background image

6

8

9

a

b

c

d

7

10

RQT8310

Before requesting service, make the following checks. If you are in doubt about some of the check points, or if 

the remedies indicated in the chart do not solve the problem, refer to “Customer Services Directory” (

page 

10-b) if you reside in the U.S.A., or refer to “Product information” (

page 9-d) if you reside in Canada.

• Specifications are subject to change without notice.

• Mass and dimensions are approximate.

Care and Use

Troubleshooting Guide

Using the unit with a computer

g

 Installing Voice  Editing

•  Microsoft and its logo as well as Windows, Windows NT and DirectX are either registered trademarks or 

trademarks of Microsoft Corporation in the United States and/or other countries.

•  IBM and PC/AT are registered trademarks of International Business Machines Corporation of the U.S.
•  Intel, Pentium and Celeron are registered trademarks or trademarks of Intel Corporation in the United States 

and other countries.

•  Nuance Communications, the Nuance Communications logo, and RealSpeak Solo are trademarks or registered 

trademarks of Nuance Communications Inc. or its af

fi

 liates in the United States and/or other countries.

•  Adobe and its logo, Acrobat, and Acrobat Reader are trademarks of Adobe Systems Incorporated.
•  Other system names and product names appearing in this document are in general the registered trademarks 

or trademarks of the respective developer companies.

  Note that the “TM” mark and “®” mark do not appear in this document.

Fo r   C a n a d a

• FineSpeech(TM).

System requirements

You will need an IBM PC/AT computer with the following attributes or equivalent, and the following software and 
hardware in order to use this application.

OS: 

 Microsoft

®

 Windows

®

 98 Second Edition

Microsoft

®

 Windows

®

 Millennium Edition

Microsoft

®

 Windows

®

 2000 Professional 

Microsoft

®

 Windows

®

 XP Home Edition/Professional 

 Only available when the user is logged in as the system administrator. Cannot be used by multiple users.

 (Windows

®

 2000 / Windows

®

 XP only)

•  This software is not compatible with Microsoft Windows

®

 3.1, Windows

®

 95, Windows

®

 98 (except for Windows

®

 

98SE) and Windows NT

®

.

•  Operation is not guaranteed on an upgraded OS.
•  This software is not Macintosh compatible.

Hardware:

CPU:  

Windows

®

 98 SE / Windows

®

 Me: Intel

®

 Pentium

®

 II 333 MHz or higher

Windows

®

 2000 / Windows

®

 XP: Intel

®

 Pentium

®

 III 500 MHz or higher

RAM:  

Windows

®

 98 SE / Windows

®

 Me: 128 MB or more

Windows

®

 2000 / Windows

®

 XP: 256 MB or more

Free hard disk space: 
 

100 MB or more

 

• Additional free hard disk space may be necessary depending on the Windows

®

 version and voice 

file being used.

 

• Additional free space is required to install Acrobat

®

 Reader

®

, DirectX

®

 9.0c, and voice 

recognition/text-to-speech/translation engines (all included), as well as “Voice Editing Launcher”
(Office Add-In and Internet Explorer Contextual Menu Add-In).

 

• Additional free space is temporarily required for sound waveform display, voice recognition, 

text-to-speech conversion, translation, sound recording, CD-R recording (Windows

®

 XP only), and 

“Voice Editing Launcher”.

 

• Installing all Voice Editing functions and engines for all languages requires approximately 650 MB 

(

For the U.S.A.

) or 1.5 GB ( Fo r   C a n a d a ) of free space.

Drive:   CD-ROM drive (for installation)
 

CD-R/RW drive (required to use the CD-R writing function in Windows

®

 XP)

Sound:   Windows compatible sound device
Display:   High Color (16 bit) or more. Desktop resolution of 800 

ȿ

 600 pixels or more. 

