Panasonic KX-TGW420 User Manual Download

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Operating Instructions

4-Line Phone Home Office | Small Business

Base Station Phone

Model No.

KX-TGW420

Before initial use, see “Getting Started” on
page 8.

Thank you for purchasing a Panasonic product.

Please read these operating instructions before using the unit and save them for future
reference.

Consulte “Guía Rápida Española”, página 37.

For assistance, visit our Web site:

http://shop.panasonic.com/support

for customers in the

U.S.A.

Please register your product: http://shop.panasonic.com/support

TGW420_(en)_OI_1226_ver06.pdf 1

2019/12/26 13:15:31

Summary of Contents for KX-TGW420

Page 1: ...hasing a Panasonic product Please read these operating instructions before using the unit and save them for future reference Consulte Guía Rápida Española página 37 For assistance visit our Web site http shop panasonic com support for customers in the U S A Please register your product http shop panasonic com support TGW420_ en _OI_1226_ver06 pdf 1 2019 12 26 13 15 31 ...

Page 2: ...ll 14 Intercom Intercom 16 Phonebook Phonebook 17 Speed dial 17 Programming Menu list 19 Music on hold 22 Other programming 22 Caller ID Service Using Caller ID service 24 Caller list 24 Answering System Answering system 26 Turning the answering system on off 26 Greeting message 26 Listening to messages 27 Recording a memo message 27 Remote operation 27 Answering system settings 28 Digital Recepti...

Page 3: ... Specifications Headset KX TCA430 Other information R Design and specifications are subject to change without notice R The illustrations in these instructions may vary slightly from the actual product Expanding your phone system Desk phone Optional KX TGWA40 Cordless handset Optional KX TGWA41 You can expand your phone system by registering optional desk phones and cordless handsets 9 max to a sin...

Page 4: ... unit Ext05 Ext01 External call on line 2 Ext02 External call on line 3 Ext03 External call on line 4 Ext04 n Example 2 Ext01 Conference call with line 1 and line 2 Ext02 Conference call with line 3 and line 4 Ext03 and Ext04 Intercom call Base unit and Ext05 Intercom call Intercom call Conference call on line 1 and line 2 Conference call on line 3 and line 4 Intercom call Base unit Ext05 Ext01 Ex...

Page 5: ... electric shock relies on Double Insulation or Reinforced Insulation Direct current D C ON power Protective earth OFF power Protective bonding earth Stand by power Functional earth ON OFF power push push For indoor use only Caution risk of electric shock For assistance please visit http shop panasonic com support 5 Introduction TGW420_ en _OI_1226_ver06 pdf 5 2019 12 26 13 15 31 ...

Page 6: ...ey are adequately shielded from external RF radio frequency energy The product operates in the frequency range of 1 92 GHz to 1 93 GHz and the RF transmission power is 112 mW max R Do not use the product in health care facilities if any regulations posted in the area instruct you not to do so Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy C...

Page 7: ...y from heat sources such as heating devices cooking appliances etc It should not be placed in rooms where the temperature is less than 0 C 32 F or greater than 40 C 104 F Damp basements should also be avoided R The maximum calling distance may be shortened when the product is used in the following places Near obstacles such as hills tunnels underground near metal objects such as wire fences etc R ...

Page 8: ... the base unit and telephone line jack To connect to four single line telephone jacks Connect the 4 wire telephone line cords to each ports Connect the single line telephone jacks RJ11C until you hear a click 2 2 2 2 1 1 1 1 To connect to two 2 line telephone jacks Connect the 4 wire telephone line cords to LINE1 2 and LINE 3 4 port Connect the 2 line telephone jacks RJ14C until you hear a click 2...

Page 9: ...ack up By inserting 5 alkaline batteries not supplied into the base unit you can use the unit temporarily when a power failure occurs R USE alkaline batteries AAA LR03 size R Do NOT use Manganese batteries R Confirm correct polarities 1 Disconnect the telephone line cord s A 2 Open the battery cover B 3 Install the batteries in the battery compartment C D 4 When finished close the cover E then rec...

Page 10: ...UME MDNDN Do not disturb M N Headset HEADSET indicator R When you connect the headset you can make answer the call using headset by pressing M N M N SP PHONE Speakerphone SP PHONE indicator Dial keypad MLINE 1N LINE 1 indicator MLINE 2N LINE 2 indicator MLINE 3N LINE 3 indicator MLINE 4N LINE 4 indicator MHOLDN Microphone n Control type Soft keys By pressing a soft key you can select the feature s...

