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Panasonic KX-TVS751, Installation Manual

The Panasonic KX-TVS751 is a versatile communication system designed for businesses. To get started with this feature-packed device, download the comprehensive installation manual from our website for free. Explore detailed instructions and setup guides to maximize the performance of your Panasonic KX-TVS751.

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Summary of Contents for KX-TVS751

Page 1: ...Please red this munud before connecting the Voice Processing System MODEL KX TVS751KX TVS100 KX TVS75 KX TVS1 00 PSQX104OZA K0595CKO ...

Page 2: ...line until the trouble has been repaired by an authorized Panasonic Factory Service Center If the telephone does not operate properly chancesare that the trouble is in the telephone system and not in the unit l Do not use benzine thinner or the like or any abrasive powder to clean the cabinet Wipe it with a soft cloth l Do not drop this unit to avoid the damage to the hard disk WARNING TO PREVENT ...

Page 3: ...ing These openings must not be blocked or covered The openings should never be blocked by placing the product on the bed sofa rug or other similar surface This product should never be placed near or over a radiator or heat register This product should not be placed in a built in installation unless proper ventilation is provided 7 This product should be operated only from the type of power source ...

Page 4: ...t and refer servicing to qualified service personnel under the following conditions A When the power supply cord or plug is damaged or frayed B If liquid has been spilled into the product C If the product has been exposed to rain or water D If the product does not operate normally by following the operating instructions Adjust only those controls that are covered by the operating instructions beca...

Page 5: ...wever where prior notice is not practical the telephone company may temporarily discontinue service forthwith if such action is reasonablein the circumstances In case of such unnotified temporary discontinuance of service the telephone company shall a Promptly notify the customer of such temporary discontinuance of service b Afford the customer the opportunity to correct the situation which gave r...

Page 6: ...ent generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which casethe user will be required to correct the interference at his own expense Ringer Equivalence No REN The REN is us...

Page 7: ...rmation about the programming required conditions and related features Chapter 4 System Administrator s Guide explains terminal based programming through the System Administrator Interface Chapter 5 System Manager s Guide explains telephone based programming through the System Manager Mailbox Chapter 6 Message Manager s Guide explains message management recording system prompts and company greetin...

Page 8: ... any touch tone telephone Subscribers can also access various features of the VPS by accessing their own mailboxes Outside callers who do not have their mailboxes They can select a mailbox to leave a message by pressing DTMF keypad of their telephone As to rotary callers they can be automatically sent to the General Delivery Mailbox or the operator A storage place for messages on the VPS A Subscri...

Page 9: ...PU Card 2 5 2 1 3 Hard Disk Drive 2 6 2 2 Installation 2 7 2 2 1 Preparation 2 7 2 2 2 System Expansion TVS100 Only 2 8 2 2 3 Extension Connection 2 12 2 2 4 Data Terminal or Printer Connection 2 l 5 2 2 5 Power Cable Connection 2 18 Chapter 3 Detailed Feature and Service Descriptions A Alternate Extension Group 3 3 Auto Configuration D PITS Only 3 3 Au to Forwarding 3 3 Automated Attendant Servic...

Page 10: ...rvice 3 22 External Message Delivery Status 3 24 F Fax Management 3 24 G Group Distribution List Personal 3 25 Group Distribution List System 3 25 H Hold 3 26 Holiday Service 3 26 I Inband 3 26 Incomplete Call Handling Service 3 29 Intercom Paging D PITS Only 3 30 Interview Service 3 31 L Live Call Screening D PITS Only 3 32 Logical Extension All Calls Transfer to Mailbox 3 33 M Mailbox 3 33 Mailb...

Page 11: ... 3 52 Selection Menu 3 52 Service Access Commands 3 53 Special Feature Authorization 3 53 System Clock 3 54 System Reports 3 54 Two Way Recording D PITS Only 3 55 Utility Commands 3 56 Voice Mail Service 3 56 Voice Prompts 3 58 Chapter 4 System Administrator s Guide 4 1 System Administrator s Function 4 2 4 2 Using the Interface 4 4 4 2 1 Keyboard Operation 4 4 4 2 2 Programming Guidance 4 5 4 3 S...

Page 12: ...2 Day Service 4 57 4 5 5 3 Holiday Setting 4 58 4 5 5 4 Daylight Saving Time 4 6 1 4 5 5 5 Prompt Setting 4 62 4 5 5 6 Other Parameters 4 63 4 5 6 Hardware Settings 4 76 4 5 6 1 RS 232C Parameters 4 76 4 5 6 2 Port Setting 4 77 4 5 6 3 PBX Interface Parameters 4 78 Chapter 5 SystemManager s Guide 5 1 System Manager s Function 5 2 5 2 Accessing the System Manager s Mailbox 5 3 5 3 Setting up Mailbo...

Page 13: ...6 7 6 4 1 Setting Message Waiting Lamp Status 6 7 6 4 2 Setting Notification by Calling Status 6 7 6 4 2 1 Setting Device Status 6 7 6 4 2 2 Assigning Notification Numbers 6 8 6 5 Customizing the Message Manager s Mailbox 6 10 6 5 1 Message Manager s Password 6 10 6 5 2 Operator s Extensions 6 10 6 6 Setting the System Clock 6 11 6 7 Recording Company Messages 6 7 1 Recording Company Greetings 6 7...

Page 14: ...ice Menu Access Count Clear CCLR 7 11 7 1 13 Message Waiting Lamp Retry Times MWL I 7 12 7 1 14 Setting Minimum Recording Length MRL 7 12 7 1 15 Modified Prompt List MPLT 7 13 7 1 16 Utility Command List HELP 7 l 4 7 1 17 Quick Setup QSET 7 14 7 2 System Reports 7 15 7 2 1 Mailbox Assignments 7 15 7 2 2 COS Class of Service Assignments 7 16 7 2 3 System Service Report 7 17 7 2 4 Call Account Repor...

Page 15: ... of the Voice Processing System VPS Contents 1 1 Introduction 1 2 1 2 Call Services 1 4 1 3 Other Features 1 7 1 4 Outline Caller Handling 1 9 1 5 Configuration l 10 1 6 Guidelines for Preparation l 11 1 7 Mailbox Management l 15 1 8 System Diagnosis 1 17 ...

Page 16: ...e accurate services Whether you are out of the office on the phone or just unavailable to answer the phone the VPS handles all your calls accordingly For example trans ferring to an extension directly paging over the intercom system taking a message in a mailbox and so forth If messagesarrive in your mailbox the VPS will notify you by using a lamp on the phone a beeper or a telephone call With thi...

Page 17: ...call services to a VPS port people who dial the VPS telephone number can select specific communication features by re sponding to the voice prompts You can use the VPS as a backup receptionist to handle the overflow of unanswered calls to your live attendant Or you can use the system to guide your callers to the services you provide The VPS is equipped with many convenient features which will allo...

Page 18: ... VPS responds to the command by either routing the caller to the extension or the operator When a station is specified the call will be treated with the Call Transfer status set up by each station Call Blocking You can block incoming calls so as not to be connected with your extension Call Screening The VPS tells you the caller s name before connecting the call You can decide whether or not to ans...

Page 19: ...detail Voice Mail Service This service is a voice messagereceiving and delivery service which allows callers to leave messages After accessing this service callers reach the desired mailbox by entering the mailbox number followed by I Meanwhile you can use other versatile features Subscriber service Message Scan You can listen to the first four seconds of each recorded message Receive Message You ...

Page 20: ...m customers calling the VPS When callers accessthis mailbox they can leave messagesresponding to a series of ques tions presented to them An interview mailbox can be assigned to each mailbox owner depending upon the Class of Service setting Therefore the questions can be recorded by the owner of the interview mailbox by telephone One of the inter view mailboxes can be used for the Interview servic...

Page 21: ... In addition to message delivery to other mailboxes the VPS can send your mes sage to people outside of your company You can also set the delivery date and time When the set time comes the VPS will call the destination The VPS voice prompts will tell the receiver to receive the message Only the person who knows the password can listen to the message With the password four digits the VPS gives you ...

Page 22: ...ur proprietary telephone the VPS will start to record your telephone conversation Direct Mailbox Access You can reach your mailbox by simply dialing a VPS extension without dialing your mailbox number All you have to do is to enter the correct password Applicable only when you have a Panasonic KX TD series telephone system and the D PITS Voice Mail Integration is activated Chapter 3 describes thes...

Page 23: ...Chapter 3 The VPS connects the caller who needs a human help with the operators He can reach a live operator by pressing 0 at any time Up to three operators can be as signed in case the first operator answer the call See Operator Service in Chapter Callers can access the desired extension by dialing a one digit number l 9 when they are in the Department Dialing menu For callers to accessthe Depart...

Page 24: ...15 l Configuration VPS Connections to the PBX TVS75 RS 232C Interface Message Manager TVS100 RS 232C 1 Interface Data Terminal CO Line Message Manager Overview ...

Page 25: ...der to start the VPS operation See Quick Setup in Chapter 4 The VPS provides a remarkable setup which is a combination of the startup system and the Quick Setup In other words the Quick Setup can be done automatically when you start up the VPS when D PITS Voice Mail Integration with a Panasonic KX TD series telephone system is activated see page 4 3 The VPS obtains nec essary information from your...

Page 26: ...ry You can allow callers to hold when the line is busy You can define how to handle rotary telephone callers You can program the intercom paging parameters in accordance with your PBX You can enable the VPS to transfer fax calls to the fax machine automatically Hardware Setting You can modify RS 232C parameters You can also specify the dialing parameters such as an integration mode to your PBX Cha...

Page 27: ... mailbox The mailbox owner who has this mailbox can record questionnaires to the callers Setting the System Clock You can set the time after a prolonged power loss Checking System Usage You can obtain eight types of system reports to monitor the VPS operating status There is a feature called Broadcasting Messages which is unique to the System Manager You can deliver a message to all the mailbox ow...

Page 28: ... Recording Custom Service Menu Messages You can record the voice prompts that will guide callers to their desired service by going down the layers of menus Recording Voice Labels for Mailbox Lists You can record a name for each mailbox list Recording User Prompts You can record the voice prompts in other languages to support the Multi Lingual service Recording Selection Menus You can record the la...

Page 29: ...eave messages by responding to your questions Setting the Message Reception Mode Specifies whether to receive messages in the usual mailbox or the Interview mail box Setting the Incomplete Call Handling Status Specifies how to treat calls when you are unable to answer Six options are avail able leaving a message covering extension transfer intercom paging calling a beeper operator transfer or retu...

Page 30: ...inating the message waiting lamp of your telephone Authorization by the COS is re quired Setting Notification by Calling Specifies whether the VPS should notify you of recorded messages by calling a pre assigned telephone or a beeper Authorization by the COS is required The Subscriber s Guide will explain the above in detail 1 16 Overview ...

Page 31: ... can be printed or displayed on a terminal Mailbox Assignments Class of Service Assignments System Service Report Call Account Report Port Usage Report Disk Usage Report Mailbox Usage Report Fax Call Report For more information seeSystem Reports in Chapter 7 Also running system re ports can be done by telephone via the System Manager s mailbox See Chapter 5 Utility Command If you select the Utilit...

Page 32: ...GPRN You can display System Programming parameters VERS You can display the version of hard disk main ROM and Port card CREP You can display the programming of Custom service CCLR You can clear the accesscount of each Custom service MWL You can specify the message waiting lamp retry times MRL You can set the minimum recording length of one message MPLT You can display the User Prompts recording st...

Page 33: ...f the system Contents 2 1 System Components 2 2 2 1 1 Port Card 2 5 2 1 2 CPU Card 2 5 2 1 3 Hard Disk Drive 2 6 2 2 Installation 2 7 2 2 1 Preparation 2 7 2 2 2 System Expansion TVS100 Only 2 8 2 2 3 Extension Connection 2 12 2 2 4 Data Terminal or Printer Connection 2 15 2 2 5 Power Cable Connection 2 18 ...

Page 34: ...ware Main Cabinet AC Inlet Power Indicator TVS 100 can be expanded to handle a maximum of four simultaneous calls by installing optional Port card and store up to six hours of voice data TVS75 can handle two simultaneous calls and store up to six hours of voice data I I I I IIIII A Fuse s fi AC Inlet Power Indicator Power Switch 2 2 Installation ...

Page 35: ...f the Main Cabinet Rotary Switch I EIA RS 232C Connector Hard Disk Cable Port 1 Port 2 Ground Terminal TVS 75 Power Indicator Hard Disk Drive Grounding Strap Slot for an optional Port Card Port Card Rotary Switch TVS 100 Installation 2 3 ...

Page 36: ...otary Switch The rotary switch is used for example when performing initial parameters set tings Power Indicator Power Indicator Connecting the Power Cable starts the When turning on the Power Switch system beginning with the self test this indicator flashes while setting up This indicator flashes while setting up the system then it lights to show the the system then it lights to show the system is...

Page 37: ...ephone line interface where it is converted back to an analog signal When used with KX TD D PITS Extension 2 1 2 CPU Card The CPU card includes the central microprocessor ROM dynamic RAM system controller a Rotary switch and a RS 232C interface It is mounted inside the main cabinet The central microprocessor communicates with and controls the DSPs on the Port card via FIFO memory The system ROM st...

Page 38: ...default values see Chapter 4 when the system is booted up When you have a Panasonic KX TD series telephone system with D PITS Voice Mail Integration Notes For the TVS75 the Main Card is used as the Port card and CPU card It performs the functions of these two cards You must return the Rotary switch to position 0 after using positions 1 2 3 or 5 Otherwise system programming user recorded prompts et...

Page 39: ... page 2 9 l Connect telephone lines between the VPS and PBX See page 2 12 l Connect a data terminal or a printer to the VPS See page 2 15 l Connect the power cable to the VPS See page 2 l 8 Software l Set the RS 232C parameters See page 4 76 l Startup System See page 4 6 l Quick Setup See page 4 8 Installation 2 7 ...

Page 40: ...d circuit board from static electricity first discharge any body static by touching the grounding strap Refer to the manual accompanying the op tional card about precautions and the installation procedure The optional Port card for system expansion should be inserted into a proper slot as illustrated below 1 Remove adhesive tape from the card 2 Loosen screw with a screwdriver 3 Loosen the screw on...

Page 41: ...microwave ovens or air conditioners It is preferable not to be installed in the same room with the above equipment Install at least 1 8 m 6 feet from televisions Do not obstruct the area around the PBX and the VPS Be especially careful to allow space for cooling above and at the sides of both systems for maintenance and inspection Wiring Precautions Make sure to observe the following instructions ...

Page 42: ... di ameter screws as the enclosed ones To Mount on aWoodenWall 1 3 Hook the unit on the screw heads Place the template on the wail to mark the 3 screw positions 2 Install the 3 screws into the wall Template TVS 75 TVS 100 r Drive the screw Note You can find the TVS75 s template in this Installation Manual See the page after Chapter 7 The TVSlOO s template is included with the unit 2 10 Installatio...

Page 43: ...te included on the wall to mark the 3 screw positions 2 Drill 3 holes and drive the anchor plugs included with a hammer flush to the wall To the wall surface koicrete Wall AI IX Plug 3 Install the 3 screws into the anchor plug 4 Hook the unit on the screw heads TVS100 Installation 2 11 ...

Page 44: ...en slide the front cover in the direction of arrow scfew Loosen two screws on the right side of the main unit then open the front cover in the direction of arrow screw screw Note The screws are attached to the front cover with springs so that they will not be lost Insert the modular plug of the telephone cord into the modular jack on the Port card TVS 75 Ill 4 To extension port of the PBX Telephon...

Page 45: ... D PITS Voice Mail Integration Port 1 of the VPS must be connected to the lowest number jack assigned as a VPS extension When D PITS Voice Mail Integration is activated a single extension jack on the PBX provides two single line interfaces with a Port card on the VPS PBX KX TD Series Telephone System VPS 75 I 1 I I 1 assignedto theVPS PBX KX TD Series Telephone System I I VPS 100 I Port 3 Port 4 _...

Page 46: ...refer to your PBX Instal lation Manual Remember the connected extension port number on the PBX You will call it when accessing one of the assigned incoming call services The following models are recommended to be connected to the VPS l Panasonic KX T308 10 l Panasonic KX T6 1610 l Panasonic KX T123211D l Panasonic KX TD8 16 l Panasonic KX TD 1232 l Panasonic KX T336 100 4 Close the front cover of ...

Page 47: ...tem using a RS 232C cable The wiring and parameters are the same as those for a terminal The communication parameters of the unit have been set to the following values at the factory RS 232C parameters Baud Rate 9600 bps Parity None Word Bit Length 8 bits Stop Bit Length 1 bit ConnectingRS 232Ccable Precaution Before connecting the cable make sure the power switch on both data terminals and the VP...

Page 48: ... 3 RXD BB 2 TXD BA 20 DTR CD 7 SG AB 5 CTS CB 6 DSR cc 8 DCD CF The pin configuration of the EIA RS 232C connector is as follows Pin Signal Name Circuit Type Number EIA cc1 I r 1 FG Frame Ground Transmitted AA 101 2 TXD Data BA 103 3 RXD Received Data Request To BB 104 4 RTS Send CA 105 6 DSR Ready cc 107 7 SG Signal Ground Data Carrier AB 102 I 8 1 DO 1Detect ICF 109 20 DTR Data Terminal Ready CD...

