Installation/Troubleshooting
18
Troubleshooting
Setup Program
does not list any
cameras.
• Your firewall or antivirus software is blocking the connection.
To avoid any possible problems, temporarily disable any
firewall or antivirus software, and set up the camera again.
If you cannot disable your firewall or antivirus software, you
can set up the camera using the MAC address (see page
13).
• The camera is connected over a different network.
Set up the camera from a PC under the same router.
• Confirm that an IP address is assigned to your PC.
If the IP address is not assigned to your PC, assign it to your
PC (see page 94 of the Operating Instructions in the Setup
CD-ROM).
Setup Program
fails to complete
successfully.
• Network problems may occur during setup.
Confirm that your network is working. Disconnect the plug
of the AC cord from the outlet, and reconnect it again. Then
set up the camera again following the Getting Started.
• More than 20 minutes have passed, after turning the camera
on.
Disconnect the plug of the AC cord from the outlet, and
reconnect it again. Set up the camera again following the
Getting Started.
• Administrator page is displayed, and the setup cannot be
completed.
Press the FACTORY DEFAULT RESET button to reset the
camera to default. Set up the camera again. Until the setup
is completed, do not press the privacy button on the front of
the camera.
Problem
Cause and Remedy
