background image

Reference

- 35 -

Troubleshooting guide

Before requesting service, please perform the 
following checks.

The following do not indicate a problem with 
this unit:

– Regular disc rotating sounds.
– Image disturbance during search.
– Image disturbance when replacing 3D discs.

Unit does not respond to remote 
control or unit’s buttons.

Press and hold [

Í

/I] on the main unit for 

3 seconds.
– If still unable to turn the unit off, disconnect the 

AC power supply cord, wait 1 minute, then 
reconnect the AC power supply cord.

Cannot eject disc.

1

While the unit is on
Press and hold [OK], the yellow button and 
the blue button on the remote control at the 
same time for more than 5 seconds.
– POWER LED starts to flash, and “00 RET” 

is displayed on the screen.

2

Press [

1

] (right) repeatedly on the remote 

control until “06 FTO” is displayed on the 
screen.

3

Press [OK].

To return to the factory default.

¾

Select “Yes” in “Restore Default Settings” in 
the Setup menu. (

>

34)

To return all settings to the factory preset.

¾

Reset the unit as follows:

1

While the unit is on
Press and hold [OK], the yellow button and 
the blue button on the remote control at the 
same time for more than 5 seconds.
– POWER LED starts to flash, and “00 RET” 

is displayed on the screen.

2

Press [

1

] (right) repeatedly on the remote 

control until “08 FIN” is displayed on the 
screen.

3

Press and hold [OK] for more than 5 seconds.

This unit is turned off when the input for the 
TV is switched.

¾

This is a normal phenomenon when using 
VIERA Link. For details please read the 
owner’s manuals for the TV.

The remote control doesn’t work properly.

¾

Change the batteries in the remote control. 
(

>

5)

¾

The remote control and this unit are using 
different codes.
Turn on this unit by using [

Í

/I] on the main 

unit, and check “Remote Control 

”, which is 

displayed on the screen when you press a 
button on the remote control.
Press and hold [OK] and the displayed 
number (“

”) for more than 5 seconds.

This unit is turned off automatically.

¾

To save on electricity, this unit is turned off 
automatically depending on the media if there 
is no button operation for about 20 minutes 
when not playing back (such as when paused 
or displaying the menu, displaying still 
pictures, etc.).

Do you have the latest firmware installed?

Panasonic is constantly improving the unit’s 
firmware to ensure that our customers are 
enjoying the latest technology. (

>

18)

4

Make the following checks and visit our 
website for more information.

www.panasonic.ca/english/support

4

Or visit our website to find a service center.

You can find a service center near you easily 
on our website.

Other support information

:

“Limited Warranty” (

>

45)

General operation

Summary of Contents for DMP-UB400

Page 1: ...nic ca english support Unless otherwise indicated illustrations in these Owner s Manual are of DMP UB400 Firmware updates Panasonic is constantly improving the unit s firmware to ensure that our custo...

Page 2: ...maged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped UB400 This device complies with...

Page 3: ...art or short circuit Do not recharge alkaline or manganese batteries Do not use batteries if the covering has been peeled off Remove batteries if you do not intend to use the remote control for a long...

Page 4: ...R compatible issue while an Ultra HD Blu ray Disc is played back please check your TV settings as follows An example of the message This player is not connected to a High Dynamic Range HDR compatible...

Page 5: ...upplied to clean the unit s lens Clean discs Wipe with a damp cloth and then wipe dry with a dry cloth Disc handling precautions Handle discs by the edges to avoid inadvertent scratches or fingerprint...

Page 6: ...DVD R DL DVD RW Video AVCHD R RW R DL Music CD Music CD DA CD R CD RW MKV JPEG MPO AAC ALAC FLAC MP3 Music CD DA WAV WMA USB devices up to 2 TB AVCHD AVCHD 3D MKV MP4 MPEG2 JPEG MPO AAC ALAC DSD DFF...

Page 7: ...ons of the Compact Disc Digital Audio CD DA format so playback may not be possible USB device Connect a USB device while the Home screen is displayed This unit does not guarantee connection with all U...

