Palm Zire 21, Handbook

Page: 179 / 196

HotSync problems
171
I tried to do a local HotSync
operation, but it did not
complete successfully. Try each of these in turn:
■
Make sure your handheld is connected to the cable
correctly.
■
Check the connection between the HotSync cable and the
USB port on your computer.
■
Make sure the username you selected in Palm Desktop
software matches the username assigned to your handheld.
■
Make sure the date on your computer matches the date on
your handheld.
■
Read the HotSync Log for the user account for which you
are performing a HotSync operation.
On a Windows computer, try each step in turn:
■
Make sure that HotSync Manager is running. If it is
running, close it and restart it.
■
Make sure you selected Local USB from the HotSync
Manager menu.
On a Mac computer:
■
Make sure that HotSync Manager is enabled on the
HotSync Controls tab in the HotSync Software Setup
window.
Check the following on your computer:
■
Make sure that your computer is turned on and that it does
not shut down automatically as part of an energy-saving
feature.
I can’t perform an IR HotSync
operation. Try each of these in turn:
■
On a computer running Windows 98, be sure that the
HotSync Manager is running, that Infrared is selected on
the HotSync Manager menu, and that the Serial Port for
local operations is set to the simulated port for infrared
communication. See
“Conducting IR HotSync operations”
in Chapter 13 for details.
■
On a computer running Windows 2000/ME/XP, select IR
in the HotSync Manager. See
“Preparing your computer for
infrared communication” in Chapter 13 for details.