Panasonic KX-TG6021C Operating Instructions Manual Download Page 46 | Manualshive

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Useful Information

46

*1 KX-TG6031/KX-TG6032/KX-TG6033/KX-TG6034/KX-TG6051/KX-TG6052/

KX-TG6053

Troubleshooting

General use

*1 KX-TG6031/KX-TG6032/KX-TG6033/KX-TG6034/KX-TG6051/KX-TG6052/

KX-TG6053

System is busy.

Please try again

later.

L

Other units are in use and the system is busy.
Try again later.

L

Another user is listening to messages. Try again
later.

L

The handset’s registration may have been
cancelled. Re-register the handset (page 42).

Store VM access#

L

You have not stored the Voice Mail access
number. Store the number (page 39).

Problem

Cause/solution

The unit does not work.

L

Make sure the battery is installed correctly and
fully charged (page 11).

L

Check the connections (page 10).

L

Unplug the base unit’s AC adaptor to reset the
unit. Reconnect the adaptor and try again.

L

The handset has not been registered to the
base unit. Register the handset (page 42).

I cannot hear a dial tone.

L

Confirm the telephone line cord is properly
connected (page 10).

L

Disconnect the unit from the telephone line and
connect a known working telephone. If the
working telephone operates properly, contact
our service personnel to have the unit repaired.
If the working telephone does not operate
properly, contact your telephone service
provider.

The indicator on the top
right of the handset flashes
slowly.

L

New messages have been recorded. Listen to
the new messages (page 34).

L

New Voice Mail messages have been recorded.
Listen to the new Voice Mail messages (page
40).

Display message

Cause/solution

TG602X_603X_605XC(e).book Page 46 Tuesday, December 26, 2006 1:55 PM

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Summary of Contents for KX-TG6021C

Page 1: ...ours before initial use Operating Instructions 5 8 GHz Expandable Digital Cordless Phone Model No KX TG6021C with 2 Handsets Model No KX TG6022C with 3 Handsets Model No KX TG6023C 5 8 GHz Expandable Digital Cordless Answering System Model No KX TG6031C Model No KX TG6051C with 2 Handsets Model No KX TG6032C Model No KX TG6052C with 3 Handsets Model No KX TG6033C Model No KX TG6053C 5 8 GHz Digita...

Page 2: ...rogramming Programmable settings 27 Answering System Answering system 33 Turning the answering system on off33 Greeting message 34 Listening to messages using the base unit 34 Listening to messages using the handset 35 Remote operation 36 Answering system settings 37 Voice Mail Service Using Voice Mail service 39 Multi unit Operation Intercom 41 Transferring calls between handsets conference calls...

Page 3: ...rtant LThe suffix C in the following model numbers will be omitted in these instructions KX TG6021C KX TG6022C KX TG6023C KX TG6031C KX TG6032C KX TG6033C KX TG6034C KX TG6051C KX TG6052C KX TG6053C KX TG6021 KX TG6022 KX TG6023 KX TG6031 KX TG6051 KX TG6032 KX TG6052 KX TG6033 KX TG6053 KX TG6034 TG602X_603X_605XC e book Page 3 Tuesday December 26 2006 1 55 PM ...

Page 4: ...rstand page 19 NTalking Call Display 1 This feature allows the handset to announce the displayed caller name or phone number when a call is received page 23 NSlow Talk 2 You can slow down the voice of the person you are talking to making it easier to hear and understand page 20 1 KX TG6051 KX TG6052 KX TG6053 2 KX TG6031 KX TG6032 KX TG6033 KX TG6034 KX TG6051 KX TG6052 KX TG6053 Model no Answerin...

Page 5: ...6031 KX TG6051 KX TG6022 KX TG6032 KX TG6052 KX TG6023 KX TG6033 KX TG6053 KX TG6034 1 AC adaptor for base unit 1 1 1 1 2 Telephone line cord 1 1 1 1 3 Wall mounting adaptor 1 1 1 1 4 Battery 1 2 3 4 5 Handset cover 1 1 2 3 4 6 Charger 1 2 3 7 AC adaptor for charger 1 2 3 1 2 3 4 5 6 7 TG602X_603X_605XC e book Page 5 Tuesday December 26 2006 1 55 PM ...

Page 6: ...ts included and optional can be registered to a single base unit LKX TG6034 An additional handset cannot be registered Handset optional KX TGA601C Accessory item Order number Rechargeable nickel metal hydride Ni MH battery HHR P107 Accessory handset with charger KX TGA601C Headset RP TCA86 RP TCA91 RP TCA92 RP TCA94 or RP TCA95 TG602X_603X_605XC e book Page 6 Tuesday December 26 2006 1 55 PM ...

