3.1 Unified Messaging System Administration
3.1.1 Unified Messaging System Overview
Description
The PBX has a built-in messaging system that provides voice mail to its subscribers. The Unified Messaging
system can also provide voice guidance to outside callers, either directing them to their desired destination or
to the mailbox of a subscriber, where they can leave a voice message.
Users
The following three types of users exist in the Unified Messaging system:
•
Subscriber (maximum: 500)
A subscriber is an extension user who has a mailbox assigned to his extension. Subscribers can play back
messages saved in their mailboxes, leave messages for other subscribers, record a message that is then
sent to multiple parties (including outside parties), record greeting messages, and more.
•
Message Manager (maximum: 1)
The message manager is in charge of the general delivery mailbox, as well as performing some setup,
such as recording prompts and changing notification settings. Through system programming, subscribers
can also be assigned Message Manager privileges.
•
System Manager (maximum: 1)
The system manager is in charge of the Unified Messaging system as a whole, and can access many
settings. The system manager’s duties include setting up mailboxes, assigning COS settings, and changing
the service mode.
UM Ports and the UM Group
The PBX initially
provides two ports (called UM ports) for use by the Unified Messaging system. A port acts
as a pathway into the Unified Messaging system, so when a call is directed to the Unified Messaging system,
it requires one available UM port. The number of ports for one PBX can be expanded to a maximum of 24.
The UM ports of a PBX belong to the PBX’s UM group. This group has a floating extension number, which can
be the destination for incoming calls, redirected calls, transferred calls, etc. When incoming calls are received
at the floating extension number of the UM group, calls will hunt starting at the lowest UM port number. Once
an available port is found, the service assigned to the port, trunk, etc., determines how the call is handled
(
®
3.2.1.39 Service Group). Services include features such as Voice Mail service (
®
Service), which allows a caller to leave a voice message at a subscriber’s mailbox, and Automated Attendant
(
®
3.2.1.3 Automated Attendant (AA)), which directs the caller to a subscriber’s extension.
*1
When installing the optional equipment such as VoIP DSP Card, even if the number of ports are not expanded, only 2 channels are
available.
UM Group
UM
Port 1
UM
Port 2
UM
Port 3
UM
Port 4
UM
Port 5
×
(Busy)
×
(Busy)
×
(Busy)
Incoming call
328
Feature Manual
3.1.1 Unified Messaging System Overview
Summary of Contents for KX-NS700
Page 16: ...16 Feature Manual Table of Contents...
Page 17: ...Section 1 For Your Safety Feature Manual 17...
Page 20: ...20 Feature Manual 1 1 1 For Your Safety...
Page 21: ...Section 2 Call Handling Features Feature Manual 21...
Page 59: ...632 Maximum Number of Agents Feature Manual 59 2 2 2 Incoming Call Distribution Group Features...
Page 109: ...Operating Manual References 1 2 1 Basic Calling Feature Manual 109 2 5 4 Trunk Call Features...
Page 195: ...Operating Manual References 1 4 2 Holding a Call Feature Manual 195 2 13 1 Call Hold...
Page 326: ...326 Feature Manual 2 30 2 Outgoing Message OGM...
Page 327: ...Section 3 Unified Messaging System Feature Manual 327...
Page 377: ...Section 4 Network Features Feature Manual 377...
Page 466: ...466 Feature Manual 4 3 6 Network ICD Group...
Page 467: ...Section 5 System Configuration and Administration Features Feature Manual 467...
Page 560: ...560 Feature Manual 5 5 7 PING Confirmation...
Page 561: ...Section 6 Appendix Feature Manual 561...
Page 578: ...578 Feature Manual 6 5 6 PFMPR Software File Version 004 6xxxx...
Page 579: ...Feature Manual 579 Notes...