150-412-107-03, Revision 03
Appendix C - Product Support
HRU-412 List 7
November 19, 1999
25
A
PPENDIX
C - P
RODUCT
S
UPPORT
PairGain Customer Service Group provides expert pre-sales and post-sales
support and training for all its products.
T
ECHNICAL
S
UPPORT
Technical assistance is available 24 hours a day, 7 days a week by contacting
PairGain Customer Service Group at:
During normal business hours (7:30 AM to 5:30 PM, Pacific Time, Monday
through Friday, excluding holidays), technical assistance calls are normally
answered directly by a Customer Service Engineer. At other times, a request
for technical assistance is handled by an on-duty Customer Service Engineer
through a callback process. This process normally results in a callback within
30 minutes of initiating the request.
W
ORLD
W
IDE
W
EB
PairGain product and company information can be found at
http://www. pairgain.com using any Web browser. To download PairGain
product manuals from the Customer Site portion of the PairGain web page,
you need to provide a customer password. If you do not have a password,
contact your PairGain sales representative.
Telephone:
800 638.0031 or 714.832.9922
The 800 telephone support line is toll-free in the
U.S. and Canada.
Fax:
714.832.9924
