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This unit is compatible with Caller ID. You must subscribe to the appropriate 
service offered by your service provider/telephone company.

Please read these operating instructions before using the unit and save 
them for future reference.

Charge the batteries for about 7 hours before initial use.

Operating Instructions

Model No.

 

KX-TG8021BX

Digital Cordless Answering System

Model No.

 

KX-TG8011BX

Digital Cordless Phone

KX-TG8012BX

Model shown is KX-TG8011.

TG8011_8021BX(e).book  Page 1  Monday, September 29, 2008  1:07 PM

Summary of Contents for KX-TG8011BX

Page 1: ...perating instructions before using the unit and save them for future reference Charge the batteries for about 7 hours before initial use Operating Instructions Model No KX TG8021BX Digital Cordless Answering System Model No KX TG8011BX Digital Cordless Phone KX TG8012BX Model shown is KX TG8011 TG8011_8021BX e book Page 1 Monday September 29 2008 1 07 PM ...

Page 2: ...book 20 Copying phonebook entries 22 Programming Programmable settings 23 Special instructions for programmable settings 26 Registering a unit 28 Caller ID Service Using Caller ID service 31 Caller list 32 Answering System Answering system 33 Turning the answering system on off 33 Greeting message 34 Listening to messages using the base unit 34 Listening to messages using the handset 35 Remote ope...

Page 3: ...nstructions KX TG8011BX KX TG8012BX KX TG8021BX Model composition KX TG8011 series KX TG8021 L Model shown is KX TG8012 Model No Base unit Handset Part No Part No Quantity KX TG8011 KX TG8011 KX TGA800 1 KX TG8012 KX TG8011 KX TGA800 2 Model No Base unit Handset Part No Part No Quantity KX TG8021 KX TG8021 KX TGA800 1 TG8011_8021BX e book Page 3 Monday September 29 2008 1 07 PM ...

Page 4: ...om calls can be made between the handsets 2 Intercom calls can be made between the handsets by purchasing and registering one or more optional handsets page 5 No Accessory item Part number Quantity KX TG8011 KX TG8021 KX TG8012 1 AC adaptor for base unit PQLV207BX 1 1 2 Telephone line cord 1 1 3 Rechargeable batteries 1 2 4 4 Handset cover 2 1 2 5 Charger 1 6 AC adaptor for charger PQLV209BX 1 1 2...

Page 5: ...for every handset For best performance we recommend using Panasonic rechargeable batteries Model No HHR 4MPT L Replacement batteries may have a different capacity from that of the supplied batteries Expanding your phone system No Accessory item Model number 1 DECT repeater KX A272 You can expand your phone system by registering optional handsets 6 max to a single base unit Handset optional KX TGA8...

Page 6: ...use this product near automatically controlled devices such as automatic doors and fire alarms Radio waves emitted from this product may cause such devices to malfunction resulting in an accident Operating safeguards L Unplug the product from power outlets before cleaning Do not use liquid or aerosol cleaners L Do not disassemble the product L Do not spill liquids detergents cleansers etc onto the...

Page 7: ...h the instructions and limitations specified in this manual L Only use a compatible base unit or charger to charge the batteries Do not tamper with the base unit or charger Failure to follow these instructions may cause the batteries to swell or explode Important safety instructions When using your product basic safety precautions should always be followed to reduce the risk of fire electric shock...

Page 8: ...sources such as radiators cookers etc It should not be placed in rooms where the temperature is less than 5 C or greater than 40 C Damp basements should also be avoided L The maximum calling distance may be shortened when the product is used in the following places Near obstacles such as hills tunnels underground near metal objects such as wire fences etc L Operating the product near electrical ap...

Page 9: ...ocator H s Answer on Answer on indicator Handset A Speaker B Soft keys C C Talk D s Speakerphone E Dial keypad F R E R Recall Flash E Alarm shortcut key G Charge indicator Ringer indicator H Receiver I Display J ih Off Power K Navigator key V Volume V L C T Clear Mute M INT Intercom N Microphone O Charge contacts B A A B CD F G H E H I K L J G M N O B F E C D A TG8011_8021BX e book Page 9 Monday S...

