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Panasonic KX-TVS125, User Manual

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Panasonic KX-TVS125 User Manual Download Page 60

Subscriber’s Guide

60

Two-Way Transfer (TWT)

(Available with APT/DPT Integration only.) Allows a subscriber to record a 
conversation into another person’s mailbox.

Unlimited Message Length

Permits a mailbox owner to record two-way conversations of unlimited length into her 
or another person’s mailbox (Two-Way Recording or Two-Way Transfer). The 
maximum recording time for other messages will automatically be set to 6 min.

Voice Mail

A general term used for messages recorded over the phone from one person to 
another.

Voice Prompt

Recorded VPS instructions to callers. These are either system prompts or user 
prompts.

VPS

Voice Processing System (e.g., Panasonic KX-TVS95, KX-TVS125, KX-TVS225, 
KX-TVS325).

Summary of Contents for KX-TVS125

Page 1: ...KX TVS95 KX TVS125 KX TVS225 KX TVS325 Voice Processing System Please read this manual carefully before using this product and save this manual for future use KX TVS95 KX TVS125 KX TVS225 KX TVS325 Voice Processing System Subscriber s Guide Model ...

Page 2: ...llers And more List of Enhancements Compared to the KX TVS90 KX TVS120 KX TVS220 KX TVS320 Voice Processing System these models are enhanced by the following new features Personal Custom Service Allows a subscriber to set the following Custom Services in her personal greeting Personal Custom Service Transfer to Mailbox Transfer to Extension Transfer to Outside Custom Service VM Service Voice Mail ...

Page 3: ...ension number s of the VPS Your mailbox and extension number The System Manager s phone number Basic Steps When using your mailbox for the first time you must read Section 1 Mailbox Setup and perform the key setup procedures described You must customize your mailbox before sending or receiving messages Identify yourself as the owner of your mailbox by setting the following Recording Personal Greet...

Page 4: ...es the procedures for customizing your mailbox Section 2 Receiving Messages Explains how to access and manage received messages Section 3 Sending Messages Tells you how to send messages including recording and delivery Section 4 Special Features Describes how to set up the special features for your mailbox Appendix Glossary ...

Page 5: ... 19 3 Sending Messages 20 3 1 Delivering Messages to Other Subscribers 20 3 2 Checking Mailbox Distribution 22 3 3 Setting up an External Message Delivery List 22 3 4 Sending External Delivery Messages 23 3 5 Receiving External Delivery Messages 25 3 6 Replying to External Delivery Messages 26 3 7 Checking and Setting External Message Delivery Status 26 4 Special Features 28 4 1 Call Transfer Stat...

Page 6: ...37 4 12 Personal Caller Name Announcement 38 4 13 Live Call Screening 40 4 14 Recording a Two Way Conversation 40 4 15 Setting Telephone Numbers for Call Forwarding to CO 41 4 16 Remote Call Forwarding Set 42 4 17 Setting Telephone Numbers for Call Transfer to CO 44 4 18 Setting Telephone Numbers for Toll Saver 45 4 19 Setting Personal Custom Service 46 A Appendix 49 A1 Quick Reference 49 Glossary...

Page 7: ...n the Direct Mailbox Access is enabled IF YOU HAVE SET YOUR PASSWORD Password Enter the password and press 1 3 4 5 6 2 To receive a message To deliver a message To check the mailbox distribution For automated attendant status For mailbox management For other features To end this call Follow the prompt according to your needs WHEN YOU LOG IN FOR THE FIRST TIME Go to Section 1 2 Subscriber Tutorial ...

Page 8: ...Service are always followed by a tone and a chance to leave a message Therefore your personal greeting should say please leave a message at the tone otherwise your callers may be confused The System Administrator or the System Manager must authorize this feature before it can be used You may be asked to enter a default password after logging into your mailbox If you do not know this password ask y...

