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1.9 Utilising the Call Centre

144

User Manual

1.9.2

Monitoring and Controlling the Call Status of an Incoming
Call Distribution Group (Incoming Call Distribution Group
Monitor)

–

Monitoring the Status of Waiting Calls

–

Monitoring and Changing the Log-in/Log-out Status of Extensions

The extension assigned as a Supervisor extension can monitor and control the status of other extensions
in an incoming call distribution group. It should have a PT with 6-line display. The display and DSS buttons
show as follows:

Monitoring the Status of Waiting Calls

The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If an incoming
call distribution group has an overflowed call, the display shows the status automatically.
The following information is displayed.

<Queuing Monitor>

•

The current date/time

•

The ICD Group extension number/name

•

The number of waiting calls

•

The longest waiting time

<Call Log History>

•

The date/time when cleared at last time

•

The total number of received calls

•

The number of overflowed calls

•

The number of unanswered calls

•

The average waiting time of queuing calls

<Display>

Date/Time &

extension no.

<DSS>

Busy Status Monitor

Initial Display

<Display>

Queuing Monitor

<DSS>

Busy Status Monitor

Monitoring the

Call Status

<Display>

Call Log History

<DSS>

Busy Status Monitor

<Display>

Queuing Monitor

<DSS>

Log-in/Log-out Monitor

Monitoring the Call Status

and Log-in/Log-out Status

"

SPRVS

"

"

EXIT

"

"

EXIT

"

"

LOG

"

"

EXIT

"

739

ICD Group: Incoming Call Distribution Group

ICD Group

extension

no.

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Summary of Contents for KX-TDE200NZ

Page 1: ...anasonic Pure IP PBX Please read this manual carefully before using this product and save this manual for future use KX TDE100 KX TDE200 PMMPR Software File Version 1 0000 or later KX TDE100 Model KX TDE200 Pure IP PBX User Manual ...

Page 2: ...ocol IP and access PBX features without a wired IP Proprietary Telephone This PBX supports the use of cellular phones with the PBX Cellular phones can make and receive calls as if they were registered extensions Cellular Phone Features This PBX optionally supports a Portable Station PS system PSs can be used in the PBX with other wired telephones Wireless System If you are using a certain Panasoni...

Page 3: ...V200 Report Sample Incoming Calls Jack 5 Nick 5 John 7 This application allows you to use your computer to access PBX features providing advanced call handling capabilities to ensure that each call is handled efficiently Computer Client Computer Client Computer PA Server Phone Assistant PA This PBX offers a built in Call Centre feature called Incoming Call Distribution ICD Group Incoming calls to ...

Page 4: ... can access commonly used PBX functions with proprietary telephones PTs single line telephones SLTs portable stations PSs and DSS Consoles For detailed information about each feature or setting consult your dealer In this manual several kinds of PTs appear as follows IP Proprietary Telephone IP PT Digital Proprietary Telephone DPT Analogue Proprietary Telephone APT Proprietary Telephone with a Dis...

Page 5: ... displayed at the top left of each operation c The operations for Call Forwarding FWD Do Not Disturb DND Personal Speed Dialling using the feature number are not available However it is possible to enable these features at SIP Extensions if set through system programming d The tones listed in 4 3 1 What is This Tone are not available for SIP Extension users Tones or the tone types may vary dependi...

Page 6: ...TO APPLICABLE REGULATIONS TO PREVENT POSSIBLE FIRE OR ELECTRIC SHOCK DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE TO PROTECT THIS UNIT FROM STATIC ELECTRICITY DO NOT TOUCH ANY EXTERNAL CONNECTORS OF THE UNIT Safety Instructions When using your telephone equ...

Page 7: ...48 kbit s digital structured leased lines D2048S Panasonic Communications Co Ltd Panasonic Communications Company U K Ltd declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio Telecommunications Terminal Equipment R TTE Directive 1999 5 EC Declarations of Conformity for the relevant Panasonic products described in this manual are avail...

Page 8: ... connected to Contact your telephone company If all SLTs operate properly there may be a problem with your PBX Do not reconnect the PBX to the outside lines until it has been serviced by an authorised Panasonic Factory Service Centre Never attempt to insert wires pins etc into the vents or holes of this unit Wipe the unit with a soft cloth Do not clean the unit with abrasive powders or with chemic...

Page 9: ...s equipment shall not be set to make automatic calls to the Telecom 111 Emergency Service The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance t...

Page 10: ... The serial number of this product can be found on the label affixed to the unit You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft MODEL NO SERIAL NO DATE OF PURCHASE NAME OF DEALER DEALER S ADDRESS DEALER S TEL NO ...

Page 11: ...4 2 Holding a Call 67 1 4 3 Talking to Two Parties Alternately Call Splitting 72 1 4 4 Answering Call Waiting 74 1 4 5 Multiple Party Conversation 78 1 4 6 Mute 87 1 4 7 Letting Other People Listen to the Conversation Off hook Monitor 88 1 4 8 Using the Headset Headset Operation 89 1 5 Using a PDN SDN Button 91 1 5 1 Primary Directory Number PDN Secondary Directory Number SDN Extension 91 1 6 Befo...

Page 12: ...ernal Relay is Connected 150 1 10 3 If an External Sensor is Connected 151 1 10 4 If a Host PBX is Connected 152 1 10 5 If a Voice Processing System is Connected 153 1 11 Administrative Features 159 1 11 1 Using the Telephones in a Hotel type Environment Hospitality Features 159 1 11 2 Recording Information Using Preprogrammed Messages Printing Message 165 1 12 Exchanging the Settings between Exte...

Page 13: ...sing Your System System Programming 215 3 3 1 Programming Information 215 3 3 2 System Programming 218 4 Appendix 223 4 1 Troubleshooting 224 4 1 1 Troubleshooting 224 4 2 Feature Number Table 227 4 2 1 Feature Number Table 227 4 3 What is This Tone 238 4 3 1 What is This Tone 238 Index 243 ...

Page 14: ...14 User Manual ...

Page 15: ...User Manual 15 Section 1 Operation This chapter shows you step by step how to use each feature Read this chapter to become familiar with the many useful features of this PBX ...

Page 16: ... a large display telephone e g KX NT346 or KX T7636 you can follow the displayed messages to use the features If your telephone does not have feature buttons and or a display you may operate the PBX by entering a feature number instead Follow the operation for your type of telephone If you use a Console you can use the buttons on the Console as the buttons on the connected proprietary telephone Re...

Page 17: ... This refers to the display of a Panasonic proprietary telephone If your telephone is not a Panasonic display proprietary telephone the message will not be displayed If you use a Panasonic display proprietary telephone the display helps you confirm the settings Some proprietary telephones also give you easy access to features A message is displayed depending on the feature By pressing the correspo...

Page 18: ...e contrast or the volume level and the items will change as follows Examples The displays and the illustrations shown as examples are from a telephone connected to the KX TDE200 Restrictions Some features may be restricted at your extension depending on system programming and the type of telephone being used Navigator Key Jog Dial Volume Key Up Level increases Down Level decreases Right Left ENTER...

Page 19: ...lift the handset Press TALK button Press the Call button on the Doorphone On hook One of the following Hang up Press the SP PHONE button Press the MONITOR button Press CANCEL button Press the hookswitch lightly Press the corresponding feature button on the proprietary telephone Talk Enter the required number Example Enter the account code You will hear a busy confirmation dial ring or ringback ton...

Page 20: ...uttons described below For a PS user refer to Operating Instructions for PS These buttons make operations simple The illustrations may differ from the buttons on your telephone Buttons on the PT Flexible Buttons Used to make or receive an outside call CO button or as a feature button Button assignment is required Refer to Customised Buttons for details SP PHONE Used for hands free operation SP PHO...

Page 21: ...d to insert a pause when storing a telephone number This button also functions as the PROGRAM button when there is no PROGRAM button on your telephone REDIAL Used to redial the last dialled number MESSAGE Used to leave a message waiting indication or call back the party who left the message waiting indication AUTO DIAL STORE PAUSE REDIAL MESSAGE ...

Page 22: ...s Used to select the item displayed on the bottom of the display MONITOR Used for hands free dialling You can monitor the party s voice in hands free mode AUTO ANS Auto Answer MUTE Used to receive an incoming call in hands free mode or mute the microphone during a conversation INTERCOM INT MONITOR AUTO ANS MUTE ...

Page 23: ...other party HOLD Used to place a call on hold FLASH RECALL Used to disconnect the current call and make another call without hanging up This button also functions as a CANCEL button while on hook CONF Conference Used to establish a multiple party conversation TRANSFER HOLD FLASH RECALL CONF ...

Page 24: ... be used for hands free conversations It also mutes the handset microphone during a conversation Call Forwarding FWD Do Not Disturb DND Used to perform Call Forwarding FWD or Do Not Disturb DND PROGRAM Used to enter and exit the Programming mode ANSWER Used to answer an incoming call VOICE CALL MUTE FWD DND PROGRAM PROG ANSWER ...

Page 25: ...on and used to access the stored feature Mostly used as a One touch Dialling button Only the F and number may be shown on some telephones MODE Used to shift the display to access various features SELECT Used to select the displayed item or to call the displayed phone number SHIFT Used to access the second level of Soft button features ENTER Used to confirm the selected item CANCEL Used to cancel t...

Page 26: ...xtension Used to have a Message button for another extension Call Forwarding FWD Do Not Disturb DND Both calls Used to forward all calls to a specified destination or refuse FWD DND Outside calls Used to forward outside calls to a specified destination or refuse FWD DND Intercom calls Used to forward intercom calls to a specified destination or refuse Group FWD Both calls Used to forward all the c...

Page 27: ...ices ISDN Hold Used to transfer a call using telephone company Headset Used to talk using the headset Time Service Switching Mode Automatic Manual Used to switch the time service mode Automatic or Manual Two way Record Used to record a conversation into your own mailbox Two way Transfer Used to record a conversation into the mailbox of a specific extension One touch Two way Transfer Used to record...

Page 28: ...omising the Buttons Create or edit a Direct Station Selection DSS button PT and SLT PT SLT PS SIP Extn Off hook Talk Dial extension number or press DSS OR extension no DSS Feature title Operation steps The description of the icons are explained on Icon Descriptions Conditions Hints Programming References The related or required programming is noted To call using a directory refer to 1 13 2 Using t...

Page 29: ...rinter Router Telephone Company Pure IP PBX Computer Cell Station Portable Station Wireless Phone Fax Machine Computer USB Analogue Proprietary Telephone Digital Proprietary Telephone ISDN Telephone Amplifier Computer Server Computer Single Line Telephone Private IP Network DSS Console DSS Console KX TDE100 KX TDE200 IP Proprietary Telephone SIP Session Initiation Protocol Extension IP Softphone K...

