Panasonic KX-FM388CX, Service Manual

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137
KX-FP365CX / KX-FM388CX
12.6. Problem with PANA LINK (KX-FM388 only)
Problem Cause & Solution
I cannot send a fax from the computer at the
specified time. • The date and time of the computer may be set incorrectly. Adjust it. If it cannot be
set correctly, consult your computer supplier.
The date and time that prints on the top of
each page sent from the computer is
incorrect. • The date and time of the computer may be set incorrectly. Adjust it. If it cannot be
set correctly, consult your computer supplier.
I do not know how to move the main panel,
because there is no title bar. • Point to an area with no buttons and drag to the desired space.
I do not know whether the main panel is
active or not. • The brightness of the main panel display shows you whether or not the main panel
is active.
<Active — bright, Non active — dark>
A quick tip does not appear when I hold the
mouse pointer over a button in the main
panel, although I have set to display this. • If the main panel is non-active, the quick tip does not appear. Confirm again after
making the main panel active by clicking anywhere on it.
The telephone number set in the main panel
display disappears, and the display shows
[For storing a phone or fax number.]
explanation of the button and so on. • The quick tip is displayed. Move the mouse cursor out of the main panel. If you do
not need quick tips, Click [Setup] in the main panel, and select [OFF] of [Quick
Tip] in the [System] tab.
The main panel disappears. • Look in the task bar. If you do not find the [PANA LINK] icon, it is closed. If you do
find the icon, it is just minimized. Click the icon in the task bar.
The main panel disappears just after
initializing. • The main panel is set to minimize when PANA LINK starts. Click the icon in the task
bar.
If you do not want this to happen each time you start PANA LINK, click
[Setup] in
the main panel, and leave the [Start minimized] check box blank in the [Program
start-up settings] in the [System] tab.
I want to delete all of the telephone numbers
set in the main panel display. • Press [STOP] button.
I cannot recognize the last part of an entry in
the list of the [Address Book] or
[Communication Log]. • Put the cursor on the line between the buttons, the cursor changes shape and you
can expand the area by dragging, or double-clicking.
I do not want to send a cover page with
every fax. • The setting of the cover page is on. To deactivate the setting, click [Setup] in the
main panel, and remove the check [Default Add Cover Page at every
Transmission] in the [Cover Page] tab.
I wanted to select a telephone number from
[Address Book] onto the main panel, but I
selected a fax number by mistake. • You can change your selection in the main panel. Double-click on the number in the
main panel display until the telephone number appears. You can also right-click the
entry to select a specific number.
I cannot use the [DIAL] button, even though I
specified a telephone number. • If there is transmission data or a document is set in the fax, you can only use the
fax transmission function. If you want to make a phone call, delete the transmission
data.
When I exit PANA LINK, the [Viewer] window
does not close. • The [Viewer] can be operated separately. Click the [X] button to close the window.
PANA LINK does not work properly. • Click the [X] button to exit PANA LINK, and restart. If PANA LINK still does not
close, restart the computer.
• PANA LINK may not work properly if other printer drivers have been installed in
your computer. Uninstall the printer drivers and PANA LINK software, then re-install
PANA LINK software.
• If you connect the USB cable to USB hub, connect it to the USB port of your
computer directly.
• Confirm the BIOS setting of your computer. Please refer to your computer operating
instructions or consult the manufacturer about USB port mode.
• If you have any other multifunction softwares installed on your computer, uninstall
them.
[Sending a fax failed.] message is displayed. • Possible causes are as follows.
- Telephone circuit is not good.
- You received a call-waiting signal.
- The other party stopped reception.
- The other party ran out of recording paper.
Transmit again after checking with the other party.