Panasonic KX-TH1211 Operating Instructions Manual Download Page 53

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Temporary Confidential

Useful Information

For assistance, please visit http://www.panasonic.com/help

*1 KX-TH1211/KX-TH1212

I can make or answer cellular
calls but cannot hear a sound.

The Bluetooth technology on your cellular
phone may not be functioning normally. Turn
off and on your cellular phone.

Disconnect and connect the base unit AC
adaptor and try again.

I cannot switch cellular calls
from the handset to the cellular
phone.

Your cellular phone may not support this
feature. Refer to the operating instructions of
your cellular phone.

The handset does not ring.

The ringer volume is turned off. Adjust the
ringer volume (page 30, 31).

Night mode is turned on. Turn it off (page 34).

I cannot make a call.

The dialing mode may be set incorrectly.
Change the setting (page 16).

The handset is too far from the base unit.
Move closer and try again.

The registered cellular phone has been
disconnected from the base unit. Reconnect
the cellular phone (page 18).

A line is in use. Only 1 line can be used at a
time.

I cannot make long distance
calls.

Make sure that you have long distance
service.

Problem

Cause/solution

TH12XX.book Page 53 Wednesday, December 19, 2007 4:17 PM

Summary of Contents for KX-TH1211

Page 1: ... the unit and save them for future reference For assistance visit our website http www panasonic com help for customers in the U S A or Puerto Rico Charge the batteries for about 7 hours before initial use Operating Instructions Expandable Digital Cordless Phone Model No KX TH1201 Model No KX TH1211 with 2 Handsets Model No KX TH1212 Model shown is KX TH1201 TH12XX book Page 1 Wednesday December 1...

Page 2: ...ne 20 Making calls using the landline 21 Answering calls 22 Useful features during a call 22 Shared Phonebook Shared phonebook 24 Programming Programmable settings 26 Special instructions for programmable settings 33 Registering a unit 35 Caller ID Service Using Caller ID service 37 Caller list 38 Voice Mail Service for Landline Voice mail service for landline 41 Intercom Locator Intercom 43 Trans...

Page 3: ...ences between the models KX TH1201 series KX TH1211 series With telephone line jack on the back of the base unit Model No Base unit Handset Part No Part No Quantity KX TH1201 KX TH1201 KX TGA930 1 L Model shown is KX TH1212 Model No Base unit Handset Part No Part No Quantity KX TH1211 KX TH1211 KX TGA930 1 KX TH1212 KX TH1211 KX TGA930 2 TH12XX book Page 3 Wednesday December 19 2007 4 17 PM ...

Page 4: ...echnology compatible with this product page 17 It is useful for maximizing the benefits of cellular services such as a cellular to cellular calling plan For more information on this feature please visit our website at www panasonic com CompatibleCellPhones Talking Caller ID Allows the handset to announce the caller s name or phone number when a call is received page 37 Block calls Allows the unit ...

Page 5: ...over comes attached to the handset No Accessory item Order number Quantity KX TH1201 KX TH1211 KX TH1212 1 AC adaptor for base unit PQLV207T 1 1 1 2 Telephone line cord PQJA10075Z 1 1 3 Base unit stand 1 PNKL1003Z1 1 1 1 4 Rechargeable batteries 2 2 2 4 5 Handset cover 3 PNYNTGA430BR 1 1 2 6 Belt clip PNKE1004Z1 1 1 2 7 Charger PNLC1004ZB 1 1 2 8 AC adaptor for charger PQLV209T 1 1 2 1 2 3 4 5 6 7...

Page 6: ...nic com batterystore Expanding your phone system You can expand your phone system by registering optional handsets max 6 to a single base unit Optional handset feature overview 1 Same handset supplied with the base unit Sales and support information L To order additional replacement accessories call 1 800 332 5368 L TTY users hearing or speech impaired users can call 1 866 605 1277 No Accessory it...

Page 7: ...product to rain or any type of moisture L Do not place or use this product near automatically controlled devices such as automatic doors and fire alarms Radio waves emitted from this product may cause such devices to malfunction resulting in an accident Operating safeguards L Unplug the product from power outlets before cleaning Do not use liquid or aerosol cleaners L Do not disassemble the produc...

