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Panasonic BB-HCM311, Troubleshooting Manual

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Panasonic BB-HCM311 Troubleshooting Manual Download Page 1

Troubleshooting

Network Camera

Model No.

  

BB-HCM311

Indoor Use only

Table of Contents

Troubleshooting................................................................... 3

Indicator Error Codes ................................................................................ 3

Camera Setup Difficulties.......................................................................... 4

Camera Image/Page Display..................................................................... 7

Operation Bar .......................................................................................... 13

Audio Problems ....................................................................................... 14

Image Buffer/Image Transfer ................................................................... 18

SD Memory Recording............................................................................ 19

IPv6 ......................................................................................................... 19

IPsec ....................................................................................................... 20

Miscellaneous ......................................................................................... 22

Summary of Contents for BB-HCM311

Page 1: ...door Use only Table of Contents Troubleshooting 3 Indicator Error Codes 3 Camera Setup Difficulties 4 Camera Image Page Display 7 Operation Bar 13 Audio Problems 14 Image Buffer Image Transfer 18 SD M...

Page 2: ...is Installation Troubleshooting Trademarks Microsoft Windows and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries SD mark is...

Page 3: ...ill be displayed Update the firmware following the procedure see page 149 of the Operating Instructions on the Setup CD ROM If you fail to update the firmware see page 22 Indicator continues blinking...

Page 4: ...our customer call center Problem Cause and Remedy Automatic Setup fails using Setup Program More than 20 minutes have passed after turning the camera on Disconnect the plug of the AC cord from the ou...

Page 5: ...ete successfully Network problems may occur during setup Confirm that your network is working Disconnect the plug of the AC cord from the outlet and reconnect it again Then set up the camera again Mor...

Page 6: ...LAN port The camera IP address and port number are shown next to the MAC address The password has been forgotten Press the FACTORY DEFAULT RESET button to reset the camera to default Set up the camera...

Page 7: ...w access to the camera under the router with the global IP address If you access the camera on the LAN access with the address for local camera access Router does not have a loopback feature Access th...

Page 8: ...gateway or DNS server addresses may be wrong The correct IP addresses are required especially when you are using the Viewnetcam com service Assign the correct default gateway and DNS server addresses...

Page 9: ...r manual for details Firewalls such as packet filtering on the router is blocking camera access Set the router to allow access to the camera seeing the router manual for details You are accessing the...

Page 10: ...ently more than 30 simultaneous accesses to the video Motion JPEG Reduce the number of access to below 30 or change the video to still images Operation time has been specified A gray screen is display...

Page 11: ...owser to check for temporary Internet files see page 182 of the Operating Instructions on the Setup CD ROM The image refreshes very slowly Multiple users are accessing the camera If multiple users are...

Page 12: ...camera the Update Firmware page is displayed The power to the camera was turned off during firmware update so the firmware may be broken Download the latest firmware on the Panasonic Network Camera su...

Page 13: ...ing the camera simultaneously Wait for a while and access the camera again The pan tilt reaches its end Confirm that the end display is displayed on the operation bar The pan tilt range is restricted...

Page 14: ...See page 86 of the Operating Instructions on the Setup CD ROM In the access level settings on the General User page Talk is not permitted Permit Talk See page 92 of the Operating Instructions on the S...

Page 15: ...ol window and clear the output master and Wave MP3 s Mute checkbox then adjust the volume The Audio Control Bar is not displayed The Audio Control Bar is not displayed when the number of simultaneous...

Page 16: ...s microphone input setting is set to mute Open the PC s Volume Control window check the microphone checkbox and then adjust the volume controls A speaker is not connected to the camera The camera s au...

Page 17: ...will stop transmitting audio to the camera Audio is interrupted Other applications are being run on the computer Close other applications on your computer The max bandwidth is set to Unlimited on the...

Page 18: ...uctions on the Setup CD ROM Login ID and password for E mail or FTP are invalid Make sure that you enter your correct login ID and password The camera does not transfer the image to a mobile phone The...

Page 19: ...mera Check if the IP address and default gateway are displayed in the network IPv6 column of the status page see page 146 of Operating Instructions on the Setup CD ROM If neither or only one is displa...

Page 20: ...tructions on the Setup CD ROM On the VPN router within the network tunnel mode has been set Transport mode and tunnel mode can not be used at the same time Cancel the PC s IPsec settings and communica...

Page 21: ...e page 63 of Operating Instructions on the Setup CD ROM There is a e mail server or FTP server within the tunnel mode network Transport mode and tunnel mode cannot be used at the same time Cancel the...

Page 22: ...icon is not displayed in the My Network Places folder UPnPTM Windows component is not installed in Windows XP or Windows Me Install UPnPTM Windows component in Windows XP or Windows Me see page 182 of...

Page 23: ...Troubleshooting 23 Memo...

Page 24: ...munications Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd The information i...

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