Panasonic KXTG8521E Operating Instructions Manual Download Page 53 | Manualshive

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Useful Information

53

Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333

Making/answering calls, intercom

Problem

Cause/solution

_

is displayed.

L

The handset is too far from the base unit. Move closer.

L

The base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.

L

The handset is not registered to the base unit. Register
it (page 31).

L

Activating one touch eco mode reduces the range of
the base unit in standby mode. If required, turn eco
mode off (page 14).

Noise is heard, sound
cuts in and out.

L

You are using the handset or base unit in an area with
high electrical interference. Re-position the base unit
and use the handset away from sources of
interference.

L

Move closer to the base unit.

L

If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit
and the telephone line jack. Contact your DSL/ADSL
provider for details.

L

Unplug the base unit’s AC adaptor to reset the unit and
turn off the handset. Reconnect the adaptor, turn on
the handset and try again.

Sound quality seems
to be getting worse.

L

You have registered a handset that is not
recommended (page 4). The clearest sound quality is
only possible by registering the recommended
handset.

The handset does not
ring.

L

The ringer volume is turned off. Adjust ringer volume
(page 24).

L

Night mode is turned on. Turn it off (page 28).

The base unit does not
ring.

L

The ringer volume is turned off. Adjust ringer volume
(page 24).

I cannot make a call.

L

The handset is too far from the base unit. Move closer
and try again.

L

Another unit is in use. Wait and try again later.

L

Answering system is being used. Wait and try again
later.

L

You dialled a call restricted number (page 30).

L

The key lock feature is turned on. Turn it off (page 18).

TG8521E(e).book Page 53 Wednesday, March 17, 2010 3:39 PM

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Summary of Contents for KXTG8521E

Page 1: ...st subscribe to the appropriate service offered by your service provider telephone company Before initial use see Getting Started on page 9 Please access our online customer survey http panasonic net pcc tel q Operating Instructions Model No KX TG8521E Digital Cordless Answering System KX TG8522E KX TG8523E KX TG8524E Model shown is KX TG8521 TG8521E e book Page 1 Wednesday March 17 2010 3 39 PM ...

Page 2: ...g 28 Registering a unit 31 Caller ID Service Using Caller ID service 33 Caller list 34 SMS Short Message Service Using SMS 35 Turning SMS on off 35 Storing SMS message centre numbers 35 Registering mailboxes 36 Sending a message 36 Receiving a message 37 Other settings 38 Answering System Answering system 40 Turning the answering system on off 40 Greeting message 41 Listening to messages using the...

Page 3: ...r comes attached to the handset 3 PNLC1012ZB Black PNLC1010ZM1 Metallic grey Series Model No Base unit Handset Part No Part No Quantity KX TG8521 series KX TG8521 1 KX TG8521 KX TGA850 1 KX TG8522 KX TG8521 KX TGA850 2 KX TG8523 KX TG8521 KX TGA850 3 KX TG8524 KX TG8521 KX TGA850 4 No Accessory item Part number Quantity KX TG8521 KX TG8522 KX TG8523 KX TG8524 1 AC adaptor PQLV219EW or PQLV219EZ 1 ...

Page 4: ...th ease and confidence by phoning our Customer Care Centre Monday Thursday 9 00am 5 30pm Friday 9 30am 5 30pm Excluding public holidays L Or go on line through our Internet Accessory ordering application at www pas europe com L Most major credit and debit cards accepted L All enquiries transactions and distribution facilities are provided directly by Panasonic U K Ltd Accessory item Model number R...

Page 5: ... in compliance with the essential requirements and other relevant provisions of Radio Telecommunications Terminal Equipment R TTE Directive 1999 5 EC Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting http www doc panasonic de Contact to Authorised Representative Panasonic Testing Centre Panasonic Marketing Europe GmbH Win...

Page 6: ...ulled bent or placed under heavy objects Operating safeguards L Unplug the product from power outlets before cleaning Do not use liquid or aerosol cleaners L Do not disassemble the product L Do not spill liquids detergents cleansers etc onto the telephone line cord plug or allow it to become wet at all This may cause a fire If the telephone line cord plug becomes wet immediately pull it from the t...