Page 10: ... x Handset is accessing base unit intercom paging changing base unit settings etc k Handset is on an outside call y Missed call 1 page 31 u L When displayed next to the battery icon Answering system is on 2 page 33 L When displayed with a number New messages have been recorded 2 page 35 n Answering system is full 2 d Answering system answers calls with a greeting message and caller messages are no...

Page 11: ...re j Caller List J Ringer Setup K Time Settings 1 I Answer System 2 N Handset Setup Base Unit Setup Display Setup 1 KX TG8011 KX TG8012 2 KX TG8021 Item Meaning Icon Action U Returns to the previous screen K Displays the menu M Accepts the current selection j Displays a previously dialled phone number n Opens the phonebook k Displays the phonebook search menu Turns the key lock feature off page 19...

Page 12: ...o not connect the AC adaptor to a ceiling mounted AC outlet as the weight of the adaptor may cause it to become disconnected During a power failure The unit will not work during a power failure We recommend connecting a corded type telephone without AC adaptor to the same telephone line or to the same telephone line jack using a T adaptor If you subscribe to a DSL ADSL service Please attach a DSL ...

Page 13: ...rrow 2 Insert the batteries negative T end first Close the handset cover Important L If the handset does not automatically turn on after installing replacing batteries press ih for about 1 second or place the handset on the base unit or charger Note L When replacing batteries remove the old batteries Battery charge Place the handset on the base unit or charger for about 7 hours before initial use ...

Page 14: ... standby L Even after the handset is fully charged the handset can be left on the base unit or charger without any ill effect on the batteries L The battery level may not be displayed correctly after you replace the batteries In this case place the handset on the base unit or charger and let it charge for at least 7 hours Screen saver mode The backlight goes dark when on a call or turns off comple...

Page 15: ...ou select a language you cannot read ih i K i N i M i V 2 times i M i V 4 times i M i V Select your desired language i M i ih Available for KX TG8012 Symbol Meaning The words in the brackets indicate button names on the handset and base unit Example Unit keys C ih i Proceed to the next operation The words in quotations indicate the menu on the display Example Auto Talk 25 4 mm Hooks Screws Not sup...

Page 16: ... i M 2 V Time Settings i M 3 V Set Date Time i M 4 Enter the current date month and year Example 15 July 2008 1 5 0 7 0 8 5 Enter the current hour and minute Example 15 30 1 5 3 0 6 M i ih Note L When you select Arabic as the display language enter the current year month and date L To correct a digit press or to move the cursor to the digit then make the correction L The date and time may be incor...

Page 17: ...eration Editing a number before calling V Edit and Call i M i Press or to move the cursor i Edit the number i C Erasing a number V Select Erase or Erase All i M i V Yes i M i ih Storing a number to the phonebook V Add Phonebook i M i To store the name continue from step 3 Adding entries page 20 Note L When editing To erase a number place the cursor on the number then press C T To insert a number p...

Page 18: ...s you to use the special features of your host PBX such as transferring an extension call or accessing optional telephone services Note L To change the recall flash time see page 24 For call waiting or Call Waiting Caller ID service users To use call waiting you must first subscribe to the call waiting service of your service provider telephone company This feature allows you to receive calls whil...

Page 19: ...n existing outside call To join the conversation press C when the other handset is on an outside call Call privacy Call privacy allows you to prevent other users from joining your conversations with outside callers To allow other users to join your conversations leave this feature off The default setting is Off 1 Press K during an outside call 2 V Privacy i M 3 V Select the desired setting i M L W...

Page 20: ... category features are available for Caller ID subscribers page 31 Changing category names 1 n left soft key i K 2 V Category i M 3 V Select the desired category i M 4 V Category Name i M 5 Edit the name 10 characters max page 42 i M i ih Finding and calling a phonebook entry Scrolling through all entries 1 n left soft key 2 V Select the desired entry L You can scroll through the phonebook entry b...