Page 9: ...ce Mail System This is the Subscriber Tutorial service In this service you can set your password record your name and record your personal greetings before you use this system You can set your password to a maximum of 10 digits SET OR SKIP YOUR PASSWORD FOR THE FIRST TIME Password Enter the password and press or press to skip Press 2 to accept 2 Press 1 to change 1 CHANGE OR CLEAR YOUR DEFAULT PAS...

Page 10: ...s only played when you record No Answer Greeting It is not played for Busy Signal Greeting and After Hours Greeting Press 2 to accept 2 Listen to the Help message to record Owner s Name Listen to the Help message to record greetings Please record your name It is used in the following way When any caller leaves a message for your mailbox your Personal Greeting is played before the recording RECORD ...

Page 11: ...greeting should say please leave a message at the tone otherwise your callers will be confused Log into your mailbox Press 5 Subscriber s Main Menu 5 Press 1 1 No Answer Busy Signal After Hours Follow the prompts according to your needs 1 2 3 TO CHANGE or TO ERASE Caller ID 4 On hook Record greeting at the tone Press 2 to accept Press 3 to erase Press 1 to change Follow the prompts according to yo...

Page 12: ... Greetings for Caller ID Be sure to exit from the menu AFTER the greeting is accepted Otherwise the greeting will not be stored By system default the maximum length of a personal greeting is 6 min It is recommended that you mention your name in each personal greeting because the regular announcement of name see 1 5 Changing and Erasing Your Name will be suppressed ...

Page 13: ...ecording of your name informs callers that they have reached the correct mailbox for example when transferring a message to a subscriber they will hear the subscriber s name In addition if a caller does not know the mailbox number she may specify the mailbox by entering the first 3 or 4 letters of the owner s name The VPS will announce a series of recorded names from which the caller may select Lo...

Page 14: ...after entering a mailbox number at the prompt You can also press followed by your own mailbox number to log into your mailbox 8 pressing this during system prompts activates Automated Attendant Service It prompts you for an extension number and then attempts to call your party If she cannot take the call the VPS will take some suitable action Note If you call the extension directly the VPS cannot ...

Page 15: ...o play the entire message Selection of option 3 To play the entire message can be carried out only once If your System Administrator or System Manager has not enabled the Delete Message Confirmation feature to your mailbox see Delete Message Confirmation in the Glossary selecting option 3 a second time will erase the message The VPS will automatically erase messages after a specified number of day...

Page 16: ...ne system with APT DPT Integration see APT Integration and DPT Integration in the Glossary and the System Manager has enabled this feature Log into your mailbox Press 1 Subscriber s Main Menu 1 Record the message 1 Press 4 4 Press 2 to record a message 2 Press 1 to end recording 2 Press 2 to accept the message TO SET DELIVERY TIME AND OR PRIVATE STATUS or FOR IMMEDIATE DELIVERY To make the message...

Page 17: ...March 5th You can also specify a Personal or a System Group Distribution List instead of an individual mailbox by entering the number of the list If you use a Personal Group Distribution List press after the list number Personal Group Distribution Lists must be created before they can be used see 4 5 Personal Group Distribution Lists To use a System Group Distribution List check with the System Ad...

Page 18: ...her mailboxes Enter the mailbox number on the keypad Press 2 to accept the mailbox number entered 2 Mailbox No Press and 1 to access the mailbox Enter the first 3 or 4 letters of the person s last name Press 1 to accept the mailbox stated 1 X X X 1 Press 2 to transfer with comment Press 1 to end recording Press 2 to accept 2 1 2 Record a comment On hook TO TRANSFER WITH COMMENT or Press 1 to trans...

Page 19: ...prompts If you are interested in this option please contact your System Administrator Mailbox No Password 1 Enter your password and press To access another extn To reach the operator Follow the prompts according to your needs 8 To exit the VPS 9 0 Call the VPS from an outside telephone Press 1 to receive the message Review your messages On hook Press and enter your mailbox number IF NEEDED 6 Press...

