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Wireless problems

383

Palm WAP Browser problems

I am having a problem
establishing a network
connection. (continued)

■

Add a DNS number.

If your wireless service provider or dial-in server requires a
DNS number and you did not enter that information in the
Network Preferences screen, it will appear that you
successfully logged into your network. When you try to use
an application or look up information, however, the
connection fails. If this occurs, try adding a DNS number.
Ask your wireless service provider or your system
administrator for the correct primary and secondary DNS IP
numbers.

Problem

Solution

I cannot connect to my wireless
service provider.

You may need to enter additional technical networking
information. Contact your wireless service provider to
obtain their primary and secondary DNS address and their
IP address.

I can connect to my ISP, but I can’t
access a WAP site.

Try alternate WAP sites. A WAP site could be temporarily
unavailable due to site problems.

If you can’t access the alternate sites, then contact your ISP
and verify the following WAP browser settings: APN,
Mode, and Gateway Server. Also check Gateway ID and
Gateway password, if applicable.

I can’t access some WAP sites.

The WAP browser can access all WAP web sites compliant
to WAP version 1.1 or WAP version 1.2.1 (WAP June 2000
Conformance Release).

I can’t access an HTML web site.

The WAP browser does not open HTML web sites, only
WML web sites.

When generating a new password
or signature key pair, my handheld
froze.

Key generation can take up to an hour. During this time,
your handheld appears to be completely frozen and you
are not able to use your handheld.

I am having problems within a
specific WAP Internet site.

Contact the site administrator.

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Summary of Contents for P80505RGRS - Tungsten W Smartphone

Page 1: ...Handbook for Palm Tungsten W Handhelds ...

Page 2: ...ims by third parties which may arise through the use of this software Palm Inc assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction dead battery or repairs Be sure to make backup copies of all important data on other media to protect against data loss IMPORTANT Please read the End User Software License Agreement with this product before using the a...

Page 3: ...Handheld 9 Locating handheld components 10 Locating front panel controls 10 Using the indicator light 12 Locating back panel components 13 Adding an expansion card 14 Using the backlight 15 Chapter 3 Navigating and Entering Data 17 Tapping 17 Using the navigator 18 Using the keyboard 19 Typing capital letters 20 Accessing international and special characters 20 Using the Function key 22 Using menu...

Page 4: ...Choosing application preferences 41 Performing common tasks 41 Creating records 41 Editing records 42 Deleting records 43 Purging records 44 Categorizing records 45 Finding information 48 Sorting lists of records 53 Attaching notes 54 Choosing fonts 55 Receiving alerts 56 Hiding or masking private records 57 Installing and removing applications 57 Installing add on applications 57 Removing applica...

Page 5: ...n event 83 Setting an alarm for an event 83 Scheduling repeating or continuous events 85 Changing repeating or continuous events 85 Considerations for repeating or continuous events 86 Changing the Date Book view 87 Working in Week view 87 Working in Month view 88 Working in Agenda view 89 Spotting event conflicts 90 Date Book menus preferences and display options 90 Record menu 90 Options menu 91...

Page 6: ...ng a phone call 109 Dialing a number from the keypad 110 Redialing the most recently dialed number 110 Managing a phone call 111 Answering call waiting 112 Using conference calling 113 Creating a conference call 113 Managing a conference call 114 Retrieving voicemail 117 Using speed dial 118 Creating a speed dial entry 118 Dialing a speed dial entry 119 Editing a speed dial entry 120 Using the Cal...

Page 7: ... menu 139 Options menu 139 Chapter 14 Using SIM Services 141 Accessing a service 142 Using the SIM Services menu 142 Options menu 142 Chapter 15 Using SMS 143 Creating messages 144 Sending and receiving messages 146 Viewing messages 147 Working with draft messages 149 Adding a signature to a message 150 Sending data from another application 151 Setting preferences 152 Using SMS menus 154 Message m...

Page 8: ...71 Setting VersaMail connection preferences 177 Editing e mail accounts 178 Deleting an e mail account 183 Selecting a different service for a given e mail account 184 Getting sending and managing e mail 186 Getting and reading e mail 186 Creating and sending new e mail 195 Working with attachments 204 Deleting messages 211 Emptying the trash 214 Marking messages as read or unread 215 Setting pref...

Page 9: ...alm WAP Browser 253 Opening a WAP site 254 Browsing a WAP site 255 Browsing secure WAP sites 256 Using bookmarks 257 Adding a bookmark 258 Visiting a bookmarked WAP site 259 Editing a bookmark 259 Deleting a bookmark 260 Using your Push Inbox 261 Using advanced features 262 Changing gateways 262 Setting advanced options 263 Using cache memory 263 Selecting an Access Point Name 264 Selecting Mode 2...

Page 10: ...92 Performing an IR HotSync operation 294 Returning to cradle cable HotSync operations 295 Conducting HotSync operations using an attached modem 296 Preparing your computer for a modem HotSync operation 296 Preparing your handheld for a modem HotSync operation 298 Selecting the conduits for a modem HotSync operation 300 Performing a HotSync operation using an attached modem 300 Conducting network ...

Page 11: ... 326 Tracking your phone time 330 Checking your current status 331 Checking your GPRS network usage 332 Setting your network selection search mode 333 Viewing and editing your preferred networks list 334 Setting PIN for mobile power on 337 Unlocking your SIM card 339 Setting call barring 340 Setting Fixed Number Dialing FND 342 Network preferences 346 Modem Accessory and TCP IP software 346 Select...

Page 12: ...s private 365 ShortCuts preferences 367 Appendix A Maintaining Your Handheld 369 Caring for your handheld 369 Battery considerations 370 Resetting your handheld 370 Performing a soft reset 371 Performing a hard reset 371 Installing and removing the SIM card 374 Appendix B Frequently Asked Questions 377 Software installation problems 378 Operating problems 379 Tapping and writing problems 380 Wirel...

Page 13: ...Contents xiii Product Regulatory and Safety Information 395 Index 399 ...

Page 14: ...Contents xiv ...

Page 15: ...calls Sending and receiving SMS messages Locating all the parts of your handheld Viewing and entering data Working with expansion cards Using your handheld with your computer Personalizing your handheld with your own preference settings After you become familiar with the basic functionality of your handheld you can use the rest of this handbook as a reference for performing less common tasks for m...

Page 16: ...About This Book 2 ...

Page 17: ...can use these features you must set up your handheld and install software on your desktop computer To use your wireless features you must install an activated SIM subscriber identity module card in your handheld Your handheld comes with an easy to follow installation guide Getting Started that steps you through the process of successfully setting up your handheld The guide contains important infor...

Page 18: ...ware Windows 98 Windows ME Windows 2000 Pro requires administrator rights to install Palm Desktop software Windows XP Home or Pro requires administrator rights to install Palm Desktop software Internet Explorer 4 01 with SP2 or later 50 megabytes MB available hard disk space VGA monitor or better 16 Bit or High Color and 800 x 600 resolution recommended CD ROM or DVD ROM drive you can also downloa...

Page 19: ...se all other applications of your handheld in accordance with airline regulations for electronic devices Your handheld is equipped with a GSM GPRS mobile radio so you can transmit and receive information over the airwaves wirelessly from your handheld You don t need to plug a wire into a wall socket and you don t need a modem After you charge the battery in your handheld the mobile radio is ready ...

Page 20: ... is on and you are in an area that has coverage The call is free Software Download Available Palm Desktop software is supplied on a CD ROM disc Check www palm com support intl for updates and new versions of the software Compatibility of third party applications Palm works with developers of third party add on applications to ensure the compatibility of these applications with your new Palm handhe...

Page 21: ...hat came with your Tungsten W handheld For comprehensive information about using your handheld continue reading this electronic handbook For support information upgrade information articles and answers to questions see www palm com support tungstenw For more information about using Palm Desktop software see the following The handheld tutorial Quick Tour To access this tutorial tap the Quick Tour i...

Page 22: ...Chapter 1 Welcome 8 ...

Page 23: ... applications and games Make phone calls using a hands free headset Set preferences for how you receive alarms hearing a sound seeing a blinking indicator light or feeling your handheld vibrate Choose any combination Access Internet information Browse or search the Internet Download and use web clipping applications that help you find specially formatted Internet information quickly NOTE Using web...

Page 24: ... has an infrared IR port Locating handheld components Take a few moments to locate the front and back panel components of your handheld Locating front panel controls Screen Keyboard area Navigator Power button Backlight control Red and green indicator light Antenna cap Stylus IR port Date Book Address Book Wireless E mail Application buttons Select button Application buttons ...

Page 25: ...racters Power button Backlight control Turns your handheld on or off and controls the backlight feature If your handheld is turned off pressing the power button turns the handheld on and returns you to the last screen you viewed If your handheld is turned on pressing the power button turns the unit off Pressing the power button for about two seconds turns the backlight on or off For more informati...

Page 26: ...tive and responds to the stylus No light Mobile radio is off Green light flashes every five seconds Mobile radio is on and transmitter is within range Red light flashes every five seconds Mobile radio is on but transmitter is out of range You need to move to another area to bring the transmitter within range Green light flashes at paired intervals A notification that Date Book or World Clock event...

Page 27: ...more memory applications or Bluetooth functionality You can also back up data to an expansion card NOTE Expansion cards are purchased separately Universal connector Connects your handheld to the cradle which in turn connects to the back of your computer and through the AC adapter to the wall current This allows you to recharge your handheld as well as update the information between your handheld a...

Page 28: ...your handheld To insert a card 1 Insert the card in the direction shown by the icon 2 Push the card in with your thumb You feel the card lock and hear the system sound To remove a card 1 Push lightly against the card with your thumb 2 When the card is released you hear the system sound For complete information about working with expansion cards see Chapter 7 Notched corner Label on card faced down...

Page 29: ...ferences in Chapter 21 for more information Turn the backlight on or off by pressing the power button and holding it down for about two seconds Release the button when the backlight turns on or off Disable the backlight or adjust the backlight brightness level using the Adjust Brightness dialog box To enable the backlight or adjust the backlight level 1 Press Function Brightness 2 Tap the Enable B...

Page 30: ...Chapter 2 Exploring Your Handheld 16 ...

Page 31: ...dheld screen is the basic action that gets things done on your handheld The first time you start your handheld setup instructions appear on the screen These instructions include a calibration screen Calibration aligns the internal circuitry of your handheld with its touch sensitive screen so that when you tap an element on the screen the handheld can detect exactly which task you want to perform I...

Page 32: ... the navigator with Date Book To navigate in list screens do any of the following Press Up or Down on the navigator to scroll an entire screen of records Press and hold Up or Down on the navigator to accelerate the scrolling Press Select on the navigator to insert the selection highlight When the selection highlight is present you can do the following Press Up or Down on the navigator to scroll to...

Page 33: ...ch automatically corrects some common misspellings when entering data from the keyboard Below the keyboard are application buttons and the 5 way navigator that enables you to navigate menus and pick lists quickly without using the stylus These features are described in Chapter 2 Letter and number keys Enables you to enter letters and numbers You can change the key response from the Keyboard prefer...

Page 34: ...equence either forward or backward depending on whether you are pressing Up or Down on the navigator Function key Press to access the secondary character set See Using the Function key later in this chapter CAPS Find key Capitalizes letters or opens the Find dialog box For more information on capitalizing letters see the next section Typing capital letters For information on the Find dialog box se...

Page 35: ... numbers on your handheld To use the onscreen keyboard 1 Open any application such as Memo Pad 2 Tap any record or tap New 3 Press Function Symbol When a keyboard is open you can tap to open any of the other keyboards After you finish tap Done to close the onscreen keyboard and place the text in the record Backspace Carriage return Tab Caps lock Caps shift Tap here to display alphabetic keyboard T...

Page 36: ... twice the dot changes to a 1 and the function feature remains locked Pressing Function again unlocks it Using special features In addition to characters the Function key accesses special features on some of the keys The following keys have special features Brightness key Opens the Brightness dialog box See Using the backlight in Chapter 2 for more information Find key Opens the Find dialog box Se...

Page 37: ...ess Command stroke and type the letter s The command toolbar displays context sensitive menu commands for the current screen For example if text is selected the menu icons displayed may be Undo Cut Copy and Paste Tap an icon to select the command To use menu commands 1 Press Command stroke The Command toolbar opens at the bottom of the screen The Command toolbar indicates that you are in Command m...

Page 38: ...ess Function ShortCut When you press the ShortCut key the ShortCut symbol appears at the insertion point to show that you are in ShortCut mode 2 Type the ShortCut characters Using elements of the handheld interface Menu bar and menu commands A set of commands that are specific to the application Not all applications have a menu bar To access the menu bar do one of the following Tap the Menu bar Pr...

Page 39: ... Select on the navigator to select buttons such as OK Yes or Done Press Function Enter to select the OK Done or Yes buttons Press Function Backspace to select Cancel or No buttons Next previous arrows The left and right arrows display the previous and next record the up and down arrows display the previous and next page of information To use the arrows do one of the following Tap the arrows Use Ri...

Page 40: ...ndards for infrared communication established by the Infrared Data Association IrDA This means that not only can you beam data to another Palm OS handheld that s close by and equipped with an IR port but you can also beam data to a mobile phone and to any other device that supports the IrCOMM implementation of the IrDA standards and that can read the type of data you re beaming Scroll bar A bar th...

Page 41: ...t a business card 1 Create an Address Book record that contains the information you want on your business card 2 Press Function Menu 3 Select Select Business Card on the Record menu 4 Tap Yes To beam a record business card or category of records 1 Locate the record business card or category you want to beam 2 Press Function Menu 3 Select one of the following from the Record menu The Beam command f...

Page 42: ...5 Tap the application you want to transfer Some applications are copy protected and cannot be beamed These are listed with a lock icon next to them 6 Tap Beam 7 When the Beam Status dialog box appears point the IR port directly at the IR port of the receiving handheld 8 Wait for the Beam Status dialog box to indicate that the transfer is complete before you continue working on your handheld To rec...

Page 43: ... you have data stored in computer applications such as spreadsheets and databases or if you want to import data from another handheld you can transfer the data to your handheld without having to enter it manually Save the data in one of the file formats in the following list import it into Palm Desktop software and then perform a HotSync operation to transfer the data to your handheld Importing da...

Page 44: ...hey are opposite the corresponding imported fields on the right 8 If you do not want to import a field deselect the check box for that field 9 Click OK The imported data is highlighted in the application 10 To add the imported data to your handheld perform a HotSync operation See Palm Desktop online Help for more information on importing and exporting data Using File Link The File Link feature ena...

Page 45: ...dar and Notepad text file Now Contact text file Now Up to Date text file QuickDex text file TouchBase Pro text file Palm Desktop software can also import data in the following file formats Tab delimited tab tsv txt vCal vcs Data Book only vCard vcf Address Book only To import data from a Mac computer 1 Open Palm Desktop software 2 From the File menu choose Import 3 Select the file you want to impo...

Page 46: ...ta 32 8 From the Delimiters pop up menu choose the appropriate delimiter 9 Click OK 10 To add the imported data to your handheld perform a HotSync operation See Palm Desktop online Help for more information on importing and exporting data ...

Page 47: ... your handheld or on an expansion card You can also open Date Book and Address Book with the application buttons on your handheld In addition to providing a way for you to open applications the Applications Launcher displays the current time battery level and application category To open an application on your handheld 1 Press Home 2 Tap the icon of the application that you want to open If you hav...

Page 48: ... the card and the application that is active when you insert the card In some cases the application on the card opens automatically upon insertion or if you insert a card containing data from the current application the application displays the data on the card In other cases the Applications Launcher switches to the card and displays its contents and the pick list in the upper right corner of the...

Page 49: ...or all your applications By default your handheld includes system defined categories such as All and Unfiled and user defined categories such as Games Main and System You cannot modify the system defined categories but you can rename and delete the user defined categories In addition you can create your own user defined categories You can have a maximum of 15 user defined categories When you have ...

Page 50: ...ory you want to display When the highlight in the Applications Launcher is not active press and hold Select on the navigator to open the category list press Up or Down on the navigator to highlight a category and then press Select on the navigator to display that category Changing the Applications Launcher display By default the Applications Launcher displays each application as an icon As an alte...

Page 51: ...tegory check box to select it 4 Press Function Enter or tap OK Copying applications to or from an expansion card You can copy applications from your handheld to an expansion card or from an expansion card to your handheld To copy an application to an expansion card 1 Press Home 2 Press Command Stroke C Alternately press Function Menu select Copy on the App menu 3 Select Handheld from the Copy From...

