Problem
Cause/solution
Caller information is not
announced.
R
The handset or base unit’s ringer volume is turned off.
Adjust it (page 31, 41).
R
The Talking Caller ID feature is turned off. Turn it on
(page 42).
R
The number of rings for the answering system is set to
“
2
rings
”
or
“
Toll saver
”
. Select a different setting
R
If the base unit and another handset are having an
intercom call, your handset does not announce caller
information.
Time on the unit has shifted.
R
Incorrect time information from incoming Caller ID
changes the time. Set the time adjustment to
“
Manual
”
(off) (page 42).
Answering system
Problem
Cause/solution
The unit does not record new
messages.
R
The answering system is turned off. Turn it on (page 51).
R
The message memory is full. Erase unnecessary
messages (page 52, 53).
R
The recording time is set to
“
Greeting only
”
. Change
the setting (page 57).
R
Your phone service provider’s voicemail service may be
answering your calls before the unit’s answering system
can answer your calls. Change the unit’s number of rings
setting (page 56) to a lower value, or contact your phone
service provider.
R
The answering system will not answer incoming calls
while the other devices such as handsets are engaged in
a call.
I cannot operate the answering
system remotely.
R
The remote access code is not set. Set the remote
access code (page 55).
R
You are entering the wrong remote access code. If you
have forgotten your remote access code, enter the
remote access code setting to check your current code
(page 55).
R
The answering system is turned off. Turn it on (page 55).
The unit does not emit the
specified number of rings.
R
If the first ring is turned off (
“
No
”
) (page 35), the number
of rings decreases by 1 from the specified number of
rings.
67
Useful Information
0605_TGM42xAZ OI_ver002.pdf 67
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