Panasonic KX-HNB700 User Manual Download

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User’s Guide

Text entity: en_us

Model No.

Summary of Contents for KX-HNB700

Page 1: ...User s Guide Text entity en_us Model No ...

Page 2: ...es overview 25 Access point features 26 Access point features overview 26 Mode settings 28 Mode settings overview 28 Checking the selected mode 29 Accessing the mode screen 29 Selecting modes 29 Turning modes off 29 Preset modes 29 Creating new modes 30 Editing modes 31 Deleting modes 31 Amazon Alexa features 32 Amazon Alexa features overview 32 Linking with your Amazon Echo Show 32 Using Amazon A...

Page 3: ...ifications 68 HD camera LED indicator 69 Smart recording features 70 Smart recording features overview 70 Creating smart recording scenarios 70 Turning smart recording scenarios on and off 71 Editing smart recording scenarios 71 Erasing smart recording scenarios 72 HD camera sensor features 72 HD camera sensor features overview 72 Viewing HD camera sensor history 72 Temperature sensor 73 Sound sen...

Page 4: ...eHawk Overview The Panasonic Home Monitoring Camera is a wireless network of devices that help you monitor your home Its easy to use app allows you to stay in charge even when away from home 4 Welcome to the HomeHawk ...

Page 5: ...ng outside your premises Access point KX HNB700 KX HNB705 1 1 2 Front door camera KX HNC700 KX HNC705 16 3 Outdoor camera KX HNC710 KX HNC715 1 Up to 8 mobile devices can be registered to 1 access point 2 Up to 4 access points can be registered to a mobile device 3 Front door cameras and outdoor cameras can only be registered to 1 access point For monitoring inside your premises HD Camera KX HNC80...

Page 6: ... KX HNB705 R Joins front door cameras and outdoor cameras together R Connects to your wireless router with an Ethernet cable R Supports SD card connection for recording video and audio from cameras 6 Welcome to the HomeHawk ...

Page 7: ... vision including color night vision and built in microphone for live monitoring and recording R Built in motion sensor visual detection can be used to trigger other actions alerts etc R Built in microphone and speaker for two way communication 7 Welcome to the HomeHawk ...

Page 8: ...ision including color night vision and built in microphone for live monitoring and recording R Built in motion sensor visual detection can be used to trigger other actions alerts etc R Built in microphone and speaker for two way communication 8 Welcome to the HomeHawk ...

Page 9: ... vision and built in microphone for live monitoring and recording R Built in motion sensor visual detection sound sensor and temperature sensor can be used to trigger other actions camera recording etc R Built in microphone and speaker for two way communication 9 Welcome to the HomeHawk ...

Page 10: ...ncluded with your device R Use the HomeHawk app to access the desired camera Front door cameras and outdoor cameras See Viewing the live camera image screen Page 44 HD Camera See Viewing live HD camera images Page 62 I want to know if someone approaches my home while I m out While away from home you can receive a notification on your mobile device if it is detected that someone approaches your hom...

Page 11: ...lay images in color even at night or when the area surrounding the cameras is dark Required devices R Mobile device smartphone or tablet with an Internet connection R Wireless router R Access point KX HNB700 KX HNB705 R Front door camera KX HNC700 KX HNC705 or outdoor camera KX HNC710 KX HNC715 Required procedures R Access point initial setup and mobile device registration Refer to the Installatio...

Page 12: ...R Use the HomeHawk app to configure the camera s sound alert feature For HD cameras see Notification Settings Page 78 12 Welcome to the HomeHawk ...

Page 13: ...ements Access point KX HNB700 KX HNB705 A wireless router A compatible mobile device Compatible mobile devices Please check the latest information at the following supported page https panasonic net cns pcc support homehawk tolink https panasonic net cns pcc support homehawk iPhone and iPad iOS 10 0 or later or Android devices Android 4 1 or later As of October 2017 Minimum recommended screen size...

Page 14: ...ce trouble while performing this procedure refer to the information in Sometimes I cannot connect while at home Page 87 R For information about the setup for HD cameras see page 57 Initial setup 1 Start the HomeHawk app by tapping its icon shown below R The end user license agreement is displayed the first time you start the app 2 Follow the on screen instructions 3 Tap Access Point Front Door Out...