Page 52: ...ur Windows or Mac computer the actual file names may differ from those displayed in the Applications Launcher To copy an application from an expansion card 1 Press Home 2 Press Command Stroke C Alternately press Function Menu select Copy on the App menu 3 Select the card name from the Copy From pick list 4 Select Handheld from the Copy To pick list 5 Tap an application to copy 6 Tap Copy 7 Press F...

Page 53: ...ication Only check box to select it if you want to copy only the application files Leave it deselected if you want to copy both the application file and its associated data files 6 Press Function Enter or tap OK NOTE The Sort By setting is in effect each time you use the copy feature Each time you want to copy an application only you must select the Copy Applications Only check box Using menus Men...

Page 54: ...rently open Also the menus and menu commands vary depending on which part of the application you re currently using For example in Memo Pad the menus are different for the Memo list screen and the Memo record screen To select a menu command with the stylus 1 Tap the menu bar for an application 2 Tap the menu that contains the command you want to use 3 Tap the command you want to use TIP After you ...

Page 55: ...forming common tasks The tasks described in this section use the term records to refer to an individual item in any of the applications a single Date Book event Address Book entry To Do List item Memo Pad memo Note Pad note or Expense item Creating records You can use the following procedure to create a new record in Date Book Address Book To Do List Memo Pad Note Pad and Expense To create a recor...

Page 56: ...your handheld or the keyboard attached to your computer see Chapter 3 For information on entering text in Note Pad see Chapter 12 Using the Edit menu The Edit menu is available with any screen where you enter or edit text In general commands available in the Edit menu apply to text that you select in an application To select text in an application 1 Tap the beginning of the text that you want to s...

Page 57: ...etions you made using the backspace Cut Removes the selected text and stores it temporarily in the memory of your handheld You can paste the text you cut into another area of the current application or into a different application Copy Copies the selected text and stores it temporarily in the memory of your handheld You can paste the copied text into another area of the current application or into...

Page 58: ...f that event In Note Pad open the note you want to delete and then tap Delete Purging records Over time as you use Date Book To Do List and Expense you ll accumulate records that have outlived their usefulness For example events that occurred months ago remain in the Date Book and To Do List items that you marked as completed remain in the list as do Expense items All these outdated records take u...

Page 59: ...or assign it to a category at any time By default your handheld includes system defined categories such as All and Unfiled and user defined categories such as Business and Personal You cannot modify the system defined categories but you can rename and delete the user defined categories In addition you can create your own user defined categories You can have a maximum of 15 user defined categories ...

Page 60: ... item to a different category To display a category of records 1 Tap the category pick list in the upper right corner of the list screen NOTE In the Date Book Agenda view the pick list is in the upper right of the To Do list 2 Select the category you want to view The list screen now displays only the records assigned to that category TIP Pressing an application button on your handheld scrolls thro...

Page 61: ...ry pick list in the upper right corner of the screen or list 2 Select Edit Categories 3 Tap New 4 Enter the name of the new category and then press Function Enter or tap OK 5 Press Function Enter or tap OK You can assign any of your records to the new category Tap here ...

Page 62: ...tegory appear in the Business category Finding information Your handheld offers several ways to find information quickly All applications that reside on your handheld Find locates any text that you specify always starting with the current application However Find does not search through applications on expansion cards Date Book To Do List Memo Pad Phone Lookup displays the Address list screen and ...

Page 63: ...e writing an s scrolls to Sands and writing sm scrolls further to Smith If you sort the list by company name the Look Up feature scrolls to the first letter of the company name 2 Tap the record to view its contents To look up an Address Book record with the navigator 1 From the Address List screen press Right on the navigator to display the navigator Quick Look Up line 2 Press Up or Down on the na...

Page 64: ...he navigator to view the contents of the selected record TIP If only one match is possible for the letters you selected the contents of the record displays automatically Using Find You can use Find to locate any text that you specify in any application that resides on your handheld Find does not search applications that reside on an expansion card To use Find 1 Press Function Find TIP If you selec...

Page 65: ... 1 Display the record in which you want to insert a phone number The record can be in Date Book To Do List Memo Pad or any other application that takes advantage of this feature 2 Press Command Stroke L Alternately press Function Menu and then select Phone Lookup on the Options menu 3 Begin to spell the last name of the name you want to find The list scrolls to the first record in the list that st...

Page 66: ...record To add names to an Expense record 1 Tap the Expense record to which you want to add names 2 Tap Details 3 Tap Who 4 Tap Lookup The Attendees Lookup screen displays all the names in your Address Book that have data in the Company field 5 Select the name you want to add and then tap Add The name appears in the Attendees screen 6 Repeat steps 4 and 5 to add more names 7 Press Function Enter or...

Page 67: ...Command Stroke R Alternately press Function Menu and then select Preferences on the Options menu 3 Do one of the following Address Book Tap the setting you want Note Pad Tap the Sort by pick list and select Alphabetic Date or Manual Memo Pad Tap the Sort by pick list and select Alphabetic or Manual 4 Press Function Enter or tap OK To sort the Note Pad and Memo list manually tap and drag a note or ...

Page 68: ... note to a record 1 Display the entry to which you want to add a note To display an entry tap it or press Up or Down on the navigator to highlight it and then press Select on the navigator 2 In Address Book only Tap Edit 3 Tap Details 4 Tap Note 5 Enter your note 6 Press Function Enter or tap Done A small note icon appears at the right side of any item that has a note To review or edit a note Tap ...

Page 69: ...nables you to change font style To change the font style 1 Open an application 2 Press Command Stroke F Alternately press Function Menu and then select Font on the Options menu 3 Tap the font style you want to use 4 Press Function Enter or tap OK Small font Large font Small bold font Large bold font Tap here for small font Tap here for small bold font Tap here for large bold font Tap here for larg...

Page 70: ...alerts that await attention To respond to alerts do one of the following Select an item s check box to clear the item Tap an item either the icon or the text description to open the application where the alarm was set The application opens to the entry associated with the alarm Press Function Enter or tap Done to close the reminder list and return to the current screen An attention indicator blink...

Page 71: ...stalling and removing applications This section explains how to install and remove applications on your handheld or on an expansion card and how to remove Palm Desktop software from your computer Installing add on applications Your handheld comes with applications installed and ready to use but you can also install additional applications such as games and other software on your handheld or on a c...

Page 72: ... PNC or SCP file extension 4 In the User drop down list select the name that corresponds to your handheld 5 Click Add 6 Select the applications that you want to install 7 Click Open 8 If you need to change the destination of the application you are installing click Change Destination in the Install Tool window and then use the arrows to move applications between your handheld and an expansion card...

Page 73: ...as not recognized during the HotSync operation Expansion cards may hold applications that use files other than the PalmTM application files For your handheld to recognize such a file you must launch the application at least once To install add on software on your handheld using a Mac computer 1 On your Mac computer copy or download the application you want to install into the Add on folder in your...

Page 74: ...on you are installing click Change Destination the Install Handheld Files window and then use the arrows to move applications between your handheld and an expansion card 10 Click OK to close the Change Destination window 11 Close the Install Handheld Files window 12 Perform a HotSync operation to install the selected applications on your handheld See Performing cradle cable HotSync operations in C...

Page 75: ...operation To remove an add on application 1 Press Home 2 Press Command Stroke D Alternately press Function Menu select Delete on the App menu 3 Tap the Delete From pick list and select either Handheld or Card To delete applications from a card the card must be seated in the expansion card slot 4 Tap the application that you want to remove 5 Tap Delete 6 Press Function Enter or tap Yes 7 Press Func...

Page 76: ... from a Mac computer 1 Locate the Palm Desktop Installer icon and double click The Palm Desktop Installer icon is on the Palm Desktop CD or in the installer that you downloaded 2 Select Uninstall from the pop up menu 3 Select the software you want to remove 4 Click Uninstall 5 Select the folder that contains your Palm Desktop software files 6 Click Remove NOTE This process removes only the applica...

Page 77: ...dress Book entries to categories so that you can organize and view them in logical groups Create your own digital business card that you can beam using SMS or e mail to other devices with an infrared IR port and an application that can read the data To open Address Book Press the Address Book application button on the front panel of your handheld Address Book opens to display the list of all your ...

Page 78: ...add to your Address Book The handheld automatically capitalizes the first letter of each field except numeric and e mail fields You do not have to use the CAPS key to capitalize the first letter of the name 4 Tap the First Name field TIP Pressing Tab moves the cursor to the next field 5 Enter the first name of the person in the First Name field 6 Enter the other information that you want to includ...

Page 79: ...y field with a symbol as in If Found Call This entry can contain contact information in case you lose your handheld Selecting types of phone numbers You can select the types of phone numbers or e mail addresses that you associate with an Address Book entry Any changes you make apply only to the current entry To select other types of phone numbers in an entry 1 Tap the entry that you want to change...

Page 80: ...eld and others may be available from third party developers and are sold separately Quick Connect You can use Quick Connect to select an entry and initiate a related task with one hand using the navigator You can also configure which application opens when you choose a specific Address record field and whether to add a prefix to all phone numbers Show in List Select which type of phone or other in...

Page 81: ...ates the related task For example if you tap a phone number Quick Connect sends the selected phone number to your mobile phone To configure Quick Connect settings 1 From the Quick Connect dialog box tap Settings 2 Optional Tap the Number Prefix check box and enter a prefix For example to dial 1 before all phone numbers select this check box and enter a 1 in this field The prefix is not added to a ...

Page 82: ...nable Tap to Connect 3 Tap OK TIP You can also configure which application opens when you tap a specific Address record field and whether to add a prefix to all phone numbers See Quick Connect earlier in this chapter to learn how to configure these settings To make a connection with Tap to Connect 1 From the Address list tap the entry to which you want to connect 2 Tap the item you want to launch ...

Page 83: ...plays the copy in Address Edit so you can make changes to the copied record The copy has the same category and attached notes as the original record Connect Opens the Quick Connect dialog box where you can select which application to use to make the connection Send Category Opens a dialog box where you can select how to send all records in the selected category to another device The options availa...

Page 84: ...k box Address Book shows the last category you selected If you clear it Address Book displays the All category Rename Custom Fields Fields that appear at the end of the Address Edit screen Rename them to identify the kind of information you enter in them The names you give the custom fields appear in all entries About Address Book Shows version information for Address Book ...

Page 85: ...useful for confirming a series of chain calculations To open Calculator 1 Press Home 2 Tap the Calculator icon Performing calculations The Calculator includes several buttons to help you perform calculations Clears the entire calculation so that you can begin a fresh calculation Clears the last number you entered If you make a mistake while entering a number in the middle of a calculation you can ...

Page 86: ...If you want to enter a negative number enter the number first and then press the button Places the current number in memory Each new number you enter with the M button is added to the total already stored in memory The number that you add can be either a calculated value or any number you enter by pressing the number buttons Pressing this button has no effect on the current calculation or series o...

Page 87: ... menu shown here is for your reference and the Calculator feature described here is not explained elsewhere in this book See Using menus in Chapter 4 for information about choosing menu commands Options menu About Calculator Shows version information for Calculator ...

Page 88: ...Chapter 6 Using Calculator 74 ...

Page 89: ... contents Rename a card Format a card Reviewing Card Information You can view the card name type available storage space and a summary of its contents To review Card Information 1 Press Home 2 Tap the Card Info icon 3 Review Card name Type and Size 4 Review card contents summarized by directory Review card information Review summarized card contents ...

Page 90: ... press Function Menu and then select Rename Card on the Card menu 4 Enter the new name for the card 5 Tap Rename Formatting a card Formatting a card destroys all its data and prepares it to accept new applications and data To format a card 1 Press Home 2 Tap the Card Info icon 3 Press Command Stroke F Alternately press Function Menu and then select Format Card on the Card menu 4 Press Function Ent...

Page 91: ...n For optimal performance we recommend that you do not install more than fifty applications to a single expansion card When your handheld s battery level becomes very low access to the expansion card may be disabled to protect your data If this occurs recharge your handheld as soon as possible Using the Card Info menu The Card Info menu is shown here for your reference and the Card Info features t...

Page 92: ...Chapter 7 Using Card Info 78 ...

Page 93: ...agenda showing appointments untimed events and your To Do items for the day Set an alarm to notify you of the scheduled activity Create reminders for events that are based on a particular date rather than time of day Birthdays and anniversaries are easy to track with your handheld Attach notes to individual events for a description or clarification of the entry in your Date Book To open Date Book ...

Page 94: ...rticular date but have no specific start or end times such as birthdays holidays and anniversaries These are referred to as untimed events Untimed events appear at the top of the list of times marked with a diamond You can have more than one untimed event on a particular date You can also schedule a repeating event such as a weekly meeting and continuous events such as a three day conference or a ...

Page 95: ...of the event If an event has the same start and end time the time is displayed only once To schedule an event for another day 1 Select the date you want for the event by doing one of the following Tap the day of the week that you want in the date bar at the top of the screen If necessary tap the Previous week or Next week scroll arrows to move to another week Press Right or Left on the navigator t...

Page 96: ...e date follow the steps for scheduling an event for the current day To schedule an untimed event 1 Select the date that you want for the event 2 Tap New 3 Tap No Time so that no start or end times are defined for the new event 4 Enter a description of the event 5 Tap a blank area on the screen to deselect the untimed event Previous year Next year Tap to select current date Tap to select a month Ta...

Page 97: ...ent You can easily make changes to your schedule with your handheld To reschedule an event 1 Select the event you want to reschedule 2 Tap Details 3 To change the time tap the Time box and select a new time 4 To change the date tap the Date box and select a new date 5 Press Function Enter or tap OK Setting an alarm for an event The Alarm setting enables you to set an alarm for events in your Date ...

Page 98: ...you of the pending alarm Tap Go To to open Date Book Date Book opens and displays the event associated with the alarm Alarm for untimed events You can set a silent alarm for an untimed event In this case the alarm triggers at the specified period of minutes hours or days before midnight beginning of the day of the untimed event When the alarm triggers the reminder list displays the alarm message u...

Page 99: ...ent repeats For a continuous event tap Day 5 On the Every line enter a number that corresponds to how often you want the event to repeat For example if you select Month and enter the number 2 the event repeats every other month 6 To specify an end date for the repeating or continuous event tap the End on pick list and tap Choose Date Use the date picker to select an end date 7 Press Function Enter...

Page 100: ...the repeating event If you change the repeat interval e g daily to weekly of a repeating event past occurrences prior to the day on which you change the setting are not changed and your handheld creates a new repeating event If you change the date of an occurrence of a repeating event e g from January 14th to January 15th and apply the change to all occurrences the new date becomes the start date ...

Page 101: ...week This view lets you quickly review your appointments and available time slots In addition the graphical display helps you spot overlaps and conflicts in your schedule To display the Week view 1 Tap the Week view icon 2 Tap the navigation controls to move forward or backward a week at a time or tap on a column to display details of an event The Week view also shows untimed events and events tha...

Page 102: ...he navigator again The Week view shows the time span defined by the Start Time and End Time in the Date Book Preferences settings If you have an event before or after this time span a bar appears at the top or bottom of that day s column Use the onscreen scroll arrows to scroll to the event or press Up and Down on the navigator to scroll to earlier and later time slots within the selected week Wor...

Page 103: ...n one screen When you tap an untimed event or appointment in the Agenda view the Day view appears so you can see more detailed information about the event You can tap the check box next to a To Do item to mark it as completed When you tap on a To Do item your To Do list appears NOTE The To Do items that appear and how you can change them depends on the settings in your To Do preferences See Settin...

Page 104: ... appears as a gray bar and any subsequent conflicting events appear as a single red bar The Day View displays overlapping red brackets to the left of the conflicting times The Month View displays conflicting appointments in red Date Book menus preferences and display options Date Book menus are shown here for your reference and Date Book features that are not explained elsewhere in this book are d...

Page 105: ... event conflicts Compress Day view Controls how times appear in the Day view When Compress Day view is off all time slots are displayed When it is on start and end times are displayed for each event but blank time slots toward the bottom of the screen disappear to minimize scrolling Month view settings These check boxes apply to the Month view of the Date Book You can deactivate any or all of thes...

Page 106: ... down Alarm Preset Automatically sets an alarm for each new event The silent alarm for untimed events is defined by minutes days or hours before midnight at the end of the date of the event Alarm Sound Sets the tone of the alarm Remind Me Defines how many times the alarm occurs after the initial occurrence The choices are Once Twice 3 Times 5 Times and 10 Times Play Every Defines how often the ala...

Page 107: ... Keep track of vendors companies and people involved with each expense Log miles traveled for a particular date or expense category Sort your expenses by date or expense type Send or export your expense information to popular computer applications such as Microsoft Excel or Microsoft Word using Palm Desktop software and HotSync technology on a Windows computer IMPORTANT To access Expense you must ...

