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10

Installing the (INDOOR) water heater:

The water heater must be installed with a 4” diameter UL approved Category III Stainless Steel appliance
vent pipe and an appropriate adapter.

Venting

The installation of venting must comply 
with national codes, local codes and the 
vent manufacturer’s instructions.
The water heater must be vented to the
outdoors as described in these instructions.

DO NOT

connect this water heater to a

chimney. It must be vented separately from
all other appliances.
All vent components (adapters, pipe, elbows,
terminals, etc.) should be UL 1738 Certified
Stainless Steel Venting Material 
(e.g. AL29-4C).
The specified vent termination must be used.
The termination should be a 90° elbow with
screen. (Refer to pages 14 and 15 for an
example of 90° termination)
Use a vent pipe with an anti-disconnection
joint.
The use of a High Temperature Silicone
(500°F [260°C]) may be required to seal 
vent connections. To prevent accidental gas
exhaust leakage, apply a 1/4” (6 mm) wide
bead approximately 1/4” (6 mm) from the
end and another bead against the joint side 
of the stop bead.
Follow vent manufacturer’s installation
instructions and their recommended
clearances to combustibles.
The unit can be vented either horizontally 
or vertically.

Vent pipe runs must be adequately supported
along both horizontal and vertical runs.
The maximum recommended unsupported
span should be no more than five (5) feet
(1.5 m). Support isolation hanging bands
should be used. 

DO NOT

use wire. (See

diagram below).

Notes on pre-existing vent:

If the water heater is being installed as a

replacement for an existing water heater, a

thorough inspection of the existing venting

system must be performed prior to any

installation work. Verify that the correct

materials, vent lengths and terminal locations

as detailed in this Instruction Manual have

been met. Carefully inspect the entire

venting system for any signs of cracks or

fractures, particularly at the joints between

elbows or other fittings and the straight runs

of vent pipe. Check the system for signs of

sagging or other stresses in the joints as a

result of misalignment of any components in

the system. If any of these conditions are

found, they must be corrected in accordance

with the venting instructions in this manual

before completing the installation and

putting the water heater into service.

DANGER: Failure to

install the appliance vent
adapter and properly vent
the water heater to the
outdoors as outlined in the
Venting section of this
manual will result in unsafe
operation of the water
heater, causing death,
serious injury, explosion, 
or fire. To avoid the risk 
of fire, explosion, or
asphyxiation from carbon
monoxide, NEVER operate
the water heater unless it is
properly vented and has
adequate air supply for
proper operation as
outlined in the Venting
section of this manual.

WARNING: Use 4” 

UL approved Category III
Stainless Steel vent material
only. No other vent
material is permitted.

WARNING: Refer to

page 8 for clearances to
combustible material.

NO!

YES!

Venting Lengths

MAXIMUM VENT LENGTH:

The 

system will not operate if there is excessive
restriction (pressure drop) in the venting
system. A maximum of 47’ 6” (14.4 m) vent
pipe may be used provided there is only one
90° elbow in the system. If additional elbows
are required: two elbows can be used with 
42’ 6” (13 m) and three elbows can be used
with 37’ 6” (11.4 m).

A 90° elbow is equivalent to 5’ (1.5 m) of
straight pipe. A 45° elbow is equivalent to
2’ 6” (76 cm) of straight pipe.

The termination elbow does not count as an
elbow when determining total vent lengths.

The vent can be installed with a slight
downward slope of 1/4” per foot of
horizontal run toward the vent terminal (see

diagram below). This ensures that any
condensate formed during operation of the
unit is evacuated from the appliance.

A 1/4” per foot upward slope is acceptable
when it is not possible to vent with a
downward slope; however, a UL approved
Category III Stainless Steel condensate trap
MUST be installed at the beginning of the
horizontal run. (See page 14 “Example B:
Typical Horizontal Termination w/ 1/4” per
foot UPWARD Slope” or page 15, “Standard
Vertical Vent Termination” for examples).

MINIMUM VENT LENGTH

: The venting

may be as short as 12” (30 cm), provided
one vent termination is installed to the
outdoors through a sidewall, one 90° elbow
is included in the installation and the wall
thimble is installed.

Notice:

Make sure that the seam of the vent

pipe in horizontal runs is toward the top of
the installation (see diagram to the far left).