Page 30: ... refer to 1 5 1 Primary Directory Number PDN Secondary Directory Number SDN Extension To call using a directory refer to 1 13 2 Using the Directories For quick operation If you are an operator or dial some extensions frequently DSS buttons are useful Hands free Operation You can make an intercom call and have a conversation in hands free mode using the SP PHONE button Customising Your Phone 3 1 2 ...

Page 31: ...he specified outside line group automatically Outside Line Group Access The operator call number default varies depending on country area The automatic line access number default varies depending on country area PT SLT PS SIP Extn Off hook Enter 9 or 0 OR 0 9 PT SLT PS SIP Extn Off hook Talk Dial outside phone number Press L CO or enter automatic line access number OR 0 9 L CO outside phone no PT ...

Page 32: ...l to another party without going on hook press the FLASH RECALL button It will re access the outside line and provide external dial tone Pressing the Terminate button will provide intercom dial tone You can dial the new phone number without going on off hook Hands free Operation You can make an outside call and have a conversation in hands free mode using the SP PHONE button Customising Your Phone...

Page 33: ...after customising an NDSS button go off hook press the NDSS button and go on hook The NDSS button light will show the current status as follows Off The extension is idle Red on The extension is busy Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Network Direct Station Selection NDSS button PT and SLT PT PS Off hook Press NDSS Talk NDSS PT SLT PS SIP Extn Enter Off hook accou...

Page 34: ...codes may use the digits 0 through 9 Depending on the settings of your PBX you may be required to enter an account code to make an outside call If you enter the wrong code press the key and re enter the account code For your convenience you can store the code with the phone number in the memory e g Speed Dialling Customising Your Phone 3 1 3 Customising the Buttons Create or edit an Account button...

Page 35: ... can store up to 100 numbers at your extension for your personal use This feature is also known as Station Speed Dialling To store a phone number You can store a phone number into the flexible button for one touch operation Customising Your Phone 3 1 3 Customising the Buttons Create or edit a One touch Dialling button store the desired phone number or feature number Press One touch Dialling Off ho...

Page 36: ...speed dialling numbers that are stored in the PBX through system programming To call using a directory refer to 1 13 2 Using the Directories To call using a directory refer to 1 13 2 Using the Directories PT SLT SIP Extn Enter Dial personal speed dialling number 2 digits personal speed dialling no Off hook Press AUTO DIAL or enter OR AUTO DIAL STORE PT SLT PS SIP Extn Off hook Dial system speed di...

Page 37: ...om line as the seized line when going off hook Preferred Line Assignment Outgoing It is possible to increase the delay before Hot Line is activated through system programming This can be useful if you require more time after going off hook to dial another telephone number or extension number PT SLT PS Enter On hook Off hook Enter desired phone number max 32 digits desired phone no Enter outside li...

Page 38: ...ing Customising Your Phone 3 1 2 Settings on the Programming Mode Preferred Line Assignment Outgoing Select the seized line when going off hook This is a useful feature for hotels For example to dial Room Service dial the digit 3 not the full extension number Off hook Dial quick dialling number max 8 digits PT and SLT quick dialling no PT SLT PS SIP Extn ...

Page 39: ...y tone again press REDIAL to retry Automatic Redial To redial automatically press the SP PHONE button and then the REDIAL button or press the REDIAL button directly It will keep trying the busy number until the called party answers or until a specified timeout You can perform other tasks during dialling To cancel press the FLASH RECALL button Some outside lines may not support this feature This fe...

Page 40: ... Call DND Override Reserving a Busy Line Automatic Callback Busy You can set the telephone to receive callback ringing when a dialled extension becomes idle when your desired outside line that is in use by another extension becomes idle You cannot set Automatic Callback Busy for a busy party outside of the PBX When you answer the callback ringing For an outside call The line is seized For an inter...

Page 41: ...llback ringing when a busy called party on an ISDN line becomes free When you answer the callback ringing the called party s telephone number is automatically dialled If you do not answer the callback ringing within 10 seconds this feature will be cancelled Off hook PT SLT PS Talk Dial outside phone number outside phone no While hearing a callback ringing Off hook PT SLT PS On hook 4 6 Enter 46 C ...

Page 42: ...ou may be able to talk to the other party using the speaker and the microphone Off hook Call Announcement OHCA or you can send a call announcement through the handset Whisper OHCA if they are having another conversation using the handset Refer to 1 8 3 Receiving Call Waiting Call Waiting Off hook Call Announcement OHCA Whisper OHCA Depending on system programming and the called extension s setting...

Page 43: ...tton light or Message Ringer Lamp lets you know that a call has been received If you receive notification you can call the caller back by a simple operation When making a call to SIP Extensions you cannot leave a message waiting notification If you perform the operation to leave a message waiting notification to a SIP Extension you will hear a reorder tone PT SLT PS Press MESSAGE or enter 4 On hoo...

Page 44: ...ne or more Message for Another Extension buttons These buttons can accept the message waiting notification of other extensions or various incoming call distribution groups In other words you can monitor the message waiting notifications of other telephones A single line telephone extension user will receive a special dial tone as message waiting notification when going off hook The message waiting...

Page 45: ...t a Message button or Message for Another Extension button Enter 3 3 PT SLT PS Talk C Tone During a conversation C Tone Talk A three party conversation is now established Parties in the conversation Party joining the call Off hook B Tone Dial extension number PDN or SDN extension no OR SDN PDN OR Off hook Press red CO PDN or SDN Enter 3 PT PS Talk 3 B Tone C Tone Parties in the conversation Party ...

Page 46: ...y conversation with an outside party and let the two other parties talk by simply going on hook Executive Busy Override is not available when making a call to a SIP Extension You can also deny others the possibility of joining your conversation Default Allow Refer to 1 8 7 Preventing Other People from Joining Your Conversation Executive Busy Override Deny Talk to the other party During a conversat...

Page 47: ...ser Manual 47 To an Extension Refusing the Call DND Override The preprogrammed extension can call someone who has set the DND feature Enter 1 PT SLT PS Talk R B Tone 1 extension no Dial extension number DND Tone Off hook ...

Page 48: ... your telephone company Customising Your Phone 3 1 3 Customising the Buttons Create or edit an ISDN Service button Off hook On hook PT PS Press ISDN service Or press ISDN service and then enter service code and then press ISDN service again outside line Seize outside line If all required digits are stored Requires to dial additional digits service code OR ISDN Service ISDN Service ISDN Service ...

Page 49: ...ring tone Voice calling You can talk to the other party immediately after confirmation tone Voice calling from a SIP Extension is not available If the called party uses a SIP Extension single line telephone SLT or portable station PS Voice calling is not available This feature is not available when the called party s telephone is in the Voice Call Deny mode Customising Your Phone 3 1 2 Settings on...

Page 50: ...fication Code Entry Off hook PT SLT PS SIP Extn 7 4 Enter 47 extension PIN extension no your extension no extension no desired phone no Dial your extension number Enter extension PIN max 10 digits If a wrong extension PIN is entered you hear an alarm tone Dial desired phone number Seize outside line before entering outside phone number C Tone D Tone PIN Personal Identification Number Off hook PT S...

Page 51: ... with your password depending on the security mode Dial DISA phone number DISA phone no From Outside Telephone In No Security Mode Trunk Security Mode Off hook Dial DISA phone number Enter extension PIN or verification code PIN max 10 digits DISA phone no In All Security Mode Off hook 7 4 Enter 47 Dial your extension number or enter and then verification code your extension no verification code OR...

Page 52: ...side line before dialling outside phone number Dial outside phone number outside phone no R B Tone DISA message R B Tone DISA message Dial DISA phone number Dial your extension number or enter and then verification code Enter extension PIN or verification code PIN max 10 digits extension PIN OR C Tone D Tone DISA phone no PIN Personal Identification Number your extension no verification code OR ve...

Page 53: ... DISA security Trunk Security or All Security b Keeping your passwords verification code PIN extension PIN secret c Selecting complex random PINs that cannot be easily guessed d Changing PINs regularly Time limit Both parties will hear an alarm tone fifteen seconds before the specified time limit To extend press any dial button except If Built in Automated Attendant service is set you can access t...

Page 54: ...xtension PIN extension no your extension no extension no desired feature no Dial your extension number Enter extension PIN max 10 digits If a wrong extension PIN is entered you hear an alarm tone Dial desired feature number 7 4 C Tone D Tone PIN Personal Identification Number Off hook Enter 47 Dial your extension number Enter extension PIN max 10 digits If a wrong extension PIN is entered you hear...

Page 55: ...ook Alternate Receiving Ring Voice Select the alerting method either ring or the other party s voice 3 1 3 Customising the Buttons Create or edit an Incoming Call Distribution Group ICD Group Primary Directory Number PDN or Secondary Directory Number SDN button Talk Off hook Select one of the following methods Lift the handset to receive the preferred line Default Ringing line is selected Press th...

Page 56: ...rives you will hear the caller talking without the phone ringing When an outside call arrives you will hear the caller talking after a preprogrammed number of rings Hands free Answerback for outside calls requires system programming The AUTO ANS button light shows the current status as follows Off Not set Red on Set PS users Refer to Operating Instructions for PS Press AUTO ANS While on hook PT AU...

Page 57: ...oup Call Pickup Picks up a call within your group Directed Call Pickup Picks up a specified extension s call Denying Other People the Possibility of Picking Up Your Calls Call Pickup Deny You can deny or allow other people to pick up your calls If you receive a call waiting tone you can ask a third party to pick up your second call with Directed Call Pickup PT SLT PS Off hook Press flashing DSS En...

Page 58: ...an be notified of incoming outside calls through an external speaker These calls can be answered from any extension Through an external speaker You can also receive a paging announcement via a speaker with this operation Off hook Dial speaker number 1 digit speaker no PT SLT PS Talk While hearing a tone Enter 42 2 4 C Tone ...

Page 59: ...er all incoming calls With the RELEASE button you can disconnect the line during or after a conversation or complete transferring a call Press ANSWER Talk PT ANSWER PT During a conversation Press DSS or dial desired phone number The called party answers Seize outside line before dialling outside phone number OR DSS desired phone no Press TRANSFER TRANSFER Press RELEASE RELEASE Press ANSWER Talk PT...

Page 60: ...on Customising Your Phone 3 1 3 Customising the Buttons Create or edit an Answer button or a Release button Press DSS PT During a conversation Press RELEASE The called party answers The other party is placed on hold and the destination extension is called immediately DSS RELEASE Press RELEASE PT During a conversation RELEASE ...

Page 61: ...nversation or after the calling party hangs up You will receive the information on the malicious call later on To request MCID Availability of this feature depends on the ISDN service of your telephone company Talk or on hook During a conversation or when hearing a reorder tone after the calling party hangs up PT SLT PS Enter 7 3 Press TRANSFER or Recall hookswitch OR 7 3 OR OR TRANSFER C Tone ...

Page 62: ...red within a specified time it will ring at a preprogrammed extension if set or at your extension again If you are off hook at that time you will hear an alarm tone If an outside call is not answered within a specified time it is automatically disconnected For users of SIP Extensions Even if your telephone has a TRANSFER button you cannot use it to transfer calls Please make sure to use the HOLD b...

Page 63: ...phone it is possible to transfer the call to an extension in the PBX by pressing desired extension number if enabled through system programming For the transfer operation using an SDN button refer to 1 5 1 Primary Directory Number PDN Secondary Directory Number SDN Extension Dial extension number On hook Talk During a conversation SLT Press Recall hookswitch extension no OR C Tone This step can be...

Page 64: ... with an extension On hook Talk Seize outside line During a conversation PT PS Press TRANSFER Dial outside phone number outside line outside phone no OR TRANSFER C Tone On hook Talk Seize outside line During a conversation SLT Press Recall hookswitch Dial outside phone number outside line outside phone no OR C Tone On hook Talk Seize outside line During a conversation SIP Extn Dial outside phone n...

Page 65: ...teen seconds before a specified time period and the call will be disconnected To return to the held call before the destination answers press the TRANSFER button corresponding CO ICD Group or INTERCOM button or the hookswitch Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Direct Station Selection DSS button During a conversation PT PS Press ISDN Hold ISDN Hold Dial phone num...

Page 66: ... on hook while transferring a call it is transferred After the call is transferred the line becomes idle Customising Your Phone 3 1 3 Customising the Buttons Create or edit an ISDN Hold button Dial phone number phone no SLT Talk During a conversation On hook Enter 62 2 6 Press Recall hookswitch C Tone This step can be omitted ...

Page 67: ...ted ask your manager what the current mode is To hold Call Hold For users of SIP Extensions The holding operation for SIP Extension users may differ from the steps in this section and may vary depending on the type of telephone being used On hook During a conversation PT PS Press HOLD or press TRANSFER and then enter 50 C Tone OR 0 5 TRANSFER HOLD C Tone SLT During a conversation On hook Enter 50 ...

Page 68: ...fied with a held line number To retrieve an intercom call or outside call from another extension only Regular Hold Call Hold Retrieve Specified with a holding extension number PT SLT PS Talk Talk Talk Press CO or enter 53 and then held line number 3 digits Enter 51 holding extension no OR DSS 1 5 Press flashing CO or INTERCOM or enter 50 C Tone CO held line no 3 5 OR A confirmation tone is heard 0...

Page 69: ...green slowly Your held call Flashing red Another extension s held call Exclusive Call Hold mode Flashing green moderately Your held call Red on Another extension s held call If a call is not retrieved within a specified time you will hear an alarm as a reminder Hold Recall If an outside call is not answered within a specified time it is automatically disconnected Hold Mode Change PT only After pre...

Page 70: ...cified Auto If you hear a busy tone enter another parking zone number or press again 2 5 TRANSFER C Tone During a conversation Press Recall hookswitch OR SLT On hook If you hear a busy tone enter another parking zone number Enter 52 Enter a specified parking zone number 2 digits parking zone no 2 5 C Tone Press a flashing Call Park PT PS Call Park Off hook Enter 52 Dial stored parking zone number ...

Page 71: ...r Call Park Recall If an outside call is not answered within a specified time it is automatically disconnected If you hear a reorder tone when retrieving a parked call there is no held call Confirm the stored parking zone number After you park a call you can perform other operations Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Call Park button or Call Park Automatic Park Z...

Page 72: ...rarily PT PS During a conversation Press TRANSFER Talk to the other party Talk to the original party TRANSFER Press DSS or dial the other party s extension number Press TRANSFER extension no OR DSS OR TRANSFER C Tone The other party will be on hold SLT During a conversation Talk to the other party Talk to the original party Dial the other party s extension number Press Recall hookswitch extension ...

Page 73: ...er party s extension number Talk to the other party During a conversation Press TRANSFER extension no OR DSS OR TRANSFER Press TRANSFER OR TRANSFER C Tone On hook SLT Dial the other party s extension number Talk to the other party During a conversation Press Recall hookswitch extension no OR C Tone On hook Press Recall hookswitch OR ...

Page 74: ... is waiting You must activate this feature to use it Default Disable No call Intercom calls No tone Outside calls You can answer the second call by disconnecting 1 or holding 2 the current call 1 To disconnect the current call and then talk to the new party 2 To hold the current call and then talk to the new party PT SLT PS While hearing a tone Off hook On hook Talk to the new party PT PS Press HO...

Page 75: ...nd call and then talk to the original party SLT While hearing a tone Enter 50 0 5 Talk to the new party Press Recall hookswitch C Tone PT PS During a conversation Off hook On hook Talk to the original party Press CO ICD Group PDN SDN or INTERCOM OR CO INTERCOM ICD Group OR SDN PDN OR OR PT SLT PS During a conversation Off hook On hook Talk to the original party Enter 50 0 5 C Tone ...

Page 76: ...nversation Disregard this step if both parties are extensions HOLD Talk to the original party Off hook On hook Talk to the new party Press CO ICD Group PDN SDN or INTERCOM OR CO INTERCOM ICD Group OR SDN PDN OR OR Press CO ICD Group PDN SDN or INTERCOM OR CO INTERCOM ICD Group OR SDN PDN OR OR SLT During a conversation Enter 50 0 5 Talk to the original party Press Recall hookswitch Off hook On hoo...

Page 77: ... fifteen second intervals while waiting to be answered Customising Your Phone 3 1 2 Settings on the Programming Mode Call Waiting Tone Type Selection If you select Tone 1 you will hear the same tone for Call Waiting from an outside party and an extension If you select Tone 2 you will hear different tones for Call Waiting from an outside party and an extension To return to the original party repeat...

Page 78: ...uring a Conversation Conference You can add one or more parties to your conversation To establish a conference call Press CONF or TRANSFER Press CONF Dial desired phone number Seize outside line before dialling outside phone number PT PS Talk with multiple parties During a conversation desired phone no Talk to the new party CONF OR CONF TRANSFER C Tone C Tone Dial desired phone number desired phon...

Page 79: ...n Seize outside line before dialling outside phone number Press Recall hookswitch C Tone PT PS Press HOLD During a conversation Press the flashing CO PDN or SDN CO Talk to the new party Press CONF or TRANSFER OR Talk to the original party Press the flashing CO ICD Group PDN SDN or INTERCOM corresponding to the original party Press CONF or press TRANSFER and then enter 3 Talk with multiple parties ...

Page 80: ...ired phone number desired phone no Seize outside line before dialling outside phone number PT PS Talk During a conversation Talk CONF CONF C Tone To continue PT PS During a 3 to 7 party conference Press the flashing CO ICD Group PDN or SDN corresponding to the party on hold Talk with multiple parties Press CONF Press CONF C Tone CONF CONF CONF OR CO ICD Group OR SDN PDN OR During a conversation PT...

Page 81: ...eously During a conversation involving four or more parties you cannot disconnect one party and maintain the conversation with the other parties SIP Extensions cannot originate a conference call but can be added as a member Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Conference button During a conversation SLT Press Recall hookswitch PT PS Press TRANSFER once or twice to ...

Page 82: ...will hear an alarm tone before a specified timeout The originating extension user will hear an alarm tone before timeout The call is disconnected when the timer runs out unless the originating extension returns to the conference Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Conference button PT PS Press CONF During 3 to 7 party conference CONF On hook Press flashing green C...

Page 83: ...involving at least one other extension To leave a conference involving two outside parties To leave a conference call involving two outside parties and have the conversation continue your extension must be enabled to transfer calls to outside lines through COS programming During a three party conference PT SLT PS On hook During a three party conference PT PS Press TRANSFER TRANSFER On hook SLT Pre...

Page 84: ... be used for this operation You can leave a three party conversation and let the two other parties talk by simply going on hook Press green S CO Wait for an answer To prolong press the S CO again PT PS Talk C Tone Off hook Your extension on the outside call The S CO button will flash at all extensions that have that S CO button Other extension S CO S CO Press the flashing S CO within 5 seconds A t...

Page 85: ...ze outside line before dialling outside phone number TRANSFER Press TRANSFER TRANSFER Enter 62 2 6 C Tone Enter 3 3 C Tone Dial desired phone number desired phone no SLT Talk with multiple parties Enter 3 Press Recall hookswitch Talk to the new party 3 During a conversation Seize outside line before dialling outside phone number Press Recall hookswitch C Tone Enter 62 2 6 C Tone ...

Page 86: ...1 4 During a Conversation 86 User Manual To complete a conversation Customising Your Phone 3 1 3 Customising the Buttons Create or edit an ISDN Hold button During a conversation PT SLT PS On hook ...

Page 87: ...thers in the room while listening to the other party on the phone through the speaker or the handset The AUTO ANS MUTE or VOICE CALL MUTE button light shows the current status as follows Off Normal Flashing red Mute If mute is used during OHCA it will become Handset Mute Press MUTE PT OR During a conversation AUTO ANS MUTE VOICE CALL MUTE ...

Page 88: ...mming Hands free operation You can have a conversation in hands free mode using the SP PHONE button You can perform other tasks simultaneously Helpful hints for hands free operation If it is difficult to hear the other party s voice Increase the volume using the Navigator Key Jog Dial or Volume Key If the other party has difficulty hearing you Decrease the volume If the other party reports that yo...

Page 89: ...this case you must select Headset on in programming mode or set the Headset button on red in advance This feature is also known as Handset Headset Selection The Headset button light shows the current status as follows Off Headset mode off Red on Headset mode on This feature is not available for the KX T7665 With the KX NT300 series you can use a Bluetooth wireless headset registered on your extens...

Page 90: ...During a Conversation 90 User Manual Customising Your Phone 3 1 2 Settings on the Programming Mode Headset Operation Select the equipment to use 3 1 3 Customising the Buttons Create or edit a Headset button ...

Page 91: ...PDN extension hold calls and retrieve calls held by the PDN extension Call Hold and Call Hold Retrieve transfer calls to the PDN extension Call Transfer Using SDN Button Extensions that have an SDN button are called SDN extensions The extension that is registered as the destination of an SDN button must have at least one PDN button One extension can have up to 8 PDN buttons An extension can have o...

Page 92: ...hen performing SDN Direct Dial to call the corresponding PDN extension the SDN button light shows the current status of the destination extension as follows Green on You are using the line Red on The line is being used The PDN extension or another SDN extension when multiple extensions have SDN buttons to a same PDN extension is using the line Even if a PDN extension has set Do Not Disturb DND you...