Page 49: ...input An ON condition of circuit DSR indicates the printer or terminal is ready Cir cuit DSR ON does not indicate that communication has been established with the printer Signal Ground SG Connects to the DC ground of the unit for all interface signals Data Terminal Ready DTR output This signal line is turned ON by the unit to indicate that it is ON LIN E Circuit DTR ON does not indicate that commu...

Page 50: ...232C data terminal with VPS PBX with VPS PBX with telephone lines are secure Use the AC outlet dedicated to the VPS unit TVS75 To AC Outlet TVS100 Data Terminal RS 232C Interface To AC Outlet 1 1 Extn 102 Note When you operate this product the mains socket outlet should be near the product and be easily accessible 2 18 Installation ...

Page 51: ...ce Descriptions This chapter describes all basic optional and programmable features in alphabetical order It also provides information about the conditions programming and operation required related features and operation for all features ...

Page 52: ...ter listening you can reply The words System Programming and Class of Service will be frequently seen in this chapter and define the settings done by the System Administrator via data terminal These settings can be partly done by the System Manager from a touch tone telephone S A Shows the pages to be referred to by the Sys tem Administrator to setthe feature service S M Shows the pages for the Sy...

Page 53: ...nasonic KX TD series telephone system is activated l All the mailboxes are numbered the same length If your PBX provides extension numbers with three and four digits at the same time the VPS attaches 0 to the end of the three digit numbers to make them to four digits S A l Integration Mode page 4 81 Auto Forwarding Description Messages that have not been listened to for a specified amount of time ...

Page 54: ... the above prompt in other languages Refer to Recording User Prompts in Chapter 6 If the caller enters an extension number the VPS transfers him to the specified extension automatically How to Access the Automated Attendant Service l VPS port Dial a telephone number connected to a VPS port which is assigned to the Automated Attendant service see Port Assignment l In the Custom Service Press a key ...

Page 55: ...lete Call Handling Service If the called extension is busy or if there is no answer the caller is offered several options l Hold When the line is busy the caller has the option of redialing the extension S A l Incoming Call Service page 4 38 l Department Dialing page 4 40 Operator s Parameters page 4 41 l Dialing Parameters page 4 65 Call Hold Parameters page 4 70 Rotary Telephone Service page 4 7...

Page 56: ...A logical extension I m o o o a l l l A II deactivated l I 1 Call Screening I Intercom Record the 4 Paging 1 Call Blocking 1 Call a Intercom Paging I Beepe Call a Beeper 1 Record l l l a l l l l l l l l me l l l l a l l l l l l l 0 l l l l l l l l l 0 l l Answered 7t 1 Unaywered 1 1 l l l l l l l 0 l l l l l l l 0 l l l l l l 0 Call Operator r l q 6 EE C1P l 3 6 Features ...

Page 57: ... again while putting the caller on hold see Hold 2 No answer Coverage The caller is treated with the No answer Coverage Mode setting see No Answer Coverage Mode 3 Call Waiting The VPS notifies the operator that another call is waiting by using the Call Waiting feature in the PBX 4 Disconnect Message The caller is disconnected from the VPS after hearing Thank you for culling Conditions l Some PBXs ...

Page 58: ...s calling In this case the callback number is never displayed even if i is entered correctly Conditions l Only the Subscriber or the Message Manager who is authorized by Class of Service programming can use this feature l To use this feature the following two conditions must be satisfied a The callback number display code must be included in the beeper number b The beeper is activated and it is wi...

Page 59: ...dant Service Routes the call to the desired extension b Voice Mail Service Routes the call to the desired mailbox c Interview Service Routes the call to an interview mailbox and the caller will hear questions stored there d Custom Service Routes the call to the desired extension or mailbox by going down the tree structured custom service menus 2 Outgoing Call Services a Message Waiting Notificatio...

Page 60: ...nt the system will take appropriate action 1 Call Screening The Subscriber can decide whether or not to take a call by confirming the caller s name beforehand If this feature is activated the caller hears i Record your name at the tone I When the call is transferred to the Subscriber s extension the Subscriber hears I You have a call from Name To answer the call press l Otherwise press 2 and hang ...

Page 61: ...ed within 20 seconds default the caller is connected to his intended extension This time length can be changed by System Programming See Intercom Paging Parameter page 4 7 1 If not the caller hears Sorry this pager is not available J The caller then hears the Incomplete Call Handling service menu message Note You can record the above prompt in other languages Refer to Recording User Prompts in Cha...

Page 62: ...page 5 7 Company Greetings Description Note If a company greeting is not recorded the caller hears the following voice prompt I Good morning I Good afternoon I Good evening Welcome to the Voice Processing System c You can record the above prompt in other languages Refer to Recording User Prompts in Chapter 6 Conditions l A total of 32 different Company Greetings can be recorded by the Message Mana...

Page 63: ... a Owns a mailbox b Is not a Logical Extension see Logical Extension c Neither the Call Blocking nor Calling a Beeper is setas the Call Transfer Status see Call Transfer Status S A l Covering Extension page 4 21 Subscriber l Setting up a Covering Extension Subscriber s Guide page 5 3 l Setting the Incomplete Call Handling Status Subscriber s Guide page 5 4 Custom Service Description What is Custoi...

Page 64: ...icles of consumption or requestsfor repair service These calls havebeen increasing recently so you decided to introduce a VPS to handle them instead of hiring an operator You want to transfer the calls for repair service directly to the engineers of the respective machines so that the caller can directly talk with the person in charge in detail about the situation of the machine On the other hand ...

Page 65: ...ails of each parameter In addition to mailbox or extension numbers you can assign another Custom service menu that contains different options See Custom 1 in the above figure If the caller chooses the repair service order he will be transferred into Custom 2 in which he can choose his desired person In this way Custom service will eliminate the need to transfer calls yourself Use the worksheet app...

Page 66: ...sfer Service d Exit i Subscriber Service e Previous Menu j Department Dialing k Dial by Name f Custom 1 Repeat Menu Service m Main Menu n Fax Transfer 1 REPAIR OR System 3 Extn I c 1 J 2 2 3 PURCHASE 4 5 6 7 8 9 d 0 c 2 PRODUCT System 3 Extn I C I b 100 2 b 101 3 b 10 SELECTION 4 b 103 5 6 7 8 9 c d 0 c 3 Input the Custom Service Menus The System Administrator is responsible for the actual input o...

Page 67: ...scriber Service c Operator j Department Dialing d Exit k Dial by Name e Previous Menu I Repeat Menu f Custom Service m Main Menu g Voice Mail Service n Fax Transfer Program Service Setting Custom Service Setting Description PRODUCT SELECT ON Prompt Mode 1 Sys 2 User 1 3 User 2 System Menu Repeat Cycle 1 3 3 times Call Transfer Anytime Extn Mbx I No Extn Wait for Second Digit l 5 seconds 1 seconds ...

Page 68: ... will hear the following prompt i Enter the custom service prompt number I through loo To record custom service exit prompt press O Enter the menu messages for Custom 1 and Custom 2 as below n Menu Messages of the Sample Program Menu Message 1 II For repair service orders press I For mu chase orders press 2 5 Checking the Program After you finish both entering and recording all menus it is importa...

Page 69: ...ng Time Assignment Description Adjusts the internal clock for the starting and ending day of Daylight Savings Time S A Start Date End Date page 4 61 Department Dialing Feature Ref Automated Attendant Service Description This is a speed dialing function Allows the caller to accesshis desired extension by simply dialing a one digit number l 9 during or after hearing the Department Dialing menu messa...

Page 70: ...nter l and press the corresponding buttons For example to call Mr Smith enter l and 7 6 4 S for S M I VI Each digit of the telephone keypad touch tone telephone only corresponds to alphabetical characters as follows DEF cl 3 MN0 cl6 WXY cl 9 cl 1 Note To enter the letter Q press 7 To enter the letter 2 press 9 Conditions This feature is not available if the extension owner s last name was not regi...

Page 71: ...ccess Status page 5 9 D PITS Feature Ref PBX Integration Description Your PBX sends the VPS the information and commands on the calling extension via D PITS interfaced data link to help it work more effectively Using the information and commands the VPS can a identify the extension number of the caller b know where the call is forwarded from and its line status c recognize what the caller wants to...

Page 72: ...ditions l If a number does not contain the specified figures the VPS regards it as an outside number and dials it via a CO line S A l Extension Numbering Plan page 4 63 External Message Delivery List Feature Ref External Message Delivery Service Description Allows the Subscriber to deliver an external delivery message to multiple destinations with a single operation Conditions l The Subscriber can...

Page 73: ...age to several parties with a single operation l External Message Delivery Status You can check the distribution status of the external delivery messages cancel unnecessary messages and change their settings l Message Delivery Internal If you are sending your message only to Subscribers you can send the message to their mailboxes l This feature is available only to Subscribers l Class of Service p...

Page 74: ...each respective member Subscriber l Checking and Setting External Message Delivery Status Subscriber s Guide page 3 7 Fax M anagement Description When receiving a fax signal CNG Signaling from incoming calls the VPS has a function to transfer the call automatically to a specified fax machine Conditions l Up to two fax machines can be assigned l If the VPS fails to connect a call to the first fax m...

Page 75: ...ide page 5 10 l Recording the Names of Personal Group Distribution Lists Subscriber s Guide page 5 11 l Deleting from Personal Group Distribution lists Subscriber s Guide page 5 12 Group Distribution List System _ Feature Ref Message Delivery Internal Message Transfer Description Subscribers may sometimes want to simultaneously send a message to several mailboxes These mailboxes can be put togethe...

Page 76: ...oliday Service Feature Ref Day Service Description The VPS will provide another service and Company Greetings on days specified as holidays Conditions l You can program the special service mode for up to 20 holidays l The System Administrator defines whether the settings are canceled or maintained after the holiday is over l This service is effective only for specified ports On these ports the Day...

Page 77: ...nforms the VPS of the state of the call busy answered ringing etc by sending a code with DTMF tone before sending the normal call progress tone busy tone ringback tone etc These codes enable the VPS to immediately recognize the current state of the call and improve its call handling performance Conditions l Each code must be set in System Programming according to the PBX codes l If your PBX is a P...

Page 78: ...Z 3 Features and Services Example of Inband Integration Outside Caller rI 42 listening to Outside Caller 1 I VPS on hold Ext 101 Answer Code 5 Ext 101 talking to Outside Caller 3 28 Features ...

Page 79: ... Covering Extension See Covering Extension 3 Returning to the Automated Attendant Top Menu The caller hears the Automated Attendant initial menu again and can call another extension 4 Intercom Paging See Call Transfer Status and Intercom Paging 5 Calling a Beeper See Call Transfer Status and Callback Number Entry 6 Calling Operators See Operator Service If the Operator 1 is not available to answer...

Page 80: ...the call will be disconnected l Setting up a Covering Extension Subscriber s Guide page 5 3 l Setting the Incomplete Call Handling Status Subscriber s Guide page 5 4 hercorn Paging D PITS Only Feature Ref Call Transfer Status Incomplete Call Handling Service Description Callers can page Subscribers through built in speakers and external paging equipments Conditions l This feature is available only...

Page 81: ...ew mailbox number 3 Automated Attendant Service Each Subscriber can assign his Interview mailbox to receive the messiges when the Subscriber is unavailable to answer the call see Incomplete Call Handling Service Leaving a Message 4 Custom Service An Interview mailbox number can be assigned to a key as the destination of the call transfer see Custom Service Conditions l Class of Service programming...

Page 82: ...en a caller starts to record a message a notification tone is heard from the telephone If the Subscriber goes off hook he can monitor the caller s voice Furthermore he can talk to the caller by pressing the feature button Also he can stop listening to the message by going on hook Conditions l This feature is available only if D PITS Voice Mail Integration with a Panasonic KX TD series telephone sy...

Page 83: ...nsfer to Mailbox page 4 22 S M l All Calls Transfer to Mailbox page 5 5 Mailbox Feature Ref Voice Mail Service Description A mailbox receives messages sent to the Subscriber Subscribers can also send messages through the mailbox The VPS accommodates up to 64 mailboxes including the System Manager s mailbox and the Message Manager s mailbox Subscriber s Mailbox Up to 62 Subscriber s mailboxes can b...

Page 84: ... various voice prompts commonly used in the whole system By accessing this mailbox the Message Manager performs a variety of Message Manager services see Voice Mail Service Any caller of course can leave messages This mailbox also works as the General Delivery Mailbox General Delivery Mailbox Callers who are not familiar with Voice Mail operation or who are calling from rotary telephones are trans...

Page 85: ... feature is authorized by System Programming messages that have not been heard New Messages are automatically transferred to another mailbox after a specified length of time see Auto Forwarding l Setting up Mailboxes page 4 19 l New Message Retention Time page 4 28 Saved Message Retention Time page 4 28 Message Length page 4 28 Mailbox Capacity Maximum Messages page 4 28 Mailbox Capacity Maximum M...

Page 86: ...ent to the destination l External Message Delivery You can directly sendyour messageto both Subscribers and Non Subscribers Conditions l This feature is only available to the System Manager and the Subscriber l Up to 20 mailboxes can be specified as destinations For example if a Personal Distribution Group List which contains eight members has been already specified there is room for 12 more mailb...

Page 87: ...delivered can be canceled only if it has not been listened to l As for a Group Distribution List you can cancel the message delivery on a mailbox basis S M l Checking Mailbox Distribution page 5 15 Subscriber l Checking Mailbox Distribution Subscriber s Guide page 3 3 Message Reception Mode Description The Subscriber can specify whether callers are directed to the regular mailbox or the Interview ...

Page 88: ...ure is also available to the System Manager and the Message Manager l Up to 20 mailboxes can be specified as destinations l Messages specified as private by the message sender cannot be transferred l Messages transferred to other mailboxes still remain in the Subscriber s mailbox until the Subscriber erasesthem himself or until the Saved Message Retention Time expires l Saved Message Retention Tim...

Page 89: ...8 IO 12AM I I I I I I I I I I I I I Dev 1 II Telephone Dev 2 Beeper 1 I Dev 3 Telephone 1 I To set the schedule for Monday the following System Programming is required Device 1 Parameters Number to Dial l Type I Telephone Use Device l Scheduled Schedule Time Frame 1 Time Frame 2 Day Start Time End Time Start Time End Time Mon 9 00 AM 12 OO PM 1 OO PM 5 00 PM Device 2 Parameters Number to Dial _I I...

Page 90: ...o true of beepers In this case the VPS keeps calling the beeper until the Subscriber gains access to the mailbox Termination The notification is terminated even if unplayed messages still exist in the mailbox on condition that a the Subscriber gains access to the mailbox b the attempt to the third device fails c the day changes If the message is recorded at the last moment of a day it is likely th...

Page 91: ...er s Guide page 5 14 M essage Waiting Notification Lamp Description The VPS notifies the Subscriber that there are unplayed messages waiting in the mailbox by illuminating the Message Waiting Lamp on his telephone This feature eliminates the need to regularly check the mailbox Conditions l This feature is also available to the Message Manager l Class of Service programming determines which Subscri...

Page 92: ...mp for Every Message page 4 67 S M l Message Notification Status page 5 9 M M l Setting Message Waiting Lamp Status page 6 7 Subscriber l Message Waiting Lamp Notification Setting Subscriber s Guide page 5 13 Multi Lingual Service Description Callers can hear the voice prompts in one of the three languages which the VPS supports Prompt Options The VPS supports three prompt options System prompt En...

Page 93: ...pt Mode Setting for Incoming and Outgoing Services In incoming call services basically the port setting is valid In some services however additional settings which replace the port setting are required Some services also do not support the Multi Lingual service itself In outgoing call services there is no port setting Prompt mode should be specified on a COS basis Valid Setting Port Incoming Call ...

Page 94: ...lti Lingual service the Subscriber must record the questions in the appropriate language In the Custom service each Custom service menu has its own prompt mode Themenu messages should be recorded separately in the appropriate language See below Ex Menu Message If you wish to speak with Mr Stephan Jones press I If with Ms Sally Williams press 2 Supporting the Multi Lingual Service in the Custom Ser...

Page 95: ...e I I I I I I I I Spanish Service I L em l L i J In Custom 1 set the prompt mode to System English or User 1 Spanish In Custom 2 record the message menu in English and also set the prompt mode to System English Create subsequent menus in this manner In Custom 3 record the message menu that has the same options as Custom 2 in Spanish and also set the prompt mode to User 1 Spanish Create subsequent ...

Page 96: ...er extension Leave Message The caller can leave a message in Operator l s mailbox Disconnect Message The caller is disconnected from the VPS after hearing Thank you for calling Next Operator The caller is transferred to Operator 2 S extension The factory setting is Caller Select Description Up to three operators can be assigned to help callers reach their desired extension Another three operators ...

Page 97: ...Manager is assigned as Operator 1 l This service can be deactivated by System Programming and operator seeking calls are transferred to the General Delivery Mailbox S A l Operator s Parameters page 4 41 M M l Operator s Extensions page 6 10 PBX Integration Description The VPS works well with all Panasonic KX T series PBXs and it can be programmed to work with most other manufactures PBXs that full...

Page 98: ...M Subscriber The Subscriber can record personal greeting messages if necessary with their own voice for callers who enter the mailbox Personal Greetings can be categorized into the following three types a No Answer played during business hours b Busy played whenever the line is busy c After Hours played outside of business hours The No answer greeting is also played a when the caller accesses the ...