Page 21: ... a one touch dial key Dial keys 1 to 9 can each be used as a one touch dial key allowing you to dial a number from the phonebook by simply pressing a dial key 1 Find the desired entry page 20 i K 2 V One Touch Dial i M 3 V Select the desired dial key number i M L Where a dial key is already being used for one touch dialling is displayed next to the dial key number If you select this dial key you c...

Page 22: ...one before chain dialling When adding entries to the phonebook we recommend adding to the beginning of phone numbers you wish to chain dial page 20 Copying phonebook entries You can copy phonebook entries to the phonebook of another compatible Panasonic handset Note L Category settings for phonebook entries are not copied Copying an entry 1 Find the desired entry page 20 i K 2 V Copy i M 3 Enter t...

Page 23: ...g i M L This step may vary depending on the feature being programmed L To exit the operation press ih Note L For other top menus please refer to each chapter L In the following table indicates the default settings L The current item or setting is highlighted on the display Top menu Sub menu 1 Sub menu 2 Page Handset Setup N Time Settings Set Date Time 1 16 Memo Alarm 26 Time Adjustment 1 Manual 26...

Page 24: ...ion Inc 4 Off Displays the current date and time only Handset Number Displays the handset number such as 1 Base Number Displays the base unit number such as 1 Handset Setup N Display Setup Wallpaper Wallpaper1 Display Colour Colour1 Standby Display 4 Off LCD Dimming 5 On Select Language English 15 Contrast Contrast 3 Registration Register H set 29 Select Base Auto 29 Keytones 6 On Auto Talk 7 Off ...

Page 25: ...fer not to hear key tones while you are dialling or pressing any keys including confirmation tones and error tones 7 If you subscribe to a Caller ID service and want to view the caller s information after lifting up the handset to answer a call turn off this feature 8 KX TG8021 9 The recall flash time depends on your telephone exchange or host PBX Contact your PBX supplier if necessary TG8011_8021...

Page 26: ...t or charger L When the handset is in use the alarm will not sound until the handset is in standby mode L If you select Once the setting changes to Off after the alarm sounds L Even when the ringer volume for outside calls is set to off page 23 the alarm sound is heard at a low level Time adjustment Caller ID subscribers only This feature allows the unit to automatically adjust the date and time e...

Page 27: ...i M 4 V Start End i M 5 Enter the desired hour and minute you wish to start this feature 6 Enter the desired hour and minute you wish to end this feature 7 M i ih Note L To correct a digit press or to move the cursor to the digit then make the correction Turning night mode on off 1 K middle soft key i N i M 2 V Ringer Setup i M 3 V Night Mode i M 4 V On Off i M 5 V Select the desired setting i M i...

Page 28: ... the PIN to you If you forget your PIN contact your nearest Panasonic service centre 1 K middle soft key i i M 2 V Base Unit PIN i M 3 Enter the current 4 digit base unit PIN default 0000 4 Enter the new 4 digit base unit PIN i M i ih Registering a unit Operating additional units Additional handsets Up to 6 handsets can be registered to a single base unit Important L The additional handset model r...

Page 29: ...fully w stops flashing Note L When you purchase an additional handset refer to the additional handset s installation manual for registration Selecting a base unit When Auto is selected the handset automatically uses any available base unit it is registered to When a specific base unit is selected the handset makes and receives calls using that base unit only If the handset is out of range of that ...

Page 30: ...flashing 6 V Yes i M i ih Note L To register a handset to another base unit or to the same base unit again see page 29 Increasing the range of the base unit You can increase the signal range of the base unit by using a DECT repeater Please use only the Panasonic DECT repeater noted on page 5 Contact your Panasonic dealer for details Important L Before registering the repeater to this base unit you...

Page 31: ...n caller information is received and it matches a phone number stored in the phonebook the stored name in the phonebook is displayed and logged in the caller list Category settings for phonebook Category settings can help you identify who is calling by using different ringer tones and display colours for different categories of callers When adding an entry to the phonebook you can assign it to the...

