Problem
Cause/solution
I cannot make or answer
cellular calls with the handset.
R
Depending on the cellular phone’s compatibility (page 5),
you may not be able to make or answer cellular calls even
if the cellular phone is connected to the base unit.
R
Make sure that the CELL indicator lights up and the
cellular phone is connected to the base unit (page 18).
R
Only 2 Bluetooth devices can be used with the unit at the
same time (for example, 2 cellular lines, or the headset
and 1 cellular line).
R
The cellular phone is being used separately from your
system.
I can make and answer cellular
calls but cannot hear a sound.
R
The Bluetooth technology on your cellular phone may not
be functioning normally. Turn off and on your cellular
phone.
R
Disconnect and reconnect the base unit AC adaptor and
try again.
I cannot switch cellular calls
from the unit to the cellular
phone.
R
Your cellular phone may not support this feature. Refer to
the operating instructions of your cellular phone.
I cannot make a call using the
landline.
R
The dialing mode may be set incorrectly. Change the
setting (page 15).
I cannot use a cellular line or a
landline.
R
The unit can be used to talk on 2 lines at the same time
(for example, 2 cellular lines, or the landline and 1 cellular
line).
I cannot make long distance
calls.
R
Make sure that you have long distance service.
Caller ID/Talking Caller ID
Problem
Cause/solution
Caller information is not
displayed.
R
You must subscribe to Caller ID service. Contact your
service provider/telephone company for details.
R
If your unit is connected to any additional telephone
equipment such as a Caller ID box or cordless telephone
line jack, plug the unit directly into the wall jack.
R
If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
R
The name display service for landline calls may not be
available in some areas. Contact your service provider/
telephone company for details.
R
Other telephone equipment may be interfering with this
unit. Disconnect the other equipment and try again.
Caller information is displayed
or announced late.
R
Depending on your service provider/telephone company,
the unit may display or announce the caller’s information
at the 2nd ring or later.
R
Move closer to the base unit.
64
For assistance, please visit http://www.panasonic.com/help
Useful Information
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TGH26x(en)_1217_ver051.pdf 64
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2013/12/17 18:31:51