Min. 3" 
(8 cm)

Max. 2 feet 
(61 cm) 

1/4" per foot

downward slope

Vent Seam

Number of

90° elbows

(bends)

Maximum

Length of

Straight Pipe

1

2

3

47’ 6”

(14.4 m)

42’ 6”

(13 m)

37’ 6”

(11.4 m)

Summary of Contents for PH-28RCIO

Page 1: ...or to explain the features operation safety precautions maintenance and troubleshooting of the water heater This manual also includes a parts list It is very important that all persons who are expected to install operate or adjust this water heater read the instructions carefully so they may understand how to perform these operations If you don t understand these instructions or any terms within i...

Page 2: ...D THIS MANUAL FOR YOUR RECORDS Write the model and serial numbers here You can find them on a label on the appliance Staple sales slip or cancelled check here Proof of the original purchase date is needed to obtain service under the warranty 2 Your safety and the safety of others are very important There are many important safety messages in this manual and on your appliance Always read and obey a...

Page 3: ... well as other flammable materials and liquids adhesives solvents paint thinners etc and the vapors they produce are extremely dangerous DO NOT handle use or store gasoline or other flammable or combustible materials anywhere near or in the vicinity of a water heater or any other appliance Be sure to read and follow the labels on the water heater as well as the warnings printed in this manual Fail...

Page 4: ...p switch adjustment Only qualified service personnel should perform this adjustment Only factory authorized remote control s should be used Notice When this water heater is supplying general purpose hot water requirements for use by individuals a thermostatically controlled mixing valve for reducing point of use water temperature is recommended to reduce the risk of scald injury Contact a licensed...

Page 5: ...LP gas must be used with great caution It is heavier than air and will collect first in lower areas making it hard to detect at nose level l Before attempting to light the water heater make sure to look and smell for gas leaks Use a soapy solution to check all gas fittings and connections Bubbling at a connection indicates a leak that must be corrected When smelling to detect a gas leak be sure to...

Page 6: ...MATION READ ALL INSTRUCTIONS BEFORE USING WARNING For your safety the information in this manual must be followed to minimize the risk of fire or explosion electric shock or to prevent property damage personal injury or loss of life FOR INSTALLATIONS IN THE STATE OF CALIFORNIA California Law requires that water heaters must be braced anchored or strapped to resist falling or horizontal displacemen...

Page 7: ... which may result in severe burns death or property damage The water heater must be located so it is not subject to physical damage for example by moving vehicles area flooding etc l The water heater should be installed vertically with the water gas and power connections on the underside pointing toward the ground l Failure to properly install the water heater outdoors as outlined in this manual c...

Page 8: ...which may be improperly stored or accidentally spilled l The water heater should be installed as close as practical to the vent termination to minimize vent length and the number of elbows required for venting l The water heater should be installed with the proper venting materials and termination suitable for Category III venting l A fire stop plate should be installed at every penetration of a f...

Page 9: ...ighly corrosive after passing through a flame The water heater warranty is voided when failure of the heater is due to operation in a corrosive atmosphere NOTICE The water heater should not be installed near an air supply containing halogenated hydrocarbons DANGER OUTDOOR water heaters must not be installed indoors or in a confined space Install outdoor water heaters outdoors only 9 Inspect Shipme...

Page 10: ...uctions in this manual before completing the installation and putting the water heater into service DANGER Failure to install the appliance vent adapter and properly vent the water heater to the outdoors as outlined in the Venting section of this manual will result in unsafe operation of the water heater causing death serious injury explosion or fire To avoid the risk of fire explosion or asphyxia...

Page 11: ...the appliance vent adapter manufacturer s instructions A B High Temp Sealant Collar Appliance Vent Adapter Clamp Water Heater Exhaust Flow Draining the Condensate Provision should be made to collect and dispose of condensate from venting systems When a water heater is vented horizontally the vent pipe can have a DOWNWARD or UPWARD slope towards the termination If an UPWARD slope is used a condensa...

Page 12: ...ide of opening 1 foot 300 mm above opening 6 inches 15 cm for appliances 10 000 Btuh 3 kW 9 inches 23 cm for appliances 10 000 Btuh 3kW and 50 000 Btuh 15kW 12 inches 30 cm for appliances 50 000 Btuh 15kW K Clearance to mechanical air supply inlet 6 feet 1 83 m 3 feet 91 cm above if within 10 feet 3 m horizontally 3 feet 91 cm above if within 10 feet 3 m horizontally L Clearance above paved sidewa...

Page 13: ...ld not contain substances that corrode the vent pipe Do NOT extend exposed vent pipe of indoor water heaters outside of building Guard vent against accidental contact with people and pets Install outdoor water heater such that air inlet and flue outlet is above anticipated snow level 1 8 m If soffit vent is too close block off and install new vent at another location Inside corner Caulk Caulk Caul...