Page 20: ... 4 5 Personal Group Distribution Lists To use a System Group Distribution List check with the System Administrator to ensure that a list exists within the VPS Log into your mailbox Press 2 Subscriber s Main Menu 2 OPTION 1 Enter the mailbox by NUMBER OPTION 2 Enter the mailbox by NAME or Enter the mailbox number Press 2 to accept the mailbox number entered Mailbox No 2 Press and 1 Enter the first ...

Page 21: ...essage private 1 To return to a previous menu Follow the prompts according to your needs 2 Press 2 to accept the delivery time 2 Enter the day of the month and press Day of the Month On hook TO SET DELIVERY TIME Press 1 1 Set delivery time Delivery Time For example 5 00 is entered as 5 and 5 15 is entered as 515 or FOR IMMEDIATE DELIVERY 2 Press 1 1 Press 2 for AM 1 for PM Press 1 for AM or 2 for ...

Page 22: ...g you must restart it within 20 s or the VPS will stop recording automatically You will not hear for AM for PM when the System Administrator has set the time stamp of User Prompts as 24 h See Note about the Day of the Month entry in Section 2 2 Replying to Messages You can check the delivery status of up to 84 message transmissions The System Administrator or the System Manager must authorize this...

Page 23: ... delete 1 Press 1 or 2 to choose the delivery list 1 1 2 Press 2 2 Press 2 2 2 or Press 3 3 Press 3 3 On hook Subscriber s Main Menu TO DELETE To delete all To delete one Make your selection or Enter the Area Code Area Code IF NEEDED Record the recipient s name Press 2 to add 2 Enter a Line Access Code to seize a CO line or Press 1 to add and repeat the steps 1 Press 2 to end 2 On hook TO ADD MORE...

Page 24: ...nth and press On hook for AM 1 for PM Press 1 for AM or 2 for PM 2 Enter the 4 digit password or press to skip or Record the recipient s name at the tone Enter the Area Code Area Code IF NEEDED Enter a Line Access Code to seize a CO line TO AN OUTSIDE PARTY or Enter the extension number TO AN EXTENSION Extension No To insert a pause or special command enter the partial number and wait for the opti...

Page 25: ...ator for more explanation The message will not be delivered if the password is incorrectly entered 3 times however the receiver will hear the following information depending upon system programming of the VPS 1 If the Company Name is recorded it will be played 2 If the Callback Telephone Number has been registered it will be played 3 If the Extension of the Owner i e sender has been registered it ...

Page 26: ...sages that have not yet been delivered Included in undelivered messages are messages for which the recipient could not correctly enter the password After listening you have the option of deleting messages or changing schedules The System Administrator or the System Manager must authorize this feature before it can be used Press 2 to reply 2 Press 1 to end recording 1 Press 2 to accept 2 Press 1 or...

Page 27: ...o your mailbox Press 6 6 Press 1 to change the schedule or delete the message 1 Press 3 3 Press 2 to check the status 2 On hook Subscriber s Main Menu To cancel external message delivery 1 To change the time and date Press 1 or 2 2 ...

Page 28: ... being played she is sent to the covering extension or to an operator if the covering extension is not specified The third way is while recording a message if the caller presses 0 while leaving a message she is sent to the covering extension or to an operator if the covering extension is not specified The Intercom Paging feature is available only if you are using a Panasonic KX T series telephone ...

Page 29: ... this is Cindy Sorry but I am busy with another call right now If you press 0 now you will be transferred to my secretary Otherwise please leave a message after you hear the tone Log into your mailbox Press 4 Subscriber s Main Menu On hook 4 Press 2 2 Enter the extension number Extension No WHEN YOU REASSIGN THE COVERING EXTENSION Press 1 to change 1 Enter the new extension number Extension No Pre...

Page 30: ...he transfer destination of calls is set to a Logical Extension The Intercom Paging feature is available only if you are using a Panasonic KX T series telephone system with APT DPT Integration see APT Integration and DPT Integration in the Glossary Not all subscribers have an interview mailbox The System Administrator or the System Manager must assign an interview mailbox On hook Log into your mail...