Page 15: ...mpleted the initial setup procedure Initial setup Page 14 Make sure your mobile device can connect to the Internet Make sure your wireless router and the access point are turned on Make sure your mobile device and the access point are connected to the same wireless router 1 Using the mobile device that you want to register download the HomeHawk app and then start the app 2 Follow the on screen ins...

Page 16: ...ster your mobile device from the access point Deregistering mobile devices Page 38 before handing it over to a third party such as when submitting your mobile device for service lending it to someone else selling it etc or if you no longer intend to use the mobile device with the access point 16 System setup ...

Page 17: ...work as the access point including situations when you are away from home you will need to enter the system password when connecting to the access point This is to prevent someone from using your mobile device to access the access point and its connected devices in the event that you lose your mobile device while away from home for example Note R The password is set during initial setup Initial se...

Page 18: ...ttings app Using the home screen The HomeHawk app home screen is displayed when you start the app HomeHawk D E F A B C A Displays the settings menu D Shows the selected mode and displays the mode screen Mode settings overview Page 28 B Shows the access point s name E Displays the camera setting screen C Shows the camera s name F Displays the HD camera list Note R The displayed home screen differs ...

Page 19: ...tdoor cameras Viewing the live camera image screen Page 44 HD cameras Viewing live HD camera images Page 62 Returning to the previous screen iPhone iPad Tap Android devices Press your device s back button Returning to the HomeHawk app home screen Tap or press your mobile device s home button and then start the HomeHawk app again Home screen options While viewing the home screen the following items...

Page 20: ...ra will stop and recording for the 3rd camera will start Playing images Only 1 mobile device can play images Subsequent mobile devices are blocked from playing images while images are being played on another mobile device Changing settings Only 1 mobile device can change settings Subsequent mobile devices are blocked from changing settings while settings are being changed by another mobile device ...

Page 21: ...e can receive status notifications that provide feedback about how the access point and its connected devices are functioning Details vary depending on the app s settings and the type of mobile device you are using Note R After recording has started for a camera motion detection notifications from that camera are not sent to mobile devices However motion detection notifications from other cameras ...

Page 22: ...sponding camera The front door camera or outdoor camera motion sensor was triggered The front door camera or outdoor camera motion sensor was triggered and recording starts The mode set to the access point was changed An error occurred Device LED indicators Each device can provide information about its status by turning on its LED indicator Meaning of symbols used in this section Indicator off Ind...

Page 23: ...Camera is searching for an access point 1 Green or amber blinking quickly off for 1 second or Camera is on 1 Red Registration failed signal level is weak 3 or detecting motion 1 4 Camera is out of range of the access point 1 3 Streaming data 1 Amber Not registered to the access point 2 or signal level is good 3 Battery is running low 1 1 You can configure the camera so that its LED indicator does ...

Page 24: ...alfunction 1 You can configure the camera so that its LED indicator does not light during normal operation or when motion is detected See HD camera device profiles Page 79 System expansion System expansion overview You can expand the system by registering additional devices to the access point Maximum number of mobile devices 8 Maximum number of front door cameras and outdoor cameras 16 Registerin...

Page 25: ...t you want to register the device to 4 When prompted press and hold the SETUP button on the camera that you want to register until the camera s LED indicator blinks slowly in green R When registration is complete the camera sounds one long beep R If registration fails the camera sounds several short beeps Note R You can customize the name of each device for easier management For details see Changi...

Page 26: ...desired name 5 Tap OK Recording settings You can specify whether to allow recorded camera images to be erased automatically by new images when the access point s SD card is full and check the remaining capacity of the SD card 1 From the HomeHawk app home screen tap Settings 2 Tap Access Point Settings and select the desired access point 3 Tap Recording 4 Select the desired setting Overwrite Record...

Page 27: ... with and then tap OK Country region settings You can select the country and region where you use your devices 1 From the HomeHawk app home screen tap Settings 2 Tap Access Point Settings and select the desired access point 3 Tap System Country Region 4 Select the desired country region and then tap OK 5 Tap OK Displaying device information You can displayed device information such as firmware ver...

Page 28: ...ETUP button press the reset button using an object with a thin tip Mode settings Mode settings overview Modes allows the access points and their connected front door cameras and outdoor cameras to operate according to pre determined settings when motion is detected The same mode is used for all front door cameras and outdoor cameras connected to the same access point You can use preset modes or cr...