Page 108: ... list As soon as you select an expense type your handheld saves your entry If you do not select an expense type it does not save the entry TIP Another quick way to create a new Expense item is to make sure that no Expense item is selected in the Expense list type the first letter s of the expense type and then type the numerical amount of the Expense item This technique takes advantage of the auto...

Page 109: ...item 3 Tap the new date Entering receipt details Expense provides a variety of options that you can associate with an item These options appear in the Receipt Details dialog box To open the Receipt Details dialog box 1 Tap the Expense item to which you want to assign details 2 Tap Details 3 Select any of the following options Tap date Category Opens a pick list of system and user defined categorie...

Page 110: ... prepaid such as airline tickets supplied by your company you can choose Prepaid to place your expense in the appropriate company paid cell of your printed expense report Currency Enables you to choose the type of currency used to pay the Expense item The default currency unit is defined in the Preferences dialog box You can also display up to four other common types of currency See Customizing th...

Page 111: ...en select Preferences on the Options menu 3 Tap the Default Currency pick list 4 Select the currency symbol that you want to appear in Expense 5 Press Function Enter or tap OK Defining a custom currency symbol If the currency you want to use is not in the list of countries you can create your own custom country and currency symbol To define a custom currency symbol 1 Press Command Stroke Y Alterna...

Page 112: ... custom currency symbol only for a particular Expense item select the symbol in the Receipt Details dialog box associated with that item Setting Show Options Show Options defines the sort order and other settings that relate to your Expense items To open the Show Options dialog box 1 In the Expense list tap Show 2 Select any of the options 3 Press Function Enter or tap OK Sort by Enables you to so...

Page 113: ...rm a HotSync operation the euro symbol is transferred to Palm Desktop software like any other piece of data on your handheld The symbol appears in Palm Desktop software however only if you are using fonts that support the euro symbol These fonts are part of the operating system on your computer They do not reside with your Desktop application and they are not produced by Palm Inc For more informat...

Page 114: ...Record menu Options menu Preferences Opens the Preferences dialog box where you can select automatic fill and default currency options Use automatic fill Enables you to select an expense type by typing the first letter of an expense type For example if you type the letter T it enters the Taxi expense type Typing T and then E enters Telephone which is the first expense type beginning with the lette...

Page 115: ... synchronize using Palm Desktop software and HotSync technology Assign memos to categories so that you can organize and view them in logical groups Write down phone numbers and other types of information that you can later copy and paste into other applications To open Memo Pad 1 Press Home 2 Tap the Memo Pad icon Creating memos A record in Memo Pad is called a memo You can assign memos to categor...

Page 116: ... memos To review a memo 1 In the Memo list select the text of the memo TIP You can also select review and move between memos with the navigator See Using the navigator in Chapter 3 for details 2 Review or edit the text in the memo 3 Press Function Enter or tap Done Using Memo Pad menus Memo Pad menus are shown here for your reference and Memo Pad features that are not explained elsewhere in this b...

Page 117: ...n the software installed on your handheld Send Memo Opens a dialog box where you can choose how to send the selected memo to another device The options available depend on the software installed on your handheld Memo list Memo screen Preferences Displays the Memo Preferences dialog box where you define the sort order for memos About Memo Pad Shows version information for Memo Pad Memo list Memo sc...

Page 118: ...Chapter 10 Using Memo Pad 104 ...

Page 119: ...ssed incoming and received calls Create call reminders to help you follow up on calls Quickly access a list of frequently called numbers Attach notes to the Address Book entry of the person you are speaking with NOTE The Mobile features available on your handheld depend on your contract with your wireless service provider IMPORTANT Whenever you use the wireless features of your handheld please obs...

Page 120: ...ls Short press Opens Palm Mobile and cycles through screens Long press Continuous cycling through Palm Mobile screens Mobile radio on phone ringing Short press Answers call Long press Ignores the call and sends the call to voicemail Mobile radio on active call in session Short press If you are currently in another application returns you to Palm Mobile Active Call screen If you are in Palm Mobile ...

Page 121: ...headset using the Volume dialog box To adjust the volume during an active call 1 Perform one of the following Press Function Menu and then select Volume When a call is active press Up or Down on the navigator 2 When the Headset Volume screen appears adjust the volume using the slider or navigator 3 Press Function Enter or tap Done Microphone Earpiece speaker ...

Page 122: ...Mobile icon To open Palm Mobile from the headset If the headset is not plugged in insert the headset plug into the headset jack on your handheld The Palm Mobile application automatically opens If the mobile radio is not on the mobile radio automatically turns on If the headset is already plugged in press the button on the headset See Using your hands free headset earlier in this chapter for more i...

Page 123: ...n insert the headset plug into the voice jack on your handheld and place the speaker in your ear Palm Mobile automatically opens and answers the phone call If your headset is plugged in when the call notification arrives tap Answer 2 Begin communicating Tap Ignore to send the call directly to your voicemail Tap Answer to answer the call Tap anywhere onscreen to silence the ringer Tap End to end ca...

Page 124: ...dded to the Call History list You are ready to communicate Redialing the most recently dialed number You can quickly redial the most recently dialed number To redial the most recently dialed number 1 Tap Dial when the numeric display has no digits 2 Tap Dial Tap and hold the 0 key to add a plus to the number sequence Digits are displayed in the numeric display Enter phone number and Tap Dial Tap C...

Page 125: ...pad to enter the digits Also you can enter the numbers or characters from the keyboard Managing a phone call When the phone call is answered or when you place a call the Active Call screen is displayed If you select the name or number you go to the Call Action screen where you can do the following Save the number to the Address Book Add an Address Book note Set a redial reminder Disconnect the cal...

Page 126: ...ler is put on hold and the new caller becomes the active caller Disconnect call Disconnects only the current selected call not the calls on hold Save to Address Book Opens the Save to Address Book screen The Save to Address Book button changes to Create Note if the number was found in your Address Book when the call was received or placed Create note Attaches a note to the Address Book entry Set R...

Page 127: ... your contract with your wireless service provider Creating a conference call You can create a conference call by conferencing the current callers or you can dial and add callers To create a conference call with an active caller and callers on hold Tap Conference To place a conference call 1 Tap Add Call 2 Enter the number and tap Dial Tap Conference Tap Add Call to add more callers Tap Dial Enter...

Page 128: ... of a conference call You can do the following Have a private conversation with one of the callers while the other callers are put on hold Mute the microphone on your earbud cable Disconnect one participant from the conference call Disconnect all participants from the conference call To have a private conversation with one caller 1 Tap name Tap Conference Tap name ...

Page 129: ... 115 2 Tap Private Conversation 3 Tap Conference to end the private conversation and return to the conference call To disconnect one caller 1 Tap name 2 Tap Disconnect Call Tap Private Conversation Tap name Tap Disconnect Call ...

Page 130: ...conference call 1 Tap Add Call 2 Enter the number and tap Dial 3 Once the number appears as the Active caller tap Conference to add callers on hold To end the conference call Tap End To mute the conference call Tap Mute Tap Add Call to add caller Tap End Tap Mute ...

Page 131: ...played You can retrieve your voicemail messages directly from the notification message or from the Palm Mobile application Your voicemail access number is configured in the Mobile preferences screen See Keyboard Preferences in Chapter 21 for more information To retrieve voicemail from a notification message Tap Go To Your voicemail number is dialed To retrieve voicemail message from Palm Mobile Pr...

Page 132: ...d to enter the digits Also you can enter the numbers or characters from the keyboard Using speed dial Speed dialing enables you to quickly dial your most commonly used numbers The three speed dial categories enable you to save 24 numbers Creating a speed dial entry You can use your Address Book to create a speed dial entry To create a speed dial entry 1 Tap Speed Tap to access keypad Tap Speed ...

Page 133: ...ss Function Enter or tap OK The name appears on the speed dial button 5 Tap Done Dialing a speed dial entry Before you can dial speed dial entries you must create them For information on creating speed dial entries see Creating a speed dial entry earlier in this chapter Tap empty speed dial button Tap category Enter name and number Tap OK to add entry Entry added to speed dial list ...

Page 134: ...en tap one of the speed dial buttons The number is dialed and added to the Call History list You are now ready to communicate Editing a speed dial entry To edit a speed dial entry 1 Tap Speed Tap Speed Tap a speed dial button to dial the number Tap a category for other speed dial lists Tap Speed ...

Page 135: ... 121 2 Tap Edit 3 Tap an entry 4 Edit the entry 5 Press Function Enter or tap OK Tap Edit Tap an entry Edit name and number Tap Clear to delete current entry Tap OK to change entry Tap Lookup to go to the lookup option ...

Page 136: ...ist You can also add an entry from Call History to your Address Book Dialing a number from the Call History list You can dial a number using the Call History list To dial a number from the Call History list 1 Tap the Call History icon 2 Tap an entry from the list 3 Tap Call Tap Call History icon Number or name if number is an Address Book entry Tap entry Tap Show pick list to specify list Indicate...

Page 137: ... gives you the standard option to make the call snooze or go to the Reminders menu Creating a redial reminder You can create a redial reminder from the Call Actions screen and from the Mobile dialog box To create a redial reminder 1 Tap Set Reminder or Set Redial Reminder 2 Set the date time and alarm 3 Press Function Enter or tap OK ...

Page 138: ...inder list 1 Press Function Menu 2 Select Reminders 3 Edit your redial reminders 4 Press Function Enter or tap Done Managing profiles The phone profiles store settings for call diverting and the ringer You can set up to six profiles To change your currently active call profile 1 Tap Profile Name of currently active profile Tap Profile ...

Page 139: ...Managing profiles 125 2 Tap one of the profiles To edit your call profiles 1 Tap Profile 2 Tap Edit Profiles 3 Tap a profile Tap Profile Vibrate on Ringer off Vibrate on Ringer off Call forwarding on ...

Page 140: ...f your profile Car and Cradle profile names cannot be changed Volume Adjusts the volume level or turns off the ringer Tune Sets the tune of the ringer There are multiple tunes and ring styles to choose from When you make a selection the tune plays Vibrate Sets the vibrator option to on off or vibrate then ring Forward to Sets the call forwarding option to off forward to voicemail or other If you s...

Page 141: ...oke B Alternately press Function Menu and then select Beam Tune from the Mobile list 2 Tap a ring tune 3 Tap Delete Tune 4 Tap Delete To beam a ring tune 1 Press Command Stroke B Press Function Menu and then select Beam Tune from the Mobile list 2 Tap a ring tune 3 Tap Beam Tap to select ring tune Tap Delete Tune Tap Beam Tap to select ring tune ...

Page 142: ...o the following Set call waiting See Enabling call waiting in Chapter 21 Conceal your number See Concealing your number in Chapter 21 Divert your calls See Diverting your calls in Chapter 21 Call Timer Opens the Call Timer preferences screen where you can track your phone time See Tracking your phone time in Chapter 21 Current Status Opens the Current Status preferences screen where you can check ...

Page 143: ...Chapter 21 Security Opens the Security preferences screen where you can do the following Lock your mobile radio until a valid PIN code is entered See Setting PIN for mobile power on in Chapter 21 Bar or block different classes of incoming and outgoing calls See Setting call barring in Chapter 21 Set Fixed Number Dialing FND so that only pre programmed phone numbers in the FND phone book can be dia...

Page 144: ...Chapter 11 Using Palm Mobile 130 ...

Page 145: ...ater you can enter this information into other applications Set an alarm to use your notes as reminder messages Assign notes to categories so that you can organize and view them in logical groups Exchange notes with other devices that have Note Pad 2 0 installed and that use SMS Use Palm Desktop software and HotSync technology to copy and paste notes into popular computer applications like Microso...

Page 146: ...selector to select a different pen width or select the eraser to remove unwanted strokes 3 Press Function Enter or tap Done To clear the screen 1 Press Function Menu 2 Select Edit and then select Clear Note Reviewing notes The note title and the date you created the note appear in the Note Pad list If you did not assign a title to your note the time you created the note appears as the note title T...

Page 147: ...round and the ink from the pen is blue You can change the color of both the paper and the ink from the pen Your color selections apply to all your notes You cannot change the color settings for individual notes To set the colors 1 In the Note Pad list press Command Stroke R Alternately press Function Menu and then select Preferences on the Options menu 2 Tap Color 3 Tap Pen and then tap the color ...

Page 148: ... Set Alarm dialog box reappears 5 Tap the Time box 6 Tap the hour and minute columns to select the time you want the alarm to occur 7 Press Function Enter or tap OK 8 When the alarm goes off and the reminder message appears onscreen do one of the following Press Function Enter or tap OK to permanently dismiss the reminder and return to the current screen Tap Snooze to dismiss the reminder and retu...

Page 149: ...this book are described here The Record menu is the same when you re viewing the Note Pad list and an individual note The Options menu differs depending on whether you re viewing the Note Pad list or an individual note Record menu Send Category Opens a dialog box where you can choose how you want to send all records in the selected category to another device The options available depend on the sof...

Page 150: ...ences dialog box where you define the pen and paper color the sort order for notes and the alarm sound Details Displays the Note Details dialog box where you assign a category and privacy option for a note About Note Pad Shows version information for Note Pad Note Pad list Note screen ...

Page 151: ...wing View the names and numbers on your SIM card Copy the information to your Address Book Edit the record information Copy Address Book information to SIM Manager IMPORTANT To access SIM Manager you must first perform a HotSync operation with your handheld SIM Manager is automatically loaded onto your handheld during the first HotSync operation To open SIM Manger 1 Press Home 2 Tap the SIM Manage...

Page 152: ...me and number You can use the Lookup function to access numbers from your Address Book 3 Press Function Enter or tap OK Managing SIM Manager items You can edit and delete items and copy items to the Address Book To edit or delete a SIM Manager item 1 Tap an item 2 Edit the information or delete the item 3 Press Function Enter or tap OK Tap New Tap item ...

Page 153: ...to open the Address Book where you can enter all the Address Book entry details Using SIM Manager menus SIM Manager menus are shown here for your reference and SIM Manager features that are not explained elsewhere in this book are described here See Using menus in Chapter 4 for information about choosing menu commands Record menu Options menu Copy All to Address Book Copies all items to the Addres...

Page 154: ...Chapter 13 Using SIM Manager 140 ...

Page 155: ...hat can be provided Access your bank account balance Remind you of your number Manage your network preferences like prepaid account and Multi SIM settings Request information such as local traffic information weather forecast current exchange rates and stock values Play games Receive notification when a friend is in the vicinity Manage your electronic purse and buy wirelessly Find the nearest movi...

Page 156: ...er To access a service 1 Press Home 2 Tap the Services icon 3 Tap a service and tap Launch Using the SIM Services menu The SIM Services menu is shown here for your reference and the SIM Services feature that are not explained elsewhere in this book are described here See Using menus in Chapter 4 for information about choosing menu commands Options menu About SIM Services Shows version information ...

Page 157: ...ceive records associated with your other handheld applications For example your boss can send you a Date Book event for a meeting you need to attend When you receive the message you can choose to add it to your Date Book or view the raw data as a text message IMPORTANT Whenever you use the wireless features of your handheld please observe the guidelines or prohibitions on the use of wireless devic...

Page 158: ...sage contains If a message exceeds 160 characters it is split into multiple messages When the recipient receives those messages they may be reassembled into a single message provided the recipient s SMS software supports assembling multi part messages Otherwise they will appear as two messages To create a message 1 From any SMS list view tap New 2 Tap To Tap New Tap To ...

Page 159: ...e number on the To line The mobile phone number must be on a compatible SMS network for example a GSM network 4 Enter the message text 5 Tap Send or press Command Stroke E to send the message now or tap Outbox to send the message later NOTE Tapping Send does not send any of the other messages in your Outbox It sends only the current message Tap Send Tap Outbox ...

Page 160: ...e Buttons preferences in Chapter 21 for more information on assigning application buttons After the transmission finishes a message appears indicating the number of new messages you received To send all messages in your Outbox Do one of the following From message view press Command Stroke E From list view press Command Stroke S From any view press Function Menu and then select Send on the Message ...

Page 161: ...ess the SMS application button to cycle through the categories See Buttons preferences in Chapter 21 for more information on assigning application buttons To view text messages in your Inbox 1 Tap the category pick list in the upper right corner 2 Select Inbox Inbox Stores downloaded messages Outbox Stores messages waiting to be sent Trash Stores messages you deleted You can restore deleted messag...

Page 162: ...1 Tap the category pick list in the upper right corner 2 Select Inbox 3 Tap the message you want to view 4 Do one of the following Press Function Enter or tap Yes to add the data to the appropriate application Press Function Backspace or tap No to view the raw data as a text message To view messages in your Outbox or Archive categories 1 Tap the category pick list in the upper right corner 2 Selec...

