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107
KX-MB771GR
12.3.6. CALL SERVICE TROUBLESHOOTING GUIDE
Call Service related error is most frequent.
Call Service 1 ----- Polygon doesn’t rotate......... Refer to
LSU (Laser Scanning Unit) SECTION
• First, listen to the sound. If rotation sound isn't heard, check 24V line, POLON signal and POLCLK signal. If even a little of sound
is heard, check XREADY signal.
Call Service 2 ----- Laser isn't output.......... Refer to
LSU (Laser Scanning Unit) SECTION
• This can be judged only by referring to signal. Check 5V line, XHSYNC, XAPC, XVIDEO, XLDON.
Call Service 3 ----- Detection of fixing temperature.......... Refer to
• *Service mode *655 tells the detection number and 3 latest temperatures of the thermistor. The detection point of the Call Ser-
vice 3 and the thermistor temperature is displayed. Maximum 3 latest temperatures are displayed showing the newest on the left.
[AABB CCDD EEFF] AA, CC and EE show the detection points and BB, DD and FF show their temperature detection points.
00: CALL SERVICE 3 was not occurred.
01: means that the value of AD did not increased by 6 steps or more within 10 sec soon after the heater was turned ON. (ther-
mistor’s open detection)
02: means that it did not reach the first stabilizing temperature (170
°
C: 5Bh) within 50 seconds.
03: means that it did not reach the second stabilizing temperature (195
°
C: 44h/200
°
C: 40h) within 70 seconds after reaching the
first stabilizing temperature (170
°
C: 5Bh).
04: means that it dropped to 155
°
C: 6Ch/160
°
C: 66h (-40 deg) or below by the temperature control after reaching the second sta-
bilizing temperature (195
°
C: 44h/200
°
C: 40h).
05: means that it did not reach the first stabilizing temperature (170
°
C: 5Bh) within 30 seconds from detection temperature 1
(70
°
C: D8h).
06: means that it became 235
°
C: 2Ah or over during printing.
07: means that during printing the short of the thermistor (AD: 00h) was detected.
08: means that the thermistor’s short (AD: 00h) and open (AD: FFh or over) were detected.
<Note>
Call Service 4 ----- Rotation of Fan.......... Refer to
• Connector isn’t inserted firmly, dust is caught in and the fan is broken.
• Rotation of the Fan can be confirmed by following Test Mode.
Service mode *677
:1... Normal operation (default)
:2... Right Fan ON (High speed)
:3... Right Fan ON (Low speed)
:4... Left Fan ON (High speed)
:5... Left Fan ON (Low speed)
:6... Both Fan OFF
Call service 5 ----- Rotation of Engine motor.......... Refer to
• Engine motor’s rotation detection signal LD did not become Low within rated speed ±6.25%.
• Service mode *556: the operation of Main Motor can be checked by pressing 0 and SET buttons.
Call service 6 ----- Detection of Charger error.......... Refer to the
HVPS (High Voltage Power Supply) SECTION
• Breaking of charger’s wire of Drum Unit and/or loose connection of High voltage terminals (CHRG, GRID).
• First, replace the Drum unit even so, it doesn’t function check the high voltage power supply.
* As for Call Service 1, 2, 4, 5 and 6, turn the power OFF then ON to restart.
Once “CALL SERVICE3” is displayed, it does not disappear until the Factory Setup or Service Function #529 is
executed.
Therefore Service Function #529 should not be executed before the confirmation, and #529 should be done after the countermea-
sure.
Summary of Contents for KX-MB771GR
Page 8: ...8 KX MB771GR 4 2 TRANSLATION LISTS 4 2 1 HELP FUNCTION ...
Page 9: ...9 KX MB771GR 4 3 ERROR MESSAGE 4 3 1 DISPLAY ...
Page 10: ...10 KX MB771GR 4 3 2 REPORT 4 3 3 OTHERS ...
Page 12: ...12 KX MB771GR 6 Technical Descriptions 6 1 CONNECTION DIAGRAM ...
Page 35: ...35 KX MB771GR 6 8 2 FLAT TORQUE 1 2 PHASE EXCITATION HALF STEP 1 Timing chart 2 Wave form ...
Page 36: ...36 KX MB771GR 6 8 3 W 1 2 PHASE EXCITATION QUARTER STEP 1 Timing chart 2 Wave form ...