Page 7: ...teries indicated in this manual Do not dispose of batteries in a fire They may explode Check with local codes for possible special disposal instructions SAVE THESE INSTRUCTIONS For best performance Base unit location avoiding noise The base unit and other compatible Panasonic units use radio waves to communicate with each other L For maximum coverage and noise free communications place your base u...

Page 8: ...aste handling For more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the items Penalties may be applicable for incorrect disposal of this waste in accordance with national legislation For business users in the European Union If you wish to discard electrical and el...

Page 9: ...d batteries L Confirm correct polarities S T Battery charge Charge for about 7 hours L When the batteries are fully charged the charge indicator goes off and Fully charged is displayed 220 240 V AC 50 60 Hz Hook To telephone line DSL ADSL filter Click Press plug firmly Correct Wrong Use only the supplied telephone line cord 220 240 V AC 50 60 Hz Hooks L When the language selection is displayed see...

Page 10: ...L Avoid touching the battery ends S T or the unit contacts Note for battery charge L It is normal for the handset to feel warm during charging L Clean the charge contacts of the handset base unit and charger with a soft and dry cloth once a month Clean more often if the unit is exposed to grease dust or high humidity Battery level Panasonic Ni MH battery performance supplied batteries Note L It is...

Page 11: ...features 2 soft keys and the centre of the navigator key By pressing a soft key or the centre of the navigator key you can select the feature shown directly above it on the display B Navigator key V or Scroll through various lists and items or V Adjust the receiver or speaker volume while talking y Caller list View the caller list R Redial View the redial list L As all multiple items cannot be dis...

Page 12: ...n hold L When flashing rapidly An incoming call is now being received y Missed call 1 page 33 i The base unit transmission power is set to Low page 14 k The key backlight is off page 25 u L When displayed next to the battery icon Answering system is on page 40 L When displayed with a number New messages have been recorded page 42 d Answering system answers calls with a greeting message and caller ...

Page 13: ...24 hour or 12 hour clock format page 14 H Places a call on hold page 47 n Opens the phonebook Allows you to edit phone numbers page 30 34 m Adds new entry page 19 30 k Displays the phonebook search menu Turns the key lock feature off page 18 Item Meaning Selects a character entry mode t Selects categories or handsets page 29 30 0 Plays a message O Stops recording or playback I Stores phone numbers...

Page 14: ...r and minute Example 9 30 0 9 3 0 L You can select 24 hour or 12 hour clock format AM or PM by pressing 4 M i ic Note L To correct a digit press or to move the cursor to the digit then make the correction L The date and time may be incorrect after a power failure In this case set the date and time again One touch eco mode The ECO R button on the handset enables you to activate the eco function wit...

Page 15: ...honebook list caller list and redial list Select the desired setting Multi Items Multiple entries all menu icons are shown on one screen at a time Single Item An entry a menu icon is shown on one screen in large characters at a time The default setting is Multi Items Using soft key Temporarily switching the display mode You can temporarily switch the display mode by pressing A shown when viewing t...

Page 16: ...edials multiple times While the handset is waiting to redial the ringer indicator flashes To cancel press ic Erasing a number in the redial list 1 j right soft key or R 2 V Select the desired phone number i W 3 V Yes i M i ic Pause for PBX long distance service users A pause is sometimes required when making calls using a PBX or long distance service When storing a calling card access number and o...

Page 17: ... the same line page 10 you can also take the call by lifting its handset Mute While mute is turned on you can hear the other party but the other party cannot hear you 1 Press 1 during conversation L 1 flashes 2 To return to the conversation press 1 again Recall flash ECO R allows you to use the special features of your host PBX such as transferring an extension call or accessing optional telephone...