Page 163: ...ou deleted it Working with draft messages When you create a message you can save it as a draft message SMS does not send draft messages when you transmit the messages in your Outbox You can store draft messages for as long as you like and review and edit them before you send them To place a message in the Draft category 1 Create or open the message you want to store in the Draft category 2 From th...

Page 164: ...p Yes to keep your changes and return the message to the Draft category Press Function Backspace or tap No to delete the message Adding a signature to a message A signature is standard text that appears at the end of a message You can define your own personal signature and then add it to a message by using menu commands To define a signature 1 Press Command Stroke R Alternately press Function Menu...

Page 165: ...ample you can send a Date Book event to someone to remind them to add a meeting to their calendar If the recipient receives the message on a handheld they can transfer the message directly to the appropriate application If the recipient receives the message on another device the data appears as text To send data from another application 1 Open the record you want to send 2 Press Function Menu 3 Ta...

Page 166: ...isplay dates select this check box Alert Sound Indicates whether a new messages triggers an alert and which alert it triggers To trigger a new message alert select this check box Tap the pick list to select one of the following sounds Alarm Alert Bird Concerto Phone Sci fi or Wake up Confirm Deleted Message Indicates whether a confirmation message appears each time you delete a message To display ...

Page 167: ...ed When a service is preferred that service is used first and if necessary is switched to the other service Return Receipt Determines whether you receive receipt confirmation notices Tap the pick list to select from the following options None and Requested Warn Over Determines whether you receive a warning when multi part messages exceed more than the specified number of parts Tap the pick list to...

Page 168: ... Moves the current message to the Archive category Draft Moves the current message to the Draft category Send Sends all messages in the Outbox Check Retrieves all messages Empty Trash Prompts you to confirm that you want to permanently remove all messages in the Trash category from your handheld Message view List view Phone Lookup Opens the Phone Lookup dialog box where you can select a mobile pho...

Page 169: ...s to do Assign a priority level to each task Assign a due date for any or all of your To Do List items Assign To Do List items to categories so that you can organize and view them in logical groups Sort your To Do List items by due date priority level or category Attach notes to individual To Do List items for a description or clarification of the task To open To Do List 1 Press Home 2 Tap the To ...

Page 170: ...You can use priority setting for items to arrange the tasks in your To Do List according to their importance or urgency The default setting for the To Do List is to arrange items by priority and due date with priority 1 items at the top If you have a number of items in your list changing an item s priority setting may move its position in the list When you create a new To Do List item its priority...

Page 171: ...ff a To Do List item to indicate that you ve completed it You can set the To Do List to record the date that you complete the To Do item and you can choose to show or hide completed items See Setting To Do Preferences later in this chapter To check off a To Do List item Tap the check box on the left side of the item TIP You can also highlight the item you want to check off and then press Select on...

Page 172: ...a due date with any To Do List item You can also sort the items that appear in the list based on their due dates To set a due date for a To Do List item 1 In the Details dialog box tap No Date to open the Due Date pick list 2 Tap the date that you want to assign the item 3 Tap OK Today Assigns the current date Tomorrow Assigns tomorrow s date One week later Assigns the date exactly one week from t...

Page 173: ...appear on the list because you turn off this setting have not been deleted They are still in the memory of your handheld Purge completed items to remove them from memory Show Only Due Items Shows only the items that are currently due are past due or have no due date specified When this setting is active items that are not yet due do not appear in the list until their due dates Record Completion Da...

Page 174: ...nds Record menu Options menu Send Item Opens a dialog box where you can choose how you want to send the selected item to another device The options available depend on the software installed on your handheld Send Category Opens a dialog box where you can choose how you want to send all records in the selected category to another device The options available depend on the software installed on your...

Page 175: ...erent types of e mail accounts and explains how to use the many e mail features in the VersaMail application The VersaMail application is the newest offering in the line of Palm personal e mail software applications Formerly known as MultiMail software the VersaMail application contains new features that make sending and receiving e mail messages and managing e mail accounts easier than ever Key f...

Page 176: ...have previously used a Palm personal e mail application such as MultiMail SE or MultiMail Deluxe you can upgrade your e mail database for use with the VersaMail application To upgrade an existing e mail database for use with the VersaMail application 1 Perform a HotSync operation with a user profile that contains the existing e mail database To do so press the HotSync button and then select a prof...

Page 177: ...ndheld and a desktop e mail application such as Microsoft Outlook by performing a HotSync operation using the cradle cable You can t send and receive messages wirelessly or with a modem for an account of this type Using a network account you can set up or access an e mail account using any of the following connection methods Built in GPRS high speed and GSM dial up radio on your handheld Palm Blue...

Page 178: ...eless carrier to determine whether your handheld comes with a preconfigured e mail account To set up the default account that came with your handheld 1 Press the VersaMail button 2 Enter a username and then tap the Password field The username is supplied by your wireless carrier 3 Enter a password when prompted then tap OK The password is supplied by your wireless carrier 4 Tap Next and then tap N...

Page 179: ...etwork connection you must have or you must set up service with a GPRS or GSM provider Many providers give you an e mail account with your monthly data service subscription Connection Type Prerequisite High speed GPRS Active GPRS service ordered from your wireless carrier GSM dial up Active wireless service with a GSM carrier If you are using GPRS the same carrier generally provides both GSM and G...

Page 180: ...l used for incoming mail such as POP or IMAP The name of the incoming mail server The name of the outgoing mail SMTP server Whether your e mail account requires any encryption such as APOP or ESMTP Your e mail address and password The login script if any that you need for connecting to your ISP or mail server NOTE Information about your e mail account is available from the e mail provider Dependin...

Page 181: ...for the mail service you selected it displays the correct protocol 4 Tap Next Entering the account username and password In the next part of the VersaMail Account Setup you enter the username and password for this account To enter the account username and password 1 Enter the username you use to access your e mail This is generally the part of your e mail address appearing before the symbol it is ...

Page 182: ...ose Other from the Mail Services pick list on the Account Setup screen enter the e mail address for your account 2 Enter the name of your incoming POP mail server such as pop mail yahoo com If the VersaMail application knows the incoming mail server name based on the mail service you selected the correct server name is displayed 3 Enter the name of your outgoing SMTP mail server such as smtp mail ...

Page 183: ... s mail server are downloaded to your Inbox including messages you have already read To get all mail including mail you have already read and not just unread mail deselect Get unread mail ONLY To delete messages on your provider s mail server when they are deleted in the VersaMail application select the Delete messages on the server when they are deleted in VersaMail check box POP account only To ...

Page 184: ...reply to on your e mail messages only if this is different from the e mail address from which you are sending the message For example if you are sending a message from me yahoo com but you want recipients to reply to me earthlink net enter the reply to address here Reply To Address makes it look as though the e mail came from the address you entered BCC Select the BCC check box to send a blind cop...

Page 185: ... a new e mail account the Account Setup screen is displayed Select the name of the account you just created and tap OK to go to the account s Inbox You can test whether the e mail account is set up and working properly by tapping Get Mail See Getting e mail by subject or getting the entire message later in this chapter for more information Creating a synchronize only account A synchronize only e m...

Page 186: ...ame Enter a descriptive name for this account such as My Yahoo Mail Service Tap the Mail Service pick list and select the provider to which you are connecting Select Other if your ISP is not listed Protocol Tap the Protocol pick list and select POP or IMAP Most mail providers use the POP protocol If the VersaMail application knows the protocol for the mail service you selected it displays the corr...

Page 187: ... account To enter the account username and password 1 Enter the username you use to access your e mail This is generally the part of your e mail address appearing before the symbol it is usually not your entire e mail address 2 Tap the Password box and then enter your password The Password box displays the word Assigned to indicate that a password has been entered 3 Press Function Enter or tap OK ...

Page 188: ...tion knows the incoming mail server name based on the mail service you selected the correct server name is displayed 3 Enter the name of your outgoing SMTP mail server such as smtp mail yahoo com If the VersaMail application knows the outgoing mail server name based on the mail service you selected the correct server name is displayed 4 Tap Next 5 Do one of the following To accept these mail optio...

Page 189: ... they are deleted in the VersaMail application select the Delete messages on the server when they are deleted in VersaMail check box POP account only To get e mail on your handheld but also leave it on the server so you can view it later on your desktop select the Leave mail on server check box For example if you create an account to receive e mail from your Yahoo account and select this option yo...

Page 190: ...re sending a message from me yahoo com but you want recipients to reply to me earthlink net enter the reply to address here Reply To Address makes it look as though the e mail came from the address you entered BCC Select the BCC check box to send a blind copy of any e mail message you send to another e mail address The blind copy e mail address is not seen by the other recipients of the message Fo...

Page 191: ...his account on your desktop See Configuring an account in HotSync Manager later in this chapter for information You will not be able to synchronize e mail between your handheld and your desktop until you configure the account on your desktop Setting VersaMail connection preferences You can set connection preferences for your e mail accounts These preferences apply to all accounts you have set up i...

Page 192: ...er than 45 seconds To change tap the Timeout field and enter a new value Auto Disconnect Automatically disconnects your remote connections after each command Each command you perform initiates a new call to your ISP This setting is not recommended if you plan to perform multiple e mail transactions in a short amount of time Disconnect on Exit Disconnects from the network only after you leave the V...

Page 193: ...ce pick list and select the provider to which you are connecting Select Other if your ISP is not listed Protocol Tap the Protocol pick list and select POP or IMAP Most mail providers use the POP protocol If the VersaMail application knows the protocol for the mail service you selected it displays the correct protocol 2 Tap Next Changing the account username and password In the next part of the Ver...

Page 194: ... the name of the outgoing and incoming mail server If your e mail address or the name of the outgoing and incoming mail servers has changed or has been entered incorrectly you can edit the address or server name To edit mail server settings 1 Optional Enter a new e mail address for the account you are accessing such as examplename yahoo com 2 Optional Enter the new or correct name of your incoming...

Page 195: ...count 1 Optional Select any of the following Select Get unread mail ONLY to download only unread mail to your handheld If you don t choose this option and you tap Get Send all your e mail messages on your provider s mail server are downloaded to your Inbox including messages you have already read To get all mail including mail you have already read and not just unread mail deselect Get unread mail...

Page 196: ...ess that you want recipients to see and reply to on your e mail messages only if this is different from the e mail address from which you are sending the message For example if you are sending a message from me yahoo com but you want recipients to reply to me earthlink net enter the reply to address here Reply To Address makes it look as though the e mail came from the address you enter BCC Select...

Page 197: ...r the text of the signature This signature is attached to all your outgoing e mail 2 Press Function Enter or tap OK Deleting an e mail account When you delete an account in the VersaMail application the account is removed from your handheld The account still exists on the server For example deleting your Yahoo account from the VersaMail application deletes only the account from your handheld Your ...

Page 198: ...lect one of these services to be the default for all network activity sending and receiving e mail surfing the Web and so on on your handheld By default the VersaMail application uses this default service for sending and receiving messages for all e mail accounts you set up However for any given e mail account you have the option of switching to a different service for use with that account only F...

Page 199: ...displayed by default 4 Select the connection you want to switch to from the Service pick list 5 Press Function Enter alternately tap OK and then press Function Enter or tap OK again If there is an existing service connection it is disconnected and the new connection is initiated The VersaMail application sends and checks for any new e mail using the new connection Tap to change the service connect...

Page 200: ...rsonal life organized You can get and send e mail by simply tapping one button on the handheld You can manage the messages in your e mail accounts by moving messages between folders deleting old e mail messages individually or in groups and marking messages as read or unread This section describes how to do the following Get and send e mail for your e mail accounts View and send e mail attachments...

Page 201: ...ire message You can also use the Details dialog box to select options for getting unread e mail only downloading attachments and using filters To get e mail messages 1 Tap Get Mail If you have e mail stored in your Outbox tap Get Send 2 In the Get Mail dialog box tap Subjects Only to download subjects only or tap Messages to download entire messages TIP You can turn off the Get Mail dialog box in ...

Page 202: ...filters NOTE The maximum size of an incoming message is 5KB by default 4 Press Function Enter or tap OK The Getting Messages dialog box shows updates as your e mail is downloaded When the Getting Messages dialog box disappears another dialog box appears and displays the number of new e mail messages 5 Press Function Enter or tap OK A list of your e mail appears in the Inbox Envelope icons indicate...

Page 203: ...Getting e mail by subject or getting the entire message earlier in this chapter If you chose to get entire messages the body of the e mail message is displayed However if the downloaded message exceeds your maximum message size only a partial message is displayed Tap the More button to view the entire message Only the subject header information is downloaded Only the subject header and attachment ...

Page 204: ...corner of the screen 2 Tap the folder you want to view Managing columns in the folder s list view The columns in each folder display various types of information such as the subject date or size of a message You can display or hide specific columns or change the width of the columns in the folder s list view To display or hide a column in a folder s list view 1 Tap Show 2 Tap the check box for eac...

Page 205: ...between folders To move one e mail message 1 Press Right on the navigator to move to and open the folders pick list in the upper right corner of the screen Press Up or Down to move to the folder you want and the press Select to select the folder Alternately tap the folders pick list in the upper right corner of the screen and then tap the folder name 2 Tap the icon to the left of the message press...

Page 206: ...you want TIP You can also move a single e mail message from within the body of the message by pressing Command tapping the folder icon and selecting the destination folder from the pick list See Using the command bar later in this chapter for more information on the command bar To move multiple e mail messages 1 Tap the folder that contains the e mail messages you want to move 2 Select the message...

Page 207: ... Do one of the following Press Command V alternately press Function Menu and then select Move To on the Message menu Tap a message icon next to a selected message and then tap Move To on the pick list 4 Tap the folders pick list and select a destination folder 5 Press Function Enter or tap OK ...

Page 208: ...st in the upper right corner of the screen and then tap Edit Folders 2 On the Edit Folders or Edit IMAP Folders screen select any of the following To create a new folder tap New and then enter the new folder name For IMAP accounts only select the check box if you also want to create the folder on the server When finished press Function Enter or tap OK To rename a folder tap the folder name from th...

Page 209: ...g new e mail When you create a new e mail message you can enter the person s e mail address or use the Lookup screen to find a particular address To create a new e mail message 1 Press Command N Alternately tap New 2 Enter the recipient s name using one of the methods described in the next procedures NOTE When you address a message to several recipients you do not see all the recipients on the To ...

Page 210: ...t to edit an e mail address that is longer than the line provided in the New Message screen tap the To field and edit the address 2 To send copies tap cc or bcc and enter the recipient s address Copies cc allow recipients to see the addresses of the other recipients but addresses in the blind copies bcc field are hidden from all other recipients TIP To automatically fill in the address as you type...

Page 211: ...fills in fields when the recipient s name and e mail address are in your Address Book By default Smart Addressing is selected in VersaMail Preferences To use Smart Addressing to address a message 1 In the New Message screen tap the word To 2 Start entering the person s name such as Joe Smith Once the name is recognized from your Address Book the name and e mail address are automatically completed ...

Page 212: ...nbox press Command R Alternately in the Inbox press Function Menu tap Options and then tap Preferences 2 Tap Advanced 3 Tap the Enable Smart Addressing check box if it is not selected A checkmark means it is turned on 4 Press Function Enter or tap OK Composing and sending e mail After you enter your recipient addresses you can compose the rest of the e mail message To compose the rest of the e mai...

Page 213: ... Drafts folder rather than sending it Completing drafts If you are composing an e mail message and you exit the VersaMail application before tapping Outbox Send or Cancel the e mail automatically moves to the Drafts folder To finish editing the e mail tap the folders pick list and select Drafts Select the e mail you want to complete or edit and tap Edit You can also delete the e mail in the Drafts...

Page 214: ... such as your name e mail address and telephone number to each e mail you send To create a personal signature 1 Press Command R Alternately press Function Menu tap Options and then tap Preferences 2 Tap Signature 3 Tap the Attach Signature check box to select it 4 Enter your signature information 5 Press Function Enter or tap OK ...

Page 215: ... mail message to display it 3 Press Command F Alternately tap the Forward button 4 Tap the word To 5 On the Recipient List screen enter or look up the recipient address See the procedure for creating new e mail earlier in this chapter for more information on addressing messages 6 Optional Enter some text describing the forwarded message 7 Press Command Y alternately tap Send to send the message or...

Page 216: ...ly to an e mail that you are reading 1 Tap the e mail you want to reply to 2 Press Command O Alternately tap Reply 3 In the Reply Options dialog box select options for replying to the sender only or to all e mail recipients and for including original message text 4 Press Function Enter or tap OK 5 Enter a reply 6 Press Command Y alternately tap Send to send the message or tap Outbox to send it lat...

Page 217: ...P Alternately you can tap the folders pick list select the folder that contains the e mail tap the envelope icon next to the message and then tap Reply on the pick list 3 In the Reply Options dialog box select options for replying to the sender only or to all e mail recipients and for including original message text 4 Press Function Enter or tap OK The e mail is addressed 5 Enter a reply 6 Press C...

