2
For more information, visit
epb.com/customer-support/business-support
or call
423-648-1500
, option 2
2
Voicemail
• To set up Voicemail
Dial
*98
on the phone and
enter the pin
(Call
EPB at (423) 648-1500 if you need help).
• After the first time Dialed, the system will make you
change the pin
• Then listen to the prompts to set the remainder of the Voicemail up
• Message
light will flash
on the phone if you
have a Voicemail
• To check Voicemail,
Dial
*98
CALL FORWARDING:
• Dial
*72
plus the
10-digit forwarding number
and
listen for beeps
• Remove forwarding
Dial
*73
and listen for beeps
CALL TRANSFER – BLIND TRANSFER:
• Press
BLIND
button far right button under display
• Dial
EXT
number or phone number
• Press
CALL
button on middle button under display
CALL TRANSFER – SCREENED TRANSFER:
• Press
XFER/CLR
key
• Dial
the
EXT
number to send transfer
• Press
CALL
button on middle button under display
• When
EXT answers
, inform of incoming transfer
• Complete transfer by pressing
XFER/CLR
key again
• If person cannot accept transfer, press
CANCEL
button
two times
(far right button under
display) and original EXT will be reconnected with caller
• Person declining transfer will hear what sounds like a busy signal to confirm transfer
was cancelled
CALL HOLDS:
• Press
HOLD/MSG
key to place caller on hold
• You cannot pick up call holds from other EXTS - must do a transfer
CALL MUTES:
• Press
MUTE
key - far left button under display
• MUTE
key will flash while
mute
is on
• Toggle
MUTE
key to resume conversation
CHECK CALL HISTORY:
• Press
far right
button under display.
