Panasonic KX-HNC850 User Manual Download

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Information and Troubleshooting Guide

Home Monitoring Camera with Ambient Light

HomeHawk FLOOR

Model No�

KX-HNC850

Thank you for purchasing a Panasonic product�
Please read this document before using the unit and save it for future reference�

HNC850_ITG_(en-en)_0208_ver.070.pdf 1

2019/02/08 17:02:22

Summary of Contents for KX-HNC850

Page 1: ...oring Camera with Ambient Light HomeHawk FLOOR Model No KX HNC850 Thank you for purchasing a Panasonic product Please read this document before using the unit and save it for future reference HNC850_ITG_ en en _0208_ver 070 pdf 1 2019 02 08 17 02 22 ...

Page 2: ...and rights of portrait 8 Security cautions 8 For your safety 9 For best performance 11 FCC and other information 12 Specifications 16 Troubleshooting Initial setup by Easy Setup 17 Troubleshooting Initial setup by Manual Setup 19 Troubleshooting Connection 21 Troubleshooting Sensors 22 Warranty 27 HNC850_ITG_ en en _0208_ver 070 pdf 2 2019 02 08 17 02 23 ...

Page 3: ...p and then tap 2 Tap Support 3 Tap User s Guide Note You can also access the User s Guide at the web page listed below https panasonic net cns pcc support homehawk manual Microsoft Windows Internet Explorer 8 and earlier versions are not supported Design and specifications are subject to change without notice HNC850_ITG_ en en _0208_ver 070 pdf 3 2019 02 08 17 02 23 ...

Page 4: ...functions Top LED lights Front Touch key Touch to turn the light on off as well as adjust the dimmer to 3 levels Microphone LED indicator Lens Brightness sensor HNC850_ITG_ en en _0208_ver 070 pdf 4 2019 02 08 17 02 23 ...

Page 5: ... camera beeps 2 Using an object with a thin tip press and hold RESET button on the back of the camera until the camera beeps about 5 seconds The camera s settings are reset 3 Wait for the camera s LED to light in yellow Note After resetting perform the initial setup to use the camera For more information access the User s Guide page 3 Base Base AC adaptor HNC850_ITG_ en en _0208_ver 070 pdf 5 2019...

Page 6: ... Red blinking Camera is out of range of your wireless router 2 LED lights are abnormally hot Wireless LAN connection failed White lit Privacy mode is on 1 Red blinking slowly Streaming data 1 or detecting motion 1 Accessing microSD card when privacy mode is off White blinking slowly Accessing microSD card when privacy mode is on Green blinking every 1 5 seconds Batteries for power backup are in us...

Page 7: ...n batteries Confirm correct polarities Disconnect the AC adaptor when inserting or replacing batteries Batteries are only intended for short term use 1 Remove the base cover from the base 2 Install the batteries in the battery holder 3 Attach the base cover to the base Note The HomeHawk app notifies you when the battery power is low In this case remove and replace all of the batteries with new one...

Page 8: ...r all wireless communication Do not use the default password continuously Change it to your own setting and set new one periodically Do not use passwords that could be easily guessed by a third party If you keep a record of your passwords protect that record If you lose your mobile device change the password used to access this product If you enable the product s auto login feature enable the scre...

Page 9: ...ting and contact us at http shop panasonic com support Unplug from power outlets and never touch the inside of the product if its casing has been broken open Danger of electric shock exists Never touch the plug with wet hands Danger of electric shock exists Do not connect non specified devices Installation Do not allow the power cord to be excessively pulled bent or placed under heavy objects Do n...

Page 10: ... install wiring during a lightning storm The AC adaptor is used as the main disconnect device Ensure that the AC outlet is installed near the product and is easily accessible Place the product on the stable location where the base can be adequately supported when installing Do not place the product on soft or unstable material It may fall down break or cause injury Note when using alkaline batteri...

Page 11: ...window Coverage and transmission quality depends on the local environmental conditions If the transmission quality is not satisfactory move this product to another location Environment Keep the product away from electrical noise generating devices such as fluorescent lamps and motors The product should be kept free from excessive smoke dust high temperature and vibration Do not expose this product...

Page 12: ...mmend backing up important data to a computer or other device Notice for product disposal transfer or return This product can store your private confidential information To protect your privacy confidentiality we recommend that you erase information from the memory before you dispose of transfer or return the product Notice FCC and other information FCC This device complies with Part 15 of the FCC...

Page 13: ...t on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Some devices operate at frequencies that may cause interference to nearby TVs and VCRs To minimize or prevent such interference this device should not be placed near or on top of a TV or VCR If interference is experienced move this device further away from the TV ...

Page 14: ...tacts us at the contact information provided below for a charge of no more than the cost of physically distributing source code a complete machine readable copy of the corresponding source code and the copyright notices covered under the GPL and the LGPL Please note that software licensed under the GPL and the LGPL is not under warranty https panasonic net cns pcc support homehawk Software informa...