Page 8: ...ys to touch the batteries otherwise a short circuit may cause the batteries and or the conductive material to overheat and cause burns L Charge the batteries provided with or identified for use with this product only in accordance with the instructions and limitations specified in this manual L Only use a compatible charger to charge the batteries Do not tamper with the charger Failure to follow t...

Page 9: ... high temperature and vibration L The product should not be exposed to direct sunlight L Do not place heavy objects on the power cord or top of the product L When you leave the product unused for a long period of time unplug the product from the power outlet L The product should be kept away from heat sources such as heaters kitchen stoves etc It should not be placed in rooms where the temperature...

Page 10: ...tton 2 Handset A Speaker B MENU C Soft keys D Headset jack E C TALK F s SP PHONE Speakerphone G Dial keypad TONE H FLASH CALL WAIT I Charge indicator Ringer indicator Message indicator 1 J Receiver K Display L OFF M Navigator key V Volume V N PAUSE REDIAL O HOLD INTERCOM P Microphone Q Charge contacts A B C D A J K M N C L I O P Q B C H G D E F TH12XX book Page 10 Wednesday December 19 2007 4 17 P...

Page 11: ...O CELL indicators on the base unit show the status of cellular lines Item Meaning 5 Battery level 1 Handset number V Volume down Volume up View Phone KCID book L displayed in the left The cellular phone is connected You are ready to make receive cellular calls displayed in the right The cellular line is selected for the ringer setting A cellular call is being received or blocked on that line Cell ...

Page 12: ...e line cord Using another telephone line cord may not allow the unit to work properly 1 KX TH1201 The base unit does not have a telephone line jack L Model shown is KX TH1211 Red On The cellular line is in use Flashing A cellular call is on hold Flashing rapidly A cellular call is being received Amber on A cellular phone is registered but not connected to the base unit page 18 Light off A cellular...

Page 13: ... by connecting a Panasonic battery back up power supply noted on page 6 If you subscribe to a DSL ADSL service KX TH1211 KX TH1212 Please attach a DSL ADSL filter contact your DSL ADSL provider to the telephone line between the base unit and the telephone line jack in the event of the following noise is heard during conversations Caller ID features do not function properly Batteryinstallationand r...

Page 14: ... how to recycle this battery Battery charge Place the handset on the charger for about 7 hours before initial use L While charging Charging is displayed and the charge indicator on the handset lights up When the batteries are fully charged Charge completed is displayed Note L It is normal for the handset to feel warm during charging L If you want to use the handset immediately charge the batteries...

Page 15: ...ry level may not be displayed correctly after you replace the batteries In this case place the handset on the charger and let it charge for at least 7 hours Symbols used in these operating instructions Battery icon Battery level 5 High 6 Medium 7 Low L When flashing Needs to be charged 8 Empty Operation Operating time In continuous use 5 hours max Not in use standby 11 days max While using the cla...

Page 16: ...ine service The default setting is Tone Tone For tone dial service Pulse For rotary pulse dial service 1 MENU i 1 2 0 2 V Select the desired setting 3 Save i OFF Date and time 1 MENU i 1 0 1 2 Enter the current month date and year by selecting 2 digits for each Example July 15 2008 0 7 1 5 0 8 3 Enter the current hour and minute 12 hour clock format by selecting 2 digits for each Example 9 30 0 9 ...

Page 17: ...eCell Phones L Before registering a Bluetooth enabled cellular phone to the base unit we recommend you change the PIN page 17 make sure that no Bluetooth device such as a Bluetooth headset is connected to your cellular phone 1 Base unit Press and hold the desired cellular select button 1 2 until the LINK TO CELL indicator flashes green L After the LINK TO CELL indicator starts flashing the rest of...

Page 18: ...hone it may ask you if you accept the connection requirement from the base unit Refer to the operating instructions of your cellular phone for further operations L If necessary you can turn this feature off When turned off connect the cellular phone to the base unit manually page 18 Disconnecting connecting the cellular phone manually When you make or answer calls with your cellular phone we recom...