Page 18: ... an existing outside call To join the conversation press C when the other handset is on an outside call Note L A 2nd handset cannot join an outside call that is being recorded page 18 L To prevent other users from joining your conversations with outside callers turn the privacy mode on page 25 Key lock The handset can be locked so that no calls or settings can be made Incoming calls can be answere...

Page 19: ...ry features are available for Caller ID subscribers page 33 Changing category names 1 n left soft key i 1 2 V Category i M 3 V Select the desired category i M 4 V Category Name i M 5 Edit the name 10 characters max page 48 i M i ic Finding and calling a phonebook entry Scrolling through all entries 1 n left soft key 2 V Select the desired entry L You can scroll through the phonebook entry by press...

Page 20: ...e 19 i 1 2 V Speed Dial i M 3 V Select the desired dial key number i M L Where a dial key is already being used for speed dialling Q is displayed next to the dial key number If you select this dial key you can overwrite the previous assignment 4 M i ic Making a call using a speed dial key 1 Press and hold the desired speed dial key 1 to 9 L You can view other speed dial assignments by pressing V o...

Page 21: ...ing an entry 1 Find the desired entry page 19 i 1 2 V Copy i M 3 V Select the handset you want to send the phonebook entry to i M L When an entry has been copied Completed is displayed L To continue copying another entry V Yes i M i Find the desired entry i M 4 ic Copying all entries 1 n left soft key i 1 2 V Copy All i M 3 V Select the handset you want to send the phonebook entry to i M L When al...

Page 22: ... main menu i M 3 Press V or to select the desired item in sub menu 1 i M L In some cases you may need to select from sub menu 2 i M 4 Press V or to select the desired setting i M L This step may vary depending on the feature being programmed L To exit the operation press ic Note L See page 24 for the default settings Main menu Sub menu 1 Sub menu 2 Page Caller List j 34 Answer System I Message Lis...

Page 23: ...8 Time Adjustment 1 Initial Setup U Ringer Setup Ringer Volume Handset Base Unit 1 Ringtone Night Mode On Off Start End Ring Delay Select Category 28 Time Settings Set Date Time 1 14 Memo Alarm 28 Time Adjustment 1 Handset Name 29 Caller Barred 1 29 Eco Setup Transmission Power 1 14 Display Setup Wallpaper Display Colour Display Mode 15 Key Backlight LCD in charging Contrast Main menu Sub menu 1 S...

Page 24: ...s Initial Setup U Keytones Call Restrict 1 30 Auto Talk 17 Line Setup Recall Flash 1 17 Privacy Mode 1 Base Unit PIN 1 30 Repeater Mode 1 32 Register Register H set 31 Select Base 32 Language Display 14 Feature Code Setting System 1 Page Caller List 2 1 3 34 Intercom 2 7 4 47 Set Date Time 1 0 1 r 14 Memo Alarm 7 2 0 1 Alarm1 2 Alarm2 3 Alarm3 28 Time Adjustment 2 2 2 6 1 Caller ID 0 Manual r Ring...

Page 25: ...r1 5 Colour1 Display Mode 1 9 2 1 Multi Items 0 Single Item 15 Key Backlight 2 7 6 1 On 0 Off LCD in charging 7 LCD backlight 1 9 1 1 On 0 Off Contrast Display contrast 1 4 5 1 6 Contrast 1 6 Contrast 3 Keytones 8 1 6 5 1 On 0 Off Call Restrict 2 5 6 r 30 Auto Talk 9 2 0 0 1 On 0 Off 17 Recall Flash 10 1 2 1 0 900 msec 1 700 msec 2 600 msec 3 400 msec 4 300 msec 5 250 msec 200 msec 160 msec 6 110 ...

Page 26: ...sg 3 2 4 42 Erase All Msg 3 2 5 r 43 Start REC Record greeting 3 0 2 r 41 Play Greeting 3 0 3 41 Default Reset to pre recorded greeting 3 0 4 r 41 Number of Rings 2 1 1 4 Rings r 44 Recording Time 3 0 5 3 Minutes r 45 Remote Code 3 0 6 r 43 Call Screening 3 1 0 On 40 Answer On 3 2 7 r 40 Answer Off 3 2 8 r 40 Feature Code Setting System 1 Page SMS 3 5 0 35 Message Centre1 3 5 1 r 35 Message Centre...