 (1024 

ȿ

 768 pixels or more recommended)

Interface: USB port (Operation cannot be guaranteed if you use a USB hub or extension cable.)
Other requirements: 
 

Mouse or equivalent pointing device

Note

The following hardware limitations should be noted.
•  This software is not compatible with a multi-CPU environment.
•  This software is not compatible with a multi-boot environment.
•  This software may not run properly on 64-bit computers.
•  Even if the system requirements mentioned in these operating instructions are fulfilled, some personal 

computers cannot be used.

•  This software may not run properly on home-made computers. 
The following limitations should be noted.
•  Voice recognition, text-to-speech, and translation engines are installed on the same drive as the operating 

system (usually the C drive).

•  The operating system must support the languages of the voice recognition, text-to-speech, and translation 

engines.

•  Before voice recognition, the speaker’s voice must be registered in a training process. Sound 

fi

 les of speakers 

whose voices have not been registered in training cannot be converted to text correctly.

Necessary software: 
 

DirectX

®

 8.1 or later / Internet Explorer 6.0 or later

 Microsoft 

Of

fi

 ce 2000/XP/2003 (support for Word, Excel, and PowerPoint is required when using the 

Of

fi

 ce Add-in)

(Save and edit sound 

fi

 les you have recorded with the unit.)

g

 Starting Voice  Editing

g

 Using the operating instructions (PDF file)

In the Windows “Start” menu, click “All Programs” 

 “Voice Editing” 

 “Voice Editing Operating Instructions” or in 

the “Help (H)” menu in the Voice Editing main screen, click “Operating Instructions (H)”.

 Connect one IC Recorder only while using Voice Editing.

  This software does not support simultaneous use of multiple IC recorders.

When connected to a computer, “   ” appears. When transferring data, “   ” flashes.

 Do not disconnect the USB cable while this is flashing.

Caution:
Use only the included USB cable with a ferrite core when connecting to computer.

Note

• If DirectX 8.1 or later is not installed on your computer, follow instructions that appear on-screen.
• Adobe Acrobat Reader is necessary to view the operating instructions (PDF file). If Adobe Acrobat Reader is 

not installed on your computer, it is automatically installed at the same time as Voice Editing. Depending on the 
computer, an Adobe Acrobat Reader restart message may appear. Ignore this and continue installing Voice 
Editing.

• Uninstall the following before installing Voice Editing Ver.1.0 (included). 

You cannot install two versions of Voice software on the same computer.

  - Voice Editing Ver.1.0 Professional Edition
  - Voice Editing Ver.1.0 Standard Edition
  - Voice Editor 3 

- Voice Editor 2

 -  

Previous versions of Voice Editing software 
(for Panasonic IC Recorder RR-US360/RR-US361)

  - SD Voice Editor Ver.1.x
  - Other versions of Voice Editing Ver.1.0
• Sound files made with previous versions will remain intact, but you should back them up to be sure.

To reduce risk of radio interference caused by headphone-, earphone- or microphone cables, only use adequate 

accessories with the cable length less than 3 m.

This product may receive radio interference caused by mobile telephones or other products during operation. 

If such interference is apparent, please increase separation between the product and the mobile telephone or 

other product.

DATE OF PURCHASE 

 

DEALER NAME 

 

DEALER ADDRESS 

 

 

TELEPHONE NUMBER 

 

User memo:

Product information

1. Damage requiring service 

 

The unit should be serviced by qualified service personnel if:

  (a) The AC adaptor has been damaged; or
  (b) Objects or liquids have gotten into the unit; or
  (c) The unit has been exposed to rain; or
  (d) The unit does not operate normally or exhibits a marked change in performance; or
  (e) The unit has been dropped or the cabinet damaged.

2. Servicing 

– Do not attempt to service the unit beyond that described in these operating instructions. Refer all 

other servicing to authorized servicing personnel.

3. Replacement  parts 

– When parts need replacing ensure the servicer uses parts specified by the 

manufacturer or parts that have the same characteristics as the original parts. Unauthorized substitutes may 

result in fire, electric shock, or other hazards.