Page 7: ... electric shock 10 Never push any objects through slots in the product This may result in the risk of fire or electric shock Never spill any liquid on the product 11 To reduce the risk of electric shock do not disassemble the product Take the product to an authorized service centre when service is required Opening or removing covers may expose you to dangerous voltages or other risks Incorrect rea...

Page 8: ...hone line jacks in wet locations unless the jack is specifically designed for wet locations LNever touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface LUse caution when installing or modifying telephone lines LDo not touch the plug with wet hands LThe AC adaptor is used as the main disconnect device Ensure that the AC outlet is in...

Page 9: ...nditions LIf the reception for a base unit location is not satisfactory move the base unit to another location for better reception Environment LKeep the product away from electrical noise generating devices such as fluorescent lamps and motors LThe product should be kept free from excessive smoke dust high temperature and vibration LThe product should not be exposed to direct sunlight LDo not pla...

Page 10: ...ecommend connecting a corded telephone to the same telephone line or to the same telephone line jack using a T adaptor If you subscribe to a DSL service Please attach a noise filter contact your DSL provider to the telephone line between the base unit and the telephone line jack in the event of the following Noise is heard during conversations Call Display features do not function properly Setting...

Page 11: ... you have purchased Please call 1 800 8 BATTERY 1 800 822 8837 for information on how to recycle this battery Battery charge Place the handset on the base unit or charger for 7 hours before initial use LWhile charging Charging is displayed and the charge indicator on the handset lights in amber When the battery is fully charged Charge completed is displayed and the indicator lights in green Base u...

Page 12: ...t is not in use LAfter the handset is fully charged displaying Charge completed it may be left on the base unit or charger without any ill effect on the battery LThe battery level may not be displayed correctly after you replace the battery In this case place the handset on the base unit or charger and let it charge for 7 hours Symbols used in these operating instructions Battery icon Battery leve...

Page 13: ...034 KX TG6051 KX TG6052 KX TG6053 A Speaker B GREETING REC Recording C GREETING CHECK D ANSWER ON ANSWER ON indicator E VOLUME F SKIP G MESSAGE MESSAGE indicator H ERASE I STOP J LOCATOR INTERCOM K MIC Microphone L IN USE indicator M REPEAT N Charge contacts A B C A B C D H E F G I J K M N L TG602X_603X_605XC e book Page 13 Tuesday December 26 2006 1 55 PM ...

Page 14: ...hrough menus and to select items shown on the display by pressing V or Adjusting audio volume Press or V repeatedly while talking Using the soft keys The handset features 2 soft keys By pressing a soft key you can select the feature shown directly above it on the display Display Handset display items A L M N Q O P B B C D E F G H I J K R Displayed item Meaning J Voice enhancer is on 5 Battery leve...

Page 15: ...al service Pulse For rotary pulse dial service 1 MENU i 0 5 1 2 V Select the desired setting 3 Save i OFF Date and time Set the correct date and time To use the available alarm function page 32 When you play back a message from the answering system page 34 the unit announces the day and time it was recorded KX TG6031 KX TG6032 KX TG6033 KX TG6034 KX TG6051 KX TG6052 KX TG6053 1 MENU i 4 1 2 Enter ...

Page 16: ...6 or V to move the cursor then make the correction LThe date and time may be incorrect after a power failure In this case set the date and time again TG602X_603X_605XC e book Page 16 Tuesday December 26 2006 1 55 PM ...

Page 17: ...l using the redial list The last 5 phone numbers dialed are stored in the redial list each 48 digits max 1 REDIAL 2 V Select the desired phone number 3 C Erasing a number in the redial list 1 REDIAL 2 V Select the desired phone number 3 Erase i Yes i OFF PAUSE button for PBX long distance service users A pause is sometimes required when making calls using a PBX or long distance service When storin...

Page 18: ...feature allows you to put an outside call on hold Press HOLD 2 times during an outside call LTo release the hold press C LAnother handset user can take the call by pressing C Note LIf another phone is connected to the same line page 10 you can also take the call by lifting its handset LIf a call is kept on hold for more than 6 minutes an alarm tone starts to sound and the ringer indicator flashes ...

Page 19: ...re is turned on automatically when necessary You can also turn this feature on or off manually 1 Press MENU during an outside call 2 V Select Booster on or Booster off i Select Note LWhen this feature is turned on BOOST flashes LWhen this feature is turned off manually during a call it does not turn on automatically during the same call LWhile this feature is turned on the battery operating time i...