Page 8: ...n entering a password for Ratings in the Setup menu for example 5 Basic playback control buttons 19 6 Show Pop up menu 20 7 Show Top menu 20 8 Show Option menu 26 9 Colored buttons red green yellow bl...

Page 9: ...B400 HDMI VIDEO OUT terminal 10 5 UB300 HDMI AV OUT terminal 10 6 LAN port 16 7 USB port HDD DC 5 V 900 mA This port supports USB 3 0 Super Speed 8 UB400 DIGITAL AUDIO OUT terminal OPTICAL terminal 12...

Page 10: ...K 60p you need an HDMI cable that supports 18 Gbps When outputting 1080p or 24p 4K signal please use HDMI cables 5 0 meters 16 4 ft or less It is recommended that you use Panasonic s HDMI cable If you...

Page 11: ...ERA Link 25 Enjoying video with a 4K compatible TV and audio with a 4K compatible amplifier HDMI IN HDMI IN HDMI cable 18 Gbps HDMI cable Amplifier receiver UB400 Setting Set the following items in th...

Page 12: ...in the setup menu 29 Set HDMI VIDEO Output Mode to Auto Video Only Video Audio 29 Set HDMI AUDIO Output Mode to Audio Only 29 To enjoy audio with an amplifier connected to the OPTICAL terminal Set Au...

Page 13: ...DMI AUDIO Output Mode to Audio Only 29 To enjoy audio with an amplifier connected to the OPTICAL terminal Set Audio Output to Off in Advanced Settings 30 To enjoy audio with a TV Set HDMI VIDEO Output...

Page 14: ...9 Set HDMI VIDEO Output Mode to Auto Video Only Video Audio 29 Set HDMI AUDIO Output Mode to Audio Only 29 To enjoy audio with an amplifier connected to the OPTICAL terminal Set Audio Output to Off in...

Page 15: ...Set Audio Output to Off in Advanced Settings 30 To enjoy audio with a TV Set HDMI VIDEO Output Mode to Video Audio 29 To enjoy video with a projector Set HDMI AUDIO Output Mode to Video Audio 29 It i...

Page 16: ...P when connecting to peripheral devices Inserting any cable other than a LAN cable in the LAN port can damage the unit Firmware can be updated 18 You can enjoy BD Live Network Service 21 22 You can ac...

Page 17: ...and router or contact your Internet provider If your SSID is not displayed Search again by pressing the red button on the remote control Settings The following settings can be performed anytime in the...

Page 18: ...ton WPS Wi Fi Protected SetupTM button etc This unit is capable of checking the firmware automatically when connected to the Internet via a broadband connection 3 When a new firmware version is availa...

Page 19: ...K 29 This unit can not output 4K images when playing back in 3D It is not possible to play back AVCHD and MPEG2 videos which have been dragged and dropped or copied and pasted to the media To enjoy BD...

Page 20: ...ou can check the detailed video content playback status Press RETURN to exit BD Video DVD Video MKV MP4 MPEG2 except Network Contents While playing press STATUS The status messages give you informatio...

Page 21: ...is a function that converts HDR video signals into video signals suited to TVs that do not support HDR input Preparation Connect this unit to a 3D compatible TV 10 Perform the necessary preparations...

Page 22: ...s may change without notice Preparation Network connection 16 Network setting 17 You must agree to the terms of use for the Internet function and the privacy policy 33 Notice 1 Press INTERNET 2 Select...

Page 23: ...he services Some features of websites or content of the service may not be available Some content may be inappropriate for viewers Some content may only be available for specific countries and may be...

Page 24: ...1 Press HOME 2 Select Home Network and press OK 3 Select Media Renderer and press OK 4 UB400 Select Home Network or Direct Access 2 and press OK then follow the indications on the screen 5 Operate the...

Page 25: ...ng is On The buttons and functions that you can use for this unit vary depending on the TV For details refer to the owner s manuals of the TV The operation of this unit may be interrupted when you pre...

Page 26: ...er to play shuffle or not Start Slideshow Start the slideshow Status Show the status messages Rotate Right Rotate Left Rotate the still picture Wallpaper Set the still picture to the wallpaper of HOME...

