Troubleshooting
Please check the troubleshooting procedure before requesting a repair.
PROBLEM
CAUSE
SOLUTION
PROBLEM
CAUSE
SOLUTION
General Failure
Please plug and unplug from the power source. (Do this a few times).
Please wait at least one minute before you again plug the device to the power source.
Please provide your number and broadband product/s.
No ringer sound
Ethernet cable is disconnected.
AC adapter is disconnected.
Did you change the volume settings?
Did you change the settings on the display?
Please check the connection of the Ethernet
cable.
Please check the connection of the AC adapter.
Please adjust the volume on the volume button.
Revert the changed settings. Disconnect the
Revert the changed settings. Disconnect the
Ethernet cable (Please reboot).
Call is interrupted by noise
Are there any abnormalities in the
network environment?
Please check your network environment.
Initialization Method
Initialization Method
Initialization method will erase all existing data in your device. You must set all the required
information to start initializing your service again.
Initialization Method
1. In the device, press
Setting
button, use [
▲
] and [
▲
] silver buttons to navigate between screens.
Press [
▲
] and [
▲
] buttons several times. Specify
Initialization Method
.
(Restore Factory Setting) ….. All settings will be cleared.
(Restore Factory Setting) ….. All settings will be cleared.
(IP Initialization Setting) .…. Unique Setting will only be cleared.
2. The phone device will automatically restart. Setting is initializing.
Please check the website for frequently asked questions (FAQ).
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