PN: 405-5636A-US
TROUBLESHOOTING
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***Please convert all colors to Process EXCEPT PANTONE 877
READ THIS FIRST
Your handheld does not turn on when you press the power
button, or your handheld does not respond when you tap it
1. Press the Calendar, Contacts, Tasks, or Note Pad button
to see if you can turn on your handheld that way.
2. Perform a soft reset: Unscrew the top of the stylus to
reveal the reset tool (or use an unfolded paper clip or
similar object without a sharp tip). Gently press the
reset button inside the hole on the back panel of
your handheld.
3. Make sure the power adapter is plugged securely into a
working
electric outlet and is firmly connected to the handheld.
(If no outlet is available, your handheld can also be charged
through the USB cable, but this takes much longer.)
Note: Your handheld does not have an indicator light to indicate that
your handheld is being charged.
4. Charge for another three full hours.
5. If your handheld now turns on, check the charging-battery icon to ensure that
your handheld is being charged:
a.
Connect the handheld to an outlet and turn it on.
b.
Tap Home .
c.
Look for the lightning bolt on the battery icon at the top of the screen.
d.
If you do not see the lightning bolt, repeat steps 3 and 4.
Palm
™
Desktop Installer does not automatically appear after
you put the CD-ROM into the drive
Windows:
1. Click the Start button.
2. Select Run from the Start menu.
3. Click Browse to locate the drive with the Palm Desktop software CD-ROM.
4. Double-click the
autorun.exe
file on the Palm Desktop software CD-ROM.
Mac:
1. Double-click the CD-ROM icon on the Mac desktop to open the Palm Desktop
software CD-ROM.
2. Double-click the Palm Desktop Installer icon.
HotSync icon
HotSync
®
process does not begin
Check that the USB cable is connected securely to your handheld and to a working
USB port of your desktop computer.
Windows:
1. Make sure the HotSync icon appears in the
Windows system tray. If not:
a.
Click the Start button and select Programs.
b.
Select Palm Desktop, and then select HotSync Manager.
2. Check the connection type:
a.
Click the HotSync icon.
b.
Make sure there is a check mark next to Local USB.
To insert a check mark, click the menu item.
Mac:
1. Make sure the Transport Monitor of the HotSync Manager is enabled:
a.
Double-click the HotSync Manager icon in the Palm folder.
b.
In the HotSync Controls tab, click Enabled.
2. Make sure the USB connection is working:
a.
Disconnect and then reconnect the USB cable.
b.
Restart your computer.
HotSync process does not begin after tapping the Star icon
Make sure your handheld is on, and then try the following:
1.
Tap the Home icon .
2.
Locate and tap the HotSync icon .
3.
In the HotSync application, make sure of the following:
– Your username (established when you installed Palm Desktop software) is in
the upper-right corner.
– Local is highlighted. If it isn’t highlighted, tap Local.
– The phrase Cradle/Cable appears. If Cradle/Cable does not appear, tap
whatever word is there, and then tap Cradle/Cable in the list that
drops down.
Symptoms caused by third-party applications
Some third-party applications may not have been upgraded to be compatible
with your new Palm
™
handheld. If a third-party application is NOT compatible,
the following symptoms may occur on your handheld after you perform a
HotSync operation:
•
Device freeze
•
Device freeze or reset when an application is opened
•
Slow performance
•
Unusual screen display
•
Difficulties using handheld features
•
Uneven sound quality
•
Fatal reset
For detailed information on issues with third-party-application compatibility, check
with the third-party vendor.
Tap HotSync icon
Username
4.
To start the HotSync process, tap the HotSync icon in the middle of the
handheld screen.
Mac:
Look in the Applications:Palm:
Documentation folder, and double-click
TungstenE_Handbook.pdf.
Windows:
In Palm Desktop software, click Help in
the menu bar. Then select the menu
item for the
Handbook
.
Read the
Handbook
The
Handbook
opens in Adobe Acrobat Reader on your computer. If you do not
have Acrobat Reader, you can install it from the Palm
™
Desktop software CD-ROM.
www.palm.com/tungstenE
In one convenient location, find tips on getting the maximum benefit from
your handheld, get your favorite accessories, download more software, and
communicate with other Palm
™
handheld users.
Palm, Inc.
400 N. McCarthy Blvd.
Milpitas, CA 95035
Copyright
© 2003 Palm, Inc. All rights reserved. HotSync, the Palm logo, and the Palm Powered logo are registered trademarks of Palm, Inc.
Palm and Tungsten are trademarks of Palm, Inc. Other product and brand names may be trademarks or registered trademarks of their
respective owners. Palm, Inc. uses the MPEG Layer-3 audio decoding technology trademarks under express license from Fraunhofer IIS
and Thompson.
Disclaimer and Limitation of Liability
Palm, Inc. assumes no responsibility for any damage or loss resulting from the use of this guide.
Palm, Inc. assumes no responsibility for any loss or claims by third parties which may arise through use of this software. Palm, Inc.
assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs.
Be sure to make backup copies of all important data on other media to protect against data loss.
IMPORTANT
Please read the End User Software License Agreement with this product before using the accompanying software program(s).
Using any part of the software indicates that you accept the terms of the End User Software License Agreement.
Music files are for your personal use only. Palm, Inc. does not endorse the illegal usage of copyrighted material.
Software Download Available
Palm
™
Desktop software is supplied on a CD-ROM disc. Check www.palm.com/desktop for updates and new versions of the software.
Agency Compliance Information
Product regulatory and compliance information can be found in the Handbook file located on the product CD-ROM.
Reset
button
For more information, go to www.palm.com/support.
For more information, go to www.palm.com/support.
For more information, go to www.palm.com/support.
For more information, go to www.palm.com/support.
For more information, go to www.palm.com/support.
