7
3.0 - 2020
Roles
Guarantor
TP Silva Oy, PALAX
Lahdentie 9
61400 Ylistaro, FINLAND
Tfn. +358 6 4745100
Fax. +358 6 4740790
E-mail [email protected]
Retailer
The retailer is a company authorised by TP Silva Oy, which sells and markets PALAX products
in its local area. The retailer acts as the recipient in guarantee matters from the buyer. In
matters regarding the guarantee, the buyer must contact the retailer from whom the machine
was purchased.
Buyer
The buyer is the person or community that acquires a PALAX product for personal use. The
buyer is obliged to report faults within the guarantee terms to the retailer and to retain the
receipt in order to prove where and when the PALAX product has been purchased. When
necessary, the buyer is also obliged to indicate the type plate information to the retailer.
Operator
The operator is the person or community that uses the machine.
The guarantee is valid for the original buyer for 12 months, starting from the date of purchase, but for no
more than 1 000 operating hours.
In guarantee matters, always contact the machine’s seller before undertaking any procedures.
A guarantee demand has to be issued to the seller
immediately
upon discovery of a defect. If the defect
concerns a damaged part or component, please send a photograph of the damaged part or component to
the seller, if possible, so the fault can be identified. When submitting a guarantee claim, the buyer must
always include the type and serial number of the machine and present a receipt that includes the date of
purchase. Guarantee claims must be submitted to an authorised retailer.