Page 27: ...r has already hung up You may either hear a dial tone or no one on the line when you answer the call 5 The preset melodies in this product are used with permission of 2009 Copyrights Vision Inc 6 You can set the wallpaper to display with or without date and time The default setting is with date and time displayed 7 You can set the handset display backlight while on charge On Backlight is on dimmed...

Page 28: ...or charger L When the handset is in use the alarm will not sound until the handset is in standby mode Night mode Night mode allows you to select a period of time during which the handset will not ring for outside calls This feature is useful for time periods when you do not want to be disturbed for example while sleeping Night mode can be set for each handset Using the phonebook s category feature...

Page 29: ...ories i t L Q is displayed next to the selected category numbers L To cancel a selected category press t again Q disappears 3 M i ic Note L You can also select the categories in step 2 as follows Press 1 to 9 i M Changing the handset name Each handset can be given a customised name Bob Kitchen etc This is useful when you make intercom calls between handsets You can also select whether or not the h...

Page 30: ...phone number i M i ic To erase a number W i V Yes i M i ic Note L When editing press the desired dial key to add to erase Changing the base unit PIN Personal Identification Number Important L If you change the PIN please make note of your new PIN The unit will not reveal the PIN to you If you forget your PIN see page 52 1 1 centre of navigator key i 1 3 2 2 Enter the current 4 digit base unit PIN ...

Page 31: ...ooks for another base unit to make or receive calls A base unit and the handsets it communicates with is called a radio cell Note L Calls are disconnected when the handset moves from one radio cell to another Registering a handset to a base unit The supplied handset and base unit are pre registered If for some reason the handset is not registered to the base unit for example _ is displayed even wh...

Page 32: ...o cancel i M 3 V Yes i M L A confirmation tone sounds L The handset does not beep when cancelling its own registration 4 ic Cancelling a base unit A handset can cancel a base unit that it is registered to This allows the base unit to end its wireless connection with the system 1 1 centre of navigator key i 1 3 9 2 V Select the base unit you want to cancel i M 3 V Yes i M i ic Note L To register a ...

Page 33: ...en when there are unviewed missed calls y disappears from the standby display if the following operation is performed by one of the registered handsets Being replaced on the base unit or charger Pressing ic Phonebook name display When caller information is received and it matches a phone number stored in the phonebook the stored name in the phonebook is displayed and logged in the caller list Cate...

Page 34: ...all back press C To exit press ic Note L If the entry has already been viewed or answered Q is displayed even if it was viewed or answered using another handset L If the call matches an entry in the call barred list the number is logged with 7 page 29 Editing a caller s phone number before calling back 1 y 2 V Select the desired entry i M L You can see the detailed information about the caller by ...

Page 35: ...ge 38 register each private mailbox with BT Text page 36 Note L A total of 47 messages at 160 characters message in all mailboxes added together can be saved Total number may be more than 47 if length of messages is less than 160 characters message L If the unit is connected to a PBX system you may not be able to use SMS features Turning SMS on off The default setting is On 1 1 centre of navigator...

Page 36: ...phone number i M 2 times To use the caller list y i V Select the party i M 2 times To use the phonebook n i V Select the phonebook entry i M 2 times L If you wish to send the message to the other party s mailbox enter the other party s mailbox number after the destination phone number Example The other party s phone number is 123456 and their mailbox number is 1 Enter 1234561 6 To save the message...

Page 37: ...ssage i M 5 1 i V Erase i M L To erase all messages in the selected mailbox select Erase All i M 6 V Yes i M i ic Receiving a message When an SMS message is received Receiving SMS Message is displayed a tone is heard if the handset ringer is turned on h is displayed with the total number of new unread SMS messages Reading a received message 1 1 centre of navigator key i X i M 2 To access the publi...