Page 32: ...king calls from the caller list you can store the area codes which you want the unit to delete automatically page 28 Editing a caller s phone number before calling back 1 K middle soft key i j i M 2 V Select the desired entry i K 3 V Edit and Call i M 4 Edit the number L Press dial key 0 to 9 to add C T to delete 5 C Erasing caller information 1 K middle soft key i j i M 2 V Select the desired ent...

Page 33: ...turned on L When the message memory becomes full If you use the pre recorded greeting message the unit automatically switches to another pre recorded greeting message asking callers to call again later If you recorded your own greeting message the same message is still announced to callers even though their messages are not recorded Turning the answering system on off The answering system is prese...

Page 34: ...y caller messages are not recorded and the unit plays a different pre recorded greeting message asking callers to call again Playing back the greeting message 1 K middle soft key i I i M 2 V Play Greeting i M 3 ih Erasing your greeting message If you erase your own greeting message the unit plays a pre recorded greeting message for callers 1 K middle soft key i I i M 2 V Erase Message i M 3 V Eras...

Page 35: ...handset K middle soft key i I i M Key Operation or V Adjust the speaker volume 7 Repeat message during playback 1 8 Skip message during playback Stop playback 4 Erase currently playing message Key Operation or V Adjust the receiver speaker volume 1 or Repeat message during playback 1 2 or Skip message during playback 3 Enter the Settings menu 4 Play new messages 5 Play all messages 6 Play greeting...

Page 36: ... the answering system remotely This code prevents unauthorised parties from listening to your messages remotely Important L In order to operate the answering system remotely you must first set a remote access code 1 K middle soft key i I i M 2 V Settings i M 3 V Remote Code i M 4 To turn on remote operation enter the desired 3 digit remote access code L To turn off remote operation press 5 M i ih ...

Page 37: ...rs a call You can change the number of times the phone rings Number of Rings before the unit answers a call You can select 2 to 7 rings or Auto The default setting is 4 Rings Auto The unit s answering system answers at the end of the 2nd ring when new messages have been recorded or at the end of the 5th ring when there are no new messages If you call your phone from outside to listen to new messag...

Page 38: ... voice mail service provided by your service provider telephone company before changing this setting Change the number of rings of the voice mail service so that the answering system can answer the call first To do so contact your service provider telephone company Caller s recording time You can change the maximum message recording time allotted to each caller You can also select Greeting Only wh...

Page 39: ...lephone When you have new messages z is displayed on the handset depending on your service provider telephone company Please contact your service provider telephone company for details of this service Important L If z still remains on the display even after you have listened to new messages turn it off by pressing and holding C T for 2 seconds L To use the voice mail service provided by your servi...

Page 40: ...s conference calls Outside calls can be transferred between 2 handsets in the same radio cell 2 handsets in the same radio cell can have a conference call with an outside party To make a conference call the following 2 methods are available Another person presses C while one person is talking with an outside party Call share page 19 One person pages another person during an outside call as follows...

Page 41: ...the call rings at your handset again Answering a transferred call Press C to answer the page Note L After the paging party disconnects you can talk to the outside caller Handset locator You can locate a misplaced handset by paging it 1 Base unit Press x L All registered handsets beep for 1 minute 2 To stop paging Base unit Press x Handset Press ih Note L Even when the ringer volume for outside cal...

Page 42: ...ing another character located on the same dial key operation will differ depending on the display language you select English Press to move the cursor to the next space then press the appropriate dial key Arabic Persian Press to move the cursor to the next space then press the appropriate dial key Character entry modes Several character entry modes can be used when entering text The characters tha...

Page 43: ...lay language Arabic character table is available Persian character table L When you select Persian as the display language Persian character table is available Extended character table N L The following are used for both uppercase and lowercase TG8011_8021BX e book Page 43 Monday September 29 2008 1 07 PM ...