Page 99: ...er before recording S A l Play System Prompt after Personal Greeting page 4 29 S M l Play System Prompt After Personal Greeting Status page 5 8 Port Service Feature Ref Call Services Description One of the incoming call services can be assigned to each port TVS 75 a maximum of two ports TVS 100 a maximum of four ports Also a Company Greeting number prompt mode and delayed answer time can be set by...

Page 100: ...very Internal feature Receive Message Description All Subscribers System Manager and Message Manager can listen to the messages left in their mailboxes More Information l Reply to Message Sender After listening to a message the Subscriber can reply to the sender without specifying the extension l Message Transfer After listening to a message the Subscriber can transfer it to other mailboxes l Mess...

Page 101: ...e Subscriber does not have to specify the sender s mailbox or extension The date and time for reply can be also specified Conditions l This feature is available to the Subscribers the System Manager and the Message Manager l There are four possible situations which can utilize this feature a When messages are transferred or delivered via other Subscriber s mailboxes Message Delivery Internal Messa...

Page 102: ...ng the first few seconds because they are unfamiliar with the VPS l The System Administrator needs to define guidance for daytime and nighttime respectively When the operator is not available to answer a call the call is treated by the operator s coverage mode see Operator Service When calls from rotary telephones enter a Custom service they are treated according to the System Programming of Custo...

Page 103: ...to each number or when is necessary to enter the specified parameters such as date or time l The Service Access Command 3 is only available when you are in the Automated Attendant service Subscriber l Accessing VPS Services Subscriber s Guide page 1 3 Special Feature Authorization Description Determines whether or not to allow the Subscriber to use the following special features l Message Waiting ...

Page 104: ...l 1 M M l Setting the System Clock page 6 1 I System Reports Description The System Administrator can provide eight types of system reports to help monitor the VPS operating status The reports can be sent out via the RS 232C port to a printer or a terminal The following eight report options are available Mailbox Assignments This report provides information about authorized features for each mailbo...

Page 105: ...ns S A l PBX Type page 4 79 Integration Mode page 4 81 Subscriber l Recording a Two Way Conversation Subscriber s Guide page 2 10 Record Message The Subscriber can record a conversation in his own mailbox or other Subscribers mailboxes while talking on the phone l This feature is available only if D PITS Voice Mail Integration with a Panasonic KX TD series telephone system is activated which provi...

Page 106: ...ss count of a Custom service menu MWL Sets the retry count of Message Waiting Lamp MRL Sets the minimum recording length of a message MPLT Display s the user prompt recording status HELP Lists utility command names QSET Sets up the VPS so you can use it quickly S A l Utility Commands page 7 2 Voice Mail Service Description This service is a message taking service which allows the Non Subscriber to...

Page 107: ... Delivering Broadcasting Messages l Obtaining the System Reports l Setting the System Clock l Receiving Messages l Delivering Messages to Mailboxes l Setting Password Message Manager Service Supports a variety of message recording services unique to the Message Manager by accessing the Message Manager s mailbox The Message Manager takes care of the General Delivery Mailbox recording Company Greeti...

Page 108: ...ame press and I Prompt Options System prompt recorded in English at the factory User 1 prompt to be recorded by the Message Manager User 2 prompt to be recorded by the Message Manager By recording User 1 or User 2 prompt in other languages Multi Lingual service is available in the VPS These user pro mpts can also be used when you want to modify some phrases in the System prompt Recording User 1 an...

Page 109: ...f the caller will hear Prompt 538 Message recorded on date prompt 248 time prompt 249 mailbox number prompt 418 has not been received Chapter 6 lists the table of the linked prompts with other modifiable prompts Conditions l Only the System prompt English is available to the System Manager and the Message Manager see Multi Lingual Service S A l Class of Service Setting Prompt Mode page 4 30 l Inco...

Page 110: ... Editing Mailboxes 4 19 4 5 1 2 Deleting a Mailbox 4 25 4 5 1 3 Resetting a Mailbox Password 4 25 4 5 1 4 Listing Mailboxes 4 26 4 5 2 Setting COS Class of Service Parameters 4 27 4 5 2 1 Class of Service Setting 4 27 4 5 2 2 Special FeatureAuthorization 4 32 4 5 3 Port Service 4 37 4 5 3 1 Port Assignment 4 37 4 5 4 Service Settings 4 40 4 5 4 1 Automated Attendant Parameters 4 40 4 5 4 2 Custom ...

Page 111: ...Setup SELECT ITEM AND PRESS RETURN KEY _ Notes l 5 Quick Setup in the above screen does not appear in the ASCII TERMINAL mode l You may exit and return to the previous screen by pressing I l In this Chapter 4 if you want to clear the programming value of any parameter press the Back Space key Some settings cannot be cleared as pertaining to the specification 1 Program If you need to program the sy...

Page 112: ...age 4 8 Especially if you have a Panasonic KX TD series telephone system with D PITS Voice Mail Integration the Quick Setup will be completed at the same time you start up the system see page 4 6 Make sure the following conditions are satisfied l The rotary switch is set to 2 or 3 before turning on the power switch of the system See page 2 6 l The VPS is connected to extension port of your PBX See...

Page 113: ...then press RETURN Key Functions T Moves the cursor to the previous line 1 Moves the cursor to the next line Moves the cursor to the right t Moves the cursor to the left Ill 91 Directly moves the cursor to the specified number RETURN1 Selects reversed item I I Exits the current screen and returns to the previous step in the menu 0 Other RS 232C Terminals ASCII Terminals You can choose an option by ...

Page 114: ...Port Service Port1 Day Mode Menu Company Greeting No l 32 incoming Call Service Incoming Call Service Prompt Delayed Answer Time O 60 set Auto Attn User 1 0 System Administration Top Menu 1 3 1 1 means the following steps 1 Press I in the System Administration Top Menu You will see the next menu 2 Press 3 and RETURN You will see the next menu 3 Press l and RETURN You will see the next menu 4 Press...

Page 115: ...S System Setup is started and the display shows 1 3 When System Setup is completed successfully the display shows In D PITS Integration mode In non D PITS Integration mode If System Setup is not comdeted successfullv In D PITS Integration mode Active COs 1 2 3 4 DPITS Interface Connection is not Established OFF LINE MODE 4 6 Note System Administrator Active COs in the above screens means Active Po...

Page 116: ...equired programming In non D PITS Integration mode OFF LINE MODE 4 Press RETURN Please Select Your Terminal Type 1 ASCII TERMINAL 2 VT100 P ease Enter the Number 5 Press l or 2 to specify the RS 232C terminal type em Administration Top Menu 1 Program 2 System Reports 3 Utility Command 4 System ResetlClear 5 Quick Setup SELECT ITEM AND PRESS RETURN KEY Note 5 Quick Setup in the above screen does no...

Page 117: ...onic KX T series telephone systems This utility provides a quick way of programing the Voice Processing System to operate in a standard automated attendant or voice mail configuration when connected to a Panasonic KX T series telephone system The system will prompt you to enter modify or confirm settings based upon which PBX type you select By entering the appropriate information in the following ...

Page 118: ...7 KX TD1232 Go to Step 4 Note D PITS Voice Mail Integration will be activated automatically by selecting 6 KX TD8 16 or 7 KX TD1232 However if D PITS Voice Mail Integration is not supported with your KX TD series telephone system you have to program the integration mode to None or Inband before the Quick Setup see page 4 81 After selecting your PBX type here you will go to Step 3 Step 2 Extension ...

Page 119: ... 24 133 25 134 26 135 27 136 28 137 29 138 30 139 31 140 32 141 33 142 34 143 35 144 36 145 37 146 38 147 39 148 40 149 41 150 42 151 43 152 44 153 45 154 46 155 47 156 48 157 49 158 50 159 51 160 52 161 53 162 54 163 55 164 56 165 57 166 58 167 59 168 60 169 61 170 62 171 Please enter extension numbers S Next Screen Enter extension numbers of persons who need a personal mailbox Subscriber mailbox...

Page 120: ...em are displayed with Make and the rest of them are displayed with Delete The screen shows Assigned 62 Vacant 0 If you want to change the status of a mailbox from Delete to Make first change the status of a mailbox from Make to Delete The screen shows Assigned 61 Vacant 1 Then you can change the status of a mailbox from Delete to Make 2 Owner s last name Up to 16 alphabetic characters can be assig...

Page 121: ...9 Step 5 Port service setting Quick Setup Port Service Setting All ports are currently setup to handle callers with standard automated attendant operation day and night mode using the Custom Service feature Custom 1 You can change the operation to standard voice mail Custom 2 or leave it as automated attendant If necessary Custom 1 and Custom 2 can be modified under the menu Program Service Settin...

Page 122: ... starting up the system see page 4 6 Position 0 or 2 Auto Attend using Custom 1 Position 3 Voice Mail using Custom 2 If you want to select other incoming call services see Port Assignment on page 4 37 Note l Applicable VPS ports depend upon the models TVS75 Port 1 2 TVS 100 Port 1 4 Step 6 Password setting Quick Setup Password Setting System Administrator Password Maximum 8 characters NEW PASSWORD...

Page 123: ...u have a Panasonic KX TD series teleDhone svstem with D PITS Integration Date and Time are synchronized between the PBX and the VPS automatically You can go to the next screen by pressing RETURN Step 8 Activating the Quick Setup Quick Setup Setup To set up the mailbox and restart select Yes To cancel and exit select No 1 Yes 2 No To activate the Quick Setup press 1 To cancel the Quick Setup press ...

Page 124: ...d exit select No 1 Yes 2 No Setup 101 Then CARD TEST SYSTEM SETUP and I 2 3 appears on the screen one by one as shown below CARD TEST 1 SYSTEM SETUP 1 2 3 When the Quick Setup is finished the screen shows l ON LINE MODE l I Press RETURN Please Select Your Terminal Type 1 ASCII TERMINAL 2 VT100 Please Enter the Number System Administrator 4 15 ...

Page 125: ...4 1 Class of Service Service Enuy Setting 2 Authorization Setting 3 Port Service l Port 1 1 Day Mode 2 Night Mode 1 Day Mode 2 Night Mode 1 Day Mode 2 Night Mode 1 Automated Attendant b Custom Service No 1 100 Entry Applicable only to TVS 100 4 16 System Administrator ...

Page 126: ...mbering Plan l 16 2 Dialing Parameter 6 Others 3 Message Waiting Notification 4 External Message Delivery 5 Call Hold 6 Rotary Telephone Service 7 Intercom Paging Parameters 8 Fax Management 9 Disconnect Parameter 2 Inband Signaling 3 Digit 1 Inter digit Timeout I r Applicable only to TVS 100 2 Input Output System Administrator 4 17 ...

Page 127: ...Program Menu 1 Mailbox Setting 2 Class of Service 3 Port Service 4 Service Setting 5 System Parameter Setting 6 Hardware Settings SELECT ITEM AND PRESS RETURN KEY Beforestarting thesystemparameterssetup Use the Worksheets provided to record the information you will need to set up system parameters Just fill in the blanks with the information requested Once you have finished filling out the workshe...

Page 128: ...nu 1 1 Program Mailbox Setting Menu 1 Enter Edit 2 Delete 3 Password Reset 4 Mailbox Listing SELECT ITEM AND PRESS RETURN KEY 4 5 1 1 Creating and Editing Mailboxes You can create up to 62 Subscriber mailboxes or edit existing ones by entering a mailbox number System Administration Top Menu 1 1 1 Program Mailbox Setting Enter 1 Enter Edit 2 Delete 3 Password Reset 4 Mailbox Listing Enter the Mailb...

Page 129: ...e reserved for the Message Manager and the System Manager Once a mailbox number length has been defined it cannot be changed in Mailbox Setting screen System Administration Top Menu 1 1 1 Mailbox No Program Mailbox Setting Enter Menu 1 Mailbox Setting 2 Notificat ion Setting SELECT ITEM AND PRESS RETURN KEY I Editing Mailboxes You can edit the parameters of each mailbox based on the needs of the S...

Page 130: ...ber parameters for each COS number Parameters should be defined p 4 27 l COS No 63 is fixed to the Message Manager and No 64 is fixed to the System Manager These numbers cannot be assigned in this field Covering Extension 2 5 digits None Specifies the extension to which the caller who was unable to reach the Subscriber s extension via Automated Attendant service will be trans ferred by caller s ch...

Page 131: ... necessarilyexist as a phone extension of your PBX Notification Setting You can set parameters for the Message Waiting Notification Device feature Up to three different destinations Device 1 2 3 per mailbox can be specified Notes l Class of Service programming determines whether or not the Subscriber can utilize this feature l For managers only the Message Manager COS No 63 need to program Notific...

Page 132: ...ame 2 Start Time End Time l OO PM 500 PM l OO PM 500 PM l OO PM 5 00 PM l OO PM 500 PM NC All Day Space No Use Value Range default Up to 32 digits of 1 9 0 P T M X None Description Function Reference Assigns the telephone or beeper number of Device 1 ui Notes l The callback number entry code X must be included in the number to be dialed if Beeper Callback No Entry Mode is activated by COS and Type...

Page 133: ...ee parameters using a telephone Number of O 9 times Retries 0 Specifies the number of times that a notification call to Device 1 should be attempted after a busy or no answer condition Busy Delay O 120 min 3 Specifies the length of time in minutes the VPS is to wait after a busy condition before trying to make a notification call to Device 1 again No Answer Delay O 120 min 30 Specifies the length ...

Page 134: ...personal group distribution lists assigned to t hemailbox erase the Subscriber s name and cancel external delivery messages While deleting a mailbox the on line service of the system must be stopped See Off line Set on page 7 2 4 5 1 3 Resetting a Mailbox Password If a Subscriber has forgotten his mailbox password he can ask either you or the System Manager to delete his mailbox password so that t...

Page 135: ...ystem Administration Top Menu 1 1 4 Program Mailbox Setting Mailbox Listing 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 System Manager s Mailbox No 999 Message Manager s Mailbox No 998 4 26 System Administrator ...

Page 136: ...vice Setting 2 Authorization Setting _ SELECT ITEM AND PRESS RETURN KEY 4 5 2 1 Class of Service Setting COS Nos l 62 for Subscribers System Administration Top Menu 1 2 COS No l 62 1 Program Class of Service Class of Service Setting Menu CLASS OF SERVICE No l Personal Greeting Length 8 60 set ____ 16 New Message Retention Time I 30 days 5 Saved Message Retention Time l 30 days 0 Unlimited 5 Messag...

Page 137: ...is selected the saved messages remain in the mailbox until they are erased by the Subscriber Message Length 1 6 min Defines the maximum length of one message that 3 callers can leave in the mailbox Mailbox Capacity 5 100 msgs Specifies the maximum number of messages Maximum 10 including both new and saved which can be held Messages in one mailbox at a time When you send a message using the Group D...

Page 138: ...n unless it was deactivated by the PBX iion beforehand p 4 8 1 If set to Yes the VPS will delete the recording However the Subscriber can hold the messages in his mailbox if the following two conditions are satisfied l The PBX allows the VPS to continue recording after starting the conversation l The Subscriber press 11 then 2 before hanging up the phone If set to No the VPS will save the recordin...

Page 139: ...ly broadcasts the factory recorded System prompts English to the Subscriber By default both User 1 and User 2 prompts are not recorded Subscriber Service p 3 56 Voice Prompts p 3 58 Recording User Prompts p 6 I5 COS Nos 63 64 for Manapers System Administration Top Menu 1 2 COS No 63 64 1 Program Class of Service Class of Service Setting Menu CLASS OF SERVICE No 63 for Message Manager Personal Gree...

Page 140: ...imum length of one message that callers can leave in the mailbox Mailbox Capacity 5 100 msgs Specifies the maximum number of messages Maximum 100 including bo h t new and saved which can be held Messages in one mailbox at a time Mailbox Capacity 5 100 min Specifies the total amount of time for messages Maximum 100 both new and saved allowable in one mailbox Message Time Message Retrieval Order 1 L...

Page 141: ... deactivated by this programming Other parameters are not assignable l If a special feature authorization is set to No sub parameters are not assignable COS Nos l 62 for Subscribers1 System Administration Top Menu 1 2 COS No l 62 2 Program Class of Service Authorization Setting Menu CLASS OF SERVICE No l Authorization of Message Notification I_ No Beeper Callback No Entry Mode MWL Notification for...

Page 142: ...ack p 4 24 number Max Digits Before Before message recording the VPS will for ask the caller to enter his callback Callback number No Callback After After message recording the VPS will No Entry ask the caller to enter his callback Interdigit number Time Out p 4 67 Disable The VPS will not ask the caller to enter his callback number System Callback Notes No l To utilize this feature the beeper num...

Page 143: ...not be assigned to this parameter Specifies the length of time in both hours and minutes the VPS is to wait before forwarding the unlistened messages If new messages are not received by the Subscriber before this time expires the VPS forwards them to the destination mailbox The maximum delay time is 99 hours 59 minutes more than four days Note The delay time must be shorter than the New Message Re...

Page 144: ...____________________ i ___________ _ _ _ Delay Time _______________________________________ _ _ _ Forwarding Mode _______________________________________ _ _ _ COS No 63 Parameter Authorization of Message Notification Beeper Callback No Entry Mode Value Range default 1 Yes 2 No Yes 1 Select 2 Without 3 Before 4 After 5 Disable Disable Description Function If set to Yes the MessageManagercan utiliz...

