https://bizpartner.panasonic.net/eu/
Troubleshooting III
Symptom
Possible Cause
Remedy
The image for a scanned
document is blank.
The document to be scanned was
loaded upside down.
Load the document correctly.
Vertical streaks appear on the
scanned document.
The scanning glasses are dirty.
Clean the scanning glasses.
The scanning density is uneven.
The scanning glasses are dirty.
Clean the scanning glasses.
The color of the scanned
document is extremely different
from the original document.
The settings of the computer
monitor are wrong.
Adjust the computer monitor
settings.
Depending on the documents
scanned, the color of documents
may not be scanned properly. For
example, the color of a highlighter
pen may be scanned lighter than it
appears.
Setting the value for Chroma
higher in the scanning conditions
may solve this problem.
Dark spots or noise appear on the
scanned documents.
The scanning glasses are dirty.
Clean the scanning glasses.
There is noise or wave patterns
(moire pattern) on the scanned
image.
The scanning resolution settings,
combined with patterns within the
scanned image, may cause this
problem.
Change the scanning resolution,
and perform scanning again.
The sound made by paper being
ejected is higher than usual when
you scan short documents.
If the length of documents are less
than about 148 mm (5.8 in.),
feeding speed control will be
activated for exiting documents;
this is normal behavior.
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