Page 44: ...21 L Message memory is full Erase unnecessary messages page 35 1 L The maximum number of base units 4 is already registered to the handset Cancel unused base unit registrations from the handset page 30 No link to base Reconnect AC adaptor L The handset has lost communication with the base unit Move closer to the base unit and try again L Unplug the base unit s AC adaptor to reset the unit Reconnec...

Page 45: ...when on a call pressing ih at all other times L LCD Dimming is set to Off while on charge Change the setting page 24 L The handset is not turned on Turn the power on page 15 The handset phonebook entries I copied are not displayed correctly L Undisplayable characters are replaced with spaces for entries copied from to additional handsets other than KX TGA800BX I cannot hear a dial tone L The base ...

Page 46: ...rts to ring L A call is being received Answer the call and start again after hanging up I cannot register a handset to a base unit L The maximum number of base units 4 is already registered to the handset Cancel unused base unit registrations from the handset page 30 L The maximum number of handsets 6 is already registered to the base unit Cancel unused handset registrations from the base unit pag...

Page 47: ...not connected Check the connections L You are using the handset or base unit in an area with high electrical interference Re position the base unit and use the handset away from sources of interference Noise is heard sound cuts in and out L You are using the handset or base unit in an area with high electrical interference Re position the base unit and use the handset away from sources of interfer...

Page 48: ...additional telephone equipment remove and plug the unit directly into the wall jack L If you use a DSL ADSL service we recommend connecting a DSL ADSL filter between the base unit and the telephone line jack Contact your DSL ADSL provider for details L Other telephone equipment may be interfering with this unit Disconnect the other equipment and try again Caller information is slow to display L De...

Page 49: ...gain page 34 I cannot operate the answering system L Someone is using the unit Wait for the other user to finish L A caller is leaving a message Wait for the caller to finish L The handset is too far from the base unit Move closer I cannot operate the answering system remotely L You are entering the wrong remote access code If you have forgotten your remote access code enter the remote access code...

Page 50: ...connect the AC adaptor and telephone line cord from the base unit Remove the batteries from the handset and leave to dry for at least 3 days After the handset base unit are completely dry reconnect the AC adaptor and telephone line cord Insert the batteries and charge fully before use If the unit does not work properly contact your nearest Panasonic service centre TG8011_8021BX e book Page 50 Mond...

Page 51: ...it 1 Standby Approx 2 0 W Maximum Approx 5 6 W Base unit 2 Standby Approx 2 3 W Maximum Approx 6 1 W Charger 3 Standby Approx 1 1 W Maximum Approx 5 2 W Operating conditions 5 C 40 C 20 80 relative air humidity dry Dimensions Base unit Approx 44 mm 143 mm 107 mm Handset Approx 155 mm 48 mm 34 mm Charger 3 Approx 51 mm 75 mm 88 mm Mass weight Base unit 1 Approx 140 g Base unit 2 Approx 170 g Handse...

Page 52: ...haracter entry 42 Conference calls 40 D Date and time 16 Dialling mode 16 Display Colour 24 Contrast 24 Language 15 LCD dimming 24 Standby mode 24 Wallpaper 24 E Error messages 44 H Handset Deregistration 29 Locator 41 Registration 29 I Intercom 40 K Key lock 19 Keytones 24 M Making calls 17 Memo alarm 26 Missed calls 31 Mute 18 N Night mode 27 O One touch dial 21 P Pause 17 Phonebook 20 Phonebook...

Page 53: ...Notes 53 TG8011_8021BX e book Page 53 Monday September 29 2008 1 07 PM ...

Page 54: ...Notes 54 TG8011_8021BX e book Page 54 Monday September 29 2008 1 07 PM ...

Page 55: ...Notes 55 TG8011_8021BX e book Page 55 Monday September 29 2008 1 07 PM ...

Page 56: ...internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd Panasonic Communications Co Ltd 2008 Serial No Date of purchase found on the bottom of the base unit Name and address of dealer Attach your purchase receipt here 1 62 4 chome Minoshima Hakata ku Fukuoka 812 8531 Japan Panasonic Communications Co Ltd TG8011_8021B...

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