Page 14: ...alls Reinstall the decorative sheathing around the Wall Thimble This assembly may be painted to match the exterior decor l Attach a Paloma approved 4 10 cm screened 90 elbow termination to the female end of a vent section or slip connector Use the method described in the Venting installation instructions provided with the vent Slide the vent in through the outside of the Thimble and seal the annul...

Page 15: ...e to Combustibles Firestop Firestop Roof Jack Adjustable Roof Flashing Vent Adapter 3 8 cm Clearance Support Hanger Condensate Trap To Drain Dispose of condensate in accordance with local codes Storm Collar Support Clamp 1 4 per foot upward slope 2 61 cm Max Standard Vertical Vent Termination Vertical Vent Termination Location The location of the vent terminal depends on the following minimum clea...

Page 16: ... both cold and hot water supply lines DO NOT cover the drain or pressure relief valve To ensure proper operation of the water heater the following water pressure guidelines should be followed l Operation of the water heater requires the minimum water pressure of 14 psi 97 kPa and a minimum water flow rate of 0 66 gpm 2 5 lpm l A water pressure of 40 psi 276 kPa is required to achieve maximum flow ...

Page 17: ...nded on the HOT and COLD water lines so that the water heater may disconnect easily for servicing if necessary Install a Check Valve between the water heater and the water shutoff valve see the top left diagram The following should be addressed in regards to the HOT WATER OUTLET l Connections between the water heater and point s of use should be as short and direct as possible l Local codes shall ...

Page 18: ... codes govern the installation of relief valves If local codes require that a temperature and pressure relief valve should be installed the manufacturer recommends a type 40XL Watts T P relief valve or an equivalent model be used Notice Manual operation of relief valves should be performed at least once a year Turn off the electrical power and gas shutoff valve Lift and release lever on the relief...

Page 19: ...e force over 31 5 ft lbs 42 7 Nm in tightening the pipe particularly if teflon pipe compound is used as the unit may be damaged The inlet gas pressure to the water heater must not exceed 10 5 w c 2 6 kPa for natural or 14 w c 3 5 kPa for LP gas For purposes of input adjustment the minimum inlet gas pressure with main burner on is shown on the water heater rating plate If high or low gas pressures ...

Page 20: ...must comply with local codes or in the absence of local codes with the latest edition of the National Electrical Code ANSI NFPA 70 or in Canada Canadian Electrical Code CSA C22 1 Part 1 20 Installing the Main Remote Control Remote Control Model Number Remote Control Description Temperature Set Point Range Availability Models USC1 117 BATH 1 100 F 120 F 38 C 49 C Optional Sold Separately Residentia...

Page 21: ... the remote control cables to the extension cable from the water heater l l Place the remote control over the base plate Ensure the projections in the base plate fit into the housings in the remote control l l Fix the control to the base plate at the bottom of the remote control using the screw provided l l Proceed to Connecting the remote control to the water heater to complete installation Conne...

Page 22: ...other equipment that carry a ground fault interrupter l An ON OFF switch must be provided and installed for the incoming 120VAC power l Wire the water heater exactly as shown below A wiring diagram is also found inside of the cover panel l A green screw is provided in the junction box for a grounding connection l Connect the live wire to black leg wire and the neutral wire to the white neutral wir...

Page 23: ...al codes or plumbing authority requirements may vary from the instructions or diagrams provided and take precedent over these instructions Vacuum Relief Valve Not Supplied If required install per local codes and valve manufacturer s instructions Water Inlet Water Outlet Drain Pressure Relief Valve Hot Water Service Valve Cold Water Service Valve Alternate Water Piping Arrangement with Optional Val...

Page 24: ...nket is to reduce the standby heat loss encountered with storage tank heaters This water heater does not store water making an insulation blanket unnecessary The manufacturer s warranty does not cover any damage or defect caused by installation attachment or use of any type of energy saving or other unapproved devices other than those authorized by the manufacturer into onto or in conjunction with...

Page 25: ...upply q Gas type matches rating plate q Gas supply pressure is sufficient for the water heater q Gas line equipped with shut off valve union and sediment trap q Approved pipe joint compound used q Soap and water solution used to check all connections and fittings for possible gas leak q Gas Company inspected installation if required F Relief Valve q Pressure Relief Valve properly installed and dis...

