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Panasonic 52 - Toughbook - Core 2 Duo P8400, Care And Maintenance Manual, Page: 23 / 29

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Panasonic 52 - Toughbook - Core 2 Duo P8400 Care And Maintenance Manual Download Page 23

Troubleshooting

Diagnostic Utility

•

Each section will flash during the test and 
then display the pass/fail color

then display the pass/fail color

•

Blue

= Standby/Waiting for instruction

•

Yellow

=  Running Diagnostic

•

Green 

=  Pass all tests

•

Red

= Failed test

Red

  Failed test

•

Total run time for all diagnostics can take up to 22 minutes

T

i

l

i

i

l

1 20

i

i h

23

•

Typical run time is closer to 15-20 minutes with no errors

•

Flashes yell and blue when testing

Summary of Contents for 52 - Toughbook - Core 2 Duo P8400

Page 1: ...T hb k 52 Toughbook 52 Care and Maintenance For Help Desk Professionals d E d U and End Users 1 ...

Page 2: ...Overview Product Overview Securing Access Doors M lti di P k t D i Multimedia Pocket Devices Cleaning and Sanitizing Cleaning and Sanitizing Battery and Power y Troubleshooting 2 ...

Page 3: ...Product Overview 3 ...

Page 4: ...Product Overview 4 ...

Page 5: ...Product Overview 5 ...

Page 6: ...Product Overview 6 ...

Page 7: ...Product Overview 7 ...

Page 8: ...loor 2 Located the area of the door marked PUSH A PUSH A 3 Place your finger on the word PUSH then slide the cover up and away from then slide the cover up and away from the laptop 4 To secure the battery access cover 4 To secure the battery access cover slide the cover back on to the battery bay and press down until your hear an dibl 8 audible snap ...

Page 9: ...rview 1 800 LAPTOP5 1 800 LAPTOP5 1 800 527 8675 24 Hours 7 days Toughbook Tech Support us panasonic com Toughbook_Tech_Support us panasonic com LCD Touch Screen Keyboard and Touch Pad Outer Case 9 Battery AC Adapter ...

Page 10: ...nium chloride PVP I Prep Pads Triad SANI CLOTH HB Sodium Hypochlorite Cavi Wipes Ethylene Glycol Iodophors SUPER SANI CLOTH Virkon Viraguard Panasonic does not certify the effectiveness or endorse the use of any of the products listed Iodophors 10 Panasonic tests for damage to the outer case ingress protection seal external and internal components and does not test the effectiveness of the disinfe...

Page 11: ...tup clean the screen area You should not use over the counter alcohol wipes because they often contain lotions and emollients which can leave a residue on the touch screen area p Never use ammonia or bleach products to clean or disinfect the screen These products will remove the anti glare coating and damage the touch screen protection sheet and may seep in to the LCD cabinet If you do use convent...

Page 12: ...infect the keyboard Be Caref l Use small ro nd motions to clean each Never intentionally pour water directly in to the keyboard area However if you do make sure that the unit is sitting on a table or other flat surface and all access doors and port covers are closed and secured locked before you proceed Be Careful Use small round motions to clean each individual key or you may inadvertently pull t...

Page 13: ... is not dripping wet make certain that the disinfectant fluid does not drain in to the unit Never use ammonia or bleach products to clean or disinfect the screen These products will remove the anti glare coating and damage the touch screen protection sheet and may seep in to the LCD cabinet If the disinfectant liquid does drain in to the keyboard are invert the laptop and allow to air dry 13 coati...

Page 14: ...use the laptop on battery power in a 24 hour use environment it is strongly recommended that you enable Economy Mode Leaving the laptop connected to AC Power at all times equal to storing it away Eventually the cells will degrade and the battery will become less and less useful over time Failure to do so may shorten the useful life of the main battery 14 battery will become less and less useful ov...

Page 15: ... months Prolonged storage will deteriorate the battery cells and reduce the overall effectiveness of the battery Leaving the laptop connected to AC Power at all times equal to storing it away Eventually the cells will degrade and the battery will become less and less useful over time 15 battery will become less and less useful over time Exposure to high levels of heat will damage the battery cells...

Page 16: ... the Panasonic National Service Center will be shipped via ground transportation All new laptop batteries and laptop batteries shipped or carried on to an aircraft as part of a complete system do not require special handling or labeling 20Kwhr per cell or 100Kwhr per battery pack For more information h i h d d d i d h 20Kwhr per cell or 100Kwhr per battery pack 16 http www iata org whatwedo cargo ...

