350-431-116-01, Revision 01
Appendix B: Service and Support
HLU-431 List 1F
January 8, 1999
21
World Wide Web
PairGain product and company information can be found at
http://www.pairgain.com using any Web browser.
For firmware updates, click the “Firmware” icon on the PairGain home page,
enter your password and select the type of firmware you wish to upgrade.
Returns
To return equipment to PairGain:
1
Locate the number of the purchase order under which the equipment was
purchased. You will need to provide this number to PairGain Customer
Service to obtain a return authorization.
2
Call or write PairGain Customer Service to ask for a Return Material
Authorization (RMA) number and any additional instructions. Use the
telephone or fax number listed below:
•
Telephone: 800) 370-9670
•
Fax: (714) 730-2961
3
Include the following information, in writing, along with the equipment
you are returning:
•
Company name, address, and the name of a person PairGain can
contact regarding this equipment.
•
The purchase order number provided to Customer Service when the
RMA number was requested.
•
A description of the equipment, as well as the number of units that
you are returning. Be sure to include the model and part number of
each unit.
•
The shipping address to which PairGain should return the repaired
equipment.
•
The reason for the return, for example:
The equipment needs an ECO/ECN upgrade.
The equipment is defective.
Summary of Contents for HLU-431
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