Page 26: ...is label 2 Turn off all electric power to the appliance 3 Do not attempt to light the burner by hand 4 Turn the Gas Shutoff Valve located on the outside of the unit clockwise to the OFF position 5 Wait five 5 minutes to clear out any gas If you then smell gas STOP Follow B in the safety information above on this label If you don t smell gas go to the next step 6 Turn the Gas Shutoff Valve located ...

Page 27: ...valves are available for reducing point of use water temperature by mixing hot and cold water in branch water lines Contact a licensed plumber or the local plumbing authority for further information See page 4 for more details The chart below may be used as a guide in determining the proper water temperature for your home Safety Precautions Do turn off manual gas shut off valve if water heater has...

Page 28: ...s the risk of scald injury Always supervise young children or others who are incapacitated The water heater is equipped with a device that will shut off the gas supply to the burner if the water heater exceeds normal operating temperatures Refer to the Before You Call For Service section located near the back of this manual or contact your dealer WARNING Should overheating occur or the gas supply ...

Page 29: ...nd or cleaning ensure proper operation by turning on a hot water faucet Housekeeping Before performing Housekeeping tasks to this water heater turn the unit off and disconnect the power supply Vacuum around the water heater for dust dirt and lint on a regular basis Clean the water heater and remote control by using a damp soft cloth with a few drops of mild detergent and gently wiping the surfaces...

Page 30: ...urner flame Blue flames should be seen when the main burner is firing If any unusual burner operation is noted the water heater should be shut off until qualified service assistance can be obtained CAUTION For your safety burner inspection and cleaning should be performed only by qualified service personnel For cleaning a vacuum cleaner can be used on the burner Proper burner pattern Vacation and ...

Page 31: ...reezing conditions even for a short period of time be sure to drain all water from the unit as instructed above Exposure to freezing conditions can occur from down draft of venting system or from installation in areas exposed to cold air The water heater is equipped with a Freeze Protection Electric Heater As long as electricity is supplied to the water heater it prevents freezing inside the water...

Page 32: ...alfunctions if applicable l Check and replace if necessary Error code displayed on remote control l See instructions for Error Code and if required contact a dealer for service Not enough water demand l Increase water flow Water inlet filter clogged l Clean water inlet filter Fixture aerator is clogged l Clean aerator Scale buildup in heat exchanger l Check for error code If required contact a dea...

Page 33: ... material or vent configuration l Open the Gas shutoff valve fully l Contact gas utility company l Fill up LP Gas container or replace with a new cylinder of LP Gas l Bleed all air from gas lines l Ensure appliance is properly grounded l Ensure gas line meter and regulator are sized properly l Ensure gas type is correct l Ensure venting is per Instruction Manual Contact a dealer for service 15 The...

Page 34: ...plate Specify type of gas natural or LP as marked on the rating plate Part description as noted below and number of parts desired CAUTION For your safety DO NOT attempt repair of electrical wiring gas piping burners vent connectors or other safety devices Refer repairs to qualified service personnel WARNING For your safety DO NOT attempt to disassemble this unit for any reason Indoor Water Heater ...

Page 35: ...to 120 F 49 C Follow first four bullets points listed above then continue as listed below l Press the SW1 button on the left hand side of the PCB for more than 1 second The LED on the PCB starts illuminating continuously At the same time the display of the Main Remote Control is on continuously l Change the DIP Switch 4 setting back to the OFF position DO NOT alter any other DIP Switch The LED on ...

Page 36: ...complete satisfaction you should then contact the following address 2151 Eastman Avenue Oxnard CA 93030 Phone 805 278 5499 When contacting the manufacturer the following information will be requested a Model and serial number of the water heater as shown on the rating plate attached to the front panel of the heater b Address where the water heater is located and physical location c Name and addres...

Page 37: ...n line without the use of a temperature sensor timer or a continuously operating pump All Applicable Warranty Periods will be limited to one 1 year from the Effective Date if the water heater is installed anywhere other than a single family dwelling Commercial Models If the water heater is installed in a commercial application the Applicable Warranty Periods are five 5 years from the Effective Dat...

Page 38: ...ater heater or component part s Paloma will not reimburse any party for these or any other fees not specifically covered in this Limited Warranty document HOW TO OBTAIN WARRANTY CLAIM ASSISTANCE Any claim for warranty assistance must be made promptly First determine if your water heater is In Warranty that is within the Applicable Warranty Period You can determine your unit s warranty status by ad...

Page 39: ...emoved or the date of purchase of the part If it was purchased separately to establish the In warranty status of the defective component part If Paloma determines that the water heater or component part returned to Paloma is free of defects in material and manufacture and or that it was damaged by improper installation the warranty claim for the product component part and or labor maybe denied War...

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