Page 20: ...tercom call with the base unit or another unit starts to use the answering system L Slow is a soft key visible on the handset display during a call LThis feature turns off after you hang up the call LThe speed may become close to normal when the handset receives constant incoming audio for a period of time Call share This feature allows the handset to join an existing outside call To join the conv...

Page 21: ...d hold Clear to erase all characters or numbers Finding and calling a phonebook item Searching for a name alphabetically by scrolling through all items 1 Phonebook i Search 2 V Select the desired item 3 Press C to dial the phone number Searching for a name by initial 1 Phonebook i Search 2 Press the dial key 0 9 or that corresponds to the first letter you are searching for see the character table ...

Page 22: ...book i Select 3 Find the desired item page 21 i Call Note LWhen storing a calling card access number and your PIN in the phonebook as one phonebook item press PAUSE to add pauses after the number and PIN as necessary page 17 LIf you have rotary pulse service you need to press before pressing MENU in step 1 to change the dialing mode temporarily to tone Copying handset phonebook items You can copy ...

Page 23: ...phone number stored in the phonebook the stored name from the phonebook is displayed and logged in the caller list Talking Call Display This feature lets you know who is calling without looking at the display When a call comes in the handset and base unit announce the caller s name or phone number displayed on the handset following every ring To use this feature you must subscribe to Call Display ...

Page 24: ...Select Light up ID i Select 3 V Select the desired setting 4 Save i OFF Visual Call Waiting service If you subscribe to both Call Display and Visual Call Waiting services the 2nd caller s information is displayed after you hear a Call Waiting tone page 19 Please contact your telephone service provider for details and availability of this service in your area For Call Waiting Deluxe service users T...

Page 25: ...aller will hear the prerecorded busy message played by your telephone service provider for example We are not available now and will then be disconnected Forward Forwards the waiting call to the Voice Mail service provided by your telephone service provider You must subscribe to Voice Mail service to use this function Drop Disconnects drops the current call and answers the waiting call Conference ...

Page 26: ...de 1 View CID 2 V Select the desired item i Select 3 Press Edit repeatedly until the phone number is shown in the desired format 1 1 Area code Local phone number Example 2 Local phone number Example 3 Area code Local phone number Example 4 C Note LThe number edited in step 3 will not be saved in the caller list Storing caller information into the phonebook 1 View CID 2 V Select the desired item i ...

Page 27: ...the desired menu i Select LIf there is a sub menu s press V or to select the desired item i Select 3 Press V or to select the desired setting i Save LThis step may vary depending on the feature being programmed 4 OFF Main menu Sub menu 1 Sub menu 2 Page Message play KX TG6031 KX TG6032 KX TG6033 KX TG6034 KX TG6051 KX TG6052 KX TG6053 35 V M access 40 Alarm 32 Ringer setting Ringer volume Ringer t...

Page 28: ...tect 1 39 Message alert 38 40 LCD contrast Key tone Auto talk 18 Set tel line Set dial mode 1 15 Set flash time 1 18 Set line mode 1 C WTG options 1 24 Set base unit KX TG6031 KX TG6032 KX TG6033 KX TG6034 KX TG6051 KX TG6052 KX TG6053 Ringer tone 1 Talking CallerID 1 KX TG6051 KX TG6052 KX TG6053 23 Registration HS registration 42 Deregistration 42 Change language Display 15 Main menu Sub menu 1 ...

Page 29: ...e a mistake or enter the wrong code press OFF then start again from step 1 Initial setting Change language Voice prompt 1 KX TG6031 KX TG6032 KX TG6033 KX TG6034 KX TG6051 KX TG6052 KX TG6053 15 Feature Feature code Setting code System setting 1 Page Alarm 8 1 Once 0 Off 32 Auto talk 2 0 3 1 On 0 Off 18 Copy phonebook 1 item 1 22 Copy phonebook all items 2 22 C WTG options Call Waiting options 0 5...

Page 30: ...e 0 5 1 1 Pulse 2 Tone r 15 Set flash time 5 0 5 2 1 700ms 2 600ms 3 400ms 4 300ms 5 250ms 6 110ms 7 100ms 8 90ms r 18 Set line mode 6 0 5 3 1 A 2 B r Store VM access 0 7 1 r 39 Time adjustment 7 Call Display subscribers only 4 2 1 Caller ID auto 0 Manual r V M access 3 40 VM tone detect 0 7 2 1 On 0 Off r 39 Voice enhancer 5 1 On 0 Off 19 Feature Feature code Setting code System setting 1 Page Ch...

