Troubleshooting
3
Troubleshooting
The Panasonic Network Camera support website
"http://panasonic.co.jp/pcc/
products/en/netwkcam/"
includes various technical information in addition to the
contents in this troubleshooting section. Access the website if this troubleshooting
does not solve your problem.
BB-HCM381 Indicator Display Troubleshooting
Problem
Cause and Remedy
The indicator
lights or blinks
orange.
• The Ethernet cable is not connected properly.
→
Connect the Ethernet cable properly.
• The PC, The Ethernet hub or router is not working.
→
Confirm that PC, Ethernet hub and router are working.
• The Ethernet cable is partly disconnected.
→
Change it to another Ethernet cable.
The indicator
continues
blinking orange.
• The camera is turned off when updating firmware.
→
If you access the camera using a web browser, the Update
Firmware page will be displayed. Update the firmware
following the procedure (see page 164 of the Operating
Instructions on the CD-ROM). If you fail to update the
firmware, see page 26.
The indicator
continues
blinking orange
(2-second
interval).
• The router on your network is turned off.
→
Turn the router on, and wait until the line is connected.
• An error has occurred in UPnP™ port forwarding.
→
Set up the camera again in [Automatic Setup] using the
Setup Program following the instructions in Getting
Started.