Page 11: ...0 Press MBackN or MHomeN repeatedly to return to standby mode 1 This feature allows the unit to automatically adjust the date and time each time caller information including date and time is received To turn this feature on select On To turn this feature off select Off Caller ID subscribers only Recording your greeting message You can record your own greeting message instead of using a pre recorde...

Page 12: ...INE 4N Registering a unit Operating additional units Additional units Up to 9 desk phones and cordless handset can be registered to the base unit Important R See page 3 for information on the available model Registering a unit to the base unit If for some reason the handset is not registered to the base unit re register the unit 1 Base unit MMenuN 2 MbN Add Remove Phones a MSelectN 3 MbN Register ...

Page 13: ...ess 2 times 2 Dial the phone number 3 Lift the corded handset Note R A 3 5 second pause is inserted each time is pressed 2 times Answering calls 1 Lift the corded handset or press M N when the unit rings R The called line is automatically selected R You can also answer the call by pressing the corresponding line key MLINE 1N to MLINE 4N 2 When you finish talking place the corded handset on the cra...

Page 14: ... you receive a call while on the phone you will hear a call waiting tone If you subscribe to both Caller ID and Call Waiting with Caller ID services the 2nd caller s information is displayed after you hear the call waiting tone on the base unit 1 Press MFlashN to answer the 2nd call 2 To switch between calls press MFlashN Note R Please contact your phone service provider for details and availabili...

Page 15: ...2nd call Press the line key MLINE 1N to MLINE 4N which the 2nd call is being received 3 When the 2nd call is connected press MConfN R The 2 calls are combined R To hang up only one line press the corresponding line key MLINE 1N to MLINE 4N for the party with which you want to continue talking R To put both lines on hold press MHOLDN To talk with only one caller press the corresponding line key MLI...

Page 16: ...corded handset on the cradle or press M N Answering an intercom call 1 Lift the corded handset or press M N 2 When you finish talking place the corded handset on the cradle or press M N Turning auto intercom on off This feature allows the unit to answer intercom calls automatically when it is called You do not need to lift the corded handset or press M N The default setting is Off 1 MMenuN 2 MbN P...

Page 17: ...character or number Press MFN or MEN a MClearN Finding and calling from a phonebook entry 1 MPh BookN 2 MbN Select the desired entry 3 MViewN 4 Lift the corded handset or press M N Editing entries 1 Find the desired entry page 17 2 MEditN 3 Edit the name if necessary a MSelectN 4 Edit the phone number if necessary a MSaveN 5 Press MBackN or MHomeN repeatedly to return to standby mode Erasing entri...

Page 18: ...ne number if necessary a MSaveN Erasing an entry 1 MSpd DialN 2 M N or M N Move the desired page 3 Press and hold the desired extension key which you want to edit 4 Press MClearN repeatedly to erase the name a MSelectN 5 Press MClearN repeatedly to erase the phone number a MSaveN Viewing an entry Making a call 1 MSpd DialN 2 M N or M N Move the desired page 3 Press the desired extension key which ...

Page 19: ...return to standby mode Note R In the following table indicates the default settings R In the following table indicates the reference page number Main menu Sub menu 1 Sub menu 2 Phone Settings Date Time 11 Extension Name Ext 22 Language English 11 Contrast 3 Backlight 1 Automatic Key Tone On Delay Ring No Delay 23 Line Privacy Off No Unknown Blocked No 24 Area Codes Home Area Code Local Area Code 1...

Page 20: ... Only Play Announce Only 26 Record Announce Only 26 Delete 27 Answer Delay 2 Rings 28 Message Length 1 Minute 29 Call Screening On 28 Message Interrupt On 29 Remote Password Off 27 Digital Receptionist D R On Off Line1 D R Off 30 Line2 D R Off Line3 D R Off Line4 D R Off Day Greeting Play Greeting 31 Record Greeting 30 Delete 31 Night Greeting Play Greeting 31 Record Greeting 30 Delete 31 Auxiliar...

Page 21: ...ly turn off after several seconds of inactivity 2 This tone lets you know when you receive an outside call while you are on another line or an intercom call If you select Tone On the tone sounds 1 time 3 The flash time depends on your telephone exchange or host PBX Contact your PBX supplier if necessary The setting should stay at 700 MS unless pressing MFlashN fails to pick up the waiting call 4 I...

