Panasonic KX-TG6411C Operating Instructions Manual Download | Manualshive

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Useful Information

44

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect
the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the
batteries from the handset, and then insert the batteries into the handset again.

General use

*1 KX-TG6421/KX-TG6431 series: page 3

Programmable settings

Problem

Cause/solution

The unit does not work.

L

Make sure the batteries are installed correctly
(page 9).

L

Fully charge the batteries (page 9).

L

Check the connections (page 9).

L

Unplug the base unit’s AC adaptor to reset the
unit. Reconnect the adaptor and try again.

L

The handset has not been registered to the base
unit. Register the handset (page 26).

I cannot hear a dial tone.

L

The base unit’s AC adaptor or telephone line
cord is not connected. Check the connections.

L

If you are using a splitter to connect the unit,
remove the splitter and connect the unit to the
wall jack directly. If the unit operates properly,
check the splitter.

L

Disconnect the base unit from the telephone line
and connect the line to a known working
telephone. If the working telephone operates
properly, contact our service personnel to have
the unit repaired. If the working telephone does
not operate properly, contact your service
provider/telephone company.

The indicator on the handset
flashes slowly.

L

New messages have been recorded. Listen to
the new messages (page 34).

*1

L

New Voice Mail messages have been recorded.
Listen to the new Voice Mail messages (page
39).

Problem

Cause/solution

I have changed the display
language to a language I
cannot read.

L

Change the display language (page 13).

TG64xxC(e).book Page 44 Monday, December 22, 2008 4:02 PM

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Summary of Contents for KX-TG6411C

Page 1: ...Charge the batteries for about 7 hours before initial use Operating Instructions Expandable Digital Cordless Answering System Model shown is KX TG6411 KX TG6424C KX TG6431C Expandable Digital Cordless Phone Model No KX TG6411C KX TG6412C KX TG6413C KX TG6414C Model No KX TG6422C KX TG6433C Panasonic s environmental declaration labels This mark is an environmental label showing that the products ar...

Page 2: ...programming 24 Registering a unit 26 Call Display Service Using Call Display service 28 Caller list 30 Answering System Answering system 32 Turning the answering system on off 32 Greeting message 33 Listening to messages using the base unit 33 Listening to messages using the handset 34 Remote operation 34 Answering system settings 36 Voice Mail Service Voice Mail service 38 Intercom Locator Interc...

Page 3: ...series KX TG6411 KX TG6411 KX TGA641 1 KX TG6412 KX TG6411 KX TGA641 2 KX TG6413 KX TG6411 KX TGA641 3 KX TG6414 KX TG6411 KX TGA641 4 KX TG6421 series KX TG6422 KX TG6421 KX TGA642 2 KX TG6424 KX TG6421 KX TGA642 4 KX TG6431 series KX TG6431 KX TG6431 KX TGA641 1 KX TG6432 KX TG6431 KX TGA641 2 KX TG6433 KX TG6431 KX TGA641 3 KX TG6434 KX TG6431 KX TGA641 4 Model No Answering system Talking Call ...

Page 4: ...tity KX TG6411 KX TG6431 KX TG6412 KX TG6422 KX TG6432 KX TG6413 KX TG6433 KX TG6414 KX TG6424 KX TG6434 1 AC adaptor PQLV219 1 2 3 4 2 Telephone line cord 1 1 1 1 3 Wall mounting adaptor 1 1 1 1 4 Rechargeable batteries 1 HHR 65AAABU or N4DHYYY00002 2 4 6 8 5 Handset cover 2 1 2 3 4 6 Belt clip 1 2 3 4 7 Charger 1 2 3 1 2 3 4 5 6 7 Accessory item Order number Rechargeable batteries HHR 4DPA 1 Bat...

Page 5: ... 3 You can assign a different background colour to each phonebook entry When a call is received from a caller stored in the phonebook the assigned background colour is displayed 4 You can select whether the handset display backlight is dimmed or turned off completely after being placed on the base unit or charger Feature KX TGA641C KX TGA740C KX TGA840C Handset Display colour size Monochrome 1 8 i...