Page 31: ...upplier if necessary 6 Generally the line mode setting should not be adjusted If Line in use is not displayed when another phone connected to the same line is in use you need to change the line mode to A 7 This feature allows the unit to automatically adjust the date and time setting when caller information is received To use this feature set the date and time first 8 KX TG6051 KX TG6052 KX TG6053...

Page 32: ...fferent ringer tone from outside call 5 OFF Note LTo stop the alarm press any dial key or place the handset on the base unit or charger LWhen the handset is in use the alarm will not sound until the handset is in standby mode Customer support The handset can display the Internet address where you can download the operating instructions or get further information for this product using your compute...

Page 33: ...orded greeting message asking callers to call again later If you recorded your own greeting message the same message is still announced to callers even though their messages are not recorded Turning the answering system on off Press ANSWER ON to turn on off the answering system LWhen the answering system is turned on the ANSWER ON indicator lights LWhen the answering system is turned off the ANSWE...

Page 34: ...es Playing back the greeting message Press GREETING CHECK Erasing your greeting message Press GREETING CHECK and then press ERASE while your greeting message is playing Listening to messages using the base unit When new messages have been recorded the MESSAGE indicator on the base unit flashes Press MESSAGE LThe base unit plays new messages LWhen you have no new messages the base unit plays back a...

Page 35: ...ived for the call you can call the caller back while listening to the message 1 Press Select during playback LTo edit the number before calling back press Edit repeatedly to select the desired format page 26 2 Call Operating the answering system You can also operate the answering system by pressing dial keys on the handset during playback 1 If pressed within the first 5 seconds of a message the pr...

Page 36: ... available operations Operations are presented by voice guidance in the following order Play back all messages Play back new messages Record a message Erase all messages Note LIf you do not press any dial keys within 10 seconds after a voice guidance prompt the unit disconnects your call Remote commands You can press dial keys to access certain answering system functions without waiting for the vo...

Page 37: ... time You can then hang up without being charged for the call 1 MENU i 0 6 1 2 V Select the desired setting 3 Save i OFF For Voice Mail service subscribers If you subscribe to a flat rate service package that includes Call Display Call Waiting Voice Mail and unlimited local regional long distance calls please note the following LTo use the Voice Mail service provided by your telephone service prov...

Page 38: ...ect whether or not the message indicator on the handset flashes slowly when new messages are recorded The default setting is Off Important LIf there are new Voice Mail messages present page 39 the message indicator also flashes slowly 1 MENU i 0 2 V Select the desired setting 3 Save i OFF Note LWhile message alert is on battery operating time is shortened page 12 TG602X_603X_605XC e book Page 38 T...

Page 39: ...mber and the password as necessary Consult your telephone service provider for the required pause time Example To erase the Voice Mail access number Repeat step 1 then press and hold Clear until all digits are erased Press Save then press OFF Voice Mail VM tone detection Your telephone service provider sends special signals sometimes called Voice Mail tones or stutter tones to the unit to let you ...

Page 40: ... your Voice Mail service uses Voice Mail tones and the message is over 3 minutes long the handset may not indicate new messages LIf your Voice Mail service uses Voice Mail tones the tones are heard from any phone connected to the same line If you want to use another phone to listen to Voice Mail messages you have to dial your access number manually Message alert You can select whether or not the m...

Page 41: ...inute LTo stop paging press INTERCOM 2 When you finish talking press INTERCOM Answering an intercom call 1 Press C or s to answer the page 2 When you finish talking press OFF KX TG6031 KX TG6032 KX TG6033 KX TG6034 KX TG6051 KX TG6052 KX TG6053 1 Press INTERCOM to answer the page 2 When you finish talking press INTERCOM Note LWhen the ringer volume is set to off the handset or the base unit rings ...

Page 42: ...fter the paging party disconnects you can talk to the outside caller Registering a handset The included handset and base unit are preregistered If for some reason the handset is not registered to the base unit register the handset 1 Handset MENU i 0 0 1 2 Base unit KX TG6021 KX TG6022 KX TG6023 Press and hold LOCATOR until the IN USE indicator flashes KX TG6031 KX TG6032 KX TG6033 KX TG6034 KX TG6...

Page 43: ...s into the round openings on the adaptor for pin 2 use round cut out at the bottom of the adaptor if you are using the 4 inches phone plate then sliding the unit down to secure it Connect the AC adaptor to power outlet page 10 LThere are two common types of wall phone plates The distance between 1 and 2 may vary depending on the size of the wall phone plate installed 2 1 2 1 A B 83 mm 3 1 4 inches...

