming N A Operation N A Note The OHVA feature via the API has the same feature limitations as listed in the DBS manual Small LCD Soft Key Support via API Description This enhancement allows the 44 Series Small LCD Key Telephone VB 44XXXX K TEL to use the softkeys when accessing the Voice Mail application Programming N A Oper...

Page 369: ... the DBS Call Record feature via the API This API feature addition allows applications that utilize API integration with the DBS to have access to the Call Record feature Programming N A Operation N A Notes The Call Record feature via the API has the same feature limitations as listed in the DBS CPC EX ver 2 1 Release Notes ...

Page 370: ...you have any difficulty with these new features please call the BTSD Hotline in Secaucus New Jersey at 800 822 0909 UNA Transfer Description The UNA transfer feature allows a trunk call to be transferred to the UNA The call may be transferred manually or via a device such as an automated attendant Programming N A Operation To transfer a trunk call to UNA 1 Hookflash or press HOLD to place the trun...

Page 371: ...d up on a first in first out method The UNA cannot be a member of a hunt group The UNA can be a member of an All Ring Group See Forwarding to UNA for CO Held Call UNA Call Reversion Description The UNA call reversion feature allows calls that revert to the attendant but are unanswered to revert to UNA Programming Table I 1 UNA Call Revision Timer Values Setting Value 0 No reversion default 1 10 se...

Page 372: ...hangs up If multiple callers ring the UNA the UNA calls are picked up on a first in first out method The Call Reversion Timer must be set to revert calls to the attendant position for unanswered calls to then be reverted to UNA Forwarding to UNA for CO Held Call Description An extension can forward certain calls to UNA If an inside extension such as an automated attendant receives a CO call it pla...

Page 373: ...A forwarding extension The call immediately forwards you hear dial tone and the display reads FWD UNA 3 Hang up or press ON OFF Notes When a call rings UNA the UNA will continue to ring until the call is answered by dialing 78 or by direct trunk access or the caller hangs up If multiple callers ring the UNA the UNA calls are picked up on a first in first out method Internal calls direct calls to t...

Page 374: ...ant transfer a CO call to an All Ring Group on a selected input by the caller Up to four 4 All Ring Groups may be assigned Up to 16 key telephone members may be in each group In addition to the 16 key telephone members the UNA may also be assigned to an All Ring Group Programming The All Ring Group feature utilizes existing Multiple DID Ringing to set up the All Ring Group All members of the All R...

Page 375: ...mber of another All Ring Group Extensions may be a member of multiple All Ring Groups If the DBS is part of a networked system the All Ring Group members must be extensions on the local node Only one call at a time may ring at a key telephone if non appearing lights the EXT LED Private Password Description A new private password has been added to allow entry into system programming at any time Thi...

Page 376: ...owed by the 4 digit private password before entering programming see below Otherwise the private password is not accessible Operation To access the system using the private password at any display key telephone including an attendant telephone 1 Go off hook or press ON OFF key 2 Dial 98 followed by the 4 digit private password 3 Press PROG followed by 4 To exit system programming hang up or press ...

Page 377: ... then press Enter 4 Follow the directions on the screen to access the desired program See Terminal Programming Commands Terminal Programming Through a CO Trunk and Operator Transfer Note The DBS must be equipped with an MFR card and an RAI card to allow terminal programming using this method SPECIAL NOTICE If you use the following method the private password must be given to the attendant Use the ...

Page 378: ...ransferred to the RAI modem The system then sends a PASSWORD prompt and the remote or private password must be entered to connect to terminal programming This allows more security for passwords since the password does not have to be used by the transferring person or device Command Description 01 Access System parameters 02 Access Trunk parameters 03 Access Extension parameters 04 Access Ring assi...

Page 379: ...nses will place you on hold and dial the 97 access code to reach the RAI 3 Wait a few seconds for the RAI modem to return the modem tone and for your terminal program to connect 4 If Password is not displayed press the Enter key 5 When Password is displayed dial the 4 digit remote or private password 6 After the DBS responds with REMT type P and then press Enter 7 Follow the directions on the scre...

Page 380: ...o accommodate certain central office ISDN configurations This enhancement allows the flexibility in programming to set the DBS parameters to match certain central office provisioning Programming Programming See Section 400 Programming Appendix K for more detailed programming information Operation N A Notes UNLESS STATED ALL OTHER DEFAULT VALUES ARE CORRECT Typical Central Office Configurations Luc...

Page 381: ...et for proper operation These tables also provide a list of information that must be gathered on the CO as well as the type of information that the CO needs to know about the DBS system Info Needed from CO Comments examples 1 Manufacture of CO and software load 5E11 5ESS with load 11 DMS 100 with NA008 2 Is local dialing 7 digits 10 digits or a combination 3 For long distance dialing does the CO w...

Page 382: ...ing code DS 1 1 544 Mbps 1 4 Line coding B8ZS Binary 8 Zero Substitution 1 5 Framing Format ESF Extended Superframe 1 6 Bearer configuration Voice or Voice Data 1 7 Quantity of B bearer channels 23B 1D Max setting must have 1 D channel Or XB 1D where X is 1 23 for a fractional span 1 8 Call type Two Way 1 Quantity of phone numbers A block of 20 numbers is generally assigned 9 Note With DID the tot...