Page 6: ...adaptor or telephone line cord to be excessively pulled bent or placed under heavy objects Operating safeguards L Unplug the product from power outlets before cleaning Do not use liquid or aerosol cleaners L Do not disassemble the product L Do not spill liquids detergents cleansers etc onto the telephone line cord plug or allow it to become wet at all This may cause a fire If the telephone line co...

Page 7: ... in a wet basement or near a swimming pool 2 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning 3 Do not use the telephone to report a gas leak in the vicinity of the leak 4 Use only the power cord and batteries indicated in this manual Do not dispose of batteries in a fire They may explode Check with local code...

Page 8: ...mation To protect your privacy confidentiality we recommend that you erase information such as phonebook or caller list entries from the memory before you dispose of transfer or return the product Specifications Standard DECT 6 0 Digital Enhanced Cordless Telecommunications 6 0 Frequency range 1 92 GHz to 1 93 GHz RF transmission power 115 mW max Power source 120 V AC 60 Hz Power consumption Base ...

Page 9: ...i Cd batteries L Confirm correct polarities S T Battery charge Charge for about 7 hours L When the batteries are fully charged the charge indicator goes off 120 V AC 60 Hz Hooks To single line telephone jack RJ11C DSL ADSL filter Not supplied Click Click Press plug firmly Base unit Base unit Correct Wrong 120 V AC 60 Hz Hooks Rechargeable Ni MH ONLY Confirm Charging is displayed TG64xxC e book Pag...

Page 10: ...ging L Clean the charge contacts of the handset base unit and charger with a soft and dry cloth once a month Clean more often if the unit is exposed to grease dust or high humidity Battery level Note L The batteries need to be charged if the handset alerts you with a voice announcement talking battery alert after you finish talking or listening to a message KX TG6421 KX TG6431 series page 3 the ha...

Page 11: ...iver H Display I OFF J FLASH CALL WAIT K Microphone L Charge contacts Control type A Soft keys The handset features 3 soft keys By pressing a soft key you can select the feature shown directly above it on the display B Navigator key Volume key By pressing this key or V repeatedly you can scroll through up or down various lists or items adjust the receiver or speaker volume up or down while talking...

Page 12: ... A B Item Meaning w Within range of a base unit _ Out of range of a base unit S The line is in use L When flashing The call is put on hold The answering system is answering a call 1 L When flashing rapidly An incoming call is now being received s Speaker is on page 14 Ringer volume is off page 21 3 Night mode is on page 25 Clarity booster is on page 16 E Alarm is on page 24 m Handset number Batter...

Page 13: ...tone dial service Pulse For rotary pulse dial service 1 MENU i 1 2 0 2 V Select the desired setting 3 SAVE i OFF Date and time 1 MENU i 1 0 1 2 Enter the current month date and year by selecting 2 digits for each Example July 15 2009 0 7 1 5 0 9 3 OK 4 Enter the current hour and minute 12 hour clock format by selecting 2 digits for each Example 9 30 0 9 3 0 5 AM PM Select AM or PM 6 SAVE i OFF Not...

Page 14: ...es i SELECT 4 OFF Pause for PBX long distance service users A pause is sometimes required when making calls using a PBX or long distance service When storing a calling card access number and or PIN in the phonebook a pause is also needed page 18 Example If you need to dial the line access number 9 when making outside calls with a PBX 1 9 i PAUSE 2 Dial the phone number i C Note L A 3 5 second paus...

Page 15: ...er phone is connected to the same line page 10 you can also take the call by lifting its handset Mute While mute is turned on you can hear the other party but the other party cannot hear you 1 Press MUTE during an outside call L MUTE flashes 2 To return to the conversation press MUTE again Note L MUTE is a soft key visible on the handset display during a call Flash FLASH allows you to use the spec...

Page 16: ... booster This feature can improve sound clarity when the handset is used in an area where there may be interference During an outside call this feature is turned on automatically when necessary L When this feature is turned on is displayed L While this feature is turned on the battery operating time is shortened page 10 Call share This feature allows you to join an existing outside call To join th...

Page 17: ...nger tone you selected on page 21 when a call is received from that caller L When you assign the ringer ID to an entry in the shared phonebook using one handset it is applied for all handsets Character table for entering names L To enter another character that is located on the same dial key first press V to move the cursor to the next space Correcting a mistake Press or V to move the cursor to th...