Page 40: ...40 KX MB771GR 6 11 LSU Laser Scanning Unit SECTION ...
Page 41: ...41 KX MB771GR ...
Page 49: ...49 KX MB771GR 6 12 9 2 Drum Detection ...
Page 55: ...55 KX MB771GR ...
Page 60: ...60 KX MB771GR DC DC Main Board Supply ...
Page 61: ...61 KX MB771GR wave form ...
Page 119: ...119 KX MB771GR 12 3 7 6 LIGHT PRINT CROSS REFERENCE HIGH VOLTAGE SECTION P 165 ...
Page 121: ...121 KX MB771GR 12 3 8 2 THE RECORDING PAPER IS WAVED OR WRINKLED ...
Page 122: ...122 KX MB771GR 12 3 8 3 SKEW ...
Page 124: ...124 KX MB771GR 12 3 8 5 THE RECORDING PAPER JAM ...
Page 127: ...127 KX MB771GR CROSS REFERENCE MOTOR SECTION P 157 ...
Page 128: ...128 KX MB771GR 12 3 9 2 SKEW ADF ...
Page 130: ...130 KX MB771GR 12 3 9 6 BLACK OR WHITE VERTICAL LINE IS COPIED ...
Page 131: ...131 KX MB771GR 12 3 10 AN ABNORMAL IMAGE IS COPIED CROSS REFERENCE CIS CONTROL SECTION P 161 ...
Page 140: ...140 KX MB771GR ...
Page 142: ...142 KX MB771GR ...
Page 143: ...143 KX MB771GR CROSS REFERENCE TEST FUNCTIONS P 81 ...
Page 144: ...144 KX MB771GR CROSS REFERENCE TEST FUNCTIONS P 81 ...
Page 145: ...145 KX MB771GR CROSS REFERENCE TEST FUNCTIONS P 81 ...
Page 146: ...146 KX MB771GR CROSS REFERENCE TEST FUNCTIONS P 81 ...
Page 147: ...147 KX MB771GR ...
Page 148: ...148 KX MB771GR ...
Page 149: ...149 KX MB771GR CROSS REFERENCE TEST FUNCTIONS P 81 ...
Page 157: ...157 KX MB771GR 12 3 17 MOTOR SECTION 12 3 17 1 ENGINE MOTOR ...
Page 158: ...158 KX MB771GR 12 3 17 2 FB Flatbed MOTOR ...
Page 159: ...159 KX MB771GR 12 3 17 3 ADF MOTOR ADF provided model only ...
Page 160: ...160 KX MB771GR 12 3 18 LSU SECTION CROSS REFERENCE LSU Laser Scanning Unit SECTION P 40 ...
Page 161: ...161 KX MB771GR 12 3 19 CIS CONTROL SECTION ...
Page 162: ...162 KX MB771GR CROSS REFERENCE TEST FUNCTIONS P 81 ...
Page 164: ...164 KX MB771GR ...
Page 165: ...165 KX MB771GR 12 3 21 HIGH VOLTAGE SECTION 1 Main ...
Page 166: ...166 KX MB771GR 2 CHG GRID 3 TRA ...
Page 167: ...167 KX MB771GR 3 DEV DC TRA ...
Page 168: ...168 KX MB771GR 12 3 22 USB SECTION Troubleshooting 1 Confirmation of the PC settings ...
Page 169: ...169 KX MB771GR 2 Confirmation of the main unit ...
Page 171: ...171 KX MB771GR Waveform of normal operation ...
Page 172: ...172 KX MB771GR 12 3 23 MAIN BOARD SECTION 3 3V TROUBLESHOOTING GUIDE ...
Page 173: ...173 KX MB771GR 1 2V TROUBLESHOOTING GUIDE ...
Page 177: ...177 KX MB771GR When the document has jammed near the document exit 3 Close the ADF cover ...
Page 183: ...183 KX MB771GR 5 Close the top cover until locked ...
Page 186: ...186 KX MB771GR 13 Service Fixture Tools ...
Page 188: ...188 KX MB771GR 14 1 ADF SECTION ...
Page 189: ...189 KX MB771GR 14 2 REMOVE ADF SECTION 1 ...