Page 19: ...Q L To cancel a selected handset press again 5 Save i OFF Turning on the discoverable mode When the discoverable mode is turned on the base unit may be seen by other Bluetooth devices The default setting is Off 1 MENU i 6 2 0 2 V Select the desired setting 3 Save i OFF Deregistering a cellular phone A handset can cancel a registered cellular phone from the base unit 1 MENU i 1 3 4 2 3 3 5 i OK L W...

Page 20: ...arty 3 When you finish talking press OFF Note L For best performance use the speakerphone in a quiet environment L To switch back to the receiver press C Adjusting the receiver or speaker volume Press or V repeatedly while talking KX TH1211 KX TH1212 Important L A cellular line cannot be used while using the landline 1 Lift the handset and dial the phone number L To correct a digit press Clear 2 C...

Page 21: ...performance use the speakerphone in a quiet environment L To switch back to the receiver press C Adjusting the receiver or speaker volume Press or V repeatedly while talking Making a call using the redial list The last 5 phone numbers dialed are stored in the redial list each 48 digits max 1 REDIAL 2 V Select the desired phone number 3 C Note L To erase a number see Erasing a number in the redial ...

Page 22: ...inging for a call you can turn the ringer off temporarily by pressing OFF Useful features during a call Hold This feature allows you to put an outside call on hold 1 Press HOLD 2 times during an outside call 2 To release hold press C L KX TH1211 KX TH1212 Another handset user can take the landline call by pressing C Note L If a call is kept on hold for more than 9 minutes an alarm tone starts to s...

Page 23: ...ase contact your service provider telephone company for details and availability of this service in your area Temporary tone dialing for landline calls for rotary pulse service users You can temporarily switch the dialing mode to tone when you need to access touch tone services for example answering services telephone banking services etc Press TONE before entering access numbers which require ton...

Page 24: ... same dial key first press to move the cursor to the next space Correcting a mistake Press or to move the cursor to the character or number you want to erase then press Clear Enter the appropriate character or number L Press and hold Clear to erase all characters or numbers Finding and calling a phonebook entry Scrolling through all entries Using a cellular line 1 Phonebook i Search 2 V Select the...

Page 25: ...e 24 i Next 4 Edit the phone number if necessary 32 characters max i Next i Save i OFF Erasing entries 1 Find the desired entry page 24 i Option 2 V Erase i Select 3 Yes i OFF Chain dial This feature allows you to dial phone numbers in the phonebook while you are on a call This feature can be used for example to dial a calling card access number or bank account PIN that you have stored in the phon...

Page 26: ...Press V or to select the desired main menu i Select 3 Press V or to select the desired item in sub menu 1 i Select L In some cases you may need to select from sub menu 2 i Select 4 Press V or to select the desired setting i Save L This step may vary depending on the feature being programmed L To exit the operation press OFF Note L See page 29 to page 31 for the default setting KX TH1201 Main menu ...

Page 27: ... Deregistration 19 Initial setting LCD contrast Key tone Auto talk 22 Registration HS registration 35 Deregistration 36 Change language Display 16 Voice prompt 1 16 Main menu Sub menu 1 Sub menu 2 Page V M access 1 42 Block calls 1 33 Night mode On Off 34 Start End 34 Ringer setting Ringer volume Ringer tone Ringer for cell Ringer volume Ringer tone Set date time Date and time 1 16 Alarm 34 Time a...

Page 28: ...8 Area code cell 1 18 Discoverable 1 19 Change PIN 1 17 Deregistration 19 Initial setting Voice Mail Store VM access 1 41 VM tone detect 1 41 Message alert 42 LCD contrast Key tone Auto talk 22 Caller ID edit 1 39 Set tel line Set dial mode 1 16 Set flash time 1 22 Set line mode 1 Registration HS registration 35 Deregistration 36 Change language Display 16 Voice prompt 1 16 Main menu Sub menu 1 Su...

