36
VQT3W08
Troubleshooting guide
Before requesting service, please perform the
following steps.
The following do not indicate a problem with
this unit:
– Regular disc rotating sounds.
– Image disturbance during search.
– Image disturbance when replacing 3D discs.
∫
Unit doesn’t respond to remote
control or the unit’s switches.
Touch and hold [
Í
/I] on the main unit for
3 seconds.
– If still unable to power the unit off, disconnect
the power cord, wait 1 minute, then reconnect
the power cord.
∫
Cannot eject disc.
1
Turn the unit off.
2
Press and hold [KEYS], [B] and [Y] at the
same time for more than 5 seconds.
– Status LED and INFO LED start to flash.
3
Press [R] repeatedly until ACCESS LED
lights up.
4
Press [G].
To return to the factory preset.
¾
Select “Yes” in “Restore Default Settings” in
the Setup menu. (
>
33)
To return all settings to the factory preset.
¾
Reset the unit as follows:
1
Turn the unit off.
2
Press and hold [KEYS], [B] and [Y] at the
same time for more than 5 seconds.
– Status LED and INFO LED start to flash.
3
Press [R] repeatedly until the CALL LED
lights up and ACCESS LED flashes.
4
Press and hold [G] for more than 3 seconds.
This unit is turned off when the input for the
TV is switched.
¾
This is a normal phenomenon when using VIERA
Link (HDAVI Control 4 or later). For details please
read the operating instructions for the TV.
The remote control doesn’t work properly.
¾
Change the batteries in the remote control. (
>
4)
¾
The remote control and main unit are using
different codes. If the Status LED and INFO
LED flash for six times when a button is
pressed on the remote control, reset the
codes on the unit and the remote control.
(
>
34)
The TV tuner mode is not displayed when the
TV is switched on.
¾
This phenomenon may occur, depending on the
TV setting, when “Quick Start” is set to “On”.
¾
Depending on the TV, this phenomenon may
be prevented by reconnecting the HDMI cable
to a different HDMI input terminal or by
changing the HDMI auto connection setting.
Do you have the latest firmware installed?
Firmware updates may be released to correct
operating irregularities that are discovered
with certain movies. (
>
16)
4
Make the following checks and visit our
website for more information.
For U.S.A.
:
www.panasonic.com/help
Enter the model number.
For Canada
:
http://www.panasonic.ca
4
Or visit our website to find a service
center.
You can find a service center near you easily
on our website.
Other support information
:
“Customer Services Directory (United States
and Puerto Rico)” (
>
44) or “Limited
Warranty (Only for CANADA)” (
>
45).
(
>
7, “Indicator LEDs”)
General operation
(
>
7, “Indicator LEDs”)
DMP-BBT01_VQT3W08 _eng.book 36 ページ ２０１２年４月６日 金曜日 午後３時０分