Page 18: ...i SELECT i Select the desired setting i OK L To turn the ringer ID off select No Ringer ID 3 SAVE i OFF Erasing entries 1 Find the desired entry page 17 2 ERASE 3 V Yes i SELECT i OFF Chain dial This feature allows you to dial phone numbers in the phonebook while you are on a call This feature can be used for example to dial a calling card access number or bank account PIN that you have stored in ...

Page 19: ...you may need to select from sub menu 2 i SELECT 4 Press V or to select the desired setting i SAVE L This step may vary depending on the feature being programmed L To exit the operation press OFF Note L See page 21 for the default settings Main menu Sub menu 1 Sub menu 2 Page Caller list W 30 Set date time E KX TG6411 series page 3 Date and time 1 13 Alarm 24 Time adjust 1 Answering device s KX TG6...

Page 20: ...rID KX TG6431 series page 3 Handset 28 Base unit 1 Voice Mail Store V M no 1 38 VM tone detect 1 38 Call block 1 25 Message alert 37 Display setting LCD contrast Key tone Auto talk 14 Set tel line Set dial mode 1 13 Set flash time 1 15 Set line mode 1 C WTG options 1 29 Registration Register handset 26 Deregistration 27 Change language Display 13 Voice prompt 1 KX TG6421 KX TG6431 series page 3 13...

Page 21: ...ithout phone number 2 4 0 1 On 0 Off r 26 Call block 2 1 7 r 25 Caller list 2 1 3 30 Customer support 3 6 8 0 C WTG options Call Waiting Deluxe options 2 1 5 1 On 0 Off r 29 Date and time 1 0 1 r 13 Deregistration 1 3 1 27 Display Change language 1 1 0 1 English 2 Français 13 Intercom 2 7 4 40 Key tone 4 1 6 5 1 On 0 Off LCD contrast Display contrast 1 4 5 1 6 Level 1 6 3 Message alert 3 4 0 1 On ...

Page 22: ...ust 10 Call Display subscribers only 2 2 6 1 Caller ID auto 0 Manual r V M access V M Voice Mail 3 3 0 39 VM tone detect VM Voice Mail 3 3 2 1 On 0 Off r 38 Feature Feature code Setting code System setting 1 Page Talking CallerID Talking Call Display Handset 1 6 2 1 On 0 Off 28 Talking CallerID Talking Call Display Base unit 1 6 2 1 On 0 Off r 28 Feature Feature code Setting code System setting 1 ...

Page 23: ... 7 When the ringer volume is turned off is displayed and the handset does not ring for outside calls However even when the ringer volume is set to off the handset rings at the low level for alarm page 24 intercom calls and paging page 40 8 The flash time depends on your telephone exchange or host PBX Contact your PBX supplier if necessary 9 Generally the line mode setting should not be adjusted If...

Page 24: ...CT 5 V Select the desired item i SAVE L If you set a tone or melody we recommend selecting a different one for outside calls 6 OFF L When the alarm is set E is displayed Note L To stop the alarm press any dial key or place the handset on the base unit or charger L When the handset is in use the alarm will not sound until the handset is in standby mode L If the talking alarm clock is set at the sam...

Page 25: ... subscribers only This feature allows the unit to reject calls when the unit receives a call from a phone number stored in the call block list as unwanted Storing unwanted callers page 25 the unit receives a call without phone number Block calls without phone number page 26 When a call is received the unit rings for a short time while the caller is being identified If the unit recognizes the call ...

Page 26: ...alls without phone number feature is turned on To turn the feature off w o NUM i V i SAVE i OFF Registering a unit Operating additional units Additional handsets Up to 6 handsets can be registered to the base unit Important L See page 5 for information on the available model Registering a handset to a base unit The supplied handset and base unit are pre registered If for some reason the handset is...

Page 27: ...al for registration Deregistering a handset A handset can cancel its own registration or the registration of another handset that is stored to the base unit This allows the handset to end its wireless connection with the system 1 MENU i 1 3 1 2 3 3 5 i OK 3 Select the handset you want to cancel by pressing the desired handset number 4 V Yes i SELECT TG64xxC e book Page 27 Monday December 22 2008 4...

Page 28: ...one number stored in the phonebook the stored name in the phonebook is displayed and logged in the caller list Talking Call Display This feature lets you know who is calling without looking at the display To use this feature you must subscribe to a Call Display service of your service provider telephone company turn this feature on page 22 When caller information is received the handsets and base ...