Page 29: ... the caller s information after lifting up the handset to answer a call turn off this feature Feature Feature code Setting code System setting 1 Page Alarm 7 2 0 1 Once 2 Daily 0 Off 34 Auto talk 2 2 0 0 1 On 0 Off 22 Block calls 2 1 7 r 33 Customer support 6 8 0 35 Date and time 1 0 1 r 16 Deregistration 1 3 1 36 Display Change language 1 1 0 1 English 2 Español 16 Night mode On Off 2 3 8 1 On 0 ...

Page 30: ...hear a dial tone or no one on the line when you answer the call 3 When the ringer volume is set to off for a cellular line Ringer off is not displayed in standby mode Feature Feature code Setting code System setting 1 Page Area code cell 6 3 3 r 18 Auto connection 6 3 2 1 1min 2 3min 3 5min 4 10min 0 Off r 18 Cellular line mode 1 5 7 r 35 Change PIN 1 3 2 r 17 Deregistration 1 3 4 19 Discoverable ...

Page 31: ...e flash time depends on your telephone exchange or host PBX Contact your PBX supplier if necessary The setting should stay at 700ms unless pressing FLASH fails to pick up the waiting call Feature Feature code Setting code System setting 1 Page Caller ID edit Caller ID number auto edit 2 1 4 1 On 0 Off r 39 Message alert 3 4 0 1 On 0 Off 42 Ringer tone 2 3 1 6 1 1 3 Tone 1 3 4 7 Melody 1 4 Ringer v...

Page 32: ...ted If Line in use is not displayed when another phone connected to the same line is in use you need to change the line mode to A 6 This feature allows the unit to automatically adjust the date and time setting when caller information is received To use this feature set the date and time first TH12XX book Page 32 Wednesday December 19 2007 4 17 PM ...

Page 33: ...mber is logged in the caller list page 38 with L Depending on your cellular phone or cellular phone service this feature may work differently When a cellular call is received from a phone number in the block call list the call may be transferred to the voice mail service of your cellular phone the caller may not hear the busy tone before the call is disconnected Storing unwanted callers from the c...

Page 34: ... Off i Save i OFF Note L When the night mode is turned on Night mode is displayed during the selected period Alarm You can set one of 2 different alarm options once or daily at a time for each handset An alarm sounds at the set time for 1 minute The following alarm sounds are available Tone Melody You can choose an alarm sound from 3 tones and 4 melodies Voice You can choose one of the 7 pre recor...

Page 35: ...en the ringer volume for the landline is set to off page 31 the alarm sound is heard at a low level Customer support The handset can display the Internet address where you can download the operating instructions or get further information for this product by using your computer 1 MENU i 6 8 0 2 OFF Cellular line mode If you do not use the landline and only use cellular lines we recommend setting t...

Page 36: ...e registering Base registering is displayed on all registered handsets L When you purchase an additional handset refer to the additional handset s installation manual for registration Deregistering a handset A handset can cancel its own registration or the registration of another handset that is stored in the base unit This allows the handset to end its wireless connection with the system 1 MENU i...

Page 37: ...ller list to see who called while you were away Phonebook name display When caller information is received and it matches a phone number stored in the phonebook the stored name in the phonebook is displayed and logged in the caller list Talking Caller ID This feature lets you know who is calling without looking at the display To use this feature you must subscribe to Caller ID service of your serv...

Page 38: ...k using one handset it is applied for all handsets Caller list Important L Only 1 person can access the caller list at a time Viewing the caller list and calling back Using a cellular line 1 View CID 2 Press V to search from the most recent call or to search from the oldest call 3 To call back KX TH1201 C Cell KX TH1211 KX TH1212 Cell L When only 1 cellular phone is registered the unit starts dial...

Page 39: ...n the same Format as the Edited Number After the call is ended the phone number of the caller when reviewed from the Caller list is displayed in the same Format as the Edited Number For example you can use this feature to set the unit to ignore the area code of callers in your area code so that you can call these local numbers using caller information without dialing the area code To activate this...