Page 17: ... tape any thick wide material around the AC Adapter housing The housing dissipates h t d ll th d t t t l heat and allows the adapter to stay cool If you must fix the AC Adapter to a desk or other area use a tie wrap around the AC Adapter housing Never use a tie down to secure the cables Covering the AC Adapter is never a good idea This can cause the AC Adapter to overheat and may lead to a fire ha...

Page 18: ...APTOP5 1 800 LAPTOP5 1 800 527 8675 24 Hours 7 days Toughbook Tech Support us panasonic com Toughbook_Tech_Support us panasonic com Panasonic Diagnostic Utility Troubleshooting Major Components Things to remember 18 Things to remember ...

Page 19: ...em Tests All Major Components Test All Components or Single Component Tests component system to ensure proper operating status D h i l d f USB M d WLAN Bl h LAN 19 Does not test physical data transfer on USB Modem WLAN Bluetooth LAN Good starting point when troubleshooting hardware issues ...

Page 20: ...ress the F10 key to save all values and exit the BIOS Diagnostic Utility exit the BIOS Diagnostic Utility AC Adapter must be attached to the system These steps ensure that all devices are set to their default values before running the Diagnostic Utility If d i i di bl d i h BIOS i ill f il h Di i 20 If a device is disabled in the BIOS it will fail the Diagnostic test Make sure that any BIOS Passwo...

Page 21: ...ination to bypass the BIOS password This key combination will only work with the diagnostic utility and will not bypass the BIOS during the boot process The system will enable the Diagnostic Utility and all tests will initiate in the following order AC Adapter must be attached to the system Total run time for all diagnostics can take up to 22 minutes T i l i i l 1 20 i i h p y 21 Typical run time ...

Page 22: ...size will display Video Sound Modem Modem LAN Wireless LAN Bluetooth USB PC Card Modem Keyboard y Touch Pad Touch Screen Total run time for all diagnostics can take up to 22 minutes T i l i i l 1 20 i i h 22 Typical run time is closer to 15 20 minutes with no errors Flashes yell and blue when testing ...

Page 23: ...play the pass fail color Blue Standby Waiting for instruction Yellow Running Diagnostic Green Pass all tests Red Failed test Red Failed test Total run time for all diagnostics can take up to 22 minutes T i l i i l 1 20 i i h 23 Typical run time is closer to 15 20 minutes with no errors Flashes yell and blue when testing ...

Page 24: ... icon to enable it for testing Peripherals or devices that are not enabled Peripherals or devices that are not enabled for testing will be grayed out Peripherals or devices that are enabled for testing will be shown in full color When a device fails diagnostics you should reset the BIOS and run that diagnostic test again to be sure g 24 g y g g If any component fails diagnostics the device should ...

Page 25: ...s Check for power at the wall or power strip Battery functionality Use Another similar AC Adapter on this device AC Adapter plug or cables may be damaged S h d h AC Ad bl lli i f h AC Ad Suspect AC Adapter on another Toughbook of the same model type 25 Someone may have stepped on the AC Adapter cable pulling it away from the AC Adapter DC In Jack may have become damaged or pulled away from power b...

Page 26: ...es Check for power at the wall or power strip Battery functionality Use Another similar AC Adapter on this device AC Adapter plug or cables may be damaged S h d h AC Ad bl lli i f h AC Ad Suspect AC Adapter on another Toughbook of the same model type 26 Someone may have stepped on the AC Adapter cable pulling it away from the AC Adapter DC In Jack may have become damaged or pulled away from power ...

Page 27: ...inside or to a cool environment Place unit in front of an air conditioning vent Remove the main battery and allow it to cool down Make sure that the laptop is powering off and not stalling during stand by or hibernation N l h i i id f hi l k d i h y If Economy mode is enabled system will resume charging when battery reaches 80 27 Never leave the unit inside of a car or vehicle trunk during the sum...

Page 28: ...er Remove Battery Wait five minutes Install battery and attach AC adapter There are times when the charging system resets after leaving the unit powered off and removing the battery for a few minutes Swap batteries with another CF 52 Run the Battery Recalibration program 28 g g y g p g y If the light continues to blink red with your battery the battery is faulty otherwise the system is at fault ...

Page 29: ...the wall or power strip Battery functionality Battery functionality Use Another similar AC Adapter on this device AC Adapter plug or cables may be damaged S h d h AC Ad bl lli i f h AC Ad Suspect AC Adapter on another Toughbook of the same model type 29 Someone may have stepped on the AC Adapter cable pulling it away from the AC Adapter DC In Jack may have become damaged or pulled away from power ...

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