Page 93: ...n a specified time you will hear an alarm as a reminder Hold Recall If an outside call is not answered within a specified time it is automatically disconnected If Automatic Call Hold has been preprogrammed you can put the current call on hold automatically by pressing another PDN button to make or answer another call Off hook Off hook To retrieve a call at the holding extension To retrieve a call ...

Page 94: ... press the SDN button twice to transfer the call unless you used that SDN button to answer an incoming call Customizing Your Phone 3 1 2 Settings on the Programming Mode Preferred Line Assignment Incoming Select the seized line when going off hook 3 1 2 Settings on the Programming Mode Preferred Line Assignment Outgoing Select the seized line when going off hook 3 1 3 Customising the Buttons Creat...

Page 95: ...BSY NA All calls are forwarded when you do not answer within a specified time period or when your extension is busy Follow Me From If you fail to set the above mentioned All Calls to forward before you leave your desk you can set the same feature from the destination extension Incoming calls can be forwarded up to four times When using a SIP Extension you cannot set cancel the FWD feature at your ...

Page 96: ...stination extension number Or enter outside line access number and then outside phone number 2 0 3 4 5 Cancel All Calls Busy No Answer Busy No Answer Enter required number For Cancel go on hook directly after entering 0 Off hook 1 2 0 Both Calls Intercom Calls Outside Calls OR OR Enter 71 1 7 Enter 0 to 2 as you desire OR destination extension no max 32 digits outside phone no outside line access ...

Page 97: ...nter time seconds 2 digits time PT SLT PS Enter 713 On hook 1 3 7 C Tone PT SLT PS 0 1 Set Cancel OR Enter 1 to set or 0 to cancel Enter ICD Group extension number ICD Group extension no Off hook 5 6 4 Both Calls Intercom Calls Outside Calls OR OR Enter 71 1 7 Enter 4 to 6 as you desire Enter On hook Enter destination extension number Or enter outside line access number and then outside phone numb...

Page 98: ...ntercom calls are set to be handled differently from outside calls forwarding type forward destination we recommend establishing buttons for both FWD DND Outside calls and FWD DND Intercom calls and or Group FWD Outside calls and Group FWD Intercom calls because a the light patterns of the FWD DND Both calls button including FWD DND button fixed button and the Group FWD Both calls button will indi...

Page 99: ...s forward destinations for up to 4 Virtual PSs in an Incoming Call Distribution ICD Group to ring together with other ICD Group members for calls to the group The following settings are available Virtual PS A virtual PS is a dedicated extension number assigned to a non existent portable station PS to allow access to outside destinations such as a cellular phone Virtual PS Extn No 301 Extn 101 Talk...

Page 100: ...s the fixed FWD DND button Press STORE 0 FWD DND off DND on 1 2 5 3 4 FWD All Calls FWD Busy FWD No Answer FWD Busy No Answer OR destination extension no max 32 digits outside phone no outside line access no While on hook when in FWD DND Setting Mode AUTO DIAL STORE Press STORE to set OR Enter 2 to 5 1 2 Intercom Calls Outside Calls OR A confirmation tone will be heard Enter 0 or 1 PT FWD DND AUTO...

Page 101: ...f of a virtual PS by entering the number 4 7 of that extension then pressing the fixed FWD DND button instead of pressing the AUTO DIAL STORE button PT Enter outside line access number and then outside phone number FWD DND AUTO DIAL STORE Enter 4 to 7 Press the fixed FWD DND button Press STORE 0 FWD off max 32 digits outside phone no outside line access no While on hook when in FWD DND Setting Mod...

Page 102: ...warding Busy CFB When you do not answer Call Forwarding No Reply CFNR To set To cancel Off hook Enter 7 5 On hook Enter required number 2 3 4 Unconditional Busy No Reply PT SLT PS 7 5 your MSN Enter your multiple subscriber number MSN desired phone no Enter desired phone number Enter Enter C Tone outside line no Enter Enter outside line number 3 digits PT SLT PS Off hook Enter 7 5 On hook 7 5 your...

Page 103: ...nual 103 To confirm the condition PT PS Off hook Enter 7 5 On hook 7 5 your MSN Enter your multiple subscriber number MSN Enter C Tone outside line no Enter Enter outside line number 3 digits Enter 1 1 The display shows the selected type ...

Page 104: ... the Message Box of Another Extension from Your Extension This feature is not available for SIP Extensions You may hear a busy tone when trying to access your message box if too many other users are already accessing their message boxes In that case wait a few minutes and try again If the used recording space including greeting messages and voice messages left by callers for the SVM feature reache...

Page 105: ...ur call right now Please leave a message C Tone The greeting message is played back OR AUTO DIAL STORE dial key Press STORE or any dial key 0 9 1 0 Clear Rerecord OR Enter 0 or 1 while the greeting message is being played back A confirmation tone is heard PT SLT PS Off hook Enter 38 2 Enter 2 8 3 C Tone On hook The greeting message is played back 1 0 Clear Rerecord OR Enter 0 or 1 while the greeti...

Page 106: ...er 0 8 3 C Tone On hook PT SLT PS On hook Off hook Enter 38 8 Enter 8 8 3 C Tone Record message 1 0 2 3 Day Night Lunch Break Enter the desired time mode 1 Enter 1 Example You have reached John I am sorry I am out for lunch right now Please leave a message C Tone OR AUTO DIAL STORE dial key Press STORE or any dial key 0 9 The greeting message is played back 1 0 Clear Rerecord OR Enter 0 or 1 while...

Page 107: ...s been recorded for a certain time mode the normal greeting message will be played instead PT SLT PS Off hook Enter 38 8 Enter 8 8 3 1 0 2 3 Day Night Lunch Break Enter the desired time mode 2 Enter 2 C Tone On hook The greeting message is played back 1 0 Clear Rerecord OR Enter 0 or 1 while the greeting message is being played back A confirmation tone is heard 0 Enter 0 C Tone On hook PT SLT PS O...

Page 108: ... set cancel The default floating extension number for the SVM feature is 591 PT SLT PS floating extension no for the SVM feature On hook Enter the floating extension number for the SVM feature Enter required number 2 0 3 4 5 Cancel All Calls Busy No Answer Busy No Answer Off hook Enter 71 Enter 0 to 2 as you desire 1 2 0 Both Calls Intercom Calls Outside Calls OR OR 1 7 C Tone Enter For Cancel go ...

Page 109: ...u will hear a notification tone and the call will be disconnected in the following cases a the recording time for the voice message reaches the preprogrammed limit default 120 seconds b the recording space for the SVM feature reaches the limit When you are on the phone you can transfer the call directly to the message box of a desired extension by placing the call on hold temporarily then pressing...

Page 110: ...display of a PT or PS by pressing the Message button To listen to voice messages To clear the voice message that you are listening to While on hook PT PS Press MESSAGE until desired SVM Log appears Off hook MESSAGE PT SLT PS Off hook Enter 38 8 3 3 Enter 3 PT SLT PS Off hook MESSAGE OR 2 Press MESSAGE or enter 702 7 0 PT SLT PS While hearing the voice message 3 Enter 3 1 OR AUTO DIAL STORE Press S...

Page 111: ...hone has a Message for Another Extension button you can access the message box of another extension and listen to voice messages for that extension If a new voice message has been left in your message box you will hear dial tone 4 after going off hook In addition if your telephone has a Message button or Message Ringer Lamp the corresponding button or lamp will light when a voice message has been ...

Page 112: ... Lock is temporarily deactivated Off hook PT SLT PS 7 4 Enter 47 extension PIN extension no your extension no Dial your extension number Enter extension PIN max 10 digits If the wrong extension PIN is entered you hear an alarm tone PIN Personal Identification Number Enter 38 8 3 3 Enter 3 C Tone D Tone PT PS While on hook Press TRANSFER TRANSFER Press STORE AUTO DIAL STORE Press MESSAGE until desi...

Page 113: ...ing the voice message From Outside Telephone Off hook Enter 38 8 3 For available operations see Operation Reference When Accessing Your Message Box Dial desired phone number of a destination that has set the SVM feature desired phone no Enter 47 while hearing the greeting message 7 4 extension PIN extension no your extension no Dial your extension number Enter extension PIN max 10 digits C Tone D ...

Page 114: ...ge for that extension by following the steps below Off hook PT SLT PS 7 4 Enter 47 extension PIN Dial desired extension number Enter extension PIN for that extension max 10 digits If the wrong extension PIN is entered you hear an alarm tone C Tone D Tone PIN Personal Identification Number desired extension no Enter 38 8 3 For available operations see Operation Reference When Accessing Your Message...

Page 115: ...ge is shown on the display of your telephone To set To cancel Message no Message Example 1 Will Return Soon 2 Gone Home 3 At Ext Extension number 4 Back at Hour Minute 5 Out until Month Day 6 In a Meeting 7 8 9 A message assigned for each extension Personal Absent Message Enter required number 2 3 4 5 6 Gone Home At Ext Back at Out until 1 Will Return Soon 9 7 8 In a Meeting Extension no Hour Minu...

Page 116: ...ue in the positions You must enter the correct number of characters as represented by the using 0 to 9 or The preprogrammed messages can be changed through system programming To create your personal message Message no 9 refer to 3 1 2 Settings on the Programming Mode ...

Page 117: ...ked by this feature it cannot perform features as follows Making outside calls Changing the call forwarding destination If you do not set extension PIN you cannot lock and unlock your extension Off hook On hook PT SLT PS Enter 77 Enter 1 1 7 7 C Tone Off hook On hook PT SLT PS extension PIN Enter 77 Enter 0 Enter extension PIN max 10 digits 0 7 7 C Tone PIN Personal Identification Number Off hook ...

Page 118: ...1 6 Before Leaving Your Desk 118 User Manual After you make an outside call Extension Dial Lock is automatically activated again ...

Page 119: ... a Call If the group which you paged is already being used for paging you hear a busy tone Off hook Talk Announce PT SLT PS SIP Extn Dial paging group number 2 digits Enter 33 Wait for an answer paging group no 3 3 C Tone Announce Talk On hook During a conversation PT SLT PS Enter 33 Wait for an answer The held party and the paged extension are connected and start a conversation The other party is...

Page 120: ...1 7 Making Answering an Announcement 120 User Manual After you go on hook the caller can talk to the person who answers the page ...

Page 121: ...on Single line telephone Proprietary telephone that is ringing or busy Proprietary telephone in Paging Deny mode Proprietary telephone in DND mode System programming may be required for some IP PT users to receive paging announcements Even if the announcement is not paging your extension you can answer it if it is paging your group PT Enter 43 Talk Off hook 3 4 C Tone Off hook On hook PT Enter 721...

Page 122: ...sation will be heard by other called parties Called parties can listen to the announcement simply by going off hook They can send a notification tone if they want to join the conversation To make answer a broadcasting call For a caller To make a conversation with a specific party Off hook Announce PT Dial broadcasting group number 1 digit Enter 32 Wait for an answer broadcasting group no 3 2 C Ton...

Page 123: ...L button must be set to Flash Recall mode through system programming PT Press CONF During an announcement CONF PT To end a conversation with a specific party During a conversation DSS Press DSS To end a conversation with the party who joined the conversation last Press TRANSFER TRANSFER To disconnect the party who joined the conversation last from the broadcast Press FLASH RECALL FLASH RECALL ...

Page 124: ... with a maximum of 4 parties including the caller Talk Caller Called Party PT During an announcement During an announcement PT SLT PS DSS Press DSS corresponding to the caller Press Recall hookswitch OR DSS Press corresponding DSS A notification tone occurs and the display shows the called party s information Wait for reply Talk Introduce the called party to the conversation ...

Page 125: ... cancelled at a preset time When you go off hook to answer you will hear a special dial tone or prerecorded message To set To cancel Enter the time in the format assigned to your PBX 12 hour or 24 hour On hook Enter 0 for once or 1 for daily AM PM 0 1 Enter hour 01 12 and minute 00 59 and then 0 for AM or 1 for PM Or enter hour 00 23 and minute 00 59 hour minute Off hook OR OR PT SLT Once Daily 0 ...

Page 126: ... the soft button The alarm keeps ringing for preprogrammed seconds If you receive an incoming call during ringback the ringing starts after the ringback stops If you are having a conversation exceeding alarm ringing period the ringback will start after your conversation Press INTERCOM or off hook PT SLT OR INTERCOM PT Press TRANSFER several times TRANSFER ...

Page 127: ...revent incoming calls from ringing at your extension This can be useful for example when you are in a meeting or busy To set cancel When using a proprietary telephone you can set or cancel Do Not Disturb by pressing the FWD DND button fixed button instead of 710 On hook Enter 1 to set or 0 to cancel PT SLT PS Set Cancel 1 0 OR Off hook Enter 71 1 2 0 Both Calls Intercom Calls Outside Calls OR OR 1...

Page 128: ...s can override this feature and call DND extensions DND Override When using a SIP Extension you cannot set cancel the DND feature at your extension However this feature is available if set through system programming When making a call using an SDN button to a PDN extension with DND set this feature will temporarily be deactivated When intercom calls are set to be handled differently from outside c...

Page 129: ... is displayed FWD DND Press the fixed FWD DND button again to switch the status PT FWD DND Press the fixed FWD DND button While on hook when in FWD DND Setting Mode The current FWD DND status for intercom calls is displayed FWD DND Press the fixed FWD DND button again to switch the status 2 Enter 2 PT FWD DND AUTO DIAL STORE Enter 1 or 2 Press the fixed FWD DND button Press STORE 0 FWD DND off DND...

Page 130: ...the Programming Mode OHCA a voice announcement through the built in speaker Whisper OHCA a voice announcement through the handset To set cancel for intercom calls Manual Call Waiting To set cancel for outside calls Automatic Call Waiting OHCA is only available with certain digital proprietary telephones Whisper OHCA is only available with certain digital proprietary telephones and IP proprietary t...

Page 131: ...t either the number of the line used or the number assigned to your extension If you select Public the calling called party sees the number of the line used subscriber s number If you select Your extension they see the telephone number assigned on your extension To show either the number assigned to the outside line or your extension Availability of this feature depends on the ISDN service of your...

Page 132: ...can change the mode by pressing a preset COLR button while on hook The COLR button light shows the current status as follows Off shows your telephone number Red on prevents your telephone number being displayed Availability of this feature depends on the ISDN service of your telephone company Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Connected Line Identification Restri...

Page 133: ...can change the mode by pressing a preset CLIR button while on hook The CLIR button light shows the current status as follows Off shows your telephone number Red on prevents your telephone number being displayed Availability of this feature depends on the ISDN service of your telephone company Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Calling Line Identification Restrict...

Page 134: ...anual 1 8 7 Preventing Other People from Joining Your Conversation Executive Busy Override Deny Some extensions may be prohibited from performing this feature Off hook On hook Enter 1 to prevent or 0 to allow PT SLT PS Prevent Allow 1 0 OR Enter 733 3 3 7 C Tone ...

Page 135: ...hile on hook An external music source such as a radio must be connected If your extension becomes busy off hook making or receiving a call etc the music stops temporarily When you go back on hook the music starts again System programming may be required for some IP PT users to listen to background music Off hook On hook Enter BGM number 1 digit or 0 to cancel PT Enter 751 Cancel 0 OR BGM no 5 1 7 ...

Page 136: ...ct the line against audible notification tones such as a call waiting tone during a conversation Set this feature if your extension has a data communication device such as a computer or fax machine connected to ensure secure data transmission To set cancel Off hook On hook Enter 1 to set or 0 to cancel PT SLT PS Set Cancel 1 0 OR Enter 730 3 0 7 C Tone ...

Page 137: ...ws Off Day mode Green on Lunch mode Flashing green Break mode Red on Night mode Flashing red Holiday mode Any extension user except the managers can check the current status by pressing the Time Service Day Night Lunch Break button Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Time Service Day Night Lunch Break button Press TRANSFER or Time Service Day Night Lunch Break Whi...

Page 138: ... choose whether the parallelled single line telephone will ring to an incoming call or not Default Ring Even if No ring is selected calls can be made and answered on the single line telephone by lifting the handset If you go off hook while your parallelled telephone is in use the call will switch over to you This feature is not available for the KX T7665 Off hook On hook DPT Enter 1 to ring or 0 n...

Page 139: ...coming calls to a wired telephone also ring the paired PS To set To cancel Some wired telephones are prohibited from using this feature If you go off hook while your parallelled telephone is in use the call will switch over to you PS Enter extension number of the paired telephone Press CANCEL PS phone no extension no Press TALK Enter 48 4 8 1 C Tone Enter 1 PS PS Press CANCEL Press TALK Enter 48 4...

Page 140: ...es that have been left by other extension users Off Call Pickup Deny Allow Call Forwarding FWD Off Absent Message Off Paging Deny Allow Timed Reminder Cleared Do Not Disturb DND Off Call Waiting for intercom calls Disable No call Call Waiting for outside calls Disable No tone Executive Busy Override Deny Allow BGM Off Data Line Security Off Parallelled Telephone The telephone in parallel rings Log...

Page 141: ...r extension Default Log in Even if your extension is logged in you can have a specified time period wrap up time when you will not receive calls after completing a previous call This time can be used for you to write a report and so on You can also manually select Not Ready mode to temporarily leave a distribution group Log in Log out Wrap up Talk Not Ready Ready Off hook On hook PT SLT PS Enter 7...

Page 142: ...og out Log in Log out Specified OR All ICD Group extension no Enter ICD Group extension number or ICD Group Incoming Call Distribution Group While on hook PT PS Press Log in Log out of a specified group Log in Log out of a specified group PT SLT PS On hook Off hook 5 3 7 Not Ready Ready 1 0 OR Enter 735 Enter 1 or 0 C Tone PT PS Wrap up While on hook Press red or flashing red Wrap up ...

Page 143: ...ng red Wrap up mode In Wrap up mode Not Ready mode your extension does not receive calls through any group even if it belongs to multiple groups The last remaining logged in extension may not be allowed to log out depending on system programming The Supervisor extension can control the Log in Log out status of other extensions For more information refer to 1 9 2 Monitoring and Controlling the Call...

Page 144: ...ing call distribution group has an overflowed call the display shows the status automatically The following information is displayed Queuing Monitor The current date time The ICD Group extension number name The number of waiting calls The longest waiting time Call Log History The date time when cleared at last time The total number of received calls The number of overflowed calls The number of una...

Page 145: ...y the DSS button light It can also change their Log in Log out status if needed To monitor The accumulated data is cleared shows if the number to be displayed exceeds the maximum displayable digits On hook Enter ICD Group extension number Off hook Display PT Enter 739 3 9 7 C Tone ICD Group extension no ICD Group Incoming Call Distribution Group Press LOG Display PT LOG Press CLEAR CLEAR Press SPR...

Page 146: ... To change the Log in Log out mode The DSS button light shows the current status as follows Off The extension is not in the group Green on Log in Ready mode Flashing green Log in Not Ready mode Red on Log out mode Press desired DSS Display PT DSS ...

Page 147: ...the queue with the Hurry up button light and forward the longest waiting call in the queue to a preset destination manually This feature is also known as Hurry up Transfer The Hurry up button light shows the current status as follows Off No waiting call Red on Some calls are waiting Flashing red The number of calls exceeds the manual queue redirection level Customising Your Phone 3 1 3 Customising...

Page 148: ... the calls from the doorphone You can open the door Doorphone Call Opening a Door Door Open Doorphone Call To call from the doorphone To answer a call from the doorphone To call the doorphone If no one answers a doorphone call within a specified time period the call is cancelled Press doorphone button Doorphone Talk C Tone Off hook PT SLT PS SIP Extn Talk Off hook Enter doorphone number 2 digits d...

Page 149: ... prohibited from using this feature From a specified extension From any extension while talking to the doorphone The door open will be triggered for a specified time period Off hook On hook Enter doorphone number 2 digits PT SLT PS Enter 55 5 5 C Tone doorphone no PT SLT PS On hook Enter 5 5 C Tone ...

Page 150: ...rnal Relay is Connected Preprogrammed extensions can switch on a relay e g alarm connected to the PBX To switch on the relay The relay will be switched off after a specified time period Off hook Enter relay number 2 digits relay no PT SLT PS C Tone Enter 56 6 5 On hook ...

Page 151: ...r is Connected Preprogrammed extensions can receive an alert call from an external sensor e g security alarm connected to the PBX To answer a sensor call If you do not answer a sensor call within a specified time period the sensor call will stop Off hook PT SLT PS On hook D Tone ...

Page 152: ...nt call and then talk to the new party In this case the FLASH RECALL button on a proprietary telephone must be set to External Feature Access EFA mode through system programming Customising Your Phone 3 1 3 Customising the Buttons Create or edit an External Feature Access EFA button PT PS SLT Enter desired service code desired service code Enter desired service code Press Recall hookswitch Press F...

Page 153: ... If your telephone has a Message button the Message light turns on when a message is left in your mailbox You will hear an indication tone when going off hook regardless of whether or not your telephone has a Message button You can also create a Voice Mail Transfer button on your phone to transfer received outside calls to a mailbox of another extension so that calling parties can leave messages V...