4. Safety check 

– After repairs or service, ask the servicer to perform safety checks to confirm that the unit is in 

proper working condition.

Symptom

Checkpoints

“U01” appears on the display.

• The battery has run down.

• Set the unit in and out of the recharging cradle several times. (

page 2-a)

No operation.

• Make sure the batteries are correctly inserted.

• You cannot operate when the unit is connected to a computer.

(

page 6-a)

Cannot recharge the batteries.

• Recharging may take dozens of seconds to start when you use 

rechargeable batteries that had not been used for a long time.

Playback does not last long despite 

recharging.

• When playback using recharged batteries ends extremely fast, 

it means the battery is at the end of life. (Roughly speaking, 

rechargeable batteries can be refreshed about 300 times.)

Operation is not possible when “hold” 

appears on the display.

• The hold function is on. (

page 4-d)

“2006”, “12:00” flashes.

 

Set the time. (

page 3-a)

“EE:EE” is displayed. 

• This can occur after repeatedly recording and deleting files. 

  -Unlock all your files, then delete all folders to remedy this. 

 

(

page 3-d)

Available recording time does not increase 

correspondingly after deleting files.
There is no sound from the earphone 

or it is difficult to hear or noisy.

• Ensure the plug is inserted firmly.

• Wipe the plug clean.

Recording stops.

• VAS may be functioning. (

page 4-b)

“-- --” appears instead of the recording 

date.

• Set the time. (

page 3-a)

Playback speed is too fast or slow.

• Set the play speed to normal. (

page 5-c)

“FULL” appears.

• There are 99 files in the folder.

• There is no remaining recording time. 

  -Delete unneeded files. (

page 3-d)

No sound from the speaker.

• There is no sound when you have connected earphones.

Cannot delete a file or folder.

• The file is protected. (

page 3-d)

• The folder is already empty.

Cannot move a file.

• You cannot move files to folders that already contain 99 files.

• You cannot move files from A through D folder to the dictation folder. 

A recording disappeared.

• Recordings can disappear if the unit receives a shock (e.g. it is 

dropped), or the batteries go out during recording.

Cannot set a 

fi

 le to move.

• Settings for moving a 

fi

 le are cancelled if you adjust the playback 

speed while making the settings.

Cannot set timer recording.

• The timer covers 24 hours from the present time only.

• You cannot set a recording period longer than 24 hours using the timer.

• Set the time. (

page 3-a)

• You cannot set the timer if there is less than 1 minute of available 

recording time.

Timer recording does not work.

• The settings are cancelled if the batteries are removed and the 

clock settings are cleared.

• Timer recording does not work if the unit is used for playback or 

another operation at a set time.

Cannot use a battery that can be used 

on other equipment.

• This unit considers the battery as empty even if there is actually 

power left in it. This is to preserve the clock and other memory items.

Sound is distorted.

• Non-voice recordings such as music on CDs may become 

distorted in playback.

Sound is distorted when listening to the 

recorded audio with the stereo earphones.

• Lower the volume.

• Keep the stereo earphones and the microphone you are using separate.

The battery indicator 

fl

 ashes when you 

use the unit with the AC adaptor.

• Make sure batteries used are the speci

fi

 ed type.

• The battery indicator 

fl

 ashes during recording and playback 

when you use dry cell batteries.

I hear noises.

• Move the mobile telephone away from this unit when you use the 

two in the same area.

Voice Editing does not start or does 

not work correctly.

• Make sure that “PC” is on this unit’s display, and that this unit is 

recognized as a drive in Voice Editing.

 

Set the USB cable in and 

out of IC Recorder’s USB jack several times when the unit is not 

recognized as a drive.

• The connection may not work if you connect via a USB hub or a 

USB extension cable.

I used the “Dictation cord” supplied 

with the unit, but microphone 

sensitivity did not improve. Computer 

voice recognition level is still low.