Page 31: ...ou If a list is to be shared among several subscribers they should ask the System Administrator to create a System Group Distribution List or Lists Log into your mailbox Press 5 Subscriber s Main Menu On hook 5 Press 4 4 2 2 Enter the group distribution number 1 4 Group No Press 1 to record a group name 1 State the group name at the tone Press 2 to accept 2 Mailbox No Enter the mailbox number of t...

Page 32: ...ime frames to each of these devices The VPS is also able to notify your beeper with the callback number of the party who left the message The telephone number stored on the VPS for your beeper must include the beeper display command Press to delete all members Press to review all members one by one in each case you can delete a member or skip it Just follow the prompts Log into your mailbox Press ...

Page 33: ...ew message recorded Setting Device Status For each device the notification can be continuous disabled or enabled to a preset schedule Only the System Administrator can set the notification to a preset schedule Notification Number Assignment You can set up to 3 telephone or beeper numbers to ring when you wish to receive notification calls To change the Message Waiting Lamp Status To change the Dev...

Page 34: ...one number 1112223333 in the example here Example 9P1112223333 PP123PP456PPX Please contact your System Administrator for more explanation Press 1 2 or 3 Enter a Line Access Code to seize a CO line IF NEEDED Line Access Code 1 2 3 Enter the Area Code Area Code Enter the telephone number and wait Telephone No Press 2 to accept 2 Press 1 to change 1 Press 1 or 2 for telephone or beeper notification ...

Page 35: ...trator to add your Interview Mailbox as a keypad option to a Custom Service menu Callers can be guided to this menu in any language To record the question To set the answer length To erase the question 1 2 3 Log into your mailbox Press 6 Subscriber s Main Menu 6 Press 1 Press the desired button 1 On hook Record a question Make your selection and repeat the steps Press 1 1 Press 1 to end recording ...

Page 36: ...X T series telephone system with APT DPT Integration see APT Integration and DPT Integration in the Glossary If you cannot use this feature ask your System Administrator or System Manager She might have disabled it You can go on to assign Caller ID numbers after accepting the recorded greeting Press 1 to erase and repeat this step for all questions to be erased 1 On hook Log into your mailbox Pres...

Page 37: ...ee 4 10 Recording Personal Greetings for Caller ID Enter a Caller ID Greeting number 1 4 Make your selection On hook 1 To change 3 To erase Caller ID Greeting No Log into your mailbox Press 5 Subscriber s Main Menu 5 Press 1 1 Press 4 4 TO ASSIGN FOR THE FIRST TIME or TO ADD OR DELETE Enter a Caller ID Greeting number 1 4 Press 2 to accept 2 On hook IF NEEDED Press 1 to change 1 IF NEEDED Press 1 ...

Page 38: ...dd a Caller ID number follow the steps in TO ASSIGN FOR THE FIRST TIME to assign This feature is available to you only if you are using a Panasonic KX T series telephone system with APT DPT Integration see APT Integration and DPT Integration in the Glossary The System Administrator or the System Manager can change the maximum number of Caller IDs for the Personal Caller Name Announcement for your ...

Page 39: ...N AND RECORD FOR THE FIRST TIME or TO CHANGE On hook Make your selection 1 To add To delete 3 TO ADD Press 1 to add a new number and name and repeat the above steps 1 TO DELETE Press 3 Make your selection 3 or 1 To delete all 2 To delete one 1 Press 2 to change 2 On hook TO CHANGE CALLER ID NUMBER Press 3 to accept and repeat the steps to change the next entry 3 State a caller name TO ADD OR DELET...

Page 40: ... 1 Two Way Recording TWR Record into your own mailbox 2 Two Way Transfer TWT Record into another subscriber s mailbox 3 One Touch Two Way Transfer One Touch TWT Record into another subscriber s mailbox with one touch Available only with KX TDA KX TAW series Normally conversation recording time is limited However there is an Unlimited Message Length option Call your System Administrator for assista...