Page 22: ... into the provided audio cable and plug that cable into the headset jack 2 MMenuN 3 MbN Music on Hold a MSelectN 4 MbN Record M O H a MSelectN 5 After a beep sounds play the music or message on your audio device 6 Press MSaveN to stop recording 7 Press MBackN or MHomeN repeatedly to return to standby mode Playing music on hold though your audio device 1 Plug a compatible audio device into the prov...

Page 23: ...ect 1 Ring to 9 Rings or No Delay The default setting is No Delay 1 MMenuN 2 MbN Phone Settings a MSelectN 3 MbN Delay Ring a MSelectN 4 MbN Select the desired setting a MSelectN 5 Press MBackN or MHomeN repeatedly to return to standby mode Resetting the phone settings This feature allows you to reset the user defined settings and return to the default settings 1 MMenuN 2 MbN Phone Settings a MSel...

Page 24: ...is feature allows you to decide whether caller information from unknown or blocked caller ID calls are saved or not If you select No the records will be saved in the caller list 1 MMenuN 2 MbN Phone Settings a MSelectN 3 MbN No Unknown Blocked a MSelectN 4 MbN Select the desired setting a MSelectN 5 Press MBackN or MHomeN repeatedly to return to standby mode Caller list Important R Make sure the u...

Page 25: ... MDeleteN about 3 seconds a Delete All is displayed press MYesN 3 Press MBackN or MHomeN repeatedly to return to standby mode For assistance please visit http shop panasonic com support 25 Caller ID Service TGW420_ en _OI_1226_ver06 pdf 25 2019 12 26 13 15 32 ...

Page 26: ...andby mode Greeting message When the unit answers a call a greeting message is played to callers You can use either your own greeting message a pre recorded greeting message Recording your greeting message 1 MMenuN 2 MbN Answering System a MSelectN 3 MbN Select General Greeting or Announce Only a MSelectN 4 MbN Select Record Greeting or Record Announce Only a MSelectN 5 After a beep sounds speak c...

Page 27: ...esired extension key which you want to forward R After forwarding the forwarded message is erased from your mailbox Erasing all messages 1 M N 2 MbN Delete All Old a MSelectN a MYesN 3 Press MBackN or MHomeN repeatedly to return to standby mode Recording a memo message You can use the unit to leave a memo message for yourself or someone else Memo message can be played back later with the same oper...

Page 28: ...ration 1 Repeat message during playback 1 2 Play messages Stop playback 3 Skip message during playback 7 Start voice guidance 4 Turn answering system on or off 6 Play greeting 0 Erase currently playing message 1 If pressed within the first 5 seconds of a message the previous message is played Answering system settings Call screening While a caller is leaving a message you can listen to the call th...

Page 29: ...wering System a MSelectN 3 MbN Message Length a MSelectN 4 MbN Select the desired setting a MSelectN 5 Press MBackN or MHomeN repeatedly to return to standby mode Message interrupt This feature allows you to answer the call by another unit while the caller is leaving a message in your mailbox The default setting is On 1 MMenuN 2 MbN Answering System a MSelectN 3 MbN Message Interrupt a MSelectN 4 ...

Page 30: ...e desired line which you want to activate deactivate the digital receptionist 5 MFEN Select the desired setting a MSelectN 6 Press MBackN or MHomeN repeatedly to return to standby mode Greeting message for Digital Receptionist Three different greeting messages are available They are Day Greeting Night Greeting and Auxiliary Greeting Day Greeting is played during the time you set as day time Night ...

Page 31: ... MHomeN repeatedly to return to standby mode Setting office hours The default office hours are set from 8 00am to 4 59pm If the Night Time feature is active the Day Greeting will play during these hours After these hours the Night Greeting will play You can also customize these hours to match your own office hours 1 MMenuN 2 MbN Digital Receptionist a MSelectN 3 MbN Announcement Time a MSelectN 4 ...

Page 32: ...nches 1 2 Troubleshooting If you still have difficulties after following the instructions in this section disconnect the base unit s AC adaptor then reconnect the base unit s AC adaptor General use Problem Cause solution The unit does not work R Check the connections page 8 R Unplug the base unit s AC adaptor to reset the unit Reconnect the adaptor and try again I cannot hear a dial tone R The bas...