Page 29: ...s service in your area L This feature must be turned on before it can be used To turn Call Waiting Deluxe on off To use Call Waiting Deluxe you must turn this feature on The default setting is Off 1 MENU i 2 1 5 2 V Select the desired setting 3 SAVE i OFF Call Waiting Deluxe service options When a 2nd call is received you can choose how to handle the call by selecting an option shown on the handse...

Page 30: ... already been viewed or answered Q is displayed even if it was viewed or answered using another handset Editing a caller s phone number before calling back You can edit a phone number in the caller list by adding the long distance code 1 or removing its area code 1 MENU i 2 1 3 2 V Select the desired entry 3 Press EDIT repeatedly until the phone number is shown in the desired format Drop Disconnec...

Page 31: ... MENU i 2 1 3 2 ERASE i V Yes i SELECT Storing caller information to the phonebook 1 MENU i 2 1 3 2 V Select the desired entry L To edit the number press EDIT repeatedly until the phone number is shown in the desired format 3 SAVE 4 V Phonebook i SELECT 5 Continue from step 2 Editing entries page 18 2 Local phone number Example 3 Area code Local phone number Example 321 5555 555 321 5555 TG64xxC e...

Page 32: ...e message memory becomes full If you use the pre recorded greeting message the unit automatically switches to another pre recorded greeting message asking callers to call again later If you recorded your own greeting message the same message is still announced to callers even though their messages are not recorded Turning the answering system on off Press ANSWER ON to turn on off the answering sys...

Page 33: ...t pre recorded greeting message asking callers to call again Erasing your greeting message Resetting to a pre recorded greeting message If you want to use a pre recorded greeting message once you record your own greeting message you need to erase your own greeting message 1 MENU i 3 0 4 2 YES i OFF Playing back the greeting message 1 MENU i 3 0 3 2 OFF Listening to messages using the base unit Whe...

Page 34: ...nds of a message the previous message is played Calling back Call Display subscribers only If caller information is received for the call you can call the caller back while listening to a message 1 Press SELECT during playback L To edit the number before calling back press EDIT repeatedly until the phone number is shown in the desired format page 30 2 C Erasing all messages 1 MENU i 3 2 5 2 V Yes ...

Page 35: ...ions are presented by voice guidance in the following order Play back all messages Play back new messages Record your message Erase all messages Note L If you do not press any dial keys within 10 seconds after a voice guidance prompt the unit disconnects your call Remote commands You can press dial keys to access certain answering system functions without waiting for the voice guidance to prompt y...

Page 36: ...te the following L To use the Voice Mail service provided by your service provider telephone company rather than the unit s answering system turn off the answering system page 32 L To use this unit s answering system rather than the Voice Mail service provided by your service provider telephone company please contact your service provider telephone company to deactivate your Voice Mail service If ...

Page 37: ... asking callers to call again later page 33 Message alert You can select whether or not the message indicator on the handset flashes slowly when new messages are recorded The default setting is On Important L If you stored the Voice Mail access number page 38 the message indicator also flashes for newly recorded Voice Mail messages page 39 1 MENU i 3 4 0 2 V Select the desired setting i SAVE i OFF...

Page 38: ... 39 1 MENU i 3 3 1 2 Enter your access number 32 digits max i SAVE i OFF Note L When storing your Voice Mail access number and your mailbox password press PAUSE to add pauses page 14 between the access number and the password as necessary Contact your service provider telephone company for the required pause time Example To erase the Voice Mail access number 1 MENU i 3 3 1 2 Press and hold CLEAR u...

Page 39: ...Follow the pre recorded instructions 3 When finished press OFF Note L If VM is not displayed the Voice Mail access number has not been stored Store the number page 38 L If the handset still indicates there are new messages even after you have listened to all new messages turn it off by pressing and holding OFF until the handset beeps L If your Voice Mail service uses Voice Mail tones and a message...

Page 40: ... calls can be transferred or a conference call with an outside party can be made between 2 handsets Example When handset 1 transfers a call to handset 2 and or establishes a conference call 1 Handset 1 During an outside call press HOLD to put the call on hold 2 Handset 1 V Select the desired unit i CALL L If the paged party does not answer press C to return to the outside call 3 Handset 2 Receiver...