Page 218: ...You do not need to do anything different in the steps for downloading and viewing attachments the attachment is automatically opened in the correct format for your handheld text only or full HTML based on the applications you have installed Microsoft Word doc The formatting is stripped and shows the text of most Microsoft Word documents is shown Other application files such as graphics files For o...

Page 219: ...s been downloaded If you choose to get messages by subject only you must tap More for each downloaded message in order to view the body of the e mail message plus any attachments If the option Download Attachments is selected in the VersaMail Preferences any attachments that do not cause the message to exceed the maximum message size are downloaded Otherwise you see a message showing that the atta...

Page 220: ... 3 Tap the name of the attachment you want to view and tap View 4 When you have finished viewing the attachment tap Done This returns you to the Attachments dialog box where you can select another attachment to view if you want to 5 When you have finished viewing all attachments tap Done on the Attachments dialog box This returns you to the Message screen Downloading large attachments Downloading ...

Page 221: ...achments and the More button indicating incompletely downloaded attachments To download a single attachment that exceeds the maximum message size 1 Tap the More button 2 Tap No to stop downloading and return to the Message screen Tap Yes to continue downloading the entire message with attachment 3 Optional Tap Cancel to stop downloading and return to the Message screen When downloading is complete...

Page 222: ...al Tap Cancel to stop downloading and return to the Message screen When downloading is complete the Attachments dialog box appears showing all downloaded messages Follow the procedure for viewing an attachment presented earlier in this chapter Attaching files to e mail You can attach files on your handheld to e mail messages you send For example you can attach files from the various handheld appli...

Page 223: ...Alternately press Function Menu tap Options and then tap Add Attachment 2 Tap the Type pick list and select the file type All files of the selected type appear in the Type box For example if you select Appointments vCal tap Date Book to see a list of appointments from a particular date that you can attach or tap To Do to see To Do List tasks Select type of file you want to attach ...

Page 224: ...g an attachment You can include an attachments on any message you forward up to the maximum message size To forward a message with an attachment 1 Tap the folders pick list and select the folder that contains the e mail 2 Tap the e mail message to display it 3 Press Command F Alternately tap the Forward button 4 Tap the word To On the Recipient List screen enter or look up the recipient address Se...

Page 225: ...g e mail later in this chapter To delete one or more messages 1 Tap the folders pick list and select the folder that contains the message you want to delete 2 Do one of the following 3 Press Right on the navigator to move to and open the Message menu 4 Press Down on the navigator to move to the Delete option and then press Select to delete the message TIP Alternately you can tap the message icon n...

Page 226: ...lt the trash auto empties all deleted e mail older than one week See Emptying the trash later in this chapter for more information IMPORTANT If you delete a message on the server you cannot retrieve it and view it again later To delete messages before a certain date 1 Press press Function Menu and then tap Delete Old from the Message menu 2 Tap the Folder pick list and select the folder that conta...

Page 227: ...tap One Week One Month or Choose Date If you tap Choose Date you can select a date from the calendar 4 Tap Delete 5 Optional Tap Also delete message on server if you want to delete the message from the server now 6 Press Function Enter or tap OK Tap a date to select it or tap Today ...

Page 228: ...hen select Empty Trash from the Message menu NOTE If Auto Empty Mail from Trash is selected in VersaMail Preferences a message asks if you want to delete the trash 2 Optional Tap Details to see how many messages are in the Trash and whether the messages are set to be deleted on the server 3 If you want to delete messages from the handheld as well as from the server tap Both A message asks if you w...

Page 229: ...lder Than 1 Day Older Than 3 Days Older Than 1 Week Older Than 1 Month 4 Press Function Enter or tap OK Marking messages as read or unread You can mark messages as read or unread When you tap a message to read it it is automatically marked as read NOTE Because POP servers do not support the read or unread message feature the message is in bold or regular typeface for POP accounts on the handheld b...

Page 230: ...elect Mark Read or Mark Unread 4 Tap Handheld to mark the messages as read or unread on your handheld Tap Both to mark the messages on both the handheld and the server If you tap Both this message appears Tap OK to connect with the server and immediately mark the messages as read or unread on the server This action also processes any other pending actions on the server such as messages not yet del...

Page 231: ...s Get Enables you retrieve the subject only or the entire message Ask Every Time Displays a dialog box for choosing subjects only or entire messages each time you retrieve e mail If deselected messages are retrieved according to the option you select in the Get pick list Confirm Deletions Displays a confirmation dialog before deleting e mail Delete Msgs on Server If selected automatically deletes ...

Page 232: ...e and First name fields show the display name 2 Optional If the Last name and First name fields are blank enter the first and last name associated with the From e mail address 3 Tap OK to add the e mail address to the Address Book and then tap OK in the confirmation dialog box Download Attachments Causes files attached to e mail to be automatically downloaded to your handheld Attachments that exce...

Page 233: ...desktop You can use many popular e mail applications called clients such as Microsoft Outlook Eudora Lotus Notes Outlook Express or any other e mail clients that use MAPI You must have a Windows computer to synchronize e mail between your handheld and your computer This section describes the following Starting the Palm VersaMail HotSync Conduit Configuring and activating accounts in the HotSync Ma...

Page 234: ...each e mail account s general synchronization settings For example if you created an Earthlink e mail account on the handheld and want to synchronize that with the desktop set the synchronization options for the Earthlink account During a HotSync operation the Earthlink account on the handheld and the e mail application specified in the conduit are synchronized To configure an account and set the ...

Page 235: ...s or Yahoo Settings is displayed 4 Select the option Check this box to synchronize this mail account when you perform a HotSync operation otherwise the account cannot be synchronized 5 Under Connection Information select the desktop e mail application such as Microsoft Exchange 5 0 or later Outlook Express or Eudora that you are synchronizing the account with and specify any necessary settings Sel...

Page 236: ...iguring Microsoft Outlook Express later in this chapter for details Lotus Notes Enter your Lotus Notes ID and password Click Browse if you need to locate your Notes ID Eudora 5 0 or later See Configuring Eudora later in this chapter for more information about the settings to make in Eudora Direct POP connection to server Select this option to synchronize an account by connecting directly with a PO...

Page 237: ... handheld when you create the e mail account to access the server You will enter information about the incoming IMAP server outgoing SMTP server your e mail username your password and your e mail address During the HotSync operation the conduit reads the settings you made If the settings do not exist or all server information is wrong an error is reported in the HotSync log file However if the inc...

Page 238: ... size the conduit truncates the message For example the maximum message size might be 50KB and the message might have the following In this case the conduit puts the message header body and attachment 2 totaling 41KB on the handheld Attachment 1 is removed because adding it to the message causes the message to exceed the maximum Synchronize unread messages only Select whether to synchronize all e ...

Page 239: ...ubject words Current Software Project only those same messages are synchronized between your desktop and your handheld Be sure to turn mail filters off if you want to synchronize all messages between your desktop and your handheld See Turning filters on and off later in this chapter for details Configuring Microsoft Outlook You can synchronize Microsoft Outlook 97 98 2000 XP with a VersaMail e mai...

Page 240: ...e select Always as the MAPI setting If you use more than one e mail application select When Eudora is running as the MAPI setting 3 Ensure that your username and password are set up correctly within Eudora This information is needed to log in to Eudora to retrieve and synchronize your e mail IMPORTANT Eudora must be running in order for you to perform a HotSync operation The VersaMail application ...

Page 241: ...the Palm VersaMail HotSync Conduit you can turn off DataViz Documents To Go plug ins or select other plug ins To turn off attachment conversion plug ins 1 Click the HotSync Manager icon in the Windows system tray 2 Select Custom 3 Select VersaMail in the Conduit list 4 Click the Attachment Conversion tab 5 To deselect a plug in select Not Selected from the drop down list To select a plug in select...

Page 242: ... HotSync Manager icon in the Windows system tray 2 Select Custom 3 Select VersaMail in the Conduit list 4 Click Change 5 Select one of the following Synchronize Active Accounts Select this option to include active accounts in the next HotSync operation For an account to be synchronized you must have selected the option Check this box to synchronize this mail account when you performed a HotSync op...

Page 243: ...ich e mail you actually view Managing mail settings Adding APOP to an account Adding ESMTP to an account Copying text from an e mail message for use in other applications Using the command bar Viewing e mail header details Backing up your mail databases Synchronizing IMAP folders wirelessly Accessing corporate e mail A summary of the VersaMail application navigator controls and keyboard shortcuts ...

Page 244: ... retrieval and storage When you tap Get Mail or Get Send filters determine which e mail messages are downloaded to your handheld and in which folder the downloaded messages are stored For example you may want to file e mail about sales meetings in a Sales folder You can create a filter that automates this action so that whenever you receive e mail about sales meetings it is immediately sent to the...

Page 245: ...at identifies the type of e mail and where you want the e mail stored For example a filter might read If the Subject Contains sales meeting Then get mail and move to Sales When you use this filter to sort incoming e mail any e mail containing sales meetings in the subject line is filed in the Sales folder To pick list Select the message header field with the information contained in the edit line ...

Page 246: ...re than one filter can be in effect at once Before you download e mail be sure to turn on the filters you want and turn off those you don t want To turn a filter on or off 1 Press Function Menu 2 Select Options and then select Filters Edit line Enter the text that must be found in the header field For example if you want to sort e mail with the subject Sales enter Sales If you enter more than one ...

Page 247: ...ck boxes to select the filters you want to use for subsequent e mail transactions IMPORTANT If you deselect a filter listed under Connected be sure that the filter is deselected also under Synchronize 5 Press Function Enter or tap OK Editing or deleting a filter You can edit a filter to change its name or the criteria in the filter To edit or delete a filter 1 Press Function Menu 2 Select Options ...

Page 248: ... can configure advanced mail settings such as server information incoming and outgoing mail server options and more for each e mail account To select the account whose settings you want to manage 1 In your Inbox or another folder screen press Function Menu 2 Select Options 3 Select Mail Servers 4 Tap the Account pick list and then tap Edit Accounts 5 Tap the name of the account whose settings you ...

Page 249: ...IMAP 2 Press Function Enter or tap OK To change your username or password 1 In the Server Settings screen enter a new username Your username is typically the first part of your e mail address which appears before the symbol 2 Tap the Password box and enter a new password in the Password Entry dialog box 3 Press Function Enter or tap OK ...

Page 250: ...make a network connection However for your Earthlink account you may want to switch to the Earthlink service which uses dial up GSM to make a network connection To do this tap this check box then select Earthlink from the Services pick list Leave this box deselected if you want to use your default handheld service for this e mail account See Chapter 21 for information on setting connection types a...

Page 251: ... Servers 3 Edit any of the following E mail address Enter the e mail address of the account you are accessing such as examplename yahoo com Incoming mail server Enter the name of your incoming POP mail server such as pop mail yahoo com Outgoing mail server Enter the name of your outgoing SMTP mail server such as smtp mail yahoo com 4 Press Function Enter or tap OK ...

Page 252: ...o get all e mail and not just unread e mail deselect Get unread mail ONLY Maximum Message Size Shows the maximum message size that you can receive Use APOP POP only Encrypts your username and password when traveling over the network Some services require APOP to work properly while others do not work properly if APOP is used If you aren t sure if your ISP or web e mail provider supports APOP check...

Page 253: ...nk net enter the reply to address here Reply To Address makes it look like the e mail came from the address you entered BCC Select the BCC check box to send a blind copy of any e mail message you send to another e mail address The blind copy e mail address is not seen by the other recipients of the message For example if you want a copy of all messages you send from your handheld to be sent to you...

Page 254: ...ons for outgoing e mail 4 Press Function Enter twice or tap OK twice Port Number The default is 25 the port number most SMTP servers use If you are not sure about the correct port number check with your mail server administrator My server requires authentication ESMTP Select this option if the outgoing server SMTP requires authentication Check with your system administrator before selecting this o...

Page 255: ... e mail provider supports APOP check with your e mail provider NOTE APOP works only with accounts that use the POP protocol To edit an account and add APOP 1 In your Inbox or another folder screen press Function Menu 2 Select Options 3 Select Mail Servers 4 Tap the Account pick list and select Edit Accounts 5 Tap the name of the account you want to change and then tap OK 6 In the Server Settings s...

Page 256: ... tap OK Adding ESMTP to an account Some services require ESMTP authentication to validate your username and password on a given SMTP server If you aren t sure if your ISP or web e mail provider supports ESMTP check with your e mail provider To edit an account and add ESMTP 1 In your Inbox or another folder screen press Function Menu 2 Select Options 3 Select Mail Servers ...

Page 257: ... name of the account you want to change and then tap OK 6 In the Server Settings screen tap Details 7 Tap the Options pick list and select Advanced Outgoing 8 Select the My server requires authentication ESMTP check box 9 Press Function Enter or tap OK All e mail accounts appear in the list ...

Page 258: ...ng in the edit menu press Function Menu and then select Edit in many handheld applications See Performing common tasks in Chapter 4 for more information on copying and pasting Using the command bar The command bar provides shortcuts for performing numerous tasks The options presented on the command bar may change depending on which screen is displayed in the application For example if you are view...

Page 259: ...d sent or received Date field Reading a message Delete message from the handheld Move message to a different folder select folder from pick list Change display font toggles between large and small font Composing a message Insert the symbol into a recipient s e mail address Add attachment Undoes last action icon appears in command bar only if you have previously performed one of the actions above o...

Page 260: ...d to back up your e mail database from your handheld If you want to make sure you have a current copy of all your e mail you can back up all the e mail databases from the handheld To back up the e mail database 1 Press Command R Alternately press Function Menu select Options and then select Preferences 2 Tap System 3 Tap Backup ALL Databases to select it NOTE If you don t select this option HotSyn...

Page 261: ...erver check box as described in that section After creating the folders continue with the following procedures for synchronizing IMAP folders If there is a folder on the mail server but need to create it on your handheld see Creating and editing mail folders earlier in this chapter You do not need to select the Also create on server check box as described in that section After creating the folder ...

Page 262: ...ompany s firewall you may be able to directly access your business e mail If your company requires extra security or you are accessing your e mail through either a dial up connection or a LAN outside of your company s firewall you will need to use a Virtual Private Network VPN client before you can access your business e mail Check with your company s network administrator for information about VP...

Page 263: ...ally appears when clicking on the e mail icon for each message Left Returns you to the no message selected options Compose New Message N A Up Down In To cc bcc and Subject fields Tabs to the next previous field In message body text Scrolls the text viewed on the text list Select No function Right In To cc bcc and Subject fields Moves to the next character In message body text No function Left In T...

Page 264: ...wn to scroll to the message and press Select to select the message 5 Press Right to open the pop up menu 6 Press Down to scroll to Delete Message 7 Press Select to delete the message 8 Press Select to confirm that you want to delete the message Keyboard shortcuts in the VersaMail application The following tables summarizes the keyboard shortcuts specific to the VersaMail application See Using Shor...

Page 265: ...e basics 251 N Create New Message O Reply to Message P Paste Q Go to Bottom R Preferences S Select All T Go to Top U Undo V Move To W Save to Draft X Cut Y Send Z Deselect All Press hold Mail Get Send ShortCut Feature ...

Page 266: ...Chapter 17 Using Palm VersaMail Personal E mail Software 252 ...

Page 267: ...lease observe the guidelines or prohibitions on the use of wireless devices in your current location For example when you are on an airplane do not turn on your radio at times when government or airline regulations prohibit the use of cellular phones You can of course use all other applications of your handheld in accordance with airline regulations for electronic devices Opening Palm WAP Browser ...

Page 268: ... standard web browser Standard web sites are formatted using HTML Hypertext Markup Language and the URLs usually begin with www for example www palm com To open a WAP site do one of the following Enter a URL Select a URL from the history list Select a bookmark see Using bookmarks later in this chapter To open a WAP site by entering a URL 1 Open the Open URL dialog box by doing one of the following...

Page 269: ...site with text and underlined hyperlinks that can be accessed by tapping the link The title bar displays information such as the name of the WAP site and navigation icons When a WAP page is being downloaded the title bar displays the following Status Connecting Indicates the handheld is connecting to the WAP gateway Sending Indicates the Palm WAP Browser is sending a request to a WAP site to downl...

Page 270: ...ory is not used Open URL Bookmarks and Home Provide the same function as on the Welcome screen see Opening Palm WAP Browser earlier in this chapter Browsing secure WAP sites When you access certain secure WAP sites such as a bank you are temporarily transferred to a secure gateway Whenever you are transferred to a secure gateway you are informed of the change and asked for permission Once you have...