Page 145: ...age 4 22 No l When Disable is selected or the caller does not p 4 68 enter his callback number System Callback No will be displayed on the beeper s display MWL 1 Yes Lets the VPS turn on the message waiting lamp M W N Notification for 2 No again if unplayed messages are still left in the Lamp Unreceived No mailbox after the Message Manager s access p 3 41 Message Device Notification for Unreceived...

Page 146: ...nswer time System Administration Top Menu 1 3 Program Port Service Menu l Portl 2 Port 2 3 Port 3 4 Port 4 SELECT ITEM AND PRESS RETURN KEY 4 5 3 1 Port Assignment System Administration Top Menu 4 1 3 1 Program Port Service Port1 Menu 1 Day Mode 2 Night Mode SELECT ITEM AND PRESS RETURN KEY Port 1 Day Mode System Administration Top Menu 1 3 1 1 Program Port Service Port1 Day Mode Menu Company Gree...

Page 147: ...l Service Prompt Specifies the language of voice prompts which Multi 1 System Lingual 2 User 1 provide the operation guidance of the VPS to the Service 3 User 2 caller to this port p 3 42 4 Selective Notes Voice User 1 l This parameter is not valid if incoming call Prompts service is set to Interview or Custom p 3 58 l If Selective is specified you will need to Prompt select a prompt available for...

Page 148: ...reeting No l 32 __ Incoming CalI Service _______ _____________ ___ Auto Attn Incoming Call Service Prompt User 1 Delayed Answer Time O 60 set 0 Descriptions are same as Port 1 Day Mode Port 2 4 i Day Mode Same as Port 1 Day Mdde Port 1 2 5 i Night Mode Same as Port 1 Day Mode Applicable only to TVS 100 System Administrator 4 39 ...

Page 149: ...Attn Menu 1 Department Dialing 2 Operator s Parameters 3 Alternate Extension SELECT ITEM AND PRESS RETURN KEY 4 5 4 1 1 Department Dialing Department Dialing is a speed dialing feature which allows the caller to reach his desired extension by simply dialing one digit 1 through 9 System Administration Top Menu 1 4 1 1 Program Service Set Auto Attn Department Dialing Menu Department Dialing No 1 Dep...

Page 150: ...ator s Parameters Specifies the operators Operator 1 2 3 extensions mailboxes and the treatment of operator seeking calls Operator s parameters can be set for both Day and Night mode individually System Administration Top Menu 1 4 1 2 Program Service Set Auto Attn Operator Menu 1 Day Mode 2 Night Mode SELECT ITEM AND PRESS RETURN KEY System Administration Top Menu 1 4 1 2 1 Program Service Set Aut...

Page 151: ...Cycle 3 Parameter Value Range default Description Function Reference Operator Service 1 Disable 2 Enable Enable Operator s Extension Activates or deactivates the Operator service Note If the Operator service is deactivated operator M W N Lamp p 3 41 Operator seeking calls are transferred to the General Delivery Service Mailbox p 3 46 Extension 2 5 digits Specifies Operator l s extension number Num...

Page 152: ... defined by No answer Coverage Mode to the caller 3 Call Waiting The VPS signals Operator 1 on busy that another call is waiting using the Call Waiting feature of the PBX 4 Disconnect Message The VPS disconnects the call after playing Thank you for calling Specifies how to treat calls when Operator 1 does not answer it within the time length defined by Operator No answer Time 1 Caller Select The V...

Page 153: ... the PBX and VPS Even if the operator call coverage parameters are set to forward to the next operator on busy no answer the call may go to the VPS if the Operator has set the call forwarding to the VPS on his extension Operator 2 Day Mode Operator seeking calls come in on Operator 2 when Operator 1 is busy or unanswered and Operator l s parameters are set as follows Busy Coverage Mode No answer C...

Page 154: ... 2 No answer Coverage Message The VPS offers an option defined by No Hold answer Coverage Mode to the caller 3 Call Waiting The VPS signals Operator 2 on busy that another call is waiting using the Call Waiting feature of the PBX 4 Disconnect Message The VPS disconnects the call after playing Thank you for calling Vo answer overage Mode 1 Caller Specifies how to treat calls when Operator 2 does No...

Page 155: ...e assigned Operator Service p 3 46 Operator s Mailbox No 2 5 digits None Specifies Operator 3 s mailbox number Any valid mailbox number can be assigned Busy Coverage Mode The caller to operator 3 s extension may be prompted to leave a message in this mailbox p 3 7 No Answer depending on the settings of Busy Coverage Mode or No answer Coverage Mode Coverage Mode p 3 46 Busy Coverage Mode 1 Hold Spe...

Page 156: ...eave a message p 4 43 b Call another extension 2 Leave Message The VPS prompts the caller to leave a message in Operator 3 s mailbox 3 Disconnect Message The VPS disconnects the call after playing Thank you for calling Notes l An Operator seeking call is always transferred to Operator 1 first It will be transferred to Operator 2 and then Operator 3 depending on System Programming Next Operator can...

Page 157: ...inistration Top Menu 1 4 1 3 Program Service Set Auto Attn Alternate Extn Menu 1 Enter Extension 2 Delete Extension 3 Extension Listing SELECT ITEM AND PRESS RETURN KEY Alternate ExtensionGroup Enter You can put 32 extensions together in a group to use the alternate transfer sequence System Administration Top Menu 1 4 1 3 1 Program Service Set Auto Attn Alternate Extn Enter Extension 1 2 3 4 5 6 7...

Page 158: ...the alternate extension group System Administration Top Menu 1 4 4 1 3 2 Program Service Set Auto Attn Alternate Extn Delete Extension 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Enter the Number You Want to Delete Alternate Extension Listing You can list up all extensions registered in the alternate extension group System Administration Top Menu 1 4 1 3 ...

Page 159: ...ns or services a Transfer to Mailbox h Call Transfer service b Transfer to Extension i Subscriber Service c Operator j Department Dialing d Exit k Dial by Name e Previous Menu I Repeat Menu f Custom Service m Main Menu g Voice Mail Service n FAX Transfer Note Custom Service Report CREP After programming a Custom service you can confirm the keypad assignments message recording status and the tree s...

Page 160: ... 12 to be transferred directly to his desired party by dialing the extension number The Mbx setting enter M enables the caller to leave messages in the mailbox by entering the mailbox number of the person to whom caller wishes to leave messages The No setting enter N deactivates call transfer Wait for Second 1 Used to resolve the problem that the first digit of Digit l 5 set the extension or mailb...

Page 161: ...e message must be recorded by the Message Manager e Previous Menu Allows the caller to access previous Custom service menu if programmed f Custom Service p 3 46 Voice Mail Service p 3 56 Allows the caller to access another Custom service if programmed g Voice Mail Service Allows the caller to access the Voice Mail service h Call Transfer Service Allows the caller to access the Call Transfer servic...

Page 162: ...ITEM AND PRESS RETURN KEY 4 5 5 1 1 Mailbox Group A Subscriber may sometimes want to send a message simultaneously to several mailboxes These mailboxes may be put together into a list known as a mailbox group list The VPS can have up to 20 system mailbox group lists Each mailbox group list can have up to 20 destination mailbox numbers You can add delete and review members in specified lists System...

Page 163: ...Group 1 2 5 digits List No None Description Function Specifies any vacant mailbox number The Subscriber can transfer or deliver messages to all members of this group by simply specifying the Group List No Enter the name for your reference Press RETURN to skip this setting Specifies mailbox numbers belonging to this group Reference Group Distribution List System p 3 25 Recording Voice Labels for Ma...

Page 164: ...on Top Menu 1 5 1 1 3 Program System Parameter System Group Assignment Mailbox Group Listing 1 12345 Mbx Group Name 1 11 2 11111 Mbx Group Name 2 12 3 13 4 14 5 15 6 16 7 17 8 18 9 19 10 20 4 5 5 1 2 Extension Group You can put several extensions together into a list The VPS can have up to 20 system extension group lists Each group can have up to 20 extensions You can add delete and review members...

Page 165: ...Extension Enter EXTENSION GROUP LIST No XXX Extension Group Name EXTENSION GROUP 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Enter the Extension Number Value Range default Up to 16 characters Description Function Reference Extension Group List No can be assigned as The Extension of the Owner of a mailbox so that all group members can share the information in the same mailbox In this case ea...

Page 166: ...Listing This displays ail Extension Group List numbers System Administration Top Menu 1 5 1 2 3 Group List No Program System Parameter System Group Assignment Extension Group Listing 1 12345 Extn Group Name 1 11 2 11111 Extn Group Name 2 12 3 13 4 14 5 15 6 16 7 17 8 18 9 19 10 20 4 5 5 2 Day Service Day service is a timer function that provides the appropriate way of incoming calls handling a spe...

Page 167: ...Mode 24 hours Day mode Night Mode 24 hours Night mode 1 f I Reference Day Service p 3 19 4 5 5 3 Holiday Setting You can program a special service mode for up to 20 holidays The VPS will provide the specified incoming call service and company greetings according to the day service setting of the holiday If a day is set asa holiday the starting and ending time specified in the Day service is ignore...

Page 168: ...u I 5 3 1 Holiday No l 20 Program L System Parameter Holiday Setting Enter Holiday 1 Holiday Number l Name of Holiday _ ____ _ ________ ____ __ __ _ Date _ ___ __ ____ _____ __I___ Retain Holiday ll l__ Service __ Company Greeting Number l 32 Port Affected 1 2 3 4 ___ MMIDD No Auto Attn 1 2 3 4 Parameter Name of Holiday Value Range default Description Function Reference Up to 16 For your reference...

Page 169: ... Holiday service setting At least one Service port must be specified The unspecified port s p 3 49 provide s the usual incoming call service Note The value range depends upon the models TVS75 Port 1 2 TVS 100 ti Port l 4 Holiday Setting Delete You can cancel the Holiday service setting by specifying a holiday number l 20 System Administration Top Menu 1 5 3 2 Program System Parameter Holiday Setti...

Page 170: ...day Name 20 No Holiday Name Daylight Saving Time Used to adjust the internal clock for the starting date and ending date of the daylight saving time System Administration Top Menu 1 5 4 Program System Parameter Daylight Saving Time Menu Start Date 1 hour forward MM DD MMlDD End Date 1 hour back MM DD MMIDD Parameter Start Date End Date i Value Range default Description Function MM Month DD Day Non...

Page 171: ...these numbers from the language selection menu enables the caller or the receiver of an external delivery message to select a language of voice prompts This setting is required when either one or both of the following parameters are set to Selective l Port Assignment i Incoming Call Service Prompt l Authorization of External Message Delivery Prompt Mode Example This message can be recorded by the ...

Page 172: ...M e g 3 42 4 5 5 6 Other Parameters System Administration Top Menu 1 5 6 Reference Multi Lineuai S ice p 3 42 Message Scan p 3 37 Program System Parameter Others Menu 1 Extension Numbering Plan 2 Dialing Parameter 3 Message Waiting Notification 4 External Message Delivery 5 Call Hold 6 Rotary Telephone Service 7 Intercom Paging Parameter 8 FAX Management 9 Disconnect Parameter SELECT ITEM AND PRES...

Page 173: ...r two digits of the extension number of your PBX Up to 16 entries can be registered in the list Each entry contains 2 5 digits of numeric characters O 9 and X which matches any digit Extension numbers cannot begin with 0 Zxtension Vumbering lan x3 22 Examples a If valid extension numbers of your PBX are 101 through 164 and 201 through 264 specify the numbers as follows 1XX Indicates any three digi...

Page 174: ... caudes the system to be aware that when dialing the number 9 123 4567 for example outgoing call setup sequence is done after the initial 9 is dialed The full sequence is therefore 9 outgoing call setup sequence 123 4567 For periodic port usage reports the VPS can discriminate between local and long distance calls and can report outgoing calls and calling times for billing purpose Specifies the am...

Page 175: ...ess number F Hook Flash R Ring Back Tone Detection S Silence Detection T Dial Tone Detection W Wait for 1 second 1 9 0 Dial Codes 41556 3 Message Waiting Notification Reference E M D Service p 3 22 M W N Device p 3 38 The following parameters are used to control the handling of message notification calls System Administration Top Menu 1 5 6 3 Program System Parameter Others Message Waiting Notific...

Page 176: ...waiting lamp of the extension every time a new message is recorded in the mailbox even if the message waiting lamp has not been turned off from a previous message If set to No the VPS will turn on the message waiting lamp for only the first message It will not notify subsequent messages until the Subscriber has accessed the VPS to receive the message This setting is useful if the first attempt has...

Page 177: ...r to Dial p 4 23 Type p 4 24 Beeper Callback NC Entry Mode p 4 33 Program System Parameter Others External Message Delivery Menu Retry Times O 9 times Busy Delay l 60 min No answer Delay I 120 min Outgoing Call Ports _ __ __ Message Length l 6 min Max Message for Mailboxes l l 00 msgs System External Message Delivery Duration Time l 9 min Company s Telephone No 3 3 60 l Z 3 4 3 3 3 Parameter Retry...

Page 178: ...ximum number of external messages delivery messages which can be held in one 3 mailbox at a time System External Message Delivery Duration Time l 9 min 3 Specifies the maximuin telephone connect time allowable f r an external message delivery call Used to prevent excessive telephone charges This time starts when the destination of the external delivery message answers the call The VPS terminates t...

Page 179: ...e leaving a message when the called extension is busy While on hold the VPS asks the caller repeatedly whether he wishes to continue the hold or take an Incomplete Call Handling service option If set to Disable the VPS offers callers Incomplete Call Handling service immediately Hold p 3 26 Incomplete Cdl Handling Service p 3 29 If set to Enable callers on hold are informed of their current positio...

Page 180: ... G D M Defines how the VPS treatscallers who are calling 2 OPERATOR from a rotary telephoneor callers who are EXTENSION unfamiliar with the VPS operation G D M Note G D M General Delivery Mailbox Reference Operator Service p 3 46 Rotary Telephone Service p 3 5 4 5 5 6 7 intercom Paging Parameter Intercom Paging is a PBX feature which makes it possible to page a caller s desired party through built...

Page 181: ...one Up to 12 digits consisting of O 9 xc and special codes None l 30 set 3 Description Function Specifies the intercom paging sequence required by your PBX Use up to 12 of the following eight letters and twelve dial codes D Disconnecting F Hook Flash R Ring Back Tone Detection S Silence Detection T Dial Tone Detection W Wait for 1 second X Pager Dialing A Answer l 9 0 Dial Codes I Specifies the in...

Page 182: ...m paging group number available for each p 4 30 None Subscriber is determined on a COS by COS basis I I I 4 5 5 6 8 Fax Management Transfers incoming fax calls to a fax extension Up to two fax extensions can be specified as the destinations of automatic fax transfer so that one serves as a backup for the other If the main fax extension is not available to receive a fax call the VPS will transfer i...

Page 183: ... is to wait before taking another action if there is no answer Note This timer applies to the fax call which has been transferred to the main fax or alternate fax extension1 Fax Manager Mailbox No 2 5 digits None Specifies the mailbox number of the Fax Manager to which the VPS will notify status of fax calls depending on Fax No answer Coverage Mode and Fax Notification Mode settings Fax No answer ...

Page 184: ... You have one FAX message The VPS will also leave the number of received fax calls in the Fax Manager s mailbox If set to No the VPS does not take any action on successfully received fax calls l t 4 5 5 6 9 Disconnect Parameter System Administration Top Menu 1 5 6 9 Reference Fax Management p 3 24 Programming System Parameter Others Disconnect Parameter Menu Maximum Silence Time 5 60 set 10 Parame...

Page 185: ...eter Baud Rate Word Bit Length Parity Program Hardware RS 232C Menu Baud Rate p 9600 Word Bit Length 8 Parity l_ ___ ll__ None Stop Bit Length 1 Value Range default 1 300 b p s 2 600 b p s 3 1200 b p s 4 2400 b p s 5 4800 b p s 6 9600 b p s 7 19200b p s 9600 1 7 bits 2 8 bits 63 1 None 2 Odd 3 Even None Description Function 1 Reference Specifies the speed at which the data is transferred bits per ...

Page 186: ...n Top Menu 4 1 6 2 Program Hardware Port Setting Menu 1 Port 1 2 Port 2 3 Port 3 4 Port 4 SELECT ITEM AND PRESS RETURN KEY Setting Menu System Administration Top Menu 1 6 2 1 Program Hardware Port Setting Port 1 Menu Flash Time 300 CPC Signal None Disconnect Time 2 Dial Mode DTMF Flash Time Value Range default 1 100 msec 2 300 msec 3 600 msec 4 900 msec 600 Description Function Reference Specifies...

Page 187: ...ou specify Pulse pulse speed lo 20 pps must 3 Pulse 20 pps be selected DTMF 4 5 6 3 PBX Interface Parameters Three types of parameters are used to program the VPS for optimal signaling and performance with your PBX System Administration Top Menu 1 6 3 Program Hardware PBX interface Menu 1 Dialing Parameters 2 lnband Signaling 3 Digit Translation Table SELECT ITEM AND PRESS RETURN KEY 4 5 6 3 1 Dia...

Page 188: ... Lamp Light Off Sequence for Message Waiting Lamp Call Waiting Sequence I__ __ _ 1 Release for Call Waiting F Parameter PBX Type Value Range default 1 Other Manu factures 2 KX T Series I T308 2 T616 3 T1232 4 T96 5 T336 6 TD816 7 TD1232 TD 1232 Description Function Specifies a type of PBX which is connected to the VPS In the case of a Panasonic KX T series telephone system the model number should ...