Page 154: ...ng extension number is 500 Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Voice Mail Transfer button or a Message button Press DSS or dial desired extension number Press Voice Mail Transfer PT PS Voice Mail Transfer During a conversation desired extension no OR DSS Press MESSAGE or enter voice mail floating extension number Off hook PT SLT PS OR voice mail floating extension...

Page 155: ...ving a message in your mailbox you can monitor the call without answering If you so desire you can answer the call while monitoring There are two methods available Default Hands free mode Hands free mode You can monitor the message automatically live through the telephone speaker Private mode You will hear an alarm tone while the caller is leaving a message Press Live Call Screening Enter extensio...

Page 156: ...or PS users Customising Your Phone 3 1 2 Settings on the Programming Mode Live Call Screening Mode Set Select the mode either monitoring the message through the speaker automatically or receiving while the caller leaves a message 3 1 3 Customising the Buttons Create or edit a Live Call Screening LCS button Hands free Mode Private Mode Stop monitoring Answering the call Stop monitoring Answering th...

Page 157: ...ation The Two way Record button light Two way Transfer button light or One touch Two way Transfer button light shows the current status as follows Off Not recording On Recording the conversation Press Two way Record During a conversation To stop recording press this button again PT PS Two way Record Press Two way Transfer During a conversation Press DSS or enter another extension number To stop re...

Page 158: ...rd your Two way telephone conversations you should inform the other party that the conversation is being recorded Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Two way Record button a Two way Transfer button and a One touch Two way Transfer button ...

Page 159: ...ch room extension will show the current room status This allows the hotel operator to manage guests and rooms with just a telephone In addition the hotel operator can set automatic wake up calls for guest rooms The hotel operator must be using a 6 line display PT to use the Check in and Check out features While in Room Status Control mode a The hotel operator s extension can only check extensions ...

Page 160: ...outside calls from the room extension Refer to 2 1 1 Extension Control After check in all billing data previously charged to the extension will be cleared automatically When the room status of extensions is changed detailed room status information is recorded automatically This requires system programming Example Date Time Ext CO Dial Number 03 07PM 1234 Check in 02 02 00 Press Check out While on ...

Page 161: ...number and then press ENTER or press desired DSS OR extension no DSS While on hook ENTER Enter minibar charge minibar charge other charges Enter other charges Display PT Check out Press YES Press EXIT or Check out YES EXIT OR Check out Press Down PRINT Press PRINT NEXT Press NEXT NEXT Press NEXT OR To check out with an invoice To check out without an invoice ...

Page 162: ...ation of the extension that made the most calls is printed out automatically In this case the printout is similar to the example above but without categorised charge information and the total The PBX can then store new room information Call amount 0012 in the example above indicates that the information of 12 phone calls has previously been printed out automatically Customising Your Phone 3 1 3 Cu...

Page 163: ...inder setting for a room extension To set To cancel Enter the time in the format assigned to your PBX 12 hour or 24 hour On hook Off hook Enter 0 for once or 1 for daily Once Daily 1 1 0 C Tone Dial extension number or press desired DSS OR extension no DSS AM PM 0 1 Enter hour 01 12 and minute 00 59 and then 0 for AM or 1 for PM Or enter hour 00 23 and minute 00 59 hour minute OR OR 12 H 24 H hour...

Page 164: ...r information is recorded automatically This requires system programming Example Users of PTs without displays can confirm only whether a Timed Reminder has been set or not by following the steps shown above If set a confirmation tone will be heard On hook Display PT The display shows Timed Reminder information C Tone Off hook 2 Dial extension number or press desired DSS OR extension no DSS Enter ...

Page 165: ... be required to enter a numeric parameter such as a price or time Enter the correct number of characters as required for the message For information about required parameters consult your dealer Example If Snack has been programmed as message number 1 for recording charges for room snacks consumed hotel employees would enter data as in the example below using the room extension When a preprogramme...

Page 166: ...ture Refer to Assigning an Extension PIN to Your Extension Extension PIN Personal Identification Number in 3 1 1 Customising Your Phone Personal Programming Your previous extension will receive the old settings of your new extension Extension settings can be exchanged between SLT and SLT PT and PT or SLT and PT If you are using a KX NT300 series telephone with a Bluetooth wireless headset and exch...

Page 167: ...eature is useful when a one person uses the same extension settings at different locations such as another branch office or at home b two or more people use the same telephone in turn Example a When using extension settings at a different location In this example extension user A sets his her own extension status to Service out at the main office Then he she can set another extension status to Ser...

Page 168: ...ation number PIN is required to use this feature Refer to Assigning an Extension PIN to Your Extension Extension PIN Personal Identification Number in 3 1 1 Customising Your Phone Personal Programming Extension settings can be exchanged between SLT and SLT PT and PT or SLT and PT Service in Extn No 102 User B Service out Extn No 102 Service out Extn No 102 Service out Service in Extn No 101 Servic...

Page 169: ... of calls can be logged per extension When the call log is full and other call arrives the oldest call is deleted You can modify the logged telephone number When the Call Log button light turns on there is a call which you did not answer The following information is logged Caller s Name Date Time call received Answered or Not Answered Confirmed or Not Confirmed Caller s Phone Number To confirm the...

Page 170: ...g the log information Press Call Log or Up or Down until desired party appears Call Log OR Press TRANSFER TRANSFER Off hook While confirming the log information Display PT Press Call Log or Up or Down until desired party appears Call Log OR Press STORE Display PT AUTO DIAL STORE While confirming the log information Press Call Log or Up or Down until desired party appears Call Log OR ...

Page 171: ...can prohibit access to your logged information Display Lock Refer to 3 1 2 Settings on the Programming Mode You can also have a Call Log button for an ICD Group Incoming Call Distribution Group If a call arrives while you are using the call log the call log display will be replaced with the caller s information Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Call Log button o...

Page 172: ...g an extension PIN Personal Identification Number so that you can prohibit access to your logged information Display Lock Refer to 3 1 2 Settings on the Programming Mode If a call arrives while you are using the call log the call log display will be replaced with the caller s information Press STORE When the desired party is displayed Display PT AUTO DIAL STORE ...

Page 173: ...ollows One time Personal Speed Dialling Directory Two times System Speed Dialling Directory Three times Extension Number Directory To cancel or exit press the CANCEL or FLASH RECALL button You can lock your personal speed dialling directory by using an extension PIN Personal Identification Number so that you can prohibit access to it Display Lock Refer to 3 1 2 Settings on the Programming Mode Dir...

Page 174: ...d Dialling memory available PS user Refer to Operating Instructions for PS For more details refer to To store the names and numbers in personal speed dialling in 3 1 2 Settings on the Programming Mode Enter phone number max 32 digits Enter name max 20 characters name Press PROGRAM or PAUSE phone no While on hook OR Display PT Press ENTER or STORE OR Press ENTER or STORE OR PROGRAM PAUSE AUTO DIAL ...

Page 175: ...ay Proprietary Telephone User Manual 175 Entering Characters You can enter the following characters The tables show you the characters available for each button Table 1 or Table 2 can be programmed Table 1 Standard mode ...

Page 176: ...1 13 Using a Display Proprietary Telephone 176 User Manual Table 1 Standard mode for RU model ...

Page 177: ...1 13 Using a Display Proprietary Telephone User Manual 177 Table 2 Option mode ...

Page 178: ...1 13 Using a Display Proprietary Telephone 178 User Manual Table 2 Option mode for CE model ...

Page 179: ...1 13 Using a Display Proprietary Telephone User Manual 179 Table 2 Option mode for GR model ...

Page 180: ...1 13 Using a Display Proprietary Telephone 180 User Manual Table 2 Option mode for RU model ...

Page 181: ...Call Pickup 1 3 3 Answering a Call Ringing at Another Telephone Call Pickup Directed Call Pickup 1 3 3 Answering a Call Ringing at Another Telephone Call Pickup Paging 1 7 1 Paging Doorphone Call 1 10 1 If a Doorphone Door Opener is Connected Door Open 1 10 1 If a Doorphone Door Opener is Connected External Relay 1 10 2 If an External Relay is Connected External Background Music 2 1 4 Turning on t...

Page 182: ...e PAGE key Different features telephone numbers or extension numbers can be assigned to each button in every set This means that 48 flexible buttons are available to an extension user When you answer an incoming call or when you seize an outside line the display automatically changes to the page that contains the green lit button After customising each button you can set the displayed text for the...

Page 183: ...User Manual 183 Section 2 Manager Operation This chapter shows the manager how to control the other extensions or the PBX ...

Page 184: ... lock unlock other extensions Remote Extension Dial Lock This feature is also known as Remote Station Lock Control The manager can use Remote Extension Dial Lock to unlock any extension whether that extension was locked remotely Remote Extension Dial Lock or from the extension itself Extension Dial Lock Off hook PT SLT PS Enter 78 8 7 Enter extension number extension no Enter 2 to unlock or 3 to l...

Page 185: ...also change it manually Manual enables to change a mode in manual as follows To change the time mode Day Night Lunch Break To select the time service switching mode Automatic Manual PT PS Press Time Service Day Night Lunch Break until the desired mode appears Time Service Day Night Lunch Break While on hook PT SLT PS Off hook On hook Enter 780 1 0 2 3 Day Night Lunch Break Enter 0 to 3 as you desi...

Page 186: ... follows Off Day mode Green on Lunch mode Flashing green Break mode Red on Night mode Flashing red Holiday mode The Time Service Switching Mode Automatic Manual button light shows the current status as follows Off Automatic Red on Manual Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Time Service Day Night Lunch Break button or a Time Service Switching Mode Automatic Manual ...

Page 187: ...restriction level is changed to the preprogrammed level of Toll Restriction Call Barring button Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Toll Restriction Call Barring button During a conversation with an extension PT PS Toll Restriction Call Barring Press Toll Restriction Call Barring On hook The extension can hear the dial tone and then make a call C Tone ...

Page 188: ...extension can select and broadcast background music in the office through external speakers To select and start stop the background music PT SLT PS Off hook On hook Enter 35 BGM no OR 0 Enter BGM number 1 digit or 0 to stop 5 3 external pager no OR C Tone Enter external pager number 1 digit or for all ...

Page 189: ...nsion user group or outside party without operator assistance 2 Incoming Call Distribution Group message Used to greet and guide callers to an incoming call distribution group 3 Timed Reminder message Used for a wake up call message when the extension answers the Timed Reminder On hook Off hook Enter 36 PT Enter 1 1 Record message Press STORE When the time limit passes it stops automatically The m...

Page 190: ...ok Enter 36 Enter 3 3 Press STORE When the time limit passes it stops automatically The message is played back The message is recorded You hear the message Enter BGM port number 1 digit BGM port no Press CONF 3 6 AUTO DIAL STORE CONF Progress Tone C Tone C Tone C Tone Enter OGM floating extension number OGM floating extension no PT Off hook 0 Enter 36 Enter 0 On hook 6 3 Progress Tone C Tone Enter...

