–
CCServer (installed on a dedicated server)
–
CCView Middleware
•
The information collected by CA Supervisor cannot be shared with CCView.
•
System requirements for CCView and CCServer may differ from CA Client.
•
A 3rd Party CTI Link Activation Key (KX-NSF101) is required for KX-NS1000 users to use CCServer
with CA.
•
If CCView Server is used with a PBX that is connecting to CA Server, CSTA MUX must be used to
allow connections to the PBX for both servers. For more information about CSTA MUX, refer to the
CSTA Multiplexer Quick Reference Guide.
•
For information about CCView and related software and middleware, contact your dealer.
Feature Comparison
CA Client has 4 operating modes: Basic-Express, Pro, Operator Console, and Supervisor. The following table
summarises the features available for each mode.
Feature
Basic-Ex
press
Pro
Operator
Console
Supervisor
View other extensions’ presence from main menu
No
Yes
Yes
Yes
Maximum number of contacts
10
1000
1000
1000
Maximum history length
10 calls
1000 calls
1000 calls
1000 calls
ICD group login/logout
No
Yes
Yes
Yes
Listen-In/Busy Override/Take Over
No
No
Yes
Yes
ICD group supervisor
No
No
No
Yes
Conference Interface
No
Yes
Yes
Yes
Network Features
No
Yes
Yes
Yes
3rd-party CRM integration
No
Yes
Yes
Yes
Microsoft Exchange Server integration
No
Yes
Yes
Yes
ACD reports with CCView
No
Yes
Yes
Yes
CA Server missed call log
No
Yes
Yes
Yes
Microsoft Outlook toolbar
Yes
*1
Yes
Yes
Yes
*1
Call history and presence display in Outlook are not available for Basic-Express users.
Note
•
A CA activation key for the desired number of users must be registered in the PBX. See
3 System
Requirements
for details about the activation keys.
•
You must enable CA mode for the extensions that will use CA Client in the PBX settings.
Free and Trial CA Installations
A limited number of copies of CA Basic-Express can be used on your PBX’s network without activation keys.
Also, a limited number of free 60-day trials are available for other CA modes. During the trial period, all of the
modes’ features are usable without installing an activation key.
The following tables detail the number of CA Basic-Express and trials available according to your PBX:
24
Quick Reference Guide