Page 189: ...e Sequence for Call Waiting When your KX TD series telephone system is in D PITS Integration mode Other rlanufac tures r None FX FX T308 T616 None None i FTX FTX FTX FTX FX FTX FTX FWW FWW FWW FWW FWW None N A N A None N A N A None None N A N A I N A N A T1232 Inband FTX FTX FTX FWW FWW FWW T701X T702X L KX T series FTX FTX FTX FTX T 91X T 9X TD816 FTX FX FTX FX FTX FX FWW F FWW F FWW F T701X T700...

Page 190: ...dicate the status of calls must be defined If you have set the PBX type to a KX T series telephone system these codes will automatically default to proper codes This is available when the VPS works with one of the following Panasonic KX T series telephone systems T 1232 T96 T336 TD816 TD1232 3 D PITS The VPS communicates with the PBX via D PITS interface This is available when the VPS works with o...

Page 191: ...3 29 If the extension that a caller wants does not answer this sequence allows the VPS to reconnect with the caller This sequence is carried out by the VPS to Call Transfe retrieve the call on hold after the extension in the Status Call Screening mode has refused to take the call p 3 o Light On Sequence for None This is the dialing sequence that the VPS must perform to turn on the message waiting ...

Page 192: ...Forward to VM Ringing Forward to VM Busy Forward to Other Extension Confirmation ___ Disconnect ___ ___I_ 1 2 3 4 5 6 7 8 9 a 0 1 2 3 4 5 6 7 8 9 X A B C D Parameter Value Range default Description Function Reference The following parameters can be programmed using O 9 xc and A D Ringback Busy Reorder DND 1 2 3 4 Indicates Ringback Tone Sent to the VPS when PBX Type the extension it dialed is ring...

Page 193: ...ing the call Forward to Other Extension Confirmation 8 9 Sent to the VPS if the called extension is forwarded to another non voice mail extension Sent to the VPS when it successfully dialed a message waiting lamp on or message waiting lamp off code Disconnect Sent to the VPS when the other party goes on hook Note Default values in the above table are for the Panasonic KX TD1232 816 telephone syste...

Page 194: ... Timeout 2 input Output SELECT ITEM AND PRESS RETURN KEY Inter Digit Timeout System Administration Top Menu 1 6 3 3 1 Program Hardware PBX Interface Digit Translation Inter dgt Timeout Menu Inter digit Timeout 1 seconds 1 set 2 set 3 set 4 set Parameter Value Range default Description Function Inter digit Timeout l 4 set This parameterdefines the entering interval of PBX Type 1 incoming signals Fo...

Page 195: ... Table 5 Table 6 Table 7 Table 8 Enter the Number C 0 1 2 3 4 5 6 7 8 9 c A B C D Parameter Value Range default Description Function Reference Table Input Up to 8 Make sure not to assign several codes to a single PBX Type l 8 digit digits incoming signal In this case the system will take P 4 79 consisting of the first assignment Integration output o 9 Mode digit A D p 4 8 I None 4 86 System Admini...

Page 196: ... and Editing a Mailbox 5 4 5 3 2 Deleting a Mailbox 5 6 5 3 3 Deleting a Mailbox Password 5 6 5 4 Setting COS Class of Service Parameters 5 7 5 5 Setting the System Clock 5 11 5 6 Checking System Usage System Reports 5 12 5 6 1 Obtaining System Reports 5 12 5 6 2 Clearing the Reports 5 13 5 7 Delivering Messages 5 14 5 7 1 Delivering Messagesto Ail Mailboxes Broadcasting Messages 5 14 5 7 2 Delive...

Page 197: ...e capacity from being ex ceeded In addition to the above you will have to set up a special password for yourself to prevent unauthorized ac cess to System Manager commands You will also have your own mailbox number set to either 99 999 default value 9999 or 99999 these vaiues can be changed P through which Subscribers will be able to contact you Before starting systemmanagement Use the Worksheets ...

Page 198: ...an extension number which is connected to the Voice Mail service If your VPS does not have one call any number and press 6 Service Access Command You will hear a Sys Mgr Mailbox No I Please enter your party s mailbox number To enter by nanle press and I I Password a If you are using a rotary telephone stay on the line To call the operator press O L 2 Press a then enter the System Manager s mailbox...

Page 199: ...f prompts These enable or disable certain functions related with the Subscriber s mailbox Make sure to record each of these decisions for each mailbox on the Worksheets provided See Setting up Mailboxes in Chapter 4 for detailed infor mation 1 Log in the main command menu 2 Press m for Other Features 3 Press 0 to set up a mailbox 4 Press 0 to assign and edit the mailbox 5 Enter the mailbox number ...

Page 200: ...terview Mailbox No 19 The current interview mailbox number is played Press 0 to set a new interview mailbox number Thesenumbersshouldbedifferent from theowner s mailbox num ber 20 Enter the new interview mailbox number 21 Confirm the interview mailbox number and pressm to accept it All Calls Transfer to Mailbox 22 The current status of all calls transferring is played Press 0 to change the current...

Page 201: ... menu t 2 Press Q for Other Fgatures 3 Press 0 to set up a mailbox menu 4 Press m to delete the mailbox 5 Enter the mailbox number 6 Press 0 to delete the mailbox Step 6 You can keep the mailbox by pressing 2 5 3 3 Deleting a Mailbox Password If a Subscriber does happen to forget it you can erase the This will allow the Subscriber to set a See Resetting a Mailbox Password in Chapter Mailbox Setup ...

Page 202: ...The value is automatically raised to a unit by four second increment 7 Confirm your entry and press m to accept it Log in the main command menu Press I ill for Other Features Press m to set the Class of Service Enter the COS number 1 64 Message Notification Status External Message Delivery Status 2 Auto Forwarding Status I Do not set in the COS No 63 Message Manager 2 Do not set in the COS No 64 S...

Page 203: ...23 The current setting is played Press 0 to change the current setting LIFO or FIFO 24 Confirm your entry and press m to accept it Message Scanning with Information 25 The current setting is played Press 0 to change the current setting enable or disable 26 Confirm your entry and press m to accept it Play System Prompt After Personal Greeting Status After a mailbox is entered the system can be set ...

Page 204: ...ess m to accept it SubscriberServicePrompt Mode 38 The current setting is played Press 0 m to change the desired mode 39 Confirm your entry and press m to accept it Tip Step 38 0 System Prompt m User 1 Prompt a User 2 Prompt m Accept the current prompt mode MessageNotification Status 40 The current setting is played Press 0 to change the setting enable or disable If the Message Notification Status...

Page 205: ...iving external delivery messages 47 Press 0 m to choose the desired mode or press m to accept it Tip Step 47 0 System Prompt m User 1 Prompt IE User 2 Prompt m Selective Prompt m Accept Auto Forwarding Status 48 The current setting is played Press 0 to change or m to accept If Auto Forwarding is enabled go to step 49 55 49 Press 0 to change the mailbox number 50 Enter the mailbox number 51 Confirm...

Page 206: ... See Daylight Saving Time in Chapter 4 1 Log in the main command menu 2 Press a for Other Features 3 Press Q to set the time and date 4 Press 0 to change the current time 5 Enter the current time and press m 6 Press 0 for AM or m for PM 7 Press 0 to acceptthe time 8 Press 0 to change the current date 9 Enter the current month and press m 10 Enter the day and press m 11 Enter the last two digits of...

Page 207: ...lbox number To get the information about mailboxes from No 200 to No 209 enter 2OW If a is entered for each digit of mailbox numbers e g for 3 digit mailbox numbers then all reports will be printed and you will return to the System Report Menu Press 0 to specify the mailbox range and enter the mailbox number or press 0 to obtain all mailbox usagecounts This mailbox number is the upper limit of the...

Page 208: ...ts Here pressm to clear theDisk UsageReports IE to clear the Port Usage Reports m to clear the Mailbox Usage Reports or Q to clear the Fax Call Report Press 0 to clear the reports To clear the Mailbox Usage Reports go to the_next step Enter the mailbox number If is entered all Mailbox Usage Reports are cleared Press 0 to specify the mailbox range and enter the mailbox number Press 0 to clear all M...

Page 209: ...mand menu 2 Press m to deliver a message 3 Press 0 to record a broadcast message 4 Record a broadcast message and press 0 5 Press ID to accept 5 7 2 Delivering MeSsagesto Specified Mailboxes You can also deliver messages to more than one Sub scriber s mailboxes by specifying them You can designate messages as private urgent and their de livery date and time Record Broadest Message Deliver MeWige G...

Page 210: ...by pressing I Step 9 You can end messagedelivery and return to the main command menu by pressing 2 Checking Mailbox Distribution You can check whether or not messageshave been delivered to recipients Check Mailbox Diwibumn co to s1ep 3 Tip Log in the main command menu Press m to check distribution status Press 0 to cancel the message or delete verification Press 0 to delete verification of this me...

Page 211: ...stem Manager s service will then be required to enter this password before proceeding 1 Log in the main command menu 2 Press 0 to customize your mailbox Then you will hear the current setting 3 Press 0 to change the mailbox password 4 Enter the password and m 5 Press Q to accept Step 4 1 If you do not need the password you can press I However it is recommendedto set the passwordto protectyour mail...

Page 212: ...following manner 1 Log in the main command menu 2 The VPS plays the number of new messages Press 0 to listen to the messages 3 The VPS plays the messagealong with the information on who is the sender and when it was recorded Press Q to show the whole menu for Help Step 3 You do not have to listen to the whole menu if you do not wish to You can 0 mm 0 Q m 0 Q 0 Q end your call by pressing 9 Repeat ...

Page 213: ...essage Waiting Lamp Status 6 7 6 4 2 Setting Notification by Calling Status 6 7 6 4 2 1 Setting Device Status 6 7 6 4 2 2 Assigning Notification Numbers 6 8 6 5 Customizing the Message Manager s Mailbox 6 10 65 1 Message Manager s Password 6 10 6 5 2 Operator s Extensions 6 10 6 6 Setting the System Clock 6 11 6 7 Recording Company Messages 6 12 6 7 1 Recording Company Greetings 6 12 6 7 2 Recordi...

Page 214: ...t tended party depending upon the contents of the message The VPS can have up to 32 company greetings for both business and non business hour greetings Depending on the company s workin g hours you will record these greet ings and select which one is to be delivered to each port of the VPS As Message Manager you can also modify prerecorded prompts from the Automated Attendant and Voice Mail ser vi...

Page 215: ...rd of the Message Manager s Mailbox The VPS requests you to enter the password if it has been assigned You are responsible for assigning it by entering the Message Manager s service Toaccess the message manager smailbox 1 Dial an extension number which is connected to the Voice Ca v 1 Mail service Please enter your party s mailbox number To enter by name press I and I Q Msg Mgr Mailbox 40 If you a...

Page 216: ...lbox To transfer general delivery mailbox messages press Ill To set up message waiting notification press 2 To customize your mailbox press 131 To set the clock press 4 To modify message press 1 51 To end this call press l 6 4 MessageManager ...

Page 217: ...ox and lis ten to messages stored in it After listening to a message you can transfer it to the mailbox of the intended recipient and erase it 1 Log in the main command menu 2 The VPS plays the number of messages Press 0 to listen to the messages Receive tVk iige t to step 3 3 The VPS plays the number of messages and then play the message with the message information Press m to listen to the whole...

Page 218: ...sing 5 You can transfer messages left in the General Delivery Mailbox to the mailboxes of intended subscribers append ing additional voice comments if necessary Once a mes sage has been transferred the original can be deleted from the General Delivery Mailbox Log in the main command menu Press 0 to transfer messages from the general delivery mailbox The VPS plays the first next last message Press ...

Page 219: ...mailbox Chqe Change rv W Lmp wa 0i Status Norificarion A l Tel No Log in the main command menu Press m to set Message Waiting Notification Press m to change the Message Waiting Lamp Notification Status Press Q to change the Message Waiting Lamp Notification status or 0 to accept it 6 4 2 Setting Notification by Calling Status The VPS calls the preset telephone or beeper when a new message is recor...

Page 220: ... keys 0 to 9 a tone pulse switches the beeper callback number display entry code X If you add the Beeper Callback No Entry Code at the end of a beeper number the notification is made in a little different way The VPS asks the caller to enter the number to which he wishes to be called and displays it on the LCD of your beeper The timing of the callback number entry is either before after or without...

Page 221: ...o change the second telephone number or m to change the third telephone number Press 0 to set the telephone number Enter the telephone number Press m to accept Select 0 to be notified by telephone or m by a beeper 0 Change the telephone number m Accept Review m Add more digits m Insert a pause Q Set dial mode 0 Insert a wait for dial tone m Insert a beeper display command MessageManager 6 9 ...

Page 222: ...ect to when he enters 0 the operator key Up to three operators Operator 1 2 3 can be specified for both Day and Night modes respectively It is usual to set your extension as the Operator 1 4 5 6 7 8 9 Tip Step 3 6 You can accept the current settings by pressing 2 Log in the main command menu Press 0 to customize your mailbox The VPS plays the current password setting Press 0 to change the password...

Page 223: ... the time as appropriate when daylight saving time begins and when it ends See Daylight Saving Time in Chapter 4 1 Log in the main command menu 2 Press Q to set the time and date 3 Press 0 to change the current setting 4 Enter the current time and m 5 Enter 0 for AM or a for PM 6 Press 0 to accept 7 Press 0 to change current setting 8 Enter the month and press a 9 Enter the day and press m 10 Ente...

Page 224: ...ing If you have not recorded the company greeting go to step 7 Press 0 to record the greeting If you press 2 the current company greeting is erased Record the company greeting and press 0 Press il to accept You can record other company greetings by repeating steps 3 to 8 Step 4 If you have not recorded the greeting for this number you can directly record a greeting Step 7 You have up to 6 minutes ...

Page 225: ...i7 3 Recording Department Dialing Menu Messages I 2 Record Department Dialing Menu 5 6 l h to step 4 7 Rather than dial long complicated numbers it is possible to reach an extension by entering one number Due to the fact that there are only nine digits l 9 to choose from the caller is limited to nine department dialing numbers The VPS allows you to record or erase the department dialing menu messa...

Page 226: ...tom MUlU Tip 2 Press m to modify messages 3 Press a to record a custom menu 4 Enter the custom number 1 100 5 The VPS plays the current menu Press 0 to change the menu If you have not recorded a menu for this number go to step 7 6 Press 0 to record menu 7 Record the menu and press 0 8 Press ID to accept 9 You can record other menus by repeating steps 4 to 8 Step 4 You can record the final guidance...

Page 227: ...s m to accept 9 You can record other mailbox list labels by repeating steps 4 to 8 Step 6 You can erase the label by pressing 2 Step 7 You have up to 6 minutes for recording Step 8 You can review the recording by pressing I record a new one by pressing 3 add recording by pressing 4 or eraseand exit by pressing 1 6 7 6 Recording User Prompts To support the Multi Lingual service in your VPS you have...

Page 228: ...tep 5 By pressing 2 you can record the prompt in a row without reviewing the current recording You will go to step 9 Step 6 For the numbers of the modifiable prompts seeat the end of this chapter Step 7 9 By pressing 3 you can turn off the specified prompt Step 10 You have up to 6 minutes for recording Step 12 You can review the recording by pressing 11 record a new one by pressing 3 add recording...

Page 229: ...recording by pressing 4 or erase and exit by pressing I 1 Log in the main command menu 2 Press m to modify messages 3 Press 0 to change the selection menu 4 The VPS plays the current selection menu Press 0 to change the menu If you have not recorded the selection menu go to step 6 5 Press 0 to record the menu If you press 2 the current menu is erased 6 Record the menu and press 0 7 Press m to acce...

Page 230: ... 4 THREE 5 FOUR 6 FIVE 7 __ __ ___ SIX _____ 8 SEVEN 9 EIGHT 10 NINE 11 TEN 12 ELEVEN __ 13 TWELVE 14 THIRTEEN 15 FoURTEEN 16 FIFTEEN 17 SIXTEEN 18 SEVENTEEN 19 EIGHTEEN 20 NINETEEN 21 TWENTY __ 22 TWENTY ONE 23 TWENTY TWO 24 TWENTY THREE 25 TWENTY FOUR 26 TWENTY FIVE 27 TWENTY SIX 28 TWENTY SEVEN 29 TWENTY EIGHT 30 TWENTY NINE 31 THIRTY 32 THIRTY ONE 33 THIRTY TWO 54 FIFTY THREE 55 FIFTY FOUR 56 ...

Page 231: ...NETY SEVEN 99 NINETY EIGHT 100 NINETY NINE 101 HUNDRED 102 MORE THAN HUNDRED Prompt No Modifiable Prompt I 103 1 AM __ ____ __ AM HOUR AM HOUR AM HOUR 111 SIX AM HOUR 112 SEVEN AM HOUR 113 EIGHT i AM HOUR 114 NINE AM HOUR 122 FIVE PM HOUR 123 SIX PM HOUR 124 SEVEN PM HOUR 125 EIGHT PM HOUR 126 NINE PM HOUR 127 TEN PM HOUR 128 ELEVEN PM HOUR 129 TWELVE AM HOUR 130 ONE MINUTE 131 TWO MINUTE 132 THRE...