Page 41: ... telephone system with DPT Integration see DPT Integration in the Glossary If you cannot use this feature ask your System Administrator or System Manager She might have disabled it Log into your mailbox Press 5 Subscriber s Main Menu On hook 5 Press 6 6 2 Press 2 to accept 2 1 To change Telephone number 1 To change Telephone number 2 Make your selection FOR THE FIRST TIME Enter the destination tel...

Page 42: ...ine Access Code to seize a CO line Note about telephone number assignment and call forwarding setting The Remote Call Forward to CO feature only allows you to assign Telephone number 1 and or Telephone number 2 to enable call forwarding to the telephone number you have assigned above follow the instructions in 4 16 Remote Call Forwarding Set If you should change the telephone number after you have...

Page 43: ... message even though a valid number has been entered consult your System Administrator To forward all calls To forward busy calls To forward no answer calls 1 2 3 Log into your mailbox Press 6 Subscriber s Main Menu 6 Press 4 Make your selection 4 On hook Press 2 to accept WHEN YOU PRESS 1 2 3 OR 4 4 5 6 To forward busy or no answer calls To forward to a CO line To cancel forwarding Enter the dest...

Page 44: ...ephone number 2 beforehand in Mailbox Management See 4 15 Setting Telephone Numbers for Call Forwarding to CO otherwise To telephone number 1 and or To telephone number 2 will not be heard Depending on your telephone system you can enter up to 16 or 24 digits using the keys 0 9 and for telephone numbers Please make sure you begin the telephone number with a Line Access Code to seize a CO line Be s...

Page 45: ...ls to a CO line via a PRI ISDN Primary Rate Access Interface card of a Panasonic PBX please be sure to add after the telephone number 1112223333 in the example here Example 9P1112223333 Please contact your System Administrator for more explanation DID number setting for this feature is only available when the VPS is connected to the following PBXs with DPT Integration see DPT Integration in the Gl...

Page 46: ...r s Main Menu 5 Press 7 7 TO SET CALLER ID NUMBER 1 AND 2 or TO SET CALLER ID NUMBER 1 AND 2 TO SET DID NUMBER On hook 2 Press 2 to accept 2 1 To change Caller ID Number 1 To change Caller ID Number 2 Make your selection FOR THE FIRST TIME Enter the telephone number and wait Telephone No Press 1 to change 1 WHEN YOU WANT TO CHANGE THE TELEPHONE NUMBER New Telephone No Enter the new telephone numbe...

Page 47: ...bscriber s Main Menu 5 Press 8 8 TO CHANGE THE KEY ASSIGNMENT or TO REVIEW CURRENT SETTING Press 1 to change 1 Press 1 to change 1 Press 2 to accept 2 On hook Enter a key number 3 9 Key No TO CHANGE THE KEY ASSIGNMENT or TO CHANGE NO DTMF INPUT OPERATION 1 To transfer to mailbox To transfer to extension 2 To transfer to outside telephone 3 4 To assign Custom Service To assign Voice Mail Service 5 ...

Page 48: ...to be transferred to Mr Smith Press 5 at any time for other extensions If you want to record a message just speak after the beep press 1 when you are finished and follow the system guidance instructions to leave your message in my mailbox You can assign up to 2 keys for the Transfer to Outside Please make sure you begin the telephone number with a Line Access Code to seize a CO line Important Note...

Page 49: ...stom Service Set Other Features 1 Set Interview Mailbox 2 Set Message Waiting Notification 3 Set External Delivery Message 4 Remote Call Forwarding Set Set Call Transfer Status 1 Call Blocking 2 Call Screening 3 Intercom Paging 4 Beeper Access 5 Transfer to Mailbox 6 All Disable Incomplete Handling Status 1 Leaving a Message 2 Covering Extension 3 Intercom Paging 4 Beeper Access 5 Operator 6 Retur...

Page 50: ...e of the VPS requests the caller to enter an extension number and then the VPS dials the number If there is no answer or the line is busy the caller is given some options including the option to leave a message in a mailbox This is the advantage of calling an extension indirectly through the Automated Attendant rather than calling it directly Call Blocking Connects the caller to the Incomplete Cal...