Page 15: ... Inc Android and Google Play are registered trademarks or trademarks of Google LLC Microsoft Windows and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Wi Fi WPA and WPA2 are registered trademarks or trademarks of Wi Fi Alliance All other trademarks identified herein are the property of their respective owners H...

Page 16: ...finity Camera field of view Diagonal 140 microSD card Type microSDHC card 4 GB 32 GB microSDXC card 64 GB 256 GB Speed Class10 or UHS Speed Class 1 or higher Motion detection method Visual sensor Dimensions height width depth 3 poles Approx 1 800 mm 306 mm 306 mm 5 feet 10 7 8 inches 12 1 32 inches 12 1 32 inches 2 poles Approx 1 275 mm 306 mm 306 mm 4 feet 2 3 16 inches 12 1 32 inches 12 1 32 inc...

Page 17: ...linking in red The WPS function on your wireless router may be disabled Some Internet Service Provider wireless routers may have WPS disabled Try Manual Setup Unplug the camera and then plug it in again and then try again from the beginning Try initial setup without using a WPS button on your wireless router Manual Setup The camera and wireless router are too far away Move the camera and wireless ...

Page 18: ...w the on screen instructions and press and hold the SETUP button on the camera until it beeps about 5 seconds The camera s LED indicator is lit in blue The WPS button was pressed on another router which is different from the router your mobile device is connected with Reconnect your mobile device to the router whose WPS button was pressed restart the HomeHawk app and then follow the on screen inst...

Page 19: ...to your wireless router s manual Unplug the camera and then plug it in again and then try again from the beginning The camera s LED indicator is lit in blue Your mobile device is connected to another network Connect your mobile device to the same wireless network that was used to set up the camera and try to add the mobile device again A network clash has occurred because you have 2 wireless route...

Page 20: ...is lit in blue The Isolation function on the wireless router is enabled Sometimes when the Isolation function is enabled the camera will not be able to communicate to your mobile device via the wireless router Disable the Isolation function on your wireless router For details refer to your wireless router s manual HNC850_ITG_ en en _0208_ver 070 pdf 20 2019 02 08 17 02 24 ...

Page 21: ...ork provider s settings or policies may prevent the connection Use your mobile network service provider s wireless network 3G 4G etc The network condition of the service area you are currently in is bad and your mobile device is having trouble communicating Confirm the wireless network connection status of your mobile device Try moving to another location There is too much traffic in the wireless ...

Page 22: ...ic takes no responsibility for any injury or damage caused by the use of the camera s sensor features Visual sensor to detect motion The camera can detect motion by recognizing changes in the areas that are visible to the camera Vertical detection range approx 63 Note Movement may be incorrectly detected when the moving object and the background have similar colors Movement may be incorrectly dete...

Page 23: ...ay not detect temperature accurately if the camera is exposed to warm or cool breezes from heating cooling systems You can adjust the temperature setting of the temperature sensor For more information access the User s Guide page 3 Sound sensor The sensor is triggered when the set sound level is exceeded Note The sound sensor may not function as desired when the camera is placed in noisy environme...

Page 24: ...ual sensor 1 Start the HomeHawk app and then tap 2 Tap Settings 3 Tap Camera Settings and select the camera to be tested 4 Mobile Device Volume is displayed only for Android devices 5 6 7 HNC850_ITG_ en en _0208_ver 070 pdf 24 2019 02 08 17 02 24 ...

Page 25: ...ing near the camera use your mobile device to observe where you are in the viewable area when the camera s motion detection features are triggered 7 Note the areas of the viewable area where movement is detected and make adjustments as necessary HNC850_ITG_ en en _0208_ver 070 pdf 25 2019 02 08 17 02 25 ...

Page 26: ...o sensitive Reduce the sensitivity of the visual sensor For more information access the User s Guide page 3 The camera s detection area is too large You can adjust the area detectable by the visual sensor For more information access the User s Guide page 3 HNC850_ITG_ en en _0208_ver 070 pdf 26 2019 02 08 17 02 25 ...

Page 27: ...tyinformation or inside HomeHawk User s Guide If your product does not work properly because of a defect in materials or workmanship Panasonic Corporation of North America referred to as the warrantor will for the length of the period indicated on the chart below which starts with the date of original purchase warranty period at its option either a repair your product with new or refurbished parts...

Page 28: ...fer to the Troubleshooting section For your future reference We recommend keeping a record of the following information to assist with any repair under warranty Serial No Date of purchase found on the bottom of the unit Name and address of dealer Attach your purchase receipt here Two Riverfront Plaza Newark NJ 07102 5490 Panasonic Corporation 2019 PNQX8882ZA CC0119YK0 Printed in Malaysia HNC850_IT...

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