Page 232: ...O MINUTE 1 152 1 TWENTY THREE MINUTE I 153 I TWENTY FOUR MINUTE 154 155 156 157 I TWENTY FIVE MINUTE MINUTE TWENTY SEVEN MINUTE MINUTE I 158 I TWENTY NINE MINUTE I 159 I THIRTY MINUTE 1 163 1 THIRTY FOUR MINUTE MINUTE THIRTY SIX MINUTE I 166 1 THIRTY SEVEN MINUTE 167 THIRTY EIGHT MINUTE 168 THIRTY NINE MINUTE 169 FORTY MINUTE 170 FORTY ONE MINUTE 171 FORTY TWO MINUTE 172 FORTY THREE MINUTE 173 FOR...

Page 233: ...List of Modifiable Prompts Prompt No Modifiable Prompt 211 FOURTH 212 FIFTH Linked to Pk pt No s 1 213 1 SIXTH 1 214 1 SEVENTH 21s EIGHTH 216 NINTH 217 TENTH Message Manager 6 21 ...

Page 234: ...1 2521 253 days 254 minutes 255 seconds 14921 2551 256 Enter your password followed by 256 3021 257 Incorrect entry 258 You have number 2581 12591 12581 12521 2581 6081 259 new messages 2581 12591 260 You have one new message 261 You have one message 262 There are no messages 263 Sorry this functiqn is not available 263 264 264 Please inform system manager 2631 2641 15871 5881 2641 265 Cannot be r...

Page 235: ...r message press if you have a touch tone phone 280 Recording accepted 281 To review press 1 281 282 283 284 285 2811 I2871 12831 2851 12811 2821 2831 282 To accept press 2 281 282 283 284 285 3051 12821 W81 2821 V811 2821 28X1 L4531 2821 4421 3281 V821 4791 13281 W321 14821 328 282 14421 58l 582 583 584 W81 12821 4421 5811 X9 5831 5841 5851 3281 2821 6011 28 3 To erase and try again press 3 l 2811...

Page 236: ... 1 Sorry this mailbox is in use 298 299 There were number of failure unsuccessful attempts to enter this mailbox To skip setting the password press 303 1 Password not assigned 304 This is the general delivery mail hnx 305 To set delivery time or make this message private press 1 306 To enter your callback number Dress 1 L 307 Otherwise press 2 I L 2921 295 I 2931 12941 129 51 I 2931 294 295 2931 2...

Page 237: ...ake this message private press I This message will be delivered on day Good morning Welcome to the Voice Processing System To accept press 1 For the next name press 2 To repeat this name press 3 To enter a new name or mailbox press The mailbox number entry failure Check the mailbox number Linked to Prompt No s 309 3 IO 3091 46ll 310 I3091 3 101 13091 4611 13101 343 539 540 541 S42 I3101 3131 f3071...

Page 238: ...s five and or to enter 5 15 press 5 1 5 and 334 This message is from name 3341 3351 335 of company name 334 335 336 Delivering message to name 337 Company name name 338 Hello this is the voice processing system 339 I have a message for name 13391 3401 3411 3391 3401 13411 3511 340 To receive the message press I 3391 3401 3411 3391 r 3401 3411 3511 3401 5721 f5731 5741 57X 5761 3451 13401 5721 5731...

Page 239: ...umber 350 To repeat press 1 3501 3451 3501 3071 351 If you want me to call back later L3391 3401 3411 3511 press 3 352 Welcome to the general delivery mailbox 353 I have a call for mailbox mailbox number 354 Please wait a moment 13701 3541 355 Please enter your callback number 3551 3561 3571 3551 3561 3571 3581 356 You can enter up to number I35513 3561 t3571 355 356 357 358 357 digits 3551 13561 ...

Page 240: ...ator is not available to answer the call Please call back later 314 You have a call 375 You have a call from name 376 To answer the call press 1 Otherwise press 2 and hang up 377 This call is for name 378 from name 1 379 1 This call is from name 380 r I To cancel holding press 2 now Otherwise I ll try your party again 1 1 To continue holding press 1 To enter another extension press 2 number other ...

Page 241: ...abled 396 Intercom paging enabled 397 Beeper access enabled 398 All transfer services disabled 399 To enable call blocking press I To enable call screening press 2 To enable intercom paging press 3 To enable beeper access press 4 To disable ali transfer service press 5 400 Message reception mode is inter view mode 401 402 Message reception mode is mes sage recording mode To set leaving a message s...

Page 242: ...essage to verify No messages to verify Message for name 415 416 248 received on date 415 416 248 Message sent on date 417 248 2491 4191 has not been received 15381 2481 2491 4181 has been erased because message 4171 2481 12491 4191 retention time expired To play the message press 1 To check the previous message press 1 twice To check the next message press 2 To cancel this message or verifica tion...

Page 243: ...ew member press 1 4401 4411 4421 441 To delete members press 2 14401 441 14421 442 To review press 3 440 441 b42 14531 12821 4421 328 282 4421 581 582 583 584 328 2821 442 581 582 583 15841 585 443 Sorry this list is in use for deliv ery If this list is edited all the deliver ies will then be cancelled 444 To record a message for external delivery press 1 To check external delivery message status ...

Page 244: ...551 4561 457 458 4 459 To change the password press 1 4591 4601 460 To change the time and date press 459 460 2 47 1I 4601 461 To deliver now press only the 3091 t4611 I3101 pound sign 462 No external delivery message pending 463 1 I was unable to reach name 464 External delivery message for name 465 was erased 4641 iti 51 4661 4641 14651 14661 466 because message retention time 464 4651 4661 expi...

Page 245: ...ase the question press 3 485 To change the answer length press 485 486 487 488 1 186 To skip to the next question press 485 486 487 488 2 4901 4861 14871 4X81 491 14861 487 488 486 14871 488 487 To skip to the previous question 4851 4861 4871 4X81 press 3 4901 4861 4871 4881 4911 L4861 4873 4881 4861 4871 4881 488 To go directly to a question press 485 486 487 488 4 490 486 487 488 4911 4861 L4871...

Page 246: ...ge the message waiting lamp status press 1 To change the device status press 2 To assign the telephone or beeper numbers press 3 Message waiting lamp notification enabled Message waiting lamp notification disabled Enter device number 1 through 3 Device number is number This device is for continuous use 1 This device is not be used Telephone number is not assigned First telephone number is tele pho...

Page 247: ...No answer greeting is message 520 Busy signal greeting is message 521 After hours greeting is message 522 No answer greeting is not recorded 523 Busy signal greeting is not re corded 524 After hours greeting is not re corded 525 Greeting erased 526 20 members maximum 4281 5261 527 Enter the mailbox number 528 Enter a group number 1 through 4 529 Group number number 530 To change the group name pre...

Page 248: ... 347 542 5441 542 To transfer this message press 7 343 5391 540 541 5421 3 101 343 543 539 540 541 346 347 15421 5443 543 To replay the previous message 343 543 15391 540 541 346 13471 5421 5441 press 1 twice 544 To message scan press 8 343 543 15391 540 5411 346 3471 542 5441 545 No previous message 546 All messages erased 547 Message transferred via mailbox 5471 2471 548 549 550 551 Message eras...

Page 249: ...terview mode 567 Message reception mode is set to message recording mode 568 Group name erased 569 This device is for scheduled use 570 Owner s name is name 571 Owner s name is not recorded 572 To deliver a message press 2 340 572 573 574 575 576 345 3401 5721 5731 15741 5751 3451 573 To check the mailbox distribution f3401 5721 5731 5741 15751 5761 3451 press 3 340 572 573 574 575 345 574 For aut...

Page 250: ...al message delivery press 3 External delivery message sched uled on date To add press 2 To use for scheduling press 1 To use for continuously press 2 To use not at all press 3 To transfer press 1 To review the mailing list press 4 Enter your party s mailbox number Enter the destination mailbox number 3281 2821 4421 5811 5821 5831 5841 3281 X21 4421 5811 5821 5831 5841 ls l 328 282 442 SSI 582 583 ...

Page 251: ...ransfer with comment press 2 5931 6041 594 595 I 605 1 To cancel mailing list review press any key 606 External delivery message will be sent right away 1 607 1 You have one FAX message 1 608 FAX messa oes L581 6081 609 The FAX transfer situation is as fol1ows 610 Transferred one time 611 Transferred number 6111 f6121 612 times 16111 f6121 613 One attempt was successful 614 One attemnt was busv 61...

Page 252: ...ber 547 Message transferred via mailbox number 247 and mailbox number 538 Message recorded on date 258 You have number 248 at time 252 Messages Message Scan 552 Message from name 553 was sent on date 248 at time Message Delivery 3 141This message will be delivered on day 248 at time Personal Group Distribution List 555 You can add up to number 556 more members Check Mailbox Distribution 415 Messag...

Page 253: ...g delivered now 476 more times L 417 Message sent on date 248 at time 249 for mailbox number 419 has been erased because message retention time expired sage Delivery Message Waiting Notification 355 Please enter your callback number 356 You can enter up to number 357 digits 377 This call is for name 378 from name 355 Please enter your callback number 356 You can enter up to number 357 digits 358 W...

Page 254: ...ved Data to the VPS LOAD 7 9 7 1 9 Print All of the VPS Parameters GPRN 7 10 7 1 10 Program Version Display VERS 7 10 7 1 11 Custom Service Report CREP 7 l 1 7 1 12 Custom Service Menu Access Count Clear CCLR 7 l 1 7 1 13 Message Waiting Lamp Retry Times MWL 7 12 7 1 14 Setting Minimum Recording Length MRL 7 12 7 1 15 Modified Prompt List MPLT 7 13 7 1 16 Utility Command List HELP 7 14 7 1 17 Quic...

Page 255: ... hard disk main ROM and Port card CREP Displays the keypad assignments message recording status and the tree structure of a Custom service CCLR Clears a Custom service menu access count MWL Specifies the number of times the VPS attempts to turn on the message waiting lamp on the extensions MRL Sets the minimum recording length of a message MPLT Displays the user prompt recording status HELP Displa...

Page 256: ...passwords can be set using up to eight alphanumeric characters Type PASS then press RETURN PASS 1 Administrator Password 2 System Reset Clear Password Creating a New Password Select l or Z Maximum 8 characters NEW PASSWORD Enter the password IVERIFICATION I Enter the password again for verification If any one of the VPS ports is in use the VPS will warn you by the following mes sage Now Line is us...

Page 257: ...password means the password has been reset l The VPS does not distinguish the capital letter from the small letter Set Time TIME Used to set the correct system date and time to ensure accurate scheduling A number of functions require that the system time and date be set correctly in order to operate properly These include message waiting notification external message delivery call retries after in...

Page 258: ...ecified time everyday by entering PSET command Disk Usage Report Port Usage Report Call Account Report 1 Type PSET then press RETURN S PSET Report Print Out Service Disable 1 Enable 2 Disable 2 Press 1 to enable this function or Press 2 to disable it Enter The Print Out Time HH MM AM PM Enter the time to print the report 7 1 6 Error Log Display ELOG You can diagnose the VPS by getting the error lo...

Page 259: ...acquisition error CPU card is short of memory temporarily because of too much traffic CLOCK Clock access error Clock IC is out of order Check the hardware DISK DATA R W xx yyyy DSP SCAN HDD access error If there is a sector which often causes errors check the disk xx IDE error code yyyy read write error sector number DSP SCAN error DSP is out of order Check the hardware DSP FIFO CPU APPLICATION x ...

Page 260: ...or Integration with PBX is not set to D PITS mode SLOT 3 is unavailable for Port card installation SYSTEM ERROR 6 SYSTEM ERROR 7 SYSTEM ERROR 8 No CO line cards are active COs are all Disable DPITS Interface Connection is not Established SLOT 3 is unavailable for CO card installation Error and warning indications during system operation Indication DISK STORAGE SPACE IS NOW EXCEEDING 800 o ASCII TE...

Page 261: ...s l 5 User Prompts 2 6 Custom Service Menu 7 Personal Greeting Select No 2 Select item to be backed up then press RETURN I To start press RETURN I 3 Press RETURN r Start Save 1 Set the data terminal to the receiving Answer mode Xmodem Then specify the backup filename The specified data will be transmitted to the data terminal Notes l The data terminal used must be equipped with communications soft...

Page 262: ...rs 3 System Prompts 4 User Prompts l 5 User Prompts 2 6 Custom Service Menu 7 Personal Greeting Select No 2 Select the item to be restored to the hard disk then press RETURN To start press RETURN 3 Press RETURN Start Load 4 Set the data terminal to the sending Call mode Xmodem Then enter the back up filename The backup data will be restored to the hard disk Notes l Y ou can cancel this command by ...

Page 263: ...mpt Setting 9 System Parameter Setting Others 10 Hardware Setting 11 System Reset Clear Parameter Please select 1 Program Mailbox Setting Mailbox Listing MAILBOX No loll 1 The Extension of the Owner 108 2 The Spelling of the Owner First Name 3 The Spelling of the Owner Last Name 4 Mailbox Class of Service No 1 5 The Covering Extension 6 Interview Mailbox Number 7 All Calls Transfer to Mailbox No M...

Page 264: ...I I 3 Subscriber I I 4 Dprt Dial I I I Main Menu I xl Main Menu 6 Operator 7 Exit 8 Pre Menu I Exit Main Menu Custom 20 Indicates that Custom service No is 20 User l Indicates a type of voice prompts is User l Access 3 Indicates that a Custom service was being accessed 3 times by the callers Menu Msg None Indicates that the menu message for a Custom service is None not recorded I Xfer Mbx 101 Indi...

Page 265: ...not a Panasonic KX T series telephone system S MWL Current Setting of M W L Retry Count is 1 Enter M W L Retry Count l 3 Note This setting is not valid if Message Waiting Lamp for Every Message is set to Yes 7 1 14 Setting Minimum Recording Length MRL Used to specify the minimum recording length O 3 seconds of a message Messages shorter than this setting will be discarded from the mailbox Note You...

Page 266: ...prompts Or Press 2 to display the User 2 prompts Ol Press nothing to display both prompts S MPLT 1 List of Registered User Prompt 1 Nb l 2 I 1 OFF 5 6 1 I I I I I 1 1 1 11 9 9 8 1 I3 9 I I v Total Number of Registered 3 620 Blank The prompt has not been recorded Prompt no The prompt has been recorded OFF The prompt has been timed off Note The total number of registration shown at the bottom does n...

Page 267: ...nting only ASCII Terminal mode VERS Program Version Check CREP no Custom Menu Information List no Custom Menu No I 100 CCLR no Custom Menu Access Counter Clear no Custom Menu No l 100 0 0 Clear All MWL count MWL Retry count set l 3 MRL count Minimum Recording Length set O 3 MPLT opt Registered User Prompt No List opt 1 User Prompt 1 2 User Prompt 2 7 1 17 Quick Setup QSET Used to set up your VPS v...

Page 268: ...rt Usage Report 6 Disk Usage Report 7 Mailbox Usage Report 8 Fax Call Report SELECT ITEM AND PRESS RETURN KEY In addition the following four reports can be dleared of all values and prepared for use again System Administration Top Menu 2 2 System Reports System Report Clear Menu 1 Port Usage Statistics Clear 2 Disk Usage Statistics Clear 3 Mailbox Usage Statistics Clear 4 Fax Call Report Clear SEL...

Page 269: ...3 Telephone Note An X in the screen indicates that the feature marked with the X is setto Yes 7 2 2 COS Class of Service Assignments This report provides information on all Class of Service numbers System Administration Top Menu 2 1 2 COS Assignments Jul 29 11 30 AM COS GL RN RtS Ln CaN CaTRO SI SP CW MC DM PG Pr MN ED pr AF mbox dl md 1 16 10 10 5 10 10 L N N N N N 1 Ul X X Ul 00 30 M 2 16 7 7 3 ...

Page 270: ...e Note An X in the screen indicates that the feature marked with the X is set to Yes 7 2 3 SystemServiceReport The System Service Report provides ihformation about the usable ports of the VPS It also indicates the services assigne dto each VPS port for Day Night and Holiday modes t heincoming and outgoing call services System Administration Top Menu 2 1 3 l System Service Report Port Day mode Nigh...

Page 271: ...DIAL 039814809 MBOX 114 JAN 7 5 06 PM 00 02 45 DIAL 261 2601 MBOX l18 JAN 8 9 07 AM 0O Ol 15 DIAL 431 2111 MBOX 112 JAN 8 lo 24 AM 00 04 51 DIAL 431 2111 7 2 5 Port Usage Report The Port Usage Report provides information about port usage and allows you to measure traffic on the system and ports It includes the accumulated duration times of incoming and outgoing calling services and the total conne...

Page 272: ...Report indicates the amount of disk storage in use and availability in minutes It also provides the following three statistics l Accumulated number of messages which were recorded by callers after last clearing the disk usage l Accumulated number of messagesdeleted by Subscribers l Accumulated number of messages expired and removed by the system System Administration Top Menu 2 1 6 Disk Usage Repo...

Page 273: ... please wait until Disk Usage Report Data Cleared appears 7 2 7 Mailbox UsageReport The Mailbox Usage Report provides information about the usage of a specific mailbox It includes the number of recorded messages the total amount of outgo ing calling time and external message delivery message notification and group message delivery System Administration Top Menu 2 1 7 I Enter the Range 111 Note Spe...