Page 51: ...ny Name This is played by the VPS to the intended receiver of an External Delivery Message when she is unable to enter correctly the password if required This helps her to realize where the call came from Covering Extension This can be a destination for Incomplete Call Handling Service This can also be accessed by pressing 0 while a Personal Greeting is being played or while a caller is leaving a ...

Page 52: ...not have to enter any special codes except for her password if one is established DPT Integration Digital integration between the VPS and the KX TD816 the KX TD1232 the KX TA1232 the KX TD308 the KX TD500 or the KX TDA KX TAW series Requires upgraded software in the PBX Depending on the model and or the software version of the connected PBX you may not be able to utilize some of the features avail...

Page 53: ...the Message Manager should transfer the contents of the General Delivery Mailbox to the appropriate destinations Hash Sign Same as Pound Sign HELP One of the utility commands that is used to list all utility commands with a brief description of each Immediate Reply Allows the message receiver to reply to a message without specifying the extension number or the mailbox number of the sender Inband S...

Page 54: ... A special type of subscriber mailbox that enables the subscriber to record up to 10 questions After the answers are recorded the Message Waiting Lamp turns on at the subscriber s telephone Good for claims departments order desks job applications etc Keypad All touchtone keys on the telephone LCD Liquid crystal display Live Call Screening Available with APT DPT Integration only The proprietary tel...

Page 55: ... unplayed message before deleting the message Saved Message Retention Time the length of time the VPS will store an old played message before deleting the message Message Retrieval Order The order in which the subscriber retrieves messages Last In First Out LIFO or First In First Out FIFO Message Transfer Allows a subscriber to reroute a message to another mailbox unless the message was marked pri...

Page 56: ...to remember Password A combination of numbers selected by the subscriber to protect access to her mailbox If forgotten the System Administrator or System Manager can clear it so that the subscriber can select a new password Personal Custom Service Allows a subscriber to set the following Custom Services in her personal greeting Personal Custom Service 1 Transfer to Mailbox 2 Transfer to Extension ...

Page 57: ...essage Manager can turn off and on the prompts individually freely recorded by the Message Manager Remote Call Forwarding Set Available with DPT Integration only A subscriber and the Message Manager can program her extension from a remote location to forward various types of calls to a desired extension or an outside telephone There are 6 forwarding settings available 1 Forward All Calls 2 Forward...

Page 58: ...ting Busy Greeting After Hours Greeting System Administration System programming can be performed via 2 ways 1 Locally personal computer connected directly to the RS 232C port of the VPS or 2 remotely personal computer connected via the telephone network the external modem of the VPS and internal modem card KX TVS325 only Note Local programming and remote programming are mutually exclusive System ...

Page 59: ...set the time and date of the VPS Time and Date Stamp Position Specifies the position of Time and Date Stamp Before The VPS announces Time and Date Stamp before playing the recorded transferred message After The VPS announces Time and Date Stamp after playing the recorded message None The VPS does not announce Time and Date Stamp Time Group KX TVS125 KX TVS225 KX TVS325 only A time frame in which D...

Page 60: ...nlimited length into her or another person s mailbox Two Way Recording or Two Way Transfer The maximum recording time for other messages will automatically be set to 6 min Voice Mail A general term used for messages recorded over the phone from one person to another Voice Prompt Recorded VPS instructions to callers These are either system prompts or user prompts VPS Voice Processing System e g Pan...

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Page 64: ...PCC and its licensee 2004 Panasonic Communications Co Ltd All Rights Reserved PSQX3118ZA KK0204YK0 Panasonic Consumer Electronics Company Division of Matsushita Electric Corporation of America One Panasonic Way Secaucus NJ 07094 Panasonic Sales Company Division of Matsushita Electric of Puerto Rico Inc Ave 65 de Infantería Km 9 5 San Gabriel Industrial Park Carolina Puerto Rico 00985 http www pana...

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