Third-party applications
Some third-party applications may not have been upgraded to be compatible with your
new Palm
™
handheld. If you suspect that a third-party application is affecting the
operation of your handheld, contact the developer of the application. For information
about the compatibility of some third-party applications, do one of the following:
•
Go to www.palm.com, navigate to country-specific support pages if necessary,
and access support information for Tungsten W. See if there is information
regarding the compatibility of third-party applications.
•
Read the readme file for your handheld. After you install Palm
™
Desktop software
on your computer, open the Palm folder. The readme file is located in the
Helpnote folder.
No signal or signal strength is weak
Turn on the Mobile application by inserting the headset connector into the jack or
some other method (see step 4). Check the Signal Strength bar graph while you try
the following:
•
Move away from your original location, five to ten feet in any direction.
•
Stand near a window and open metal blinds.
•
Move outdoors, above ground, to a less crowded area.
•
When outdoors, move away from trees and overhead electrical wires.
Mountains and buildings may also block signals.
•
In a vehicle, keep your handheld level with the windshield.
Palm Desktop Install appears to stall
Check for a window hidden in the background. Drag the current window from the center
of the screen. If you see another dialog box related to Palm Desktop software, click it and
follow its instructions.
HotSync icon
HotSync
®
operation does not begin
•
Check that the handheld is properly seated in the cradle and that the USB connector
is securely connected to the computer.
Windows:
1. Check that the Windows system tray displays
the HotSync
®
icon before pressing the HotSync
button on the cradle.
2. If the HotSync icon is not displayed:
a.
Click the Start button and select Programs.
b.
Select Palm Desktop, and then select HotSync Manager.
HotSync Manager starts and the icon displays in the system tray.
3. If the HotSync icon is displayed:
a.
Click the HotSync icon to display the connection type.
b
. Make sure there is a check mark next to Local USB
(or Local Serial if using a serial connection). To insert
a check mark, click the menu item.
Mac:
After you install Palm
™
Desktop software, try the following:
1. Make sure the Transport Monitor of the HotSync Manager is enabled:
a.
Open the Palm folder and double-click the HotSync Manager icon.
The HotSync Software Setup dialog box appears.
b.
In the HotSync Controls tab, click Enabled.
2. If you are using a USB cradle:
a.
Disconnect the cradle from your computer.
b.
Reconnect the cradle.
c.
Restart your computer.
3. If you are using a serial cradle (sold separately):
a.
Double-click the HotSync Manager icon in the Palm folder.
b.
Click the Connection Settings tab.
c.
Make sure PalmConnect is selected and the port selection matches
the port to which the HotSync cradle is connected.
TROUBLESHOOTING AND TIPS
LEARN MORE ABOUT YOUR HANDHELD
Copyright
© 2003 Palm, Inc. All rights reserved. HotSync, the Palm Powered logo, and the Palm logo are registered trademarks of Palm, Inc.
The HotSync logo, Palm, the T logo, VersaMail, and Tungsten are trademarks of Palm, Inc. Other brands are trademarks or registered
trademarks of their respective owners.
Disclaimer and Limitation of Liability
Palm, Inc. assumes no responsibility for any damage or loss resulting from the use of this guide.
Palm, Inc. assumes no responsibility for any loss or claims by third parties which may arise through use of this software. Palm, Inc.
assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure
to make backup copies of all important data on other media to protect against data loss.
Software Download Available
Palm
™
Desktop software is supplied on a CD-ROM disc. Check www.palm.com for updates and new versions of the software.
Agency Compliance Information
Product regulatory and compliance information can be found in the Handbook file located on the product CD-ROM.
PN: 405-5667A
Signal Strength bar graph
Indicator
light
Stylus
Keyboard
Expansion
card slot
Power button/
Backlight on and off
Home
(Press to go to
Applications Launcher)
Wireless application/
Wireless power on and off
Navigator
Address Book
Date Book
Function
IR port
Voice jack
READ THIS FIRST
Palm, Inc.
400 N. McCarthy Blvd.
Milpitas, CA 95035
***Print as 5 color job (CMYK + PANTONE 877 metallic)
***Please convert all spot colors to Process EXCEPT PANTONE 877
Learn how to use the keyboard
Backspace/Delete
Return/Enter
Home
Function
Brightness
Command stroke/
Menu
CAPS/Find
Space bar/SYMBOL
Navigator
To practice using the keyboard:
Open Memo Pad: Press Home to open the Applications Launcher. Press “M”
to highlight the Memo Pad icon . Press Enter to open Memo Pad. Tap New.
You can practice typing in the memo.
Tips
•
Use your thumbs to press the keys.