• Adjust the volume on the IC Recorder. Depending on your 

computer, you may also be able to improve the sensitivity by 

reversing the “Straight mini plug” and the “L-shaped mini plug” 

connections.

Cannot successfully convert audio to 

text with Voice Editing. 

• Audio 

fi

 les in stereo contain sounds simultaneously made in the 

surroundings in addition to the speaker’s voice. These sounds 

cause voice recognition software to operate poorly. You should 

use IC Recorder in the dictation recording mode. You can make 

better recordings for voice recognition (monaural recordings) in 

this recording mode (

page 2-c). (Refer to the Voice Editing 

operating instructions (PDF 

fi

 le).)

Specifications

Product Service

Start Windows.

1

For the U.S.A.

 

Insert the included CD-ROM into your computer’s CD-ROM drive.

Fo r   C a n a d a

 Insert the included CD-ROM #1 into your computer’s CD-ROM drive.

The program installer starts automatically.

2

Click “Voice Editing Ver.1.0”.

Installation starts.
Follow on-screen instructions for any subsequent operations.
• The voice recognition engine and text to speech/Translation engine should start installing while Voice 

Editing is being installed. (Alternatively, you can install them afterwards.)

Fo r   C a n a d a

• Change the CD-ROM #1 for #2 according to the message that will appear in the middle of installation. 

Installation continues automatically.

• Change the CD-ROM #2 for #1 according to the message that will appear when the installation of #2 is complete.

3

Click “Finish” from the InstallShield Wizard Complete screen.

Selecting “Yes, I want to restart my computer now” automatically re-starts the computer and completes installation.

4

Double-click the “Voice Editing” icon on the desktop.
After double clicking, follow on-screen instructions.

Connecting a computer to IC Recorder

g

 Unit

•  Avoid using or placing this unit near sources of heat. Do not leave it in an automobile exposed to direct sunlight 

for a long period of time with doors and windows closed.

•  To avoid product damage, do not expose this product to rain, water or other liquids.

•  The unit’s speaker does not have magnetic shielding. Do not place the unit near televisions, personal 

computers, magnetized cards (bank cards, commuter passes) or other devices easily influenced by a magnet.

g

 Batteries

•  Do not peel off the covering on batteries and do not use the batteries if the covering has been peeled off.

•  Align the poles 

(

 and 

)

 correctly when inserting the batteries.

•  Do not mix different types of batteries or old and new batteries.

•  Remove the batteries if you do not intend to use the unit for a long time.

•  Do not throw into fire, short-circuit, disassemble or expose batteries to excessive heat.

•  Do not attempt to recharge dry cell batteries.

•  Battery mishandling can cause electrolyte leakage which can damage items the fluid contacts and may cause 

a fire. If electrolyte leaks from the batteries, consult your dealer. Wash thoroughly with water if electrolyte 

comes in contact with any part of your body.

•  Keep batteries out of reach of small children. Accidental swallowing of batteries can result in stomach and 

intestinal damage.

•  When carrying batteries in a pocket or bag, ensure no metal objects such as necklaces are placed together 

with them. Contact with metal may cause short-circuiting which can cause a fire. For safety, carry the 

rechargeable batteries in the battery carrying case.

g

 AC adaptor

This AC adaptor operates on AC between 100 V and 240 V.

But

•  In the U.S.A. and Canada, the AC adaptor must be connected to a 120 V AC power supply only.

•  When connecting to an AC supply outside of the U.S.A. or Canada, use a plug adaptor to suit the AC outlet 

configuration. Remove the plug adaptor from the household AC outlet when you do not use it.

•  With the appropriate outlet adaptor plug (not included), it is also possible to use it in other countries.
•  It is recommended to unplug the AC adaptor from the outlet when not in use for a prolonged period of time.

g

 Allergies

Discontinue use if you experience discomfort with the earphones or any other parts that directly contact your 

skin.

Continued use may cause rashes or other allergic reactions.

• When the installer does not automatically start
 

ӱ

ġ

From the “Start” menu click “Run”.