Page 271: ... dialog box describing the WAP gateway address and WAP stack configuration If you have a secure connection using a WAP gateway server certificate tapping the View certificate button displays certificate information Using bookmarks Bookmarks allow you to manage a list of your favorite WAP sites You can easily access your bookmarks by tapping the Bookmark icon in the title bar Tap Padlock icon Tap V...

Page 272: ...ion in the Edit Bookmarks dialog box To bookmark the current WAP page 1 Open the WAP site 2 Press Command Stroke B Alternately press Function Menu and then select Add to Bookmarks on the Go Menu To enter a bookmark from the Edit Bookmarks dialog box 1 Tap the Bookmark icon 2 Tap Edit Bookmarks 3 Tap New Tap to add the current WAP page to Bookmarks Tap Edit Bookmarks Tap New ...

Page 273: ...open the WAP site To open a WAP site from the Bookmarks dialog box 1 Tap the Bookmark icon 2 Tap a bookmark to begin downloading the WAP page Editing a bookmark You can edit an existing bookmark using the Edit Bookmarks dialog box To edit a bookmark 1 Tap the Bookmark icon 2 Tap Edit Bookmarks Tap Done Enter Bookmark name and URL Tap a bookmark Tap Edit Bookmarks ...

Page 274: ...eleting a bookmark You can delete sites from your bookmarks list using the Edit Bookmarks dialog box To delete a bookmark 1 Tap the Bookmark icon 2 Tap Edit Bookmarks 3 Tap the bookmark you want to delete 4 Tap Delete 5 In the Confirmation dialog box tap OK Tap Edit Edit the bookmark name and URL Tap OK Tap bookmark Tap Delete ...

Page 275: ... Push You can open the Push Inbox in the following two ways Tap Push Inbox from the Go menu Tap the new message line on the Welcome screen Unread messages are displayed in bold font The Push Inbox list has the following three columns Priority of the message 1 High 2 Medium 3 Low Extract from the message Tap to go to Push Inbox Tap to go to Push Inbox Time of arrival Extract from the messages Prior...

Page 276: ...ed features Palm WAP Browser has many advanced features that allow you to modify performance and set security features These options affect the performance of your browser and should be set by knowledgeable users You may want to consult with technical support from your wireless service provider before changing some of these options Changing gateways When you connect to the Internet you normally co...

Page 277: ...che memory The Cache pick list on the Advanced dialog box allows you to enable or disable the cache memory The default setting is cache memory enabled Cache memory stores and displays a previously loaded WAP page rather than reloading the page each time This enables you to save time in viewing pages but you might view an older saved page rather than an updated one Tap Gateway Settings Tap Advanced...

Page 278: ... on the Advanced dialog box allows you to select an Access Point Name APN from a preset number of alternatives The selections available in the APN list are dependent on your wireless service provider The APN may be preset or configured automatically by your wireless service provider NOTE Changing the APN can disrupt your access to the Internet Contact your wireless service provider for more inform...

Page 279: ...onnection Oriented Wireless Session Protocol Secure modes WTLS Connectionless CL WTLS WSP Connectionless Wireless Transport Layer Security Wireless Session Protocol WTLS Conn Oriented CO WTLS WSP Connection Oriented Wireless Transport Layer Security Wireless Session Protocol Each mode has a port number associated with it Connectionless 9200 Connection Oriented 9201 WTLS Connectionless 9202 WTLS Co...

Page 280: ...rotects the WIM and must be entered every time you access any content in the WIM Signature Protects the signature key pair This signature is used only when you are asked to verify that you accept something asked for by another such as a bank transfer Palm WAP Browser allows you to create multiple password and signature key pairs Each type of key pair is protected by a password or signature that yo...

Page 281: ...ord key pair 1 Press Command Stroke G Alternately press Function Menu and then select Generate Keys on the Options menu 2 Tap Continue 3 Tap Password key pair 4 Enter your password twice and tap OK Tap Generate Keys Tap Continue Tap Password key pair ...

Page 282: ...rate the key pair When the key pair has been generated a confirmation dialog box appears 5 Tap OK NOTE Generating a password key pair and generating a signature key pair are similar To generate a signature key pair follow the steps for creating a password key pair and select Signature key pair in step 4 Changing your password or signature Maintaining a secure password and signature is critical for...

Page 283: ...he Options menu 2 Tap Personal password 3 Enter your current password and then tap OK 4 Enter the new password and then tap OK You can use any characters to set the password or signature for example small and capital letters numbers or symbols Tap Change Password Tap Personal password Tap OK Enter your current password Enter your new password Tap OK ...

Page 284: ...y and the signed key Once you create a keyed pair you can view the public key and signed the key by opening the View Public Key dialog box from the Options menu This information is useful if you need to send a copy of the public key to your CA The displayed keys are Base64 coded To view your public key and signed key 1 Press Command Stroke K Alternately press Function Menu and then select View Pub...

Page 285: ...c key follow the steps for viewing your password public key and select Signature key pair in step 2 Storing certificates Palm WAP Browser supports both CA or root certificates and user server certificates Certificates are stored securely in the WIM where you can view or delete them You can download a certificate from a WAP page by tapping the link to the certificate Once the CA has approved your r...

Page 286: ...ate download link varies depending on the WAP site 2 Tap Save 3 Enter your password and tap OK Your password is the same password that was set when you generated your Password key pair 4 If you are storing a user certificate you can enter a friendly name and tap OK Tap link Tap Save Enter your password Tap OK ...

Page 287: ...ertificates You can view your stored certificates by opening the Certificates dialog box from the Options menu To view your stored certificates 1 Press Command Stroke C Alternately press Function Menu and then select Certificates on the Options menu 2 Tap the certificate name You can delete the certificate by tapping Delete Enter an easily recognizable name for user certificate Tap OK Tap Certific...

Page 288: ... are shown here for your reference and the Palm WAP Browser features that is not explained elsewhere in this book is described here See Using menus in Chapter 4 for information about choosing menu commands Go menu Options menu About WAP Browser Shows version information for Palm WAP Browser ...

Page 289: ...t on the navigator and then tap Go to Clock Setting the primary location You can use World Clock to select the Location and Date Time for the primary location Keep in mind that the primary Location settings are system date and time and that these settings are used by all the applications on your handheld The primary Location settings also appear in the Date Time Preferences screen Similarly if you...

Page 290: ...typically a large city in the same time zone as the one where you live If an appropriate choice does not appear in the list see Adding a location later in this chapter to create a new location 3 Press Function Enter or tap OK To set the date 1 Tap Set Date Time 2 Tap the Set Date box 3 Tap the arrows or press Right and Left on the navigator to select the current year 4 Tap the current month 5 Tap ...

Page 291: ...to appear based on local time you need to change the primary location to update the system time You may however prefer to use the secondary locations to view the local date and time and leave the primary location set to your home location To change the primary location 1 Tap the pick list next to the current primary location 2 Select the location you want to use as the new primary location If the ...

Page 292: ...cation If an appropriate location does not appear in the list see the next section Adding a location to create a new location Adding a location If an appropriate location does not appear in the Location pick list you can add a new location to the list and if necessary adjust the time zone and Daylight Saving settings If you activate the Daylight Saving options the time change automatically occurs ...

Page 293: ...t Saving Time check box to select it 2 Tap the Start box 3 Tap the month when daylight saving begins 4 Tap the Week pick list 5 Select the week when daylight saving begins within the selected month 6 Tap the Day pick list 7 Select the day of the week when daylight saving begins within the selected week 8 Press Function Enter or tap OK 9 Tap the End box and repeat steps 3 through 8 to select when d...

Page 294: ...ation earlier in this chapter for details 6 Press Function Enter or tap OK 7 Press Function Enter or tap Done Removing a location If you no longer need a location that appears on the Location list you can remove it from the list You cannot remove a location that is currently assigned to the primary location To remove a Location 1 Tap a Location pick list 2 Select Edit List 3 Select the location yo...

Page 295: ...nter or tap OK 4 When the alarm reminder message appears do one of the following Press Function Enter or tap OK to permanently dismiss the reminder and return to the current screen Tap Snooze to dismiss the reminder and return to the current screen An attention indicator blinks in the upper left corner of the screen to remind you of the pending alarm and the reminder message appears again in five ...

Page 296: ...formation appears on the World Clock screen Show Multiple Locations Activates the secondary location displays When it is selected the secondary locations appear below the primary location Show Date Activates the date display When it is selected the date appears below the time for each location Alarm Preferences Sound Sets the sound of the alarm The choices are Alarm Bumble Bee Reveille Sonata Wake...

Page 297: ...s An indirect method is using a modem or network HotSync technology Selecting HotSync setup options You can choose when you want HotSync Manager to run If necessary you can adjust the local and modem HotSync settings as well To set the HotSync options on a Windows computer 1 Click the HotSync icon in the Windows system tray 2 Select Setup 3 Click the General tab and select one of the following opt...

Page 298: ...k tab to display the network settings and adjust the options as needed For more information see Conducting network HotSync operations later in this chapter 7 Click OK Available only when Palm Desktop software is running Starts HotSync Manager and monitors requests automatically when you open Palm Desktop software Manual Monitors requests only when you select HotSync Manager from the Start menu Ser...

Page 299: ...ook To Do List Memo Pad and Note Pad Palm Desktop software includes System and Install conduits as well as conduits for the VersaMailTM application The System conduit backs up the system information stored on your handheld including ShortCuts The Install conduit installs add on applications on your handheld The conduit for the VersaMail application enables you to select e mail accounts to synchron...

Page 300: ...dhelds Other applications For each application click the direction in which you want to write data or click Do Nothing to skip data transfer for an application Changing the HotSync setting from the default affects only the next HotSync operation Thereafter the HotSync Actions revert to their default settings To use a new setting on an ongoing basis select the Set as default box Thereafter whatever...

Page 301: ...after whatever you selected as the default setting is used for HotSync operations 7 Click OK 8 Close the Conduit Settings window Performing cradle cable HotSync operations The simplest way to synchronize data is to perform a direct HotSync operation by placing your handheld in the cradle cable and pressing the HotSync button Performing a cradle cable HotSync operation Windows computer The first ti...

Page 302: ...modem or network The following steps assume that you have already installed Palm Desktop software If you have not installed this software see the Getting Started installation guide for instructions To perform a local HotSync operation on a Windows computer 1 Place your handheld in the cradle cable 2 If the HotSync Manager is not running start it On the Windows desktop click Start and then choose P...

Page 303: ...ndicating that the process is complete After the HotSync process is complete you can remove your handheld from the cradle cable Gently tilt your handheld forward in the cradle and then lift it up to remove it Performing a direct HotSync operation Mac computer When you installed Palm Desktop software you entered a username This username is the connection between your handheld and your computer The ...

Page 304: ... in the folder of the same name Be sure you select the correct username from the User pop up before entering data on Palm Desktop or performing a HotSync operation If you are a system administrator preparing several handhelds for a group of users you may want to create a user profile See Creating a user profile later in this chapter before performing the following steps IMPORTANT You must perform ...

Page 305: ...in the HotSync cradle cable 2 Make sure HotSync Manager is enabled Double click the HotSync Manager icon in the Palm folder Click the HotSync Controls tab and make sure the Enabled option is selected 3 Press the HotSync button on the cradle cable The HotSync Progress dialog box appears followed by the Select User dialog box ...

Page 306: ... s equipped with an IR port and that supports the IrCOMM implementation of the Infrared Data Association IrDA standards This is especially useful if you travel with an infrared enabled laptop You simply enable infrared communication on your laptop and handheld and follow the steps in Performing an IR HotSync operation later in this section Preparing your computer for infrared communication Before ...

Page 307: ...orming an IR HotSync operation If you do not have an Infrared option on the HotSync Manager menu complete the following steps a Make sure that Local Serial is selected on the menu b From the HotSync Manager menu select Setup c Click the Local tab d In the Serial Port drop down box select the simulated port that your computer uses for infrared communication See the documentation for your operating ...

Page 308: ...are Setup window Performing an IR HotSync operation After you complete the steps to prepare for performing an IR HotSync operation it s easy to perform the actual operation To perform an IR HotSync operation 1 Press Home 2 Tap the HotSync icon 3 Tap Local 4 Tap the pick list below the HotSync icon and select IR to PC Handheld 5 Position the IR port of your handheld within a couple of inches of the...

Page 309: ...em tray and select Local USB if it is not already selected To return to local serial cradle cable HotSync operations on a Windows computer 1 If necessary connect the cradle cable to the port of the computer you use for HotSync operations 2 Click the HotSync Manager icon in the Windows system tray 3 Choose Setup and then click Local 4 Select the COM port where your cradle cable is connected 5 Click...

Page 310: ...dheld A configuration for the kind of modem connection you want to make See Connection preferences in Chapter 21 for more information Preparing your computer for a modem HotSync operation There are a few steps you must perform to prepare your computer for a modem HotSync operation Be sure to perform these steps before you leave your office so that your computer is ready to receive a call from your...

Page 311: ...nc Controls tab and enable the Transport Monitor if it is not already enabled 4 Click the Connection Settings tab Serial Port Identifies the port for the modem If you are unsure of the port assignment look at the Modem Properties in the Windows Control Panel Speed Determines the speed at which data is transferred Try the As Fast As Possible rate first and adjust downward if you experience problems...

Page 312: ...a few steps you must perform to prepare your handheld for a modem HotSync operation To prepare your handheld for a modem HotSync operation 1 Press Home 2 Tap the HotSync icon 3 Tap Modem Modem Identifies the type of modem connected to your computer If your modem does not appear on the list use the Hayes Basic setting or select Custom to enter a command string Refer to the manual that came with you...

Page 313: ...sing File Link later in this chapter 7 Enter the telephone number to access the modem connected to your computer 8 If necessary enter a dial prefix such as 9 to access an outside line and then tap the Dial Prefix check box to select it TIP You can enter a comma in the field to introduce a pause in the dialing sequence Each comma equals a two second pause 9 If the phone line you re using for the ha...

Page 314: ...s and applications that you do not want to synchronize during a modem HotSync operation The default setting is to synchronize all files Applications that do not have a database such as games do not synchronize even if you select the item in the Conduit Setup dialog box 5 Tap OK Performing a HotSync operation using an attached modem After you prepare your computer and your handheld and select your ...

Page 315: ...e only on Windows computers and when dialing into the corporate network Network HotSync is not available if the desktop computer is located behind a firewall Connecting to your company s dial in server A network HotSync operation requires the following consult your system administrator for assistance Your computer has TCP IP support installed Both your company s network system and its remote acces...

Page 316: ...rform a HotSync operation The HotSync operation records network information about your computer on your handheld With this information your handheld can locate your computer when you perform a HotSync operation over the network To prepare your handheld for a network HotSync operation 1 Press Home 2 Select the HotSync icon 3 Press Command Stroke O Alternately press Function Menu and then select Mod...

Page 317: ...a network connection 7 Tap Service and select a service 8 Press Function Enter or tap Done 9 Press Command Stroke D Alternately press Function Menu and then select Conduit Setup on the Options Menu For instructions on selecting conduits see Selecting the conduits for a modem HotSync operation earlier in this chapter Tap here Tap here ...

Page 318: ...ion onto your handheld from a separate external file such as a company phone list HotSync Manager stores the data in a separate category on your Palm Desktop software and on your handheld You can configure the File Link feature to check for changes to the external file when you perform a HotSync operation With File Link you can import data stored in any of the following formats Comma separated csv...

Page 319: ...set of memos and several key applications A user profile can be created to install the common data before the handhelds are distributed to the employees who will use them Then when the employees perform their first HotSync operation the common data becomes part of their individual data file NOTE The handhelds that are synchronized with a user profile must be either new ones that have never been sy...

Page 320: ...file 7 Create the data for the profile such as a company phone list 8 From the HotSync menu select Conduit Settings 9 Select the conduit settings for the profile See Customizing HotSync application settings earlier in this chapter for details Performing the first HotSync operation with a user profile After you create a user profile you are ready to transfer the information to the new handheld duri...

Page 321: ...assign a username to the handheld To use a profile for the first time HotSync operation on a Mac computer 1 Connect the new handheld to the HotSync cradle cable 2 Press the HotSync button on the cradle cable 3 Select the profile you want to load on the handheld and click OK to transfer all the profile data to the handheld The next time you perform a HotSync operation Palm Desktop software prompts ...

Page 322: ...Chapter 20 Performing HotSync Operations 308 ...

Page 323: ...er Calibrate the screen on your handheld Formats Set the country default and the formats for dates times calendar and numbers General Set these features auto shutoff interval Stay on in cradle sounds vibrator indicator light and Beam Receive Keyboard Configure your keyboard functions Mobile The Mobile Panel allows you to configure many of the wireless settings for the applications sharing configur...