Page 38: ... message press 1 2 V Edit Call i M 3 Edit the number i C Other settings Creating private mailboxes Private mailboxes can be used for sending and receiving SMS messages Each private mailbox is password protected 1 1 centre of navigator key i 3 5 3 2 V Select the desired new mailbox number Mailbox1 to Mailbox6 i M 3 Enter a name for the mailbox 5 characters max page 48 i M 4 Enter a 4 digit password...

Page 39: ... only Store your PBX line access number 4 digits max so that SMS messages are sent properly When sending SMS messages to entries in the phonebook or redial list the PBX line access number is deleted The default setting is Off 1 1 centre of navigator key i 3 5 6 2 V On i M 3 Enter your PBX line access code and a dialling pause if necessary i M i ic TG8521E e book Page 39 Wednesday March 17 2010 3 3...

Page 40: ...hen the answering system is turned on L When the message memory becomes full If you use the pre recorded greeting message the unit automatically switches to another pre recorded greeting message asking callers to call again later If you recorded your own greeting message the same message is still announced to callers even though their messages are not recorded Turning the answering system on off T...

Page 41: ...Only callers messages are not recorded and the unit plays a different pre recorded greeting message asking callers to call again Resetting to a pre recorded greeting message If you want to use a pre recorded greeting message once you record your own greeting message you need to erase your own greeting message 1 1 centre of navigator key i 3 0 4 2 M i ic Playing back the greeting message 1 1 centre...

Page 42: ...f navigator key i 3 2 9 2 V Select the desired item from the message list i 0 L You can erase the selected message as follows W i V Yes i M 3 When finished press ic Note L If the item has already been heard Q is displayed even if it was heard using another handset L Message is displayed in the message list for any recorded conversations or if the unit cannot receive caller information Operating th...

Page 43: ...to listen to messages or change answering system settings The unit s voice guidance prompts you to press certain dial keys to perform different operations Remote access code A 3 digit remote access code must be entered when operating the answering system remotely This code prevents unauthorised parties from listening to your messages remotely Important L In order to operate the answering system re...

Page 44: ... on the answering system remotely If the answering system is off you can turn it on remotely 1 Dial your phone number from a touch tone phone 2 Let the phone ring 20 times L A long beep is heard 3 Enter your remote access code within 10 seconds after the long beep L The greeting message is played back L You can either hang up or enter your remote access code again and begin remote operation page 4...

Page 45: ...pany cannot do this Set this unit s Number of Rings setting so that this unit s answering system answers calls before the voice mail service of your service provider telephone company does It is necessary to check the number of rings required to activate the voice mail service provided by your service provider telephone company before changing this setting Change the number of rings of the voice m...

Page 46: ...ce provider telephone company not your telephone When you have new messages 6 is displayed on the handset if message indication service is available Please contact your service provider telephone company for details of this service Important L If 6 still remains on the display even after you have listened to new messages turn it off by pressing and holding for 2 seconds L To use the voice mail ser...

Page 47: ...ress it again or ic on the handset Transferring calls conference calls Outside calls can be transferred between 2 handsets in the same radio cell 2 handsets in the same radio cell can have a conference call with an outside party 1 During an outside call press 4 to put the call on hold 2 V Select the desired unit i M 3 Wait for the paged party to answer L If the paged party does not answer press to...

Page 48: ...ey If you do not press any dial key within 5 seconds after entering a character the character is fixed and the cursor moves to the next space Character entry modes The available character entry modes are Alphabet ABC Numeric 0 9 Greek F Extended 1 G Extended 2 H and Cyrillic I For SMS messages Alphabet ABC Numeric 0 9 Greek F and Extended 1 G modes are available When in these entry modes except Nu...

Page 49: ...Extended 1 character table N L The following are used for both uppercase and lowercase Extended 2 character table O Not available for SMS L The following are used for both uppercase and lowercase Cyrillic character table P Not available for SMS TG8521E e book Page 49 Wednesday March 17 2010 3 39 PM ...