 

Ӳ

ġ

Type “

ɦ

:\Launcher\VEdV1Launcher.exe” and click “OK”.  

ġ ġ ɦ

 is the CD-ROM drive ID.

g

 Listening caution

Do not play your headphones or earphones at a high volume. Hearing experts 

advise against continuous extended play.

If you experience a ringing in your ears, reduce volume or discontinue use.

Do not use while operating a motorized vehicle. It may create a traffic hazard and is 

illegal in many areas.

You should use extreme caution or temporarily discontinue use in potentially hazardous situations.

Even if your headphones or earphones are the open-air type designed to let you hear outside sounds, don’t turn 

up the volume so high that you can’t hear what’s around you.

Sound can be deceiving. Over time your hearing “comfort level” adapts to higher volumes of sound. So what 

sounds “normal” can actually be loud and harmful to your hearing.

Guard against this by setting your equipment at a safe level BEFORE your hearing adapts.

To establish a safe level:

• Start your volume control at a low setting.

• Slowly increase the sound until you can hear it comfortably and clearly, and without distortion.

Once you have established a comfortable sound level:

• Leave it there.

EST. 1924

Limited Warranty (ONLY FOR U.S.A.)

Limited Warranty (ONLY FOR CANADA)

Panasonic Canada Inc.

PANASONIC/TECHNICS PRODUCT – LIMITED WARRANTY

Panasonic Canada Inc. warrants this product to be free from defects in material and workmanship and agrees 

to remedy any such defect for a period as stated below from the date of original purchase.

 

Technics Audio Product                                              One (1) year, parts and labour

 

Panasonic Audio & DVD Product                               One (1) year, parts and labour

 

Accessories including rechargeable batteries         Ninety (90) days

In-home Service will be carried out only to locations accessible by roads and within 50 km of an authorized 

Panasonic service facility.

LIMITATIONS AND EXCLUSIONS

This warranty does not apply to products purchased outside Canada or to any product which has been 

improperly installed, subjected to usage for which the product was not designed, misused or abused, damaged 

during shipping, or which has been altered or repaired in any way that affects the reliability or detracts from the 

performance, nor does it cover any product which is used commercially. Dry cell batteries are also excluded 

from coverage under this warranty.

This warranty is extended to the original end user purchaser only. A purchase receipt or other proof of date of 

original purchase is required before warranty service is performed.

THIS EXPRESS, LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, 

INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR 

PURPOSE.

IN NO EVENT WILL PANASONIC CANADA INC. BE LIABLE FOR ANY SPECIAL, INDIRECT OR 

CONSEQUENTIAL DAMAGES.

In certain instances, some jurisdictions do not allow the exclusion or limitation of incidental or consequential 

damages, or the exclusion of implied warranties, so the above limitations and exclusions may not be applicable.

WARRANTY SERVICE

FOR PRODUCT OPERATION ASSISTANCE, please contact: 

 

Our Customer Care Centre:       Telephone #:                        (905) 624-5505 

 

                                                  1-800 #:                                1-800-561-5505

 

                                                  Fax #:                                   (905) 238-2360

 

                                                  Email link:                             “Contact Us” on www.panasonic.ca 

FOR PRODUCT REPAIRS, 

please locate your nearest Authorized Servicentre at www.panasonic.ca:

 

Link: “Servicentres™ locator” under “Customer support”

Panasonic Factory Service:

                                

Richmond British Columbia                           Mississauga Ontario

                                Panasonic Canada Inc.                                 Panasonic Canada Inc.

                                12111 Riverside Way                                     5770 Ambler Drive

                                Richmond BC   V6W 1K8                              Mississauga ON  L4W 2T3

                                Tel:  (604) 278-4211                                      Tel:  (905) 624-8447

                                Fax: (604) 278-5627                                      Fax: (905) 238-2418

IF YOU SHIP THE PRODUCT TO A SERVICENTRE

Carefully pack and send prepaid, adequately insured and preferably in the original carton.