Page 44: ...nic headset noted on page 6 LHeadset shown is RP TCA86 Switching a call between the headset and handset speakerphone To switch to the handset speakerphone press s To return to the headset press C Lanyard strap eyelet If you have a lanyard strap not included you can hang your handset from your neck or wrist Thread it through the eyelet as shown and pull to tighten it Available model KX TG6022 KX TG...

Page 45: ...r Have the other handset user re send the items to you page 22 Incomplete Phonebook full LThe destination handset s phonebook memory is full Erase unnecessary items from the destination handset s phonebook page 22 Invalid LThere is no handset registered to the base unit matching the extension number you entered No items stored LYour phonebook or redial list is empty No link to base Move closer to ...

Page 46: ...ions page 10 LUnplug the base unit s AC adaptor to reset the unit Reconnect the adaptor and try again LThe handset has not been registered to the base unit Register the handset page 42 I cannot hear a dial tone LConfirm the telephone line cord is properly connected page 10 LDisconnect the unit from the telephone line and connect a known working telephone If the working telephone operates properly ...

Page 47: ...wer the call and start again after hanging up Problem Cause solution I fully charged the battery but 7 continues to flash or 8 is displayed LClean the charge contacts and charge again page 12 LThe battery may need to be replaced with a new one page 11 The handset display is blank LConfirm that the battery is properly installed LFully charge the battery page 11 While charging the charge indicator d...

Page 48: ...e base unit does not ring 1 LThe ringer volume is turned off Adjust it page 18 I cannot make a call LThe dialing mode may be set incorrectly Change the setting page 15 LAnother handset is in use Try again later I cannot have a conversation using the headset LMake sure that an optional headset is connected properly page 44 LIf SP phone is displayed on the handset press C to switch to the headset I ...

Page 49: ...ipment may be interfering with this unit Disconnect the other equipment and try again LThe caller requested not to send caller information page 23 LGenerally caller information is displayed from the 2nd ring The handset or base unit does not announce the displayed caller names or phone numbers 1 LThe handset or base unit s ringer volume is turned off Adjust it page 18 30 LThe Talking Call Display ...

Page 50: ...l Call Waiting services Problem Cause solution I cannot listen to messages from a remote location LA touch tone phone is required for remote operation LEnter the remote code correctly page 37 LThe answering system is off Turn it on page 36 The unit does not record new messages LThe answering system is off Turn it on page 33 36 LThe message memory is full Erase unnecessary messages page 34 35 LIf y...

Page 51: ...ction that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate NOTICE The Ringer E...

Page 52: ...sure requirements the base unit must be installed and operated 20 cm 8 inches or more between product and all person s body excluding extremities of hands wrist and feet L This product may not be collocated or operated in conjunction with any other antenna or transmitter L For body worn operation the handset must be used only with a non metallic accessory Use of other accessories may not ensure co...

Page 53: ... inches 4 23 32 inches 5 21 32 inches Mass Weight Approx 220 g 0 49 lb 1 Approx 270 g 0 60 lb 2 Power consumption Standby Approx 1 3 W Maximum Approx 4 1 W 1 Maximum Approx 4 5 W 2 Power output 200 mW max Power supply AC adaptor 120 V AC 60 Hz Dimensions Approx height 156 mm width 48 mm depth 33 mm 6 1 8 inches 1 7 8 inches 1 5 16 inches Mass Weight Approx 155 g 0 34 lb Power output 200 mW max Pow...

Page 54: ...er only A purchase receipt or other proof of date of original purchase is required before warranty service is performed THIS EXPRESS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT WILL PANASONIC CANADA INC BE LIABLE FOR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES In certai...

Page 55: ... 24 Line mode 30 M Making calls 17 Memory capacity message recording 33 Message alert 38 40 Missed calls 23 Mute 18 N Navigator key 14 P Pause 17 Phonebook 21 Phonebook copy 22 Power failure 10 Pulse service 19 R Recording time 38 Redial list 17 Registration 42 Remote code 37 Remote operation 36 Ring colour 30 Ring count 37 Ringer ID 24 Ringer off 18 30 Ringer tone 30 31 Rotary service 19 S Slow T...

Page 56: ...munications Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd 2007 Panasonic Communications Co Ltd All Rights Reserved Serial No Date of purchase found on the bottom of the base unit Name and address of dealer Printed in U S A PQQX15814ZA AK DA1206PF0 TG602X_603X_605XC e book Pa...

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