Page 50: ... Incomplete L The receiver s phonebook memory is full Erase the unwanted phonebook entries from the other handset the receiver and try again Invalid Number L You tried to send an SMS message to a phone number saved in the phonebook caller list or redial list that is over 20 digits long Memory Full L The phonebook memory is full Erase unwanted entries page 20 L Message memory is full Erase unwanted...

Page 51: ...been registered to the base unit Register the handset page 31 The handset display is blank or dark L The handset is in screen saver mode page 14 Activate the handset display again by pressing or when on a call pressing ic at all other times L LCD in charging is set to Off while on charge Change the setting page 25 L The handset is not turned on Turn the power on page 14 I cannot hear a dial tone L...

Page 52: ...t page 32 L The maximum number of handsets 6 is already registered to the base unit Cancel unused handset registrations from the base unit page 32 L You entered the wrong PIN If you forget your PIN see I cannot remember the PIN page 52 I cannot remember the PIN L Change the PIN using the following method 1 1 centre of navigator key i 1 3 2 2 7 0 0 0 3 Enter the new 4 digit base unit PIN i M i ic P...

Page 53: ...tween the base unit and the telephone line jack Contact your DSL ADSL provider for details L Unplug the base unit s AC adaptor to reset the unit and turn off the handset Reconnect the adaptor turn on the handset and try again Sound quality seems to be getting worse L You have registered a handset that is not recommended page 4 The clearest sound quality is only possible by registering the recommen...

Page 54: ...th this unit Disconnect the other equipment and try again Caller information is slow to display L Depending on your service provider telephone company the unit may display the caller s information at the 2nd ring or later L Move closer to the base unit Time on the unit has shifted L Incorrect time information from incoming Caller ID changes the time Set the time adjustment to Manual off page 24 Th...

Page 55: ...rror occurred while sending the message Try again E0 is displayed L Your phone number is permanently withheld or you have not subscribed to the appropriate service Contact your service provider telephone company Problem Cause solution The unit does not record new messages L The answering system is turned off Turn it on page 40 L The message memory is full Erase unwanted messages page 42 L The reco...

Page 56: ... remote access code If you have forgotten your remote access code enter the remote access code setting to check your current code page 43 L Press each key firmly L The answering system is turned off Turn it on page 44 Problem Cause solution Liquid or other form of moisture has entered the handset base unit L Disconnect the AC adaptor and telephone line cord from the base unit Remove the batteries ...

Page 57: ...9 8333 Belt clip Wall mounting Note L Make sure that the wall is strong enough to support the weight of the unit To attach To remove Base unit Charger Hook Screws Not supplied 57 mm Hooks 25 mm Screws Not supplied TG8521E e book Page 57 Wednesday March 17 2010 3 39 PM ...

Page 58: ...e technical and or safety standards required in the country where this product is used or to damage occurred during transit to or from the purchaser 4 If at any time during the guarantee period any part or parts of the product are replaced with a part or parts not supplied or approved by us or of an objective quality safe and suitable for the product or the product has been dismantled or repaired ...

Page 59: ...type 11 D Date and time 14 Direct command 24 Display Colour 25 33 Contrast 25 Display mode 15 Language 14 LCD backlight 25 Wallpaper 25 E Eco mode 14 Error messages 50 H Handset Deregistration 32 Locator 47 Name 29 Registration 31 Hold 17 I Incoming call barring 29 Intercom 47 K Key lock 18 Keytones 25 M Making calls 16 Memo alarm 28 Missed calls 33 Mute 17 N Night mode 28 P Pause 16 Phonebook 19 ...

Page 60: ...cord is connected 3 Use rechargeable Ni MH batteries Alkaline Manganese Ni Cd batteries CANNOT be used 4 Read troubleshooting page in the Operating Instructions If your product is not working properly IMPORTANT If you still have any problems please call the Panasonic DECT Helpline 0844 844 3898 U K 01289 8333 Rep of Ireland or contact us through our website www panasonic co uk Sales Department Pan...

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