Page 324: ...buttons on the front of the handheld Any changes you make in the Buttons Preferences screen become effective immediately you do not have to change to a different screen or application If you assign a different application to a button you can still access the original application using the Applications Launcher To change the Buttons preferences 1 Tap the pick list next to the button you want to rea...

Page 325: ... connection between your handheld and your desktop computer Your handheld is connected by its universal connector to the cradle and the cradle is attached by its cable to a USB port of your desktop computer If you are using the optional serial cradle the cradle attaches by its cable to a serial COM port of your computer Modem via Universal Connector A cable connection between your handheld s unive...

Page 326: ...on settings Different settings may affect your service Contact your wireless service provider before using different settings To add or edit a GPRS connection 1 Do one of the following To add Tap New To edit Tap the GPRS connection and tap Edit 2 Do one of the following To add Enter name and tap Details To edit Tap Details Tap Details Enter name if new connection ...

Page 327: ...settings for quality service or customizing individual settings NOTE The quality of service settings are only a request made to the network The network may or may not grant the level of quality requested depending on current network conditions and services provided on an individual basis Header Compression Sets whether the GPRS data headers are compressed or not Compressing before transmission aid...

Page 328: ... in a first in first out manner Reliability Sets the requested level of acceptable data loss and timeliness of data delivery that the network provides for data from the device Class 1 is for non time error sensitive applications that cannot cope with data loss Class 2 is for non time error sensitive applications that can cope with infrequent data loss Class 3 is for non time error sensitive applic...

Page 329: ...may affect your service Contact your wireless service provider before making changes to the settings To create or edit a GSM connection 1 Do one of the following To add Tap New To edit Tap the GSM connection and tap Edit 2 Do one of the following To add Enter name and tap Details To edit Tap Details Tap Details Enter name if new connection Tap pick list and select GSM ...

Page 330: ...o PC Handheld connection to perform a remote IR HotSync operation To accomplish the HotSync operation your handheld sends data through its IR port to an IR port in your desktop computer to synchronize with your Desktop application To edit the IR to PC Handheld connection 1 Tap the IR to PC Handheld connection and tap Edit 2 Tap Details Speed Sets the modem rate and protocol used for the connection...

Page 331: ...tion you need to set up the HotSync Manager of your Desktop application and the HotSync application of your handheld to perform a modem HotSync operation Date and Time preferences The Date and Time Preferences screen enables you to set the date time time zone and Daylight Saving option on your handheld To set the date 1 Tap the Set Date box 2 Tap the arrows to select the current year 3 Select a mo...

Page 332: ...ocation pick list 2 Select a time zone When you travel changing the time zone setting to a new time zone automatically resets the date and time on your handheld but it does not change the time of appointments set in Date Book Digitizer preferences The Digitizer Preferences screen opens the digitizer calibration screen This is the same screen that appears when you start your handheld for the first ...

Page 333: ...references as described in Time date week start and numbers formats later in this chapter To set the country default Tap the Preset to pick list and select a country Time date week start and numbers formats The Time setting defines the format for the time of day The time format that you select appears in all applications on your handheld To select the time date week start and numbers format 1 Tap ...

Page 334: ... your handheld If you find that your handheld shuts itself off before you finish reviewing the information on the screen you should increase the time setting of the automatic shutoff feature To set the Auto off delay 1 Tap the Auto off After pick list 2 Select the setting you want to use for the automatic shutoff feature 30 seconds 1 minute 2 minutes or 3 minutes Cradle settings You can choose to ...

Page 335: ...cally do not respond to this setting Alarm Vibrate and indicator light settings You can set alarms in Date Book Note Pad and World Clock to remind you of important meetings or notes When you enable the Alarm Vibrate and indicator light settings your handheld vibrates and the indicator light blinks to notify you of alarms This is useful whenever you want to turn the Alarm Sound off but still be not...

Page 336: ...ges you make in the Keyboard Preferences screen become effective immediately you do not have to change to a different screen or application To set the key repeat rate Move the slider or tap the adjustment bar To set key clicking Tap check box to enable or disable key clicking To set key press and hold functionality Tap the Press and hold key pick list and select the function Move the slider Tap th...

Page 337: ...he handheld including the Function keys To remap a key 1 Tap Remap keys 2 Tap a key 3 Tap Remap You can chose to remap the key and the Function key combination 4 Tap Save 5 Press Function Enter or tap Done Tap a key Mapping function Tap to remap Function key combination Tap to remap key Tap pick list and select keyboard Tap character ...

Page 338: ...obile radio is turned off You can also turn on the mobile radio from the Mobile Preferences screen To turn the mobile radio on or off Tap the Mobile pick list and select On or Off Enabling call waiting NOTE Call waiting is a subscriber service that may be provided by your wireless service provider Contact your wireless service provider for information Call waiting lets you accept an incoming call ...

Page 339: ...ck box to select or deselect it 3 Press Function Enter or tap OK Concealing your number You can conceal block or display your number when making a call To conceal or display your number 1 Tap Call Settings 2 Tap the Conceal my number when making a call check box Tap Call Settings Tap check box Tap Call Settings ...

Page 340: ...a call Leave the check box blank to display your number to the recipient when you place a call 3 Press Function Enter or tap OK Diverting your calls You can divert forward your phone calls e mail messages and faxes to different numbers To divert your phone calls 1 Tap Call Settings 2 Tap Call Diverts Tap check box Tap Call Settings Tap Call Diverts ...

Page 341: ... phone number for the selection 6 Press Function Enter or tap OK Busy If the line is busy diverts call to phone number No Answer If the call is not answered diverts call to phone number Not Reachable If the mobile radio is out of range diverts call to phone number Tap Voice Tap Lookup to access your Address Book ...

Page 342: ... 1 Tap Call Settings 2 Tap Call Diverts 3 Tap the Call Type pick list and select Data 4 Tap the Data pick list and select On 5 Enter the number Tap Call Settings Tap Call Diverts Tap Data Tap the Data pick list and select On Tap Lookup to access your Address Book Enter number ...

Page 343: ...l Diverts 3 Tap the Call Type pick list and select Data 4 Tap the Fax pick list and select On 5 Enter the number 6 Press Function Enter or tap OK Tap Call Settings Tap Call Diverts Tap Fax Tap the Data pick list and select On Tap Lookup to access your Address Book Enter the number ...

Page 344: ...atistics Lifetime Total amount of time spent on calls for the life of your mobile it cannot be reset Outgoing Amount of time spent on outgoing calls since last reset Incoming Amount of time spent on incoming calls since last reset Total Total amount of time spent on outgoing and incoming calls since last reset Last Reset Date and time you last reset the call timer to zero Tap Call Timer Tap to res...

Page 345: ...ber Service Indicates if voice service is available GPRS Indicates the current status of your GPRS data service Signal Percentage of signal strength Battery Percentage of battery strength remaining Bit rate Throughput rate measured in bits per second Cell location Cell location and tower assigned to your mobile IMSI number International Mobile Subscriber Identity assigned to your SIM card IMEI num...

Page 346: ...Meter 2 Check your current GPRS statistics Check the following statistics Latest Session Amount of information tracked sent received and total during your latest or current session since last reset All Sessions Amount of information tracked sent received and total on all sessions since last reset Last Reset Date and time of last reset Tap GPRS Meter Tap to reset meter ...

Page 347: ...on If the home network is not available the phone automatically attempts to register with the next available network if any The phone attempts to register with each available network until registration succeeds or registration with each available network fails The search order for network registration is home network preferred carriers and other carriers respectively Manual The phone attempts to r...

Page 348: ... The user can add networks to the Preferred list by entering a new network ID or by selecting a network from the Known or Available lists Networks are excluded from the Known and Available lists if they are already in the preferred list This prevents duplicate networks from being added to the preferred list Only one network can be added at a time IMPORTANT Some wireless service providers restrict ...

Page 349: ...top To sort priority in the Preferred Networks list Select a network and tap the up or down arrow buttons To remove a network Select a network and tap Remove To add a network to the Preferred Networks list from your Known or Available Networks 1 Tap Add 2 Tap the upper left pick list and select Known Networks or Available Networks ...

Page 350: ...r tap OK To add a network to the Preferred Networks list by specifying a network ID 1 Tap Add 2 Tap the upper left pick list and select New Network 3 Enter the five or six digit network ID number and then press Function Enter or tap OK If you don t know the ID contact the new network mobile carrier ...

Page 351: ...d until a valid PIN code is entered Modification of this setting is PIN code protected You are prompted to enter a valid PIN code when a change to this setting is saved IMPORTANT If you enter the current PIN incorrectly three times the SIM card is locked You must enter an eight digit PIN Unlock Key to unlock your SIM See Unlocking your SIM card later in this chapter for more information To edit PI...

Page 352: ...on Enter or tap OK The minimum length is four characters and the maximum length is eight characters 4 Press Function Enter or tap OK To change your PIN number 1 Tap Change PIN 2 Enter your current PIN number 3 Press Function Enter or tap Done 4 Enter a new PIN Enter PIN number Tap Change PIN Enter PIN number ...

Page 353: ...nlock Key PUK to unlock your SIM The PUK is provided by your wireless service provider To find your PUK check the documentation that came with your wireless service or contact your wireless service provider IMPORTANT If you enter your PUK incorrectly ten consecutive times your SIM card is permanently locked A permanently locked SIM card is usable for emergency dialing only Contact your wireless se...

Page 354: ...arring is a supplementary service that allows you to bar or block different classes of incoming and outgoing calls ranging from All calls to No barring The call barring settings are protected by the barring password The barring password is managed by and originally obtained from the wireless service provider To edit call barring settings 1 Tap Security 2 Tap the Call barring box Tap Security Tap b...

Page 355: ...ttings 4 Enter a call barring four digit password using the keypad 5 Press Function Enter or tap OK 6 Tap the Incoming Calls or Outgoing Calls pick list to change settings 7 Press Function Enter or tap OK Tap Edit Settings Enter password ...

Page 356: ...mbers in the FND phone book can be dialed There are two modes to the FND screen view and edit When the user taps the FND selector on the main Security screen the FND view panel is displayed You can view or dial the numbers that are stored in the FND phone book Tapping Edit Settings and entering a valid PIN2 security code enables editing of the FND settings IMPORTANT If you enter the PIN2 code inco...

Page 357: ...d an FND entry by adding digits to the dial string This makes it possible to restrict dialing to a specific country or area code To view or dial an FND entry 1 Select Security 2 Select the Fixed dialing box 3 Select an entry and tap Dial You go to the PalmTM Mobile main screen and the number is dialed Tap Security Tap box Select an entry Tap Dial ...

Page 358: ...edit an FND entry 1 Select Edit 2 Enter your PIN2 number 3 Press Function Enter or tap Done 4 Tap New or select an entry and tap Edit 5 Edit or add the entry 6 Press Function Enter or tap OK Tap Edit Enter PIN2 number Tap OK Select an entry to edit Tap New or Edit ...

Page 359: ...ry by tapping Delete or access your Address Book by tapping Lookup To change the PIN2 number 1 Select Edit 2 Enter your PIN2 number 3 Press Function Enter or tap OK 4 Tap PIN2 5 Enter the new PIN2 number Tap Edit Enter PIN2 number Tap OK Tap PIN2 ...

Page 360: ...tion Preferences screen enables you to define several ways that your handheld can use a modem to communicate with remote devices For example you can communicate with the wireless service provider server or with your computer if you are traveling See Connection preferences earlier in this chapter for a complete explanation of how to create modem configurations After you configure both the Connectio...

Page 361: ...plates later in this chapter To select a service 1 Tap the Service pick list 2 Select the predefined service template you want to use Entering a username The User Name setting identifies the name you use when you log in to your wireless service provider or your dial in server Although this field can contain multiple lines of text only two lines appear onscreen To enter a username 1 Tap the User Na...

Page 362: ...isplays the word Prompt in this field and asks you to enter a password during the login procedure If you enter a password your handheld displays the word Assigned in this field and does not prompt you to enter a password during the login procedure If you are concerned about security select the Prompt option and do not enter a password To enter a password 1 Tap the Password box 2 Enter the password...

Page 363: ...re a telephone number When you select the Phone field a dialog box opens in which you define the telephone number you use to connect with your wireless service provider or dial in server In addition you can define a prefix disable call waiting and give special instructions for using a calling card To enter your server phone number 1 Tap the Phone field 2 Enter the phone number for your wireless se...

Page 364: ...receive a call while you are connected If your telephone has call waiting you need to disable this feature before logging in to your wireless service provider or dial in server To disable call waiting 1 Tap the Disable call waiting check box to select it 2 Enter the code to disable call waiting on the Disable call waiting line Each telephone company assigns a code to disable call waiting Contact y...

Page 365: ...ecause MCI works differently MCI customers need to put the calling card number in the Phone field and the phone number in the Use calling card field TIP It s a good idea to add at least three commas before your calling card number to compensate for the cue delay 3 Press Function Enter or tap OK Connecting to your service After you set your Connection and Network Preferences establishing a connecti...

Page 366: ...ap the Service pick list 2 Select the predefined service template you want to duplicate 3 Press Command Stroke L Alternately press Function Menu and then select Duplicate on the Service Menu A copy of the service template is added to the Service pick list Adding detailed information to a service template If you are using one of the predefined service templates you probably need to enter only your ...

Page 367: ...et for translating the names of host computers into IP addresses When you enter a DNS number or IP address you are identifying a specific server that handles the translation services Each IP address has four sections separated by periods In the Details dialog box you enter each section separately Each section of an IP address is made up of a number from 0 to 255 numbers are the only allowable char...

Page 368: ...ondary DNS number 5 Press Function Enter or tap OK IP address Everyone who logs in to the Internet needs to have a unique identifier an IP address whether permanent or temporary Some networks dynamically assign a temporary IP address when clients log in The IP Address field lets you identify whether your network provides automatic dynamic temporary IP addressing If your IP address is permanently a...

Page 369: ... associated with a specific service template created in Network Preferences A login script is something that you are likely to receive from your system administrator if your company has a system in which you log in to the corporate servers from your handheld using a modem or network connection The script is generally prepared by the system administrator and distributed to users who need it It auto...

Page 370: ... executing the next command Wait For Prompt Detects a challenge response prompt coming from the server and then displays the dynamically generated challenge value You then enter the challenge value into your token card which in turn generates a response value for you to enter on your handheld This command takes two arguments separated by a vertical bar on the input line Send Transmits specific cha...

Page 371: ... terminates Created using a development environment that supports Palm OS software such as Metrowerks CodeWarrior for Palm Platform For additional information on creating plug in applications send e mail to Palm Developer Support at devsupp palm com Deleting a service template There is only one way to delete a service template use the Delete command from the Service menu To delete a service templa...

Page 372: ...on that occurs between your modem and your dial in server during the login procedure The information in the Network Log can help your wireless service provider or your system administrator pinpoint where the login procedure communication fails and why Owner preferences The Owner Preferences screen enables you to record a name company name phone number or any other information that you want to asso...

Page 373: ...d in the Security Preferences screen 3 Press Function Enter or tap OK Security preferences Your handheld comes with a Security feature so that unauthorized users cannot view the entries you wish to protect Use the Security feature to do the following Lock and turn off your handheld so that it does not operate until you enter the correct password Mask all records that you mark as private so the inf...

Page 374: ...Enter a password 3 Enter a hint to help your remember your password if you forget it This is optional 4 Press Function Enter or tap OK 5 Enter the same password a second time and press Function Enter or tap OK Changing or deleting a password Once you define a password for your handheld you can change or delete it at any time You must enter the current password before you can change or delete it Ta...

Page 375: ...that it cannot be operated until your password is entered In the event that your handheld is lost or stolen this helps protect your data from unauthorized use You can set your handheld to lock automatically or you can lock it manually NOTE The lockout screen has an Emergency Call button in case the phone needs to be used in an emergency Locking your handheld automatically You can set your handheld...

Page 376: ...set your handheld to lock when you turn it off 1 Tap the Auto Lock Handheld box 2 Enter your password 3 Select On power off 4 Press Function Enter or tap OK To set your handheld to lock at a preset time 1 Tap the Auto Lock Handheld box 2 Enter your password ...

Page 377: ...ap OK To set your handheld to lock after a period of inactivity 1 Tap the Auto Lock Handheld box 2 Enter your password 3 Select After a preset delay 4 Enter the inactive period and then select Minute s or Hour s from the pick list 5 Press Function Enter or tap OK Tap to select Minutes or Hours Enter the amount of time ...

Page 378: ...ndheld manually When the handheld is locked you can only make emergency calls by pressing the four application buttons simultaneously To lock and turn off your handheld 1 Tap Lock Turn Off 2 Tap Off Lock 3 To use your handheld turn it on and then enter the password Recovering from a forgotten password IMPORTANT Deleting a forgotten password also deletes all entries and files marked as Private If y...

