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3.3 E-mail Client Integration Features
3.3.1 Integration with Microsoft Outlook
Description
Unified Messaging system integration with Microsoft Outlook allows subscribers to access the contents of their
mailboxes through Microsoft Outlook in the same way they do e-mail. Voice messages appear in
subscribers’ inboxes as e-mail messages.
With the Outlook plug-in, subscribers can do the following:
•
Play back voice messages directly from Outlook
•
Record and send voice messages
•
Forward and reply to messages
•
Call back the sender of a message
•
Export voice message data
•
Attach voice messages data to other e-mail messages
Conditions
•
Microsoft Outlook integration requires CA to be installed on the subscriber’s computer (
®
–
CA Pro, CA Operator Console, or CA Supervisor is required to use all the integration features.
–
CA Basic-Express users cannot access the call history or view the presence of extensions from
Outlook.
•
PBX resources are required to access the Unified Messaging system. To reduce the possibility that PBX
performance will be affected, the account in Microsoft Outlook that is set up to access the subscriber’s
mailbox should be set to off-line mode. For details about off-line mode, refer to the documentation for
Microsoft Outlook.
•
Integration is available with Microsoft Outlook 2003 or later.
•
For Outlook 2003 and Outlook 2007: While a subscriber is connected to his mailbox through Outlook, he
will not be able to access the mailbox from a telephone. The subscriber must exit Outlook before he can
access the mailbox’s subscriber services from a telephone.
This condition does not apply to users of Outlook 2007 SP2 or later.
•
KX-NSU201, KX-NSU205, KX-NSU210, KX-NSU220 or KX-NSU299 (Activation Key for Unified
Messaging E-mail Notification) is required to use this feature. One activation key is required for each
mailbox that will be used with this feature.
•
For details about installing and using Outlook integration, refer to the documentation for CA.
PC Programming Manual References
21.1 UM Configuration—[2] Class of Service—General—
User Manual References
Subscriber Operation
Feature Guide
373
3.3.1 Integration with Microsoft Outlook
Summary of Contents for KX-NS500
Page 14: ...14 Feature Guide Table of Contents...
Page 15: ...Section 1 For Your Safety Feature Guide 15...
Page 18: ...18 Feature Guide 1 1 1 For Your Safety...
Page 19: ...Section 2 Call Handling Features Feature Guide 19...
Page 57: ...632 Maximum Number of Agents Feature Guide 57 2 2 2 Incoming Call Distribution Group Features...
Page 107: ...User Manual References 1 2 1 Basic Calling Feature Guide 107 2 5 4 Trunk Call Features...
Page 193: ...User Manual References 1 4 2 Holding a Call Feature Guide 193 2 13 1 Call Hold...
Page 324: ...324 Feature Guide 2 30 2 Outgoing Message OGM...
Page 325: ...Section 3 Unified Messaging System Feature Guide 325...
Page 375: ...Section 4 Network Features Feature Guide 375...
Page 464: ...464 Feature Guide 4 3 6 Network ICD Group...
Page 465: ...Section 5 System Configuration and Administration Features Feature Guide 465...
Page 560: ...560 Feature Guide 5 6 7 PING Confirmation...
Page 561: ...Section 6 Appendix Feature Guide 561...
Page 578: ...578 Feature Guide 6 5 2 PFMPR Software File Version 004 2xxxx...
Page 579: ...Feature Guide 579 Notes...