Page 41: ...elephone line cord inside the wall mounting adaptor A Connect the AC adaptor cord and telephone line cord B 3 Insert the hooks on the wall mounting adaptor into holes 1 and 2 on the base unit 4 Adjust the adaptor to hold the base unit then push it in the direction of the arrow until it clicks into place To attach To remove A B Hooks 2 1 1 2 TG64xxC e book Page 41 Monday December 22 2008 4 02 PM ...

Page 42: ...ypes of wall phone plates The distance between 1 and 2 may vary depending on the size of the wall phone plate installed To remove the wall mounting adaptor While pushing down the release levers A remove the adaptor B Charger 1 Drive the screws not supplied into the wall 2 Mount the charger A then slide it down B and to the right C until it is secure 83 mm 31 4 inches or 102 mm 4 inches 83 mm 31 4 ...

Page 43: ... The handset s registration has failed Move the handset and base unit away from all electrical appliances and try again Invalid L There is no handset registered to the base unit matching the handset number you entered L The handset is not registered to the base unit Register the handset page 26 No link Reconnect base AC adaptor L The handset has lost communication with the base unit Move closer to...

Page 44: ... base unit s AC adaptor or telephone line cord is not connected Check the connections L If you are using a splitter to connect the unit remove the splitter and connect the unit to the wall jack directly If the unit operates properly check the splitter L Disconnect the base unit from the telephone line and connect the line to a known working telephone If the working telephone operates properly cont...

Page 45: ...but still flashes or 0 is displayed L Clean the charge contacts and charge again page 10 L It is time to replace the batteries page 9 I fully charged the batteries but the operating time seems to be shorter L Clean the battery ends S T and the charge contacts with a dry cloth and charge again Problem Cause solution _ is displayed L The handset is too far from the base unit Move closer L The base u...

Page 46: ...ectly Change the setting page 13 L The handset is too far from the base unit Move closer and try again I cannot make long distance calls L Make sure that you have long distance service Problem Cause solution Caller information is not displayed L You must subscribe to Call Display service Contact your service provider telephone company for details L If your unit is connected to any additional telep...

Page 47: ...the phone number with another pattern page 30 Time on the unit has shifted L Incorrect time information from incoming Call Display changes the time Set the time adjustment to Manual off page 22 The 2nd caller s information is not displayed during an outside call Visual Call Waiting feature does not function L In order to use Call Display Call Waiting or Visual Call Waiting you must first contact y...

Page 48: ...emote access code store a new remote access code page 34 L Press each key firmly L The answering system is turned off Turn it on page 35 L You are using a rotary pulse telephone Try again using a touch tone phone While recording a greeting message or listening to messages the unit rings and the operation stops L A call is being received Answer the call and try again later Problem Cause solution Li...

Page 49: ...undesired operation of the device Privacy of communications may not be ensured when using this telephone Some cordless telephones operate at frequencies that may cause interference to nearby TVs and VCRs To minimize or prevent such interference the base of the cordless telephone should not be placed near or on top of a TV or VCR If interference is experienced move the cordless telephone further aw...

Page 50: ... original end user purchaser only A purchase receipt or other proof of date of original purchase is required before warranty service is performed THIS EXPRESS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT WILL PANASONIC CANADA INC BE LIABLE FOR ANY SPECIAL INDIRECT OR CONSE...

Page 51: ...ialing mode 13 Direct commands 21 Display Contrast 21 Language 13 E Error messages 43 F Flash 15 22 G Greeting message 33 H Handset Deregistration 27 Locator 40 Registration 26 Hold 15 I Intercom 40 K Key tone 21 L Line mode 22 M Making calls 14 Missed calls 28 Mute 15 N Night mode 24 P Pause 14 Phonebook 17 Power failure 10 R Redialing 14 Ringer tone 21 Rotary pulse service 16 S SP PHONE Speakerp...

Page 52: ...d may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd Panasonic Communications Co Ltd 2008 Serial No Date of purchase found on the bottom of the base unit Name and address of dealer Attach your purchase receipt here 5770 Ambler Drive Mississauga Ontario L4W 2T3 TG64xxC e book Page 52 Monday ...

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