Page 40: ... View CID 2 All erase i Yes Storing caller information into the phonebook 1 View CID 2 V Select the desired entry i Option 3 V Edit Save i Select L To edit the number press Edit repeatedly until the phone number is shown in the desired format 4 Save 5 V Phonebook i Select L If there is name information for the caller go to step 7 6 Enter the name 16 characters max page 24 i Next i Save 7 OFF TH12X...

Page 41: ...cess number and the password as necessary Contact your service provider telephone company for the required pause time Example To erase the voice mail access number 1 MENU i 3 3 1 2 Press and hold Clear until all digits are erased i Save i OFF Voice mail VM tone detection Your service provider telephone company sends special signals sometimes called voice mail tones or stutter tones to the unit to ...

Page 42: ...ates there are new messages even after you have listened to all new messages turn it off by pressing and holding OFF until the handset beeps L If your voice mail service uses voice mail tones and a message is over 3 minutes long the handset may not indicate new messages L If your voice mail service uses voice mail tones the tones are heard from any phone connected to the same line If you want to u...

Page 43: ...lls follows the volume level of the landline When the ringer volume for the landline is set to off page 31 the handset rings at a low level Transferring calls Outside calls can be transferred between 2 handsets 1 During an outside call press INTERCOM to put the call on hold 2 V Select the desired unit i Transfer 3 Wait for the paged party to answer L If the paged party does not answer press C to r...

Page 44: ... L To put the outside call on hold press HOLD To resume the conference press Conf Note L Conference calls on a cellular line are not available Handset locator You can locate a misplaced handset by paging it 1 Base unit LOCATOR L All registered handsets beep for 1 minute 2 To stop paging Base unit Press LOCATOR Handset Press OFF TH12XX book Page 44 Wednesday December 19 2007 4 17 PM ...

Page 45: ...ne cord and connect the cord KX TH1211 KX TH1212 Mount the unit by inserting the mounting pins into the round openings on the unit for pin 2 use the round cut out at the bottom of the unit if you are using the 4 inch phone plate then slide the unit down to secure it Connect the AC adaptor to power outlet page 12 L There are 2 common types of wall phone plates The distance between 1 and 2 may vary ...

Page 46: ... Model shown is KX TH1211 Charger 1 Drive the screws not included into the wall 2 Mount the charger A then slide it down B and to the right C until it is secure Headset optional Connecting a headset to the handset allows for hands free conversations We recommend using the Panasonic headset noted on page 6 Switching a call between the headset and handset speakerphone To switch to the handset speake...

Page 47: ...ong type of batteries such as Alkaline or Manganese was inserted Use only the rechargeable Ni MH batteries noted on page 6 13 Error L The handset s registration has failed Move the handset and base unit away from all electrical appliances and try again Insert battery L The handset was placed on the charger without batteries Insert the batteries properly page 13 Invalid L There is no handset regist...

Page 48: ...c com help 1 KX TH1211 KX TH1212 Phonebook full L The phonebook memory is full Erase unnecessary entries page 25 Store VM access 1 L You have not stored the voice mail access number Store the number page 41 Display message Cause solution TH12XX book Page 48 Wednesday December 19 2007 4 17 PM ...

Page 49: ...a cellular phone to the base unit L Depending on the compatibility of the cellular phone you may not be able to register it to the base unit L Confirm that your cellular phone supports the hands free profile HFP specification If it does not you cannot register it to the base unit L Confirm that the Bluetooth feature of your cellular phone is turned on You may need to turn this feature on depending...

Page 50: ...Bluetooth technology on your cellular phone may not be functioning normally Turn off and on your cellular phone L Confirm that your cellular phone is placed within the range of the base unit L Depending on the state of the wireless environment such as the presence of any electrical interference there may be a delay even if the auto connection feature is turned on You can connect to the base unit m...

Page 51: ...ce personnel to have the unit repaired If the working telephone does not operate properly contact your service provider telephone company 1 The indicator on the handset flashes slowly L New voice mail messages have been recorded Listen to the new voice mail messages page 42 1 Problem Cause solution I have changed the display language to a language I cannot read L Change the display language page 1...

