Other
16
Troubleshooting
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if
the solutions indicated do not solve the problem, consult your dealer for instructions.
The unit does not work.
• Make sure the USB cable is firmly connected to the USB port of each device or the USB AC adaptor.
• Make sure the USB port is normal. If there are other USB ports on your computer, try using one of the other USB
ports.
• If the power still does not come on even after performing the above, unplug the USB cable and then plug it in again.
There is no sound.
• The USB port or plug may be dirty. Wipe the USB port and plug clean with a soft dry cloth.
• The sound may have been muted or turned down low on the connected device. Adjust the volume on the connected
device.
• Make sure that “Panasonic SC-GN01 (Game)” is selected as the audio output device on the connected device.
The sound is low.
• Also increase the volume on the other devices as well as this unit.
• You may have connected to a USB2.0 port. Connect to a USB3.0 port.
There are interruptions to the sound. / Too much noise. / Poor sound quality.
• Make sure the USB port is normal. If there are other USB ports on your computer, try using one of the other USB
ports.
• There may be a USB hub between the unit and the computer. If there are other USB ports on your computer, try using
one of the other USB ports.
• You may be trying to supply power from the USB port of a device which is the same as the input and output of
analogue audio signals or another device that is connected by some kind of wiring. Supply power with a USB AC
adaptor, etc..
Cannot operate the unit.
• Try unplugging the USB cable and then plugging it in again.
There is no surround effect.
• Make sure that “Panasonic SC-GN01 (Game)” is selected as the sound device on your PC.
No output of chat audio.
• Make sure that “Panasonic SC-GN01 (Chat)” is selected as audio output device on your game, chat app, or meeting
app, etc.