Page 29: ...elect the desired mode Turning modes off If you don t want to receive notifications record images or have the camera make sounds when motion is detected by a camera you can turn off modes by selecting Basic Mode 1 Access the mode screen Accessing the mode screen Page 29 2 Tap Basic Mode Preset modes There are 3 preset modes that can be used Basic Mode Silent Mode and Protection Mode Basic Mode Use...

Page 30: ...me Tap the text field enter the text and then tap OK Recording You can enable and disable recording and also specify the recording duration for each camera To enable disable recording Slide the switch next to each camera name to the desired position To select a recording duration Tap the time displayed next to each camera name specify the desired duration and then tap OK Sync You can coordinate ca...

Page 31: ...ted Announcement Plays a predetermined announcement when motion is detected R This setting is only available for front door cameras R This setting may not be available in some regions R The available languages of announcements may differ depending on the region of use OFF Disables sounds for motion detection 3 When finished tap OK Note R You can change the volume of beeps and announcements played ...

Page 32: ...our Amazon Echo Show Create a Panasonic ID for logging in to the Panasonic server Creating a Panasonic ID Page 32 Log in to the Panasonic server and configure your Amazon Echo to link with the access point Logging in to the Panasonic server and linking with your Amazon Echo Show Page 32 Note R This feature requires third party equipment and services R Confirm the following before you begin Make su...

Page 33: ... the access point to your Amazon Echo Show you can use Amazon Alexa to control devices connected to the access point Devices are controlled by talking to Amazon Alexa and using the voice commands specified in the enabled Panasonic HomeHawk skill Note R Available features and voice commands are subject to change without notice Refer to the information provided with the Panasonic Smart Home skill fo...

Page 34: ...int R An agreement may be displayed If displayed tap Accept to proceed 4 Tap Create R A browser is opened Follow the on screen prompts to create a Panasonic ID Logging in to the Panasonic server and linking with your Google Home If you have a Panasonic ID you can log in to the Panasonic server and then configure your Google Home to link with the access point 1 From the HomeHawk app home screen tap...

Page 35: ...e command example R OK Google show me the camera name R OK Google show me the camera name on chromecast name Hiding images voice command example R OK Google stop the chromecast name Note R Images stop being displayed after about 1 minute if no operations are performed Starting and stopping modes Modes can be started and stopped using Google Home Starting modes command example R OK Google start mod...

Page 36: ...e characters that you have entered turn on the Show Password checkbox Changing the login password You can change the login password used in order to connect to the access point while away from home 1 From the HomeHawk app home screen tap Settings 2 Tap Access Point Settings and select the desired access point 3 Tap Login Settings Change Login Password 4 Enter the new password R To display the char...

Page 37: ...n access point Page 28 Port forwarding settings These settings are only required if you need to configure your wireless router s port forwarding feature in order to connect to the access point while away from home Important R In order to use this feature you must first configure the access point to use a static IP address Changing IP settings Page 37 1 From the HomeHawk app home screen tap Setting...

Page 38: ... over the Internet even though you are at home i e or will be displayed at the top of the home screen In this case we recommend deleting unused SSIDs from the home wireless network SSID list 1 From the HomeHawk app home screen tap Settings 2 Tap Access Point Settings and select the desired access point 3 Tap Home Wireless Network SSID 4 Select the wireless router that you want to delete and then t...

Page 39: ... to register your HD camera again Access point SD cards For information about HD camera SD cards see HD camera SD cards Page 67 SD card capacity and total recording time The following recording times apply when images from one camera are recorded All times are approximate 2 GB card 4 hours 4 GB card 9 hours 8 GB card 18 hours 16 GB card 36 hours 32 GB card 72 hours 64 GB card 145 hours 128 GB card...

Page 40: ... file is a manual recording M from camera 2 2 that started at 12 34 PM and 55 seconds 123455 Support information Accessing the User s Guide You can access the User s Guide this document 1 From the HomeHawk app home screen tap 2 Tap Support User s Guide Accessing customer support You can access the support information 1 From the HomeHawk app home screen tap 2 Tap Support Customer Support Viewing th...

Page 41: ...sonic net cns pcc support homehawk tolink https panasonic net cns pcc support homehawk At least three 3 years from delivery of this product Panasonic Corporation will give to any third party who contacts us at the contact information provided below for a charge of no more than the cost of physically distributing source code a complete machine readable copy of the corresponding source code and the ...