Page 33: ...jack R If you use a DSL ADSL service we recommend connecting a DSL ADSL filter between the base unit and the telephone line jack Contact your DSL ADSL provider for details R The name display service may not be available in some areas Contact your phone service provider R Other telephone equipment may be interfering with this unit Disconnect the other equipment and try again Caller information is d...

Page 34: ... R This notification is displayed when your phone service provider s voice mail service not the unit s answering system has recorded a message for you Typically you can remove this notification from the display by listening to the message To listen to the message dial the voice mail number provided by your phone service provider for most cases this will be your own phone number and follow the voic...

Page 35: ...ease contact a Factory Service Center or other Authorized Servicer If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information If y...

Page 36: ...rence to nearby TVs and VCRs To minimize or prevent such interference the base of the cordless telephone should not be placed near or on top of a TV or VCR If interference is experienced move the cordless telephone further away from the TV or VCR This will often reduce or eliminate interference FCC RF Exposure Warning L This product complies with FCC radiation exposure limits set forth for an unco...

Page 37: ...ápida Española 1 2 3 4 L N 1 2 1 2 4 4 3 1 2 2 2 2 1 1 1 1 Para obtener ayuda visite http shop panasonic com support solo en inglés 37 Guía Rápida Española TGW420_ en _OI_1226_ver06 pdf 37 2019 12 26 13 15 33 ...

Page 38: ...N 1 2 V r s r s r s 2 2 1 1 Llam Agenda Menú V 38 Para obtener ayuda visite http shop panasonic com support solo en inglés Guía Rápida Española TGW420_ en _OI_1226_ver06 pdf 38 2019 12 26 13 15 33 ...

Page 39: ...s s V s V 34 s V s V 34 r s r s r s s L s s s s s s s r s s Para obtener ayuda visite http shop panasonic com support solo en inglés 39 Guía Rápida Española TGW420_ en _OI_1226_ver06 pdf 39 2019 12 26 13 15 33 ...

Page 40: ...F r s r s F r s r s r s r 34 s r s r s r s L L L L L 40 Para obtener ayuda visite http shop panasonic com support solo en inglés Guía Rápida Española TGW420_ en _OI_1226_ver06 pdf 40 2019 12 26 13 15 33 ...

Page 41: ...Phone A V products TV Computers Networking Personal Care Home Appliances Headphones Ba eries Backup Chargers more For Product Informa on Opera ng Assistance Parts Owner s Manuals Dealer and Service info go to h p shop panasonic com support For the hearing or speech impaired TTY 1 877 833 8855 As of June 2015 For assistance please visit http shop panasonic com support 41 Appendix TGW420_ en _OI_122...

Page 42: ... and labor for non rechargeable batteries antennas and cosmetic parts cabinet This warranty only applies to products purchased and serviced in the United States This warranty is extended only to the original purchaser of a new product which was not sold as is Telephone When shipping the unit carefully pack include all supplied accessories listed in the Owner s Manual and send it prepaid adequately...

Page 43: ...E ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER LIMITED WARRANTY COVERAGE THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY ALL EXPRESS AND IMPLIED WARRANTIES INCLUDING THE WARRANTY OF MERCHANTABILITY ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY PARTS AND SERVICE WHICH ARE NOT COVERED BY ...

Page 44: ...er list 24 Caller list edit 24 Conference calls 15 Control type 10 D Date and time 11 Dialing mode 11 Digital receptionist 30 Do Not Disturb mode 13 F Flash 14 H Hold 14 I Intercom 16 L Line selection mode 12 M Making calls 13 Missed calls 24 Music on hold 22 Mute 14 P Pause 13 Phonebook 17 Power failure power back up operation 9 R Rotary pulse service 14 S Speed dial 17 T Temporary tone dialing 1...

Page 45: ...45 Notes TGW420_ en _OI_1226_ver06 pdf 45 2019 12 26 13 15 34 ...

Page 46: ...46 Notes TGW420_ en _OI_1226_ver06 pdf 46 2019 12 26 13 15 34 ...

Page 47: ...47 Notes TGW420_ en _OI_1226_ver06 pdf 47 2019 12 26 13 15 34 ...

Page 48: ...the Operating Instructions For your future reference We recommend keeping a record of the following information to assist with any repair under warranty Serial No Date of purchase found on the bottom of the base unit Name and address of dealer Attach your purchase receipt here Two Riverfront Plaza Newark NJ 07102 5490 Panasonic Corporation 2019 Printed in Malaysia PNQX8978ZA PNQX8978ZA PNQX8978ZA ...

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