Page 27: ...se the brightness set a larger value Progressive Select the method of conversion for progressive output to suit the type of material being played When the content is distorted change the settings from...

Page 28: ...log easier to hear UB400 High Clarity Sound Stop processing signals that affect the audio quality to make the audio quality clearer 31 Select whether or not to output images This setting is able to sw...

Page 29: ...t supports 4K 60p 4 2 0 8 bit select 4K 60p 4 2 0 24p Output Content recorded at 24p 2 such as BD Video films is output at 24p when played back When this unit is connected to TV compatible with 4K 24p...

Page 30: ...in the case of 6 1ch audio playback will be at 5 1ch Audio reformatting is enabled in the following cases When you have selected PCM in Digital Audio Output When the audio is Dolby Digital Dolby Digi...

Page 31: ...y protection when BD Video Secondary Audio is set to On Downmix Select the downmix system of multi channel to 2 channel sound Select Surround encoded when the connected equipment supports the virtual...

Page 32: ...ngs Perform network related settings individually Press OK to show the following settings UB400 LAN Connection Mode Select the LAN connection method When not using wireless LAN when turning it off sel...

Page 33: ...the displayed equipment can be performed when Manual in Registration Type is selected You can register up to 16 devices Networked Standby Even when Quick Start is set to Off by using a remote device...

Page 34: ...be powered The idle power consumption will increase so compared to when set to Off Remote Control Code Change the remote control code if other Panasonic products react to this remote control Firmware...

Page 35: ...reen 2 Press 1 right repeatedly on the remote control until 08 FIN is displayed on the screen 3 Press and hold OK for more than 5 seconds This unit is turned off when the input for the TV is switched...

Page 36: ...f the USB HDD is not recognized the power to the USB HDD may not be supplied Supply power from an external source If you connect a second USB device while a screen other than the Home screen is displa...

Page 37: ...ier receiver When a non 3D compatible amplifier receiver is connected between this unit and a TV 3D video is not output 12 UB400 If there is a non 3D compatible amplifier receiver connected to the HDM...

Page 38: ...the HDMI AUDIO OUT terminal and Audio Output in Advanced Settings is set to On 30 While playback is being performed with Audio Output in Settings for High Clarity Sound set to HDMI Only 31 Disc cannot...

Page 39: ...ct the automatic address acquisition if necessary UB400 The current wireless network security setting is weak It is recommended to change to a stronger security setting Set a stronger network security...

Page 40: ...3 3 lbs UB300 Approx 1 3 kg 2 9 lbs File format File format Extension Reference MKV Compression methods Video H 264 HEVC Audio AAC PCM Vorbis FLAC MKV mkv Resolution up to 3840x2160 30p 4096x2160 24p...

Page 41: ...to 7 1ch depending on the DTS Inc specifications When this unit works as a Network Contents client following contents are playable File formats that are not supported by your Network Contents server c...

Page 42: ...82 Moldavian 7779 Mongolian 7778 Nauru 7865 Nepali 7869 Norwegian 7879 Oriya 7982 Pashto Pushto 8083 Persian 7065 Polish 8076 Portuguese 8084 Punjabi 8065 Quechua 8185 Rhaeto Romance 8277 Romanian 827...

Page 43: ...echnology licensed from Fraunhofer IIS and Thomson DVD Logo is a trademark of DVD Format Logo Licensing Corporation Wi Fi Miracast and Wi Fi Direct are registered trademarks of Wi Fi Alliance Wi Fi Pr...

Page 44: ...ers use Microsoft PlayReady content access technology to protect their intellectual property including copyrighted content This device uses PlayReady technology to access PlayReady protected content a...

Page 45: ...use such as hotel office restaurant or other business or rental use of the product or service by anyone other than an Authorized Servicer or damage that is attributable to acts of God Dry cell batteri...

Page 46: ...23 N Network Connection 16 Setting 17 32 Network Service 22 P Pop up menu 20 POWER LED 9 39 Q Quick Start 34 R Repeat play 26 Restore Default Settings 34 Resume play function 19 S Subtitle 26 32 U Ul...

Reviews: