Panasonic KX-NCV200, Getting Started Manual

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5. Known Issues and Limitations
5.1. General

After configuring any settings regarding 3.Group, 4.Extension, 10. CO&Incoming Call on the PBX side,
close the TDA Maintenance Console and then press the Restart button from ACD Client Application for
changes take effect.
5.2. ACD Report Client Installation

There is no uninstalling option from Start | Programs | Panasonic, neither from Program
Files\Panasonic\... The application can be uninstalled only from Start | Settings | Control Panel |
Add/Remove Programs.
5.3. Customer Data and Agents Data

The Agents Data defined inside the ACD Report Server and any changes performed on the Agents Data
do not affect the Extension names defined in PBX.

When Agents
’
names are modified, changes will not be updated in ACD tree until those Agents will log in
using the new name.

The Agent Data cannot be edited while the Agent logs in an extension.
5.4. ACD Monitor

Only for TDA version 3.0, in case of a three party conference, when the initiator of the conference hangs
up (the other parties are in the talking state) the call info is incomplete
–
the log for that call will be recorded
until the initiator of the conference hangs up.

For timers, the threshold unit measure is seconds no matter of which Timers Format option is enabled.

The Overflow Queuing Busy is not counted as Overflow counter.

The call cannot be monitored if its overflowed destination is an extension that does not belong to any
groups.
5.5. Performance Graphs

Custom Performance Graphs titles are not changed according to the monitored item. The title can be
changed at step 5 of the wizard or double click an existing graph and change the title from Graph Title in
the Other tab.