Include details of the defect claimed, and proof of date of original purchase.

USB cable 

(included)

Align the jack 

orientation

Insert straight in 

w i t h   t h e   a r r o w  

facing left

Slanted

Arrow side facing 

right

For assistance in the continental U.S.A. in obtaining repairs please ship the product to:

            

Panasonic Services Company- Customer Servicenter

             Suite B 4900 George McVay Drive

             McAllen, TX 78503

In Puerto Rico contact the Panasonic Puerto Rico, Inc.

             Tel. (787) 750-4300                           Fax. (787) 768-2910

When shipping the unit carefully pack and send it prepaid, adequately insured and preferably in the original 

carton. Include a letter detailing the complaint and provide a day time phone number where you can be reached.

IF REPAIR IS NEEDED DURING THE WARRANTY PERIOD THE PURCHASER WILL BE REQUIRED TO 

FURNISH A SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE, AMOUNT PAID 

AND PLACE OF PURCHASE, CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED 

WITHOUT SUCH PROOF OF PURCHASE.

Also, the purchaser will be responsible for shipping the unit to the above address.

In Canada, contact the Panasonic Canada Inc. Customer Care Centre at 905-624-5505, or visit the website 

(www.panasonic.ca), or an authorized Servicentre closest to you. 

For product information or assistance with product operation:
In the U.S.A., refer to “Customer Services Directory” (

page 10-b).

The serial number of this product can be found 

on the back of the cassette compartment cover or 

inside the battery compartment.

Please note it in the space provided below and 

keep as a permanent record of your purchase to 

aid identification in the event of theft.

MODEL NUMBER 

 

RR-US500 

SERIAL NUMBER 

 

 

Power requirement:

 

DC 2.4 V (2 AAA size rechargeable batteries)

 

DC 3.0 V (2 AAA size/LR03 batteries)

AC adaptor input:

 

AC 100 V to 240 V 50/60 Hz

Power output:

 

350 mW (max.)

Frequency response:

 

320 Hz to 5,300 Hz (HQ mode)

 

310 Hz to 3,500 Hz (FQ/SP mode)

S/N:

 

35 dB (Stereo HQ mode)

Output jack:

 

Earphone, ø 3.5 mm (1/8 in.); 0.6 mW + 0.6 mW 16 

Ϯ

Input jack:

 

Mic, ø 3.5 mm (1/8 in.); 0.56 mV plug in power

Speaker:

 

20 mm (1 3 /32 in.) 8 

Ϯ

Dimensions (W x H x D):

 Max 

dimensions;

 

34.3 mm x 119.3 mm x 16.1 mm (1 11/32 in. x 4 23/32 in. x 21/32 in.)

 Cabinet 

dimensions;

 

33.6 mm x 119 mm x 14.9 mm (1 5/16 in. x 4 11/16 in. x 19/32 in.)

Mass:

 

With rechargeable batteries;

 65 

g

 (2.29 oz.)

 Without 

batteries;

 40 

g

 (1.41 oz.)

Operational temperature range:

  0 °C to 40 °C (32 °F to 104 °F)

Rechargeable temperature range:

  5 °C to 40 °C (41 °F to 104 °F)

Recharging time:

 

approx. 3 hours

Memory capacity:

 128 

MB

Power consumed by the recharging cradle when the unit is not connected is 

0.2 W.

Batteries

Recording mode

Playback

Recording

Panasonic nickel-metal 

hydride rechargeable 

batteries

Stereo

HQ

8 hours

8 hours 30 minutes

FQ/SP

9 hours

10 hours 30 minutes

Monaural

HQ

8 hours 30 minutes

10 hours

FQ/SP

9 hours 30 minutes

12 hours 30 minutes

Panasonic alkaline 

batteries

Stereo

HQ

10 hours 30 minutes

11 hours 30 minutes

FQ/SP

13 hours

14 hours 30 minutes

Monaural

HQ

12 hours

14 hours

FQ/SP

13 hours 30 minutes

18 hours

Battery life:

  [When used at 25 °C (77 °F) on a flat, stable surface] 

 

The battery life may be less depending on the operating conditions.

g

 Connecting this unit to a computer with the USB cable

Connecting a computer to the recharging cradle housing IC Recorder

USB cable 

(included)

Align the jack 

orientation

Insert straight 

i n   w i t h   t h e  

arrow facing 

upward

Slanted

Arrow side facing 

downward

This unit cannot be operated.