Page 42: ...d microphones allow you to talk to anyone who is near the camera Note R Front door cameras and outdoor cameras may stop working in extremely high or low temperatures Normal operations will resume once the temperature is within the supported levels See The camera will not charge the charging LED indicator blinks quickly in red Page 89 R For information about HD cameras see HD camera main features o...

Page 43: ...vel Camera battery level Page 49 J Enables talking with the camera Talking to the camera Page 46 E Shows the live camera image K Indicates that by tapping the camera image E or this icon K the camera image can be enlarged and the live camera image screen Viewing the live camera image screen Page 44 can be accessed F Shows today s recorded image list for the selected camera Note R If only 1 camera ...

Page 44: ...n the right side of the screen R Android devices Displayed on the left side of the screen F Shows the live camera image with zoom applied G Enables disables camera audio H Switches between single and dual view Viewing images in dual view Page 45 B Displays the camera setting screen I Enables talking with the camera Talking to the camera Page 46 C Shows the bit rate Displaying the bit rate level ic...

Page 45: ...ge while viewing live images from a camera While zoomed in you can swipe your finger on the camera image to display a different area of the image Using night vision If there is not adequate light to illuminate the subject such as at night the camera switches to night vision mode depending on the settings see Using night vision Page 51 Recording camera images To record camera images manually see Re...

Page 46: ...nnot be saved Erase unneeded recordings see Erasing recordings Page 48 R For information about SD cards and how recordings are saved see Access point SD cards Page 39 Taking snapshots You can save snapshots i e still images while viewing live camera images Snapshots are saved in your mobile device s default photo album app 1 View live images from the desired camera 2 Tap Note R Snapshot sizes are ...

Page 47: ...e recording was recorded when a sensor was triggered The recording was recorded with the sound muted 4 Select a recording R The selected recording starts playing in the playback screen Note R When connected away from home or is displayed on the playback screen See Connection mode when away from home Page 19 for more information R Recorded images can also be played back from the camera image record...

Page 48: ...select a recording date 4 Tap 5 Select the desired recordings R Tap to select or deselect all images shown in the list 6 When finished tap Delete OK Protecting recordings You can protect recordings so that they cannot be erased Protecting individual images 1 From the HomeHawk app home screen tap Recording List 2 Select the desired access point and camera R Select All Cameras to see recorded images...

Page 49: ...attery level or charging status of the battery R Battery level icons high medium low needs charging R Battery charging status icons charging Camera signal strength You can check the signal strength of each camera s wireless connection to the access point 1 From the HomeHawk app home screen tap Settings 2 Tap Camera Settings and select the desired camera 3 Tap Signal Strength 4 Confirm the number o...

Page 50: ...a images in the live camera image screen Viewing the live camera image screen Page 44 Adjusting the motion detection volume You can adjust the volume of the camera audio beeps announcements etc that sounds from the camera when motion is detected 1 From the HomeHawk app home screen tap Settings 2 Tap Camera Settings and select the desired camera 3 Tap Speaker Volume Motion detection volume 4 Adjust...

Page 51: ... these settings by tapping displayed next to camera images in the live camera image screen Viewing the live camera image screen Page 44 Using night vision If there is not adequate light to illuminate the subject such as at night the camera switches to night vision mode depending on the settings The following settings can be selected for the night vision Color Lights white LEDs so that images can d...

Page 52: ...less delayed and sound may be more consistent when talking to the camera over a slow or congested network connection R You can also change these settings by tapping displayed next to camera images in the live camera image screen Viewing the live camera image screen Page 44 Changing the brightness You can adjust the overall brightness of the camera image 1 From the HomeHawk app home screen tap Sett...

Page 53: ...on sensitivity You can adjust the sensitivity of the camera s motion detection features 1 From the HomeHawk app home screen tap Settings 2 Tap Camera Settings and select the desired camera 3 Tap Detection Motion Sensitivity 4 Select the desired setting If you want to use the same sensitivity level for the IR sensor and video motion sensor High The sensors are very sensitive to changes i e even a s...