Page 191: ...matically makes it unavailable for use temporarily The manager can manually enable the outside line and allow users to use it again To re enable an outside line In some countries areas the PBX may not be able to automatically make a faulty outside line unavailable for use Off hook 7 On hook 8 5 Enter outside line number 3 digits outside line no C Tone Enter 785 PT SLT PS ...

Page 192: ...n it becomes unnecessary to monitor an extension connected to another PBX the manager can stop the PBX from monitoring it Any NDSS buttons set to monitor that extension will also stop monitoring To restart monitoring of an extension after performing this operation go off hook press the corresponding NDSS button and go on hook Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Ne...

Page 193: ...User Manual 193 Section 3 Customising Your Phone System This chapter shows you how to customise your individual telephone or PBX according to your needs Find the desired setting and program as necessary ...

Page 194: ... extension The following features require an extension PIN 1 Screening calls Live Call Screening LCS 2 Prohibiting other people from seeing your personal speed dialling directory call log SVM log and from playing back the voice messages in your message box Display Lock 3 Using the same settings as your extension at other extensions Walking Extension 4 Remote Control Operation Walking COS 5 Extensi...

Page 195: ...ommend a Keeping your PIN secret b Selecting a complex random PIN that cannot be easily guessed c Changing your PIN regularly Valid numbers for an extension PIN are 0 through 9 If the wrong extension PIN is entered a preprogrammed number of times the PIN is locked If you forget your extension PIN or your extension PIN is locked your manager can clear the extension PIN and extension PIN lock PT SLT...

Page 196: ...Item Programming Input Selection Parameter Your extension information PT The display shows the PBX number slot number and port number Some IP PTs may not display the extension number example PS The display shows the PS number example Preferred display contrast level from the 4 levels available Display Contrast Selection 1 Light Little Light Little Dark Dark Follow programming input To programme To...

Page 197: ... answer an outside call Would you like to turn on the display backlight of the KX T7633 KX T7636 Display Backlight Selection 1 Yes ON in use Yes always ON No always OFF Preferred display contrast level from the 4 levels available for Self Labelling KX NT366 only Self Labelling Display Contrast Light Little Light Little Dark Dark Would you like to dial a preset number simply by going off hook desir...

Page 198: ... 3 or A CO ICD Group button or Intercom On a PDN extension an idle PDN button is selected when going off hook Which line do you prefer to answer when you go off hook Preferred Line Assignment Incoming No line The longest ringing line when multiple calls arrive CO button no 01 36 2 01 84 3 or A CO ICD Group button A PDN button How do you prefer to receive an intercom call Alternate Receiving Ring V...

Page 199: ...n alarm tone is heard Private mode Would you like to keep recording after answering the call in the LCS mode LCS Mode Set After Answering No Stop recording Yes Keep recording Would you prefer to automatically hear a call waiting tone when you receive a call while already on the phone Automatic Call Waiting 5 No OFF Yes ON How would you prefer to receive call waiting notifications for intercom call...

Page 200: ... desired no max 32 digits Busy Forwarded when your extension is busy desired no max 32 digits No Answer Forwarded when you do not answer desired no max 32 digits Busy No Answer Forwarded when you do not answer or when your extension is busy To set the timer for No Answer and Busy No Answer FWD N A Timer 0 120 seconds Default 15 seconds Should you prohibit other people from picking up your calls Ca...

Page 201: ... of a Bluetooth wireless headset on your extension 7 KX NT300 series only Bluetooth Removal Confirm that the ID of your Bluetooth wireless headset is displayed To set your extension PIN or change the stored extension PIN Extension PIN Personal Identification Number extension PIN max 10 digits ENTER STORE same extension PIN To set an extension PIN stored extension PIN new extension PIN max 10 digit...

Page 202: ... 4 Not available for the KX T7665 5 This setting applies to both outside and intercom calls For intercom calls this feature must be enabled through system programming 6 Only available for certain digital proprietary telephones 7 Registering and cancelling a Bluetooth wireless headset may take time Please avoid any interruption during that time by for example going off hook WARNING There is a risk ...

Page 203: ...ess PROGRAM or PAUSE Enter personal speed dialling number 2 digits personal speed dialling no Enter phone number max 32 digits Enter name max 20 characters name Press PROGRAM or PAUSE phone no OR PROGRAM PAUSE PROGRAM PAUSE OR Enter 10 and then press ENTER Or press STORE 0 1 OR AUTO DIAL STORE Press ENTER or STORE OR AUTO DIAL STORE Press ENTER or STORE OR AUTO DIAL STORE ...

Page 204: ...d dialling no PROGRAM PAUSE OR Enter 10 and then press ENTER Or press STORE 0 1 OR AUTO DIAL STORE Press ENTER or STORE OR AUTO DIAL STORE Press Left or Right to select a desired part Press CLEAR CLEAR To erase a number or character To insert a number or character Press Left or Right to select a desired part number character Enter a number or character It will be inserted in front of the selected ...

Page 205: ...elephone Paired SLT will ring Forced Answerback Selection Disable Live Call Screening Mode Set Hands free mode LCS Mode Set After Answering Stop recording Automatic Call Waiting Enable Manual Call Waiting Intercom Calls Disable No call No tone Call Waiting Tone Type Selection Tone 1 Absent Message Off Personal Absent Message Cleared Call Forwarding FWD Do Not Disturb DND Intercom Outside Calls Off...

Page 206: ...ou do not desire that the Call Waiting FWD DND or Hot Line to be cleared by this feature please ask your dealer Press PROGRAM or PAUSE Enter Press PROGRAM or PAUSE OR PROGRAM PAUSE OR PROGRAM PAUSE Press ENTER or STORE OR AUTO DIAL STORE Press ENTER or STORE STORE OR AUTO DIAL ...

Page 207: ...buttons only the One touch Dialling button can be set Button Programming Input Loop CO L CO Group CO G CO Outside line group no 2 digits Single CO S CO Outside line no 3 digits Direct Station Selection DSS Extension no One touch Dialling 1 Desired no max 32 digits Incoming Call Distribution Group ICD Group Incoming call distribution group extension no delayed ringing time 0 7 3 Message Message for...

Page 208: ...4 Call Log for ICD Group 4 Incoming call distribution group extension no Log in Log out Log in Log out of a specified group Incoming call distribution group extension no Log in Log out for all groups Hurry up Incoming call distribution group extension no Wrap up System Alarm 4 Time Service Day Night Lunch Break 0 1 2 3 5 Tenant no Answer 4 Release 4 Toll Restriction Call Barring Toll Restriction C...

Page 209: ...ary Directory Number SDN Extension no delayed ringing time 0 7 9 Check in 4 Check out 4 Two way Record 10 Voice mail floating extension no 11 Two way Transfer 10 Voice mail floating extension no 11 One touch Two way Transfer 10 Voice mail floating extension no 11 Extension no Incoming call distribution group extension no Live Call Screening LCS 10 Voice Mail Transfer 10 Voice mail floating extensi...

Page 210: ...group 4 This button is not available for a PS 5 0 Day Night Lunch Break 1 Day Night Break 2 Day Night Lunch 3 Day Night 6 Availability of this button depends on the ISDN service of your telephone company Refer to 1 2 5 Accessing the ISDN Service ISDN Service Access 7 This button is not available for the KX T7665 8 The button may not be available depending on the networking method in use or the set...

Page 211: ... hear tone type 01 Other telephones Only tone types 01 to 08 are available It is possible to enter a tone type number from 09 to 30 but you will hear tone type 02 Only one ringing tone can be selected for all PDN buttons on your extension Press PROGRAM Press PROGRAM Press ENTER or STORE Enter tone type number tone type no To continue PROGRAM PROGRAM OR AUTO DIAL STORE R Tone Press CO ICD Group PDN...

Page 212: ...10 digits is required Default 1234 WARNING The PBX has a default password preset For security change the password the first time that you programme the PBX It is strongly recommended that a password of 10 numbers or characters be used for maximum protection against unauthorised access For a list of numbers and characters that can be used in the password refer to Entering Characters To avoid unauth...

Page 213: ...cation code Verification code Charge Viewing call charges for each outside line Outside line no 3 digits Assigning a charge rate for each outside line group Outside line group no 2 digits Charge rate Clearing all charges Printing the total call charge Locking unlocking other extensions Remote Extension Dial Lock Extension no to lock to unlock Clearing the PIN and PIN lock for extensions Extension ...

Page 214: ...ent telephone calls will be made if a third party discovers your password verification code PIN The cost of such calls will be billed to the owner renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Keeping your PIN secret b Selecting a complex random PIN that cannot be easily guessed c Changing your PIN regularly To enter a decimal point press Item Progra...

Page 215: ... The PBX has a default password preset For security change the password the first time that you programme the PBX It is strongly recommended that a password of 10 numbers or characters be used for maximum protection against unauthorised access For a list of numbers and characters that can be used in the password refer to Entering Characters To avoid unauthorised access to the PBX keep the password...

Page 216: ...V NEXT STORE ENTER Back to Previous Menu CANCEL SHIFT PROGRAM END SELECT FLASH CLEAR SECRET The buttons shown in this column are from the KX T7400 series REDIAL SP PHONE FWD DND CONF AUTO DIAL STORE SHIFT SHIFT SHIFT PAUSE PAUSE PROGRAM PAUSE HOLD HOLD AUTO ANS MUTE MESSAGE MUTE AUTO ANSWER MESSAGE FLASH RECALL FLASH TRANSFER TRANSFER INTERCOM INTERCOM ...

Page 217: ...mming mode 2 Programming You can enter each programme number 3 digits 3 Exiting the mode To exit the programming mode at any time lift the handset To exit the programming mode at any time lift the handset Enter system password Enter system password Press PROGRAM or PAUSE OR PROGRAM PAUSE Press PROGRAM or PAUSE PROGRAM PAUSE OR ...

Page 218: ...ter hour 01 12 hour Enter minute 00 59 minute To end Press ENTER 0 0 0 Press ENTER END HOLD Press END Press NEXT Press SELECT to choose AM or PM Press Right SELECT AUTO ANS MUTE MESSAGE Press SELECT for month SELECT AUTO ANS MUTE MESSAGE Enter 000 Press ENTER Enter date 01 31 date Enter year 00 99 year Enter hour 00 23 hour Enter minute 00 59 minute To end Press ENTER 0 0 0 Press ENTER END HOLD Pr...

Page 219: ...ts divide the number and store it into more than one speed dialling number FLASH RECALL PAUSE and Secret INTERCOM can also be stored If you do not want to display the stored number when making a call press the Secret INTERCOM button before and after the numbers you wish to conceal If you store an outside party s number you should first store a line access number If you need to enter an account cod...