Page 274: ... IM Interview Message LD Long Distance GM Group Message Lcl Local Exp Expired Mailbox UsageStatisticsClear The Mailbox Usage Report can be cleared of all values and prepared for use again System Administration Top Menu 2 2 3 System Reports System Report Clear Mailbox Usage Statistics Clear Enter the Range May I clear a mailbox usage report data Y N Enter Y yes or N no and press RETURN If you enter...

Page 275: ...11 11 15 AM 1 connect MAR 01 07 58 PM 2 busy no ans APR 04 lo 23 AM 4 busy connect I I no ans No answer FAX l Main Fax Machine FAX 2 Alternate Fax Machine Fax Call StatisticsClear The Fax Call Report can be cleared of all values and prepared for use again System Administration Top Menu 2 3 2 4 System Reports System Report Clear Fax Call Statistics Clear May I clear a fax call usage report data Y N...

Page 276: ...RESS RETURN KEY Note 5 Quick Setup in the above screen does not appear in the ASCII TERMINAL mode 2 Press 4 for System Initialization System ResetlClear Menu Mailbox No Length 3 System Manager s Mailbox No 999 Message Manager s Mailbox No 998 Will you change the settings YIN 3 Press Y this moves the VPS to the off line mode System ResetlClear Menu Mailbox No Length 3 System Manager s Mailbox No 99...

Page 277: ...g ends the following display will appear on the screen Notes l The execution time for System Reset Clear may differ each time because of the system s capacity and its programs Generally it will take at least three minutes l To set the system clock date and time use the Utility Command TIME See page 7 4 7 24 Maintenance ...

Page 278: ...the CPC l Adjust the CPC signal to that of the signal connected PBX and reset l Unable to make outside l Improper setting of the Reset the outside call dial mode tone calls outside call dial mode pulse properly l Improper setting of the l Reset the outside line access sequence outside call dial procedure of the connected PBX l Unable to call an extension l Improper setting of extension l Adjust th...

Page 279: ...Template for KX TVS75 t UP 71 mm 77 mm Install a screw here Install a screw here Install a screw here 1 l Copy the template and place it on the wall ...

Page 280: ...x 64 Vumber of Messages Max 100 per mailbox programmable ersonal Greeting Message Length 8 to 60 set programmable Message Retention Time 1 to 30 days or unlimited programmable Maximum Message Length 1 to 6 min programmable deports Mailbox List Class of Service List System Service Report Call Account Report Disk Usage Report Por Usage Report Mailbox Usage Report FAX Report Connections Telephone Lin...

Page 281: ... 3 l 1 E Call queuing announcement 4 70 Extension group 3 22 3 41 4 55 Call retrieval announcement 4 70 Call screening 3 ld Call services 3 9 Call transfer status 3 10 Call transfer all calls to a mailbox 3 33 Call waiting on busy 4 29 5 8 Card CPU 2 5 7 5 Port 2 5 7 5 Class of service 3 12 4 27 5 7 assign number of 4 2 1 5 5 Clock 3 54 5 1 1 6 11 7 4 Company greeting 3 12 assign number of 4 38 re...

Page 282: ...5 14 private 3 36 3 50 Message delivery to subscribers 3 36 5 14 to non subscribers SeeExternal message delivery checking of 3 24 3 36 5 15 Message length maximum 4 28 minimum 7 12 Message listening 3 50 5 17 from general delivery mailbox 6 5 Message manager s mailbox 3 34 6 3 7 23 Message reception mode 3 37 Message recording 3 5 1 Message retention time 4 28 5 7 Message retrieval order 4 28 5 8 ...

Page 283: ... incoming calls 4 38 v in custom service 4 5 1 Voice mail service 3 3 1 3 43 3 56 in subscriber service 4130 5 9 Voice prompts 3 58 Prompt selection number 4 62 Q Quick setup 4 3 4 8 R Reply to message sender 3 5 1 Rotary telephone service 3 52 4 7 1 RS 232C parameters 4 76 S Selection menu 3 42 recording_ 6 16 Service access commands 3 53 Special feature authorization 3 53 4 32 5 9 Subscriber s m...

Page 284: ...aires Second fill in the worksheets with the data which you wish to set If you do these things beforehand actual input operation goes quicker and smoother Contents 2 3 How to Use the Worksheets 4 5 Planning the Application W O 1 W O 7 Worksheets for System Administrator W l l W l 32 Worksheets for System Manager w 2 1 w 2 5 Worksheets for Message Manager w 3 1 w 3 10 Note If necessary please make ...

Page 285: ...xtension Assignment W l 11 Custom Service w 1 12 Mailbox Group W 1 13 Extension Group w 1 14 Day Service w 1 15 Holiday Setting W 1 16 Daylight Saving Time w 1 17 Prompt Setting W 1 18 Extension Numbering Plan w 1 19 Dialing Parameters w 1 20 Message Waiting Notification Parameters W l 21 External Message Delivery Parameters W l 22 Call Hold W l 23 Rotary Telephone Service W l 24 Intercom Paging P...

Page 286: ...ss of Service Setting W 2 4 Worksheetsfor MessageManager w 3 1 Message Manager s Password W 3 2 Mailbox Owner s Address w 3 3 Company Greetings w 3 4 Company Name w 3 5 Department Dialing W 3 6 Custom Service Menus w 3 7 Mailbox Distribution Group Name W 3 S Modifying Voice Prompt W 3 9 Selection Menu w 3 10 3 ...

Page 287: ...istrator System Administration Top Menu 1 4 1 Indicates that Press I in the System Administration Top Menu You will see the next menu Press 4 You will see the next menu Press I Now the menu described on the worksheet will appear on the screen Two types of screen VT100 compatible termi nal and ASCII terminal Enter the values according to the worksheets Example for System Manager System Manager Top ...

Page 288: ...e Manager s Mailbox number after access ing Voice Mail Service You will hear the VPS guidance Press y cl You will hear the VPS guidance Press q Now enter the values according to the worksheets Example for Reference See pages 4 27 4 31 Indicates that Refer to pages 27 to 31 in Chapter 4 of the Installation Manual 5 ...

Page 289: ...r installing the VPS getting information about the existing telephone system and the needs of the customer s company is helpful Contents Background Information w o 2 Switch Capabilitigs w o 2 Customer s Call Handling Survey W 0 6 ...

Page 290: ...an the switch provide End to End DTMF signaling a for Single Line sets b for Digital sets c for Attendant Console YES NO YES NO YES I NO YES NO YES NO YES I NO YES NO YES NO YES I NO YES I NO Can the switch provide Call Transfer YES I NO a Hook flash Transfer YES NO b Feature access code Transfer YES I NO c Automatic Transfer dialing while connected initiates transfer YES NO d Blind Transfer to th...

Page 291: ...MF signaling passed Is CALLING party information inband DTMF signaling passed c a station that is BUSY or does NOT ANSWER Is CALLED party information inband DTMF signaling passed Is CALLING party information inband DTMF signaling passed d a station at all times All Call Forwarding Is CALLED party information inband DTMF signaling passed Is CALLING party information inband DTMF signaling passed e I...

Page 292: ...ng Indication via Stutter dial tone YES NO When a station calls another single line station station to station a is CALLING party information inband DTMF signaling passed YES NO b is speed dialing supported by this switch YES NO c can it be programmed to provide CALLING party into via DTMF signaling YES NO If far end disconnect signaling supported YES NO a Can the Switch provide open loop current ...

Page 293: ...NO d UCD Hunt Groups YES I NO e ACD Hunt Groups YES I NO f If a forwarding method that would emulate Hunt Groups exists please describe Does the Switch provide for attendant overflow positions to single line stations YES NO Does the Switch provide any special feature that might relate to the functionality of either voice mail or auto attendant YES I NO Worksheets w o 5 ...

Page 294: ... is busy or does not answer a Performs paging YES NO b Talks messages YES NO c Returns to attendant YES NO Are there a lot of calls a for departments b for extensions YES I NO YES NO What kind of messages do callers leave a Callers name b Private message c Detailed information Are there any employees sharing extensions YES I NO YES I NO YES I NO YES NO How many outside employees do not have extens...

Page 295: ...Does the Customer require the VPS for a Main Receptionist b Call Routing c Backup Receptionist d Out of Hours Receptionist e Custom Service YES NO YES I NO YES NO YES NO YES NO Worksheets ...

Page 296: ...Worksheets for System Manager Contents Setting System fanager s Password W 2 2 Mailbox Settings W 2 3 Class of Service Setting W 2 4 ...

Page 297: ...Setting System Manager s Password Seepage 5 16 SystemManager Top Menu 3 Password Svstern Manager s Pkwd w 2 2 Worksheets ...

Page 298: ...ansfer to Mailbox Seepages 5 4 5 5 SystemManager Top Menu 6 l bs So Estn No Mailbox Owner s Name Cos IMBos AlTti I I For recording Initial 3 or 1 letters l 61 j I Yes c 11 j 2 No Default Note Please make photo copies of this sheet if necessary Worksheets W 2 3 ...

Page 299: ...Class of Service Setting W 2 4 Worksheets ...

Page 300: ...Callback MWL for Device YIN Prompt Y N Mailbox Delay Forwardin No Entry Mode Unreceived Notification Mode No Time Motlc Select Message for System Without Unreceived User I 00 05 copy BClorC YIN Message User 2 W59 Move After Y N Selective Disable __ __ ___ ______ __ __ __ Default Note Plcasc dw pbo o topics of Ibis sbcct if ncccs r y I ...

Page 301: ...oup w 1 14 Day Service w 1 15 Holiday Setting W 1 16 Daylight Saving Time w 1 17 Prompt Setting W 1 18 Extension Numbering Plan w 1 19 Dialing Parameters w 1 20 Message Waiting Notification Parameters W 1 21 External Message Delivery Parameters W l 22 Call Hold W l 23 Rotary Telephone Service W l 24 Intercom Paging Parameter w 1 25 Fax Management W l 26 Disconnect Parameter W l 27 RS 232C Paramete...

Page 302: ...Mailbox Settings w 1 2 Worksheets ...

Page 303: ... MON SUN Number to Dial Up to 32 digits Type I Not Use O 9 P Pause T Dial Tone Telephone 2 Continuously O 9 times O 120 min o 120 min I 12 hour 00 59 minute Detection M Dial Mode Beeper 3 Scheduled t 0 t 3 t 30 AM PM a m pm X Callback Number Entry Code All Day Space No Ust 1 st 2nd 3rd 1st 2nd 3rd 1st 2nd 3rd 1st 2nd 3rd 1st 2nd 3rd Default Note Please make photo copies of this sheet if necessary ...

Page 304: ...in l DMA Direct Mailbox Access l CaN Mailbox Capacity Maximum Messages l PG Intercom Paging Group l 8 5 100 msgs l Pr Prompt Mode l CaT Mailbox Capacity Mqximum Message Time l RO Message Retrieval Order See pages 4 27 4 31 System Administration Top Menu 1 2 COS No 1 cos GL RtN RtS Ln CaN CaT Ro SI SP cw MsgC DMA PC Pr 8 60 l 30 l 30 days l 6 5 100 5 100 LIFO Y N Y N Y N Y N Y N I 8 System set days...

Page 305: ...N Beeper Callback MWL Device YIN Prompt Y N Mailbox Delay Forwarding No Entry Mode Notification Notification Mode No Time Mode Select for for System 00 05 Without Unreceived Unreceived COPY User I A59 Move Before Message Message User 2 After Y N Y N Selective Disable I Default Note Please make photo copies of this sheet if necessary ...

Page 306: ...p Menu 1 3 1 4 1 M2 Port No 1 Mode Day Company Incoming Call Incoming Call Prompt for Delayed Answer Greeting No Service Service Prompt Rotary Callers Time l 32 VMIAA IS CS System User1 i System Userl 0 60 set User2i Selective User2 Night 2 Day Night 3 Day Night 4 Day Night Default Note Port 3 and Port 4 are applicable only to TVS 100 W l 6 Worksheets ...

Page 307: ...Department Dialing See 4 40 4 41 pages SystemAdministration Top Menu 1 4 3 1 1 Department Dialing No 1 Extension No Remarks Department name etc 2 3 4 5 6 7 8 9 Worksheets w 1 7 ...

Page 308: ...I Hold 2 No answer Coverage 3 CBll Waiting 4 Disconnect Message I Caller Select 2 Leave Message 3 Disconnect Message 4 Next Operator 1 3 times 3 Default Value Day Mode Operator 2 See 4 44 4 45 pages SystemAdministration Top Menu 1 4 1 2 1 2 Item Operator s Extension No Operator s Mailbox No Busy Coverage Mode No answer Coverage Mode Value to Select 2 5 digits 2 5 digits 1 Hold 2 No answer Coverage...

Page 309: ...ge 3 Disconnect Message Value Default Night Mode Operator 1 See 4 41 L 4 44 pages SystemAdministration Top Menu 1 4 1 2 2 1 Item Operator Service Value to Select 1 Disable 2 Enable Value Operator s Extension No Operator s Mailbox No Operator No answer Time Busy Coverage Mode 2 5 digits 0 2 5 digits 998 10 60 set 30 1 Hold 2 No answer Coverage 3 Call Waiting No answer Coverage Mode 4 Disconnect Mes...

Page 310: ...Waiting 4 Disconnect Message 1 Caller Select 2 Leave Message 3 Disconnect Message 4 Next Operator Value Default Night Mode Operator 3 See 4 46 4 47 pages System Administration Top Menu 1 4 1 2 2 3 Item Operator s Extensiori No Operator s Mailbox No Busy Coverage Mode No answer Coverage Mode Value to Select 2 5 digits 2 5 digits 1 Hold 2 No answer Coverage 3 Call Waiting 4 Disconnect Message 1 Call...

Page 311: ...Alternate Extension Assignment Seepages4 48 4 49 1 SystemAdministration Top Menu 1 4 1 3 1 Mailbox No I Worksheets ...

Page 312: ...ension characters User 2 No box c Operator b Transfer d Exit to Exten e Previous Menu sion f Custom Service c Operator g Voice Mail Service d Exit h Call Transfer Service e Previous i Subscriber Service Menu j Department Dialing f Custom k Dial by Name Service I Repeat Menu m Main Menu n Fax Transfer I 2 3 4 5 6 7 8 9 u d 0 c I 2 3 4 5 6 7 8 9 x d 0 c I 2 3 4 5 6 7 8 9 3 d 0 c I 2 3 4 5 6 7 8 9 3 ...

Page 313: ...x Group See pages 4 53 4 55 System Administration Top Menu 1 5 1 1 1 Group List No Group Group NO Name Mailbox No Up to 16 characters Note Please make photo copies of this sheet if necessary Worksheets w 1 13 ...

Page 314: ...Extension Group See 4 56 4 57 pages System Administration Top Menu 1 5 1 2 1 Group List No Extension No Extension No Note Please make photo copies of this sheet if necessary c w 1 14 Worksheets ...

Page 315: ...ervice end time Day service start time Day service end time Day service start time Day service end time FRI I Day service start time I I Day service end time I SAT I Day service start time I I Day service end time I SUN I Day service start time I Day service end time Note Set as hh mm AM PM The Default is 9 00 AM for Start time and 5 00 PM for End time Worksheets ...

Page 316: ... Menu 1 5 3 1 Holiday No No 1 Name of Holiday Date MMIDD Retain Service Company Port Holiday VMIAAWSI Greeting Affected YIN CS No 32 2 3 4 2 3 4 5 6 7 8 9 10 12 13 14 16 17 18 19 20 Default Note Port 3 and Port 4 are applicable only to TVS 100 W 1 16 Worksheets ...

Page 317: ...Daylight Saving Time Seepage 4 61 SystemAdministration Top Menu 1 5 4 Item Start Date 1 hour forward MMIDD Date End Date 1 hour back MM DD Worksheets w 1 17 ...

Page 318: ...emAdministration Top Menu 1 5 5 Item Value to Select System Prompt Selection Number 1 9 User 1 Prompt Selection Number l 9 User 2 Prompt Selection Number l 9 Position of AM PM in Time Stamp Before After None Value Default W 1 18 Worksheets ...

Page 319: ...ion Numbering Plan Seepage 4 64 SystemAdministration Top Menu 1 5 6 1 X Don t care Numbering Plan 11 Numbering Plan 12 Numbering Plan 13 Numbering Plan 14 Numbering Plan 15 Numbering Plan 16 Worksheets w 1 19 ...

Page 320: ...all Transfer No answer Time Outgoing Call No answer Time Pause Time Outgoing Call Setup Sequence Default Value Selection 1 O 8 digits 20 IO 60 set 30 lo 90 set 2 l 9 set T Up to 12 digits F Hook Flash R Ring Back Tone Detection S Silence Detection T Dial Tone Detection W Wait for 1 second 1 9 0 Dial Codes w 1 20 Worksheets ...

Page 321: ...ll Ports 1 2 3 4 I 2 3 4 Port number rMessage Waiting Lamp Ports 1 2 3 4 I 2 3 4 Port number Message Waiting Lamp for Every Message Max Digits for Callback No No 20 Yes No 1 48 digits Callback No Entry Interdigit Time Out System Callback No 5 I IO set Up to 32 digits Note Port 3 and Port 4 are applicable only to TVS 100 Worksheets w 1 21 ...