Do not use such solvents as benzine, paint thinner and alcohol for cleaning.

•  Remove rechargeable batteries and unplug the AC adaptor from the outlet in advance.

•  Solvents may cause casing to deform and coating to go off.

•  Wipe dust and 

fi

 ngerprints off using a soft, dry cloth. Soak the cloth in water, wring it thoroughly and use it for 

cleaning when the unit is very dirty. Wipe moisture off with a dry cloth after removing tough dirt.

•  Do not use kitchen detergents or chemically-enhanced cleaning cloths.

Maintenance

The socket outlet shall be installed near the equipment and easily accessible. The mains plug of the power 
supply cord shall remain readily operable. To completely disconnect this apparatus from the AC Mains, 
disconnect the power supply cord plug from AC receptacle.

R B R C

N i - M H

T M

A nickel metal hydride battery that is recyclable powers the product you have purchased. 
Please call 1-800-8-BATTERY for information on how to recycle this battery.

Recording and operating problems may occur on some computer systems.
Please note that Panasonic and Panasonic dealers cannot be held liable for any lost audio data or other 
direct or indirect damage except in cases of intentional or gross negligence.

Marking sign is located on bottom of the unit.

Panasonic Consumer Electronics Company,

Division of Panasonic Corporation of North America

One Panasonic Way Secaucus, New Jersey 07094

Panasonic Puerto Rico, Inc.

Ave. 65 de Infantería, Km. 9.5

San Gabriel Industrial Park, Carolina, Puerto Rico 00985

Panasonic Portable Audio Products Limited Warranty

Limited Warranty Coverage

If your product does not work properly because of a defect in 

materials or workmanship, Panasonic Consumer Electronics 

Company or Panasonic Puerto Rico, Inc. (collectively 

referred to as “the warrantor”) will, for the length of the period 

indicated on the chart below, which starts with the date of 

original purchase (“warranty period”), at its option either 

(a) repair your product with new or refurbished parts, or (b) 

replace it with a new or a refurbished product. The decision to 

repair or replace will be made by the warrantor.

Product or Part Name

Parts

Labor

All Portable Audio Products 

except item listed below

One (1) Year One (1) Year

Rechargeable batteries (in 

exchange for defective item)

Ten (10) 

Days

Not 

applicable

During the “Labor” warranty period there will be no charge 

for labor. During the “Parts” warranty period, there will be 

no charge for parts. You must mail-in your pro duct during 

the warranty period. This Limited Warranty excludes both 

parts and labor for batteries, antennas, and cosmetic parts 

(cabinet). This warranty only applies to products purchased 

and serviced in the United States or Puerto Rico. This 

warranty is extended only to the original purchaser of a new 

product which was not sold “as is”.

Mail-In Service 

For assistance in the continental U.S.A. in obtaining repairs 

please ship the product to:

 Panasonic 

Services 

Company

 Customer 

Servicenter

 Suite 

B

 

4900 George McVay Drive

 McAllen, 

TX 

78503 

For assistance in Puerto Rico call Panasonic Puerto Rico, 

Inc. (787)-750-4300 or fax (787)-768-2910.

When shipping the unit carefully pack and send it prepaid, 

adequately insured and preferably in the original carton. 

Include a letter detailing the complaint and provide a day time 

phone number where you can be reached.

IF REPAIR IS NEEDED DURING THE WARRANTY PERIOD 

THE PURCHASER WILL BE REQUIRED TO FURNISH A 

SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE 

OF PURCHASE. AMOUNT PAID AND PLACE OF PURCHASE. 

CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY 

UNIT RECEIVED WITHOUT SUCH PROOF OF PURCHASE.

Limited Warranty Limits And Exclusions

This warranty ONLY COVERS failures due to defects in materials 

or workmanship, and DOES NOT COVER normal wear and tear 

or cosmetic damage. The warranty ALSO DOES NOT COVER 

damages which occurred in shipment, or failures which are caused 

by products not supplied by the warrantor, or failures which result 

from accidents, misuse, abuse, neglect, mishandling, misapplication, 

alteration, faulty installation, set-up adjust ments, misadjustment 

of consumer controls, improper maintenance, power line surge, 

lightning damage, modification, introduction of sand, humidity or 

liquids, commercial use such as hotel, office, restaurant, or other 

business or rental use of the product, or service by anyone other 

than a Factory Servicenter or other Authorized Servicer, or damage 

that is attributable to acts of God.

THERE ARE NO EXPRESS WARRANTIES EXCEPT AS 

LISTED UNDER “LIMITED WARRANTY COVERAGE”. 

THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR 

CONSEQUENTIAL DAMAGES RESULTING FROM THE USE 

OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF 

THIS WARRANTY.

 (As examples, this excludes damages for lost 

time, travel to and from the servicer, loss of or damage to media 

or images, data or other memory or recorded content. The items 

listed are not exclusive, but are for illustration only.) 

ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE 

WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE 

PERIOD OF THE LIMITED WARRANTY.

Some states do not allow the exclusion or limitation of incidental 

or consequential damages, or limitations on how long an implied 

warranty lasts, so the exclusions may not apply to you.

This warranty gives you specific legal rights and you may also 

have other rights which vary from state to state. If a problem with 

this product develops during or after the warranty period, you may 

contact your dealer or Servicenter. If the problem is not handled 

to your satisfaction, then write to the warrantor’s Consumer Affairs 

Department at the addresses listed for the warrantor.

PARTS AND SERVICE, WHICH ARE NOT COVERED BY 

THIS LIMITED WARRANTY, ARE YOUR RESPONSIBILITY.

Customer Services Directory

Obtain Product Information and Operating Assistance; 
locate your nearest Dealer or Servicenter; purchase Parts and 
Accessories; or make Customer Service and Literature requests 
by visiting our Web Site at:

http://www.panasonic.com/consumersupport

or, contact us via the web at:

http://www.panasonic.com/contactinfo

You may also contact us directly at:
1-800-211-PANA (7262),
Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST.

For hearing or speech impaired TTY users, TTY: 1-877-833-8855

Accessory Purchases

For hearing or speech impaired TTY users, TTY: 1-866-605-1277

Service in Puerto Rico

Panasonic Puerto Rico, Inc.
Ave. 65 de Infantería, Km. 9.5, San Gabriel Industrial Park, 
Carolina, Puerto Rico 00985
Phone (787)750-4300, Fax (787)768-2910

Purchase Parts, Accessories and Instruction Books online 
for all Panasonic Products by visiting our Web Site at: 

http://www.pasc.panasonic.com

or, send your request by E-mail to: 

[email protected]

You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only) 
(Monday – Friday 9 am to 8 pm, EST.)
Panasonic Services Company
20421 84th Avenue South, Kent, WA 98032
(We Accept Visa, MasterCard, Discover Card, American 
Express, and Personal Checks)

-If you see this symbol-

Information on Disposal in other Countries outside the European Union

This symbol is only valid in the European Union. 
If you wish to discard this product, please contact your local authorities or dealer and ask for the 
correct method of disposal.

Translation (interpreter) results are merely one example of translation (interpreter), and accuracy cannot be 
guaranteed. We cannot be liable for the translation (interpreter) results in any way. Additionally, please refrain from 
publishing, selling, or distributing unedited translation (interpreter) results, which may violate copyright law.

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