Page 190: ...190 KX MB771GR 14 3 REMOVE ADF SECTION ...
Page 191: ...191 KX MB771GR 14 4 REMOVE TOP COVER SECTION ...
Page 192: ...192 KX MB771GR 14 5 REMOVE SCANNER GLASS SECTION ...
Page 193: ...193 KX MB771GR 14 6 REMOVE OPERATION PANEL SECTION ...
Page 194: ...194 KX MB771GR 14 7 LEFT SIDE SECTION 14 8 REMOVE MAIN BOARD ...
Page 195: ...195 KX MB771GR 14 9 REMOVE GEAR CHASSIS SECTION ...
Page 196: ...196 KX MB771GR 14 10 REMOVE PAPER FEED ROLLER 14 11 RIGHT SIDE SECTION ...
Page 197: ...197 KX MB771GR 14 12 REMOVE RIGHT SIDE COVER SECTION ...
Page 198: ...198 KX MB771GR 14 13 LOWER SIDE CABINET SECTION ...
Page 199: ...199 KX MB771GR 14 14 REMOVE RIGHT CASSETTE GUIDE 14 15 REMOVE PICK UP BOARD ...
Page 200: ...200 KX MB771GR 14 16 REMOVE HIGH VOLTAGE POWER BOARD ...
Page 201: ...201 KX MB771GR 14 17 REMOVE PICK UP ROLLER UNIT ...
Page 202: ...202 KX MB771GR 14 18 REMOVE LOW VOLTAGE POWER BOARD ...
Page 203: ...203 KX MB771GR 14 19 REMOVE FUSER UNIT ...
Page 204: ...204 KX MB771GR 14 20 Installation Position of The Lead 14 20 1 MAIN BAORD SECTION ...
Page 205: ...205 KX MB771GR 14 20 2 BOTTOM PART SECTION ...
Page 206: ...206 KX MB771GR 14 20 3 SIDE CABINET SECTION ...
Page 207: ...207 KX MB771GR 14 20 4 HIGH VOLTAGE POWER SUPPLY BOARD SECTION ...
Page 208: ...208 KX MB771GR 14 20 5 LOW VOLTAGE POWER SUPPLY BOARD SECTION ...
Page 209: ...209 KX MB771GR 14 20 6 AC INLET SECTION 14 20 7 SOLENOID LEAD SECTION ...
Page 222: ...222 KX MB771GR 15 4 TERMINAL GUIDE OF THE ICs TRANSISTORS AND DIODES 15 4 1 MAIN BOARD 1 ...
Page 223: ...223 KX MB771GR 15 4 2 MAIN BOARD 2 15 4 3 OPERATION BOARD ...
Page 227: ...227 KX MB771GR 15 6 1 NG EXAMPLE ...
Page 228: ...228 KX MB771GR 15 7 TEST CHART 15 7 1 ITU T No 1 TEST CHART ...
Page 229: ...229 KX MB771GR 15 7 2 ITU T No 2 TEST CHART ...
Page 231: ...231 KX MB771GR MEMO ...
Page 235: ...235 KX MB771GR MEMO ...
Page 244: ...244 KX MB771GR MEMO ...
Page 253: ...253 KX MB771GR 18 1 2 TOP COVER SECTION ...
Page 254: ...254 KX MB771GR 18 1 3 ADF SECTION ...
Page 255: ...255 KX MB771GR 18 1 4 MOTOR SECTION ...
Page 256: ...256 KX MB771GR 18 1 5 LOWER CABINET SECTION ...
Page 257: ...257 KX MB771GR 18 1 6 UPPER CABINET SECTION ...
Page 258: ...258 KX MB771GR 18 1 7 FUSER SECTION ...
Page 259: ...259 KX MB771GR 18 1 8 LOWERSIDE CABINET ...
Page 260: ...260 KX MB771GR 18 1 9 GEAR SECTION 1 ...
Page 261: ...261 KX MB771GR 18 1 10 GEAR SECTION 2 ...
Page 262: ...262 KX MB771GR 18 1 11 CASSETTE OUTPUT TRAY ...
Page 263: ...263 KX MB771GR 18 1 12 ACTUAL SIZE OF SCREWS AND WASHERS ...
Page 264: ...264 KX MB771GR 18 1 13 ACCESSORIES AND PACKING MATERIALS ...