Page 220: ...er to each extension The leading number s should be the same as the number s assigned for Flexible Numbering A duplicate entry is invalid Press ENTER Enter 002 Press ENTER Enter system speed dialling number 3 digits Press END Press CANCEL Press NEXT Press PREV To continue To end 0 0 2 Enter name max 20 characters name system speed dialling no OR Press ENTER Enter 003 Press ENTER Press END Enter ne...

Page 221: ...eful if you want to know who is calling or who you are calling when making an intercom call using the directory To enter characters refer to Entering Characters Press ENTER Enter 004 Press ENTER Press END Enter name max 20 characters name Press CANCEL Press NEXT Press PREV To continue To end 0 0 4 Enter extension number extension no OR ...

Page 222: ...3 3 Customising Your System System Programming 222 User Manual ...

Page 223: ...User Manual 223 Section 4 Appendix This chapter provides the Troubleshooting the Feature Number Table and Tone List Check the Troubleshooting section before consulting your dealer ...

Page 224: ...the operations work when using a proprietary telephone The Intercom line was not seized The seized line when going off hook was changed by personal setting 3 1 2 Settings on the Programming Mode In the manual going off hook means an Intercom line is seized If the setting has been changed press the INTERCOM or PDN button after going off hook and follow the instructions The parallelled single line t...

Page 225: ...alues write the new feature numbers in the table in 4 2 1 Feature Number Table Ask your dealer to change the feature numbers for easier use While talking to an outside party the line is disconnected The time limit has run out 1 4 1 Transferring a Call Call Transfer 1 4 5 Multiple Party Conversation Consult your dealer to extend the time limit if necessary Redialling does not function The stored nu...

Page 226: ...al the number Storing Names and Numbers 3 1 3 Customising the Buttons I want to confirm my extension number Your Extension Number in 1 1 1 Before Operating the Telephones The date and time are not correct Set the date and time by system programming Date Time 000 in 3 3 2 System Programming The display is not shown well Change the Display contrast level 3 1 2 Settings on the Programming Mode I want...

Page 227: ...ct an idle outside line in the specified outside line group automatically Outside Line Group Access 8 outside line group no 2 digits outside phone no Making a Call to a Private Network TIE Line Access 7 private phone no Using an Account Code Account Code Entry 49 account code outside phone no 1 2 2 Easy Dialling Using Numbers Stored at Your Extension Personal Speed Dialling To store 30 personal sp...

Page 228: ...hone no To call with a verification code Verification Code Entry verification code verification code PIN phone no 1 2 8 To Access Another Party Directly from Outside Direct Inward System Access DISA Calling through DISA To an extension In All Security Mode only your extension no verification code extension PIN verification code PIN extension no To an outside party In Trunk Security Mode All Securi...

Page 229: ...entifying Malicious Calling Parties Malicious Call Identification MCID 7 3 1 4 1 Transferring a Call Call Transfer Transferring a Call Using the ISDN Service Call Transfer CT by ISDN 62 phone no 1 4 2 Holding a Call To hold Call Hold To retrieve a call Call Hold Retrieve 50 To retrieve a call Call Hold Retrieve Specified with a held line number 53 outside line no which is held 3 digits Specified w...

Page 230: ...ng Incoming Calls Do Not Disturb DND Both Calls 710 0 Cancel Outside Calls 711 1 Do Not Disturb DND Intercom Calls 712 2 All calls phone no 3 Busy phone no 4 No Answer phone no 5 Busy No Answer phone no 7 Follow Me your extension no 8 Follow Me Cancel your extension no To set the timer for No Answer and Busy No Answer 713 00 99 second To set cancel Call Forwarding FWD for your Incoming Call Distri...

Page 231: ...or Each Time Mode To record 8 0 Day 1 Night 2 Lunch 3 Break 1 To play back 8 0 Day 1 Night 2 Lunch 3 Break 2 To clear 8 0 Day 1 Night 2 Lunch 3 Break 0 To leave a voice message directly to another extension s message box 6 extension no Listening to Voice Messages Left by Callers 3 Redirecting Your Calls to Your Message Box Both Calls 710 0 Cancel Outside Calls 711 2 All Calls floating extension no...

Page 232: ...Paging Announcement To answer 43 To deny 721 1 To allow 0 1 7 3 Making an Announcement and Having a Multiple Party Conversation Broadcasting To call and make an announcement 32 broadcasting group no 1 digit 1 8 1 Setting the Alarm Timed Reminder 760 To set 12H 1 hour minute 0 AM 1 PM 0 once 1 daily 24H 1 hour minute 0 once 1 daily To cancel 0 1 8 3 Receiving Call Waiting Call Waiting Off hook Call...

Page 233: ...our Number Being Displayed on the Called Party s Telephone Calling Line Identification Restriction CLIR 7 1 To show 0 To prevent 1 1 8 7 Preventing Other People from Joining Your Conversation Executive Busy Override Deny 733 To prevent 1 To allow 0 1 8 8 Turning on the Background Music BGM 751 To set BGM no 1 digit To cancel 0 1 8 9 Protecting Your Line against Notification Tones Data Line Securit...

Page 234: ...no To enter leave Not Ready mode 735 1 Not Ready 0 Ready 3 1 9 2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group Incoming Call Distribution Group Monitor 739 ICD Group extension no 1 10 1 If a Doorphone Door Opener is Connected Doorphone Call 31 doorphone no 2 digits Opening a Door Door Open 55 doorphone no 2 digits 1 10 2 If an External Relay is Connected 56 rela...

Page 235: ...no hour minute 0 AM 1 PM 0 once 1 daily 24H 1 extension no hour minute 0 once 1 daily To cancel 0 extension no To confirm 2 extension no 1 11 2 Recording Information Using Preprogrammed Messages Printing Message 761 message no parameter 1 12 1 Walking Extension 727 your extension no extension PIN 1 12 2 Enhanced Walking Extension 727 To set an extension status to Service out To set an extension st...

Page 236: ... Outside Line Trunk Busy Out 785 outside line no 3 digits 1 2 1 7 Releasing Network Direct Station Selection NDSS Monitor 784 another PBX extension no 3 1 1 Customising Your Phone Personal Programming Assigning an Extension PIN to Your Extension Extension PIN Personal Identification Number 799 To set 1 extension PIN same extension PIN To cancel 0 stored extension PIN 1 Manager only 2 Manager and p...

Page 237: ...n Calling Back the Caller Who Left an Indication Message Waiting 4 Monitoring Another Extension Call Monitor 5 Reserving a Busy Line Automatic Callback Busy Setting Callback on an ISDN Line Completion of Calls to Busy Subscriber CCBS 6 1 2 6 Alternating the Calling Method Alternate Calling Ring Voice Feature While dialling or talking Fixed Number 1 4 5 Multiple Party Conversation Adding Other Part...

Page 238: ...This Tone 4 3 1 What is This Tone While on hook When going off hook Ring Tones The following tones are programmable allowing recognition of call type Outside Intercom or Doorphone Tone 1 Tone 2 Tone 3 Tone 4 Dial Tones Tone 1 Normal 1 s 1 s 1 s 1 s 1 s ...

Page 239: ...b Extension Dial Lock Executive Busy Override Deny Hot Line Timed Reminder Tone 3 After pressing TRANSFER or Recall hookswitch to hold a call temporarily e g Call Splitting When the recording space of the Built in Simplified Voice Message feature becomes almost full While a called PS is being searched When Account Code Entry is performed When answering a Timed Reminder call with no message When an...

Page 240: ...signed or denied Ringback Tones Tone 1 Tone 2 Do Not Disturb DND Tone The dialled extension is refusing incoming calls Indication Tones Tone 1 Call waiting tone Tone 2 A call is on hold longer than the specified time Warning Tone This tone is sent 15 10 and 5 seconds before the specified time for disconnection Confirmation Tones Tone 1 The feature setting was set successfully 1 s 1 s 1 s 1 s 1 s 1...

Page 241: ... external speaker Tone 3 Before the following features activate Retrieving a held call Picking up another call Paging Answering a paging announcement Answering the call through a speaker Tone 4 Establishing or leaving a conference Tone 5 A call has been put on hold 1 s 1 s 1 s 1 s ...

Page 242: ...4 3 What is This Tone 242 User Manual ...

Page 243: ...User Manual 243 Index ...

Page 244: ...og for ICD Group Button 26 208 Call Monitor 46 237 Call Park 69 229 Call Park Automatic Park Zone Button 26 208 Call Park Button 26 208 Call Park Retrieve 70 Call Pickup 57 Call Pickup Deny 57 229 Call Splitting 72 Call Transfer 62 229 Call Transfer CT by ISDN 65 229 Call Waiting 42 Call Waiting Tone 130 Call Waiting Tone Type Selection 199 Call Waiting Answering 74 230 Call Waiting Automatic 199 ...

Page 245: ...nhanced DSS Key Mode 92 Enhanced Walking Extension 167 ENTER Button 25 Entering Characters 175 Exclusive Call Hold 67 Executive Busy Override 45 237 Executive Busy Override Deny 134 200 233 Extension Control 184 213 Extension Dial Lock 117 201 232 Extension Feature Clear 140 234 Extension Name 004 221 Extension Number 003 220 Extension number Confirming Your Own 17 Extension PIN Personal Identific...

Page 246: ...Waiting 43 228 237 Messages Preprogrammed Recording 165 MODE Button 25 MONITOR Button 22 Monitoring Another Extension Call Monitor 46 Multiple Party Conversation 78 122 Mute 87 N Names and Numbers Storing 174 Navigator Key 18 25 NDSS Network Direct Station Selection 192 Network Direct Station Selection NDSS Button 27 209 Network Direct Station Selection Releasing 192 O Off hook Call Announcement O...

Page 247: ...m Password 215 System Programming 215 218 System Programming Information 215 System Programming Icon Descriptions 216 System Speed Dialling 36 227 System Speed Dialling Name 002 220 System Speed Dialling Number 001 219 T TAFAS Trunk Answer From Any Station 58 Talking to Two Parties Alternately Call Splitting 72 Telephone Number Hiding 132 133 Telephone Number Sending 131 Telephone Numbers Storing ...

Page 248: ... Walking Extension Enhanced 167 235 Walking Station Walking Extension 166 235 Warning Tone 240 When the Dialled Line is Busy or There is No Answer 40 Whisper OHCA 130 232 Wireless XDP Parallel Mode 139 234 Wrap up 141 Wrap up Button 27 208 Y Your Extension Number 17 ...

Page 249: ...Index User Manual 249 ...

Page 250: ...ight This material is copyrighted by Panasonic Communications Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd 2007 Panasonic Communications Co Ltd All Rights Reserved KK0507TK0 v1 007 ...

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