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Making/answering calls, intercom
Problem
Cause/solution
is displayed.
R
The handset is too far from the base unit. Move closer.
R
The base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
R
The handset is not registered to the base unit. Register it
(page 46).
Noise is heard, sound cuts in
and out.
R
You are using the handset or base unit in an area with
high electrical interference. Re-position the base unit and
use the handset away from sources of interference.
R
Move closer to the base unit.
R
If you use a DSL/ADSL service, we recommend
connecting a filter (contact your DSL/ADSL service
provider) to the telephone line between the base unit and
the telephone line socket. Contact your DSL/ADSL
provider for details. (for Australia)
R
If you use a DSL/ADSL (JetStream) service, we
recommend that you contact your DSL/ADSL service
provider to have a DSL/ADSL Splitter installed. We do not
recommend the use of generic DSL/ADSL filters. Contact
your DSL/ADSL service provider for details. (for New
Zealand)
The handset or base unit does
not ring.
R
The ringer volume for landline is turned off. Adjust the
ringer volume (page 38, 41).
R
The ringer volume for cellular line is turned off. Adjust the
ringer volume (page 37, 41).
R
When one handset is selected to ring for cellular calls,
other units do not ring. To change the selection, see
page 21.
R
Night mode is turned on. Turn it off (page 43).
I cannot make local calls with
the handset or base unit using
a cellular line.
R
You need to add your area code when making cellular
calls. Store your area code in order to automatically add it
to the beginning of the 7-digit phone number when
making cellular calls (page 21).
I cannot make or answer
cellular calls with the handset
or base unit.
R
Depending on the cellular phone’s compatibility, you may
not be able to make or answer cellular calls even if the
cellular phone is connected to the base unit.
R
Make sure that the CELL 1 or CELL 2 indicator lights up
and the cellular phone is connected to the base unit
(page 20).
R
If someone is talking on a cellular call or using the
headset, you cannot use the cellular feature. There can
be only one active Bluetooth connection at a time.
R
The cellular phone is being used separately from your
system.
74
Useful Information
TG78xxAZ(en)_0217_ver521.pdf 74
17/2/2016 11:47:40 AM