Page 379: ...e or mask all private records Masked records appear as grey placeholders in the same position they would appear if they were not masked and are marked with a lock icon Hidden records disappear completely from the screen If you define a password for your handheld you must enter it to display private records To hide all private records 1 Tap the Current Privacy pick list and select Hide Records 2 Pr...

Page 380: ...w Records If you do not have a password hidden and masked records become visible If you have a password the Show Private Records dialog box appears Go to step 2 2 Enter your password 3 Press Function Enter or tap OK To unmask individual records 1 Select a masked record 2 Do one of the following If you do not have a password a masked record becomes visible If you have a password the Show Private Re...

Page 381: ...hortCuts you create appear on the list in the ShortCut Preferences screen All the ShortCuts are available in any of your handheld applications and are backed up on your computer when you perform a HotSync operation To create a ShortCut 1 Tap New 2 On the ShortCut Name line enter the letters you want to use to activate the ShortCut 3 Select the ShortCut Text area and enter the text that you want to...

Page 382: ...e Editing a ShortCut After you create a ShortCut you can modify it at any time To edit a ShortCut 1 Tap the ShortCut you want to edit 2 Tap Edit 3 Make the changes you want 4 Press Function Enter or tap OK Deleting a ShortCut If you no longer need a ShortCut you can delete it from the list of ShortCuts To delete a ShortCut 1 Tap the ShortCut you want to delete 2 Tap Delete 3 Press Function Enter o...

Page 383: ...ndheld is not waterproof and should not be exposed to rain or moisture Under extreme conditions water may enter the circuitry through the front panel buttons In general treat your handheld as you would a pocket calculator or other small electronic instrument Take care not to drop your handheld or subject it to any strong impact Do not carry your handheld in your back pocket if you sit on it you ma...

Page 384: ...h If the battery drains to the point where your handheld does not operate it stores your data safely for about five days In this case there is enough residual energy in the battery to store the data but not enough to turn on your handheld If your handheld does not turn on when you press the power button you should recharge the unit immediately The battery may not have enough residual energy to pow...

Page 385: ...f your handheld TIP The metal and plastic stylus that comes with your handheld has a reset tip inside To use it unscrew the barrel from the stylus quill Performing a hard reset With a hard reset all records and entries stored in your handheld are erased Never perform a hard reset unless a soft reset does not solve your problem NOTE You can restore any data previously synchronized with your compute...

Page 386: ...ck the HotSync icon in the Windows system tray lower right corner of the taskbar You can also click the HotSync command on the Palm Desktop software menu bar 2 From the HotSync Manager menu select Custom 3 Select the appropriate username from the list 4 Select an application in the Conduit list 5 Click Change and select Desktop overwrites the handheld Changing the HotSync setting from the default ...

Page 387: ...t Settings 6 Click Macintosh overwrites handheld NOTE Changing the HotSync setting from the default affects only the next HotSync operation Thereafter the HotSync Actions revert to their default settings To use a new setting on an ongoing basis click Make Default Thereafter whatever you selected as the default setting is used for HotSync operations 7 Click OK 8 Repeat steps 4 through 7 to change c...

Page 388: ...nded to you by a representative of your wireless service provider In some cases the SIM card is already installed in your handheld by your wireless service provider IMPORTANT If you are sending in your handheld for service to Palm you must remove the SIM card before sending in your handheld Use the following instructions if you need to exchange or remove the SIM card To install the SIM card or ver...

Page 389: ...ct area close the access door To remove the SIM card 1 Turn off the handheld IMPORTANT Turn off the handheld before opening the access door and removing the SIM card This prevents any static discharge and damage to the connector 2 On the back panel of your handheld slide your thumbnail into the indent and under the access door until the access door is released After removing the placeholder card s...

Page 390: ...Appendix A Maintaining Your Handheld 376 3 Slide the SIM card out of guides on the underside of the access door Close the access door 4 Place the SIM card in a nonstatic container for safe keeping ...

Page 391: ...r the Macintosh User s Guide located in the Documentation folder on your installation CD The Palm Knowledge Library accessible at www palm com support intl under the Support section The most recent Palm Tungsten W handheld HelpNotes on your regional web site If you are still having problems contact Technical Support See the Customer Support card that comes with your handheld or go to www palm com ...

Page 392: ...tware on your computer 2 Press CTRL ALT DELETE and end all tasks except Systray and Explorer If a dialog box with buttons appears instead of a list of tasks click the Task List button and then end all tasks except Systray and Explorer 3 Make sure your computer has at least 30MB of disk space available 4 Delete all temporary files 5 Run ScanDisk on your computer 6 Reinstall Palm Desktop software I ...

Page 393: ...r perform a hard reset unless a soft reset does not solve your problem You can restore any data previously synchronized with your computer during the next HotSync operation My battery doesn t charge Make sure the power outlet is active and the HotSync cradle is properly plugged in If the battery does not hold a charge return your handheld to an authorized Palm service center I get a warning messag...

Page 394: ...ing See Alarm Vibrate and indicator light settings in Chapter 21 My handheld does not vibrate when alarms occur Check the Alarm Vibrate setting See Alarm Vibrate and indicator light settings in Chapter 21 My handheld has frozen Perform a soft reset See Resetting your handheld in Appendix A My handheld appears to freeze when I place it near my computer Move your handheld away from the computer s in...

Page 395: ...bove ground If you re in a crowd move to a less crowded area If you re in a vehicle keep your handheld level with the windshield The metal frame of the vehicle shields mobile radio signals Mountains and buildings may also block signals If you re outdoors move away from overhead electrical wires Move from under trees I can t access the Internet Check the battery icon to verify that the battery is c...

Page 396: ...to identify at what point in the login procedure the connection fails An easy way to do this is to display the expanded Service Connection Progress messages Expanded Service Connection Progress messages describe the current stage of the login procedure Press Up on the navigator during login to display these messages View the Network Log If viewing the expanded Service Connection Progress messages ...

Page 397: ...btain their primary and secondary DNS address and their IP address I can connect to my ISP but I can t access a WAP site Try alternate WAP sites A WAP site could be temporarily unavailable due to site problems If you can t access the alternate sites then contact your ISP and verify the following WAP browser settings APN Mode and Gateway Server Also check Gateway ID and Gateway password if applicab...

Page 398: ...l telephone number a plus sign might be required at the beginning of the telephone number Verify that your wireless service provider plan includes phone services Contact your wireless service provider for information Problem Solution I tapped the Today button but it does not show the correct date Your handheld is not set to the current date Make sure the Set Date box in the Date and Time Preferenc...

Page 399: ...ents that have the same start time If you have two or more events with the same start time choose the Day View to see the overlapping events My vCard or vCal e mail attachment isn t forwarding correctly Palm Desktop software provides several features that interact with e mail client software on a Windows computer In order for these features to work correctly the e mail client software must be prop...

Page 400: ...nager on the HotSync Controls tab I performed a HotSync operation but one of my applications did not synchronize On a Windows computer click the HotSync Manager and choose Custom Check that the correct conduit is active On a Mac computer double click the HotSync Manager icon From the HotSync menu choose Conduit Settings Select your username from the User pop up menu and check that the correct cond...

Page 401: ...ke sure HotSync Manager is running If it is running close it and restart it Make sure you selected Local USB or Local Serial as appropriate from the HotSync Manager menu If you are using the serial cradle make sure you selected the correct serial port on the Local tab in the Setup dialog box It should be set to the port where you connected the HotSync cradle If you are using the serial cradle try ...

Page 402: ...pe or enter a custom Setup String Most modems have a Setup String that causes them to send initial connection sounds to a speaker You can use these sounds to check the modem connection Confirm that the Speed setting in the Setup dialog box works for your modem If you have problems using the As Fast As Possible option or a specific speed try using a slower speed Make sure you are not running anothe...

Page 403: ...on your handheld and entered the correct code Make sure the telephone line you are using is not noisy which can interrupt communications Check the batteries in your modem and replace them if necessary I can t perform an IR HotSync operation On a Windows computer be sure the HotSync Manager is running and the Serial Port for local operations is set to the simulated port for infrared communication S...

Page 404: ... synchronize files On a Mac computer double click the HotSync Manager icon From the HotSync menu choose Conduit Settings Select your username from the User pop up menu and check that the correct conduit is active My handheld displays the message Waiting for sender when it s near my computer s infrared port Your computer s infrared port may be set to search automatically for the presence of other i...

Page 405: ...mount of memory available as the data you are receiving For example if you are receiving a 30KB application you must have at least 60KB free Perform a soft reset See Performing a soft reset in Appendix A for more information Problem Solution When I place my handheld in the cradle the indicator light does not go on Confirm that your handheld is well seated in the cradle Confirm that your recharger ...

Page 406: ...y and remember the password If this does not help or if you do not have a password hint you can use Security to delete the password but your handheld deletes all entries marked as private However if you perform a HotSync operation before you delete the password the HotSync process backs up all entries whether or not they are marked private Then you can follow these steps to restore your private en...

Page 407: ... third party applications If you are having a problem with a third party application please contact the developer or publisher of that software 3 Tap Version to see version numbers and tap Size to see the amount of free memory in kilobytes To find your wireless service provider s name and mobile radio software version 1 Press the Home 2 Tap the Preferences icon 3 Tap the pick list in the upper rig...

Page 408: ...Appendix B Frequently Asked Questions 394 ...

Page 409: ...he equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The use of shielded I O cables is required when connecting this equipment to any and all optional peripheral or host devices Failure to do so may violate FCC rules CAUTION Changes or modifications not covered in this manual must be approv...

Page 410: ...ske med batteri af samme fabrikat og type Levér det brugte batteri tilbage tilleverandøren Varoitus Paristo voi räjähtää jos se on virheellisesti asennettu Vaihda paristo ainoastaan valmistajan suosittelemaan tyyppiin Hävitä käytetty paristo valmistajan ohjeiden mukaisesti Advarsel Eksplosjonsfare ved feilaktig skifte av batteri Benytt samme batteritype eller en tilsvarende type anbefait av appara...

Page 411: ...mpliance GCF Field trial compliance Manufacturers Name Palm Inc Manufacturers Location 5470 Great America Pkwy Santa Clara CA 95052 USA Importers Name Palm Germany GmbH Importers Location Landsberger Strasse 155 D 80687 Munchen Germany Type of Equipment Handheld Computer Model Number Palm i710 Year of Manufacture 2002 I the undersigned hereby declare that the equipment specified above conforms to ...

Page 412: ...Product Regulatory and Safety Information 398 ...

Page 413: ...address e mail 196 Addressing e mail displaying another address 170 176 182 239 message 196 198 using Smart Addressing 197 Addressing messages 144 Advanced options 263 Advanced preferences 215 Agenda Date Book view 89 Alarm LED setting 321 lists 56 preset 92 setting in Clock 281 setting in Date Book 83 setting in Note Pad 134 sound 92 282 321 380 vibrate setting 321 APN changing 264 APOP adding to...

Page 414: ...See Palm Bluetooth Card Bold font for text 55 Bookmark adding 258 deleting 260 editing 259 opening a web site 259 overview 257 Brightness adjusting 15 key location 19 using backlight 15 Business card for beaming 27 Buttons mapping 310 preferences 310 C CA certificate description 266 storing 271 Cache memory clear 264 enable or disable 263 overview 263 reload icon 256 Calculator buttons explained 7...

Page 415: ... selecting for network 349 Connection Oriented mode 265 Connection types changing in account 235 GPRS prerequisite for 165 GPRS using 165 GSM prerequisite for 165 GSM using 165 modem sled prerequisite for 165 network connection 163 Palm Bluetooth Card prerequisite for 165 Palm Modem accessory prerequisite for 165 synchronize only connection 163 Connectionless mode 265 Continuous events deleting fr...

Page 416: ...ng views 87 untimed events 80 82 Week view 87 319 385 Day Date Book view 80 91 Day displaying in Clock 282 DBA Date Book archive file 29 Decimal point 319 Default categories 35 45 currency in Expense 97 Delete key 20 Deleted data saving in archive files 44 Deleting applications 61 Desktop software 61 e mail 211 213 239 filters 233 mail in the trash 214 old messages 212 passwords 360 records 43 ser...

Page 417: ... setting 238 before setting up 165 changing e mail address 237 changing mail server settings 238 changing protocol type 235 changing username and password 235 checking for new messages 186 187 creating a synchronize only account 171 177 creating new 166 170 175 default account preconfigured by carrier 163 164 default mail service 184 186 236 deleting accounts 183 184 displaying Inbox 186 editing 1...

Page 418: ...mats preferences 319 Forwarding 201 Forwarding e mail 201 Frequently asked questions FAQs application problems 384 beaming problems 391 HotSync problems 386 Mobile 384 operating problems 379 password problems 392 recharging problems 391 SMS 384 software installation problems 378 tapping and writing problems 380 WAP browser 383 wireless problems 381 Frozen handheld 380 Function key location 20 usin...

Page 419: ...onizing e mail 228 using with another PIM 62 I Icon alarm 83 application 36 back 256 note 54 online Tips 26 padlock 257 reload 256 264 repeating event 85 stop 255 Icons for e mail messages 189 HotSync Manager 219 paperclip 189 VersaMail e mail 189 Idle timeout of ISP or server connection 353 IMAP adding an account 167 172 179 ESMTP synchronization in 223 mail retrieval options 229 root mailbox 239...

Page 420: ...1 364 Logging informational errors 221 Login script 166 355 357 Looking up Address Book data to add to other records 51 scrolling in Address list 49 Lost handheld contact for 65 records 384 Lotus Notes selecting as mail client 222 Lotus Organizer importing data from 29 M Mac computer system requirements 4 Mail server settings changing 238 Mail service default service for e mail account 184 186 236...

Page 421: ...to 386 synchronizing with 222 Microsoft Outlook Express configuring for e mail 225 selecting as mail client 222 Mobile adjusting volume 107 answering call 109 answering call waiting 112 call history dialing 122 cell location 331 conference call 113 dialing 110 IMEI number 331 IMSI number 331 managing phone calls 111 managing profiles 124 managing ring tunes 126 menus 128 opening 108 phone number 3...

Page 422: ...ary DNS 353 selecting connection 349 selecting service 347 user name 347 Network connection 163 adding preferred network 335 connection methods 163 GPRS prerequisite for 165 GPRS using 165 GSM prerequisite for 165 GSM using 165 modem sled prerequisite for 165 Palm Bluetooth Card prerequisite for 165 Palm Modem accessory prerequisite for 165 preferred network settings 334 problems establishing 382 ...

Page 423: ...s Book 112 speed dialing 118 voicemail 117 Phone headset using 106 using button 106 Phone number barring 340 conceal 325 dialing 110 redial 110 your mobile 331 Phone numbers selecting for Address list 66 selecting types 65 Phone profiles managing 124 Pick lists 25 PIM personal information manager using HotSync Manager with 62 PIN 337 PIN2 345 PKI 266 Plug ins 227 357 POP accounts APOP synchronizat...

Page 424: ...a category of 46 editing 42 Expense 94 fonts 55 hiding private 359 365 lost 384 masking private 359 Memo Pad 101 notes for 54 private 365 367 purging 44 45 sorting 53 To Do List 156 unmasking individual 366 Red indicator light 12 Redial reminder creating 123 managing 124 setting 112 using 123 Registering Documents To Go 162 Reload icon 256 264 Reminder lists 56 Removing applications 61 Desktop sof...

Page 425: ...ommands 23 41 preferences 367 using 24 Signal strength indicator 256 location 6 weak 381 Signature 171 177 183 adding to a message 150 attaching personal 200 218 changing 268 271 characters used 268 creating key pair 266 Signed public key 270 SIM card installing 374 removing 375 unlocking 339 verifying installation 374 SIM Manager adding records 138 menus 139 SIM Services accessing a service 142 m...

Page 426: ...29 categorizing records 45 159 checking off items 157 completed items 159 completion date 159 conduit for synchronizing 285 creating records 41 deleting records 43 86 due date 158 159 fonts 55 menus 160 notes for records 54 opening 155 overview 155 prioritizing records 156 159 private records 367 purging records 44 45 159 sorting records 54 To field 196 Today See Current date Track phone time 330 ...

Page 427: ...s 383 WAP Identity Module description 266 protect with password 266 viewing certificate 273 WAP page bookmark 258 download new 264 downloading 255 WAP site browsing 255 opening 254 secure sites 256 title bar 255 WAP stack configuration changing 265 Web Documents To Go 162 sites 383 Week Date Book view 87 88 319 385 WIM description 266 protect with password 266 viewing certificate 273 Windows syste...

Page 428: ...Index 414 ...

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