Page 322: ... times Busy Delay 3 I 60 min No answer Delay 60 1 120 min Outgoing Call Ports 1 2 3 4 I 2 3 4 Port number Message Length 3 1 6 min Max Messages for Mailboxes 3 1 100 messages System External Message Delivery Duration 3 1 9 min Time Company s Telephone No Up to 32 digits Note Port 3 and Port 4 are applicable bnly to TVS 100 w 1 22 Worksheets ...

Page 323: ...u 1 5 6 5 Item Default 1 Value Selection I I I Call Hold Mode Enable I 1 Enable Disable Call Queuing Announcement Mode Enable Enable Disable Call Retrieval Announcement Timing 1 1 1 30 set Redialing Cancel Timing I 30 I 15 30 45 60 set Worksheets W l 23 ...

Page 324: ...age 4 71 System Administration Top Menu 1 5 6 6 Item I Default i I Value j Selection I Rotary Telephone Call Coverage Day Mode G D 11 G D M OPERATOR EXTENSION Rotary Telephone Call Coverage Night Mode j G D Ll L _ W l 24 Worksheets ...

Page 325: ...ng Code fCr Group 2 Paging Code for Group 3 Paging Code for Group 4 Paging Code for Group 5 Paging Code for Group 6 Paging Code for Group 7 Paging Code for Group 8 Default Value Selection j 5 1 2 1 Up to 12 digits D Disconnecting F Hook Flash R Ring Back Tone Detection S Silence Detection T Dial Tone Detection LV Wait for 1 second 4 Pager Dialing A Ansvver l 9 0 Dial Codes 1 30 set l 3 times 1 10 ...

Page 326: ...er of Incoming Fax Call Disable Selection Enable Disable 1 2 5 digits Extension No Alternate Fax Extension No I 1 5 digits Extension No Fax No answer Time Fax Manager Mailbox No 1 10 i 60sec I i 2 5 digits Mailbox No Fax No answer Coverage Mode Fax Notification hIode so so Estn Mbs No W l 26 Worksheets ...

Page 327: ...Disconnect Parameter See page 4 75 SystemAdministration Top Menu 1 5 6 9 Item Default 1 Value Maximum Silence Time 10 Selection 5 60 set Worksheets W 1 27 ...

Page 328: ...SystemAdmhistration Top Menu 1 6 1 Item j Default Value i Sclcction Bud Rate 9600 I j 3OOJ600 1200 2400 00 9600 19200 b p s I Word Bit Length I Y I 1 718 bits I Parity I None j None Odd Even Stop Bit Length 1 j l 2 bits d i W l 28 Worksheets ...

Page 329: ...wnrx t Time Dial Mode 1 4 1 100 msec 1 None x 1 1Sc2 L I DTMF 2 300 msec 2 6 5 msec 2 2 s 2 Pulse 10 pps 3 600 msec 3 150 msec 3 3 sP I 3 Pulse 20 pps 4 900 msec 4 300 msec i 5 150 msec 6 600 msec 8 8 se Pert 1 1 I Pon 2 Pon 3 Port 4 j Default Note Port 3 and Port 4 are applicable only to T lOO Worksheets W 1 29 ...

Page 330: ...ension Transfer Sequence Reconnect Sequence on Bus Reconnect Sequence on I ansLver Reconnect Sequence on Refuse Call Light On Sequence for IvlW L Light Off Sequence for lnZ i D PITS 1 FX I FX I I FX I I F I F I F I None Inban D PITS Up to 12 digits D Disconnecting R Ring Back Tone Detection T Dial Tone X Extension Dialing F Hook Flash S Silence Detection W Wait for 1 second A Answer o 9 Dial Codes...

Page 331: ...stration Top Menu 1 6 3 Z Item Default Value Selection I I Ringback 1 BUSY 2 Up to 8 alphanumeric characters O 9 A D Reorder DND 3 4 Answer Forward to V f Ringing 6 Forward to V l Busy 7 Forward to Other Extension 8 Confirmation 9 Disconnect 9 Worksheets w 1 31 ...

Page 332: ...t Itenl Default Value Selection I IInter digit Timeout 1 3 set See page A 86 SystemAdministration Top Menu 1 6 3 3 3 Digit Translation Table Item Default Input digit Output digit Selection Taile 1 1 I Up to 8 digits O 9 A D Table 2 i Table 3 Table 4 I I Table 5 Table 6 j Table 7 j Table 8 W l 32 Worksheets ...

Page 333: ...sage Afanager s Password W 3 2 Mailbos Owner s Address w 3 3 Company Greetings w 3 4 Cornpan Name w 3 5 Department Dialing W 3 6 Custom Service Menus w 3 7 Mailbox Distribution Group Name W 3 8 Modifying Voice Prompt w 3 9 Selection Menu w 3 10 ...

Page 334: ...Message Manager s Password See page 6 10 MessageManager Top Menu 3 Message Manager s Password W 3 2 Worksheets ...

Page 335: ...r s Address See page 6 6 L se this sheet when you transfer messages in thz General Delivery Mailbox Mailbox No Mailbox Owner s Name 1 I I j Sate Please make photo copies of this sheet if necessary Worksheets w 3 3 ...

Page 336: ...any Greetings See page 6 11 1IessageManager Top Menu 5 l I I I I I I Company Grreting No I I I I Company Greeting No Message I I I I I I d Sote Please make photo copies of this sheet if necessary Worksheets ...

Page 337: ...Company Name Seepages 6 E 6 13 MessageManager Top Menu 5 3 3 Company hame Worksheets w 3 5 ...

Page 338: ...Department Dialing See pages 6 13 6 14 MessageManager Top Menu 5 3 Didin hlcnu Extension No Remarks Department name etc 3 Worksheets ...

Page 339: ... Top Menu S 4 Custom Service No Llenu lessage Keypad Assignment 1 2 3 II 5 6 7 8 9 Esit 0 Operator Custom Semite No lenu lsssagc Keypad Assignment 1 2 3 4 5 6 7 8 9 Exit 0 Operator Sote Please make photo copies of this sheet if necessq Worksheets w 3 7 ...

Page 340: ...Gr0llp NO See page 6 15 MessageManager Top Menu S 5 Voice label L p to 16 churxters Mailbox Distribution Group Name I I Sote Please make photo copies of this sheet if necessary W 3 8 Worksheets i ...

Page 341: ...Modifying Voice Prompt See pages 6 15 6 16 Message Manager Top Menu 5 6 1 Prompt No Prompt 1 Prompt No I Prompt 1 Prompt No I Prompt Note Please make photo copies of this sheet if necessary ...

Page 342: ...Selection Menu See pages 6 16 6 17 Message Manager Top Menu 5 7 Selsction Xlsnu Prompt Syxm User 1 Language English Key Assignment Cser 2 w 3 10 PSQX1033ZB F0495R3 105 ...

Page 343: ...tem is connected to a Digital Proprietary Telephone capablePanasonic Voice Processing System one that supports digital proprietary telephone integration e g KX TVS 1OOKX TVS75 or KX TVPl OOKX TVP75 and had Digital Proprietary Integration software installed This addendum describes the programming and operation of thesefeatures _ _ _ __ _ I I I ...

Page 344: ...p Assignment 12 Extension Progamming 14 Live Call Screening Recording Mode Assignment 14 Programming Tables 15 Station Programming 17 Flexible Button Assignment 17 Live Call Screening Button Assignment 17 Live Call Screening Cancel Button Assignment 17 Two Way Record Button Assignment 18 Two Way Transfer Button Assignment 19 Live Call Screening Password Control 20 Live Call Screening Mode Setting ...

Page 345: ... to be connected for each 2 VPS ports l Connect the jacks and ports in ascending order In other words the lowest number DSHS jack used for VPS connection must be connected to the lowest number VPS port Programming References 005 Flexible CO Assignment 1001 Flexible Numbering 1171 Voice Mail Number Assignment 1181 Voice Mail extension Number Assignment 1191 Voice Mail extension Group Assignment 407...

Page 346: ... user to monitor their voice mailbox while incoming callers are leaving a messageand if desired intercept the call The voice mailbox can be monitored in one of two ways Hands free or Private Hands free Mode The voice mailbox is monitored through the built in speaker of the proprietary telephone Private Mode The proprietary telephone sounds an alert tone when callers are connected to the voice mail...

Page 347: ... can put an existing call on hold before accessing LCS l A flexible CO and DSS button can be assigned as a Live Call Screening button l To prevent unauthorized monitoring a three digit password must be set by the LCS user If the user forgets his password it can be cleared by Operator 1 l Each extension can be programmed to either close the mailbox or keep recording the conversation after the call ...

Page 348: ... a Two Way Transfer button l When all the voice mail ports are busy pressing the Two Way Record button sends an alarm tone l When all the voice mail ports are busy pressing the Two Way Transfer button followed by an extension number sends an alarm tone Programming References System Programming 005 Flexible CO Button Assignment Station Programming Flexible Button Assignment Two Way Record Button Tw...

Page 349: ...gned For more information of this programming refer to the flexible CO Button Assignment in the Installation Manual System Programming Address 100 Flexible Numbering In addition to the current flexible numbering assignment the feature number of Live Call Screening password can be assigned Selection l Selection number 54 l Feature number 3 digits l Default 799 For more information of this programmi...

Page 350: ...er System To program Slave pressNEXT again Display Master Enter a jack number To deletethecurrententry pressCLEAR To changethecurrententry pressCLEAR and thenewjack number Press to enter the other jack number Enter ajack number To deletethecurrententry pressCLEAR To changethecurrententry pressCLEAR and thenewjack number Repeat steps4 and 5 to enter the other jack number PressSTORE PressNEXT to pro...

Page 351: ...mail port cannot be assigned to manager extension l The jack numbers correspond to the voice mail port in numerical order Example Stored jack numbers Jacks 02 03 05 Jack 02 Voice mail numbers 01 02 Jack 03 Voice mail numbers 03 04 Jack 05 Voice mail numbers 05 06 Feature References None Requires KX TD1232 with digital proprietary telephone integration software System Programming 9 ...

Page 352: ...VM 03 167 VM 04 168 VM 05 169 VM 06 170 VM 07 171 VM 08 172 VM 09 173 VM 10 174 VM I 1 175 VM 12 176 1 2 3 4 5 6 7 8 Enter 118 Display VM EXT No Set PressNEXT Display W NO Enter a voice maii number To entervoice mail number01 you canalsopressNEXT Display VM Ol Ol 1 165 Enter an extension number To changethecurrententry pressCLEAR andthenew number PressSTORE To program another jack pressNEXT or PRE...

Page 353: ...mbers are invalid l The display shows VM XX YY 1 ZZZ at step 3 YY means jack number of the voice mail port in program 1171 1 of YY 1 means the first part of jack number in digital line YY 2 means the second number of the jack number in digital line Feature References None Requires KX TD 1232 with digital proprietary telephone integration software System Programming 11 ...

Page 354: ... 1 2 3 4 5 6 7 8 Enter 119 Display VM EXT Group Asn PressNEXT Display VM NO Enter a voice mail number To entervoicemail number01 you canalsopressNEXT Display example VM Ol 02 1 EXGl Enter the voice mail extension group number To deletethecurrententry pressCLEAR To changethecurrententry enterthenewnumber PressSTORE To program another voice mail number press NEXT or PREV or SELECT and desired voice ...

Page 355: ...ep 3 YY means Jack number of the voice mail port in program 1171 1 of YY 1 means the first part of jack number in digital line YY 2 means the second part of the jack number in digital line Feature References None Requires KX TD 1232 with digital proprietary telephone integration software System Programming 13 ...

Page 356: ...g 1 2 3 4 5 6 7 8 Enter 610 Display LCS REC Mode PressNEXT Display Jack NO Enter a jack number To enterjack number01 you canalsopressNEXT Display example Ol Stop Ret Keep pressing SELECT until the desired selection is displayed PressSTORE To program another jack number press NEXT or PREV or SELECT and desiredjack number Repeatsteps4 through 6 PressEND Conditions None Feature References Section 3 F...

Page 357: ...screening password Default 799 Selection 3 digits 117 Voice Mgil Number Assignment Item Default Parameter Jack 02 64 TD 1232 Master Not Stored Slave Not Stored 1181 Voice Mail Number Set 1191 Voice Mail Extension group Assignment Item Jack No Parameter Ext No Parameter Ext Group VM No 1 2 4 digits No l 8 01 12 2 Default Change Default all 1 Change 1 2 3 4 5 6 7 8 01 1 165 02 2 166 03 1 167 04 2 I6...

Page 358: ... No Selection 01 32 Stop Ret Keep Ret 33 64 Stop Ret j Keep Ret Default Default all 4 all 01 33 02 34 03 3 5 06 38 07 39 08 40 17 49 18 50 19 51 20 52 21 53 22 54 1 i 23 1 55 24 56 25 57 26 58 27 59 28 60 29 61 16 Programming Tables Requires ICC TD1232 with digital proprietary telephone integration software ...

Page 359: ... from Station Programming mode Press PROGRAM or lift the handset Live Call kreening Cancel Button Assignment Allows you to assign a Flexible CO DSS button as a Live Call Screening Cancel button Be sure that you are in the Station Programming mode Press PROGRAM 9 9 1 2 3 Press STORE button l The STORE indicator light turns on l The display shows the initial programming mode Press the desired Flexib...

Page 360: ...ension number l To erase the entry press the CLR S2 button or the TRANSFER CLEAR button The TRANSFER button becomes the CLEAR button while in programming mode 4 Press STORE button l The STORE indicator light turns on l The display shows the initial programming mode To exit from Station Programming mode Press PROGRAM or lift the handset Conditions l You cannot enter a non existent extension or a fl...

Page 361: ... extension number l To erase the entry press the CLR S2 button or the TRANSFER CLEAR button The TRANSFER button becomes the CLEAR button while in programming mode 4 Press STORE button l The STORE indicator light turns on l The display shows the initial programming mode To exit from Station Programming mode Press PROGRAM or lift the handset Conditions l You cannot enter a non existent extension or ...

Page 362: ...ess the CLR S2 button or the TRANSFER CLEAR button The TRANSFER button becomes the CLEAR button while in programming mode 2 Enter the extension number or 3 key l To assign all extension numbers press the key l The display shows example 3 Press STORE button l The STORE indicator hght turns on l The display shows the initial programming mode To exit from Station Programming mode Press PROGRAM or lif...

Page 363: ...amming mode Press PROGRAM 9 9 1 Dial 7 l The display shows the current status 2 Dial 1 or 2 1 for selecting Hands free mode 2 for selecting Private mode 3 Press the STORE button l The STORE indicator light turns on l The display shows the initial programming mode To exit from Station Programming mode Press PROGRAM or lift the handset Conditions l Default is Hands free mode Requires KX TD1232 with ...

Page 364: ...vate Station Programming When using the SP PHONE MONITOR button in the Private Mode To setLCS on Hands free Mode _ _ _ 1 b To monitor pizq I Having a conversation Private Mode with another party 4 ______ _ _ Alert Tone Call Waiting Tone To monitor To stop the tone To cancel monitoring To intercept call To cancel monitoring To intercept call t To hold the current call temporarily press the HOLD but...

Page 365: ...n Private Mode _ with another party _ __ Call Wailing Tone I 1 4 To cancel monitoring To intercept call To cancel monitoring To intercept call I To hold the current call temporarily press the HOLD button To return to the held call press the CO button whose indicator light flashes green slowly Requires KX TD1232 with digital proprietary telephone integration software DPT Features 23 ...

Page 366: ...e display shows xxx password Hang up or press SP PHONE MONITOR button To change your password you must follow the instructions below for Cancelling the password Lift the handset or press the SP PHONE MONITOR button Dial the feature number 799 Enter the password 000 through 999 l You hear conformation tone and then dial tone l The display shows Hang up or press SP PHONE MONITOR button 24 DPT Featur...

Page 367: ...xtension speaker While monitoring in the Hands free mode the Live Call Screening indicator light flashes green slowly Having a conversation with the party 1 Lift the handset or press the SP PHONE MONITOR button or press the Live Call Screening button The Live Call Screening indicator light turns steady red from slow green flashing Stopping monitoring In Keep Recording mode the Two Way Record indic...

Page 368: ... INTERCOM button When using a single line telephone only the handset is available l The Live Call Screening indictor light flashes green slowly l To stop monitoring lift the handset The FLASH button or the Live Call Screening Cancel button can be also used to stop monitoring The Live Call Screening indicator light turns steady red from slow flashing green Having a conversation with the party r 1 L...

Page 369: ... handset or press SP PHONE MONITOR button l Monitoring starts Having a conversation with the party 1 Press the flashing Live Call Screening button t t f LCS If you want to hold the current call Monitoring 1 2 3 Press the HOLD button Hang up or press SP PHONE MONITOR button l An alert tone is sent Lift the handset or press SP PHONE MONITOR button l Monitoring starts Having a conversation with the p...

Page 370: ...e feature status as below On Recording the conversation Off No recording l Operator 1 can clear the password at any extension in Station Programming l While in Keep Recording mode if you want to stop recording the conversation press the Two Way Recording button Program References l Station Programming Flexible Button Assignment Live Call Screening Button Live Call Screening Cancel Button Two Way R...

Page 371: ...mber or press the desired DSS button Stopping recording I Irr T 1 Two Way TRS 1 Press the Two Way Transfer button l The Two Transfer indicator light turns off Conditions l A flexible CO and DSS button can be assigned as a Two Way Record button or a Two Way Transfer button l Pressing the Two Way Record button sends alarm tone if no idle voice mail port exists l Pressing the Two Way Transfer button ...

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