Panasonic KX-NS300CN, Pc Programming Manual

Page: 159 / 884

Item Description
Average The average waiting time of cancelled calls for the target ICD group.
(HH:MM:SS)
Max. The longest waiting time of cancelled calls for the target ICD group.
(HH:MM:SS)
Max. Waiting Calls The maximum number of calls waiting in the queue of the target ICD
group.
4.
Reports can be outputted in the following 3 ways.
•
Graph : Click the Graph button to display the report in graph form on the ACD Report - Group
Graph screen. Click the Print button to print the graph.
•
Export : Click the Export button to output the report to a local PC as a file.
•
Print : Click the Print button to print the report.
5.
Click the Close button to close the ACD Report - Group Report screen.
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Group—Filter Settings—View Mode
Selects the monitoring view mode from a drop-down list.
Value Range
Group, Hour
*1
, Day, Date, Month, Trunk, Caller ID/CLIP
*1 If Hour is selected, set the monitoring range for the target group (0:00–23:59).
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Group—Filter Settings—Select Group
To select the target group for creating a report, follow the procedure below.
1.
Click the Select button.
2.
Click an ICD group from those displayed in the Available Group for ACD Report window to select it. Up
to 64 groups can be selected.
3.
Click ==> to move the selected ICD groups to the Selected Group for ACD Report window.
4.
To remove ICD groups from the Selected Group for ACD Report window, click a group to select it and
click <== .
5.
Click OK .
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Group—Filter Settings—Select Period
Specifies the target period for the report.
PC Programming Manual 159
8.4.2 Users—ICDG Management—ACD Report