5.2 Incomplete Call
Handling
When a call is directed to your extension via
the Automated Attendant service,
Incomplete Call Handling will handle the
calls if:
•
You do not answer the call (These calls
are considered "no answer" calls).
•
You are on another call (These calls are
considered "busy" calls).
•
You have set Call Blocking (see 5.1 Call
Transfer).
The status you set for Incomplete Call
Handling determines what happens to these
calls. You can set one or more of the
following for no answer calls and for busy
calls separately. If you select more than one
option, the caller will be prompted to select
his or her desired option.
Leaving a Message:
The VPS will transfer
the caller to your mailbox where he or she
can leave a message for you.
Transfer to Covering Extension:
The VPS
will transfer the caller to your Covering
Extension (see 5.3 Assigning Your
Covering Extension). If you have not
assigned your Covering Extension, this
option is not available.
Intercom Paging:
The VPS will page you
using the Intercom Paging feature of the
PBX. Your name will be announced to alert
you to the call. This feature is available with
certain PBXs only.
Beeper Access:
The VPS will prompt the
caller to enter his or her telephone number,
then will send the caller’s telephone number
to your beeper so you can return the call.
•
To use this feature, Notification
Schedule setting for your mailbox is
required. For more information, consult
your System Administrator.
Transfer to Custom Service:
The VPS will
transfer the caller to the Custom Service
you specify here.
Transfer to Operator:
The VPS will
transfer the caller to the operator.
Return to Top Menu:
The caller is returned
to the top menu of the Automated Attendant
service and can then choose to call a
different extension.
1.
Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
4
3.
4
for no answer calls.
5
for busy calls.
4.
Select the desired Incomplete Call
Handling status.
1
for Leaving a Message.
2
for Transfer to Covering Extension.
3
for Intercom Paging.
4
for Beeper Access.
5
for Transfer to Custom Service.
6
for Transfer to Operator.
7
for Return to Top Menu.
5.
Follow the prompts as necessary.
•
The prompts heard will vary
depending on the feature you set in
step 4.
6.
1
to change.
2
to accept.
7.
Go to step 4 to select additional options,
or go on-hook if finished.
8.
Go on-hook.
Note
•
When Call Blocking is enabled,
blocked calls are treated by
Incomplete Call Handling for no
answer calls.
•
Intercom Paging is only available
with Panasonic KX-T series PBXs
using APT or DPT Integration. For
more information, consult your
System Administrator.
30
Subscriber’s Manual
Document Version 3.0 2010/07
5.2 Incomplete Call Handling