•
To capitalize a letter, press CAPS and then press the key of the letter.
Press CAPS twice to lock it. Press it again to unlock it.
•
To enter one of the blue characters (for example, numbers), press the blue
Function key and then press the key you want. Press Function twice to
lock it. Function lock makes it easy to enter long strings of numbers like credit
card numbers and phone numbers. Press Function again to unlock it.
•
To review the Keyboard tutorial, press Home. Press “K” to highlight the
Keyboard icon. Press Enter to open the tutorial.
Wireless service and billing issues
•
For wireless customer care, please contact your wireless service provider.
Tips about wireless applications and your SIM card
•
Protect your handheld’s wireless capabilities by locking your SIM card: Open and
turn on the Mobile application (see step 4). From the Options menu, select Security.
Tap PIN to protect mobile. Enter the default PIN provided to you by your wireless
service provider, and then change your PIN to a 4- to 8-digit number. If you have
problems, please consult your wireless service provider.
•
Report a lost or stolen SIM card to your wireless provider immediately. You are
responsible for all calls made using your SIM card until you call and report it missing.
•
Before you return your handheld for warranty or exchange, remove the SIM card
and store it in a safe place.
•
When the SIM card is not in your handheld, keep it away from moisture, water,
paper clips, and magnets. Contact with these items can damage the card.
•
To use the navigator to dial numbers, send SMS messages, or send e-mail:
Open an Address record. Press Right on the navigator to see available numbers
and addresses. Press Up/Down to highlight the number. Press Select to connect.
•
To open the Mobile application, plug the headset into the voice jack, or if you’re in
another application, press the headset button. To answer an incoming call, press the
headset button. To hang up, press and hold. When not on a call, press the button to
move between the Mobile screens.
Other handheld tips
•
To quickly execute menu commands, press Command Stroke and the
appropriate command letter. For example, + C to copy, or + P to paste.
•
To quickly find an application icon in the Applications Launcher, switch to the All
category and press the first letter of the application’s title. The icons with titles
starting with that letter spring to view. Press Select on the navigator or Enter
to open the highlighted application.
•
To maximize battery life, (1) dim your handheld’s brightness by pressing Function
+ Tab ; (2) change the default Auto-off setting to 30 seconds in the General panel
of the Prefs application; (3) turn off your mobile radio when not expecting calls or
e-mails; (4) store and charge your handheld in the cradle whenever possible.
•
Want to change your alarm sounds? In Date Book, Note Pad, or Clock, select
Preferences from the Options menu.
•
Want to customize a key so that it types a different character? For example, if you use
“%” often, you can remap “+” to type “%.” In the Applications Launcher, tap Prefs.
Select Keyboard from the pick list in the upper-right corner. Tap Remap keys.
Read the
Handbook
The
Handbook
opens in Adobe Acrobat Reader on your computer. If you do not have
Acrobat Reader, you can install it from the Palm
™
Desktop software CD-ROM.
Windows:
In Palm Desktop software,
click Help in the menu bar. Then select
the menu item for the
Handbook
.
Mac:
Open the Palm folder, and then
open the Documentation folder.
Double-click Handbook.pdf.
For additional troubleshooting tips, see
Handbook for Palm
™
Tungsten
™
W Handhelds
.
Open the Handbook from Palm
™
Desktop software.
Your handheld operates in voice mode and wireless data mode, but it cannot operate
in both modes at the same time. For example, while you use the phone, you cannot
wirelessly download e-mail or browse the web.
The indicator light does not go on
Try the following:
1. Seat your handheld firmly in the cradle.
2. Connect the power adapter securely to the cradle.
3. Check that the power adapter is plugged into a
working
electric outlet.
Your handheld does not turn on when you press the power button
Try the following:
Charge your handheld for a full two hours.
If this doesn’t work, try the following:
•
Press any application button to ensure your handheld is turned on.
•
Perform a soft reset: Unscrew the reset tip tool from the top of your
stylus or an unfolded paper clip (or similar object
without
a sharp tip)
to gently press the reset button inside the hole on the back panel of
your handheld.
You can receive but not send e-mail
Some ISPs allow you to only access and read e-mail using a wireless handheld, but not
to send e-mail through their servers from a wireless handheld. If your ISP restricts e-mail
this way, modify your account settings for this ISP in VersaMail:
Access Account Setup in the VersaMail application. Select the restricted account, tap Edit,
and then tap Next. Confirm your username and password, and then tap Next. In the
Outgoing Mail Server field, enter a server from which you can send e-mail. Tap Next, and
then tap Done. When you reply to or write e-mail from a restricted account, the VersaMail
application uses the alternate outgoing server to send e-mail.
Reset button
