Panasonic KX-NS500, Features Manual

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2.26.2 CA (Communication Assistant)
Description
Panasonic Communication Assistant (CA) is a CTI application usable with any telephone. A CTI server is not
required to use CA. CA Client has 4 operating modes: Basic-Express, Pro, Supervisor, and Operator
Console.
•
Basic-Express Mode:
Only basic features are available, such as call control.
•
Pro Mode:
A pro user can see the presence (phone status and absent message) of other extensions.
•
ICD Group Supervisor Mode:
A supervisor can use this feature to monitor users within an ICD group from a PC.
•
Operator Console Mode:
An operator or secretary can manage and redirect multiple calls simultaneously with a graphical interface.
Class of Service (COS) Settings
The following CA features can be disabled on a COS basis via system programming:
–
Chat
–
ICD Group Log Out
Microsoft
®
Outlook
®
Integration
CA users who have Microsoft Outlook installed can use CA features, such as making and answering calls,
directly from Outlook.
Users who have Unified Messaging mailboxes can also use Microsoft Outlook to access their messages
through the e-mail interface (
®
3.3.1 Integration with Microsoft Outlook).
Conditions
•
Activation keys are required to enable the application, some of which are preinstalled on the mother board.
•
CTI support for SIP extensions is available only for KX-UT series SIP phones.
•
For information about the required CA version, refer to the corresponding documentation for CA.
•
For details, refer to the documentation for CA.
PC Programming Manual References
9.2.2 PBX Configuration—[1-1] Configuration—Slot—System Property—Site—Port Number— Built-in
Communication Assistant Server
10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—CA
12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 9—
Built-in
Communication Assistant
12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Option 9—
Built-in
Communication Assistant
Feature Guide References
5.1.1 Class of Service (COS)
Feature Guide 297
2.26.2 CA (Communication Assistant)