Page 52: ...Contact your DSL ADSL provider for details 1 I cannot make local calls with the handset using a cellular line L You need to add your area code when making cellular calls Store your area code in order to automatically add it to the beginning of the 7 digit phone number when making cellular calls page 18 I cannot make and answer cellular calls with the handset L Depending on the cellular phone s com...

Page 53: ...Refer to the operating instructions of your cellular phone The handset does not ring L The ringer volume is turned off Adjust the ringer volume page 30 31 L Night mode is turned on Turn it off page 34 I cannot make a call L The dialing mode may be set incorrectly Change the setting page 16 1 L The handset is too far from the base unit Move closer and try again L The registered cellular phone has b...

Page 54: ...nt and try again Caller information is displayed or announced late L Depending on your service provider telephone company the unit may display or announce the caller s information at 2nd ring or later L Move closer to the base unit Caller information is not announced L The handset ringer volume is turned off Adjust it page 30 31 L The Talking Caller ID feature is turned off Turn it on page 29 The ...

Page 55: ...r telephone company again to activate this specific service even if you already subscribed to both Caller ID and Call Waiting with Caller ID services CWID Problem Cause solution Liquid or other form of moisture has entered the handset base unit L Disconnect the AC adaptor and telephone line cord from the base unit Remove the batteries from the handset and leave to dry for at least 3 days After the...

Page 56: ... installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determin...

Page 57: ...this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with the product It is designed to be connected to a compatible modular jack that is also compliant The REN is used to determine the number of devices that may be connected to a telephone line Exce...

Page 58: ...ine service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information If your home has specially wired alarm equipment connected to the telephone line ensure the installation of this equipment does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone co...

Page 59: ...prox 3 3 W Maximum Approx 5 5 W Charger Standby Approx 0 3 W Maximum Approx 2 9 W Operating conditions 5 C 40 C 41 F 104 F 20 80 relative air humidity dry Dimensions Base unit Approx 135 mm 178 mm 75 mm xx inches xx inches xx inches Handset Approx 155 mm 48 mm 33 mm 6 3 32 inches 1 7 8 inches 1 5 16 inches Charger Approx 51 mm 75 mm 88 mm 2 inches 2 15 16 inches 3 15 32 inches Mass weight Base uni...

Page 60: ...d users can call 1 877 833 8855 TTY users hearing or speech impaired users can call 1 866 605 1277 Purchase Parts Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at http www pstc panasonic com or send your request by E mail to npcparts us panasonic com You may also contact us directly at 1 800 332 5368 Phone 1 800 237 9080 Fax Only Monday Friday 9 am to...

Page 61: ...ill be no charge for parts You must mail in your product prepaid during the Limited Warranty period This Limited Warranty excludes both parts and labor for batteries antennas and cosmetic parts cabinet This Limited Warranty only applies to products purchased and serviced in the United States or Puerto Rico This Limited Warranty is extended only to the original purchaser and only covers products pu...

Page 62: ...icer or damage that is attributable to acts of God THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER LIMITED WARRANTY COVERAGE THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY As examples this excludes damages for lost time lost calls or messages cost of having someone remove or re ...

Page 63: ...nds 29 Discoverable mode 19 Display Contrast 29 Language 16 E Error messages 47 F Flash 22 28 H Handset Deregistration 36 Locator 44 Registration 35 Headset optional 46 Hold 22 I Intercom 43 K Key tone 29 L Line mode 31 Link to cell 17 M Making calls 20 21 Missed calls 37 Mute 22 N Night mode 34 P Pause 21 Phonebook 24 PIN 17 Power failure 13 R Redialing 20 21 Ringer tone 30 31 Rotary pulse servic...

Page 64: ...sonic Communications Co Ltd All Rights Reserved Serial No Date of purchase found on the back of the base unit Name and address of dealer If you need assistance with setup or operation 1 Visit our website http www panasonic com help 2 Contact us via the web at http www panasonic com contactinfo 3 Call us at 1 800 211 PANA 1 800 211 7262 TTY users hearing or speech impaired users can call 1 877 833 ...

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