Page 54: ...ng where to install cameras and also which areas you should enable or disable detection for 1 From the HomeHawk app home screen tap Settings 2 Tap Camera Settings and select the desired camera 3 Tap Detection Detection Test IR Sensor Shows which IR sensors of the camera detected motion Video Motion A live image of the selected camera is displayed with detection areas colored to show their detectio...

Page 55: ...screen Page 44 Updating firmware You can use this feature to check for a newer version of the camera firmware i e system software If a newer version is found you can update the firmware Important R Make sure to fully charge the camera before updating its firmware The firmware may not be able to be updated if the battery level is low 1 From the HomeHawk app home screen tap Settings 2 Tap Camera Set...

Page 56: ...R Camera registration information stored on the access point is not reset R You can also change these settings by tapping displayed next to camera images in the live camera image screen Viewing the live camera image screen Page 44 56 Using a front door camera and outdoor camera ...

Page 57: ... only category Android device users Search for Panasonic HomeHawk Compatible mobile devices Please check the latest information at the following supported page https panasonic net cns pcc support homehawk tolink https panasonic net cns pcc support homehawk iPhone and iPad iOS 10 0 or later or Android devices Android 4 1 or later As of October 2017 Minimum recommended screen size 1280 720 screen co...

Page 58: ... The end user license agreement is displayed the first time you start the app 3 Follow the on screen instructions 4 Tap Indoor HD Camera 5 Tap Set up the HD Camera 6 When prompted press the SETUP button on the back of the camera and then tap Next R The LED indicator blinks in green 7 iOS 11 0 or later users Tap Join and then continue from step 9 iOS 10 0 to 10 9 users Change your mobile device s w...

Page 59: ...nnect to your wireless router R If you enter the wrong password an error is displayed Repeat the initial setup procedure from the beginning 8 When prompted press the SETUP button on the back of the camera R The camera registers your mobile device 9 When prompted set the password that will be used to connect to the camera 10 When prompted enter a name for your mobile device and then tap OK R This s...

Page 60: ...ll be saved allowing the app to log in to the camera automatically You can turn the automatic login feature on and off later if desired See Automatic Login Page 78 General information R Running the app while away from home when your mobile device is connected to a mobile network 3G 4G etc may cause your mobile device s battery to deplete faster than normal R If the app disconnects from the camera ...

Page 61: ...nect to the camera certain features may be temporarily unavailable depending on how other mobile devices are using the camera Other restrictions on HD camera features If a mobile device is viewing camera images R Other mobile devices cannot change certain settings for that camera If a mobile device is playing camera recordings R Other mobile devices cannot play recordings from that camera If a mob...

Page 62: ...a Allows you to add an HD camera Remove HD Camera Allows you to deregister an HD camera from this mobile device Remote Access Mode certain regions only Determines the protocol used when viewing camera images while away from home This setting is set to UDP by default and normally should not be changed Select TCP if a black screen is displayed when you are trying to view camera images Viewing live H...

Page 63: ... Log Displays a log of previous motion detection sound alert and temperature alert detections for the selected camera See Viewing HD camera sensor history Page 72 Firmware Update Allows you to update the firmware for the selected camera See Updating the HD camera s firmware Page 81 Version Displays information about the selected camera s firmware and about the app installed on your mobile device R...

Page 64: ...e will not be heard at the camera The Talk feature is turned on Your voice will be heard at the camera if your voice is louder than the audio captured by the camera s microphone 1 View live images from the desired camera 2 Tap Talk R Talk in turns with the other party Only one party can be heard at a time R To turn the talk feature off tap Talk again Temporary Push to Talk Mode When Talk Mode is s...

Page 65: ... Page 66 R For information about SD cards and how recordings are saved see HD camera SD cards Page 67 Viewing the HD camera recording list You can use the recording list to play back recordings saved on the camera s SD card and to confirm details about each recording 1 View live images from the desired camera 2 Tap Videos R A list of recording dates is displayed 3 Select a recording date R A list ...

Page 66: ... desired camera 2 Tap Videos R A list of recording dates is displayed 3 Select a recording date 4 Tap the desired recording R The recording is played back Playback controls The following controls are available during playback Starts or resumes playback Pauses playback Stops playback iPhone iPad Allows you to quickly move to the desired area of the recording by sliding the progress bar Android Eras...