Page 383: ...ted each span has a separate D channel D channel sharing is NOT permitted 2 4 Source of Calling Party Number The CO must source the Calling Party Number 2 5 Service Options ANI Automatic Numbering Indication Hunt group MegaCom only for 4ESS operation Typical Info for CO Comments examples ...

Page 384: ...nswer on ISDN Station Message Detail Recording SMDR not Printing Long Distance Calls Caller ID Automatic Number Identification ANI is not Sent to the Applications Programming Interface API when the Incoming Trunk is ISDN SLTA Repeating Digits Call Forward Outside Call was Recalled After Recall Timer expired System Speed Bins 257 500 Unavailable Change Details Transfer Ringing heard During External...

Page 385: ...nt when an SLTA was used on a T1 circuit to call another T1 Network node or to call out of another T1 node to a CO If an SLTA was used to call on a T1 circuit to another node or out of another node to a CO trunk once the call was established if digits were sent from the SLTA the digits would be repeated Example If you dial 12345 from an SLT the called party receives 1122334455 This problem is corr...

Page 386: ...vised April 2000 DBS 2 3 9 2 700 System Speed Bins 257 500 Unavailable Previously if a System Speed Dial SSD number of 257 or greater was used System Speed Dial numbers 001 through 256 were reprogrammed System Speed Dial Bins 257 500 are now available Programming Considerations None ...

Page 387: ...ch voice mail transfer 3 18 station lockout code assignment 3 21 system time and date control 3 22 text assignment 3 8 traffic measurement 3 24 walking class of service confirmation 3 25 Auto day mode 4 7 set relocation 4 9 Auto Redial 4 6 B Background music 4 11 Barge into busy line 6 5 Barge In for Direct Lines 4 6 Battery backup 4 12 Blind transfer DSLT 5 16 key telephone 4 25 SLT 6 14 Busy ove...

Page 388: ...e features see Key telephone features 4 1 Direct call pickup DSLT 5 14 key telephone 4 22 SLT 6 12 Direct inward dialing see DID 4 16 Direct inward system access see DISA 4 20 Direct line appearances 4 60 4 62 Direct Line Barge In 4 6 Direct trunk access DSLT 5 24 key telephone 4 24 SLT 6 23 DISA 4 20 Distinctive ringing 4 24 Distributed hunting 4 49 DND attendant control 3 7 DSLT 5 25 key telepho...

Page 389: ...eration 4 55 Headset operation attendant 3 17 key telephone 4 55 Hold DSLT 5 11 exclusive 4 17 key telephone 4 17 SLT 6 10 system 4 18 Hunt groups all versions 4 46 CPC B 2 0 and higher 4 49 distributed 4 49 longest idle 4 49 terminal 4 47 terminal CPC B 2 0 and higher 4 49 Hunting priority for VAUs 4 30 I Independent timers call forwarding no answer 4 32 CO delayed ring 4 32 extension delayed rin...

Page 390: ...ing line preference 4 87 saved number redial 4 87 screened transfer 4 27 speed dial linking 4 94 speed dialing 4 88 station lockout 4 96 system hold 4 18 system speed dialing 4 92 trunk to trunk transfer 4 97 L Last number redial DSLT 5 27 key telephone 4 59 SLT 6 26 LCR 4 33 Least cost routing see LCR 4 33 Line appearances direct 4 62 direct line 4 60 DSS BLF 4 60 key telephone 4 60 multi CO 4 60...

Page 391: ...onal speed dialing DSLT 5 35 key telephone 4 88 SLT 6 31 Pickup direct 4 22 6 12 DSLT 5 14 group 6 13 key telephone 4 22 4 24 SLT 6 12 Playing messages 4 66 Pooled trunk access DSLT 5 32 key telephone 4 81 SLT 6 30 Port assignment VAU 4 67 Power failure transfer 4 41 unit 4 41 Prime line preference 4 83 Private line 4 84 R Recording messages 4 66 Redial Auto 4 6 DSLT 5 27 key telephone 4 59 saved ...

Page 392: ...C A and CPC B below 2 0 4 47 terminal CPC B 2 0 and higher 4 49 Station lockout 4 96 code assignment 3 21 4 96 Station Message Detail Recording A 32 Station message detail recording see SMDR 4 51 System hold 4 18 speed dialing DSLT 5 37 6 33 key telephone 4 92 SLT 6 32 time and date control 3 22 System features 4 1 account codes 4 3 answer supervision for voice mail 4 6 auto day mode 4 7 auto set ...

Page 393: ...t assignment attendant control 3 8 Text name assignment DID 4 19 DNIS 4 19 Time system 3 22 Toll restriction 4 58 walking class of service 4 68 Traffic measurement 3 24 Transfer blind 4 25 5 16 6 14 DSLT 5 16 key telephone 4 25 screened 4 27 5 17 6 15 SLT 6 14 trunk to trunk 4 97 Transfer Key Voice Mail 4 98 Trunk access CO line key 4 38 direct 4 24 5 24 6 23 pooled 4 81 5 32 6 30 groups 4 61 name...

Page 394: ...Index 8 DBS Manual Revised April 2000 DBS 2 3 9 2 700 Index Section 700 Operation ...

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