Page 67: ...Frame Rate is set to 25 fps Frame rate Page 75 R The file system and other information is stored on the SD card therefore the card s actual available capacity will be less than the card s noted capacity SD card formatting Before inserting an SD card into the camera format the SD card using your computer and the SD formatting tool available from the web page listed below www sdcard org downloads fo...

Page 68: ...tion Settings Page 78 Alert tone The app sounds an alert tone when your mobile device receives a notification from the camera The volume is determined by your mobile device s alert volume setting Status notifications for iPhone iPad The app provides information about camera status by displaying status notifications and error messages in the iOS Notifications Center If your mobile device is registe...

Page 69: ... Normal operation connected to wireless router 1 privacy shutter is closed Camera is searching for wireless router Green Initial setup required Initial setup is in progress with mobile device connected Initial setup is starting Red Motion detected 1 or camera is starting up Live images are being viewed or recorded or camera is starting up Device malfunction 1 You can configure the camera so that i...

Page 70: ... in HD camera Built in temperature sensor in HD camera Creating smart recording scenarios Smart recording scenarios can be executed on a schedule and when a sensor is triggered Note R 10 smart recording scenarios can be created for each camera Creating a scenario that uses a schedule as the trigger 1 View live images from the desired camera 2 Open the options menu see Displaying the options menu P...

Page 71: ...scenario If the sensor is triggered before this time images will not be recorded End Time Determines the end time of the scenario If the sensor is triggered after this time images will not be recorded 8 Under Repeat set each item Days Determines the days on which the scenario can record images 9 When finished tap OK Note R If the conditions of this scenario day and time overlap with another scenar...

Page 72: ...in the camera image over time Built in sound sensor Detects ambient sound Built in temperature sensor Detects ambient temperature When these sensors are triggered the camera can send a notification or record images When you receive a notification you can connect to the camera and view live images view camera recordings view the sensor log sensor history etc Viewing HD camera sensor history You can...

Page 73: ...perature and then tap OK 7 Repeat the previous step for the lower threshold of the acceptable temperature range Note R In order to receive temperature alert notifications make sure the Temperature Alert notification setting is enabled See Notification Settings Page 78 Sound sensor You can configure the camera to send notifications if the camera s microphone detects sound 1 View live images from th...

Page 74: ...ensitive to changes Very Low The image sensor is only slightly sensitive to changes i e a large change is required to trigger the sensor OFF The image sensor is disabled 5 Tap OK Detection area You can select which areas of the camera image are monitored for motion detection This allows you to ignore motion in certain areas of the camera s image 1 View live images from the desired camera 2 Open th...

Page 75: ...s menu see Displaying the options menu Page 60 3 Tap Settings Video Settings 4 Tap Frame Rate 5 Select the desired setting and then tap OK Note R Higher frame rates mean images are refreshed faster and moving subjects are displayed more smoothly however images displayed on your mobile device may be delayed and sound may cut out or be delayed when talking to the camera especially over a slow or con...

Page 76: ...ecording with Sound switch to the desired position R When this switch is turned off audio is not recorded when recording camera images Night vision mode If there is not adequate light to illuminate the subject such as at night the camera can be configured to switch to night vision mode and turn on infrared LEDs You can select whether night vision mode is enabled or disabled 1 View live images from...

Page 77: ... the position of the time stamp To turn the time stamp off select OFF 24 Hour Format Determines whether the time stamp is displayed in 24 hour format or 12 hour format Note R To adjust the camera s date and time setting see HD camera device profiles Page 79 Confirming the bit rate While viewing camera images the camera can display an icon that corresponds to the current bit rate Bit rate is a meas...

Page 78: ...ions menu Page 60 3 Tap Settings 4 Change the settings as desired R Each setting is explained in this section Automatic Login This setting determines whether or not you must enter a password each time you connect to the camera Important R Turning this feature on could allow unauthorized parties to access the camera if they are using your mobile device Change Login Password See Login password Page ...

Page 79: ...menu see Displaying the options menu Page 60 3 Tap Settings 4 Tap Change Login Password 5 Enter the desired password and then tap OK R To display the characters that you have entered turn on the Show Password checkbox Note R If you forget the login password reset the camera Resetting the HD camera s settings Page 81 and then set up the camera again by following the initial setup procedure see Sett...

Page 80: ...d In this case no other settings are available on this screen R If you select Manual Static other settings on this screen become available If these settings are not configured to match your wireless router s requirements the camera will not be able to connect to your wireless router and all app features will become unavailable 6 Configure the settings as needed and then tap OK Note R If you make a...

Page 81: ...ID while at home the app may connect to the camera over the Internet even though you are at home In this case we recommend deleting unused SSIDs from the wireless access point list 1 View live images from the desired camera 2 Open the options menu see Displaying the options menu Page 60 3 Tap Settings 4 Tap Wireless Access Point 5 Select the wireless access point that you want to delete and then t...

Page 82: ... You can use the camera s reset button to reset the camera s wireless settings Use this procedure if you have trouble setting up the camera 1 Plug in the camera 2 Using an object with a thin tip press and hold the reset button on the back of the camera for about 10 seconds then release the button when the camera beeps R The camera s settings are reset 3 Wait for the camera s LED to light in green ...

Page 83: ...cted camera you will be prompted to try again later Try Later or continue with deregistration Forget Camera If you select Forget Camera the camera will be removed from your app s list of available cameras but your mobile device will remain registered to the camera In this case you can use another mobile device to deregister your mobile device from the camera using the procedure described in Using ...

Page 84: ...nic Corporation will give to any third party who contacts us at the contact information provided below for a charge of no more than the cost of physically distributing source code a complete machine readable copy of the corresponding source code and the copyright notices covered under the GPL and the LGPL Please note that software licensed under the GPL and the LGPL is not under warranty www panas...

Page 85: ...s to make sure that each of your network devices and your Internet connection are working properly 1 Make sure all cables connected between your wireless router and any other network devices are functioning and connected properly 2 Make sure that devices connected to your wireless router can connect to the Internet Refer to the operating instructions included with your wireless router for troubles...

Page 86: ...en Page 18 or camera image recording screen Viewing the camera image recording list screen Page 42 If a camera is displayed it is registered if it is not displayed it is not registered 6 Make sure your cameras have adequate signal strength Check the signal strength Camera signal strength Page 49 and move devices closer to the access point if necessary Date and time settings Make sure the date and ...

Page 87: ...ay have old SSID information Delete the SSID information in Home Wireless Network SSID Home wireless network SSID features Page 38 Deregister the HD camera from your mobile device Deregistering HD cameras Page 39 and then register it again Registering HD cameras Page 25 R Your wireless router at home is connected to another router If your wireless router is connected to another router make sure yo...

Page 88: ...then make sure that your mobile device and HD camera are connecting via the same SSID To change the SSID that your mobile device is using for wireless communication change your mobile device s wireless network settings To change the SSID that the HD camera is using for wireless communication reset the HD camera s wireless settings Using the camera s reset button Page 82 and then set up the camera ...

Page 89: ...arged the camera the charging LED indicator is lit in red but its operation time seems to be shorter than usual R The temperature of the location where the camera is being used is too low Use the camera in a location with a higher temperature The camera will not charge the charging LED indicator blinks quickly in red R You are charging the camera in a location outside of the camera s specified cha...

Page 90: ...ode setting to TCP Remote access mode settings Page 38 The camera s sensor is triggered too easily R The camera s motion detection features are too sensitive Reduce the sensitivity of the camera s sensors see Motion sensitivity Page 53 R The camera s detection area is too large Limit the detection area so that the camera ignores motion in unneeded areas of the camera s image i e reduce the camera ...

Page 91: ...ured as desired Temperature sensor Page 73 Sound sensor Page 73 R The camera s date and time setting is incorrect Adjust the date and time setting HD camera device profiles Page 79 Colors in camera images appear different from normal R The camera is aimed at a dark location or it is nighttime If there is not adequate light to illuminate the subject such as at night the camera switches to night vis...

Page 92: ...after checking the general troubleshooting information described in General information Page 85 My Google Home device does not respond to my voice commands R You have not set up your Google Home device for use with the HomeHawk app Set up your Google Home device for use with the HomeHawk app Linking with your Google Home Page 34 R You said an incorrect voice command Say the correct voice commands ...

Page 93: ...Echo Show Alexa Echo Spot Fire and all related logos are trademarks of Amazon com Inc or its affiliates R Android Google Play and Google Home are trademarks of Google Inc R microSDHC microSDXC Logos are trademarks of SD 3C LLC R All other trademarks identified herein are the property of their respective owners Other information R The suffix is omitted from most model numbers listed in this documen...

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